Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,620 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to resolve this issue for almost 3 years now! Back in 2020 I was suddenly, and through no fault of my own as described in their policies did I violate any of their rules for leaving reviews or asking questions pertaining to a product. Its aggravating because I did nothing wrong. I tried to contact them but got nothing but a form letter response because if they actually reviewed my account they would have seen this. It has now been three years and obviously is not resolving with time. I did nothing to deserve being banned. I can supply copies of my emails to them trying to find out what and why this happened and I would really like to be able to review and especially be able to ask a question if needed.
Business Response
Date: 04/12/2023
Hello,

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.

To learn more about this policy, go to "Community Guidelines":
*****************************************************************************

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to this email.

The Amazon Review Moderation team
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 27, 2022. I purchased a 16 TB hard drive from Amazon which came defective.I then applied for the return and received a *** label. The hard drive was returned on November 4, 2022. After several calls, I was issued a refund on November 29, 2022. on March 28 ********************************************************************************************************* $339.19. A couple of days later they charged my ***************** I then made more calls and spoke with someone that said that they would give me the credit back in a few days and was not sure why this was happening. I never received the credit for $339.19. At this point if I dont get any results this week I will then contact **************** and start a dispute.
Business Response
Date: 04/12/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you have been re-charged for the returned item Seagate Skyhawk AI 16TB Video Internal Hard Drive HDD.

I apologies for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it.

I've issued a refund of $339.19 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 30 I made a purchase. Item was damaged in delivery and I never received it. Upon being informed of this, price went up about $100 and they will not offer a replacement. Being that I never received the product and everything has only been through their shipping department I asked for refund to reorder. I now have to wait until May 5 to receive a $290 refund.
Business Response
Date: 04/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not received your item Air Lift ***** LoadLifter **** Air Suspension Kit.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that replacement is not available, Please reorder the item. I've issued a refund of $311.01 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a video to watch and they took the money off my card but I never got a chance to view the money because they said the transaction didnt go through but my bank said it did and they cant seem to put the money back on my card every body keeps giving me a different answer
Business Response
Date: 04/12/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had getting the refund for the order for Creed III.

I've checked and see that the bank has declined the refund. I would request you to please check with the bank and dispute the charges as refund not issued so that they can help you further. Amazon will co-operate when bank contacts us.

If you wish to get a gift card instead, please let me know, I will be happy to issue the same for the amount.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon driver damaged property when delivering packages. Event occurred on Sunday, Feb 5th 2023 at around 2 pm. He entered our property by mistake and since driveway has steep slope ( 25degree ) and is narrow, he caused following damages, when turning around and driving over unpaved landscape area. List of damages: 1. damage to concrete supporting only foot traffic 2. damage to irrigation system 3. damage to Japanese Maple tree. Photos of the damage uploaded with the claim.Claim # AMZ2023212343, filled on Monday, Feb 6th 2023 by phone, at 13:20hrs. Claim was received by ***********According to Amazon case was supposed to be transferred to the third party *********************** and that's where the trail of the case disappears. Multiple phone messages to ********************** left and emails about the progress of the case to no avail. It seems that Amazon uses this route to release themselves from the responsibility of fixing the damage done by their employee. No one ever followed up on the case.Driver was captured on RING camera at neighbors adjacent property, when delivering package to their home. Package Amazon Tracking ID: TBA ************ Neighbors address ********************************************************************************). Video available upon request. My wife *******************************, was also eye witness of the the event. Requesting reimbursement of damage done to the property.
Business Response
Date: 04/16/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the property damage claim.

I apologies for the inconvenience that you have experienced in this case.

********** Management, our dedicated claims administrator, owns the process of reviewing your claim.

You can reach ARC to follow up on the status of your claim, provide updates or new information, or to speak with an adjuster directly using this information:

ARC Phone Number:****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Claim Number: AMZ2023212343

ARC is best equipped to resolve your claim in a timely manner. We appreciate your cooperation and patience throughout their investigation.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/21/2023

Complaint: 19920151

I am rejecting this response because:
*************** from Amazon response is the VERY reason the complaint was filed with BBB.
Third party ARC does not respond to emails or 'email error' is sent back (see attachment). ARC phone number, when called within business hours, goes directly to voicemail. After leaving the message on the voicemail, there is no follow up.
The response is a joke and to be ******** is a copy paste type of a joke.

Sincerely,

*********************************
Business Response
Date: 04/29/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the property damage claim.

I've escalated this issue to this appropriate team and received an update from them stating the claim was closed (not delayed or denied) because no communication appear to have been received from the your perspective within the ARC portal.

As the ARC team was not able to communicate with you and the fact the claim is now closed, the appropriate team has have made an exception and emailed the stakeholders to have the claim reviewed. It's likely that you will be contacted by ARC either via phone, email, or both.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/01/2023

Complaint: 19920151

I am rejecting this response because:
It was NO MY LACK of the response to the ARC communication. It was lack of ARC communication with me. The ARC team has NEVER reached me by phone call, text or email. Then dont make an exception and open my case - just do your job and follow up on the case.
Sincerely,

*********************************
Business Response
Date: 05/22/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the property damage claim.

I apologies for the inconvenience that you have experience in this case.

I've escalated this issue to this appropriate team. As the ARC team was not able to communicate with you and the fact the claim is now closed, the appropriate team has have made an exception and emailed the stakeholders to have the claim reviewed. It's likely that you will be contacted by ARC either via phone, email, or both.

I've included below the contact information for the ARC team:

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Business Response
Date: 06/01/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand your concern regarding the property damage claim.

I apologies for the inconvenience that you have experience in this case.

I've included below the contact information for the ARC team:

ARC Phone Number: ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/17/2023
If the Better Business Bureau Great Northwest + **************** in ***** is UNABLE to handle this case it is understandable and it is OK.
Just admit to it as an adult would, don't hide behind generic answers from Pratap, who has ABSOLUTELY no interest in solving the case. He was instructed to send cases like that to a phone number and email address that no one answers for a reason - to save money on mistakes caused by Amazon workers.
Amazon started hiring unqualified workers, because it's cheaper and the company outgrew their capabilities. Newly hired workers' mistakes are so common and multiple that if Amazon would plan on reimbursing half of them they would go bankrupt.

The upsetting fact is that BBB should make this info public and keep sending warnings to the federal judicial system about existing issues. Not sweep problems under the carpet because it is more convenient to do nothing, or to perform an action that exists only in appearance.

Amazon is running an insurance scam, handled by ****** citizens.
This fact that most scams are handled by citizens of ***** is well known to a person with even limited education. It has been documented and documentaries have been made accessible to the public.

*********************************

Business Response
Date: 06/28/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue regarding the property damage claim.

We have notified ********** team to follow up this issue with you. You can reach out to ARC Team at **********************************.

Thank you for your patience and understanding.

Regards,
Pratap
Business Response
Date: 07/16/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue regarding the property damage claim.

I've escalated this issue to the Shipping and Delivery team and received an update from them stating $300 check was issued and an email was sent to you confirming the same.

The shipping and Delivery team now considers this issue resolved as the check has been issued, and no further action to be taken at this time.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Dec 7, 2022 Order #***-6473062-0563453 Order total $340.37 (1 item The item was returned December 15 it didnt work. I returned item. I was refunded. ***** later they charged me again. Saying they destroyed the returned item and it was incorrect. I sent what I received. They had no proof to show what they destroyed and said they wouldnt return it or refund. So Im without an item to return because they destroyed it.
Business Response
Date: 04/12/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you were re-charged for your item Epson printer from the order 113-6473062-0563453.

A careful review of your account reflects that the correct information has already been provided.

After review, I can confirm the information provided on March 27, 2023 from ****** S is correct. As discussed, we have checked with the return of this item and it reflects that you have returned the wrong item. I am afraid we are able to process a refund only once the right product is returned into return warehouse.

We've disposed of this item and can't return it to you. Per Amazon's return policy, Amazon doesn't store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon.

Im sorry for any disappointment caused and appreciate your understanding. While we won't be able to provide any additional insight on this matter, please know we truly care about your experience with us. For all other questions or concerns you may have for other orders placed, you can reconnect with **************** through the "Contact Us" feature within your Amazon account.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/15/2023

Complaint: 19920031

I am rejecting this response because: this information is false I returned the only printer they sent me. And the fact its my word again theres when I know I did what I was supposed to do. I know they are the bigger company but Im a consumer and its sad that they treat people so poorly. Why would they destroy the item in question. Im just wanting what Im owed. They have my return and my money. Thats stealing from customers and how many people are they doing this too.

Sincerely,

*********************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a micro ** from Amazon within the last month, and I love it. A couple weeks later I also ordered a USB dongle from Amazon.The very first time I plugged the Amazon-purchased dongle in, it got extremely stuck in my new ** (it's still there...just trying to pull it out already damaged the **** The dongle is a $32 item, and the ** about $300 - again, both purchased from Amazon in the last 30 days.Amazon refuses to refund me on even just the dongle without sending them the item...which I CANT, because it's stuck in my **. I have spoken to no less than EIGHT Amazon associates and spent hours trying to get this resolved, to no avail. Despite me providing detailed explanations and order numbers, Amazon's chat associates continually wasted my time by not reading my messages, confusing the issue, and bringing up totally unrelated items.I told them that unless I got some kind of resolution, I was cancelling prime, reporting them to the BBB, and going to both traditional and social media outlets. I guess they didn't think I was serious because the associates simply stopped replying altogether.After all the time I've had to waste on this issue (and considering one Amazon item damaged another and I literally CANT return them separately as Amazon requires) I want a refund or replacement items.I am simply aghast at the ridiculously poor service I received from such a large company. Thankfully, everything Amazon has, ******* does too.
Business Response
Date: 04/12/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you received a defective Microsoft Xbox One Wireless Adapter for Windows (Bulk Packaging).

I apologies for the inconvenience that you have experience in this case. I've forwarded this feedback to the appropriate team for further review on it.

Upon checking I see that this is a returnable item. Return is required for us to issue the refund.

Please return the item for a refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 04/12/2023

Complaint: 19919970

I am rejecting this response because:
wow so even the BBB complaint reps and escalation team at Amazon fail at reading comprehension. A close reading of my prior message (for the NINTH time now I'm reiterating this) explains that THE DONGLE IS STILL STUCK IN MY PC. HOW DO YOU PROPOSE I RETURN IT? Send you my PC as well? Not happening. Even TRYING to remove the dongle damaged the PC's internal structures, and trying to force it out will further damage and likely break the microPC. All of this I have already started over and over AND OVER and yet you folks keep asking me to return the items. READ YOUR CUSTOMERS MESSAGE BEFORE RESPONDING PLEASE. This is beyond ridiculous and I'm not stopping at the BBB. I'm taking this to national media as well.

Sincerely,

***********************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 25 8 x 6 x4 shipping boxes on April 7, 2023 for $16.88 on April 9th I received a box from Amazon with 2 boxes of ***'s cookies in it. NOT WHAT I ORDERED. I called Amazon to speak with a representative who informed me they could not send the right order but could refund me if I return the box with the cookies. The nearest place to send a return to Amazon is in ******* ********* 30 minutes away. It is no worth the hassle to drive all the way there to return an item. When I needed the item I ordered right away to complete shipments I need to make. I would have to drive after work to ******* to return boxes at my cost wait for them to arrive back at Amazon in order to get refunded and place another order. This is not acceptable. I need the product I ordered.
Business Response
Date: 04/12/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you received a wrong item instead of The Packaging Wholesalers 8 x 6 x 4 Inches Shipping Boxes, 25-Count (BS080604),Kraft.

I apologies for the inconvenience that you have experienced in this case.

I've made an one time exception and issued the refund of $18.06 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I've forwarded this feedback to the appropriate team for future improvements.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 24, 2023, around 7:00 p.m. online and using my account as a PRIME customer, in a single payment, I bought 4 different groups of items from AMAZON, namely:1) Four SanDisk 256GB Extreme microSDXC UHS-I Memory Cards with Adapter, Price: $24.99 each x 4 = $99.96 2) ************ EVO Plus memory units with 256 GB Micro SDXC SD adapter price: **$29.54 each x 5 = ** $147.70 3) Three TP-Link Deco X20 WiFi 6 Mesh WiFi units, AX1800 price: **$184.53 4) Nine units Wyze Video Camera Cam v3 ****p HD price: $36.76 each x 9 = $330.84 TOTAL: **$763.03 and I don't remember if they charged me shipping + taxes The indicated delivery address was *****************************************************************. This address belongs to EMI FREIGHT, my forwarder in *****, who is in charge of bringing the items purchased from ******* to ********, where I live. However, minutes after making the payment, AMAZON informed me via email that they had divided my purchase into three different orders, First: Order No. 114-8822843-3176232 (the Four SanDisk drives microSDXC Memory Card); Second: ORDER No. 114-1056585-0504250 (included the ************ EVO Plus memory units with 256 GB Micro SDXC SD adapter and the Three TP-Link Deco X20 WiFi 6 Mesh WiFi, AX1800 units), and THIRD: ***************************** Wyze Nine Drives Cam v3 ****p HD Video Camera When reading the mail sent by AMAZON, notice that only the Order No. 114-8822843-3176232 (the Four SanDisk drives microSDXC Memory Card), was sent to the correct address, and the other two, and therefore most of the items purchased to an incorrect address: ******************************************************************************* The next day via CHAT (which is the only way of communication with AMAZON) I requested the correction of the error from the help department, and the official who attended me (man) told me that the orders had already been dispatched, making it impossible to correct the error but that he would send notes to the transporter to correct it. That the following Tuesday March 28, 9:30 am he would call me to give me a solution.That Tuesday no one called me, so via CHAT I complained again, I received insults from the person who attended me (man) because in his opinion AMAZON was never wrong, and nothing solved me.On Wednesday I called again and a woman answered me, she was very kind, but she did not provide me with any solution either and I decided to present my claim in writing (screenshot attached), as well as the same claim on April 1, 2023, I sent it to emails: ********************************,***********************************,*******************************,*****************************************,*********************************,******************************************************************** So far I have not received any response or solution from AMAZON.As a resident of ********, it is difficult for me to recover incorrectly delivered items, and this is costing me a lot of money. Therefore, I ask you to help me claim AMAZON to replace the items covered by order numbers 114-1056585-0504250 and 114-0738630-1444239, and deliver them to the correct address: *****************************************************************. I also request compensation for material and moral damages caused by this incident. This is the first time I have had such a problem with AMAZON, and I am confident that you will do your best to resolve this matter in a timely and satisfactory manner. Please reply to my email address, ********************** Sincerely, *****************************
Business Response
Date: 04/12/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked all your orders and see that they are already shipped and delivered. Unfortunately we do not have an option to reship the items to the correct address. You may want to ask the person who is staying in the address to return the item using the return labels which you can print via online returns center.

To return the item, go to our Online Returns Center:

**************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Customer Answer
Date: 04/14/2023

Complaint: ********

I am rejecting this response because:

Dear Sirs,
I am writing to bring to your attention a serious error that occurred with my recent purchase on Amazon. I want to emphasize that the mistake was made by Amazon LLC, and it is your responsibility to rectify it.
In my shopping cart, I added four sets of items and provided the correct shipping address as: *****************************************************************. I only indicated this delivery address, and no other. However, Amazon and/or your system divided my purchase into three separate orders (which I did not request), and mistakenly shipped two of them, order numbers 114-8822843-3176232 and 114-1056585-0504250, to an incorrect address: *********************************************************************************. I have not received these items as I do not reside at that address and I have no means to correct this error as I am located in ********.
As a buyer, I have the right to receive the items I purchased at the address I provided, not at an address determined by Amazon or your logistics system. By delivering the items to an incorrect address, Amazon is in breach of the purchase contract. Therefore, it is your responsibility to retrieve the items from the incorrect delivery location and deliver them to the address I originally provided during the purchase.
Furthermore, I demand that Amazon takes full responsibility for the material and moral damages caused by this error, which are affecting me. I expect these damages to be acknowledged and compensated accordingly.
I trust that Amazon will take swift and appropriate action to rectify this error and provide the necessary compensation for the inconvenience and damages caused. I look forward to a prompt resolution to this matter.
Sincerely,
***************************;
Cel/Whatsapp: ****************
Email: ************************

El jue, 13 abr 2023 a la(s) 23:37, Amazon.com (***********************************************) escribi:
Hello,

I'm sorry once again for any inconvenience this has caused. There is no error from our end as we delivered to the address on the order.

As mentioned, we do not have an option to return the item ourselves. There needs to be someone at the address who can drop them off at the place which is decided by the system while requesting for a return label.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

Praveen M
Amazon.com
*****************************

---- Original message: ----

complaint #********

Dear BBBs:
Regarding AMAZON's response, it is not possible to accept it. I reiterate,
I do not live in the ********* do not have contact with the administrator
of the building where the delivery was made to make that return. AMAZON
must do it

****************************** *

Email: ************************

El mi, 12 abr 2023 a la(s) 02:50, Amazon.com (***********************************************) escribi:

> Hello *******,
>
> I'm Praveen from Amazon.com. I'm writing in response to a complaint filed
> on your behalf by the Better Business Bureau BBB - I've provided the BBB
> with a copy of this message.
>
> I'm sorry for the trouble you had with the order.
>
> I've checked all your orders and see that they are already shipped and
> delivered. Unfortunately we do not have an option to reship the items to
> the correct address. You may want to ask the person who is staying in the
> address to return the item using the return labels which you can print via
> online returns center.
>
> To return the item, go to our Online Returns Center:
>
> ********************************************
>
> Please feel free to contact us directly by replying to *********************************************** if
> we can be of further assistance.
>
> We look forward to see you soon.
> ==========================
>
> Information received date: 4/10/2023
>
> ==========================
>
> Case Description:
> On March 24, 2023, around 7:00 p.m. online and using my account as a PRIME
> customer, in a single payment, I bought 4 different groups of items from
> AMAZON, namely: 1) Four SanDisk 256GB Extreme microSDXC UHS-I Memory Cards
> with Adapter, Price: $24.99 each x 4 = $99.96 2) ************ EVO Plus
> memory units with 256 GB Micro SDXC SD adapter price: **$29.54 each x 5 =
> ** $147.70 3) Three TP-Link Deco X20 WiFi 6 Mesh WiFi units, AX1800 price:
> **$184.53 4) Nine units Wyze Video Camera Cam v3 ****p HD price: $36.76
> each x 9 = $330.84 TOTAL: **$763.03 and I don't remember if they charged me
> shipping + taxes The indicated delivery address was ********************************
&************************************. This address belongs to EMI FREIGHT, my
> forwarder in *****, who is in charge of bringing the items purchased from
> ******* to ********, where I live. However, minutes after making the
> payment, AMAZON informed me via email that they had divided my purchase
> into three different orders, First: Order No. 114-8822843-3176232 (the Four
> SanDisk drives microSDXC Memory Card); Second: ORDER No.
> 114-1056585-0504250 (included the ************ EVO Plus memory units with
> 256 GB Micro SDXC SD adapter and the Three TP-Link Deco X20 WiFi 6 Mesh
> WiFi, AX1800 units), and THIRD: ***************************** Wyze Nine
> Drives Cam v3 ****p HD Video Camera When reading the mail sent by AMAZON,
> notice that only the Order No. 114-8822843-3176232 (the Four SanDisk drives
> microSDXC Memory Card), was sent to the correct address, and the other two,
> and therefore most of the items purchased to an incorrect address: *******
> ****** APT *************************************************** The next day via
> CHAT (which is the only way of communication with AMAZON) I requested the
> correction of the error from the help department, and the official who
> attended me (man) told me that the orders had already been dispatched,
> making it impossible to correct the error but that he would send notes to
> the transporter to correct it. That the following Tuesday March 28, 9:30 am
> he would call me to give me a solution. That Tuesday no one called me, so
> via CHAT I complained again, I received insults from the person who
> attended me (man) because in his opinion AMAZON was never wrong, and
> nothing solved me. On Wednesday I called again and a woman answered me, she
> was very kind, but she did not provide me with any solution either and I
> decided to present my claim in writing (screenshot attached), as well as
> the same claim on April 1, 2023, I sent it to emails: ********************************,
> ************************************ ******************************** *****************************************,
> cs-******************************* ******************************************************************** So far I
> have not received any response or solution from AMAZON. As a resident of
> ********, it is difficult for me to recover incorrectly delivered items,
> and this is costing me a lot of money. Therefore, I ask you to help me
> claim AMAZON to replace the items covered by order numbers
> 114-1056585-0504250 and 114-0738630-1444239, and deliver them to the
> correct address: *****************************************************************. I also
> request compensation for material and moral damages caused by this
> incident. This is the first time I have had such a problem with AMAZON, and
> I am confident that you will do your best to resolve this matter in a
> timely and satisfactory manner. Please reply to my email address,
> ********************** Sincerely, *****************************
>
> Desired Resolution: Replacement
> ====================================================
>
> Regards,
>
> Praveen M
> Amazon.com
> ***********************************

Sincerely,

*****************************
Customer Answer
Date: 04/14/2023
Dear Amazon LLC,

I am writing to express my disappointment and frustration with the recent delivery of my order. It is absurd that Amazon has the right to deliver orders to any address they choose, regardless of the address instructed by the customer. This is a clear breach of the purchase and sale contract between us.

As a customer, I expect my orders to be delivered to the address I have provided during the checkout process. However, part of the items I purchased were delivered to an unauthorized address without my instruction or authorization. This is a result of logistical and system errors on Amazon's part, which I should not be held responsible for.

I demand that Amazon rectify this situation by picking up the items from the wrong address and delivering them to the address I originally instructed. Furthermore, I expect Amazon to compensate me for the material and moral damages I have suffered as a result of this mistake.

Alternatively, if Amazon is unable to deliver the items to the correct address, I request a reimbursement for the items not delivered along with compensation for the material and moral damages incurred.

I trust that Amazon will take swift and appropriate action to resolve this matter in a satisfactory manner. I look forward to a prompt response.

Sincerely,

***************************;
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought mattress mattress didn't expand properly amazon wants me to return but don't have any way to repackage and amazon won't replace item
Business Response
Date: 04/12/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the defective Expanded Mattress.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that a refund of $21.10 and $123.20 has been issued on Thursday, April 6, 2023 and Monday, April 10, 2023 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within **** business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

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