Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,447 total complaints in the last 3 years.
21,638 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought paint from Amazon and a 3rd party seller on Amazon. It came pre mixed. It never listed that in the description. I requested a return. They said no returns. I talked to a supervisor. They gave me a return address and said I could return it for a full refund. I returned the item. They denied my refund. This is a scam. I filed a charge back with my bank and they are trying to collect the money from me. Why is Amazon allowing me to be scammed? Im a long time customer I cancelled all three of my subscriptions
Business Response
Date: 04/12/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/12/2023

Complaint: 19917258

I am rejecting this response because:
here is the order number 111-1326541-2241008

Sincerely,

*************************
Business Response
Date: 06/06/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 111-1326541-2241008.

To correct this problem, we had asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for no reason. As a father with cancer, i need this account for my safety and for my family's well being. When trying to place orders, they keep stating they need to verify billing info. I provide all the accurate information and documentation requested and the company provided no assistance. This is evil and now I cannot return orders that get a refund .
Business Response
Date: 04/25/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 25/4/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 04/25/2023

Complaint: 19917216

I am rejecting this response because: I have provided the information to the merchant several times and they ignore me, even saying i should die. I want my account fixed.

Sincerely,

*************************
Business Response
Date: 05/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
******************
Amazon.com
Initial Complaint
Date:04/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 items on separate dates. The first order number 112-7022791-0018649. This return was received by Amazon on Jan. 25, 2023. I've had numerous chat conversations with Contact Us representatives. And they all assure me I'll be refunded. However still no refund. I've been told my inquiries have been escalated and Amazon will contact me. This hasn't happened either. I've also noticed that I only get an emailed copy of my chat transcripts for certain conversations and not all. My second item with tracking number 1Z973W5F9007815456. I asked for an Amazon credit as this item was a gift and I could not obtain a gift receipt. I was assured by multiple reps that I was eligible for a credit. And that one would be issued once item was received. This item was returned on March 6, 2023. I'm not sure why after being a loyal customer for years that I'm not receiving adequate customer service. But since this seems to be the direction Amazon is going , I will take my business to ******* instead. I am again requesting a refund and credit for my 2 items in Amazons procession.
Business Response
Date: 04/12/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had Garment Bags for Travel. Our returns team marked your package has incorrect.

However, I've issued a full refund of $57.36 which will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Complaint: 19917122

I am rejecting this response because: Only 1 of my 2 issues were resolved. I reached out to the company directly per their response and still did not get a response.

Sincerely,

*************************
Business Response
Date: 04/20/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the two issues you have referred to and have reviewed the matter, *************** for ***** who was handling this case earlier.

While the issue pertaining to the refund was addressed to your satisfaction with the refund being issued earlier, we will not be able to offer any action on the second issue.

We are not able to locate the order number or return status with the tracking you have provided; we would need the full gift order number in it's place. Please share the order number to research further.

We hope to hear from you and hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this appeal because Amazon is violating my rights as a seller, particularly the right to receive income. Amazon stopped payment for no reason. I was not informed about this decision in any way. I can't withdraw funds from any European marketplace. All funds are in the "Reserve" status. I tried many times to get through to seller support, namely the Payment Team. On one of the last such calls, 04/07/2023, 07:17 - 07:28 (******* time zone), I was refused to redirect the call to the Payment Team. Besides, on every call I made, my case was promised to be transferred to the Payment Team. The support on the calls answered that the case would be transferred to the payment team, and they would write to me about the status of my account. I am still waiting to receive a single email in all this time explaining the reason for the reserve of funds. Before the reservation, my seller account was temporarily suspended due to verification. I provided all the information, and on March 24, I received confirmation by mail that now my Amazon payment account had been activated and I can now sell products. I would also like to remind Amazon employees of the Amazon Payments Europe User Agreement - Merchant Accounts clause 2.7 of Disbursements. In addition to any applicable account limits, we may restrict transactions to or from your Merchant Account or limit access to your e-money in such amounts and for such time as we reasonably deem necessary to protect us or other users if: (a) we are subject to financial risk (including, without limitation, for pending Chargebacks), (b) you have violated any term of this Agreement, (c) we are unable to verify your identity, (d) any dispute exists involving your Merchant Account or transaction conducted in connection therewith, or (e) needed to protect the security of our systems. Since my money got into the reserve status for no reason, I ask you to correct this technical error on my account and allow me to withdraw my funds.
Business Response
Date: 04/25/2023
Hello,

You must verify the ownership on one or more of your deposit methods in order to continue to receive disbursements.

Please sign in to your Seller Central account to begin your deposit method verification.
**** you,
Payments Specialist
Amazon.com
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/30/23 my Amazon acct was hacked for ****** on my credit card (my bank took care of this) to reload an Amazon card and ****** of my gift card balance (****** Playstation **, ***** Playstation ** and ***** X Box ** on my account. All these charges are fraud. I spoke to **************** on 3/31/23 and she said that all info would be forwarded to fraud **** and they would get back to me in 2-3 days. I did receive a 7 page email on 4/3 but it was not helpful. I also talked to Marg on 4/3/23 who told me that ** balance would be restored in 2-3 days. She would call me back on 4/6/23. She did not call. She called back on 4/7/23 and told me again the ** balance would be restored in 5-7 days and then she said 2-3 days. I still do not have my ****** ** restored as of today. I have talked to probably 10 different people at Amazon and no one will help me. They just keep saying the same thing or just have some excuse for not returning my money.
Business Response
Date: 04/27/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2023-04-03.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 04/27/2023
Case ******** has been settled
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a third-party seller on Amazon and am facing a horrible situation where my account was deactivated for Code of Conduct / Amazon Drop Shipping Policy issues. When starting my account, I made a huge mistake and hired an Amazon Specialist to manage my account. I did not realize this Service Provider would use my account to break Amazon policy. I was not involved in the strategies that they used to inappropriately use drop-shipping and ended up with my Amazon account being deactivated.I understand that this was my fault for trusting the third party service provider. I take full responsibility for my mistakes, and I have done my due diligence to ensure that this will not happen again and to maintain close, proactive control over the business and online store to ensure all activities comply with Amazon policy and are conducted in an ethical manner. Amazon is no longer responding to my appeals.Please, can you help?
Business Response
Date: 04/11/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/11/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/12/2023

Complaint: 19916900

I am rejecting this response because:
I did not receive any email from Amazon requesting "more information". The only email I received just stated that they refuse to reinstate my account, without providing reasons, and without providing the opportunity to address Amazon's concerns. If Amazon would like to request further information or properly state what they require, please can they send it to me. Thank you.

Sincerely,

Tabernae LLC
Business Response
Date: 04/21/2023
Hello,

We are unable to reinstate the seller's account because it does not meet the conditions for reinstatement under our policies.

Sincerely,

Amazon.com Seller Performance

Customer Answer
Date: 04/25/2023

Complaint: 19916900

I am rejecting this response because:
1. The response is contradictory. Amazon initially sent a message to BBB stating that they would contact me to seek more information, but failed to do so. Now they claim that the account "does not meet the conditions for reinstatement". These responses are mutually exclusive and inconsistent, and inidcate that one of them was false. Why is Amazon engaging in abusive consumer practices by making false and contradictory statements to me and to BBB?
2. The statement that the account "does not meet the conditions for reinstatement" is vague and unparticularized. Amazon has never stated what the conditions or criteria are, or explained what would be required for the account to fulfil those conditions. It is unacceptable, abusive and oppressive to apply criteria and conditions that are not disclosed. They should transparently disclose what those conditions are.

Sincerely,

Tabernae LLC
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received Order # ***-4311260-5701010 (Ring Solar Panel) on 12/27/22 as a Christmas gift. I live in the Midwest so have very limited time to install over the winter months. I installed on 4/9/23 since the weather was nice on a weekend. The solar panel is not working. On the app, it states that the Solar Panel is "Not Connected". I look at the description on the order and it states "Ring Solar Panel For Ring Video Doorbell 2, Video Doorbell 3, Video Doorbell 3 Plus, Video Doorbell 4, Battery Doorbell Plus - Black". I call Ring and they tell me that my doorbell is a Ring Generation 2 doorbell. The Ring Video Doorbell 2 is something different. I file a complaint with them as they can do nothing for me. I was on the phone with them for over an hour. I call Amazon and file a complaint. Since I past the 30 day return window, I cannot return. I just wanted to write this complaint so that customers in the future will not be fooled by vague descriptions. I am no longer a Ring customer. I canceled my membership/subscription. And after this little fiasco, I am going to start seeking business with other companies as Amazon has grown so large that customer service has dipped considerably.
Business Response
Date: 04/11/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry for the inconvenience you had with the item you received as gift.

I'd like to bring you notice that, ring recommends at least 3-4 hours of direct sunlight, depending on your usage. You will want to make sure there are no obstructions that could be casting a shadow on your Ring Solar Panel such as an extended roof, trees, bushes, etc.

Upon checking, I see that order was placed on December 27, 2022. It looks like return window expired on January 26, 2023.

As informed by our customer service team, we accept the return of merchandise as long as it's returned in new condition within 30 days of receipt. Im sorry, were not able to accept the return now. Hope you will understand our limitations.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 7 books with the idea of doing a Bible Study with a friend. Once I knew which books I needed to return, followed all of Amazon's procedures and was supposed to get a refund in the amount of $80.33. In the meantime my bank changed and updated our credit cards so that the card I had with Amazon was no longer valid. I have received a number of emails about this asking if I want a check in the refund amount or an Amazon gift card. I have answered every emial with a request for a check. Still progress. I have spoken to 7 different people at Amazon trying to resolve within the last month and a half - I have explained the situation and was promised that it would taken care of. I called again today and the supervisor that I spoke with told me that no refund had been requested. I don't know what else to do. I need help in getting this resolved. I am requesting help from the Better Business Bureau because they will listen to you. They are definitely not listening to me.
Business Response
Date: 05/11/2023
Hello,

Thank you for taking the time to provide us with additional information regarding your claim. Upon further review, we have granted the claim in your favor.

When will I receive my refund?
If you paid with a credit or debit card, the refund(s) may take a few days to appear on your statement. If you paid with an Amazon Gift Card, the refund(s) will be credited to your Amazon account.

Thank you.
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon why were we told that our account was NOT debited this amount when it has been debited? We were told false lies by AMAZON about our funds being taken .Our funds were taken out ,We have first successfully sent you all evidences and we own the chargeback, and now you send s a notice saying we now have been debited due to a 2nd chargeback for same order? This is very suspicious and unfair and deceptive. We DID NOT EVEN GET THE ***** RETURNED TO US, THIS BUYER STILL HAS ALL THE *****. how can we have been debited when the entire order was delivered correctly and we won the 1st chargeback. and now you say the buyer opened a 2nd chargeback and won it? Why did you not even contact us to let us know they opened a 2nd chargeback. why were we kept in the dark until you debit our account? we asked you for all the documents you used to fight it the 2nd time and you have not replied to us with what we asked for. send us the documents and reverse this chargeback. we are requesting you handle this chargeback even in our contact with you it states you handle this if anything and now you are not ? what is happening here. You say in the contract you will handle chargbacks if they happen and now you breach a contract like this?Handle this and reimburse us order id ******************* Charge Dispute. amazon your breaching contract with us and why are you doing this? give us our money!! We believe YOUR DESTROYING SMALL BUSINESS ACROSS THE USAWITH THESE DECEPTIVE ACTIONS /POLICIES OF YOURS.WE HAVE NEVER SEEN ANYTHING LIKE THIS IN OUR ENTIRE LIVES This item was DELIVERED on time and WE DID NOT EVEN GET THE RETURN BACK, AND WE WON THE FIRST CB DISPUTE AND NOW YOU DO THIS TO US? ALSO YOU ARE SUPPOSED TO COVER CBS YOU STATE.
Business Response
Date: 04/18/2023
Hello,

We received your email about 112-2649409-3469836.We are aware that this order has been disputed more than once. Most card issuers allow their cardholders to dispute a charge a second time if they are unsatisfied with the original outcome.

Amazons role in resolving card disputes is limited. We can only give the card issuer documents related to the transaction once which has already been done. We will not be able to take any further action on the dispute.

To learn more about chargebacks, please see our chargebacks help page:

*****************************************

If you have any questions, please reply to this email.

---
*****

Account Specialist

Amazon.com | Amazon Disputes Team
Customer Answer
Date: 04/18/2023

Complaint: 19916496

I am rejecting this response because: very unfair reply. we were told by someone at yrou company amazon that we were not held responsible for a charge back we won the first time and even after we won we got a second debit notice and when we inquired to you amazon your agents told us we WERE NOT DEBITED FOR THE CHARGBACK ALTHOUGH WE WERE. WE HAVE VERIFIED THE MONEY WAS TAKEN OUT FORM OUR ACCOUNT IN A VERY STRANGE WAY. YOUR AGENTS TOLD US WE WERE NOT DEBITED FUNDS FOR THIS CHARG-BACK BUT THEY WERE WRONG WE WERE. PLEASE HONOR YOUR AGENTS WORDS AND R4EIMBURSE US THE ******* AS YOU SEE WE ARE INNOCENT OF THIS AND WE LOST ALL FUNDS ON THIS AND THE ***** ALSO AND WE HAD TO PAY ALL ************ THIS IS A LARGE AND DISTURBING LOSS FOR US.PLEASE DO SOMETHING

Sincerely,

**************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is charging me for an Amazon Seller Account, even after I have been trying to close it for weeks.They refuse to close my account, and are charging me a fee, holding me hostage!You are not allowed to speak to a representative in the company; so they force sellers to remain victims while the **** the blood out of you (money).Even after I got confirmation that all of my inventory has been destroyed, they are still not closing my account; and there is no one to speak to about it.These are predatory practices and worth of a lawsuit
Business Response
Date: 04/11/2023
Greetings from Amazon.com,
Thanks for contacting **. We recognize how crucial it is for their business to get all questions answered.
Upon reviewing this request, we noticed that the account is not eligible for closure due to present inventory in one of our fulfillment centers, hence, the selling partner must either request the removal or disposal of the same.
Other requirements the seller needs to take into consideration prior to request the account closure:
- Fulfill any outstanding orders.
- Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
- Wait until you have a zero balance in your account (your next disbursement or charge date).
- Resolve all of your transactions with buyers, including issuing any necessary refunds.
- Confirm that your bank account information on file is up-to-date to receive a final payment.
- Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved, and your account is restored.
We see that the selling partner is using the self-service option to close the account and the system is informing the request cannot be completed due to one or more requirements are not met. Please indicate the seller to access the "Remove the Unfulfillable Inventory" page in seller central to see the unit that is preventing the account to be closed, furthermore, they need to make sure that there are no pending payments before requesting the account closure.
The Seller can also request support from our teams using the link below, the last case requesting support was created 9 months ago, and it is not related to this topic, hence, the seller has the option to contact our support teams when they need further assistance with inconveniences like this.
******************************************************************
Therefore, we regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.
Regards,
Customer Answer
Date: 04/15/2023

Complaint: 19916425

I am rejecting this response because:none of these apply to me.
This was a generic response... I already received email that you guys disposed of all of my inventory (which took you weeks to do, and makes no sense). You guys are trying to drag this out to milk money from the seller accounts, which is predatory.
Look at the picture proof that's been uploaded regarding this case.

Sincerely,

*******************
Business Response
Date: 04/26/2023
Greetings from Amazon.com,

Thanks for contacting **. We recognize how crucial it is for their
business to get all questions answered.

Upon reviewing this request, we noticed that the account is not eligible
for closure due to present inventory in one of our fulfillment centers,
hence, the selling partner must either request the removal or disposal
of the same.
ASIN: B0989FHT71 FNSKU: X002XYMQJP SKU: GD-XDPT-900U
Quantity 2
Once the units are removed, the account will be eligible for closure.
We see that the selling partner is using the self-service option to
close the account and the system is informing the request cannot be
completed due to one or more requirements are not met. Please indicate
the seller to access the "Remove the Unfulfillable Inventory" page in
seller central to see the unit that is preventing the account to be
closed, furthermore, they need to make sure that there are no pending
payments before requesting the account closure.
Regards
Customer Answer
Date: 04/27/2023

Complaint: 19916425

I am rejecting this response because: it says I have 0 inventory and my balance is paid off, and you still will not close my account... You guys don't even have a phone number allowing someone to speak to a representative to solve this issue...

Fix my account and close it

Sincerely,

*******************
Business Response
Date: 05/01/2023
Hello from Amazon.com,

I understand that the seller is requesting to get reimbursement for monthly subscription fee and close their account.

The Professional selling plan is a monthly subscription service that provides a suite of tools and benefits, including bulk listings, Amazon Marketplace Web Services (Amazon MWS), automated pricing, advanced business reports, customizable shipping rates, and eligibility for top placement on detail pages.

Seller can only become eligible for a Professional selling plan refund if seller has not used any Professional tools or benefits after signing up. Seller has listings and as per policy, sellers with listings are not eligible for refunds. The subscription fee is charged for the use of tools and benefits.

In regards with closing their account, seller currently has inventory stored at one or more of our fulfillment centers. This inventory needs to be either returned to you or disposed of before your account can be closed. Seller can confirm this inventory through their Inventory Amazon Fulfills page in Seller Central or through this link (log in required):
*********************************************************************************************************************************************************************************************************;

To create an inventory removal request, seller can visit ***********************************************************

Typically, removal orders are processed within 14 business days. With the exception of recalled products, products designated for removal remain listed on Amazon can be purchased by customers until they are picked from inventory.

Note: Removal order processing may take 30 business days or more during the holiday season and peak removal periods.

For more information about removal orders, including removal order fees, see Remove Inventory (overview): **********************************************************

Seller can also terminate your account by using this tool:
***************************************************************************

Thank you for your time and understanding.
Customer Answer
Date: 05/06/2023

Complaint: 19916425

I am rejecting this response because:
You are making it impossible to close my account.
I have asked for all inventory to be destroyed, and you guys are still holding my account hostage
and charging me despite numerous requests to end my **** subscription.
You guys literally provide zero phone number to handle account closures, and have made account closures
problematic for a reason it seems... I am asking you again to close my Amazon account and destroy any
"inventory" you claim to be in there... I will not pay another month's worth of fees because you guys want to **** the
blood out of your previous clients.

Do whatever it takes to close it ASAP

Sincerely,

*******************
Business Response
Date: 05/11/2023
Hello from Amazon.com,

I understand that the seller is requesting reimbursement for monthly subscription fee and closing their account.

The Professional selling plan is a monthly subscription service that provides a suite of tools and benefits, including bulk listings, Amazon Marketplace Web Services (Amazon MWS), automated pricing, advanced business reports, customizable shipping rates, and eligibility for top placement on detail pages.

To qualify for a refund on a Professional selling plan, the seller must not have utilized any Professional tools or benefits since enrolling. Seller has listings and as per policy, sellers with listings are not eligible for refunds. The subscription fee is charged for the use of tools and benefits.

In regard to closing their account, the seller currently has inventory stored at one or more of our fulfillment centers. This inventory needs to be either returned to you or disposed of before your account can be closed. The seller can confirm this inventory through their Inventory Amazon Fulfills page in Seller Central or through this link (log in required):
*********************************************************************************************************************************************************************************************************;
I have included a screenshot of their remaining item in this response for your reference.

To create an inventory removal request, seller can visit ***********************************************************

Typically, removal orders are processed within 14 business days. With the exception of recalled products, products designated for removal remain listed on Amazon can be purchased by customers until they are picked from inventory.

Note: Removal order processing may take 30 business days or more during the holiday season and peak removal periods.

For more information about removal orders, including removal order fees, see Remove Inventory (overview): **********************************************************

Seller can also terminate your account by using this tool:
***************************************************************************

Thank you for your time and understanding.
Customer Answer
Date: 05/11/2023

Complaint: 19916425

I am rejecting this response because:
The link you provided literally takes me nowhere when copy and pasted (reference attachment).
This is my very point... You guys are beating around the **** after numerous requests to close my account.
I have also sent a snapshot of all of the inventory I could find being requested to be destroyed long ago.
Why is it taking you 14 days to destroy one item? Close my account and stop playing games.
You have made your site impossible to navigate, so for the 18th time... close my account effective immediately!

Sincerely,

*******************
Business Response
Date: 05/14/2023
Hello from Amazon.com,

I understand that the seller is requesting their account closure to be completed.

Upon reviewing this request, kindly allow me to inform you that there is 1 FBA unit of ASIN B0989FHT71 FNSKU X002XYMQJP remaining in seller's account. Please see screenshot attached.

We noticed that the account is not eligible for closure due to this present inventory in one of our fulfillment centers. Hence, the selling partner must either request the removal or disposal of the same.

Once the units are removed, the account will be eligible for closure. The seller can then terminate their account by using this tool:
***************************************************************************

We see that the selling partner is using the self-service option to close the account and the system is informing the request cannot be completed due to one or more requirements are not met. Please indicate the seller to access the "Remove the Unfulfillable Inventory" page in seller central to see the unit that is preventing the account to be closed. Furthermore, seller must also sure that there are no pending payments before requesting the account closure.

Please also note that seller's subscription fee reimbursement request has been declined because the seller has used their professional selling tools and benefits.

For more information on Refund policy, go to: *****************************************************************
For more information on how to downgrade or close your selling account, go to: ***********************************************************
Customer Answer
Date: 05/16/2023

Complaint: 19916425

I am rejecting this response because:
I have been trying to close my account with you guys for months now
I have requested numerous times to close my account... close it.

Sincerely,

*******************

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