Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,425 total complaints in the last 3 years.
21,687 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So today I tried to purchase a laptop from Amazon this laptop was around ***************************************************** to verify that it was my card and all that so I did but then I get an email saying that my account was closed due to something about another account and they said I cant make another account or thatll be closed to.
Business Response
Date: 04/19/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
Initial Complaint
Date:04/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ANOTHER ORDER SENT WITH **** WHILE I PAY FREAKING 17 USD FOR AMAZON PRIME ITS UNACCEPTABLE OK..**** NEVER DELIVERS .THIS IS A BIG PACKAGE PLEASE RESEND THE PACKAGE WITH AMAZON DELIVERY ASAP AS THIS IS LITERALLY UNACCEPTABLE AFTER 2 DAYS AGO I HAVE COMPLAINED THAT PACKAGES SENT WITH **** NEVER ARRIVE|!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ORDER ORDER # ***-1865901-4319453 PLEASE RESEND TEH ORDER WITH AMAZON PRIME AS **** NEVER DELIVERS AND THEY STOLE PACKAGES OK I PAY 17 USD FOR THIS HORROBLLE SERVICE AND PAID ALMOST 40 USD FOR AN ITEM THAT WILL NEVER BE DELIVERED WHY DO I PAY AMAZON PRIME IF ALL IS SENT WITH ****
Business Response
Date: 04/10/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that your recent order #***-1865901-4319453 was shipped out with **** and you want to get the order resent with Amazon delivery. I'm sorry for the trouble caused with this and for any inconvenience caused with the delivery service provided by the ****.

I've reviewed the details of the order and see that the order is already shipped out with **** with the estimated delivery date by Monday, April 10, 2023.

Further, I see that the order has a recent tracking as 'Out for delivery'. You may kindly contact the **** support to provide any special delivery instructions that helps them to get the order delivered as soon as possible.

We currently use *********** the U.S. *************** our own branded carrier (shown as "Shipped with Amazon"), and several local carriers for standard domestic shipments, depending on the weight of the package and the distance it has to travel from our fulfillment center. Unfortunately, there is no way to request a specific shipper.

If you have experienced delivery issues by **** on three or more orders within a period of 30 days, Kindly help us with the order details so that we can escalate the issue with the carrier support to prevent any delivery issues from recurring.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/11/2023

Complaint: 19914713

I am rejecting this response because: I AM PAYING FOR AMAZON PRIME TO BE ******** WITH AMAZON PRIME A THEFTY FEE OF ****************************************** *** : USPS..YES SEND WITH *** OK..BUT DONT SEND WITH THE WORST CAREER IN USPS..I PAY AMAZON PRIME TO GET AMAZON PRIME..U R BEING CHEAP WHILE CHARGING A THEFTY MEMEBERSHI FEE

Sincerely,

***************************
Initial Complaint
Date:04/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 14, 2022, Amazon froze my account. In said account I loaded giftcards that I bought on the airtm p2p platform (the supports of said purchases were sent to amazon). There were more than 30 gift cards. Amazon decided that my gift cards violated their terms and conditions and for that reason they would keep the money in my account. I am an honest person who has never stolen from anyone and I do not deserve to have the money stolen from my amazon account. When I call ******************** by phone they say that the money in my account is irrecoverable if I don't have the giftcard purchase receipts (since there are many transactions in airtm and having finished and those who sell the giftcards usually don't have the receipts prevents me from getting them). Amazon suggested that I create another account with another email to continue using their services. After a while I listened and in the first purchase I made they blocked my account again but this time I did ask for the receipts of the cards that were sold to me on the p2p platforms. Amazon stole again anyway. They closed the account again and rejected the receipts I sent them. Therefore there are two different accounts, one with 180 dollars ********************* and another with 85 dollars ********************* that amazon is maintaining illegally. I need help, I just want you to enable my account to use my money that cost me so much effort to get. I am attaching here the images of the chats with the people who sold me the gift cards that i also sent to amazon that show that I got the cards honestly. These are the cards in the first closed amazon account (180 USD). I am also attaching the two cards recipes that I loaded into the second account that ********************** closed (85 usd). I Attached are the closing emails for both accounts.
Business Response
Date: 04/18/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/18/2023 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 04/24/2023

Complaint: 19914642

I am rejecting this response because Amazon only enabled the first account they closed me. The account in my name ******************* is still blocked. They are very unfair, when you call by phone they recommend you create an account with another email to continue operating and the first purchase they block it and keep your money.

Sincerely,

**************************
Business Response
Date: 04/26/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the accounts that were placed on hold.

I've reviewed the details of both the accounts and see that both the accounts were reinstated and active.

We have sent an email confirmation to your registered email address on April 25, 2023 on the same.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
Date:04/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed by ******************** with no reason. They require me to upload Docs (Driver License, ID, ...) and i have uploaded all of the docs but they send me an email that my account has been closed. AMAZON CANNOT do arbitrarily like that.
Business Response
Date: 04/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/20/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:04/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked down my amount in September, 2021 so that I cant leave reviews or ask sellers questions about their products. I have emailed multiple times about this because this was done after I got bored one day and was going through leaving reviews from all the stuff Id bought in the last 3 months. ***** was still having our kids out of school due to shut downs for weeks at a time so I was spending hundreds of dollars a month on Amazon and they had started a ranking system on reviewers that I wanted to be a part of. They gave no warning. Next item I go to review gives me a red notice and to email them. However They ignore my emails and have only responded once and when I call they say I have to email them. I have been trying to be patient. I thought maybe it was a temporary ban since in the one email they sent they said If I had an explanation to show how I didnt violate their rules they would remove the ban. And I did but was ignored. So I waited giving ***** for *****, and then giving time thinking it would be temporary since I told them about my reviews spree and how it didnt violate guidelines. But they were just ignoring me and continuing to ignore me not even bothering to respond.
Business Response
Date: 04/11/2023
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Customer Answer
Date: 04/11/2023

Complaint: 19914611

I am rejecting this response because:
I also requested that you refund the cost of my Amazon prime for the amount of time that I was unable to use Amazon properly due to your failure to acknowledge my emails and restore my account when I first contacted you. I am willing to accept the refund as Amazon credit if that is easier.

Sincerely,

***********************
Business Response
Date: 04/12/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, we'll not be able to refund the prime charge or compensate in this case.
Regards,

Arun
Amazon.com
Initial Complaint
Date:04/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Basically, amazon has put a hold on multiple of my amazon accounts. *** spent lots of cash on their website and still havent come to a resolution about what happens to my account. They tell me they cant discuss what happened to my account and why Its closed due to the nature of their business but thats complete BS. If they wanted to tell me what was wrong, they would. They also seem to put unnecessary holds on my account just for purchasing the smallest things, its crazy.
Business Response
Date: 04/25/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:04/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-- Order number: 701-5931952-8074651 -- Order date: 03/18/2023 12:55 -- Disputed amount: ****** CAD -- Payment type: ******* Account number: **42 -- Items in order: 1 of (WD_BLACK 4TB SN850X NVMe Internal Gaming SSD Solid State Drive - Gen4 PCIe, M.2 ****, Up to ***** MB/s - WDS400T2X0E) for ****** CAD this complaint is geared more towards amazon ****** but I wanted the head office to address my frustration. I was a long time amazon customer, loved shopping there, I was excited to order the item in question. When it arrived on March24, I was excited to open the brown amazon envelope, much to my surprise and anger, when I opened the brown envelope, I looked in the bottom and the black box was open! the item was missing, obviously I was very upset and contacted amazon support, they did not offer much compassion, I was confused, how I could be treated so poorly, they said their records matched and would not offer any refund, they suggested a police report. The local police said for such a low value item the issue has to be resolved between me and amazon! but amazon was unwilling to help me, I felt backed into a corner with no where to turn. I literally did not know what to do, I had to terminate my account, which I did not want to do and file a chargeback with my credit card company, I am working through that process now. Amazon chargeback division sent me an email asking if the charge was authorized etc, and they have the authority to recharge me in the future on any credit cards on any account I have, this is fraud! an empty package was sent to me, obviously a shady employee took the item out of the box, I cannot believe this is happening and only my credit card company believes in me, look at the shocking pics I have uploaded here! I wish for amazon to apologize to me, reinstate my account (if possible) and promise to clear this matter once and for all and not to ever charge me in the future for an obvious theft that happened in my package, thank you kindly
Business Response
Date: 04/10/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order.

I'm unable to pull order details from the email address and order number you have mentioned on the complaint. I'll need correct information to locate and answer your questions.

Awaiting for your reply. Thank you for bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/11/2023
I apologize, the correct email is ********************** but the order number is correct Order number: 701-5931952-8074651

however like I mentioned the account is longer active, I felt so upset and betrayed
Business Response
Date: 04/23/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for providing the details.

Upon investigating with our internal team, I can confirm that delivery agent delivered the intact box to you with item in it. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

Since you have not received the item, you may wish to contact your local police authorities and the shipping carrier to pursue this matter further.

Please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. In order for us to validate your Police Report, it must be in a "Complete/Closed" state.

Without the police report, we unable to proceed further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*******,
Amazon.com
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19914384

I am rejecting this response because: you have provided the same script I was told by reps! *** u even read my initial complaint! I said the local police in rural ****** do not provide reports for a civil matter involving me and amazon, after being a long time customer I feel like you are accusing me of being a criminal or lying. I have provided photo proof of what I received! Obviously employee theft is a problem , show the proof of the item that was sent? Of course if it was an empty box it would weigh the same especially for something so light to begin with, anyways I am appalled I am treated like a criminal, I have been going to local media and papers to spread my story, and a lot of people now know how terrible this situation is!

Sincerely,

*************************
Initial Complaint
Date:04/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Amazon prime membership and for some reason I can't get my packages when Amazon tells me I should be getting them.
Business Response
Date: 04/10/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry for the inconvenience you have experienced with order deliveries.

I'd like to inform you that, our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed you choose. Also, estimated delivery windows are based on a number of factors, including the number of deliveries that a driver has to make and the distances between these deliveries.

Upon checking your recent order #***-4197408-3893852, your item was delivered 1 day later than Guaranteed Delivery Date. While our drivers work hard to ensure your packages are delivered on-time, there are times when the driver will deliver before or after this estimated window. Hope you will understand.

We appreciate you bringing this to our attention and I have forwarded your feedback with our internal team to rectify these errors.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been taking money from my account for the last 6 months and I don't have their service They make it impossible to contact them. I finally got ahold of someone there only for them to tell me there's no record. I have a record on my banking statements that says that they take $16.15 every month. I know of 4 other people they have done this to.
Business Response
Date: 04/10/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that there are unknown charges on your account.

Ive checked the transactions on your account and couldn't find any charges for $16.15.

If you have a child, spouse, friend, relative, or co-worker who has access to your card number, perhaps they placed an order.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023
See attached
Business Response
Date: 04/17/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the screenshots of the charge.

Upon reviewing the pictures, I'm unable to find charge ID details on that. Also, I have checked your account/related accounts, unfortunately I'm unable to locate any charge.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 26th I signed up for an Amazon account and was going to spend a $10 gift card. But when I finished placing the order, my account was immediately locked. After that they asked me to upload my personal information and a screenshot of my virtual credit card, and after I did that, they asked me to continue to provide the appropriate information. Regarding why I used a virtual credit card, I didn't want to expose my personal information and I didn't want my credit card to be stolen. After I uploaded my documents for the last time as they requested, they decided to close my account and denied to give back my gift card. This is a complete act of thievery and I can't accept Amazon doing this kind of behavior even if it's only $10.
Business Response
Date: 04/14/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 03/25/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 04/14/2023

Complaint: 19914280

I am rejecting this response because: They are thief , stole even 10$ from customer.

Sincerely,

*******************
Business Response
Date: 05/01/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 05/08/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 05/16/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 05/16/2023.
Sincerely,
***
Amazon.com

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