Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

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  Amazon.com

  1600 Worldwide Blvd Hebron, KY 41048-8640

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is charging me for an Amazon Seller Account, even after I have been trying to close it for weeks.They refuse to close my account, and are charging me a fee, holding me hostage!You are not allowed to speak to a representative in the company; so they force sellers to remain victims while the **** the blood out of you (money).Even after I got confirmation that all of my inventory has been destroyed, they are still not closing my account; and there is no one to speak to about it.These are predatory practices and worth of a lawsuit

  Business Response

  Date: 04/11/2023

  Greetings from Amazon.com,

  Thanks for contacting **. We recognize how crucial it is for their business to get all questions answered.

  Upon reviewing this request, we noticed that the account is not eligible for closure due to present inventory in one of our fulfillment centers, hence, the selling partner must either request the removal or disposal of the same.

  Other requirements the seller needs to take into consideration prior to request the account closure:

  - Fulfill any outstanding orders.

  - Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.

  - Wait until you have a zero balance in your account (your next disbursement or charge date).

  - Resolve all of your transactions with buyers, including issuing any necessary refunds.

  - Confirm that your bank account information on file is up-to-date to receive a final payment.

  - Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved, and your account is restored.

  We see that the selling partner is using the self-service option to close the account and the system is informing the request cannot be completed due to one or more requirements are not met. Please indicate the seller to access the "Remove the Unfulfillable Inventory" page in seller central to see the unit that is preventing the account to be closed, furthermore, they need to make sure that there are no pending payments before requesting the account closure.

  The Seller can also request support from our teams using the link below, the last case requesting support was created 9 months ago, and it is not related to this topic, hence, the seller has the option to contact our support teams when they need further assistance with inconveniences like this.

  ******************************************************************

  Therefore, we regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.

  Regards,
  

  Customer Answer

  Date: 04/15/2023

   
  Complaint: 19916425
  
  I am rejecting this response because:none of these apply to me.

  This was a generic response... I already received email that you guys disposed of all of my inventory (which took you weeks to do, and makes no sense). You guys are trying to drag this out to milk money from the seller accounts, which is predatory.

  Look at the picture proof that's been uploaded regarding this case.

   

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/26/2023

  Greetings from Amazon.com,
  
  Thanks for contacting **. We recognize how crucial it is for their
  business to get all questions answered.
  
  Upon reviewing this request, we noticed that the account is not eligible
  for closure due to present inventory in one of our fulfillment centers,
  hence, the selling partner must either request the removal or disposal
  of the same.

  ASIN: B0989FHT71 FNSKU: X002XYMQJP SKU: GD-XDPT-900U

  Quantity 2

  Once the units are removed, the account will be eligible for closure.

  We see that the selling partner is using the self-service option to
  close the account and the system is informing the request cannot be
  completed due to one or more requirements are not met. Please indicate
  the seller to access the "Remove the Unfulfillable Inventory" page in
  seller central to see the unit that is preventing the account to be
  closed, furthermore, they need to make sure that there are no pending
  payments before requesting the account closure.

  Regards

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19916425
  
  I am rejecting this response because: it says I have 0 inventory and my balance is paid off, and you still will not close my account... You guys don't even have a phone number allowing someone to speak to a representative to solve this issue...

   

  Fix my account and close it
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/01/2023

  Hello from Amazon.com,
  
  I understand that the seller is requesting to get reimbursement for monthly subscription fee and close their account.
  
  The Professional selling plan is a monthly subscription service that provides a suite of tools and benefits, including bulk listings, Amazon Marketplace Web Services (Amazon MWS), automated pricing, advanced business reports, customizable shipping rates, and eligibility for top placement on detail pages.
  
  Seller can only become eligible for a Professional selling plan refund if seller has not used any Professional tools or benefits after signing up. Seller has listings and as per policy, sellers with listings are not eligible for refunds. The subscription fee is charged for the use of tools and benefits.
  
  In regards with closing their account, seller currently has inventory stored at one or more of our fulfillment centers. This inventory needs to be either returned to you or disposed of before your account can be closed. Seller can confirm this inventory through their Inventory Amazon Fulfills page in Seller Central or through this link (log in required):
  *********************************************************************************************************************************************************************************************************;
  
  To create an inventory removal request, seller can visit ***********************************************************
  
  Typically, removal orders are processed within 14 business days. With the exception of recalled products, products designated for removal remain listed on Amazon can be purchased by customers until they are picked from inventory.
  
  Note: Removal order processing may take 30 business days or more during the holiday season and peak removal periods.
  
  For more information about removal orders, including removal order fees, see Remove Inventory (overview): **********************************************************
  
  Seller can also terminate your account by using this tool:
  ***************************************************************************
  
  Thank you for your time and understanding.

  Customer Answer

  Date: 05/06/2023

   
  Complaint: 19916425
  
  I am rejecting this response because:

  You are making it impossible to close my account.

  I have asked for all inventory to be destroyed, and you guys are still holding my account hostage

  and charging me despite numerous requests to end my **** subscription.

  You guys literally provide zero phone number to handle account closures, and have made account closures

  problematic for a reason it seems... I am asking you again to close my Amazon account and destroy any

  "inventory" you claim to be in there... I will not pay another month's worth of fees because you guys want to **** the

  blood out of your previous clients.

   

  Do whatever it takes to close it ASAP

  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/11/2023

  Hello from Amazon.com,
  
  I understand that the seller is requesting reimbursement for monthly subscription fee and closing their account.
  
  The Professional selling plan is a monthly subscription service that provides a suite of tools and benefits, including bulk listings, Amazon Marketplace Web Services (Amazon MWS), automated pricing, advanced business reports, customizable shipping rates, and eligibility for top placement on detail pages.
  
  To qualify for a refund on a Professional selling plan, the seller must not have utilized any Professional tools or benefits since enrolling. Seller has listings and as per policy, sellers with listings are not eligible for refunds. The subscription fee is charged for the use of tools and benefits.
  
  In regard to closing their account, the seller currently has inventory stored at one or more of our fulfillment centers. This inventory needs to be either returned to you or disposed of before your account can be closed. The seller can confirm this inventory through their Inventory Amazon Fulfills page in Seller Central or through this link (log in required):
  *********************************************************************************************************************************************************************************************************;
  

  I have included a screenshot of their remaining item in this response for your reference.
  
  To create an inventory removal request, seller can visit ***********************************************************
  
  Typically, removal orders are processed within 14 business days. With the exception of recalled products, products designated for removal remain listed on Amazon can be purchased by customers until they are picked from inventory.
  
  Note: Removal order processing may take 30 business days or more during the holiday season and peak removal periods.
  
  For more information about removal orders, including removal order fees, see Remove Inventory (overview): **********************************************************
  
  Seller can also terminate your account by using this tool:
  ***************************************************************************
  
  Thank you for your time and understanding.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19916425
  
  I am rejecting this response because:

  The link you provided literally takes me nowhere when copy and pasted (reference attachment).

  This is my very point... You guys are beating around the **** after numerous requests to close my account.

  I have also sent a snapshot of all of the inventory I could find being requested to be destroyed long ago.

  Why is it taking you 14 days to destroy one item? Close my account and stop playing games.

  You have made your site impossible to navigate, so for the 18th time... close my account effective immediately!

  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/14/2023

  Hello from Amazon.com,
  
  I understand that the seller is requesting their account closure to be completed.
  
  Upon reviewing this request, kindly allow me to inform you that there is 1 FBA unit of ASIN B0989FHT71 FNSKU X002XYMQJP remaining in seller's account. Please see screenshot attached.
  
  We noticed that the account is not eligible for closure due to this present inventory in one of our fulfillment centers. Hence, the selling partner must either request the removal or disposal of the same.
  
  Once the units are removed, the account will be eligible for closure. The seller can then terminate their account by using this tool:
  ***************************************************************************
  
  We see that the selling partner is using the self-service option to close the account and the system is informing the request cannot be completed due to one or more requirements are not met. Please indicate the seller to access the "Remove the Unfulfillable Inventory" page in seller central to see the unit that is preventing the account to be closed. Furthermore, seller must also sure that there are no pending payments before requesting the account closure.
  
  Please also note that seller's subscription fee reimbursement request has been declined because the seller has used their professional selling tools and benefits.
  
  For more information on Refund policy, go to: *****************************************************************
  For more information on how to downgrade or close your selling account, go to: ***********************************************************
  

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 19916425
  
  I am rejecting this response because:

  I have been trying to close my account with you guys for months now

  I have requested numerous times to close my account... close it.

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This matter is regarding an order I place on Amazon 112-0717323-8688263 for NUGENIX SUPPLEMENT and BROTHER 3 *** COLORED INK on April 1st 2023 for myself and account owner *********************** ******************************************** my Amazon account is under [email protected] do not know that the package may or may not have been left in our mail box on our front porch but states on Amazon in mail box yet many times items are left in the open on the porch but that is not the issue. We had high winds, storms, rain, tornadoes the day this item was delivered.I found the Amazon package (envelop, no box) in the middle of the street and the envelope was not sealed and the contents of the BROTHER INK and the NUGENIX was scattered. The BROTHER INK as I reported to AMAZON 10 times and I have all my emails sent and replies as well as chats and phone calls. I tried every way to converse with AMAZON both days and whether it was CHAT, PHONE, EMAIL for some reason about 9 out of 10 CSR's were unable to comprehend and understand the issue because they didn't care, didn't know or were just totally INEPT and I felt I was being harassed and berated at various times during these two days. In the few times I dealt with Amazon CSR I have never experienced such aggressive behavior.The NUGENIX contents was scattered and powder in capsules did not survive the rain. The box, the bottle, the lid were all crushed and damaged as well. There was no way to scoop up powder/capsule casings. AMAZON ask for a picture of the item and and a letter with my email and to confirm I was account holder and so on. I sent many pictures and the requested letter. I was not asked to send a letter with a picture attached which I don't even know how you would do that and, I do not use a cell phone I use my PC. 1 LTR CONFIRMS I SENT THE CORRECT INFORMATION TO AMAZON AS FAR AS THE PICUTRE and THE LETTER AND THAT EMAIL FROM AMAZON CUSTOMER SERVICE IS ATTACHED AS WELL. MY PROOF IS OVERWHELMING.

  Business Response

  Date: 04/11/2023

  Hello ****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the delivery on your order ending **** and have reviewed the options. While regret any inconvenience, we are not able to issue a refund as we have stated earlier. 
  
  We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after April 01, 2023. The information must be visible in one photo."
  
  I see the team has written to you earlier asking for this information but we did not receive a response. 
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19916351
  
  I am rejecting this response because:  99% of that response from RAMAN is inaccurate and intentionally I am certain.  ***** contacted me directly at 7:30 am EST this morning.  I advised him not to.  It was RAMAN

  who I spoke with 04/02 from 302 EST PM  to **************************************** that phone call before hanging up on me.

   

  As you can see for yourself BBB that I provided numerous documents showing I sent a letter and, a picture as requested and, I sent this multiple times and every time received an email response from a different person stating I didn't send a picture and a letter including, RAMAN.  RAMAN made it clear then and today as he specifically states he will no longer assist me.

   

  Everyone seems to be missing the email I sent from AMAZON **************** (the rep didn't attach their name as I am sure they were afraid to do so from backlash by ***** and others) anyway the email stated that after careful review of my account and so on that, I DID, send the CORRECT information.  I attached that email today as well.

   

  Today, RAMAN seems to be asking for a letter with the picture attached.  I am not sure as AMAZON reps have been consistently inconsistent on which item was in question, what they needed and so on.

   

  I have no issue stating that over the years if I had had any issues I had no problems with Amazon **************** or, lack there of.  The individuals I chatted with, emailed, called were unable to comprehend the issue and the correct product and or are so emboldened by the poor treatment of customers using RAMAN and others as examples.

   

  No, I don't accept this from RAMAN.  I DID PROVIDE THE PICTURE, the letter, various emails and I have many more emails and contact information to validate my situation and pursue this matter and, I have already started.

   

  The BBB provides a quality service to consumers and I appreciate you

   

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/12/2023

  Case#********    *********************/Amazon      *******************, Office of the President *** ****** KH reviewed my files and documentation and refunded and protected my account after ***** and numerous others harrassed and lied to me that I was not providing correct information.  

   

  Thank you,

  *********************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchased a muppet and some clothing from Amazon and the items was defective and I returned them to Amazon but they reimburse me for the clothing but not the Muppet/Puppet and I have the receipt for its returned so how is it that they received the clothing but not the muppet when the clothing was on the muppet ?

  Customer Answer

  Date: 04/10/2023

  111-1772269-2714626 That is the order number for the puppet 

  Business Response

  Date: 06/03/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email about the credit card dispute you filed on Order 111-1772269-2714626.
  
  To correct this problem, we had asked your card issuer to close the dispute in your favor.
  
  You should have received a refund of USD 80.94  on your credit card .
  
  We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  *****

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a buyer's feedback that mentioned that they had thought they were buying a 4 pack. However, the item listed is just a single. That feedback was manually reviewed and removed from my account. There are more of the same nature, but when I use the feedback manager, they are pushed to an automated system. The system automatically denies the removal and closes the case. I asked on the case where the feedback was removed what was different, and they told me to use the feedback manager. I had already gone through these steps only to be pushed to the automated system again. All of the feedbacks are for the same issue, so why weren't they all removed when one was?Case ID: ID *********** (Feedback was removed). I have included the screenshot of the case. Screenshots of the actual ASIN - It's a single pack. Order IDs that are affected: Please remove them as they are the same issue as Case ID *********** ********************************************************************************************************************** 113-5261775-7573842 112-3582852-0181063

  Business Response

  Date: 04/11/2023

  Hello from Amazon. com,

  Thank you for contacting us regarding feedback removal issues for Order ID's: *******************, 114-5895730-8369855 , 112-3118660-0047421, 111-4041065-6531404, 111-5834378-5258615, 114-7383909-6196241, 113-5261775-7573842 and 112-3582852-0181063.
  

  I would like to inform you that we have confirmed that the feedback does not meet our feedback guidelines.

  We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19907721
  
  I am rejecting this response because:
  

  I am very glad that this issue was taken care of. However, there's one more feedback that falls under this claim as well. 
  Would it be possible to manually review the feedback for 113-7616378-4364208? 

   

  Thanks.

   

   

   

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/18/2023

  Hello,

   

  I submitted a claim against Amazon for feedback that I had received that I thought should have been removed. They actually removed the feedback, but there's been other circumstances of the same issue. I figured they could re-evaluate with a favorable outcome as they had already agreed with me. However, I haven't heard anything since my last message. Could you check on this for me?

  The new order numbers that are affected are: 

  114-2984926-0333066

  114-2179983-5942601

  113-7616378-4364208

   

  Thanks again,

   

  ************************;

  Business Response

  Date: 04/21/2023

  Greetings from Amazon,
  
  I understand that the seller contacted us to request Feedback Removal into 3 Order IDs:
  
  114-2984926-0333066
  114-2179983-5942601
  113-7616378-4364208
  
  I understand how important for the seller to removed any incorrect feedback received from buyers, and with that said, we have confirmed that the feedback on order IDs - 114-2179983-5942601 and 113-7616378-4364208 do not meet our feedback guidelines. We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating.
  
  On the contrary, the feedback on this Order ID: ******************* is not eligible for removal. We'll remove buyer feedback only in the following cases:
  
  - It contains obscene language.
  
  - It contains seller-specific, personally identifiable information.
  
  - The entire feedback comment is a product review.
  
  We'll only strike through buyer feedback in the following cases:
  
  - The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon. In addition to the strike-through, the following statement will appear, "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
  
  - The order was shipped using the ********************* The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services. In addition to the strike-through, this statement will appear, "The fulfillment issues associated with this order were not due to the seller".
  
  For more information, go to "Can Amazon remove buyer feedback?":
  
  *******************************************************
  
  I recognize that this is not the result that the seller is hoping for, but please let the seller know that I did my best to provide them with the correct information based on our current policies.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19907721
  
  I am rejecting this response because:

  The feedback in question that wasn't removed is this: 04/13/2023 1 114-2984926-0333066 Half of order not sent.

  How is this not eligible for removal when it's a false product review? When you removed the other feedbacks that were mentioned in this case, you agreed that the item was as described. This buyer is indicating that they thought they received half of the order, not that that they actually did. This feedback should have been removed for the same reason as the others as it's the same item.

   

  Thanks again,

  *******************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6th, 2022 I ordered an electric bike from Amazon for $528.94 ($499 plus tax). The bike was a black XP Lite Lectric Bike folding electric bike that cost $499. The bike never arrived. The Amazon site says "may be lost". I have called Amazon over 8 times seeking a refund over the past 3 months. They have refused. When I call, they keep telling me they can not refund my money because it was from a 2nd party. Then they send the dispute to a refund department. That department keeps sending me an email stating that the refund is denied but no explanation is given. I can never get anyone besides a regular customer service representative on the phone, they will not let me speak with a supervisor.Amazon is stealing my money. Please help us

  Business Response

  Date: 04/12/2023

  Hello,
  
  We have granted the customers request for a refund.
  
  We sent an email to the customer through their registered email address on April 12, 2023. This email confirms that the refund has been issued into the original payment method.
  
  Sincerely,
  A to Z Guarantee Team

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an Amazon KDP account in March, 2011 and published 7 books on topics of linguistics of European languages (I have an MA in linguistics from Berkeley). The last book I published was in 2012. The books were very successful, and I sold around ****** altogether from various seller outlets, but mainly from Amazon KDP. I was even a featured Amazon KDP author in January 2015. Then, on Tues. April 14, 2023, I received an email (email thread attached) saying my account was terminated because I had violated their TOS by having an additional account, one which had been terminated. I know this to be factually incorrect, as I have only had a single account, and thus, I did NOT have any accounts that had been terminated. I would be willing to swear to that in court with no fear of perjuring myself. I simply never had any other KDP account. I emailed them back, and got a boilerplate response, emailed again, and they asked me to be patient and wait a few days, then this morning, I got an email from ************************* of the Amazon Content Review Team saying that they were terminating it because of content guideline violations (so all of a sudden the reason changed). It seems obvious to me that they realized they made a mistake, then came up with yet another weird excuse to cover their behinds. And here is the kicker: they won't tell you what the actual violation was, which makes zero sense. Plus the books have been there over a decade, so how was this not caught before?The only thing I can imagine is that they confused my account with my mother-in-law's account. She wrote books about Chinese poetry (she is Chinese) and my spouse helped her with the translation. But that was HER account and had nothing to do with me.Since I am retiring soon, I was planning to write more books in retirement to supplement my income, but being banned from Amazon, well, you can't sell books otherwise. If I cannot get this resolved here, I will have to take them to court to get it resolved.

  Business Response

  Date: 04/26/2023

  On April 11,2023, the Executive Customer Relations team received *********************** BBB complaint. We reviewed the information and on Apr 26th,2023 the account was reinstated. *********************** has already been informed of the account reinstatement.

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do hope that Amazon will rethink their current process of deleting accounts and not giving their customers details about the reasons or the ability to prove their case without having to resort to BBB complaints or legal action. I've literally lost many nights of sleep over something that would not have happened with a more transparent process. While I appreciate the fact that the account was reinstated and am thankful for the BBB's help, Amazon has lost a long-time fan and customer.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mattress that does not fit back in the box, nor can it fit in my car to take somewhere to find a box. I need the large bulky department to come get it but no one in customer service will help me. I hope this works, my next steps are to contact the local news, but this has been fixed before. It is order 113-1939560-7955430 for a $168.79 item. I will also take a refund and i can try and drag it out to the trash.

  Business Response

  Date: 04/18/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  The item seems to be a foldable futon, it is not memory foam so it can most likely be returned. I would like to know if you is able to get a different box that the item can fit in to return the item.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** doesnt deliver to my address. *** has my address red flagged & has not delivered here since 2017. I have in my delivery instructions not to ship via ***. Amazon also has *** deprioritized. However, they shipped these two items via ***. I received this email from Amazon. Hi ********************** *** wasnt able to complete your delivery and needs additional information to try again. Were sorry for the inconvenience.Please contact ***.Track your delivery 4 of Roundup Concentrate Extended Control Weed...Fabric Repair Patch, 911inch 2 Pcs...Order # ***-6109720-0656232.I contacted Amazon via chat & the supervisor **************** ******* disconnected me from the chat. I then contacted Amazon via phone & spoke with Kriza ** She sent me this email.Hello,Please contact us back once your package scan as delivered so that we can proceed with the refund.Order Number: ***-6109720-0656232 Items: (4) Roundup Concentrate Extended Control ************ Killer Plus Weed Preventer II and (1) Fabric Repair Patch, 911inch 2 Pcs Self-Adhesive Canvas Fabric Patches, Can be Used for Repair and Decoration of Various Fabrics, for Damaged Sofas,I appreciate your patience.Have a great rest of your day.Best regards,Kriza **I just contacted Amazon again as the package now states your package scan as delivered. However, ** still getting the runaround on my refund. By default, *** will put down the package is delivered however what this means is it is available at the facility 60 miles away.

  Business Response

  Date: 04/11/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the ***.
  
  Usually when you make any minor changes or update the address, *** might be used as the preferences would be erased.
  
  However, I've deprioritized *** again so that it will be given the least preference. I see that your orders are already refunded and the information will be visible in the order details in your account.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19908023
  
  I am rejecting this response because:

  That order was refunded however the other order that was shipped *** was not. I asked Amazon customer service supervisor to refund this order and he deliberately disconnected me from chat. I need refunded on these orders. Order # ***-7242162-4181821 & Order # ***-6838490-1496215.
  
  "Hi *******,
  Unfortunately, *** wasnt able to complete your delivery and needs additional information to try again. Were sorry for the inconvenience.
  Please contact ***.
  Track your delivery
  Liquid Harvest Lazer Blue Concentrated Spray...
  Urine Gone Stream Clean, Carpet Stain and Odor...
  Waterpik ***************** Spray 5-Mode, 1.8...
  Order # ***-7242162-4181821.
  
  I also need this order refunded too.
  
  Hi *******,
  Unfortunately, *** wasnt able to complete your delivery and needs additional information to try again. Were sorry for the inconvenience.
  Please contact ***.
  Track your delivery
  I Must Garden Deer Repellent: Mint Scent Deer...
  Order # ***-6838490-1496215.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/14/2023

  Hello,
  
  All the following orders have been refunded.
  
  114-7242162-4181821 Total Refunds: $12.22
  114-3095516-7838602 Total Refunds: $12.34
  114-6109720-0656232 Total Refunds: $167.24
  
  I hope this helps! We look forward to see you soon.
  
  Regards,
  
  Praveen M
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19908023
  
  I am rejecting this response because:

  I need refunded for the deer repellent. Order # ***-6838490-1496215. Please refund ASAP.

   

  Hi *******,

  Unfortunately, *** wasnt able to complete your delivery and needs additional information to try again. Were sorry for the inconvenience.

  Please contact ***.

  Track your delivery

   I Must Garden Deer Repellent: Mint Scent Deer...

       

   

  Order # ***-6838490-1496215.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/18/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked your recent reply and you have informed us that *** doesn't deliver the packages to your home. One of our representatives reached out to *** and they have denied that there was any issue. They have confirmed that the package has been delivered to your neighbor. Unfortunately we are unable to issue any refund for the order. You may want to escalate this matter further with *** to find the whereabouts of the order.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/20/2023

  Hi, I have returned this item Order #14-6554477-1174655. Amazon received it back on the 19th. Please refund. Here is the tracking info. www.ups.com/track?track=yes&trackNums=1Z88501A9010684135&requester=ST/trackdetails Thank You, ***************************;

  
  

  
  

  
  

  
  

  Business Response

  Date: 04/24/2023

  Hello *******,
  
  Unfortunately we are unable to issue refund at this point of time as we received only one item. You may want to check with *** and work with them if you have returned three and suspect anything might have happened in the transit.
  
  I'm sorry once again for any inconvenience this has caused.
  
  We look forward to see you soon.
  
  Regards,
  
  Praveen M
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/25/2023

  Amazon received all 3 items. All 3 items were in the same box.

  Complaint: 19908023

  
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a very expensive motherboard from Amazon for a new computer build and it was dead on arrival. There was no option to request a replacement so I ordered another one. Once the new one came I requested a return for the *** board and sent it back in the wrong box by mistake. Two weeks went by and I didn't hear anything until they emailed me telling me that my refund had been denied and my "mistaken" return had been disposed of and I would not receive a refund for it. It was almost $500 and I'm a disabled veteran living on a fixed income. I can't afford to throw that kind of money away. I have never been notified of any policy where if the smallest mistake is made with a return that they keep it and just don't issue you a refund. They need to at least call or email the customer first and offer a way to have them send it back to you to correct the mistake or something.

  Business Response

  Date: 04/11/2023

  Hello *******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. 
  
  I've checked and see that our returns team processed the item and determined they have received the item with incorrect serial number. Unfortunately in this case, there is nothing which can be done unless until they receive the correct item. You can appeal by replying to the email you have received with Subject : Your Amazon.com returns on Thursday, April 6, 2023. Our account specialists will respond to your email.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19908019
  
  I am rejecting this response because:

  It was the correct item, but the wrong box because I ordered a replacement and sent the original back in the wrong box by mistake. I have never been aware of this policy and have never had a problem with any returns in the almost 15 years I've been a customer. I would have no problem returning it in the correct box if it was sent back. If you look at my order history you can see I ordered one, and then another because the first one didn't work at all. If this doesn't get rectified I will order from other sources from now on. If you look at my order history you can see that I've spent quite a lot over the years. I have been nothing but a loyal customer for years. Can I send the original box back that shows the correct serial number for the motherboard I sent back since Amazon disposed of it?
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend ********************* and I share an amazon account. I spoke to a representative over a recorded call where it was verbally confirmed this isnt a problem (My account was locked and then reinstated after we first attempted a payment. After being cleared of what we were trying to do via phone call, we added both of our cards on file with Amazon on my account for payment. I redeemed $650 in gift cards ($150 being a Christmas gift, the other $500 was our purchase for which I provided photo proof to Amazon). I used this gift balance along with Novas debit card (which I provided proof of ownership to Amazon in photos and pdf files emailed to them including Billing Statements, Photo IDs, and photos of the physical cards). Amazon then used my $650 balance, locked my account again, cancelled our order, and **** claims they didnt refund her Prime membership she purchased and was unable to use. We have been robbed of $665 and treated very unfairly. Previous to this experience I have stayed at the same address listed in this complaint and on Amazon accounts for several years with no issues. I spoke to 7 representatives via my phone number and all but 1 have claimed they would help me and have reached out to account specialists.

  Business Response

  Date: 04/25/2023

  Hello,
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 25/4/2023 confirming account reinstatement.
  Sincerely,
  Amazon.com