Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,630 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone on this website (Order ID: ******************** and it did not operate as expected (basic function) I returned the item on 1/3/23 With tracking 1Z0V2Y979052438350, a shipping label provided by AMAZON It appeared lost as the tracking didnt update for MONTHS and they refused to accept responsibility The item finally delivered back to them and they STILL REFUSE to refund without a REASON I have the shipping receipt with the weight of the parcel (3 lbs) to prove I returned the item If this isnt resolved I will make legal actions and tort claims Against this business HORRIBLE!!
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

As we can see that you are referring to the refund for item you returned.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 from the date you returned the item, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on December 19, 2022 Order# ***-4392804-1857016 Ordered on December 20, 2022 Order# ***-3617451-3471436 The above items were not received when I returned home to retrieve. I waited 7 days to check with neighbors seeing if they retrieved from door. I was informed they did not. I talked to Amazon was told to file a police report. I did. When I called Amazon later I was told that the thief report needed to be closed by ******* ****************** They do not close reports unless there is a conviction. I am attaching the information from their webpage stating that. I HAVE DEALT WITH THIS ISSUE TOO LONG! I WANT MY REFUND FOR THE ***** I DID NOT RECEIVE. I AM A AMAZON PRIME CUSTOMER AND SPEND TOO MUCH TO BE TREATED THIS WAY. IT IS UNPROFESSIONAL.
Business Response
Date: 04/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* that you didn't received the order.

Based on the investigation, the concern team already shared you the correct information. As mentioned in this case we can't issue any refund on it as it.

With the complete investigation, the team confirmed that the item was delivered as per the given delivery address.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12, 2023 at or around 4:11pm I placed an order with Amazon.com for a replacement battery for Greenworks 40V (order #***-5654288-2901023). The order was being process by a third party that Amazon partners with call AC Doctor **** The purchase price with taxes was $19.18 On April 12, 2023 at or around 6:39pm the order was cancelled no reason was disclose as to why. Shortly after I reviewed Amazon's website to find a replacement I noticed that the third party company that works with Amazon increased the price and the total would be $48.41 (with taxes). I immediately contacted Amazon's customer service and for over an hour I was speaking to multiple representatives. Towards the beginning of the calls one representative told me to repurchase the item for $48.41 and that they would credit me the difference once the item had been delivered. However, she needed to transfer me to a supervisor, during this time my call had dropped and I was talking to different representatives. At the end the supervisor informed me that all she can do is send a request directly to AC Doctor **** to see if they can honor the original purchase price as they had made an error with price descriptions on their website. On April 12, 2023 at or around 7:00pm I reordered the item as instructed by Amazon.com representatives for a total of $48.41 (order #***-9339120-5757836)On April 13, 2023 at or around 2:50am I received a message from Amazon.com (************) that "this order is from a third party seller, and the seller does not need to refund the price difference according to Amazon policy and sell did not promise to refund the difference."I'm seeking the price difference of $29.23 as I explain to Amazon this is false advertising as I purchase the item as listed but once the merchant realize that they made an error they canceled my order as an attempt to not honor what was listed on their website.
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* that you are referring to the price difference credit.

Based on investigation, with the help of concern team to resolve this issue I can offer the difference amount of $29.23 refund to your amazon gift card balance. I request you to respond with the confirmation about the gift card balance refund so that I can process and help you with confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Complaint: ********

I am rejecting this response because:
Hello ********,
Thank you for reaching out to me about the BBB Case #******** and apologizing for the issue that occurred.

As for the refund that is great news as I would gladly accept the refund amount of $29.23. However, can that be refund to me in the **** card that I purchase the product with ending in ****, given that I didnt use a Amazon gift card to make the purchase.

Sincerely,

*********************
Business Response
Date: 04/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* that you are referring to the price difference credit.

Based on the investigation, as per your request of refunding the amount of $29.23 is processed back to your original payment method.

You can expect to see this refund on you card statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 2023 Patio Wicker Swing Chair with stand and rain cover sometime the week of March 13, 2023. The item was on clearance for $49.98. I remember seeing a ******* sign on the order. I received an email from Patever on March 22, 2023 saying my order had been shipped with the tracking number as AG720435133CN. Instead of the Patio Swing we received a small package containing a cheep cloth hammock. The return address was Online Seller, ************************************************************************. I researched this address it appeared to be an abandoned building. I am still trying to figure out which credit card I used but since I haven't received a credit card statement for this amount, plus the shipping cost, I am not sure. I do believe I would have used CITI Preferred card because it purposely has a low credit amount that I normally use on-line. One of their emails said I had paid by PhontonPay. I have no idea what that is.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop and decided that I needed to upgrade it as it did not have a feature that I wanted. I sent a message to the seller requesting they contact me to assist in choosing another laptop. They never contacted me. I returned the laptop and confirmed that the item was received by the seller on 4/12/2023 but they refuse to issue a refund until 4/26/2023. There is no reason for them to hold onto my funds for 2 weeks after receiving their product. I need the funds to purchased another laptop for work. Please assist in having my refund issued sooner.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon checking the order details, we can see that the item marked as returned on Apr 12, 2023.

Once the item is returned, the refund will be issued automatically once the item is processed as returned with complete checkup.

Once the return is processed the refund will be issued and you'll receive the confirmation email. In this case 4/26/2023 is the maximum time to wait for the refund to be processed. The refund will be issued before that itself.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/16/2023

Complaint: 19931951

I am rejecting this response because: although I am being told the longest wait time is the 26th, I still believe that is unacceptable my refund should be issued the same day or within 2-3 days after the receive their product.

Sincerely,

*********************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ordered an item to be delivered to my home. The package delivered was an empty box. Amazon seems unwilling to assist me. Suggesting I have packages delivered to a locker instead. I fail to see how that would change anything, as the item BOX was delivered with no item inside.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order# ***-4206328-5477829. Upon reviewing the order I can help you with refund or replacement for the item.

I request you to confirm your back for the option so that I can complete the action and help you with confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam,I am writing to kindly request your assistance in forwarding the attached Plan of Action to the appropriate Amazon Team for review.As I know, Amazon has been waiting for an invoice for the products I sold under the ***** B0BQCDXSXW. Unfortunately, I am unable to provide Amazon with any documents, as explained in detail in the attached POA.I am reaching out in the hope that the Amazon Team will find the attached POA satisfactory and ***** me another opportunity to start selling on Amazon. I understand the importance of following Amazon's policies and procedures and am committed to ensuring that our future activities meet these standards.Thank you for your time and consideration. I look forward to hearing back from you soon.Best regards,**************************
Business Response
Date: 04/15/2023
Hello,
We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.comSeller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19931315

I am rejecting this response because: I've updated my previous Plan of Action with even more detail on why invoices weren't provided.

I wanted to thank you for taking the time to review my updated POA, in which I provided additional details regarding my inability to provide the requested invoices. Amazon's policies require sellers to provide requested documents, and I understand the importance of adhering to these policies.

However, I must reiterate that I cannot provide the requested invoices due to their falsification, which I became aware of. I take full responsibility for this situation and want to assure you that I am taking all necessary steps to address this issue and prevent it from happening in the future.

In light of the circumstances, I respectfully request that you consider my appeal without the invoices for goods. I am committed to working with you to resolve any issues and to ensure that all policies and procedures are followed.

Thank you for your attention to this matter, and please let me know if there is any additional information or documentation that you require.

Sincerely,

**************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a DJI Mini 3 Pro Fly More Kit, Includes Two Intelligent Flight Batteries, a Two-Way ****************** Cable, Shoulder Bag, Spare propellers, and Screws ,Black and it states it was delivered 02/9. I have been oversees due to work and returned and my package was never delivered to my home as i have ringdoor bell to verify. I reached out to them to see what we can do in regards to this and the reps say it's outside of the return or refund window. how am i supposed to claim an item was not delivered until i get home to verify. i spoke w a sup who was not helpful at all and disconnected the chat on me. amazon is a billion dollar company refunding my ****** is a ***** to this company ! I asked for confirmation as the sup states he has delivery confirmation it was delivered but he could not provide it to me and disconnected on me when I asked to speak with someone higher than him. This is ridiculous its not thousands of dollars I am asking for. A refund for my ****** item that I did not receive! How is that hard understand the window for RETURN but its ridiculous that I am basically SOL because I was oversees at work and my package was never delivered. Many new articles and videos have proven Amazon workers do not always drop off the items do the houses and sometimes steal them! This is the case!
Business Response
Date: 04/14/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding refund for DJI Mini 3 Pro Fly More Kit.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/17/2023

Complaint: 19931241

I am rejecting this response because: I did not say anything about it being took AFTER delivery I am saying it was never delivered. Can I be provided the proof of this delivery that you are stating. I do not accept this

Sincerely,

*********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint regarding issues I am facing with Amazon which I have been unable to resolve on my own. My name is ********************* and I operate as a seller on Amazon in *******. I have recently become aware that my funds totaling 10 246,59 $ have been held, and my account was deactivated on 8/10/22. Due to the complexity of e-commerce on Amazon, I have decided to discontinue selling and requested the withdrawal of my funds.I have reached out to Amazon Payment Team via a letter on 7/4/23, after the 90-day period had expired, seeking guidance on how to unblock my funds and transfer them to my bank account. Unfortunately, the official response from Amazon has left me with no options as the team informed me that all my funds cannot be disbursed to me, and this is a final decision.As I am unaware of what to do next to retrieve my funds, which is a significant amount of money for me, I am reaching out to your team for help. I would greatly appreciate any assistance you can provide.
Business Response
Date: 04/17/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-04-11.

Regards,
Pooja
Customer Answer
Date: 04/18/2023

Complaint: 19931195

I am rejecting this response because:I understood Amazon's answer, but I don't agree with it, as Amazon doesn't explain what exactly was violated by me. Amazon does not explain what deceptive and illegal activity was used to engage by me. I would like to know exactly what my violation is, otherwise I would like my funds to be withdrawn.

Sincerely,

****************
Business Response
Date: 04/21/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 04/11/2023.
Sincerely,
Merchant Credit Team
Business Response
Date: 04/25/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/4/11.

Merchant Credit Team Amazon.com
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a diamond ring from them through Amazon after two months of having the ring, the stone fell out of the centerpiece I was washing my hands and noticed that it was missing. This was the second ring I bought from them the ring cost $2670 And I have no idea how the stone couldve possibly just fallen out like that of the setting I looked down at my hand. I was washing my hands and I noticed it was gone. The ring was still completely intact. Other than the missing diamond I contacted them immediately. They responded to me through Amazon and agreed to refund my money , once I sent the item purchase back when I said the item purchase back, they only refunded me one *****, and then refused any further contact her further I continue to reach out to the month after month after month and then I actually went through the customer service with **********************. They kept they needed me at that time and they tried to reach out to them. Didnt have any luck, but there will be a third party Claim five on my behalf so I can remember not hearing anything from them I contact them again and then Im told that its too late theres nothing that can be done. So I spent $2000 on a ring that basically was returned and I was refunded, one *****, nor neither ******* diamonds, or Amazon would do anything about it without the ring without my money and sick to my stomach . I dont know how people can get away with things like this.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/09/2023
I purchased a few diamond rings through the company through Amazon. One of the rings was faulty, and the stone fell out after wearing it for maybe six weeks if even that I contacted the company and Amazon and let them know, they told me that I would be fully refunded and to return the item. I did just that they took a very long time to even respond to me, and then they refunded me one ***** When I kept on trying to find more complaints and calling Amazon and getting a third-party claim and all that they kept prolonging and prolonging until the point where they told me that it was no longer valid. This is actually I think Ive tried to follow report for the Better Business Bureau I was I thought I was on another site but it Didnt . I never got a response. I did see on another place that they have done this multiple times to people I paid **** something dollars for the ring to have a centerpiece just fall out with no damage to the ring at all. I have photos of the transactions the receipts the cost the whole entire thing and no one really refuses to , give me my money back or even compensate me and sent me another ring so Im just asked out of almost $3000 every attempt Ive made to try to recover. My money has been a fail so Im reaching out with the hopes that this doesnt happen to anyone else I was in no position to just be losing $3000 of my money please help

Refund
Business Response
Date: 06/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for adding additional information but as mentioned we wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 07/18/2023
In my complaint that I had this prior to today, they filed in April there is back-and-forth about there not being a order number, and then not being able to find the account so I myself went on the search and actually found all the information in the original receipt for the purchase item, and I provided it at this point Case Case Number attached For the ring to pick the case back up thank Thank you very much ************************************

*** Order number provided in attachment - 111-8247027-0313012
Business Response
Date: 07/31/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information, based on order details of #***-8247027-0313012 we can see the investigation team already shared complete information to you.

As per the team the item returned to seller in damaged condition and the requested you to contact carrier.

In this case as the investigation team already informed you, we don't have any option to issue refund for the item.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 08/04/2023

Complaint: 19928228

I am rejecting this response because:
They kept stalling out. They did not say that it was damaged in the beginning, and even with it being damaged it shouldve been returned to me because it is 14 karat gold, and I still had other diamonds on it. It is unfair for them to keep the item and my money. And they cannot show any proof that the item was damaged will not prove to me at all if it was returned in that manner, I was on the phone three-way when the lady called the company and she even said during the phone call and this is the Amazon lady that she thought that there was something fishy about the way that they were handling business so once again, I have done everything on my part from me the minute the item was returned, continually through the year and then filing these complaints. Its been one year and I have been on top of it since the month it happened, so I am very dissatisfied with the Amazon not trying to take care of this matter. I feel that they are being very unfair to a good paying customer as they could go through my entire account and see everything and what they cannot see I can provide, and have provided.
Sincerely,

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