Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,662 total complaints in the last 3 years.
22,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon takes no responsibility when a package is delivered but the item is missing. I was told it was my own risk and the dimensions of the package was verified. How is it verified when the package is empty. This is not the first time Ive had this problem with Amazon. The Amazon driver took pictures of the delivered packages and its obvious that the envelope is empty. So whats the point in talking a picture. The first time this happened it was for a very expensive item this time it was just body wash but its my loss I guess. Its ridiculous that I have to pay for Amazon mistake. Ill be canceling my Amazon prime because Im not paying for something I did not receive and like I said this is not the first time this happened. Ive had prime for years and order almost daily but Ill be canceling. Order number 114-7360786-2962613
Business Response
Date: 04/10/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund of ***** USD to your payment card. You will see the refund in 5 business days. You will receive an email once the refund is complete.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered ***** Home Security Camera System... ********************************************************************* Which clearly states there is two way audio. After installation found out there is no audio. Because of the feature we ordered and spend $700 to install. Talked to Amazon customer service return is not possible. Two options to resolve 1. Amazon to issue partial refund for incorrect information on the website. False advertising. 2.Issue full refund of $700 for installation charges plus $700 of reinstall the correct system.
Business Response
Date: 04/10/2023
Hello Himal,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding this has caused.

I've checked the website and couldn't find anything about Audio. There is no mention about the Audio in the link provided in the complaint.

I would request you to please recheck and contact us using your account email address and order number so that we can help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Customer Answer
Date: 04/13/2023
Order number 112-0431474-4983448
******************* is the email address on the amazon account.
thanks
*******************
Business Response
Date: 04/25/2023
Hello Himal,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for providing the order number.

I would like to confirm that as per the standard returns policies, if you receive any item which doesn't meet the expectations or with any issue, you have to return the item for a full refund. We cannot grade the item and issue appropriate refund in this case. This has already been informed by our customer service department.

Unfortunately the only option in this case is to return the item. We are unable to issue any partial refund in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19912454

I am rejecting this response because:the entire system has been installed I spent $1000 for installation and now contractor wants additional $400 to take down the cameras. Will Amazon cover the cost of $1400 plus reinstalling charge of $400.
the better option for false advertising is refund me $350.

Sincerely,

*******************
Initial Complaint
Date:04/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase a laptop from Amazon. Selected warranty offered. Broken computer. Tried to use warranty and Amazon won't cover and Asurion won't cover. Blaming each other. Says I didn't purchase a warranty for correct amount. I selected what was offered on the site. I was hung up on by ******* before telling me again they can't help. They offered me my money for the warranty only after I told them that they took my money for the warranty and didn't even offer to give it back since it wasn't correct. Asurion and Amazon should both be responsible for making sure customer purchase the correct warranty and there should be a system to check and call the customer if it's not.
Business Response
Date: 04/09/2023
Hello Tyra,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the Order ID: ******************* for the *** 2021 Newest 14in HD Laptop Light-******* *** Athlon 3050U(Up to 3.2GHz), 16GB RAM, 512GB SSD + 64GB eMMC...." laptop and have reviewed the options.

We are not able to determine if the response you were provided was correct, as the warranty order number was not shared. The screenshot only shows the name, but not the details of the warranty.

We would need you to share the specific issue with the laptop as well as the warranty order number to research further.

I look forward to hearing from you soon. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/11/2023

Complaint: 19912415

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for African garments in January 19, 2023 for a dance performance. My order was supposed to arrive within two weeks. The total cost including shipping fees were ******. I never received my order, nor a refund. I have written the company over 5 times and have not received a response, nor my refund.
Business Response
Date: 04/09/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your Order ID: *******************. While we regret the inconvenience, the refund was already issued on Sunday, February 12, 2023 to your original payment method as the tracking did not show a delivery.

I would recommend you review your statement for the **** for 3-5 days post that date to locate the refund. You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at charge-*********************************** Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I currently purchased an items for a total of $******. I did not receieve any of my packages and I tried filing a dispute with Amazon. Amazon's response was to get my packages delivered to a safer neighborhood. I tried to dispute it with my bank and their response was that Amazon has provided the correct documentation of received. All Amazon provided was a tracking number. This tracking number is not proof of delivery. Not only am I out of all the things I ordered and did not receive but I am also out of ******. Please help me. I have also provided proof to Amazon that who ever delivers to this address has left multiple packages on the outside - which photo evidence. I am not sure how either parties believe that its okay that I am not only out of my packages but also ******. I make 24/hr and I live alone and provide for myself. Please I am asking someone to help me. My discover card has told me to reach out to The ************************* and The Better Business Bureau. Please note that the delivery address for the packages is for my job. ************************************************************************
Business Response
Date: 04/21/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference your deliveries and have looked into the matter in detail. The order was delivered in different shipments at different points in time where the tracking details confirmed the delivery, considering this we will not be able to issue a refund. Regarding the chargeback, we will not be able to offer comment but assure you that the packages show delivered to the correct location.

Shipments that aren't received are inconvenient for you and costly for Amazon. Based on the outcome of our investigations, we believe the packages were delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed within 45 days of the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/08/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon unfairly blocked my account and is practicing in unfair censorship to deceive customers on knowing the truth about products. Story: I only ever leave good reviews, it takes a lot for me to leave a bad review. If you look at my other accounts on other platforms, Im an active reviewer. Then on one product on Amazon; I left either a 2 or 3 star stating something along the the item wasnt as described. It looks different than the picture & the quality isnt the greatest but the price speaks to that. The next week I was blocked from ever leaving reviews again stating I violated their terms. I fought it 3 times with Amazon asking for proof of which terms I violated by leaving a 3 star review and they said theyd research it, and apologised for the issue as they were not able to provide me an answer right away, but will investigate it. They never got back to me. I reviewed their legal terms several times and me stating an honest opinion of the product, does not violate their terms. I am professional and I would never leave inappropriate content, let alone ever curse words on a review; but they blocked me from leaving reviews and posting questions another products before I buy. I need to know the reason why & I want proof of the reason why. If Amazon is allowing consumers to get banned for honest comments then they are part of the problem of attempting to hide the truth about bad quality items to consumers. Please help me with this. The email that I use for the Amazon account is ************************
Business Response
Date: 04/10/2023
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.Date of the transaction - 24 February 2023 2.Amount of money I paid for the order - ******* USD 3. Amazon promised me a refund, once the package will be returned to Amazon 4.The nature of the dispute is to get a refund for Amazon order, which I refused to pick up from *** courier, and then the courier was returned this package back to Amazon ****************** by creating a new return tracking number 5.Amazon didn't try to resolve the problem. They blocked my account, and still respond same and same information, which says that they didn't receive the product back to their return center, but they don't want to call *** and ask about this shipment.6.Account/order/tracking number:My account email: *********************** , Order number: 111-8917074-0249828 , Tracking number: 1ZY493W90407592459 (If you check *** website you will see second tracking number, which is "return tracking number" created by *** to return the package - 1ZY493W90402575790). Call the Amazon ****************** in *****************, ** **, where the package was returned by *** on 08 March 2023 and refund me.
Business Response
Date: 04/09/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern on the failed delivery and return your order 111-8917074-0249828; I have reviewed the issue in detail. We will not be able to issue a refund at this time.

While we appreciate the tracking information, we need the correct item to be received and verified by the ************************* before a refund can be issued. It can take upto 60 days from when the item is refused by the carrier for receipt of the returned package and processing.

In the meanwhile I would recommend you reach *** to verify if the correct item was returned.

We appreciate your patience while we wait for the return on this package.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/11/2023

Complaint: 19912126

I am rejecting this response because:

I have already reached out to ***.
*** told me, that I'm not a party of this case, because I refused the courier to deliver the package, so I have never seen the package. *********** returned the package to the sender themself.
*** told me, that I should inform the sender (Amazon), that the sender should call *** and ask for all the details.

You can clearly see on *** Website tracking, that there was new tracking number generated and attached to the original one. Package was returned on Wednesday, Returned on March 08 To *****************, ** ** Received By: AMAZON.

I cannot, and I don't have to verify if the correct item was returned, because I have never seen the package, so what you sent to me has been returned to you. If you are unable to understand this and if you are unable to contact *** and then refund me for my refused order, I will have to conduct a chargeback procedure.

Sincerely,

*************************
Business Response
Date: 04/25/2023
Hello,

We have reviewed the customers buyer account.

We have replied to the customer via email. We sent this mail to their registered email address on 25th April 2023.

Sincerely,

********
Amazon.com
Business Response
Date: 05/12/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I checked the status of your order ending 9828, the tracking shows the order is returning to seller and we haven't received the item yet.

Well process a refund once your return is complete and send you an e-mail confirmation.

We will not be able to issue a refund before the correct item is received and confirmed in processing.

Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 05/15/2023

Complaint: 19912126

I am rejecting this response because: Amazon employee didn't checked the tracking directly on the *** website. You should check the *** tracking directly on the *** website to see that there was new return tracking number generated. You can check attachments of this message to see the screenshot from new tracking which is related with the old tracking. Return package was Received by Amazon, Returned to ***************** in *** on March 08. Anyway - I will create a chargeback dispute in my bank, and then you will cry by mailing me about it - remember that I will not respond to you and will win chargeback dispute anyway :) You will be treated as I was, but you will be the final loser

Sincerely,

*************************
Business Response
Date: 05/25/2023
Hello *************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your concern, the response you received was correct. As we have advised earlier, we need the correct item to be returned and verified as received by the processing center before a refund can be issued.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. In this case, notwithstanding the tracking, we need the item to be verified and physically received.

We were unable to do so at this time. Considering this, we will not be able to issue a refund on this item.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. My name is ******************* 10.03.2023 I logged in to my Amazon account and bought Apple 2023 MacBook Pro Laptop M2 Pro chip with 12-core CPU and 19-core GPU: 16.2-inch Liquid Retina XDR Display, 16GB Unified Memory, 512GB SSD Storage. Works with iPhone/iPad. Silver Its price was 2672.81$. After receiving email Your package is on the way I wanted to log in to my Amazon.com account and check the Track number, but unfortunately I could not do it. There was: Account Closed Your account has been closed for misuse of Amazon's services. We have sent you an email with additional information.. 1 hours later I received email We have closed your Amazon.com accounts. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. But I have the only Amazon.com account and I never violated the Amazon rules. I am the only user of my account. Now I want to return this purchase because it doesnt work but my account is locked and I cant do it. I have never violated Amazon rules and I want justice. I tried to contact Amazon hotline a lot of time but they refuse to help me. Please unlock my **************************** order: #***-7510594-4444257 My email: ********************* Item name: Apple 2023 MacBook Pro Laptop M2 Pro chip with 12-core CPU and 19-core GPU: 16.2-inch Liquid Retina XDR Display, 16GB Unified Memory, 512GB SSD Storage. Works with iPhone/iPad; Silver.
Business Response
Date: 04/23/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 22 April, 2023.

Sincerely,

******
Amazon.com
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised refund .I cancelled bike some kind because of fraud bad make bad bike ,like 105cc, .They stole CONVERSIONED my acount direct Express card for 587$ I COMMAND IT BACK RIGHT AWAY!They even SPOILATED evidence of my purchase in attempt to DEFRAUD ME.Order #***-9665480-8004236 Arriving:Monday, April 10 -Thursday, April 13 View or manage orderShip to:dunnz *******, ** Order Total:$585.08 We hope to see you again soon.Amazon.com I corrected card data N WAS CHARGED I NEED MY REFUND
Business Response
Date: 04/09/2023
Hello Xcsua,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that the order #***-2714269-8395451, placed with SFashionstyle, a seller on our website was cancelled but you haven't received your refund yet. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the order and see that the order was successfully cancelled and the payment was reversed back to your card on April 7, 2023.

As orders from our Marketplace sellers may be charged at the time of purchase, you should have noticed a charge on the order. However, as the order is cancelled, the amount has been reversed back to your card. You should be able to see the refund within 10 business days.

Further, with regards to the other order #***-9665480-8004236, I see that the order was cancelled as payment was declined multiple times on the order.

These canceled orders will appear in the Canceled Orders section of Your Orders ( **********************************************;)

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/10/2023

Complaint: 19911869

I am rejecting this response because:; I want to know what happened to the aluminum outdoor rice cooker because when the mailman was walking past my house one time I got pictures I caught them stealing when he was next door at **** South Sangamon he's also have hazardly dropped mail on the ground throwing envelopes and left them sitting on the ground and done other criminal s*** my family's noticing and I've noticed that we have been without male business mail all sorts of Mail envelopes for more than since he's been on the route he only delivers the items because they are on the tracking and delivery but he's walked past before doing. But I was told I could have it he kept it wrongfully and I want to know each object that has been delivered that Amazon said that I could keep but yet the post office kept for themselves so in regarding to this or the specifically do the mail theft ******ation of the mail and tampering and ************** and ***** by these negroes I must know from Amazon where is the outdoor rice cooker that they promise to give to me that I could keep no matter what and still refunded the money I need to know where

Sincerely,

Xcsua ****
Order date

Mar 4, 2023

Order #

113-0991475-4886601

Order total

$26.48 (1 item)

View invoice
Return Details
Refunded
There's no need to return your item. Your refund has been issued.
When will I get my refund?

Hefddehy Aluminum Rice Cooker Portable Rice Cooker Outdoor Lunch Box...$18.59
Qty: 1
Sold By: guanshengsd

After answering this that aughta do
Business Response
Date: 04/12/2023
Hello Xcsua,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you want to know the status of the order #***-0991475-4886601 placed with guanshengsd, a seller on our website. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the order and see that the order has been refunded back to your payment method on March 16, 2023.

You can view the status of your refund in Your Account here: ***********************************************************************************

For the service offered by the third-party seller, you can rate them accordingly. This lets other customers know about your experience.

You may know more on how to leave a feedback on the seller from our help page link provided below:

************************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/14/2023

Complaint: 19911869

I am rejecting this response because:..I WANT TO KNOW IF HE GOT HIS OUTDOOR COOKER RICE RETURNED TO HIM OR IF CARRIERS STOLE THE ITEM?

Sincerely,

Xcsua ****
Initial Complaint
Date:04/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased:MSI Gaming GeForce RTX **** Ti 12GB GDRR6X 192-Bit HDMI/DP Nvlink Tri-Frozr 3 *********************** Architecture Graphics Card (RTX **** Ti ************* 12G) from amazon on february 26, 2023 for the price of $799.99 order number # ***-7496508-4804239 , when the packaged showed as delivered on march 4 I immediately went to get it and found a much smaller and different package. after opening it I found i was delivered a smartphone camera lens cover which is roughly worth 8$.I immediately contacted Amazon support about the issue and was told to return the packaged i received for a refund and that a note was added to the system. i sent it back using their pre made shipping label via *** and it was delivered to their ********* ** warehouse on march 8th. i have contacted amazon several times for my refund as the status of the return show that they have not received the package even though i have proof of delivery from *** and amazon CS themselves have confirmed several times that they know it was delivered march 8th andstill I have always been told to wait, every time giving me a further date (march 21, 27 April 2, 8 ,11) but they have done no efforts in giving me my refund.
Business Response
Date: 04/10/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item MSI Gaming GeForce RTX **** Ti 12GB GDRR6X 192-Bit HDMI/DP Nvlink Tri-Frozr 3 *********************** Architecture Graphics Card (RTX **** Ti ************* 12G).

The return must be both received and processed for a refund to be issued. Once the carrier has received the item, for most items it can take up to 2 weeks for us to receive and process the return and up to 30 days in some cases. If you haven't been issued a refund by the above mentioned timelines, please write back so we can find out what happened with your return.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/11/2023

Complaint: 19911835

I am rejecting this response because:

According to those guidelines my refund should have been submitted by April 8th 2023, last time I was in contact with Amazon they told me to wait until Tuesday 11th of April 2023 which is today as I write this and I have yet to receive the refund still so Amazon is well over the timeframe suggested by the guidelines and again as confirmed by Amazon the item in question was received by Amazon, if it hasnt been processed or why is beyond me at this point but as I mentioned before this item was paid with my Amazon store card which is taking interest charges because this item still hasnt been refunded and I see no reason why I should keep paying interest for it when the problem is on Amazons end, I followed every step of the process as expected and have had more than enough patience with the matter. I dont want a new time frame I dont want apologies I just want the refund processed ASAP
Sincerely,

*************************
Business Response
Date: 04/14/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item MSI Gaming GeForce RTX **** Ti 12GB GDRR6X 192-Bit HDMI/DP Nvlink Tri-Frozr 3 *********************** Architecture Graphics Card (RTX **** Ti ************* 12G).

I've issued a refund of $855.99 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

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