Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,800 total complaints in the last 3 years.
22,166 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an engagement ring from Amazon on March 6th and it's supposed to be delivered to ******* by March the 31st of this year the rain cost $97 and some change the ring has still not been received by my fiance in ******* I called customer service numerous times and they keep giving me the runaround talking about my account is on hold due to some fraudulent activity which I do not know what that means all my filled out numerals form with customer service to go to some kind of account specialist which does not help this is truly a scam company and I would like some resolve by refunding my money that I bought my ring I've upload a screenshot of the account which the $97 was taken out and I still haven't got any kind of resolved can you help.
Business Response
Date: 04/12/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM TRYING TO RESOLVE A BILLING ISSUE FOR I DO NOT RECOGNIZE A CHARGE FROM THE AMAZON SITE THAT WAS BILLED TO AFFIRM. AFFIRM STATES THE ISSUE IS OWNED BY AMAZON AND WHEN I CONTACTED AMAZON 2X BOTH CSR'S WERE VERY UNCOOPERATIVE IN RESOLVING THE ISSUE. THE LAST CSR TOLD ME TO GO RIGHT AHEAD AND FILE THIS COMPLAINT RATHER THAN WORK WITH ME! I HAVE COPIED AND PASTED AFFIRMS REPLY BACK TO ME WHEN I QUESTIONED THE CHARGE THIS IS ALL THE INFORMATION THAT AFFIRMS STATES THAT AMAZON NEEDS YET AMAZON CSR'S CONTINUE TO ASK FOR AN ORDER NUMBER WHICH I EXPLAIN I DO NOT HAVE NOR WAS IT PROVIDED BY AFFIRM. I THANK YOU IN ADVANCE. BELOW IS AFFIRMS RESPONSE ADDRESSING MY CONCERN. I reviewed your account and see that you have a loan with Amazon (Loan ID: ********** that was successfully processed on 01/09/2023 for the amount of $573.18. Since the merchant charged Affirm for your order, it is important to note that all returns, refunds, and cancellations are subject to their policies and these are the guidelines we will need to follow as we work through a resolution with you. If you have not yet contacted the merchant for a refund, please do so now. Refunds are issued by the merchant so this is the first and fastest course of action. If they have already issued the refund, find out their refund processing time frame and add 3-5 business days to that. This is how long it should take before you see the refund applied to your loan
Business Response
Date: 05/19/2023
Hello ***********************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I checked your transactions and couldn't find any charges for $573.18. We'll need to continue this investigation over the phone. Before you contact **, please check with authorized users of your credit card.

If you've checked with others, call customer service with the following information:

- Last 4 digits of your credit card

- Date of charge

- Amount of charge

- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

You can contact ** by phone here:

**********************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/19/2023

Complaint: 19917495

I am rejecting this response because: I have already attempted this process several times before and it is ineffective on your end.

Sincerely,

***********************************
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 15 2023 302$
Business Response
Date: 04/11/2023
Hello,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your message on this complaint.

Most questions are answered in Your Account (*******************************************) or in our Help pages (***********************************).

We look forward to hearing from you.
Customer Answer
Date: 04/14/2023

Complaint: 19917460

I am rejecting this response because:Ive had to wait almost 20 business days to receive my refund that was returned over a month ago and I am still waiting on almost $308 and now amazon is trying to steal my money by keeping my item that I purchased and still hasnt given me my money back even after I returned it

Sincerely,

*********************
Business Response
Date: 04/18/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint details and I can confirm refund of $307.84 processed to your original payment method on Monday, April 17, 2023.

You will see the refund posted to your account within 3-5 business days.

Hope this information helps. We appreciate your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
eplying to case num:CASE *********** The above case was received from amazon selling support team on 17 March.I have also lodged an appeal through the performance tab in my seller central and also sent you appeal here as well. The appeal on seller central was kept rejecting by the reason that; provide a proof that you do not have own another account. while here i am calming that i have an account but i have no access to that.Please find the appeal and as you have fully understood my concern so kindly highlight it and forward it to the respective department.Please find the appeal in attachment.
Business Response
Date: 04/12/2023
Greetings from Amazon Services,

I understand that the seller contacted us regarding their inability to access their old Seller Account due to deleted Buyer Account attached to Email: ****************************.

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID: *********** for more information.

Thank you for raising this to us,

Amazon.com
Customer Answer
Date: 04/25/2023
Dear Amazon, I have created an account and after video verification, it went suspended due to linking my *****************LLC with Awan-Enterprises+LLC. I am writing for your assistance in accessing my Amazon seller central account. Unfortunately, My Manager has closed my Amazon buyer account on October 19, 2022 at 10:54 PM, which has led to me losing access to my seller central account as well. AFter that i have created a new seller central by this though may be i will get access to the seller central; My new seller central is on: *************************** I have changed the email for new seller central from **************************** to ************************** recently. Before that the new seller central was also on the email on which the old seller central was! As a result, I am currently unable to access my old buyer account and consequently, I cannot access my seller central account. This has caused a great deal of inconvenience and frustration as I rely on my Amazon seller central account to manage my business and connect with customers. I have contacted with Amazon buyer and also account changing department over the call as well as chat as well, and they asked me that we are unable to provide you access to the old account. Selling Executive Team responded: I have received a response on 12 April 2023; from Amazon Selling Partner Support. ************** Responded me below; Case ID: *********** The team has replied that: We've proceeded to terminate the old account with token ID **************. Find the attachment for detail
Desired Outcome:
Remove suspension as The team has replied that: We've proceeded to terminate the old account with token ID **************.; We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID: *********** for more information.; Respond to last companit with BBB: Complaint ID: ********
Business Response
Date: 05/08/2023
Hello,

We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on May 8, 2023.

Thanks,

Amazon.com Seller
Performance
Customer Answer
Date: 05/08/2023
I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 05/10/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/10/2023.
Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought paint from Amazon and a 3rd party seller on Amazon. It came pre mixed. It never listed that in the description. I requested a return. They said no returns. I talked to a supervisor. They gave me a return address and said I could return it for a full refund. I returned the item. They denied my refund. This is a scam. I filed a charge back with my bank and they are trying to collect the money from me. Why is Amazon allowing me to be scammed? Im a long time customer I cancelled all three of my subscriptions
Business Response
Date: 04/12/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/12/2023

Complaint: 19917258

I am rejecting this response because:
here is the order number 111-1326541-2241008

Sincerely,

*************************
Business Response
Date: 06/06/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 111-1326541-2241008.

To correct this problem, we had asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ****** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for no reason. As a father with cancer, i need this account for my safety and for my family's well being. When trying to place orders, they keep stating they need to verify billing info. I provide all the accurate information and documentation requested and the company provided no assistance. This is evil and now I cannot return orders that get a refund .
Business Response
Date: 04/25/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 25/4/2023.
Sincerely,
Amazon.com
Customer Answer
Date: 04/25/2023

Complaint: 19917216

I am rejecting this response because: I have provided the information to the merchant several times and they ignore me, even saying i should die. I want my account fixed.

Sincerely,

*************************
Business Response
Date: 05/17/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
******************
Amazon.com
Initial Complaint
Date:04/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 items on separate dates. The first order number 112-7022791-0018649. This return was received by Amazon on Jan. 25, 2023. I've had numerous chat conversations with Contact Us representatives. And they all assure me I'll be refunded. However still no refund. I've been told my inquiries have been escalated and Amazon will contact me. This hasn't happened either. I've also noticed that I only get an emailed copy of my chat transcripts for certain conversations and not all. My second item with tracking number 1Z973W5F9007815456. I asked for an Amazon credit as this item was a gift and I could not obtain a gift receipt. I was assured by multiple reps that I was eligible for a credit. And that one would be issued once item was received. This item was returned on March 6, 2023. I'm not sure why after being a loyal customer for years that I'm not receiving adequate customer service. But since this seems to be the direction Amazon is going , I will take my business to ******* instead. I am again requesting a refund and credit for my 2 items in Amazons procession.
Business Response
Date: 04/12/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had Garment Bags for Travel. Our returns team marked your package has incorrect.

However, I've issued a full refund of $57.36 which will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Complaint: 19917122

I am rejecting this response because: Only 1 of my 2 issues were resolved. I reached out to the company directly per their response and still did not get a response.

Sincerely,

*************************
Business Response
Date: 04/20/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the two issues you have referred to and have reviewed the matter, *************** for ***** who was handling this case earlier.

While the issue pertaining to the refund was addressed to your satisfaction with the refund being issued earlier, we will not be able to offer any action on the second issue.

We are not able to locate the order number or return status with the tracking you have provided; we would need the full gift order number in it's place. Please share the order number to research further.

We hope to hear from you and hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this appeal because Amazon is violating my rights as a seller, particularly the right to receive income. Amazon stopped payment for no reason. I was not informed about this decision in any way. I can't withdraw funds from any European marketplace. All funds are in the "Reserve" status. I tried many times to get through to seller support, namely the Payment Team. On one of the last such calls, 04/07/2023, 07:17 - 07:28 (******* time zone), I was refused to redirect the call to the Payment Team. Besides, on every call I made, my case was promised to be transferred to the Payment Team. The support on the calls answered that the case would be transferred to the payment team, and they would write to me about the status of my account. I am still waiting to receive a single email in all this time explaining the reason for the reserve of funds. Before the reservation, my seller account was temporarily suspended due to verification. I provided all the information, and on March 24, I received confirmation by mail that now my Amazon payment account had been activated and I can now sell products. I would also like to remind Amazon employees of the Amazon Payments Europe User Agreement - Merchant Accounts clause 2.7 of Disbursements. In addition to any applicable account limits, we may restrict transactions to or from your Merchant Account or limit access to your e-money in such amounts and for such time as we reasonably deem necessary to protect us or other users if: (a) we are subject to financial risk (including, without limitation, for pending Chargebacks), (b) you have violated any term of this Agreement, (c) we are unable to verify your identity, (d) any dispute exists involving your Merchant Account or transaction conducted in connection therewith, or (e) needed to protect the security of our systems. Since my money got into the reserve status for no reason, I ask you to correct this technical error on my account and allow me to withdraw my funds.
Business Response
Date: 04/25/2023
Hello,

You must verify the ownership on one or more of your deposit methods in order to continue to receive disbursements.

Please sign in to your Seller Central account to begin your deposit method verification.
**** you,
Payments Specialist
Amazon.com
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/30/23 my Amazon acct was hacked for ****** on my credit card (my bank took care of this) to reload an Amazon card and ****** of my gift card balance (****** Playstation **, ***** Playstation ** and ***** X Box ** on my account. All these charges are fraud. I spoke to **************** on 3/31/23 and she said that all info would be forwarded to fraud **** and they would get back to me in 2-3 days. I did receive a 7 page email on 4/3 but it was not helpful. I also talked to Marg on 4/3/23 who told me that ** balance would be restored in 2-3 days. She would call me back on 4/6/23. She did not call. She called back on 4/7/23 and told me again the ** balance would be restored in 5-7 days and then she said 2-3 days. I still do not have my ****** ** restored as of today. I have talked to probably 10 different people at Amazon and no one will help me. They just keep saying the same thing or just have some excuse for not returning my money.
Business Response
Date: 04/27/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2023-04-03.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 04/27/2023
Case ******** has been settled
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a third-party seller on Amazon and am facing a horrible situation where my account was deactivated for Code of Conduct / Amazon Drop Shipping Policy issues. When starting my account, I made a huge mistake and hired an Amazon Specialist to manage my account. I did not realize this Service Provider would use my account to break Amazon policy. I was not involved in the strategies that they used to inappropriately use drop-shipping and ended up with my Amazon account being deactivated.I understand that this was my fault for trusting the third party service provider. I take full responsibility for my mistakes, and I have done my due diligence to ensure that this will not happen again and to maintain close, proactive control over the business and online store to ensure all activities comply with Amazon policy and are conducted in an ethical manner. Amazon is no longer responding to my appeals.Please, can you help?
Business Response
Date: 04/11/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/11/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/12/2023

Complaint: 19916900

I am rejecting this response because:
I did not receive any email from Amazon requesting "more information". The only email I received just stated that they refuse to reinstate my account, without providing reasons, and without providing the opportunity to address Amazon's concerns. If Amazon would like to request further information or properly state what they require, please can they send it to me. Thank you.

Sincerely,

Tabernae LLC
Business Response
Date: 04/21/2023
Hello,

We are unable to reinstate the seller's account because it does not meet the conditions for reinstatement under our policies.

Sincerely,

Amazon.com Seller Performance

Customer Answer
Date: 04/25/2023

Complaint: 19916900

I am rejecting this response because:
1. The response is contradictory. Amazon initially sent a message to BBB stating that they would contact me to seek more information, but failed to do so. Now they claim that the account "does not meet the conditions for reinstatement". These responses are mutually exclusive and inconsistent, and inidcate that one of them was false. Why is Amazon engaging in abusive consumer practices by making false and contradictory statements to me and to BBB?
2. The statement that the account "does not meet the conditions for reinstatement" is vague and unparticularized. Amazon has never stated what the conditions or criteria are, or explained what would be required for the account to fulfil those conditions. It is unacceptable, abusive and oppressive to apply criteria and conditions that are not disclosed. They should transparently disclose what those conditions are.

Sincerely,

Tabernae LLC

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