Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2022, Amazon had a pre-Black Friday ******** purchased one purple PlayStation 5 controller and one red PlayStation 5 controller at a discounted $49 price apiece because these controllers are normally $90. The original purple controller proved faulty & would not consistently charge so I then requested a replacement. The replacement is now jamming as if someone is ghost depressing my directional button or joystick in the left direction. I contacted Amazon and was advised to factory reset the controller. This solution lasted approximately 12 hours then the controller resumed jamming. I spoke with a representative who acknowledged that while there is a 12 month warranty on the device, **********************'s return policy is 30 ********** had to charge me for me to return the faulty equipment for the second time. Then, I'm now not going to be getting a replacement I have to now pay the difference for an item that is now $74 that I also have to wait days for the return box to arrive, be received, my refund be processed then my item shipped after I'm charged for the difference and shipping. Absolutely abysmal experience. Not to mention I haven't played my game enough to know whether the red controller is also faulty or not. But because my life has changed and I can no longer game all day to know whether my device is broken I'm going to be punished for making a purchase. 0 out of 10. **************** rep did nothing except spew policy at me as if I can't read. Pursuing all means of severing relationship completely. This is the new approach from the conglomerate.

  Business Response

  Date: 04/15/2023

  Hello *******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your "PlayStation DualSense Wireless Controller". Upon checking your original order, I found it was placed in November 2022. We sent a replacement order as you reported the original one as defective in February 2023.
   
  Because more than 30 days have passed since you received your replacement item, we can no longer accept a return or issue refund.
  
  Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.
  
  I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.
  Most manufacturers list contact information on the product packaging.
  
  If you can't find the information there, you might want to try doing a web search to find their phone number or website.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entire order is missing never received a refund , its been over 4 months of trying to work with you all regarding this issue . I have been told different things like I will receive a refund and then never do. Beyond frustrated with how this issue has been getting treated and beyond disappointed with the service I have gotten.#***-7084140-1234634 Is the order number . A police report was filed and sent to you all multiple times as I was told that all I needed was to send the report over and my order will be refunded for the missing items

  Business Response

  Date: 04/25/2023

  Hello Keaira,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and Were sorry to hear that you havent received your items from order #***-7084140-1234634.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  Based on the information provided by the carrier, we're able to confirm that your order was delivered with the same package weight and dimensions mentioned on our website.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.
  
  We advise you to contact *** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19933579
  
  I am rejecting this response because:I was promised a refund multiple times and never received. You all did not stand on you alls words . This will be escalated to court .
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2023, I purchased a bottle of ********************' (****************************************************************) supplement Turmeric and Boswellia from Amazon. On the Amazon product page there is a 100% Money Back Guarantee. I took the pills twice, and both times I became extremely ill- so ill I needed prescription medication. On March 9, 2023, I went to the *** website and filled out a "contact us" form, asking for a refund. *** did not respond. On March 17, 2023, I contacted *** by email about the refund. *** told me they do not do refunds, I should go to Amazon. I went to Amazon and was told I had to go the manufacturer for a refund. I went back to *** and told them Amazon said refunds are the manufacturer's domain. *** asked for proof of purchase and said they would straighten the problem out with Amazon. But I should not worry, the problem would be solved. I sent the invoice to *** on March 23, 2023. I have not heard from *** since then.

  Business Response

  Date: 04/15/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with your order:-112-4971093-5974617. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .
  
  Based on investigation, from our end no action can be taken on the item. I request you to try checking from the manufacture end as that is the only option.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned PETLIBRO Automatic Cat Feeder to Amazon located in Whole Foods Market on April 11, 2023! Amazon is not recognizing my return and refuses to refund me for a returned item!They also do not give return receipts at the time of return!

  Business Response

  Date: 04/14/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you on order# ***-6049931-4654625 as you are referring to the refund for the item you returned.
  
  Based on details available from our end, the return is not yet processed. However the refund takes ***** days to process and complete.
  
  I request you to wait for the return to be completed and refund to be issued. Once the refund is issued you'll receive the confirmation email to your registered email address.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2023, I purchased LANTIME Wood Cordless Window Shades, Lined Blackout *************************** JP Black (Order No. ORDER # ***-2268498-1704240) and was received on 03/23/2023 damage. The blinds are suppose to be cordless with a slight push up or down but don't roll at all. Several attempts to resolve this issue have been made without a resolution. Repeatedly, Amazon and the seller has been contacted when it has been explained by Amazon that it is up to the seller to refund my cost. Repeatedly Amazon and the seller has stated wait ***** hrs for a response. The last response from the seller has been "keep the damage item and they will refund me 50% of my cost". Another offer has been pay the shipping cost and send it back, at which time MAYBE they will approve a fund." Amazon has only replied wait, wait and then wait some more. Note in the photos the blinds do not roll up or down.I'm requesting the return shipping cost and refund of this item in full which Amazon and the seller are refusing to provide. PLEASE, will someone assist me in the refund of this item. Thank you

  Business Response

  Date: 04/14/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you on order# ***-2268498-1704240, as you received the damaged item.
  
  Upon reviewing the order details, we can see that the refund of $190.44 is already issued to your account gift card balance on Thursday, April 13, 2023 at 8:40 PM (PDT).
  
  The refunded gift card amount is already used on two orders placed on Friday, April 14, 2023 for the amount of $132.88 &  $48.14.
  
  The current gift card balance on your account is $9.42. You can view your balance and usage history in Your Account here:
  *************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************, and I am the owner of *** retails LLC, an Amazon seller operating under the store name TeemPick/Wall *****. Unfortunately, my Amazon account was recently deactivated due to a violation of Section 3 of Amazon's Business Solutions Agreement and Seller Code of Conduct.As a responsible seller, I am taking immediate action to address the issue. I am currently in the process of submitting an appeal to Amazon, which outlines the root cause of the violation, and the actions that I have taken to resolve the issue. I am also implementing a plan of action to ensure that I remain compliant with Amazon's policies and guidelines in the future.I want to emphasize that I have funds in the account on which I heavily depend. The deactivation of my account has severely impacted my ability to conduct business and support myself and my family. I kindly request that Amazon reinstates my account or disburses my funds as soon as possible, as they are essential to my financial stability.

  Business Response

  Date: 04/16/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 4/16/2023. 

  Thanks,

  Amazon.com Seller Performance

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19933065
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  I am writing to express my strong disagreement with the response provided by your organization in regards to my complaint (Case ID: ********* regarding my Amazon seller account. As you may recall, my account was deactivated, and I sought your assistance in reinstating it or disbursing the funds held by Amazon.
  
  While I appreciate your efforts in trying to resolve the issue, I am disappointed with the outcome. Amazon refused to disburse my funds, claiming that I engaged in fraudulent and deceptive activities on the account. However, I assure you that I am the rightful owner of the funds and account and did not engage in any fraudulent or deceptive activities. The decision made by Amazon is erroneous and has caused me significant distress.
  
  I sought your assistance because of your expertise in resolving disputes between businesses and consumers. However, I feel that your intervention did not yield the desired outcome, and I still do not have access to my account or funds.
  
  Therefore, I urge you to reopen my case with Amazon and help me in getting my account and funds back as soon as possible. I am willing to provide any additional information or documentation to support my claim, and I am available for a video call to verify any documents required for the funds disbursement.
  
  I rely heavily on these funds to run my business, and the situation has caused me great financial and emotional distress. I sincerely hope that you will take my request seriously and work towards a resolution that is fair and just.
  
  Thank you for your attention to this matter, and I look forward to hearing from you soon.

  Business Response

  Date: 04/20/2023

  Hello,

   

  We are unable to reinstate the seller's account and disburse funds because the seller does not meet the conditions for reinstatement under our policies.

   

  Sincerely,

   

   Amazon.com Seller Performance

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19933065
  
  I am rejecting this response because:
  

  I am currently dissatisfied with Amazon's response. I would like to request that Amazon reinstates my account as soon as possible. I believe that my account should not have been suspended or restricted, and I have taken all necessary steps to ensure compliance with Amazon's policies and regulations.
  
  Also I am currently dissatisfied with Amazon's response regarding the withholding of my funds. As the rightful owner of these funds, I believe that Amazon has no justification for withholding them. Despite providing all the necessary verification documents, and even showing them through video call, Amazon has still refused to release my funds.
  In response, I have attached an appeal where I have outlined every detail and plan of action that I intend to implement in order to meet Amazon's requirements. Specifically, I plan to use the Fulfilled by Amazon (FBA) model which, as you may know, carries no risks. Despite this, Amazon has still refused to release my funds, causing significant distress as I heavily rely on these funds for my business operations.
  As a result, I am seeking your assistance in getting my funds released as soon as possible. I strongly believe that I am the legal and rightful owner of these funds, and I have provided all the necessary documentation to verify this. Your guidance and support in resolving this matter would be greatly appreciated. Thank you for your assistance in this matter.
  

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a third-party seller on Amazon.com and my customer is ***************************. On February 16, 2023, customer ******* purchased my product, FLIPPER Zero, (FLP-Z-W-R04) (Order 114-8772648-2500210) for $248.05. I shipped the product to him same day ***** tracking **********************) and it was confirmed delivered to him the next day on February 17. ******* then opened the item, used and kept it for about 1 month. He then started a return claim against me on March 8 claiming I sold him a defective item. I explained to him that I sold him this product as brand new directly from the supplier, and I have receipts showing that I procured this product new directly from the supplier Flipper Zero Shop. ******* declined to follow the return process. Instead, on April 10, ******* chose to bypass the return process and start an improper Amazon A-to-Z Guarantee claim. I argue that this claim is improper because it goes against Amazons own policy on what products or situations qualify for an Amazon A-to-Z Guarantee claim: a customer is only allowed to file this type of claim if the third-party seller does not offer one of these methods for your return: 1. Provide a return address within *****************. I offered him my *** return address which means he was not actually eligible to file an Amazon A-to-Z Guarantee claim. Surprisingly, I believe Amazon made the incorrect decision to ***** the claim in the customers favor. I appealed the decision on April 13 and was immediately denied by Amazon. Amazon claims the item I sold to him was an item restricted by our listing guidelines however the restriction took effect AFTER I had already sold the item to the buyer: the restriction took place on April 6 when the order was completed on February 17. Therefore, I am disputing Amazons appeal denial further with the BBB. I am seeking my money back from Amazon in the amount of $248.05. I am requesting Amazon remove all defects from my Amazon account.

  Business Response

  Date: 04/17/2023

   

  Hello,

  We have reviewed the issue filed for the Order ID ******************* and noticed that the Seller was debited for the Claim amount.

  Seller was held responsible for this claim because they sold an item restricted by our listing guidelines. The buyer is not required to return the item to them and is entitled to a refund. Seller can contact the buyer to make return arrangements, but they need to keep in mind that the buyer is not obliged to return the item. They may be willing to do so if Seller provides a return label or refund for the return costs.

  In summary, due to an item listed as restricted per listing guidelines, Seller was debited for the Claim amount. We are unable to reverse our decision at the moment.

   

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19933061
  
  I am rejecting this response because:

  Amazon is not following their own return policies. They said the customer supposedly doesn't need to return the item to me because it is "against their listing guidelines" however I clearly pointed out that the item was 100% allowed to be sold on Amazon both when the buyer purchased the item (February) and also when the buyer initiated the return request (March). This "listing guidelines restriction" did not take effect until April. To me, this sounds like Amazon is making every effort to deny me of both the item and my money. I had already provided a *** return address to the buyer within the return window but the buyer never returned the item. Furthermore, Amazon's own return policy is up to 30 days. We are not in holiday return season, so it is only up to 30 days. Why was the buyer allowed to escalate the return request nearly 40 days later? None of this indicates Amazon is following their own policies. I ask that they reconsider my request and if necessary give me a one time reimbursement for the purchase price of the item as I believe Amazon mishandled the entire return. They should never have granted the refund to the buyer nor allowed the buyer to escalate the return past the 30 day window. Until then, I will NOT be closing this BBB case.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the item on Amazon.com on 3/9/23. I received the item several days later. When I got time to install I noticed it was not what I had ordered. I called Amazon and they tried the "keep ******* will discount " but it was not what I had ordered. They ok'ed a refund so I shipped it back *** "1z6v70941217898886" to the address on the label. He received it on 3/29/23. I went back to the web site & it said to wait 2 weeks so I did. It has now been more than 2 weeks so I called Amazon. Now they say I have to take it up with a third party they turned it over to to fill my order. I DID NOT buy from a third party, I purchased on Amazon.com and I hold them 100% responsible to make good on this transaction "112-9622967-7265012". I paid $343.35 for the WRONG item & had to pay $83.78 to ship it back. I would like my $343.35 & $83.78 "total $427.13" back. It is not my responsibility to take it up with their 3rd party.

  Business Response

  Date: 06/06/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the order #***-9622967-7265012 regarding the refund for the return.
  
  I'm sorry for the inconvenience caused, based on the order details the item which you received is correct and the refund will be processed automatically and we don't have option to process it manually. 
  
  I request you to contact the carrier through which you returned and you can share the return tracking information to **.
  
  Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If they need tracking info it is in the complaint, and the return shipping info was taken off their web site. If the refund was really automatic then it would have been done 3 months ago when I 1st notified you of it. I will NOT contact you directly as it did nothing the last few times I did, and that is why I deleted my account and will NEVER purchase anything that is AMAZON related again.
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02Apr23 I purchased an MSI Gaming GeForce RTX **** Ti 12GB GDRR6X 192-Bit HDMI/DP Nvlink Tri-Frozr 3 *********************** Architecture Graphics Card for $847.99 tax included. According to Amazon, the item weighs 5.6lbs and has the following dimensions: 13.3x2.4x5.5 inches. On 04Apr23 Amazon 'delivered' the item. What they actually delivered was a camera lens cover for a smartphone. See included Ring Camera stills. I spent 90 minutes on the phone with Amazon customer support. All they could do was issue a credit to my card after they received the Video card. The problem is I had no Video Card to return for credit. So I'm out $847.99. I called Citibank and disputed the charge but I'm sure Amazon will insist they delivered the Video Card. I'm hoping the BBB can convince Amazon they messed up my order and make sure I don't get charged for something they never delivered.Thank You ******************************,*** USN, ***.

  Business Response

  Date: 06/03/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email about the credit card dispute you filed on Order 112-6533519-2670665.
  
  To correct this problem, we had asked your card issuer to close the dispute in your favor.

  You should have received a refund of USD ****** on your credit card .We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  *****

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ********************* signed up with Amazon.com to sell my ***************** Calendar on line. They assigned the **** # BOBVJJ4WG. The product detail page is on the Amazon website to sell of 35 dollars. It is a nonnegotiable price I want for my product. I sent 10 calendars as a test. When that went through I attempted to send 56 more for which a label got printed. A much larger amount of calendars are in my position which are time sensitive to get to market fast.It was then I discover Amazon Prime (fraudulently) put their ad on my product detail page customers could get the calendar for free, and at other times with 90 percent off -- if the signed up for their Amazon Prime membership card.I did not know nor agree for them to hijack my calendars for their memberships.Their false advertisement killed any sale of the item listed in multiple countries. No one wants to sign up for their card and be subjected to whatever is attached to get a 35 dollar item. None of the original 10 calendars sold because of Amazon fraud. They compounded the fraud by refusing to remove their ad to my multiple complaints through their Seller Central, and ***************** Some of the ********************** case numbers recording of my complaints are *********** and *********** filed several weeks ago. I also had telephone chat.The despicable manner they treat people and made it impossible to get relief is a major problem that has cost me money.Please take the appropriate actions for the sake of the public to not be taken advantage of by Amazon. Regards,*********************

  Business Response

  Date: 04/16/2023

  Hello from Amazon.com,
  
  My name is ****** from the Amazon ***************** Partner Relations Team.

  The seller has Case ID *********** still pending. The seller should look there for more details.