Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,324 total complaints in the last 3 years.
21,869 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi!I want to fail a complaint against Amazon since they didn't consider my situation in detail. My Amazon.com selling account was deactivated because of an intellectual property issue. I sent multiple appeals addressing the issue but every time I received a template response. For my recent submissions, Amazon even didn't answer. I contacted the Account Health Team, and they suggested to me how to make the appeal stronger, I followed it, but Seller Performance Team didn't look into the details. They just immediately denied my appeals.I lose hope to reactivate the account by appealing via Seller Central so I kindly ask you to escalate my concern. This business is highly important for my team and me. Please, help me to reactivate the account. I attach my last submitted Plan of action.
Business Response
Date: 04/12/2023
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate seller's account and the seller has received appropriate communication on 04/12/2023 12:25 PDT.

Sincerely,
Amazon.com
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning,I am filing this complain against Amazon , because i bought 2 products that I never received and they are refusing to refund me the money or replace the items. Mind you , I have a locker room where all my packages should be deliver. However, they email me saying the package was deliver on Thursday April 06 , but i went there nothing. Being looking for the package for the past 5 days , until now nothing. Please , I would like your help, because this is not the first time they have done this to me. Thank You!
Business Response
Date: 04/12/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-0240776-0413062.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the beginning of 2023 Amazon changed to **** being the primary shipping service at my home. Unfortunately, my address is out of bounds with **** and I cannot receive packages. I have called multiple times and spoken with many agents. On 3/21/2023 I spoke with a gentleman named ******* (******?). (Ticket # V861880704) He mentioned that they can de-prioritize the **** so that the system will use any other shipping provider before the ****. He told me it would be 3-4 weeks to go into effect. On 4/10/2023 I called back. I spoke with one individual named ***** who said ******* never filed a ticket and placed no notes for the call. She said she would file it again and it would take up to **** business days to process. I explained that this should have already been done and the ball was dropped by Amazon and needed to be escalated and handled faster than **** business days. I have horse medications I need to order. She refused and refused to transfer to her supervisor. (Ticket # V877598002)I called back and spoke with a supervisor named ***** who said yes, ******* did file that de-prioritization and that it went though and to go ahead and order and it would ship any other carrier. I placed my order.The evening of 4/10/2023 I get an email that my items shipped ****! I called back on 4/11/2023 and spoke to a gentleman named ***** to transferred me to *******. ******* looked up the information and said that he sees the ticket but that the option to de-prioritize no longer exists and that the system is going to continue to pick ****!I tried to avoid this by shipping to my office, but Amazon Logistics cannot follow delivery instructions and deliver during business hours. All of this can be avoided by shipping any other provider than **** to my home - since they will not even load packages on the truck. I cannot make it to the post office to pickup due to work hours.
Business Response
Date: 05/11/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 05/11/2023

Complaint: 19921637

I am rejecting this response because: Amazon did not do anything to address the issue, and the way this reads they will not do anything unless it comes from me through their system. I have tried this and it has failed miserably each time - hence why I am going through the BBB. I am putting my email address below for them to look up the account, since it appears they were unable to look it up by the ticket numbers listed in the original response. I already cancelled my business account (although ********************** is making it extremely difficult to get my refund of the membership fee returned to me.) Basically, if they cannot stop using **** to ship to my home (where **** does not deliver packages!) then I will be cancelling my Prime membership and requesting a full refund of the remaining membership fee.
Email: *******************
Phone: ************

Sincerely,

***************************
Business Response
Date: 05/18/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with your order. Were currently unable to make any requests related to the carriers that deliver your orders.

For future orders, you might want to try selecting different shipping options; however, we can't guarantee that a particular carrier will deliver your package. You can edit Delivery Preferences for your addresses. Learn more about your options on the following page:

************************************************************************************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Complaint: 19921637

I am rejecting this response because:
This response from the Business does not address the issue at all - rather is just saying "oh well - too bad". Per my original complaint - I have been using the "delivery preferences" for close to 2 years. When Amazon say's "May not be followed" that should be replaced with "Will never be followed". They may as well not have delivery preferences. In the 2 years I have had my business hours (and extensive notes about when the office closes) the only times they delivered during business hours is when I call because I didn't get my package and they showed up 2 hours after my office closed. I have spoken directly to the logistics manager here for our area and he point blank told me that "delivery instructions are just a request that he does not have to honor".
I had been unable to respond to the business here after the last response, until just today. I did however respond to them via email directly (As they sent the email to me directly).
Since this is a bit behind the times, allow me to update. I received another response from them, which is a contradiction of this response and previous ones. Originally they have stated there is nothing they can do regarding stopping shipment via a certain carrier - Now they are saying they have made an exception and given priority to other carriers which may take up to 3 weeks - BUT that **** may still deliver packages as they are the only ones assigned to certain deliveries. This is exactly what I have been going through on the phone. 1 Agent says they can do this, another says they can't, another one says they did it (but doesn't) and the next one says none of the previous conversations were had because there are no notes or tickets (even when I have ticket #s.)
IF this truly works to stop deliveries from ****, I will accept it. If not (Which I suspect it won't) then I want my Prime cancelled and both my business account and personal account REFUNDED the remaining (Not a credit I cannot use). Amazon has been making my life miserable refusing to actually refund my Prime membership on my business account. It is stuck as a credit I will never use and will not allow me to direct deposit it saying it is a "digital" item. I have sent in 3 requests for a check to be mailed - which I am told by AR they can do - but it has not been done.

Sincerely,

***************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9674628-1548260, plastic base on item broke. Please arrange for refund to my credit card.
Business Response
Date: 04/12/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the defect on your order and have reviewed the options in detail. The return window on this product expired March 25, 2023, we will not be able to issue a return label or a refund in this case.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/13/2023

Complaint: 19921589

I am rejecting this response because I specifically requested that Amazon accept this defective item for a return. The manufacturer has been nonresponsive in the past and i prefer to deal directly with Amazon, who should stand behind the products they sell.

Sincerely,

****************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon will not allow me to access by ****** e books at ***************** account because I have a different phone number
Business Response
Date: 04/12/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding accessing your account.

In order to get access you need to contact us over phone and get in touch with account change team.

Here's a link to our Contact Us page:

***********************************************************************

Should you have trouble reaching us via the contact us page, then you could call using the following numbers: U.S. and ****** ************** or **************.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19921560

I am rejecting this response because: I have already contacted. Was told I can not access my account because I have a different phone number.

Sincerely,

*********************
Business Response
Date: 04/16/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern regarding accessing your account.

However in order to gain access you need to contact us over phone and get in touch with account change team.

Only they can help you troubleshoot the issue. There is no other way we can help you gain access to your account.

********************** takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Here's a link to our Contact Us page:

***********************************************************************

Should you have trouble reaching us via the contact us page, then you could call using the following numbers: U.S. and ****** ************** or **************.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MCR Prime Designs // ShopAwayUSA (A2L32FZ98ZKA65)Dear *** or Madam,My name is *************************, and I am the owner of an Amazon.com store, MCR Prime Designs. My Amazon seller account was deactivated on May 23, 2022, and has remained inactive since I received the email with this notification. I have been trying to contact Amazon in many ways in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.When my account was deactivated, Amazon did not provide me with a reason for this inactivation, in this notification, they just indicated to me that funds would not be transferred to my account while they worked to address this issue. To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees that might necessitate holding these funds any longer.I truly dont know where to turn for help: I cannot access my account, Amazon isnt considering my appeals, and my money has been frozen. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lack any instructive guidance. Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and release my funds. Thank you for your attention to this important matter. Feel free to contact me with any questions.
Business Response
Date: 04/12/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Additional information has been requested via email on 2/25/2022.
Thanks
Amazon Seller Performance
Customer Answer
Date: 04/17/2023

Complaint: 19921486

I am rejecting this response because:
I think it is unfair that you do not give me a direct answer to this situation because I do not have access to my account and I do not have access to the withheld funds. I do not have access to this essential information.

Sincerely,

*************************
Customer Answer
Date: 10/26/2023
Dear BBB, I am *************************, the owner of the Amazon seller account MCR ********************** Designs LLC. I am reaching out to you to request assistance in communicating with Amazon Seller Central regarding my fund release request. To provide some context, I had an identity verification video call to initiate the release of my held funds on June 21, 2023. Following the video call, Amazon requested some documents, which I promptly submitted on July 20. Unfortunately, as of today, Amazon has not provided me with any response regarding the release of my withheld funds. I kindly request a response by Amazon. Thank you in advance. ************************* MCR Prime Designs LLC
Business Response
Date: 10/29/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 06/29/2023.

Regards,
Amazon
Customer Answer
Date: 10/31/2023

Complaint: 19921486

I am rejecting this response because:
Amazon has no evidence to ensure that my account was used for irregular, illegal, or fraudulent activities. I consider this decision completely unfair. I had an identity verification video call with an Amazon investigator and sent all the documents that were requested.

Additionally, Amazon indicates that they sent me the appropriate communication on June 6th, but I never received any mail from Amazon on that date.

I kindly request that the decision taken regarding the release of funds in my account be reevaluated.
Sincerely,
*************************
Business Response
Date: 11/04/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-06-29.
Business Response
Date: 11/08/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 06/29/2023.
Customer Answer
Date: 11/10/2023

Complaint: 19921486

I am rejecting this response because:
The decision that Amazon is making is entirely arbitrary. My seller account has never been used to engage in fraudulent or illegal activities. I would appreciate an explanation regarding the reasons that led Amazon to make such assertions.

They are not providing me with any reasons on this matter.

Sincerely,

*************************
Customer Answer
Date: 11/14/2023
Hello,
I believe that Amazon has made an arbitrary decision regarding the release of held funds. They have not provided any valid reasons for stating that my account was used to engage in fraudulent or illegal activities. Currently, my funds are still being held, and my account remains blocked.
I kindly request additional information about this decision as I find it unfair. During a video call with Amazon, I presented all necessary documents, including invoices and other legal documents, providing them with all the information they requested.
Sincerely,
Marlym ******
Customer Answer
Date: 11/14/2023
Could this case be reopened in order to get back in touch with Amazon?
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date:February 13, 2023;The amount:$453.52;Account:******************,Order:112-2695382-2824262,Returuns **** Tracking number:9205590288589537512531,******************************************************************************************** goods dose't work,I had sent its back,It was delivered on March 15.I contacted with ****,the parcel was signed by Amazon,but Amazon always said did't received the goods.I need to get the refund,thanks.
Business Response
Date: 04/18/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the return on your Order ID: ******************* and have looked into the matter in detail. We will not be able to issue a refund at this time.

We need the return to be received and the items verified at our processing center before a refund can be issued. While the tracking does show a delivery, we do not have any other information about the attributes of the package or any other information.

Considering this, I would recommend you reach the carrier to investigate how the package was delivered and see if the item can be retrieved. In this case, as a self paid label was used, we recommend you purchase insurance while shipping the return going forward. For now, I'd recommend you reach the carrier to investigate.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/18/2023

Complaint: 19921455

I am rejecting this response because:I contacted with **** again.The **** confirm the parcel was signed by Amazon Returns department.
The parcel is stacked in the warehouse.
Please look into again,thanks.

Sincerely,

************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was reto charge for a item I sent back long ago I was I contact with someone from Amazon and they just stopped working with me I want to open another claim
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a racing seat from Amazon.ca, total cost of $447.99. Order number is 701-0634373-4509833. Took receipt of it on March 6th, 2023.Didn't fit correctly for what I needed, so I requested to return it. Amazon accepted the return, and provided a *** shipping label, 1Z30E7549169179185.*** tracking shows Amazon having received the return the morning of March 21st, 2023.Since then, I have been in contact with Amazon on multiple occasions regarding the status of my refund, and each time have been provided zero information other than a shifting deadline for them to quote, "investigate on your concern." First April 6th, then April 11th, and now April 20th.
Business Response
Date: 04/18/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the Order ID: ******************* and have looked into the matter in detail. The refund has already been issued on Tuesday, April 11, 2023 to your original payment method, the VISA.

You should see the refund in 3-5 days on your statement.

A refund can take upto 30 days after being received by the carrier to be processed, but often it is way sooner. We really appreciate your patience while you refund was processing.

We appreciate your feedback and have forwarded it to the correct team internally.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************`
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a PlayStation 5 from Amazon. It was to be delivered the same day. I was home and waiting for it. I recieved notification that it was delivered, however upon checking it was not. There was no picture provided proving that it was delivered to my address. Amazon would not remediate. Amazon asked that I contact police, however when I inquired I was told it was an internal Amazon issue and that they would have to handle it (as it was being delivered by Amazon themselves). It has been two weeks and Amazon refuses to refund.
Business Response
Date: 04/18/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with reference the delivery on your order Order ID: *******************. We will not be able to issue any refund at this time.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

We recommend you contact your local police authorities to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. In case you still have issues with the report being filed, please reach us within 45 days of the delivery date, which shows Saturday, March 25, 2023 during the working hours of the ***************** so we could assist with the process. We will happily cooperate with the police as part of any investigation.

We look forward to your reaching us with a valid Police Report in Closed/Completed status so we can take further action.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/24/2023
This issue is getting ridiculous. I have spoken with over a dozen of your representatives and gotten different responses from each. I have spoken with police, who mentioned (as stated numerous times), that because Amazon allegedly delivered this item while I was home, near the door, with the window open, and I know it was not received as reported, that it is an Amazon issue.

Please understand that I am a customer who orders from your company multiple times a week. I have had issues in the past where items have been delivered to the incorrect address, and was able to see this because an image was provided by your delivery driver. This protocol was not done in this situation. I can not find what house this was delivered to and play investigator for your company. I have been patient and understanding, however I am frustrated. You have sent me threatening messages and emails stating my account will be cancelled if I persue this matter, and I find that asinine. That is why I contacted, and am including the BBB in this matter. I will not be bullied into letting go of a matter of this cost. Please understand that I am trying to be patient, but after saving for months and this item not arriving, I am losing my faith in your company and patience with the situation.

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