Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,447 total complaints in the last 3 years.
21,656 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon (******). My account was deactivated due to related to ********************* seller account. The real owner of ********************* seller account is ********************* *** (contact person - ***************************). ********************* *** was my business partner from November 2018 to August 2019. But I stopped working with ********************* *** a long time ago due to the threat of violating Amazon Policies on their part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ********************* account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my US companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with ********************* *** on November 27, 2018 (see Partnership Agreement). On August 11, 2019 I notified ********************* *** about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ********************* *** in advance 3 days before the partnership termination. On August 14, 2019 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to reinstate my account. Thank you in advance!
Business Response
Date: 09/27/2022
We have decided to reinstate this account and an email was sent to them informing them of this decision on 9/27/2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a7cu ft. Freezer on August 09, 2022 and $190.51 has been charged to my credit card; however, I have not yet received the freezer. I have tried texting/ emailing Amazon with no response. I have been a customer for years and theyve always found my house before. Their note says it was handed off on Sept. 19 th. Normally they say it was delivered & besides, they take a photo. I want my freezer, if not, a refund. Id hate to lose ********************** as a resource! Whomever accepted a freezer that they know they did not pay for perhaps need some attention!!! Thanks for whatever help you can provide.
Business Response
Date: 10/22/2022
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Msticker 7 cu. ft. Chest Freezer, Black.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $190.51 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a marble coffee table on 9/23 and when it arrived, I noticed multiple dings and scuffs in the wood as well as two whole missing parts (two of the legs)!! I saw that I could contact the manufacturer for help with the missing parts but was very displeased that I paid full price for an item with so many damages and that Id have to contact the manufacturer for the missing pieces. I requested a partial refund. Like other customers, I was informed I would be transferred to the correct department by multiple reps who barely spoke English. I was on hold for 45 min. twice and finally got disconnected. When I asked to speak with a supervisor, she informed me that I could email pics of the damage to them which I did. I also explained the entire situation, including my order #, etc. I got a boiler plate email back saying something to the effect that they were sorry and to please mail the item back. I am disabled and do not have the capability to pack, let alone bring the package downstairs and to the *** store. I informed them of this and again asked for the partial refund. Long story short, I get the same boilerplate email saying please return the item. I am beyond LIVID and am preparing correspondence to the *** (which Im sure wont be read) because I am shocked at the lack of customer service. I now have to ask a family member to take time out of his schedule to come over and help me pack the item. Amazon had agreed to arrange a *********** for the item but informed me that I MUST be home from 10AM - 10PM to hand off the item. I work and cannot do this so I informed them to tell *** this and they said that was MY responsibility. Just RUDE, INCOMPETENT agents and a NIGHTMARE of an experience. Ill be canceling my Prime Membership. Amazon has gone way downhill. And this item wasnt even a third party seller!! UNREAL. Not even an apology or any compensation for this nightmare. UNACCEPTABLE.
Business Response
Date: 09/27/2022
Hello ********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Coffee Table, Walnut.

Im sorry for the inconvenience this has caused.

Unfortunately we will not be able to provide a partial refund in this case. However You may return it for a full refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the an IDEALSANXUN Women's High Elastic Waist Maxi Skirt A-line Plaid Winter Warm Flare Long skirts in ************** from Amazon on September 13 2022. I did not like the style, I returned both. These skirts were both dropped off for return at *** store #**** around on a few dates around September 22nd. I looked into my account today Sept 26th and the Coffee colored skirt item showed as never having a return initiated and never returned! If Amazon checked all the items returned to them by me the Coffee color skirt was received by them but they refuse to check all of my tracking numbers and provide me my refund to my original form of payment for the Coffee skirt I returned. I chatted with 3 associates - the first person in chat stated the refund would be issued to my original form of payment today. It was not. Two more chats would not help me. I called, had to be transferred to another person on the phone whom refused to check all five of the tracking numbers before he told me I would not be issued a refund. I then told him to transfer me to someone else whom again did not check all of my tracking numbers before telling me she would not refund me the $34.99 for my item. I feel that Amazon has stolen $34.99 for an item they refuse to locate and refund to **** have an updated app and these are the continued issues I have had with it - - Twice I have initiated a return only to go to my app and find the return was no longer initiated - In the instance of this item, I initiated the return and returned the item to the *** store and it was sent to Amazon only to check in my app that it showed that I did not initiate a return for it and it was never dropped off - so Amazon is refusing to refund me - I requested a return shipping label for a third party item and it always provides an error code and will not send me a shipping label - Frequently I click on an item and it sends me to an entirely different item. I expect $34.99 item for the item return
Business Response
Date: 10/09/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the return and have reviewed the return labels issued in detail. We will not be able to issue a refund on this item at this time. I see the "IDEALSANXUN Womens High Elastic Waist Maxi Skirt A-line Plaid Winter Warm Flare Long Skirts - (Small, ***************** on Order ID: *******************.

I share the details page link below.
https://www.amazon.com/dp/B07HRKV4CG

While we see the free prepaid return label issued on the order, we were not able to find the returned items on the processing notes on the labels on this order. We need you to use the correct label corresponding to the item while returning the item. If the wrong label is used, we will need you to reach **************** immediately but cannot guarantee it can be located and/or returned.

I recommend you review the policy help pages in this matter and hope this helps.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GR2FSVKC9XJRFDRN&qid=1665325152409&sr=1-3

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18128695

I am rejecting this response because: I returned this skirt, I do not have it, I sent it through *** with all of the other items I returned. It was sent to them but they are refusing to refund me for a skirt I paid for and sent back to them. Due to no fault of my own they are refusing to repay me for an item I have returned. This is unacceptable.

Sincerely,

*******************
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Situation: On May 10, there were 4 fraudulent charges to my Amazon account, pulling money from my Amazon balance (from earlier returns). The charges were: $100,$100,$100 and $40 all for the purchase of xbox cards. There were additional fraudulent charges that went to my Credit Card, but my CC company has already reimbursed to me.What I have done: I called Amazon starting May 12. First, they requested that I submit the online form. I submitted the form at least twice, both receiving an email reply stating that no fraud was detected with no way to discuss. I have called multiple times since and spoken with multiple people, but no one can resolve. The call always ends with 'I will have X** contact you back' and no one ever calls. At least 3 senior team members have agreed that Amazon needs to refund the money per Amazon's fraud policy.Multiple people have communicated that Amazon policy does not allow customers to speak with the team who handle issues that involve third party gift card purchases. They can only be reached via the form but my forms have all been rejected or ignored.I need help in getting my $340 refunded to me.
Business Response
Date: 10/19/2022
Hello ***,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the account having unauthorized charges on your account and have reviewed the issue in detail. We regret the delay while we reviewed the account but will not be able to request any refunds at this time.

Digital orders for Xbox Gift Card [Digital Code] cannot be refunded at our end once the order is placed as the code is sent almost instantaneously.

In this case, you do have options. I have sent your information over to our investigations team so they can take a look into this for you. In the meanwhile, we recommend you dispute this charge directly with your bank.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18128247

I am rejecting this response because:

When I look at the Amazon fraud policy (https://pay.amazon.com/help/201212450), there is nothing in there that excludes xbox gift cards. It says that at most, I can lose $50 due to fraud.

Furthermore, I can't take this up with my bank because in this instance, Amazon was acting as my bank by holding money that was due to me in an Amazon 'bank' account. Per Amazon stated policy, you MUST return this money to me as I did immediately contact you upon finding the fraud.

Please either refund the money or provide more support for why you can't uphold Amazon policy.

Sincerely,

*********************
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started an Amazon selling account with a premium subscription for ***** a month. I was told I could downgrade at any point, but that has not been the case. I downgraded the account in January, again in March, April, May, and June. I have downgraded the account online and by phone, each time receiving affirmation that my account had been successfully downgraded, but the subscription is never in fact terminated and they continue to charge me. When I ask for a refund or try to communicate in anyway beyond requesting my subscription be terminated I am stonewalled.
Business Response
Date: 09/27/2022
Greeting from Amazon Services,

I understand that the seller wanted to downgrade their Professional Seller Account to an Individual Account and receive a refund.

I have confirmed the seller is currently on the professional selling plan which charges $39.99 per month. I have approved a refund of the 3 months of selling fees totally $119.97.

The seller can prevent future charges by downgrading the account. Selling in the ******* Marketplace does require a professional account. The US and ******** Marketplaces can be used with an Individual Account.

To downgrade the account the seller can:
1. Hover of "Settings" in the upper right corner of the screen
2. Click on "Account Info"
3. In the right Your Services section, click on the blue "Manage" link
4. Click on "Downgrade" and agree on the terms and conditions.
NOTE: selling in ****** does require a professional account.

After switching the account to Individual selling plan, they will no longer be charged a monthly subscription fee and will instead be charged a per-item fee of for each item sold.

If the seller would like to close their account, they can do so by clicking the link in the help pages below. Please note that the closure of a seller account is a permanent action. Amazon cannot reactivate or reinstate closed seller accounts. Once a seller account is closed, they will no longer have access to the account, including to view order history, process returns, issue refunds, respond to A-to-z Guarantee claims, or communicate with buyers. They will be responsible for any A-to-z Guarantee claims and any outstanding negative balance in the account after account closure.

If they decide to sell on Amazon in the future, they will need to create a new seller account using a new email address.

Here are a few help pages I have gathered for your reference:

Switch to an Individual Selling Plan
https://sellercentral.amazon.com/gp/help/201710030

Close Your Seller Account
https://sellercentral.amazon.com/gp/help/200399470
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled an order immediately after purchasing. I used $14.15 reward money from my Discover card. I have never received a credit back on my rewards. I've called Amazon twice and they continually tell me it will be processed within 3-4 days but nothing has happened. Order # ***-9090102-0890618
Business Response
Date: 09/27/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order 114-9090102-0890618.

We only charge once the item is shipped, However as the order is cancelled before it get shipped the amount will be reversed automatically . If you still didn't receive the refund I request you to contact the bank.

For more information regarding points

Please click on https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 8 x 14 greenhouse. It was delivered in 2 very large boxes. The boxes were delivered on 2 different days. I immediately began to assemble. The base is a 10 foot greenhouse. And, I start to notice many pieces missing. I wanted to return. However, Amazon is telling me that I need to pay for shipping. The seller offers me a partial refund and keeps telling me to fully assemble. The seller says the ripped up box that I received is a 14 foot greenhouse. It is NOT. I cant afford to send it back. I need a greenhouse. This item cost over $1000. The seller tells me to sell it or give it away. I assemble it. Spending more money and engineering the missing pieces. I take pictures of this 10 foot greenhouse. I am unable to talk to A-Z claim department. The representatives that I keep speaking to keep telling me different things and not to worry. Well I feel completely ripped off. At this point I paid for a much larger greenhouse. The price difference is several hundred dollars between a 10 and 14 foot greenhouse. Plus I spent more money fixing the one that I received. Amazon is a joke. I am canceling my Prime membership. That fee did not protect me at all!
Business Response
Date: 09/28/2022
Hello,

We have reviewed the claim raised on order 114-0191447-1358664 and have asked the buyer to proceed with returning the item to seller's return address and they will be refunded for the return shipping costs as well.

Thanking you,

Customer Answer
Date: 09/28/2022

Complaint: 18128191

I am rejecting this response because:

Sincerely,

*******************************
The item cannot be returned. There is no way to communicate with A-Z. I want a refund. I want to speak with the individuals who determine the refund. There is no way to communicate with them.
Business Response
Date: 10/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the return and I'm sorry for the inconvenience caused.

I've checked with our team, unfortunately we are unable to refund this order without receiving the return. I request you to please return this order to the address provided by our A-Z team. Once it is received, a refund will be issued, I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am Prime Member. I ordered a car seat for $373.10 from Amazon and was shipped a small piece of tempered glass instead. I was told I had to return the glass in order to be refunded, which I did. No refund has been issued. No gift card was issued to my account for the inconvenience, as was offered (illustrates another Amazon fail in this process). I called twice to resolve. PLEASE SEE THE ATTACHED PHOTOS.Timeline:- August 27: Car seat ordered for $373.10 on Amazon.com - August 31: Tempered glass delivered - see Amazon's photo proof of delivery (clearly not a car seat)- August 31: Called Amazon, asked for an immediate refund, was told that I needed to return the glass to get the refund after being put on hold for ***** minutes. Offered me a $10 gift card/credit to my account for the inconvenience that I never received.- Sept 1: Dropped off glass at *** location for return (I have the return slip)- Sept 6: Return received, according to *** tracking number on the slip - Sept 14: Called Amazon again, was told my refund should show up 9/15 or 9/16 - Sept 16: Disputed the card on my credit card with the credit card company As of today 9/26, the item still shows up as "Return started, Your refund will be processed when we receive your item." No refund has been issued.This feels very scam like to me. Send the customer something so vastly different than the expensive item she ordered and you will get to hang on to her money for longer because the return process will get completely messed **. ** addition, Amazon did a terrible job with customer service, treating this egregious mistake like a "normal" return. They should have refunded me the money immediately AND apologized, especially since they had the delivery photographic evidence from the driver that I did NOT receive a car seat. Instead, they placed the customer in an endless cycle of inconvenience and concern, waiting for the money to be refunded so that she can buy a car seat!
Business Response
Date: 09/29/2022
Hello,
We have requested proof of tracking information for the returned merchandise. Once we have this information, we can proceed with a refund to the original payment method. A confirmation was sent to the customer's registered email address on 2022-09-29.
Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August I received a cryptic email that there was unusual activity on my account and as a result, all of my reviews posted to my Amazon account were deleted and my ability to leave reviews was completely stripped.Completely confused, on August 23, I emailed and I asked for more information as it was so vague.I was ignored.I called in and was told they would escalate the matter and someone would respond in 48 hours.I was ignored.I emailed again and asked that the reviews be restored and I was ignored.I emailed a final time, more than 4 weeks having passed since my initial request and Amazon has done nothing to restore my federally protected reviews.Under the Consumer Review Fairness Act, my reviews are protected from deletion.Amazon has no cause to delete decades' worth of reviews As a paying Prime member, I am entitled to use Amazon's review function and it has been stripped from my account, again, without any cause.
Business Response
Date: 10/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Account related reviews. As part of investigation I have looped in our internal team and confirmed that we removed your posting permissions because your content violated our Community Guidelines and Conditions of Use.

We won't reinstate permissions for this account or offer any additional insight or action on this matter.

For more information, see our Community Guidelines:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

You can also review our Conditions of Use here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/01/2022

Complaint: 18127879

I am rejecting this response because: Amazon remains cryptic refusing to disclose a very serious accusation that violates the Federal Consumer Review Act. I would like to report unauthorized access to my account as I have never violating terms of Amazon. Im a 42 year old woman who spends tens of thousands of dollars on Amazon. My activity on Amazon is 99% and 1% reviews of that. I have never violated any policies nor been advised of a violation that provides any information regarding such a claim, as such my account must have been compromised either internally through an Amazon employee or externally through a hacker. As a paying customer I should be afforded the opportunity to investigate this claim and appeal it. But Amazon refused to give even the most basic details. I will be escalating this to the state for federal violation of consumer review laws and ask that Amazon confirm they will process the account compromise to security for review as well as process this appeal .
Sincerely,

*******************

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