Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,262 total complaints in the last 3 years.
21,811 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon attempted to charge me $13 for shipping on an order without my consent.This is in violation of all major credit card processors policies. This needs to be fixed, as this is an unauthorized charge on behalf of Amazon.I had to cancel my entire order because of this, because after changing my shipping speed, you changed my delivery date for one item from the 16th to next month.Contacting support to get this issue addressed is nearly impossible as the support agent does everything it possibly can to prevent you from getting a live agent.Support agent tried to again charge me for shipping without my consent or without informing me that they were going to charge me again. When I called them out on this they said I should just contact support again once the item is delivered to get that refunded. They tried to charge me, again, without my consent, and intended to let me eat that charge until I made them confirm it was going to happen.Agent ****** is the one who attempted to process this unauthorized charge.You are insanely lucky I didn't opt to just immediately file a chargeback against your company as this is blatant fraud.
Business Response
Date: 04/13/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have been charged $13 shipping charges for your order.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023
Order ID: *******************
Business Response
Date: 04/16/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the shipping times and delivery charges for your order.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 04/24/2023
The business stated I would get a response from the appropriate team, but they have not contacted me in an attempt to resolve the matter in any way.

Their response did not address the concern and the business did not take the actions they stated they would.
Business Response
Date: 04/28/2023
Hello ****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Prime Shipping Times.

Were sorry for any misunderstanding.

Our delivery estimates are based on the item's availability and the delivery speed you choose. If an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free Shipping. The most up-to-date delivery date for an item will be displayed during checkout.

If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Some Amazon.com products are excluded; for example, oversize or heavy items, items regulated as hazardous materials, and other items with special shipping characteristics. Some products sold and shipped by sellers also do not qualify for Prime shipping.

More information about Amazon Prime is available on our Help pages:

***************************************************************************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Pratap
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bumper for my Jeep Wrangler from Amazon - The bumper arrived damaged -The box was damaged and broken up -I opened the box and the bumper was damaged, the plastic was open and had brown rust on it -The paint was chipping off the bumper and it was also scratched up.-The bumper was returned on 4/7/2023 and according to my tracking label.. Amazon has received the returned item that was sent to me damaged. Theyre now telling me that it will take up to 60 days for me to receive my refund. Its not fair because I did my part and paid and they didnt have to wait to get my money. Why should I have to wait to get my money back when the item should have not left their warehouse damaged. Apart from that Amazon will not allow me to post reviews about the purchase on their site. I just want my money back and I feel like I should get some type of discount, credit or perk for my trouble. This has been a headache and I feel unappreciated as a Prime customer.I have attached pictures of the item and how I received it I have attached a copy of the order I have also attached a copy of the return shipping that has the tracking number on it to show that Amazon has received the damaged item back..
Business Response
Date: 04/18/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for returned item OEDRO Front Bumper Compatible with 2018-2023 Jeep Wrangler JL & Unlimited JLU (2/4 Doors), 2020-2023 Gladiator JT, Rock Crawler Off-Road Bumper.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $285.04 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been shopping with Amazon over about 15 years now I've been a prime member with Amazon over about 10 years now and lately the last year too I've been having problems with deliveries late deliveries items not even being delivered I've been having problems with customer service these last few problems I've had with Amazon is that I ordered some products and Amazon told me they were undeliverable so they was going to refund me 3 to 5 days and it's been over 5 days and I call again now they're telling me it's going to be 30 days and I don't understand that I have to wait 30 days when it was their decision to not deliver my items and sent me an email saying that it was undeliverable and I still have to wait 30 days to receive my refund I'm really not understanding that the next problem is I had a couple of items on my Amazon account that I noticed that I did not order and these are automobile parts I don't drive I don't have a car I don't understand how these things was on my account and also charge to my card .I really don't keep up with my account like that cause I'm always constantly ordering from Amazon and if anyone look at my account they will see that I've spent thousands and thousands with Amazon in these last years I made a complain about the automobile parts never heard nothing back about that so I'm at a point that I'm just going to discontinue my membership with Amazon I'm not going to spend my money with Amazon and I'm okay with that because they're giving me headaches ,stress and anxiety and I don't need that I just wanted the consumers to know what's going on with Amazon they're giving bad business I hate to say that but that is the truth that's what's going on right now is all bad business but I'm going to keep trying to get everything back that is owed to me and I'm just going to discontinue my membership and I think that will be better for **************** ..
Business Response
Date: 05/02/2023
Hello,

We have denied the customers request for a refund. Customer already raised a dispute with their card issuer on order 111-0679397-3698632 claiming the order was fraudulent. We researched and shared the necessary information with customer's card issuer and their card issuer has closed the dispute in Amazon's favor now. Kindly request customer to reach out to their card issuer for more information with regards to this reimbursement.

Sincerely,

******
Amazon.com
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************. I finally opened up an Amazon Prime account. I purchased items with my debit card ending in **** and payment went through fine as well as my orders were delivered. I then used the same debit card to purchase an Amazon gift card from Klarna (Buy Now Pay Later) to purchase some items and Amazon placed my account on temp hold due to suspicious activity. I uploaded proof of gift card purchase with a debit card ending in **** and my card showing my name and last 4 digits ****. Amazon permanently closed my account stating it was linked to a closed account. This is not possible because I never opened up an Amazon account before until now. I also have a gift card balance remaining iao $45 on the account that was closed. So I am a very angry and upset person right now. My sister has an Amazon account and I live with her so the delivery addresses will be the same but that's it. Amazon doesn't even investigate thoroughly. I have attached the information I sent to Amazon proving i purchased the items. My billing add is *********************************************************************. I would like my Amazon account re-opened and for corporate to reach out to me because I also have a $45 gift card balance remaining on the account.
Business Response
Date: 04/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 04/21/2023

Complaint: 19925458

I am rejecting this response because: How did I violate the terms of the account. That wasnt explained it was a brand new account that was not linked to any other accounts. I sent proof of my identity. I would like an email showing proof of what account I was linked to that was closed or how did I violate the terms of the account. On top of that I had a gift card.. where is my money can I even get my gift card money back?This is stupid and rook have to go to this extent. Show proof of the violations. If not give me my gift card money back ASAP. Next step is an attorney.

Sincerely,

***************************
Business Response
Date: 05/18/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-18 confirming account reinstatement.

Sincerely,
********
Amazon.com
==============
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date : 3/26/23 Order: 112-3189419-7892226 Amount due for refund: $1642.99 Email: ********************* Order was returned to Amazon on Friday the 31st confirmed delivered to the warehouse on 4/4/23.Item remains not refunded even though was returned. I tried to reach out multiple times to chat support as well as emailing ******************* office and neither response was helpful. I am seeking a refund back to my gift card balance that I am due so I can continue to be an Amazon customer. My experience as a customer returning something has been a bad one as it should not be taking this long to get a refund for a defective item. Please Amazon do what's right and take care of your customer.
Business Response
Date: 04/13/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item ASUS VivoBook Pro 16X OLED Slim Laptop, 16" 4K 16:10 ************ Ryzen 9 6900H CPU, NVIDIA GeForce RTX **** Ti, 32GB RAM, 1TB SSD, Windows 11 Home.

A careful review of your account reflects that the correct information has already been provided.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by 31st may 2023 please write back so we can find out what happened.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Complaint: 19925310

I am rejecting this response because: this does not resolve the issue.

Sincerely,

***************************
Initial Complaint
Date:04/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,Amazon is falsely advertising their prime membership shipping offers. Their customer service gives incorrect information and they provide factual assistance in regards to shipping issues. They are not providing the services they charge for and are providing poor customer support.
Business Response
Date: 04/13/2023
Hello Mia,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your experience with our customer support and ********************** membership shipping offers.

Please be assured that I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Thank you for choosing Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/?/2023 Refund for an item was sent to an old account that I no longer have access to.Automotive thermostat part #***-124 @ $10.50 Old account/ ******************************* / ************ New account/ ******************* / ************
Business Response
Date: 04/14/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item ACDelco GM Original Equipment ******* Engine Coolant Thermostat.

Upon checking I see that the refund has been issued to your Amazon gift card balance as the order was paid for by gift card. The refund is processed to the same account from which the order is placed. We are unable transfer that amount from one account to another account.

You can use that gift card amount for placing future orders. You can view your gift card balance and activity here:

*************************************************

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/14/2023

Complaint: 19924803

I am rejecting this response because:
It doesn't solve my issue of not being able to access the account that you refunded it to. If you're not able to refund it to my new account then why don't you get me the correct part that I paid for?
Sincerely,

***************************
Business Response
Date: 04/19/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item ACDelco GM Original Equipment ******* Engine Coolant Thermostat.

As informed earlier the refund has been issued to your Amazon gift card balance. The refund is processed to the same account from which the order is placed. We are unable transfer that amount from one account to another account.

You can use that gift card amount for placing future orders. You can view your gift card balance and activity here:

*************************************************

If you are unable to login to your old account, please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

*Preferred Contact Number
*Best time to call
*Preferred Contact Language

We look forward to hearing from you.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 05/10/2023
They have the same part that I ordered from they're catalog at a higher price. I think they changed the price after I ordered it and decided to send me the generic alternative to the premium mechanics choice because of price change. That looks like bad business to me. Anyways they keep telling me by email that they are going to call me back at my # ************ but never call at times we set to talk.

******** *******************
Customer Answer
Date: 05/11/2023

Complaint: 19924803

I am rejecting this response because:

Can you get the date of purchase of ******* thermostat from Amazon?
******** *******************
]
Business Response
Date: 05/15/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund and the price difference for the returned item ACDelco GM Original Equipment ******* Engine Coolant Thermostat.

We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

As informed earlier the refund has been issued to your Amazon gift card balance. The refund is processed to the same account from which the order is placed. We are unable transfer that amount from one account to another account.

You can use that gift card amount for placing future orders. You can view your gift card balance and activity here: *************************************************

I've issued a $10.00 promotional certificate to your Amazon.com account for any inconvenience, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

I've checked and see that our Account Change Escalations Team has sent you an email requesting you for a good time to call you. Please reply back to that email with your preferred callback time.

Thank you for your patience and understanding.

Regards,
Pratap

Customer Answer
Date: 05/16/2023

Complaint: 19924803

I am rejecting this response because:
Hey Kemosobby, first of all it is wrong to up the price on an item after the customer pays for it. You try to hide it by giving me the generic version of the premium part that I paid for. Second, again you say you're going to give me a refund and a so called 10$ * promotion " that I have told you time and time

Sincerely,

********
Initial Complaint
Date:04/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a case of fraud. Someone has used my name and contact information on Amazon to make a purchase, but the item was sent to the person's address. I was initially contacted by TRS recovery services in February, via mail, about a $14.83 transaction that wasn't paid for on the "Amazon Marketplace". The order number they referenced was 113-2385622-7401006, ordered on 1/21/23. The address listed for delivery of the item is not mine and the account this was supposed to be charged to is not mine (They mentioned TrustMark). I have contacted Amazon multiple times about this. First, they confirmed that there is no transaction or debt owed under my account, anywhere. ********************** sent me an email confirming this, so that I could send it to TRS recovery services (which I did), but they continue to contact me about this unpaid debt. I contacted Amazon again, via chat around 3/23/23, and the associate told me that they would take care of contacting TRS recovery services to let them know that this debt is not mine. Nothing has been done and I continue to receive letters in the mail about this debt from a company that works for Amazon as a debt collector. This is becoming harassment. This debt is being collected for Amazon and I want them to do what they said and contact TRS recovery services and let them know that this is not my debt.
Business Response
Date: 05/18/2023
Hello,
We have reviewed the related buyer account and enforced the account.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
************
Amazon.com
Customer Answer
Date: 05/18/2023

Complaint: 19924615

I am rejecting this response because: the response is not clear and I do not fully understand what it means.

Sincerely,

*************************
Business Response
Date: 05/21/2023
Hello,

We have reviewed the customers buyer account and cleared the debt from their account.

We have sent this information to their registered email address on 5/21/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Camilel Young
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 5th, 2023 I ordered a 3M earphones, Order# ***-1105966-8357863. The headband was broken and did not work well when I received it from Amazon. On April 10th, 2023 I returned the earphones to the *** store. At no point during the process did Amazon mention I would be charged for returns, Amazon charged me $1.00 for the return PLUS an additional $5.81 for a total of $6.81 charged to me for a broken product from Amazon! I was not notified I would be charged for return shipping and this if fraud. Bezos has money to cover this and is nothing more than more greed and filth from Amazon and its executives! I demand my money back from this horredous experience!I want a refund of $6.81
Business Response
Date: 04/13/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return shipping charge for 3M Personal ***************************** Nrr 31 Db, Black, One Size Fits Most.

I apologies for the inconvenience that you have experienced in this case.

I've issued a refund for return shipping charges $5.81 as an exception to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an ink cartridge and Amazon received it. Yet I didn't get my refund of *****. Multiple agents kept saying I would receive it within 2 or 3 hours or 4-5 hours but I never received it. One agent said the refund was stuck due to a system issue and would escalate but I still didn't get the refund. Now the order status doesn't even say returned as if the order was successful without return. I want my refund immediately.
Business Response
Date: 04/13/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your order of Ink Cartridges.

Upon checking your order, I found that the return was processed and a full refund of $59.11 on April 11, 2023. This refund will be credited to your original payment method within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

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