Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,447 total complaints in the last 3 years.
21,638 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have been having several issues with Amazon regarding returned item and item that never got delivered because they sent it back to the Amazon warehouse. Have spoken with several agents from Amazon as well as supposley supervisors which seem to know nothing about the issue. I have been told that I have to wait a month I order to receive the refund so that I can repurchase the item that I need. What they are doing is not right and due to this my health is being affected. I have tried calling them multiple times with no help from them, all they can say is just wait. The item that I returned now says that I never returned it which is a lie from them because I have the tracking number from ****
Business Response
Date: 04/13/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items Bloom Nutrition Super Greens Powder Smoothie Mix, 15 Stick Packs - Probiotics for Digestive Health and Bloom Nutrition Super Greens Powder Smoothie Mix, 15 Stick Packs - Probiotics for Digestive Health & Bloating Relief for Women, Digestive Enzymes with

Upon checking I see that a return label was never requested for the item Bloom Nutrition Super Greens Powder Smoothie Mix, 15 Stick Packs and the item Oakley Women's OO4054 Caveat Aviator Sunglasses, Polished Gold/Dark Brown ********* 60 mm has not yet been received at our return center. Hence we are unable to processed a refund for this.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st order Order # ***-4969242-3159400, March 24th ordered 2 Backing Plates (****** ******* and ******* as well as spindle nut wrench) I received ********* and the spindle nut wrench. I returned the ******* that I did not need that was supposed to be *******. Then ordered a replacement since replacement was NOT Offered for the one they sent me that was incorrect on their part.Order # ***-4655644-9971469 on April 2, 2023 which I also ordered ****** ******* and was sent ******* , I also spent an additional amount on this one since the original one was less.I am currently waiting on Order # ***-0185124-0769007 to see if they finally send the correct ****** ******* and not the ******* which I do not need. If I receive the wrong one AGAIN. I am not going to use AMAZON and will be sure to spread the word about their outsourced incompetent workers that are not doing Amazon any good. They are challenged.
Business Response
Date: 04/12/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have received incorrect items from the orders and want to get the correct item from the re-order. I'm sorry for the inconvenience caused with this.

I see that you have returned the item(s) from the orders #***-4969242-3159400 and ***-4655644-9971469 for a refund.

With regards to the order #***-0185124-0769007, I see that the estimated delivery date on the order is Friday, April 14, 2023.

I request you to kindly let us know if you receive incorrect item again so that we escalate the item details of the listing internally to investigate.

You can return most items sold and fulfilled by Amazon.com in new condition with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label: **************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from this company and didn't receive my order. I did as asked checked all the placed and with the ***** But it was not there. They refuse to refund or resend the times. At this point I would like a refund
Business Response
Date: 04/12/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-7438965-8509860.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a tech question about my Kindle and I used their text chat available on the site as I cannot understand the very heavy accents of their outsourced phone customer service and there is no customer service in the US as ********************** hates their US customers. Aside from none of the reps understanding written English and constantly asking what help I needed, even with providing the reason multiple times, I was threatened multiple times. I was pushed and intimidated to provide my phone number. Amazon's outsourced customer service is in ***** - which is the fraud and only scam capital of the world so I don't feel it is safe to provide it to them as they should have it on their screens, if they are actually Amazon & not have to ask for it. First threat was that they would delete my account. I asked why and they didn't reply.. They then said they would come to my home.... and the chat switched me to a new "rep/thug" who went on to say something ************ and concerning - "Voices can be unheard" - which sounds very threatening in the context of a customer service chat. ********************** supervisors confirmed that I was threatened yet didn't do anything to help nor provide me with a guarantee of safety. I am not scared for my life. Amazon has retaliated me in the past & seems to be a company that like to punish their customers when we submit a complaint. Last year I had TWO Amazon drivers walk into my home and criminally trespass into my home putting my family and myself in danger. I alerted them of it and they locked my account for 2 months - bricking the dozen+ Amazon devices I have and now they have taken it to a new level where my life was threatened. I have submitted the screenshots to the ** of ************ and am looking to get security to protect my life. I should not be afraid just because Amazon cannot handle complaints about their service and criminal behaviour. This will end up being very costly for Amazon. No company should ever threaten customers.
Business Response
Date: 04/18/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the terrible experience you had with the customer service.

While we do understand your issue with the kindle and understand a different agent was connected when your previous chat disconnected. I see that our agent asked if you wish to close your account. You have earlier asked to disconnect the kindle from the account to use it for your own files.

Regarding the Kindle issue, as the warranty was up, we were unable to offer you either a refund or a replacement.

We once again apologize for any misunderstanding. I hope you would give us another chance to serve you better in future.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't know if you can help or not but I had a problem with amazon. I was buying pc parts for the pc I am building and I was buying a ton of gift cards to pay for it all. Everything was going fine until I realized I ordered the wrong part on one of the orders so I cancelled that order and ordered the correct part. Then the next day I saw an email from amazon that said we have cancelled your order because of suspicious activity. So I thought maybe it was a mistake and I reordered the parts. Then my account was locked. They said they locked my account because of suspicious activity and they asked for proof that the gift cards were mine and that I was me. So I sent them a picture of the receipts, my driver's license, and my bank statement to show that I bought the cards. Then they closed my account without giving me a reason why. I called to ask why and nobody could give me an answer. So I didn't get my orders and I had $400 left on my amazon account that is now closed. Since I already ordered the parts from somewhere else I would like to get my $400 if possible.
Business Response
Date: 04/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
***
Amazon.com
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a tv stand with fire place through a third party seller. The original issue was that the fireplace was sent and the tv stand was left behind in **********. After a week of talking to customer service reps, the located the product and sent it through ****** The product was received almost a month after purchase damaged. When I called Amazon about the issue they were unable to offer a refund and stated the third party had to provide a refund. These people have been so unhelpful and didnt want to provide an original refund of the shipping cost. Im sure its going to be pulling teeth to get a refund for this product. Im extremely disappointed in Amazons response to this issue. The lack of empathy was appalling. After I googled the number to the legal department he finally showed some type of urgency.
Business Response
Date: 04/11/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the order. I've reviewed the sellers recent communication and I see that that the seller has offered to reissue the damaged parts.

If you still want to return the item you can request a return mailing label from the seller to return the item for a refund.

In case the seller is unable to resolve the issue at all, then you can file a to z guarantee claim. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.

You can find information about how to submit a request on our Help pages:

***************************************************

If you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:

**********************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an engagement ring from Amazon on March 6th and it's supposed to be delivered to ******* by March the 31st of this year the rain cost $97 and some change the ring has still not been received by my fiance in ******* I called customer service numerous times and they keep giving me the runaround talking about my account is on hold due to some fraudulent activity which I do not know what that means all my filled out numerals form with customer service to go to some kind of account specialist which does not help this is truly a scam company and I would like some resolve by refunding my money that I bought my ring I've upload a screenshot of the account which the $97 was taken out and I still haven't got any kind of resolved can you help.
Business Response
Date: 04/12/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM TRYING TO RESOLVE A BILLING ISSUE FOR I DO NOT RECOGNIZE A CHARGE FROM THE AMAZON SITE THAT WAS BILLED TO AFFIRM. AFFIRM STATES THE ISSUE IS OWNED BY AMAZON AND WHEN I CONTACTED AMAZON 2X BOTH CSR'S WERE VERY UNCOOPERATIVE IN RESOLVING THE ISSUE. THE LAST CSR TOLD ME TO GO RIGHT AHEAD AND FILE THIS COMPLAINT RATHER THAN WORK WITH ME! I HAVE COPIED AND PASTED AFFIRMS REPLY BACK TO ME WHEN I QUESTIONED THE CHARGE THIS IS ALL THE INFORMATION THAT AFFIRMS STATES THAT AMAZON NEEDS YET AMAZON CSR'S CONTINUE TO ASK FOR AN ORDER NUMBER WHICH I EXPLAIN I DO NOT HAVE NOR WAS IT PROVIDED BY AFFIRM. I THANK YOU IN ADVANCE. BELOW IS AFFIRMS RESPONSE ADDRESSING MY CONCERN. I reviewed your account and see that you have a loan with Amazon (Loan ID: ********** that was successfully processed on 01/09/2023 for the amount of $573.18. Since the merchant charged Affirm for your order, it is important to note that all returns, refunds, and cancellations are subject to their policies and these are the guidelines we will need to follow as we work through a resolution with you. If you have not yet contacted the merchant for a refund, please do so now. Refunds are issued by the merchant so this is the first and fastest course of action. If they have already issued the refund, find out their refund processing time frame and add 3-5 business days to that. This is how long it should take before you see the refund applied to your loan
Business Response
Date: 05/19/2023
Hello ***********************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I checked your transactions and couldn't find any charges for $573.18. We'll need to continue this investigation over the phone. Before you contact **, please check with authorized users of your credit card.

If you've checked with others, call customer service with the following information:

- Last 4 digits of your credit card

- Date of charge

- Amount of charge

- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact ** by phone here:

**********************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 19917495

I am rejecting this response because: I have already attempted this process several times before and it is ineffective on your end.

Sincerely,

***********************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 15 2023 302$
Business Response
Date: 04/11/2023
Hello,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your message on this complaint.

Most questions are answered in Your Account (*******************************************) or in our Help pages (***********************************).

We look forward to hearing from you.
Customer Answer
Date: 04/14/2023

Complaint: 19917460

I am rejecting this response because:Ive had to wait almost 20 business days to receive my refund that was returned over a month ago and I am still waiting on almost $308 and now amazon is trying to steal my money by keeping my item that I purchased and still hasnt given me my money back even after I returned it

Sincerely,

*********************
Business Response
Date: 04/18/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint details and I can confirm refund of $307.84 processed to your original payment method on Monday, April 17, 2023.

You will see the refund posted to your account within 3-5 business days.

Hope this information helps. We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
eplying to case num:CASE *********** The above case was received from amazon selling support team on 17 March.I have also lodged an appeal through the performance tab in my seller central and also sent you appeal here as well. The appeal on seller central was kept rejecting by the reason that; provide a proof that you do not have own another account. while here i am calming that i have an account but i have no access to that.Please find the appeal and as you have fully understood my concern so kindly highlight it and forward it to the respective department.Please find the appeal in attachment.
Business Response
Date: 04/12/2023
Greetings from Amazon Services,

I understand that the seller contacted us regarding their inability to access their old Seller Account due to deleted Buyer Account attached to Email: ****************************.

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID: *********** for more information.

Thank you for raising this to us,

Amazon.com
Customer Answer
Date: 04/25/2023
Dear Amazon, I have created an account and after video verification, it went suspended due to linking my *****************LLC with Awan-Enterprises+LLC. I am writing for your assistance in accessing my Amazon seller central account. Unfortunately, My Manager has closed my Amazon buyer account on October 19, 2022 at 10:54 PM, which has led to me losing access to my seller central account as well. AFter that i have created a new seller central by this though may be i will get access to the seller central; My new seller central is on: *************************** I have changed the email for new seller central from **************************** to ************************** recently. Before that the new seller central was also on the email on which the old seller central was! As a result, I am currently unable to access my old buyer account and consequently, I cannot access my seller central account. This has caused a great deal of inconvenience and frustration as I rely on my Amazon seller central account to manage my business and connect with customers. I have contacted with Amazon buyer and also account changing department over the call as well as chat as well, and they asked me that we are unable to provide you access to the old account. Selling Executive Team responded: I have received a response on 12 April 2023; from Amazon Selling Partner Support. ************** Responded me below; Case ID: *********** The team has replied that: We've proceeded to terminate the old account with token ID **************. Find the attachment for detail
Desired Outcome:
Remove suspension as The team has replied that: We've proceeded to terminate the old account with token ID **************.; We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID: *********** for more information.; Respond to last companit with BBB: Complaint ID: ********
Business Response
Date: 05/08/2023
Hello,

We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on May 8, 2023.

Thanks,

Amazon.com Seller
Performance
Customer Answer
Date: 05/08/2023
I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 05/10/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/10/2023.
Thanks,
Amazon.com
Seller Performance

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