Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,447 total complaints in the last 3 years.
21,638 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled a music subscription 3 times and they continued to bill me. I contcted customer service and they claimed they cancelled it and said they where refunding my money. I never recived the credit. I contacted them yet again today and they claimed my subscription was still active but they cancelled it yet again and yet again my money would be refunded in 3-5 days. They continue to lie to me. I just want my money returned like they said and the subscription cancelled. I have a screen recording of they chat with customer service if you also need it
Business Response
Date: 10/04/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you are going through with your Amazon Music Unlimited subscription.

I've refunded $9.48 and $9.48 for July and August, which you'll see to your original payment method in 3-5 days depending on your banks processing time. You'll receive a confirmation email once completed. The refund for September for $10.54 was completed on Monday, September 26th.

I can confirm there are no active subscriptions or memberships on the account any longer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They've closed my Amazon account stating the reason was because they closed another account of mine in the past but this was the only account I've ever used so I don't understand their reasoning and would like to appeal the decision. I've been a loyal Amazon customer for years.
Business Response
Date: 09/27/2022
Hello *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Account access issues.

As per the update from the team, the team has reviewed your account and purchasing history and have decided to reactivate your Amazon.com account.

We are sorry for any inconvenience while your account was unavailable.

If you have any order or account related concerns, please contact our **************** team at the link below:

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in Dec 2020 i had purchased an amazon fire tablet 8inch for my kid which came with a worry free 2 year replacement guarantee. My order number was - Order# ***-5092599-7897007 Today when i called for my replacement since the screen broke by my child i was told in order for Amazon to send me the item they will be charging me a fee of $16.99 for replacement even though the website says FREE.Even today if you go on the website no where does it mentions that you have to pay a $16.99 fee to get a replacement item. here is the link to product - https://www.amazon.com/gp/product/B07WDDT3G5/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1 I asked the representatives to show me on the Amazon website where does it says that a person needs to pay $16.99 for replacement items for which the first rep mentioned that its in terms and conditions. when i asked for her to guide me on the terms and conditions page she was unable to do so. So i asked her to transfer me to a supervisor who also told me the same $16.99 charges and she also could not justify where on the website does it says to pay the fees when clearly it says that it will be replaced for free.Amazon is doing false advertising and scamming their customers. I would like the item to be replaced for FREE as i was told when i had bought the product initially.
Business Response
Date: 10/04/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your patience! Ive created a replacement for you. Here is the replacement order information:

Order Number: 113-9441756-7533827
Estimated Delivery Date: Thursday, October 6, 2022

A pre-paid return shipping label can be printed using the link below:

https://www.amazon.com/gp/orc/rml/Dv0pkHJzRRMA

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
09/12/22 order Crocs Unisex. I have called **************** and was told the order was still in transit even though is shows order delivered and handed to customer which is incorrect I have a security system. I call Saturday 9/24 and CSC said they will send a message to the driver, no response, called 9/26 CSC said they have until tomorrow call back. I called corporate spoke to *****, and he transferred me back the ***************** which the representative today was very rude. No when I call it rings once and hangs up.
Business Response
Date: 09/29/2022
Hello *********************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced.

I've issued a refund to your original payment method as replacement option not available. You'll see the refund within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a third-party seller on Amazon; I own two accounts, and both are suspended for being related to one another. You see, when a seller operates multiple accounts and one is suspended for a policy violation, the account without the policy violation will be suspended as well. However, neither of my accounts are suspended for a policy violation; the suspension notice for each places blame on being related to the other account. No matter what I say, where I send it to, I am told to open the offending account. What am I supposed to do when they are both the other account?As you can imagine, I am frustrated beyond words, and Amazons automation is sending me in circles. Amazon could fix this, but they wont give me the time of day. Please help me. Sincerely, ****************************************** A1G0ZAQEW76XQK ********** Co.AGMZAND35EI3H me **************.
Business Response
Date: 09/27/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 27 September 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.com
Initial Complaint
Date:09/26/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with amazon.com on Friday, September 23. With my prime shipping, it should have been delivered on Sunday, September 25. I got an email at *********************************************************** front door was not accessible. Neither of those are true - I was home all day. I went online and chatted with Prity. ***** said they would refund me the money as well as a month of my prime membership. On September 26, I still had not received any emails stating my refunds were done so I once again went online and chatted with ****** this time. The refund for the cups went thru fine. However, instead of just issuing me a one month refund. ****** decided to CANCEL my prime membership. When I pointed out the error, they blindly transferred me to ***********, who stated I would have to pay again for Prime. When I said I should not have to, as this was Amazon's error and not mine, they had someone above them call **** could not understand the supposed "supervisor" who called me (*******??) and he refused to spell his name and hung up on **** am sick and tired of being treated this way by amazon. The supposed "customer service" representatives never do what they say they are going to do. And they don't listen, but amazon expects the customer to pay more. I feel as though since I am PAYING for a service, amazon should be fulfilling their end of the agreement and they are failing to do so in epic proportions.
Business Response
Date: 09/27/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the order. I understand your concern and would have felt the same if I were you.

Upon checking the previous conversations with the agents regarding the order cancellation and Prime refund, I see that the refund for the order is processed and I see that on September 26, 2022 Athul from the leadership team has add $20 promotional credit to your account as a token of apology .

The promotional credits which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

And regarding the prime sign we don't have option to activate prime from our end, Hence request you to sign up prime from your end .

To become a member of Amazon Prime and for more information about our various Prime memberships, go to our Sign-up page:

http://www.amazon.com/prime

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18129481

I am rejecting this response because:

Hi,

But once again - heres my problem.

1). I did not ask for this to be canceled. If the representative had bothered to actually READ what I had wrote they would have known that.

2). Why should I have to sign up again and be charged again? First of all, I dont have the extra funds. Second of all, this was amazons error. Not mine. If the representative on Sunday had bothered to follow thru like she PROMISED she would, none of this would have happened.

Once again, Amazon has messed up and once again it is me having to pay extra money. How is that fair or right?

Sincerely,

***************************
Initial Complaint
Date:09/26/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out multiple time in regards of my amazon account getting disabled due to a violation policy. I did not try to make this occur as I have good standing on Amazon and I have had satisfied customers. I would like to ensure that no mistakes or rules will be broken on my end and would like my account reinstated. Thank you
Business Response
Date: 09/29/2022
Greetings from Amazon,

We have reviewed the Seller's *********************** email and we can't identified any seller ID, can you request the seller to provide us the correct email account.
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made so many requests on getting my account back and resolved and no one has contacted me back. My account on amazon was shut down do to a violation that I did not know of. This is my business and a stream of income that is my job. I would like this resolved asap so I can sell to customers that like buying my products at a great price. I will make sure no violation will be broken as I did not know of this. Thank You
Business Response
Date: 09/28/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Sept 28, 2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/12/2022
Hi. My name is ***************************. I am emailing you regarding my complaint about the closure of my Amazon Seller account. My account was deactivated in June of 2022. There was an outstanding balance in my account and my FBA inventory as well. I have appealed for reactivation of my account and also requested for the disbursement of my funds, but I haven't had any response yet. What do I need to submit to make sure that I get my funds and my account back to me. Please let me know and I will provide you with all the information.

Thank-you so much
***** Shamshad

Business Response
Date: 10/16/2022
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 16-Oct-2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/19/2022

Complaint: 18129354

I am rejecting this response because: I did not receive an email regarding the documentation that I need to submit in order for this complaint to proceed. I receive the message that they need additional information from me, but what additional information is needed is never specified. It would be so helpful if they let me know what I need to submit specifically so that I can get this problem resolved. My account had been deactivated for past months and they sent me an email on 16th October 2022 that it just got deactivated and that I will be able to submit an appeal for disbursement after 90 days when I should have been able to submit that appeal now.

Sincerely,

Dawar Sheikh
Business Response
Date: 10/27/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges. We recently sent a communication to the seller regarding the enforcement on October 16, 2022 with information on why the enforcement was taken.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-0440700-4399410 July 6 2022:$186.13 1996-2022, Amazon.com **** The machine luminess breeze air system never really worked to begin with, now the system will not turn on or hold a charge? it also will turn on and off by itself? I had made a complaint with luminess on the amazon web site 8/10/22 for the system not working properly through amazon, back and forth they said it was not refundable amazon and luminess said deal with amazon if they are advertising and selling on that website and I'm calling both vendors no one wants to take accountability how do you trust this for the future. I'm now stuck with the foundation I just bought since they sent me the wrong color kit initially. there are 108 no resolving issues and I registered online my breeze. Sold by: LUMINESS Return window closed on Aug 8, 2022 $199.00
Business Response
Date: 10/07/2022
Hello,

I am *********************** from Amazon BBB Escalations Team.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon checking the order details, I see that the order was placed on Wednesday, July 6, 2022. As the return window was expired on Expired on August 8, 2022.

As the return window is expired, it's too late for us to make an exception, the quickest way to have this issue resolved is to contact the manufacturer 'Brand: LUMINESS' directly for further help. The manufacturer may require a proof of purchase, such as an invoice, to look into the issue.

You may view and print an invoice for an order from this link:
https://www.amazon.com/gp/css/summary/print.html?orderID=113-0440700-4399410

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently got sent to collections for the Legend model, which I bought on Amazon. It says I owe more money, but it was paid in full. It does not say anywhere in the description that I would owe more after buying it. I don't know why I'm sent to collections over this, it's completely paid and I have no remaining debt through them. Either this business is a scam or it has attempted to steal my identity and charge me for things to force me to give them more money. I need this collections rectified from my credit report. I did not purchase anything else and the one purchase I made was paid for. I don't even recognize the card used on the paperwork they sent.
Business Response
Date: 09/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the payment issues.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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