Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resubmitting complaint due to BBB closing valid case. Reopen case or submit to business to resolve. Package was not delivered on time and Amazon refused to correct case.

  Business Response

  Date: 04/10/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  While I see that you are upset your complaint was not closed to your transaction, let me assure you that we have provided the correct information in this regard. We will not be able to issue any refunds or compensation in this matter. 
  
  We do not have insights into the BBB's resolution determination and their internal processes, and we would not want to speculate in this regard. 
  
  If you believe anything was overlooked, I would recommend you reach us with any new additional information, reasons or evidence in this regard to check if this warrants reopening the case and reviewing the issues all over. 
  
  Let me assure you that we will objectively review the case and ensure you get a fair resolution. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/11/2023

  Order number was provided on last bbb complaint. Do your job

  Business Response

  Date: 04/13/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  As a result of your inquiry regarding this action, we reviewed your case for appealing the previous decision thoroughly. The correct information was provided earlier. 
  
  Unless new information is shared warranting a review, we will not be able to reconsider the decision. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19914001
  
  I am rejecting this response because: you did not send me what I ordered. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has closed 3 of my accounts 1 of which i have had over 2 yrs and the others are pretty recent. Fist amazon had sent me an email letting me know that my account was being shut down for violating terms that were never explained to me then I called customer service and they said they didnt know the specifics as to why it was closed and advised me to just make a new account and i did soon after purchasing an item I received a new email letting me know my new account has been closed for violating terms again when I was only purchasing items. This happened July 20th 2022 and after emailing back and forth with the account specialist they said nothing else could be done and I will never get the account back.

  Business Response

  Date: 04/23/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 20 July, 2022].
  
  Sincerely,
  
  ******

  Amazon.com

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BB so 4 days ago Amazon put my account on hold this [email protected] literally for nothing. I tried to change the payment method and I got logged out despite me spending thousands and thousands of dollars on that particular account and some orders that are on the way paid and they canceled them and I have sent emails contacted agents through live chat contacted three call agent on the phone and they literally have done Nothing provided transaction my ID my email transaction orders my mother and sisters credit card literally everything Ive lost sleep because Im sending emails and providing information and all I get is we will contact you after 48 hours with no response and what do they say when they email me is we dont wanna do business with you or email me with a no reply email so basically I cant reply to them and they email me with emails that dont provide any steps to take and when I login try to fill a form on my account it says more information needed with no steps to take I am literally done I have spent thousands of dollars you dont believe what I have spent. I am a student in college and buying stuff from Amazon. You can already see my struggle for me to pay thousands of dollars and my orders are on the way some shipped and some non-shipped and for them to cancel the orders or even put my account on hold is unbelievable for nothing. I have been a loyal customer, but I think thats the way of ********************** because if you look at social media and Reddit, you can clearly see that a lot of people have been through what I am going through now I dont know how this company is getting away with stealing accounts and peoples money and canceling orders on their own but someone Has to do some thing because I dont understand does that mean every big company gets to do what they want to do because if that is a world that we live in where people can take everything. ***** worked hard on and everything that you have the right to hold them shame on us .

  Business Response

  Date: 04/12/2023

  Hello,

  
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-04-12.

  
  Sincerely,
  ********
  Amazon.com

• Initial Complaint

  Date:04/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Citi Credit Card shows a charge of $152.03 on March 3, but I didn't buy anything from Amazon Prime. The phone number provided on the credit card statement does not help me. The website doesn't tell me how to address. Hence I am seeking information this way about this charge. The description on the credit card statement says "Amazon Prime*H595015UO ********** WA". I would like to get this transaction reversed.Thank you.******

  Business Response

  Date: 04/10/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I'm sorry to know about the unauthorised charges for $152.03  on your credit card statement.
  
  I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I disputed the charge, requested a refund from my credit card company, and cancelled my credit card.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/01/23, sought to purchase a digital dash camera for an upcoming trip and settled on one I saw on Amazon, being 'REDTIGER F7N-PLUS', priced at $116.86. Upon placing item in virtual cart on Amazon, it was noted that it required a signature or code given to a driver in person and I could not do that, further, there was no one around that I trusted to do that as well. I opted to try the Amazon Lockers where the item would be delivered to a set location where I can retrieve it at my leisure, which I have never tried before. The item was purchased and due to be delivered at the locker of my choice, ********* Station at **********************************************, on 04/03/23. Prior to delivery, instructions were sent to myself on how to retrieve the package and would link both with GPS and Bluetooth in order to allow for a pickup. I received notification that package was delivered to box and that I could pick it up at any time, which I attempted to do so after 3pm on 04/03/23. Upon reaching the location previously mentioned at around 3:30pm, based on GPS results, I received an alert that Amazon was ready to open the locker when I got closer to the lockers. I entered the store and went towards the lockers and heard a pop where a locker, top right, opened, noted the package was shoved all the way in back. At arms length, I couldn't even reach the bottom of the locker, let alone where the package was. After realizing I had no way of retrieving the package, asked a store associate, who would not help. Left, went home and contacted Amazon, ended up speaking to over 15 different customer service agents to no avail. They essentially told me they would not refund me or replace the item, as they insinuated that I had the package; I do not have the package. Further told me to call the police, which I have yet to but filed a dispute with my credit card company. I am not in possession of the package and essentially Amazon has stolen it from me and refuses to rectify it.

  Business Response

  Date: 04/21/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern on the delivery of the dash cam that you have shared with us and have looked into the matter. We will not be able to issue a refund as the tracking as well as information at the locker shows it was collected  Monday, April 3, 2023 at 12:40 PM (PDT). 
  
  In this case, we will not be able to issue a refund or send a replacement. In case you were not able to collect the item, I'd recommend you file a police report and share the details with **************** once it is in Closed/Completed status.
  
  We appreciate your feedback regarding the package being shoved into the back of the locker and have forwarded it to the correct team internally. They will look into the matter. 
  
  Unfortunately, I do not have any other information at this time. We look forward to hearing from you with the Police Report if you wish to pursue this mater further. 
   
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19913579
  
  I am rejecting this response because:

  It is very unfortunate that the company continues to refuse to do what's right and have the stance that "there's nothing they can do."  *** facts remain to be this: Amazon delivered the package in question to the locker previously disclosed so it was irretrievable by the customer, ********************** refused to contact the delivery hub to have a driver retrieve the package, Amazon refused to refund money for the missing/lost/stolen package, Amazon refused to send another of the same item for the missing/lost/stolen package.  It was reported to Amazon, on the large number of customer service agent contacts, that this was the first time that the lockers were used ever and was unaware of how to use them and upon reaching them realizing I couldn't reach them, I closed the door.  Doing so, apparently told the system that I picked up the package inadvertently, which I did not.  Being accused to being in possession of a package when I didn't retrieve it is insulting and doesn't make me want to do business with them any longer.  *** police were contacted, as per their request, but Amazon will not be receiving that information as they aren't willing to rectify this problem.  Further, this situation doesn't give police the ability to research cameras without proper cause or fully investigate with a missing item within a locked locker, just an FYI.  If this is not solved to my satisfaction, I will continue to pursue full legal action against Amazon as a whole.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It seems that I've discovered yet one more fraud; I seem to trip over them right and left. This time, it's Amazon Prime. I wanted to sign up and saw that because I receive certain government benefits, I am entitled to certain privileges beyond what most members receive. However, I tried to follow the links displayed on the website and none of them led me to any webpage that would enable me to verify my information as a benefit recipient. I have all the evidence required, but I see that there is no place whatsoever for submitting the information. I tried going to ***************** which seems like the logical step to take. Not surprisingly, I had to enter a chat that took me quite a bit of time, only to offer me no help whatsoever. In short, it's another scam. I am not surprised, not even a little bit. Customers are constantly being duped and lied to and the law once again will do absolutely nothing to stop scammers; they have the law in their back pockets. The consumer stands no chance of justice or fairness in ***************** today; it's painfully obvious and when they say "let the buyer beware," that's no exaggeration!

  Business Response

  Date: 04/10/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern that you have shared with signing up for Prime when you receive certain government benefits and have tried identifying the specific issue form the information on the complaint. We regret any misunderstanding. 
  
  Beneficiaries of certain governmental assistance programs qualify for upto 50% discount on Prime and and other benefits on Amazon.com. I share the link to the help pages for reference in this regard. I would recommend you first check for eligibility by following the instructions on this page. 
  **********************************************************************************************************************************************
  
  You can also check for eligibility by visiting the below page. 
  *************************************************&ref_=omps_surl
  *************************************************************
  
  Please note that eligibility is determined by the system and **************** does not have options to override this requirement. I assure you that we try to ensure that all eligible applicants get the benefits.
  
  We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information and cannot offer additional options at this time.
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 31st of march 2023, I purchased with Amazon a playstation gift card (digital code) of ********************************************************************************************************** invalid. I contacted Amazon regarding this, which they said I had to contact playstation to clarify this and eventually receive a new code. I contacted playstation, and they confirmed that the digital code was used or invalid. Playstation also said by email that the refund or a new digital code should be provided by Amazon only, because it was the seller.Again I contacted Amazon with this information provided by playstation, which they said they will investigate and it could take 7 days to get back.After 7 days, no response whatsover from Amazon, so I contacted again Amazon by telephone call in which they said they couldnt help and couldnt refund (without any proof of investigations or contacts with playstation). I demanded a refund or a new digital code because it was 100 dollars and I didnt use the gift card, so I basically lost money.Amazon said they were going to escalate and it could take 24 to 48 hours. Again no response after 48 hours, so I contacted Amazon again, in which they replied once again they were going to create a ticket and they were going to look into this situation and it could take 2 to 3 days. So its just been delaying any kind of response and there has been no answer. So for now, Ive lost 100 dollars while purchasing a gift card (digital code) that doesnt work and amazon refuses to solve the issue. Please I need help on this, I dont know what to do anymore.The order number is: D01-3887010-9401814 The digital code provided (and that it is not working) is: H5EH-TKNL-P3CC.

  Business Response

  Date: 04/13/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you
  
  Digital software and video game downloads ordered on Amazon are nonreturnable and nonrefundable after purchase. We provide this information on the product detail pages. You can find more information in the Amazon Games and Software Store Terms of Use (*********************************************************).
  
  If you are having trouble redeeming a code, we suggest reaching out to ****** PlayStation as they are the ones who supply redemption codes. I will provide you with a link below to their support website:
  ******************************************
  
  We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19913464
  
  I am rejecting this response because:

  This is the response that they keep giving. PlayStation refuses to give any new code or refund because it was purchased with Amazon. I already provided all the information that PlayStation told me. They just keep saying the same thing ignoring all the information that I provided. im going to move forward with a police report because I didnt get my product, or was a product with defect regardless of being digital or not. The law as to apply here as well. 
  
  Also Im going to move this complaint to public so people know exactly what they are facing when buying gift cards of PlayStation store that dont work from Amazon.com. 
  

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : March 29, 2023 Delivery Date: April 5, 2023 ****************** April 7th and 8th #Times Company was contacted for resolution: 6 Products: Augason Farms Lentil Beans Emergency Bulk Food Storage 4 gallon Pail 231 and Augason Farms Gluten-Free Black Bean Burger 2lbs 14 oz. No. 10 Can 1 Pack I received the items 4/5/2023. All of the items received in the shipment were in perfect condition except for the 2 items above. The lentil pail arrived with the lid unsealed/opened and lentils spilled out. The black bean burger mix can arrived badly dented/smashed at the seal. I contacted Amazon by chat to resolve the issue. The chat rep told me the issue needed to be referred to another **** and that I should dispose of the items. I asked if there was anything I should do before disposing the items. He simply said, "take pictures" and that was it. He said the other ****. will contact me by email and he left the chat. I received the email that requested only the order#, name of items, tracking number, and issue. It did not request pics. I sent pics anyways, along with the requested information and detailed information related to the issue. They responded saying they would follow up in 6 hrs. They did not. I contacted Amazon online requesting immediate call back. At that point I ended up having to talk with 5 different reps who gave one more thing I would have to do to get refund. I ended up resending emails and pics that were already sent at their request. The 4th rep said I didn't include my name/order number. All of that information was sent in the first email. She told me to write it on a piece of paper, take a picture of the paper, and send it along with the other pics previously sent. I did that. I requested another call back from Amazon. The last rep I spoke said I didn't follow policy. I told her that i did what the reps told me to do. She said the pictures of the damaged items didn't include my name. She refused refund.

  Business Response

  Date: 04/21/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am sorry to hear of the issue you have shared with the delivery of your Order ID: ******************* and have looked into the matter in detail. We regret the aggravation when you reached us on the issue. 
  
  The information shared in this connection was correct, we will not be able to issue a refund at this time. We had requested additional information in support of the damages so we could evaluate the issue, in this case the images did not confirm the damages claim in relation to the order in question. 
  
  Unless we are able to verify the issue in relation to the order and specific items it, we will not be able to offer any action. 
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned a Tissot PRS516 wrist watch back to Amazon on 3-26-2023 because it was missing items, seem used. I paid new price and it was stated new item that was sold by Amazon. They gave me no exchange options from the beginning. I still haven't got my money back to re-buy another one. They've told me I must wait till 4-16-23 to waste more time to call them back and some amazon caller told me I must wait until 4-27-23 to call back. why in h*** do I constantly have to call for my money. never took this long before. these over seas *********** call centers are the worst to deal with it can waste 2-3 hours getting bounce back and forth to be hung up on. I want my money back immediately.

  Business Response

  Date: 04/10/2023

  Hello Mercedes,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the return refund on your Order ID: *******************, the response you received was correct. We will not be able to issue a refund at this time. 
  
  We need the package to be received and the correct item to be verified in processing before a refund can be issued. It can take upto 30 days once the carrier receives your return for it to be processed. 
  
  In case you do not receive a confirmation that your return is not processed by April 29, 2023, you can reach us so that we can research the issue. 
  
  In exceptional cases, it can take upto 60 days and we appreciate your patience in this matter. 
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19913383
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales rep. I first delt with was very unprofessional as she couldn't provide any information or connect me on the first conversation to a manager, retention department, or supervisor even ending the chat on me. Stating she did not have any information to provide me. At one point, I even ****** the information and gave it to the rep.Claiming ignorance or not being able to or not having the information is a failure in customer service & professional honesty.February 2, 2022, order #***-5114706-7008207, 13 different items totaling $416.23 recieved over 4 shipments over the next month. Items on amazon days meant for christmas presents as I purchase throughout the tear."THINKWORK Compact Router, 6.5 AMP **** HP Compact Wood Palm Pouer, wood Trimmer with 15 piece 1/4" Router Bits Set, 3000R/Min"The item above is valued at $69.97. Additionally, at this time frame when this was going on, I set to be discharge from the military. My Hearing date was postponed from Jan. 3 to Feb. in relation to covid-19 and I had a new TRIAL Defense Attornoy representing me for JAG. I also had a Inspector General Inquiry about to start into the Army National Guard about Ostrization, as well as getting my new Attorney up to speed as had only been in communication with me less then a month. My hearing finally took place April 2, 2022, after continue communication with my lawyer, while actively dealing with my military unit & open-door policy. I was discharge May 31, 2022. I've had to continue to fight with the military to correct there documentation as I had an Honorable ********** ****** messed the paperwork up.I've communicated with Amazon 12-26-22, as well as Feb. 2023. They refuse to replace or refund. I only identified the missing item as I was attempting to return a Christmas gift, I bought that my family member could not use or want. They state, as it was almost a year ago, there's nothing they can do even after I escalated to the supervisor except a curtesy combined credit $25

  Business Response

  Date: 04/09/2023

  Hello ***,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the item from the Order ID: *******************. 
  
  I apologize for the inconvenience that you've experienced with the customer support and above order. 
  
  Upon checking the order details, I see that its an old order and the information provided by the customer support team is correct that we'll not be able to take any action regarding return or refund in this case.
  
  If there was any alternative, we would have surely helped. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************