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Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      1150 S Columbia Ave Campbellsvlle, KY 42718-2465

    • Amazon.com

      1245 E Washington Ave Ste 300 Madison, WI 53703-3040

    • Amazon.com

      1516 2nd Ave Seattle, WA 98101-1543

      BBB accredited business seal

    Customer Complaints Summary

    • 59,447 total complaints in the last 3 years.
    • 21,656 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3, I purchased a dress for my wife, which did not fit and was exchanged for another size. The cut of the dress was not as we were expecting, and the exchanged dress was returned, as well (July 13)The refund was supposed to be processed back to my original Method of Payment, my **** debit card. The refund was issued as an amazon gift card, which I did not ask for, and I confirmed with the rep that it would go back to my debit card. Amazon subsequently took the gift card off my account, reissued me one for $5.99 despite the purchase price being $31.99, and has not refunded my money back to my debit card. I have been waiting now two months for a simple error to be corrected, and Amazon refuses to admit they have made a mistake. I am extremely upset with the lack of actually service and support from Amazon's customer service, and that everyone will simply pass the buck, insist that there's no "supervisors" available for phone calls, and a genuinely uncaring attitude.

      Business Response

      Date: 09/28/2022

      Hello,

      I am Mahendra from Amazon.com. 

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I am sorry for the inconvenience caused to you with the order 113-0374266-4150624. 

      I understand that there is confusion raised in processing refund, Upon checking I see that on Sunday, July 10, 2022 at 9:22 AM (PDT) the refund of $31.99 was issued to gift card balance.

      However later on Tuesday, September 13, 2022 at 3:29 AM (PDT) the refund amount is removed from gift card balance and issued back to your original payment method.

      If you still didn't received the refund I request you to contact the bank to get the details .

      For more information please click on https://www.amazon.com/gp/css/summary/edit.html?orderID=113-0374266-4150624

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We appreciate your time and patience in this regards. We look forward to seeing you again soon.

      Regards,

      Mahendra
      Amazon.com
      http://www.amazon.com

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Sep 25 2022 suddenly I can't log into account it states We have detected suspicious activity on your account and have locked it as a precaution. Please contact our customer service team on ************** for further assistance .I called above No. multiple times agent Asked me same information some verification questions and put me on hold and I waited lot and suddenly it just goes back to where it started I have to do it all over multiple times wasting my times ..((customer service is really terrible they can't do anything on their ends ))I knew this isn't going to help They have no authority and No email No explanation from amazon as well.I have prime account I paid full year (if you want to block me from log into my own account at least refund my remaining prime membership back please) I m so upset so far there was no frauds I used all good credit cards No issues in a past I made some returns and request some returns but all legitimate reasons and mostly I sent back new Products Please help me sign back in !my account name *************** ********************

      Business Response

      Date: 09/27/2022

      Hello,

      I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I understand your concern regarding the locked account. I'm sorry for the inconvenience caused.

      Upon checking on it, I can see the account is active. You should be able to login to your account and place the orders as usual. If you are still unable to login, I request you to please clear the caches and cookies on your browser and try logging in again or try resetting the password to login.

      If that does not work, please let us know, we'll be happy to help you further.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      http://www.amazon.com

      Customer Answer

      Date: 09/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************

    • Initial Complaint

      Date:09/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amazon is charging for Prime & when ordering items through their Prime service they say if you order within this amount of time you will receive it the same day. I have ordered multiple items & told they will arrive by 10 pm that ********** DO NOT arrive & then Amazon sends a notification that it will not arrive for another ***** hrs. When asking why I'm paying for Prime Service they can not give an answer, is this legal for them to charge for a service they are not providing!? How much money are they raking in for this service & not providing it to millions of customer!?

      Customer Answer

      Date: 09/27/2022

      Order Date: Sept 23,2022

      order #***-0623219-6866660

      Business Response

      Date: 10/15/2022

      Hello ******, 

      I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I am sorry to hear of any misunderstanding when you reached us on the delays on your order deliveries.  We regret any aggravation you experienced in this matter. 

      Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free or a expedited shipping program. You can view a complete list of benefits here: http://www.amazon.com/gp/help/customer/display.html?nodeId=********* 

      More information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages: https://www.amazon.com/help/prime 

      Our shipping estimates take into account the time it takes to receive the item, pack it, shipment, availability, the quantity ordered, and selected delivery speed among others. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You may want to check the weekend delivery settings for your address here:

      For more information visit: http://www.amazon.com/gp/help/customer/display.html?nodeId=********* 

      I am afraid, we do not have an option to offer adjustments or waivers for Prime. 

      You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. To cancel your membership, please visit the membership cancellation page to check eligibility and for options: https://www.amazon.com/mc

      I hops this helps. 

      Regards, 
      Raman R. 
      Amazon.com 
      http://www.amazon.com

    Amazon.com is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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