Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,252 total complaints in the last 3 years.
21,805 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A dog kennel was purchased: Order date Feb 20, 2023 Order #***-9327062-6975428 $337.99 Upon receipt of item it was absolutely nothing as the seller description. I immediately contacted Amazon. We contacted the seller through email. The seller offered me a $30 credit and wanted me to try it out. I refused and asked once again for a refund and return label- no response. Contacted Amazon again, emailed seller several times, no reply. Amazon started an *** Review Complaint against the seller. Week later contacted Amazon again, nothing was resolved, the *** *********** dismissed the claim. A new claim was submitted and an email sent to me stating I would be fully refunded for the $337.99 by Amazon. Week later nothing, contact Amazon again, *** **** dismissed claim once again and another claim was opened plus another email sent stating an immediate full refund would be issued to me. Contacted Amazon again and again and again till finally I lost my cool- it seems that the *** **** was holding me responsible for sending this ******lb package back to the seller. I made arrangements and paid for it. Email notification was sent verifying I would be refunded ?? of S/H cost by Amazon just email copy of receipt. Everything that was asked of me I did- to date Amazon and the seller have taken $541.87 of my disability monthly check. Amazons return policy says 30 days ?? full refund. Amazon sends a prepaid label or emails a QR code label. I want my money back now not next month not 6 months from now but now!! *** asked multiple times to speak with Supervisor , Manager, and Amazon Management but they REFUSE to put me in contact with them. Im told to write a letter. One CS said it would probably take a month or more before I get a response from anyone. In other words Im out of $541.87
Business Response
Date: 04/14/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer wished to return the item for a refund.
Buyer has stated that the item was returned to the Seller for a refund. We need receipts for the additional costs incurred in returning the product.
What is needed from Buyer?
- Return Receipt
- Return Tracking number
- Shipping carriers name
In summary, Buyer is required to share the above details, for ** to further look into the issue and provide a possible resolution.
Sincerely,
Customer Answer
Date: 04/14/2023

Complaint: 19924270

I am rejecting this response because:

Sincerely,

***********************
I immediately sent copies of the receipts with the tracking information when I walked out of the **** store. To date this has cost me $541.67 with absolutely no resolution. I just received another email from Amazon saying they needed copies again of the receipts and tracking information. I just sent another email with ALL the documents. Lets just see what their excuse is next-
Business Response
Date: 04/26/2023
Hello,

customer has not provided the return tracking or receipt thus far. Customer was nudged to provide them but never did. The claim has been denied until customer provides return tracking since seller has reached out several times but emails have been rejected/bounced back.
Customer Answer
Date: 05/02/2023

Complaint: 19924270

I am rejecting this response because:
Ive not ONLY submitted copies once but four times to the *** Department of Amazon Prime Corporation. They really NEED to check themselves before calling someone out.*** also sent copies to the seller twice now and still havent received a response!!!!!!!
Seems like NOBODY wants to be responsible for making me return the product which under the 30 day warranty I wasnt actually liable for returning it. They were responsible for sending me a return label. I kept asking for the return label only to be told days before the deadline that I was responsible for returning it, cost of shipping and everything. I have 3 emails from different Amazon employees telling me that I would be immediately refunded for the shipping cost when I sent copies of the receipts to them. This has been going on since March 31, 2023.an entire month!!

Sincerely,

***********************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************************, and I am an Amazon seller who operates under the company name Firestock LLC. Our Amazon store is known as the Firestock Store, which is registered under the email address *********************** and our Merchant ID is **************. We have been selling on Amazon since February 10, 2022, and we are relatively new to the platform.As a new seller, I was advised by a friend to engage a third-party service provider to manage my account's daily operations. After much consideration, I decided to hire *************************** and his team to assist me in managing my account. We signed an A-to-Z Project Agreement, which authorized ************** and his team to operate my seller account in compliance with Amazon's policies and use the Fulfillment by Amazon (FBA) business model.However, without my knowledge or consent, ************** and his team violated Amazon's Selling Policies, Seller Code of Conduct, and Drop Shipping Policy. They fulfilled customer orders by purchasing products from other online retailers such as Walmart.com and having those retailers ship directly to customers. As a result, my account was suspended on June 13, 2022, due to the policy violation.I have since provided all the necessary information and documentation to Seller Performance in an effort to have my account reinstated. This includes a plan of action, a termination letter, and an invoice from a new supplier, PRP Seats. Unfortunately, my appeals have been consistently denied, and my selling privileges remain suspended.At the time of the account suspension, ********************** had approximately $9,200.00 USD in control of our client's sales proceeds. Therefore, we respectfully request that Amazon reinstates our selling privileges and releases our funds. We are also willing to comply with Amazon's policies and only fulfill orders as an FBA seller, and not make seller-fulfilled offers on Amazon.com.
Business Response
Date: 04/25/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************
Merchant Credit Team Amazon.com

Customer Answer
Date: 04/30/2023

Complaint: 19924201

I am rejecting this response because:
Ive taken accountability and Ive adhered to all actions that seller support has required me to. Ive furnished all documentation that has been required from me in regard to reactivating my account and get my funds disbursed, but I am being told that I wont get either. I believe this to be unfair and unreasonable.

Sincerely,

*****************************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I am writing to file a complaint against Amazon.com regarding the suspension of my seller account on November 6, 2022. I have been a seller on Amazon since August 17, 2020, and have always maintained Account Health Metrics to Amazon's exemplary standards before the suspension. The reason for the suspension was due to alleged counterfeit product complaints concerning ASIN B0949SSSVK, a Kirpi 10 Pcs Bitcoin Coin Souvenir with Coin Case. However, I sold a generic 10 Pcs Bitcoin Coin Souvenir with Coin Case and did not carefully review the product information before adding the listing. As a result, the product I sold did not match the product described on the product detail page. The products I sold under the listing were sourced from AQ *********************** because I did not properly vet these suppliers to ensure they were authorized distributors of the brands they carry. I understand that my old invoice from the previous supplier was not acceptable and not verifiable, as stated by Seller Performance in previous appeals. Therefore, resubmitting the old invoice made no sense. I have provided all the required information and documentation to reinstate my seller account, such as a plan of action and an invoice from a new supplier, *********************. I have also promptly removed the aforementioned listings from Seller Central and destroyed all inventory as soon as I received notice of the trademark infringement complaints. Seller Performance has consistently denied my appeals. Additionally, the appeal process has been frustrating and opaque. The reasons for the denial of my appeals were not clear, and the feedback provided was often contradictory. Moreover, the process has been extremely time-consuming, with lengthy wait times for each appeal submission and no clear timeline for resolution. The suspension of my account has caused significant financial harm to me, as I rely heavily on Amazon sales for my livelihood.
Business Response
Date: 04/13/2023
Hello from Amazon,

We are unable to locate an account with the email address used to contact us.

Please ask the Selling Partner to provide registered email address of the account or provide Merchant Token ID.

We will proceed further once they write back to us.
Customer Answer
Date: 04/13/2023

Complaint: 19924054

The primary email associated with the account is, ***********************
The merchant token is: AJJPPG4S6R7SA
Please review my most recent (3rd) POA as it goes into detail about the company making the counterfeit claim against my account baiting me in with misleading information and then not being registered properly with the ***** to make such claims.
Thank you for your time.
Sincerely,

***************************
Business Response
Date: 04/16/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/16/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/19/2023

Complaint: 19924054

I am rejecting this response because:

We take all complaints seriously and understand the importance of protecting intellectual property rights. For that, I thank you for your devotion to this matter as I understand that Amazon also takes these complaints very seriously. However, we would also like to emphasize that our case is unique, and proper understanding of our suspension is required. This is not an ordinary counterfeit claim.

Regarding the complainant's trademark application for the word mark ******* (U.S. Trademark Registration No. *******), we would like to clarify that the scope of protection for their trademark application is limited to goods under International Class 020, namely Shelves; Shelves for storage; Shelving (please see attached).

Our product, which is a Bitcoin souvenir coin, is not covered by their trademark protection category, and therefore, we do not have or require a licensing agreement or a letter of authorization from the brand *******. We believe Amazon has acted prematurely by suspending our account for a trademark complaint that is not protected within the rights owner's scope of protection. Additionally, we believe this is an abuse of the infringement reporting tool as the rights owner is well aware that their trademark protection is limited to shelving products.

Furthermore, the souvenir coins sold under ASIN B0949SSSVK are Bitcoin memorabilia tokens. The official Bitcoin logo was placed by the founder, *******************************, under Public Domain. It is protected by the Creative Commons license in *******; FREE to the open market for both commercial and personal use. It CANNOT be branded- which further nullifies the reasons behind our account suspension.

We assure you that we take complaints about counterfeit products very seriously and have taken steps to ensure that we are sourcing our products from authorized distributors. We have vetted our suppliers to ensure that they are authorized distributors of the products they carry, and we have obtained verifiable
invoices from our new supplier.

We apologize for any confusion or inconvenience this may have caused and would like to assure you that we are committed to resolving this matter in a fair and timely manner. Thank you, again, for your time and careful attention to this matter.

Sincerely,

*******************;
"Brokerbid"
Business Response
Date: 04/21/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Customer Answer
Date: 05/01/2023

Complaint: 19924054

I am rejecting this response because:
We understand that Amazon cannot provide information on its investigation methods, but we respectfully request that Amazon reconsider its decision based on the facts we have provided.
As we previously explained, the complainant's ***** trademark registration does not cover any form of souvenir coins and is limited to goods under International Class 020, specifically Shelves; Shelves for storage; ********* International Class 020 is the class covering furniture. We have provided documentation to support this fact, and we believe that Amazon's decision to suspend our account is unfair and unjustified. Souvenir coins, such as the one sold on the **** in question (B0949SSSVK) fall into International Class 014, which covers items of jewelry. These goods are unrelated in character, nature, use, and marketing appeal. Shelving and shelving for storage has absolutely nothing in common with collectible tokens. Furthermore, the name "Bitcoin" used on this listing and its attributes are Public Domain and CANNOT be owned by another brand.
We understand that Amazon has policies in place, but we believe that those policies should be applied fairly and based on accurate and material information. We respectfully request that Amazon review our appeal once again and consider the evidence we have provided.
If there is any additional information or documentation that you require from us, please let us know, and we will do our best to provide it. We appreciate your time and attention to this matter and hope that we can resolve this issue in a fair and timely manner.

Sincerely,

***************************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly reported a fraudulent seller to Amazon through various service channels, shown proof through seller reviews that this is repeated behavior, shown evidence that the seller is using 3 fake customer profiles to give themselves 5 star ratings to try to counteract the legitimate 1 star ratings, etc. and the seller is still on the platform. The seller needs to be removed to prevent more customers from being scammed, and Amazon needs to provide a direct channel to report and remove scammers from their website. Happy to provide more information to an Amazon associate who is going to fix the problem.
Business Response
Date: 04/13/2023
Hello from Amazon,

The email used to contact us is not associated with any Selling Partner account.

Please ask the Selling Partner to provide their registered email/Merchant Token and elaborate the issue.

We will proceed further once they write back to us.
Customer Answer
Date: 04/13/2023

Complaint: 19924040

I am rejecting this response because: I am not a seller. I am a consumer who was scammed on your platform. I have been requesting that you remove the following seller from the platform in order to protect your customers from continuing to be scammed.
*****************************************************************************************************************************************************************************
If you actually read ALL the SELLER reviews (which not a single associate has done because I keep being asked to provide product reviews) you will see that the seller is either sending bootleg products or not sending anything at all. The seller is using fake profiles under the names *****, ****, and ************** to push their ratings up. An associate will have to actually do the work of reading all the reviews on the seller page, looking at the names/profiles of the people posting the reviews to understand the issue. Not a single person at Amazon has done this. Do your job, read ALL the information I have provided, and remove this fraudulent seller from your platform.

Sincerely,

*****************
Business Response
Date: 04/18/2023
Hello *****************,

Thank you for reporting the abusive seller. We reviewed the account have taken the necessary action.

Thank you,
Amazon.com
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. The specific seller I have been reporting to Amazon for over a month has finally been removed based on this complaint, however Amazon has not made any commitment to improve their process for customers to report scam sellers and have them removed from the platform. Amazon needs to review their systems and find a better way to moderate these issues.

Sincerely,

*****************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon accepted my return for a pair of headphones that were damaged out of box. I shipped the headphones back the next day. The headphones arrived and now Amazon is telling me it will take 30 days to refund my money. This is unacceptable and is not in line with their refund policy of three to five business days for credit cards and two to three hours for gift cards. I would like my money refunded as I have returned the product.
Business Response
Date: 04/13/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I am sorry to learn you received damaged headphones. I certainly understand those headphones were returned on April 4, 2023.

Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19924016

I am rejecting this response because:
The package has been received by Amazon. Proof here in this *** link:
**************************************************************************************************

I would like my refund to be issued please.

Sincerely,

***********************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't remember the date of the return. On July 7 2022 I bought a 2020 MacBook Air with M1 chip for $11248.18, ORDER # ***-1666666-8034616. I tried to return this computer before August 7 2022. However, I had recently had a stroke followed by three brain surgeries and I was a bit confused. Apparently, I returned a different but identical 2020 MacBook Air with M1 chip. Amazon emailed me that I was trying to commit fraud and that they were cancelling my subscription to Amazon for all but digital items. When I asked Amazon to return the wrong computer to me they said that they had destroyed it. They said that it was because of numerous violations of their return policy. However I have searched back in my email and can find no previous complaints or warnings. Settlement desired: reinstatement to Amazon, the ability to buy printed copies of the book I wrote from KDP, and give me store credit for $11248.18. Thank you, *****************
Business Response
Date: 04/14/2023
Hello ***,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return order #***-1666666-8034616.

I've reviewed the details and see that an email has been sent to you by our account specialist team that your account is restricted to digital purchases only. All non-digital orders will be cancelled automatically. We cannot reverse this decision or provide you with more details on this matter.

With regards to the order #***-1666666-8034616 refund status, I request you to kindly refer the email dated September 14, 2022 or February 13, 2023 that states:

We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to digital purchases only. We will automatically cancel all non-digital orders placed on Amazon.com

Additionally, we have closed this account because you have requested refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.

If you would like to appeal the decision, I request you to reply to the email received or write to ****************************. **************** team can only confirm that we sent you this message and help you with any other issues. We cannot reverse the decision or provide you with more details on this matter.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of order December 17, 2023 ********************* ******* Wingtip Zapatos Oxford con cordn, Marrn, 8- ORDER # ***-3170073-7044217 Placed order and when I received notification that item had arrived, went to Amazon **** ************ *******,**. I opened locker and looked at item discovering it was the wrong shoes, the sent baby tennis shoes put contents back in sealed bag inside same locker and called Amazon customer service tel. ************** explaining that wrong shoes were sent and put back in locker and **************** responded that someone was picking item in three days and I should see a credit in 3 weeks to 60 days. This has been dragged out for now over four months and I just want my refund of $92.75 for the shoes I never received.Final Details for Order #***-3170073-7044217 Print this page for your records.Order Placed: December 17, 2022 Amazon.com order number: ***-3170073-7044217 Order Total: $92.75 Shipped on December 18, 2022 Items OrderedPrice 1 of: ********************* ******* Wingtip Zapatos Oxford con cordn, Marrn, 8 Sold by: Amazon.com Services LLC Condition: New $87.50 Shipping Address:Amazon Hub Locker - Capable Map **** ***************************** at Delivery Station *******, ** 48342-1940 ************* Shipping Speed:Standard Delivery Payment information Item(s) Subtotal:$87.50 ************************* -----Total before tax:$87.50 Estimated tax to be collected:$5.25 -----Grand Total:$92.75 Payment Method:MasterCard | Last digits: **** Billing address *********************************** ************************************************************************************************* Credit Card transactions MasterCard ending in ****: December 18, 2022:$92.75 To view the status of your order, return to Order Summary.Conditions of Use | Privacy Notice 1996-2023, Amazon.com, **** or its affiliates
Business Response
Date: 04/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* as you are referring to the refund for the order.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/20/2023

Complaint: 19905541

I am rejecting this response because: The item that they are charging me for I never received, they sent the wrong shoes so they were put back in same locker and they were picking the item from locker in a few days, then called them different times about the refund which they kept saying it would take a long time. They kept the item from locker and i never received correct shoes, so all I want is my refund for item i never received. What ever they did to the contents from the locker is their responsibility not mine.

Sincerely,

***********************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/9/22 I purchased a drone via the Amazon app, called Ganpos Drone with 1080P Dual HD Camera - 2022. I recently opened the item in my 3rd attempt to use it. The instructions arent clear nor specific to operate the drone and lacking important info, it was false advertised as a high quality drone based on the price, its too difficult to calibrate, the remote is non responsive, the drone is non responsive and lags. The drone will not calibrate and therefore can't fly without crashing. The instructions had to have been written by a first grader. The drone only goes up and down, it doesnt turn, rotate or do anything smh. My product support and return window closed. I feel scammed and this is not what I expect from Amazon, whose customer service said to contact the seller repeatedly. I feel like its no resolution to this. The drone is junk and should not have even been listed on Amazon. I can add my order number if necessary. Total amount was $47.69. Order #***-3678229-4977837
Business Response
Date: 04/13/2023
Hello Trae,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I've looked at your order details and see the Drone was delivered in December 2022. In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date (90 days for eligible baby items). Beyond Amazon's return window, we won't be able to refund or replace on behalf of manufacturer or the seller.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested a full refund from Amazon for 1) items that were never delivered and 2) an item that I received that I had canceled and had requested not be sent. That request was acknowledged and it was sent regardless. I asked to return the second item and they were going to charge me shipping, I should not have to pay shipping and I should receive a full refund. I have spoken to no less than five different people who assured me this would be addressed, it has not been addressed. I should receive two refunds, one for approximately $48.00 and one for approximated $150.00. I was very clear with several individuals that I did NOT want credit on my account, I wanted a refund. This issue has continued for over a month.
Business Response
Date: 04/13/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/13/2023

Complaint: 19923771

I am rejecting this response because:

Your Account ********************
Message From Customer Service
Hello,

This is ****** from Amazon ***************** it was my pleasure assisting you with your concern today.

Thank you for contacting in today and taking the time out of your busy schedule.

The refund was already processed last March 29, 2023, since there is a dispute you filed the refund did not go through. Please close the dispute for the refund to complete, you can refer the information below to your credit card company.

Refund ID: *************************/TgpnOEg
Chargeback **************

On this occasion, we don't require you to return the item. You are welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help).

If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

We appreciate your business and look forward to serving you again in the near future.

Best regards,
****** L

Amazon.com

Sincerely,

***********************
Customer Answer
Date: 05/02/2023
I wish to withdraw my complaint. The BBB was unable to assist me, I will try ************** for the refund due me.
***********************
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 04/03/2023 Date of delivery: 04/03/2023 Transaction amount ******* Hi,My account was closed after delivery for falsely being accused of having accounts closed before which is a lie and I asked proof for, I was also told my account had many refunds which was a lie and only had one in the past 3 years. I was delivered 3 empty boxes on 4th April 2023 and upon contacting Amazon they refuse to acknowledge this or make amends. This has now made me depressed and stressed as I am without money and items. I am getting the same generic replies all the time via email. I just want my amazon account back as they are not providing me valid proof in accordance to GDPR and are also going against the rules stated in Trading Standards. Thank you
Business Response
Date: 05/26/2023
Hello,

My name is ******** and I am a member of the Amazon Account ******************** team.

I've reviewed your e-mail,and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
*****************************
Customer Answer
Date: 06/05/2023
Hi still received the same generic message from Amazon. I would like proof to see which account has so called been closed which is linked to my current account closing. Its against GDPR that they are keeping this information against me and can take this further.

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