Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,243 total complaints in the last 3 years.
21,798 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 8, 2023. I signed up for Amazon Seller account. On April 10,2023 they,AMAZON, charged my card $42.59. yet refuses to reactivate my account. I called **************. The man I got claimed how s name was ***************. Refused to help. He kept claimg he could not transfer me to anyone at all, no supervisor, no manager, the proper **** to get refunded. They take my money yet refuse to let me post on the sight. As I told ************** they refuse to reactivate my account just give me a refund and I will just sell on ***** He repeats, well according to him, no one is going to give me a refund. So here I am. Did tell him I was complaining to bbb. He must not have been American,based on not good English and not have any idea who bbb is. That is the only outcome I want is refund. I obviously am not going to waist my time selling on Amazon if I'm already having all these problems. I have screen shots of all the emails,me thinking I can sell on ***** then deactivated message, then the. Charging me email, plus the phone call. The second call is him calling me back to repeat ***** is going to give me a refund. That's when I say again I will just complain to bbb. And hang up.
Business Response
Date: 04/13/2023
Greetings from Amazon.com,

I apologize for your experience regarding subscription fee refund of $42.59.

Upon checking, your Seller Account is missing valid banking information and therefore your Seller Account for US is not currently Active due to which we are unable to proceed with your request.

To activate your Seller Account for US, please enter this information as soon as possible.

For more information, please visit the below help pages:

How do I update my bank account information?
**********************************************************

Bank account and credit card information for your seller account.
************************************************************;
Once the account is active, we can proceed investigating the refund related concern.
Customer Answer
Date: 04/13/2023

Complaint: 19922758

I am rejecting this response because:
Account History
BASIC CHECKING

*****
Selected account BASIC CHECKING ***** Change the selected account
Available$1,100.99
Current$1,100.99

Account Details

************** Statements
Export
Print

Narrow by items containing:
Screen shot of charges to my debit card. The exact same way they charged me,they can refund me. If this isn't fraud than I don't know any other way to describe it. I did try to get into account now it says it's blocked. I want ONLY a refund. I refuse to try to reopen a store you never let even open in the first place. I will not buy or sell on Amazon. Refund I repeat refund only. If Amazon is so fast at charging and taking it out my account, then put it back in fast. Then claiming they don't have my information is completely false and they know it. If BBB want me to set up meeting with bank teller to fax over evidence Amazon charged me ,I will definitely do that
****** PREAUTH DDA AMZ*A / ****** PREAUTH DDA AMZ*Amazon Payme AMZN.COM/BILL WA ******** ****** -$42.59
Sincerely,

*****************************
Business Response
Date: 04/14/2023
Hello,

You may no longer sell on Amazon.com. As a result, we are not able to assist with this request at this time.

Please review your performance notifications for information on how to resolve your account status.

You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central:
********************************************************************************************;

Once you have addressed the issues on the account, you may resubmit your request by emailing ***************************************.

To learn more about subscription fees, visit "Why am I being charged a subscription fee?":
************************************************************Tell us why here...
Customer Answer
Date: 04/17/2023

Complaint: 19922758

I am rejecting this response because:
I am still waiting for my refund. Since I am not allowed to sell now, refund me my money. As you claim you can't put it back into my account, send a check at my address you have on file. As I stated from the beginning. The only result I will accept is a complete refund you took from me.
Sincerely,

*****************************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on april 10th 2023 I signed up for amazon prime, and was given a 30 day free trial, i also placed an order, shortly after placing the order amazon locked my account, and will not let me access anything on amazon, i told amazon to cancel the amazon prime and to delete my account, they are asking me to upload documents, and i am not going to. Please cancel the amazon prime, which is set to renew automatically, and delete my account.
Business Response
Date: 04/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 04/22/2023

Complaint: 19922511

I am rejecting this response because: I want amazon to confirm with me that the amazon prime subscription has been cancelled, once that is done i would like all of my information removed, and this account deleted.

Sincerely,

****************
Business Response
Date: 05/15/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! Dear BBB,I am writing to report a review on Amazon that contains false information, defamation, and abuse. The review in question is from a user named *******, link: **********************/gp/customer-reviews/**************, who claimed that our product (B08N471RKG) is a scam and caused damage to their hair.We have attempted to contact ******* to understand the reason for their dissatisfaction but have not received a response. We did issue a full refund to ******* and tried our best to provide excellent customer service. We understand that our product may not be suitable for everyone due to individual differences, and we welcome constructive criticism.However, we strongly disagree with *******'s false allegations. Firstly, ******* accused us of buying reviews, which is untrue and defamatory. Our product has a fair rating based on genuine customer reviews. Secondly, ******* used derogatory language and accused us of fraud. Such statements are not only inappropriate but also violate US laws and Amazon's community guidelines.As per Amazon Community Guidelines, "We don't allow any form of harassment, intimidation, or discrimination. We also don't allow any content that is defamatory, libelous, threatening or contains hate speech." Such content damages our brand reputation and undermines the integrity of the Amazon review system. Reviews should serve to help potential buyers. And such a review destroys trust in the product and seller.We kindly request your assistance in preserving our brand reputation as an honest business and removing inappropriate content from the Amazon website.Thank you for your attention to this matter.Sincerely, Sunatoria store
Business Response
Date: 04/14/2023
Hello,
We've removed the Customer Review titled "Dries hair out, creates frizz and adds to breakage" on "SUNATORIA Keratin Hair Mask - Professional Treatment for Hair Repair, Nourishment & Beauty - for All Hair Types - Vitamin Complex with Omega 3, 9, ******************* Nourishment Masque" and it will disappear from Amazon.com soon.
We want our customer reviews to be constructive and useful to other customers, and we appreciate that you took the time to contact us about this review.If you want to report violations of reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact community-***************************** via E-Mail.
We hope to see you again soon.
Customer Answer
Date: 04/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I want to reactivate my account since I have taken all the necessary actions to meet the reinstatement requirements. Amazon notified me that in order to reactivate my account I must provide them with my Plan of Action regarding ASINs B08TLV13WR, B09P87JVSD, B081D9P66M, B09YHGFGFG, BOB74S129T, B09QST3MBC, BOB6PLGDDX, B08KHZ1X52, B09XXXYY5V that were deactivated due to counterfeit suspension. I understand Amazon's concern in dealing with such serious violations as counterfeiting. However, I assure you that I did not sell counterfeit products. I have attached an authorization letter from the manufacturer as proof of my claim.I did a detailed investigation and found the root cause of why some of the customers thought I was selling a counterfeit products on ASINs B08TLV13WR, B09P87JVSD, B081D9P66M, B09YHGFGFG, BOB74S129T, B09QST3MBC, BOB6PLGDDX, B08KHZ1X52, B09XXXYY5V. However, it was not counterfeit. I have taken the necessary corrective measures to resolve this issue quickly. Also, I have taken preventive measures to avoid similar issues in the future. All this information is posted in my Plan of Action, which I attached to my complaint. Please review it.Based on the preceding, I request Amazon Support to reactivate my seller account, as I have resolved the above violations. I sincerely hope for your highly qualified assistance and the reactivation of my account. Many thanks for considering my request.
Business Response
Date: 04/13/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/13/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 8, 2023 Order # 1 112-8257328-5399419 $31.31 Order #2 112-9180454-3427453 $31.31 I was told that the items were delivered when they werent . I was later told a second date of delivery upon reaching out to the company. After getting stringed along I was later told the items were delivered in two different places; one in ***** and the other in ********. I was promised a replacement if my items after been asked if I would prefer a return or refund I was also been disrespected by a representative by her remarks and I quote do you think that was the real price of the item ?I am now getting a run around been transferred from one person to the next I have last spoken to **************** representative counting two weeks who said they wouldve gotten back to me and to date No one has reached out to me.
Business Response
Date: 04/19/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

We've already forwarded the feedback on the seller and appropriate action has been taken.

For the order, we would like to issue refund. Please let us know if you wish to get the refund to the original payment method or the gift card balance so that we can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Coocheer Chainsaw from the website 11/2021, it delivered within the first couple weeks of December 2021. Could not use it do to the winter months. I used it first in spring of 2022. Tried to use it again 04/08/2023 and the pull handle broke off, The seller will not exchange. The seller will not offer repair parts and none can be found. There are NO authorized repair facilities available to repair the chainsaw. Paid a total of $169.99 for the chainsaw. The seller responded only with its out of warranty an the cannot help. The order # was 114-5277764-8308227.
Business Response
Date: 04/12/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding order #***-5277764-8308227.

Upon checking the order I see that it was placed on Thursday, November 25, 2021. The return window has expired already.

At this point we will not be able to accept return for the item. We request you to reach out to the manufacturer for assistance in this matter.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/13/2023

Complaint: 19922058

I am rejecting this response because: When reaching out to the manufacturer you are re-directed to the Amazon site. There is no way to get a hold of the manufacturer for parts or service and Amazon does not have parts or service available.

Sincerely,

*******************
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 4/4/23 Date delivered to wrong address: 4/8/23 Total owed: $52.73 Order #***-1262744-4465852 I had previously ordered a CD from Amazon.com. They delivered it to the wrong address. I went through the long refund process and finally got a refund. I gave them a second chance to get it right by ordering the same item again (as well as other CDs) at a total cost of $52.73. They broke it into two separate shipping orders (one order was confirmed on 4/4/23 and the other was confirmed on 4/6/23. Since I knew they had delivered the first package to some other address that was not my address, I required a porch photo (for proof) this time. Once again, my package was delivered to the wrong address. This time I have a photo of whatever porch they actually delivered it to. I called Amazon and spoke to 3 different people, wasting a lot of my time, and a CS rep ************ said she would refund the money to me but due to some policy could not do so until yesterday evening after 7:00 p.m. (Monday 4/10/23). She confirmed that she would send me an email upon completing that task. Today, there was no email from her and no refund in my bank account, so I had to start the **************** again. This time, I was required to speak to two different people. The final one said he would not be able to give me a refund. I want either the items I ordered or a full refund of $52.73. I have photos: one showing the porch where my item was delivered and one photo that I took showing my front porch with the numbers **** clearly shown to the left of my door (I am unable to upload their photo due to it being attached to an email, but if you send me an email link, I can forward same to you.) I have attached my porch photo.
Business Response
Date: 04/12/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delivery issues you have shared with your orders and have reviewed the account related to your email in detail.

The order number you shared did not match up with the charges you mentioned, and we need more information to proceed. We would need specific order numbers along with a detailed description of the related issue so they match your account information.

We will not be able to proceed in cases of incomplete or inconsistent information as to not speculate in this matter.

We request you to write back with detailed information so we can take this further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/13/2023
I already responded to this yesterday (or whenever it was received). What I said was correct (I made one order for 2 items that totaled $53.06. However, Amazon broke the order up into two orders (I really shouldn't have to explain to THEM what THEY did!) which you can see below (I also uploaded same as an attachment).
*********************************

Order Confirmation

Hello *********,
Thank you for shopping with us. Well send a confirmation when your items ship.

Your purchase has been divided into 2 orders.

Order 1 of 2
Order #***-1262744-4465852
Arriving:
April 12 -
Monday, April 17
View or manage order Ship to:
*****
*******, **

Order Total: $22.53

Order 2 of 2
Order #***-9379773-6077045
Arriving:
Monday, April 10
View or manage order Ship to:
*****
*******, **

Order Total: $30.53

We hope to see you again soon.

Amazon.com
Business Response
Date: 04/16/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared regarding the delivery and thank you for assisting with the details. The response we had provided earlier was correct, we will not be able to issue a refund at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/17/2023

Complaint: 19922051

I am rejecting this response because: It is absurd. They are stealing money from me which is fraud. They will not refund me. They will not re-send the items to me. They will not make the delivery driver who delivered to the wrong address (I have provided porch photos of what Amazon delivery driver took as well as my ACTUAL porch photo which shows my correct address number which CLEARLY is not where my package was delivered) go back and retrieve my package. Like any normal person, I do not pay money for NO SERVICE, NO PRODUCT, NO GOOD RESOLUTION. I AM STILL OUTRAGED AT AMAZON.

Sincerely,

*********************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested to return my Amazon order 112-8776296-3855446. Amazon sent a return label, and I shipped the package off on 01/04/2023. *** delivered the package back to the Amazon facility on 01/06/2023. For the last 3 months I have been arguing back and forth with Amazon about refunding me for the item. I returned the item and they keep refusing to refund me, saying that they did not receive the item and that their facility did not process the return. However I have proof that *** did ship the item back to them, and I also have the tracking number that shows the item was sent back to the right location. I also have proof of Amazon saying they received the package as well.
Business Response
Date: 04/12/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Once the carrier has received your return package, it takes a while to arrive at our **************.

In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed.

This additional time allows our ************** to find and process the item. We recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/13/2023

Complaint: 19921841

I am rejecting this response because: I returned the item on 01/04/2023, and you guys said it takes up to 14 days for the return to be processed by Amazon and in some cases 60 days to do so. I returned the item and shipped the package off on 01/04/23 and the package was delivered back to the Amazon facility on 01/06/24 by **** Although you guys received the package 2 days later from *** after I shipped it off back to you, you guys still repeatedly told me that it could take up to 60 days for the return to be processed and to reach back out after 60 days has passed. ******************************************************************************************** the 60 days that you were provided, you chose not to process my return or refund me even though there is proof from the carrier (***) that you guys did receive my return and that is was delivered to your return facility. Screenshots and proof are attached. I have attached proof and the tracking number provided by *** that the item was delivered to the return facility. I also have proof from your own Amazon agents confirming that they received the return package.

Sincerely,

******************
Business Response
Date: 04/16/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed their response and I understand their concern. I've checked with the concerned department in this matter.

In order to process a refund, the item is required to be received and processed by the return center. However, in this case the item is not processed and 60 days has passed already.

Hence we are unable to issue a refund for the order. We recommend that you reach out to the carrier that you used to return the item to Amazon.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/17/2023

Complaint: 19921841

I am rejecting this response because: I returned the item on 01/04/2023 and it was returned and delivered to the Amazon return center on 01/06/2023. You had 60 days to process my return after it was delivered and you choose not to do so. That is an error on Amazons end and not on my end because the item was returned to your center way before the 60 day ***** You are also consistently repeating the same thing from your previous responses and not addressing the real issue. You are also trying to switch the narrative to make it seem like (me) the customer did not return the item within 60 days but I actually did. The problem is none of your workers or agents processed my return while it was sitting in your return center for those 60 days.

Sincerely,

******************
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #***-3300580-4550641 I paid for items that were not delivered. I reported that my items were not delivered to the merchant and was given a photo of the delivery but in the photo it is not my address. I advised Amazon the photo the driver provided was not of my address and the representative stated I needed to file a false police report stating my items had been stolen or else Amazon would not help me. I have video security footage to show my items were not delivered, I also have photo evidence that the photo provided of the delivery does not match my address but the merchant refused to provide a resolution and insisted I file the false police report.
Business Response
Date: 04/12/2023
Hello Ncs *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on your delivery and reviewed the order notes. We regret the miscommunication if any.

We have issue a full refund on this order on Tuesday, April 11, 2023 to your original payment method. You should see the refund in the next 3-5 business days.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reaching out because Amazon issued a refund of $161.67 on 1.19.23 to ********** for **** ****. I no longer bank with Chase and that card has been closed for months. On 3.11.23 I visited Chase and received documented confirmation via bank statement that those funds were never received. ***** also communicated that they dont accept refunds on closed accounts. On 3.16.23 Amazon customer service communicated that I should reach out to charge-********************************* to escalate and have the funds returned another way. I emailed them on ****, ****, **** and was ignored. I called Amazon customer service again on 4.4 and they told me they dont have a way to send me a check or return the funds to another card. I find this response to be unethical and unacceptable. Amazon has my $161.67, ***** doesnt and I dont (happy to provide bank statements). Please help me get my money back, thanks.Order #: 111-7890621-0275444 Order date: Jun 11, 2020 Payment method: **** ending in ****
Business Response
Date: 04/21/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Regarding the refund on your order, the information we shared was correct. A refund was issued to your **** on Thursday, January 19, 2023 for $161.67.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days but no more than 10 days. I have verified the funds were processed through our processor and not returned by the bank.

The email that you used to reach our specialists is not the correct one. If your bank has trouble locating the completed refund, please contact our Billing Specialists by emailing them directly at charge-*********************************** Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/25/2023

Complaint: 19921751

I am rejecting this response because this matter still isnt resolved. The person that responded from AMZ should have handled this issue which has taken over three months. AMZ is stealing and its a disgrace. I sent a note with the necessary details to the correct email (twice, **** and ****) and I still havent heard back.

Sincerely,

********************
Business Response
Date: 05/05/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologies for the inconvenience caused with the refund.

Upon reviewing, I can see that our billing team has confirmed that the refund has been posted to your card.

The card issuer should be able to trace the refund with details. We don't receive a reference number until your card issuer has accepted the refund:

Reference Number: ***********************, please review to E-Mail sent on Wednesday, April 26, 2023 at 11:11 AM (PDT)

Here's the breakdown of your refund for this item:
Amount Refunded: $161.67
Date of Refund: January 19, 2023.

If your statement still doesn't reflect the refund, please contact your bank to provide the reference number, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Regards,

*****
Amazon.com
***********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.