Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,247 total complaints in the last 3 years.
21,805 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i brought a full-size bunk bed from this company twice an both times I was sent twin bunk beds. they gave me a gift card to be able to purchases the beds before arriving back to their facility since they screwed up on their end. I then purchased another bed which is an amazon item. item has not been shipped out also has a delay notification after beds where brought. beds have not been shipped out. I called to get order cancelled because I see something cheaper and something that didn't have a delay, amazon says they cannot stop an order that has not even been shipped, I would have to wait for item to be delivered, decline the shipment, wait for item to be scanned back into fulfillment center in order to get refund to be able to order the correct item. I then spoke with someone, and they told me I would be getting a refund 5 hrs. later no refund. called Amazon back for them to tell me that I will not be getting refunded.
Business Response
Date: 04/13/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order ORDER # ***-3464015-0986601 for 10 of the Deep Pour Epoxy Resin, 3 Gallon Kit, Liquid Glass which was delivered on Jan. 26th. After using 3 of these to start the job for a client the client was not happy with the look of the resin. I requested a return/refund on Feb 1st. I heard nothing from the seller or Amazon regarding the return. I filed a claim with Amazon and it was denied. I also tried to contact the seller with no success. I have called Amazon a total of six times and was told that the seller was in the wrong and there were multiple complaints against them. I have waited for someone to respond to my last phone call, waiting over four days with no email or phone response. I am on the phone now on hold waiting to speak with a supervisor, I have been on hold for over 30 minutes. I asked to speak with someone from the A to Z guarantee and was told they did not accept calls, which goes against good customer service. I followed the A to Z return/refund policy and have gotten the run around from the seller and from Amazon. I am looking for a refund for the 7 unused/unopened boxes of resin in the amount of $2099.93. I have once again spoken with a customer service rep and they have once again told me to wait for a response 3-5 days. This is ridiculous! I hope someone will address this issue. Please look at all the notes associated with this order along with the messages from the seller. Thank You, ***************
Business Response
Date: 04/14/2023
Hello,

We have reviewed the information provided and we have reached out to the seller to provide return address and other details for the return of 7 unused units of the item that you wish to return for a refund. We are waiting for the seller's response and we will provide a response to you in the next 72 hours.

Regards,
Amazon
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on ******************** was closed for no reason and the. They claim it will be closed forever. However this is following my redemption of 3000$ of my own giftcards at amazon. This behavior, which is fraudulent, will not be tolerated by me.
Business Response
Date: 04/26/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4/26.

Sincerely,

Amazon.com
Customer Answer
Date: 04/27/2023

Complaint: 19923192

I am rejecting this response because:
Its that you are scamming 4000$ away from me. If you wish to close the account fraudulently then you shall send me a payment of the 4000$ or you will allow me to order one with the balance. Otherwise ill be forced to be suing.
Sincerely,

*************
Customer Answer
Date: 04/27/2023

Complaint: 19923192

I am rejecting this response because:
Its that you are scamming 4000$ away from me. If you wish to close the account fraudulently then you shall send me a payment of the 4000$ or you will allow me to order one with the balance. Otherwise ill be forced to be suing.
Sincerely,

*************
Business Response
Date: 05/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
The funds in your account will not be disbursed to you.
Due to the proprietary nature of our business, we do not provide details on our investigation methods. We notified the customer of this decision by email on 4/27/2023.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 05/04/2023

Complaint: 19923192

I am rejecting this response because:
Return my account
Sincerely,

*************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon clearly states when returning an item that you'll receive your refund within 7 days of it being returned.Time and time again, the second the return is anything of value that *** be of financial impact to a consumer, their customer service team says it could be months, out of nowhere. The 7 day policy is the understood policy when returning the item, constituting a contract entered into in good faith by both parties. By surrendering the item, I lose any ability for alternate financial compensation, nor have I ever heard of Amazon returning a return. I am completely helpless until Amazon accepts the return, which they love to not even acknowledge is in transit after having the mail carrier confirm it's delivery to their return depot.Why do they do this? Consumer fatigue. They think we will just give up.This item was delivered to Amazon April 4th.
Business Response
Date: 04/13/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after Friday 2 June 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19923073

I am rejecting this response because:

How you managed to respond to the complaint without addressing the issue at all is almost superhuman.

I don't care what your internal reasons are. That's not my problem. The issue is you stated seven days when I agreed to return the item.

Screenshot attached.

Now you are changing the terms of this understanding to attempt to instigate consumer fatigue.

Truth be told yes I really am quite tired of dealing with The incredible arrogance with which you run your business.

You made a promise.

Keep your promises.

Profit comes from building relationships, not s******* people.

Pretty straightforward.

Sincerely,

*********************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/2/2023, we ordered an Apple MacBook Air that cost $847.99. The order was in *************************** name. A box was delivered to our house on 4/5/2023. The driver handed the box to my my wife ******. She went inside and opened it. The box for the Apple MacBook Air was inside. When she opened that box it was empty. There was no laptop. Essentially they delivered an empty box. We have attempted to talk to Amazon but they keep saying since we accepted the box they cannot do anything. We ordered an paid for an Apple MacBook Air Laptop and they only delivered an Apple MacBook Air Box and will now not refund our money. This in not a case of a porch pirate as the Amazon driver handed the box directly to my wife. The Laptop was removed from the box prior to the handoff. The Order # is 114-2708438-9237823. The Tracking ID is ***************.
Business Response
Date: 04/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $847.99 was issued on Tuesday, April 11, 2023. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complain against Amazon.Order number: 114-3070654-1970661 Order total $74.91 (2 items).Both items return on April 3, 2023, in original packages with bar codes. Despite the fact, Amazon emailed me wrong labor and requested pay for additional packaging at my expenses . I immediately called them from *** store located at *********************************************, , customer service did not speak English, hired abroad. I had no choice but to pay for additional, pointless packaging $4.39. Use the store for the years, never happened before. They received 2 items, but returned just for one, ***** plus tax. Amazon did not return for the other items, ***** plus tax, despite the fact they said they did. This is another Amazon.com scam and fraud.Customer service is rude, not competent, they do not speak English and no ******** representative. They all stay outside the country. However, I pay ** dollars.I request refund in full and extra money for packaging.
Business Response
Date: 04/13/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a refund for $4.39 towards the return shipping charges. You should see the refund in 5 business days in your card.

Further, I see that there are two refunds on the order Monday, April 3, 2023 for $31.12 and $43.79. The refunds will be seen within 5 business days from the date of refund. Please check with your bank so that they can help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2022, I purchased 20 gift cards ($100 each) to give as gifts to my employees and ************** of the gift cards had an unreadable claim code and was refunded promptly upon reporting the issue to Amazon (also December 2022).A second gift card was showing as "deactivated" in February when the recipient was trying to redeem it. Despite providing all of the information to Amazon in February, and March, and multiple times in April, I have still not had issue with the second card resolved. The latest (after 4 or 5 calls plus additional emails) is that I cannot be refunded for this defective card as I am "outside the return window". They have only offered to add the funds to my Amazon gift card balance....a balance that I cannot use to purchase another card to give to the recipient. So in order to give my employee a working gift card, I need to spend another $100 with Amazon and then have a credit to use for myself. Amazon enriches themselves to the tune of $100 and I can only spend those funds with Amazon.This is entirely unacceptable, and unless Amazon refunds my $100, I will not be satisfied. On my last call, the second one today, I was told that they are making an exception and refunding me. Despite that, the hassle I have had to go through to get the most correct outcome for this issue is unacceptable.
Business Response
Date: 04/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $847.99 was issued on Tuesday, April 11, 2023. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a DREO space heater from Amazon, model number, ********** that was malfunctioning. It smelled really bad and was turning on by itself in the middle of the night while I was sleeping. I was waking up feeling sick from it turning on by itself. I decided this machine was faulty and wanted to return it to Amazon. I printed out the original return shipping label they Amazon sent me. I went to ask Amazon customer service a question regarding the product and Amazon canceled the return and told me deal with the actual manufacture of the product called DREO. **** agreed to have me return the faulty heater to them and they would send me a full refund through PayPal.com which I did and they received it on 3/31/2023. . As soon as they received the returned product they were supposed to refund me my money. So I did as asked and now they are ignoring me and wont refund me the. $75. Today they finally responded and are claiming they sent me the PayPal money on 4/7/2023 which is a flat out lie. They didnt send any proof of receipt that they sent the refund either. I do not have any PayPal funds from them at all. This company has been nothing but a disaster to deal with and Amazon should have took my return in the first place because that it is where I originally purchased this faulty item from. Im so disappointed in Amazon and this fraud ************* Since I purchased the item directly from Amazon I am now reporting them instead because Dreo is not cooperating or being professional at all. Dreo Space Heater Model Number -********** -Order Number-112-*******-******* Purchased originally from Amazon.com Returned to SHIP TO:***** ********** HS-NY ************************************ I want my refund of $75.41. If they cant give me my refund as promised then they need to send me a product that isnt faulty like the one I had to return to ***** at ****.
Business Response
Date: 04/13/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about "Dreo 1500W Smart Space Heaters". Normally if the item is within Amazons returns window, we advise our customers to return the item to Amazon for full refund. We refer customers to manufacturer to consult them for any repairs or troubleshooting or to claim warranty.

Unfortunately, as you have returned the item to directly to the manufacturer, we do not have the the record of your return. In this case, we're unable to process a refund on this order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19922936

I am rejecting this response because: I would have returned it to Amazon but Amazon cancelled the return and wouldnt allow me to return it because I had a question about returning the faulty product. Amazon sent me to the manufacturer who is DREO and is committing fraud against Amazon customers. The ************ that is using your company to commit fraud on customers by sending faulty machines then telling them to return them and then keeping their money, $75.41 to be exact. If Amazon allows this type of treatment by businesses on their website to their paying customers and doesnt protect the customer, there is a major problem. DREO is not a company to be trusted. They dont even give real names. Dreo is a fraud company and Amazon should be protecting their customers from this happening to them not sending them to the company that is going to steal from them.

Sincerely,

***********************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6, 2023, I placed an order ORDER # ***-4233985-9995442 and ORDER # ***-1286629-9004263 on Amazon for 7 items. 4 of those items were delivered on April 7 and left and the front door, which in the picture it is my front porch. The other 3 items were supposedly delivered on April 8 which shows a different location. I contact Amazon on April 8 to say the items say delivered but I never received them. They told me I had to wait 48 hours before I can contact customer service. On April 11, I called ********************** Logistics at the corporate office to ask for assistance with delivering to the wrong address. ***** from logistics stated that the location access points were not correctly pinned on the map and sometimes drivers only go by what the pin tells them the location is located. She proceed to tell me that she would be able to assist me in changing the location point so this does not happen in the future. She then told me she would have to transfer me to the Retail specialty team to issue me a refund or redeliver the items. The first person I talked to was rude and told me that they show the item was delivered and that there is not they can help me with due to their policy risk of loss. I told them what ***** in logistics just told and an was correcting the problem with the location. I ask to speak with a supervisor and they hung up on me. I called back 4 more times and received the same answer. How is the right for the customer? I order something and it was not delivered correctly. ITEMS NOT RECEIVED:1. Oral-B ***************** Frozen Replacement Heads 4 Pack $17.28 2. ****** Villains Stickers Party Favors Bundle ~ 100 ****** Villains Stickers Featuring Maleficent, ******, The Evil Queen, and **** (****** Villains Party Supplies) $6.95 3. Loungefly ****** Villains Scene Maleficent Sleeping Beauty Womens Double Strap Shoulder Bag Purse $57.99 4. Kanal Evil Female Villains Stickers| 17 Pcs Maleficent Stickers Waterproof Stickers Decals for Children $6.99 5. Halloween Backdrop Banner ***** Dark Forest Backdrop Halloween Photography Background Halloween Party Decoration Photo Props Wall Decor for Trick or Treat Party Supplies **** x **** Inch $6.99 This is not including taxes.
Business Response
Date: 04/13/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Were sorry to hear that you havent received your items from order #***-4233985-9995442 and ***-1286629-9004263.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before Monday 22 May 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19922937

I am rejecting this response because:
Obviously, their location access point was incorrect which logistic is working on fixing. So we know there is a problem with delivery. As far as making a police report, there is no need to do that as my packages are not being stolen they are being delivered to the wrong location. Praveen stated "shipments that are not received are inconvenient for me and costly for Amazon", how about it is costly for me. I paid for an item that I did not receive, so I loose out on my money and the product. Amazon drivers need to make sure they check the actual address not just the location point on their GPS. If they GPS said to leave it off the edge of a cliff would they follow it. Its nonsense and as a customer I am appalled as to how I have been treated. Someone should be looking to correcting this issue when there is obviously a problem that continues to happen. Isn't there a quality control from someone in leadership to investigate why this continues to happen. After the first, ok misdelivered no problem, but after multiple times that is unacceptable. I have done my part as the customer to try and assist in changing or making the update. But it still has not been correct and I am the one losing out.

Sincerely,

***********************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item from Amazon.com and the item is clearly defective. It only cost 25$ so you get what you pay for. My issue is I'm unable to leave a review because the it looks like the current reviews for the item are flagged and under current review. If I knew this I formation before hand I would not have bought the item. The majority of the reviews are positive and they have a 4.3 out of 5 rating. If amazon nlknow something is wrong they should help protect their customers from purchasing products that they suspect *** not be what is being advertised.
Business Response
Date: 04/13/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our customer service department has helped you return the item as a one time exception. You can return the item and receive a refund once the item is processed.

Further regarding the reviews, please let us know the error message you are receiving so that I can check with the concerned team and help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

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