Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,626 total complaints in the last 3 years.
22,048 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a capture card on 3/26. I received it on 3/27. I returned the item and got confirmation from Amazon they received it on 3/31/23. *** asked about the refund and they said it would be 3-5 days **** Its already past that timeframe, and when I called back, they back pedaling on where the item is. Ive gotten all my refunds with in days of return.
Customer Answer
Date: 04/10/2023
This is against amazon for an item I purchased on 3/24/23. It was delivered on 3/27/23. It was returned and they received it on 3/31. Ive spoke to about 5 plus people since 3/31. They have either told me the item was received, and Ill receive my refund in 3-( days, and some didnt see it received back yet. You can see in my last talk with them, they said it was being refunded. If you look at the picture Ive attached, its still showing delivered to my house, and the refund not eve started
Business Response
Date: 04/12/2023
Hello ****************,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the pending refund for a return.

We could not locate any order ID in your complaint, we request you to write us back with the order ID and product name for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/13/2023

Complaint: 19907911

I am rejecting this response because:I emailed him the ** number for the missing return order yesterday!

Sincerely,

***************************
Business Response
Date: 04/16/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the pending refund for a return.

As informed earlier We could not locate any order ID in your complaint, we request you to write us back with the order ID and product name for further assistance.

We hope to see you soon.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 3 2023 I ordered 2 items totalling $69.98, 1 item was $30.98 and was delivered next day April 4 2023 as promised. The other item in the amount $36.79 and was supposed to be delivered on April 4 2023 and as of today April 7 2023 I still haven't received it. I have called Amazon customer service multiple time requesting to cancel because it's been several days and still haven't received my item. Amazon states they can not give me a refund because the order is preparing for shipping, they have told me that every single day i have called. The last 4 of the order number is ****. I just want my money refunded
Business Response
Date: 04/11/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a refund of $39.00 was issued to your gift card balance. I see that you have already used the gift card balance on other orders. You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 7, 2023 To: Better Business Bureau Greetings!This is *********************, owner of the Amazon Seller Account, Platinumship LLC. I am writing to your good office to file a complaint against Amazon. For context, my seller account was deactivated due to an alleged violation of Amazons Drop Shipping Policy and the Seller Code of Conduct, however, we strongly believe that the deactivation must have been an error because when my seller account got deactivated, we were not engaging in a drop shipping business model. I have sent proof of compliance to Amazon to show that the products we ************* in our Amazon store are all sent to our warehouse where they are repackaged and relabeled prior to shipping the items to the customers. I have been very compliant with Amazons policies and have been keeping in touch with Amazon regularly about my appeal and the status of my account. I have presented them with a Plan of Action that would further guarantee that we will not violate their policies moving forward, along with the necessary documents and evidence that we were not drop shipping. However, they take no notice of this and continue to reject my appeals. On top of that, they have not disbursed my funds on time and are withholding a total amount of four thousand, four hundred and forty-six dollars, and eighty cents ($4,446.80) in my account.Thus, I am filing this complaint to ask for your assistance in resolving this matter and negotiating with Amazon so I can operate my business once again and have my funds back which I would need so I can implement the new store operating procedures we have in our Plan of Action. I am truly grateful for your time and I am looking forward to hearing a positive response from you.*********,*********************** ****** ************ **************************
Business Response
Date: 04/11/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on April 11, 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered one product, a loveseat, from Amazon now twice, and both times it was so damaged in shipping it was undeliverable (Amazon's words). The first time because of the undo amount of time it would have taken me to get a refund I chose to take the refund in the form of a gift card as to reorder the loveseat. This time, after waiting over a month for the loveseat, I chose not to take a gift card this time an instead take the refund. I received an email today telling me the refund had been processed and I'd see it back on my debit card in three to five business days (see supporting documents). About five hours later I was sent another email stating the money was put on a gift card (see supporting documents).
Business Response
Date: 04/11/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order refunds.

I see that Order ID: ******************* was initially refunded to the gift card and later changed to credit card. You should see the refund in 5 business days from Monday, April 10, 2023.

Order ID: ******************* was refunded to Gift Card balance as it was paid with the same.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is an ongoing problem with not receiving any communications from Amazon after repeated emails. I pay full price for Prime membership and have ongoing issues leaving product reviews. I first encountered this problem a few years ago when a message popped up that due to "unusual reviewing activity on this account" the "account will no longer be able to contribute reviews and other content on Amazon." I was perplexed by this message because I rarely submit product reviews even for mediocre products. Years ago I submitted a review on a soap product and that was the last time- nothing outrageous or anything that would be flagged as "suspicious activity". I also recall years ago a suspicious transaction made on an Amazon account and an Amazon rep took care of it and I think was advised to use another email or change passwords. I'm not sure if this was linked to the "suspicious activity". I sent Amazon 3 emails regarding this, to a "community" email address as outlined in their instructions- the last being on 4-2-2023. Again, no response. This is ridiculous. If I am paying membership to Amazon, this company should have least have the courtesy to respond to an inquiry involving "suspicious activity" made on a customer's account. The first emails were in 2021, I gave up and now 2 years later the same thing? This is poor customer service.
Business Response
Date: 04/11/2023
Hello ****,
Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Customer Answer
Date: 04/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased London Fog toddler boots on January 24,2023. The boots were received, tried on, and placed back in the box. The boots did not fit. The boots were returned to *** in ******, **** on February 10, 2023. I received an email on 2/22/23 stating the boots were received used and they were discarding my item and I could return the correct item. I responded stating I returned the boots in which they were received and I would be contacting Amazon regarding the situation. I received a reply to disregard the previous email and my account was still in good standing. I received an email on March 17, ************************************************ my card would be recharged. On April 1, 2021 my card was charged $48.21. I have spent hours on the phone, email, and chat trying to get my money back. I have got no where and have had to talk to the rudest customer service representatives. I cant get my time back but I will not let a company steal money from me.
Business Response
Date: 04/10/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the item and you had to return.

Our returns team has processed the return and found that there were old boots full of dirt covered and not the one which we sent. They have discarded the item as per their policy. Refund for the charge can be issued only when the correct shoes are returned.

I'm sorry once again for the inconvenience this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/11/2023

Complaint: 19907278

I am rejecting this response because:The boots were returned in the same way they were received. I have called customer service several times along with several emails that stated the boots were returned in the same way they were received. There are also SEVERAL reviews under the purchased item that other customers also purchased and received dirty boots. I am requesting a full refund as I returned the boots in they way they were received.

Sincerely,

***************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I thought it would be simple. I placed a repeat order on Amazon.com for ********** Stopper Repellent - ***************** All Natural Food Grade Ingredients; Repels Dogs and Cats; Ready to Use, 15 oz. Spray Can" (order number 112-1366259-1807403). I received messages "this order is running late". Not a problem, not an urgent need. A package was finally delivered that was not the spray, but granules, which are not useful for my purposes (keeping dogs off furniture which has proven effective in our house). The containers of granules were broken and spilled within the shipping box. I attempted to request a return and eventually notified that it was not available for refund or return. I tried every avenue to resolve the issue, but the website returned me to the ultimate upshot of no way to resolve. I reviewed the product page and took a screen shot that clearly states the item was available for return. I have not been able to contact the seller, ****** Wildlife. The only cause I can determine is that both versions of the product are listed as ********** Stopper Repellant" with no further delineation. I would like to have the spray. I cannot use the granules. I have yet to find a resolution path on Amazon's website.
Business Response
Date: 04/11/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the item that was not as per your expectations.

Since the item is non-returnable, I've issued a full refund of $36.56 which will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB.org Team, I decided to contact you since *** exhausted all attempts to solve my issue on the account level. The issue is, Amazon deactivated my selling account since they found it related to another sellers account which violated Amazon policies. I submitted three Plans of action where I explained how this relation could happen and why my Amazon account is a separate business and I never owned another account. Also, along with the last appeal I provided a document (a bank statement) showing that the mean of connection between accounts was changed and now my account is no longer connected with another one. However, Amazon consists that accounts are still connected. I double-checked all other means of connection and couldnt find anything else. I lost hope to prove to Amazon that my business is separate and that I never created another account. They dont take into consideration my explanations. Please, escalate my issue to a higher level. I attach my last Plan of action with the document.
Business Response
Date: 04/11/2023
Hello *********************,

You have been found to be related to an account beginning with Annvchi Shop.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (******************************************************).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (*********************************************************************************************************************************)
-- Addressing Multiple Account Policy Violations (*********************************************************************************************************************************)

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 04/12/2023

Complaint: 19916123

I am rejecting this response because: I already submitted evidences that my account is no longer connected with another account, but SP Team ignored them. I can't identify any other means of connections. I've checked my account multiple times.

Sincerely,

*********************
Business Response
Date: 04/14/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on April 14, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/19/2023

Complaint: 19916123

I am rejecting this response because: I provided all possible things I could. Im sure that now my account is not connected with another sellers account

Sincerely,

*********************
Business Response
Date: 04/20/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/20/23.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Dear ****** Team. Before contacting you here, I submitted complaint ID *********** via Seller Central report abuse tool, but no action was taken. I am escalating the complaint against seller id: ************** asins B0BD77SGHV and B0BLYYNN2X. This Chinese Seller continuously manipulates (hacking) the Amazon system by launching "Best Deals" every week. Which is not available for other sellers. Their malicious services are available on the black market to get "Best Deal" every week by adding different asins in Seller Central to hack the Amazon deals system and maliciously get unlimited deals. Please investigate seller id: ****************, who hacks the system and bypasses Amazon rules by launching deals on their asins. They violate the code of conduct, and this is unfair competition. We believe that due to their abusive history on Amazon these sellers must be suspended. Kind regards ******************
Business Response
Date: 04/13/2023
Hello,

We have reviewed the reported sellers account.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,I am writing to you regarding a review left by a consumer "echodawn" on my product B0BTG2R9JC, which contains defamation and untrue information about the product. The review link: ***************************************************************** 1) The consumer claims that the product does not work for appetite control, but there are no statements on the product page claiming that our product controls appetite. This accusation misleads our ************ The consumer criticizes the price of the product. This is product depreciation. Discussing the price is directly prohibited by Amazon policies. Our product has a fair price, and comparing it with a grocery category product is unfair.3) The statement "I don't believe it has any of the ingredients listed, and there is no benefit to ingesting this product" is also false information about the composition. Our product has a detailed description, and we attach a live photo of the product showing its complete composition. It seems that the consumer has not even tried our product but wrote their review. As a result, their purchasing experience cannot be objective. According to Amazon policies, a buyer should base their review on their personal experience with the product.4) Most importantly, at the end of their comment, the buyer calls our gummies a scam, which completely destroys trust in our product and brand. This is defamation. We do not conceal any facts about our product, and the buyer baselessly defamed our product. This is not only prohibited by Amazon policies, but also by US defamation laws.We ask the BBB team to help us remove this unfair review of our product.Sincerely,nutriyum Store.
Business Response
Date: 04/22/2023
Hello from Amazon.com,

I understand the Selling Partner is requesting removal of the review left by the name "echodawn" on the **** B0BTG2R9JC.

I have forwarded the request to the Communities team who will respond to the Selling Partner directly.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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