Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,581 total complaints in the last 3 years.
21,849 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased London Fog toddler boots on January 24,2023. The boots were received, tried on, and placed back in the box. The boots did not fit. The boots were returned to *** in ******, **** on February 10, 2023. I received an email on 2/22/23 stating the boots were received used and they were discarding my item and I could return the correct item. I responded stating I returned the boots in which they were received and I would be contacting Amazon regarding the situation. I received a reply to disregard the previous email and my account was still in good standing. I received an email on March 17, ************************************************ my card would be recharged. On April 1, 2021 my card was charged $48.21. I have spent hours on the phone, email, and chat trying to get my money back. I have got no where and have had to talk to the rudest customer service representatives. I cant get my time back but I will not let a company steal money from me.
Business Response
Date: 04/10/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the item and you had to return.

Our returns team has processed the return and found that there were old boots full of dirt covered and not the one which we sent. They have discarded the item as per their policy. Refund for the charge can be issued only when the correct shoes are returned.

I'm sorry once again for the inconvenience this has caused.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/11/2023

Complaint: 19907278

I am rejecting this response because:The boots were returned in the same way they were received. I have called customer service several times along with several emails that stated the boots were returned in the same way they were received. There are also SEVERAL reviews under the purchased item that other customers also purchased and received dirty boots. I am requesting a full refund as I returned the boots in they way they were received.

Sincerely,

***************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I thought it would be simple. I placed a repeat order on Amazon.com for ********** Stopper Repellent - ***************** All Natural Food Grade Ingredients; Repels Dogs and Cats; Ready to Use, 15 oz. Spray Can" (order number 112-1366259-1807403). I received messages "this order is running late". Not a problem, not an urgent need. A package was finally delivered that was not the spray, but granules, which are not useful for my purposes (keeping dogs off furniture which has proven effective in our house). The containers of granules were broken and spilled within the shipping box. I attempted to request a return and eventually notified that it was not available for refund or return. I tried every avenue to resolve the issue, but the website returned me to the ultimate upshot of no way to resolve. I reviewed the product page and took a screen shot that clearly states the item was available for return. I have not been able to contact the seller, ****** Wildlife. The only cause I can determine is that both versions of the product are listed as ********** Stopper Repellant" with no further delineation. I would like to have the spray. I cannot use the granules. I have yet to find a resolution path on Amazon's website.
Business Response
Date: 04/11/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the item that was not as per your expectations.

Since the item is non-returnable, I've issued a full refund of $36.56 which will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB.org Team, I decided to contact you since *** exhausted all attempts to solve my issue on the account level. The issue is, Amazon deactivated my selling account since they found it related to another sellers account which violated Amazon policies. I submitted three Plans of action where I explained how this relation could happen and why my Amazon account is a separate business and I never owned another account. Also, along with the last appeal I provided a document (a bank statement) showing that the mean of connection between accounts was changed and now my account is no longer connected with another one. However, Amazon consists that accounts are still connected. I double-checked all other means of connection and couldnt find anything else. I lost hope to prove to Amazon that my business is separate and that I never created another account. They dont take into consideration my explanations. Please, escalate my issue to a higher level. I attach my last Plan of action with the document.
Business Response
Date: 04/11/2023
Hello *********************,

You have been found to be related to an account beginning with Annvchi Shop.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (***************************************************************************) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (******************************************************).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (*********************************************************************************************************************************)
-- Addressing Multiple Account Policy Violations (*********************************************************************************************************************************)

You can view your account performance (***************************************************************************) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: ****************************************************************************
-- Download the Android app: ********************************************************************************************************

Thank you,

Amazon.com
Customer Answer
Date: 04/12/2023

Complaint: 19916123

I am rejecting this response because: I already submitted evidences that my account is no longer connected with another account, but SP Team ignored them. I can't identify any other means of connections. I've checked my account multiple times.

Sincerely,

*********************
Business Response
Date: 04/14/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on April 14, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/19/2023

Complaint: 19916123

I am rejecting this response because: I provided all possible things I could. Im sure that now my account is not connected with another sellers account

Sincerely,

*********************
Business Response
Date: 04/20/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/20/23.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Dear ****** Team. Before contacting you here, I submitted complaint ID *********** via Seller Central report abuse tool, but no action was taken. I am escalating the complaint against seller id: ************** asins B0BD77SGHV and B0BLYYNN2X. This Chinese Seller continuously manipulates (hacking) the Amazon system by launching "Best Deals" every week. Which is not available for other sellers. Their malicious services are available on the black market to get "Best Deal" every week by adding different asins in Seller Central to hack the Amazon deals system and maliciously get unlimited deals. Please investigate seller id: ****************, who hacks the system and bypasses Amazon rules by launching deals on their asins. They violate the code of conduct, and this is unfair competition. We believe that due to their abusive history on Amazon these sellers must be suspended. Kind regards ******************
Business Response
Date: 04/13/2023
Hello,

We have reviewed the reported sellers account.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,I am writing to you regarding a review left by a consumer "echodawn" on my product B0BTG2R9JC, which contains defamation and untrue information about the product. The review link: ***************************************************************** 1) The consumer claims that the product does not work for appetite control, but there are no statements on the product page claiming that our product controls appetite. This accusation misleads our ************ The consumer criticizes the price of the product. This is product depreciation. Discussing the price is directly prohibited by Amazon policies. Our product has a fair price, and comparing it with a grocery category product is unfair.3) The statement "I don't believe it has any of the ingredients listed, and there is no benefit to ingesting this product" is also false information about the composition. Our product has a detailed description, and we attach a live photo of the product showing its complete composition. It seems that the consumer has not even tried our product but wrote their review. As a result, their purchasing experience cannot be objective. According to Amazon policies, a buyer should base their review on their personal experience with the product.4) Most importantly, at the end of their comment, the buyer calls our gummies a scam, which completely destroys trust in our product and brand. This is defamation. We do not conceal any facts about our product, and the buyer baselessly defamed our product. This is not only prohibited by Amazon policies, but also by US defamation laws.We ask the BBB team to help us remove this unfair review of our product.Sincerely,nutriyum Store.
Business Response
Date: 04/22/2023
Hello from Amazon.com,

I understand the Selling Partner is requesting removal of the review left by the name "echodawn" on the **** B0BTG2R9JC.

I have forwarded the request to the Communities team who will respond to the Selling Partner directly.
Initial Complaint
Date:04/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an unresolved dispute with Amazon because they have failed to satisfactorily resolve my complaint. Amazon has become the face of INFERIOR SERVICE and I will have none of it. This dispute is regarding Order # ***-4570696-1730648. I enrolled in a one week trial offer for Prime for $1.99, and, placed an order. On 4/5/23 and 4/6/23, respectively, *** failed to make a delivery attempt, as required. According to *** records, two items were delivered, but the precise location is UNKNOWN. It has become increasingly clear that *** is refusing to deliver my packages because they do not want to climb the stairs to the third floor. *** drivers are doing a great disservice to the public when they refuse to do their job.As of today, I am not in possession of both orders. I notified Amazon about the problem and I am OFFENDED by the lack of courteous professionalism that was displayed in an email response by one of their INCOMPETENT customer service representatives. He failed to provide helpful help. No action was taken by the *** to investigate the missing packages and *** refusal to deliver my packages to my RESIDENCE. I have canceled the Prime trial offer for $1.99 and will not be extending the membership due to the negative experience. The focus should be on the customer. I am not impressed with *********************** and *** highly nauseating marketplace conduct.. I deserve better. Continued poor treatment of customers is the reason why businesses fail. I am troubled that Amazon and *** are not considering the impact of poor service on their loyal customers. It is this poor service that has prompted my decision to resume shopping at brick and mortar stores. Thank you.
Business Response
Date: 04/12/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the delivery on your Order ID: *******************, and have reviewed the matter in detail. We regret any misunderstanding on this issue.

The response you received was correct, we are not be able to issue any refunds/replacements at this time on the packages or refund the Prime at this time.

The tracking on the packages shows they were delivered directly to the addressee on the packages, ********* and there were no reported issues with the deliveries. We advise you to contact *** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems. We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

As the benefits of Prime were used, we will not be able to issue a refund here as well.

We appreciate your feedback and have forwarded it to the correct team internally. Customer satisfaction is our top priority and we partnering with our carriers and delivery partners to provide a good level of service in the area.

We thank you for your patience and understanding.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought a pool that initially arrived with damages on the box, I have received a discount on the item (instead of returning it) I was satisfied with that. We did not like the pool so we decided to return it. We have requested a return on March 15 ish - I am not 100% sure of the date , but since the request, I had 3 return attempts scheduled through Amazon- each time I had to request day off work to be able to sit in the house and wait for them to pick up this item as I dont trust to leave the item at the gate. With each phone or chat with Amazon, I get the same resolution, do not worry we can schedule another pick up as if I have nothing else to do other than wait at home for Amazon to pick up the item. I was told that the only thing that they can do is keep scheduling another pick up until the pick up will be successful (on my time and money) I was told that I cant take the item to *** because its out of the box and it will require multiple boxes - although 2 days prior, another representative told me that it would be an option but I should wait to see if they will pick up my item via this company. I spoke with one manager who was also unable to do much other than offer a gift card for the inconvenience and another scheduled date for pick up. Of course, nobody showed up. I am now waiting for my pick up AGAIN and hoping for the best, I regret being a prime customer for sooo many years with such terrible customer service experience this time around. I know that I will put my money elsewhere in the future.. and perhaps stick with ordering smaller items online. Cancelling my prime membership as well.
Business Response
Date: 04/10/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/10/2023

Complaint: 19915873

I am rejecting this response because my complaint was incomplete. Please find attached the order number - 113-5076999-2989845.

Sincerely,

Mihaela Born
Business Response
Date: 04/15/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the pool that arrived with damages on the box and also about the failed pickup attempts.

We escalated this issue to the dedicated team who handle these issues. The team is working towards resolving this as immediate as possible.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Business Response
Date: 04/26/2023
pick up performed and order successfully refunded
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 24th, I purchased 2 , $250.00 gift cards , totaling $500. I work nights so I get home early am. I saw when I got up around 11 am on March 25th, I had a message saying my gift cards were delivered. I went outside and saw nothing. I looked at the email and it showed a picture of a fairly large package, not consistent with a gift card. I immediately called Amazon and reported it was not there. I had even asked to please cancel the card because there was no package. I was told that my package had been mismarked and the driver had picked up that package and brought it to another address because it WAS NOT my package and to be patient and if it didn't get delivere4d by Monday night to call again. Since it takes only a few hours to usually deliver gift cards, I called back the next day. I was told that someone had activated one of the gift cards and they asked me if I knew this person!! They told me their first and last name. Why would someone do this? That does not seem legal. I did not know them but what if I did? I would have found them and called the police or wanted to hurt them for stealing . They said it was only a small amount. I asked AGAIN, to please cancel the cards and replace mine. They said there was an investigation now and that department would contact me by email within 24 hours. Everyday I call , email or chat. No one will refund my money or replace the gift cards or let me speak to some supervisor. When I found out someone had my cards, I cancelled my credit card as well . I have done more than my due diligence to resolve this. No one has ever sent me back a resolution by email or otherwise. I am enclosing my correspondence . I have since bought 2 more cards and they came with no problem but I never got my $500 dollars back . I have made 43 purchases already this month. Last year I had a gift card not arrive. We immediately cancelled it and resent another. The first ones were cancelled immediately like these should have been. Thank you
Business Response
Date: 04/10/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/11/2023

Complaint: 19915828

I am rejecting this response because:
They have requested I use their chat feature for help. I have used their chat help over 7 times now. It always ends the same. We are unable to help you but will escalate this information. When I ask for a copy of it or aq supervisor name or number to talk toi , I am ALWAYS told no, its in house only
Sincerely,

***************************
Business Response
Date: 05/18/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry for the delay in responding. We escalated this issue to the right team and they're in process of issuing a manual refund on your order of two gift cards that you reported.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2022 we bought curtains for our house for several rooms. We had to send a couple of the curtains back to Amazon. I called to get a code to take it to **** Never heard anything more about it. In the mean time my Amazon store card was compromised and they sent me a new one. Dont know the date I got it. Today April 9 I get an email saying they recharged my cc for $48.57. I have called them 4 times tonight and all give me the same runaround. They said only one pair was in the box so they are recharging me. There is no way to get any information because the old Amazon card is no longer so I can not get any invoices. I only have the ones showing with the new Amazon card. They are so STUPID about it. I have no way to look it up because I dont have have the number for the cc. Then they said we can not help you because its over 50 days. Well in December there was time to look it up and I would of had the Amazon card. There is literally no one you an talk to. I want my $48.57 back on my card when I figure out which card. They stole my money. I was not given the time to check this out. So convenient its over 60 days so they KEEP OR STOLE MY MONEY. I will go as high as I can to find Someone to see what they have done. After I look up all my Mastercards and I tell them this I hope they will stop it. They did not give me the 60 days to research this.
Business Response
Date: 04/10/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the return on your Order ID: *******************, I have reviewed the matter in detail.

While we can relate to your inquiry, as the relevant item was not returned after an advanced refund was issued, the retrocharge was in order. We will not be able to issue a refund at this time.

You need not have the old card to be able to look up your orders and invoices. All you would need to do is to log in to your account and look the order up. You can view and print your invoices through Your Account. Here's a link to the invoice you asked about:
*******************************************************************************************

In case you believe the correct item(s) were dropped off, I would recommend you reach the carrier to check about the return status. If you are able to locate the item that was not returned, feel free to reach us for a return label and we can check for options.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. my amazon account ********************* was locked because amazon detected "suspicious activity" and asked me to upload documents showing i was the true owner of the account. I did so. After 24 hours amazon said they needed more info and would email me as to what they needed. They never did. I have been a loyal amazon prime member for many years and did nothing wrong. Please have amazon re-open my account. I did absolutely nothing wrong. Thank you.
Business Response
Date: 04/29/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4/20/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 05/01/2023

Complaint: 19915766

I am rejecting this response because: I followed all of Amazon's instructions as to how to regain access my account down to the letter, but they still have not granted access to my account. I am forced to conclude that this is a discriminatory action because Amazon determined that I am LGBTQ because I have previously ordered items from their site that indicate that i have this orientation. I will not be discriminated against because I am part of the already marginalized LGBTQ community. Open my account immediately; I have done nothing wrong.

Sincerely,

*************************

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