Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,213 total complaints in the last 3 years.
21,799 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 8, 2023, I placed an order (112-5434543-5775459) for GERMX 100 Count (Pack of 12) @ a cost of $27. March 21, 2023 received delay in shipping. March 25, 2023, received a notice of delay. March 30 received and approved an extension to receive order. The order was received April 4, 2023. It contained only 1 pack. The other eleven were missing. Calls with your customer service unit were met resistance and no satisfactory resolution. This appears to be a typical response. You thank me for being a prime member and then are unwilling to provide a satisfactory resolution. Further, orders recently received contained used items resulting in returns. While I requested a credit to my card you failed to issue a credit and instead provided a gift card. Each item returned directly states that I would receive a credit to my CC. This behavior is unacceptable!
Business Response
Date: 04/13/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared about the delivery on your order and have reviewed the matter in detail. We regret the aggravation when you contacted regarding this issue.

I have reviewed the delays in shipping your order and have passed on the matter to our fulfillment center to look into the issue.

Regarding the returns, I would recommend you carefully review the refund method while requesting a return but you could reach **************** for assistance as well.

We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/14/2023

Complaint: 19926839

I am rejecting this response because:
No resolution to consumer was provided. Amazon needs to provide a resolution.
Sincerely,

*************************
Business Response
Date: 04/18/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the order and have reviewed it in detail. We see that there are 3 broad issues that you have shared with us. One, was the delay in shipping causing your order to be received later than expected. Two, was that you received only one pack instead of the 12 you were expecting and the refund on your order went to the gift card balance.

As we have explained earlier, regarding the first issue, we would normally be only able to refund the shipping and handling in case of delays beyond a guaranteed delivery date. As there was no shipping charge, we would not be able to offer a shipping refund.

Second, on this order I see a return label has already been issued and a full refund issued. This refund was issued to the original payment method, an **************** card. I did not see any gift cards being used to process refunds as the refund shows processed on Monday, April 17, 2023. You should see it on your statement within 3-5 days of issue.

With reference the missing packs, once a full refund is issued, we are not able to ship replacements in the matter. We recommend you place a new order to get the full complete set.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/19/2023

Complaint: 19926839

I am rejecting this response because Amazon was not truthful in their response.
Amazon stated in first response: Regarding the returns, I would recommend you carefully review the refund method while requesting a return but you could reach **************** for assistance as well. Leading me to believe that my only course of action was to return the item.
Amazon's stated in second response: Second, on this order I see a return label has already been issued and a full refund issued. This refund was issued to the original payment method, an **************** card. I did not see any gift cards being used to process refunds as the refund shows processed on Monday, April 17, 2023. You should see it on your statement within 3-5 days of issue.

With reference the missing packs, once a full refund is issued, we are not able to ship replacements in the matter. We recommend you place a new order to get the full complete set.
It appears Amazon never intended to ship replacements. Only to offer it after it and then deny it after they recommended I return the product. Looks like a "Bait and Switch" response to me.

Sincerely,

*************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-***1842-6093033 and ORDER # ***-5843153-9634602 were sent weeks ago and never refunded. All attempts to resolve this via Amazon has failed. They say they escalate it and nothing more.
Business Response
Date: 04/18/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared with reference the refund on the returned orders that you have shared with us. While we understand your concern, we will not be able to issue a refund.

We need the correct item to be received and verified before a refund can be issued. In this case, we were not able to locate the items in your returns.

As a result of your inquiry regarding this action, we reviewed these returns and our decision thoroughly; we have come to the same conclusion. We will not be able to issue refunds on the orders you have referred to.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/18/2023

Complaint: 19926781

I am rejecting this response because: I sent both items to them. *** agreed they are at fault

Sincerely,

*************************
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: April 1, 2023 Anticipated delivery date: April 7, 2023 Item: ********** antifungal medicated soap I placed an order on April 1st, 2023 for 3 items. When I picked my shipping for my entire order, I chose an Amazon locker so that my order would be safe and secure for all 3 items. Somehow, the seller or Amazon rerouted my package to ******** Amazon has NEVER let customers choose ******** for a shipping option. Therefore, 2 of my items went to the locker, and the other U.S mail. I never received the item through the mail. When I called Amazon on 4/12/23 they explained that it was my fault because I chose to have it delivered to my home. The supervisor was very condescending and rude. I explained to her that I didn't have the option to choose ******** and that the package was rerouted without my consent. The supervisor stated that it was nothing that she could do and hung up on me. Before she hung up in my face while I was talking I explained that I never knew that Amazon even shipped via ******** They do not have this option on their website.I want a complete refund because ALL of my items should have been sent to an Amazon locker to prevent mistakes like this!
Business Response
Date: 04/20/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time. I checked the order, the delivery address was marked as a physical address, not an specifically identified Hub Locker location.

We use a variety of carriers that we've found provide the best service for our different shipping options. One of these carriers is assigned automatically when we ship your order.

Our Standard Domestic shipping may be delivered by the U.S. *************************** or a local carrier in your area. If you select Two-Day or One-Day Shipping, your package may be delivered by *********** the U.S. *************** OnTrac, A1 **************** Prestige, or Lasership. These shipments may be delivered on weekdays or weekends, depending on the carrier.

If you select Same Day Delivery, your package will be delivered by a local carrier. At this time, large national carriers don't offer Same Day Delivery service.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/23/2023

Complaint: 19926374

I am rejecting this response because when I placed my order I opted to use Amazon lockers for my entire order to avoid situations like this. Amazon redirected my package to the ***** Once again, I NEVER opted to use **** as this is NOT an option on the website. Ive experienced issues with **** in the past! **** is not reliable shipping service when delivering packages, things get lost in the mail all the time.
I ordered a total of 3 items on the same day, 2 items were shipped to the Amazon locker and the other was shipping via **** and Im confused on why because I wanted all 3 items shipped to the same location.
Amazon, you redirected my package instead of using my preferred delivery method (Amazon locker). Please resend me another soap or reimburse me the money for the item!

Sincerely,

***************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to provide a Qr code for me to ship my defective computer via **** This was witnessed by the *** store manager. Replace computer by April 10th
Business Response
Date: 04/13/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your order and have reviewed the options in detail. We will not be able to provide a replacement, the response provided was correct.

The item was sold by a third party seller, ?MoneySaver?, and in cases they may not be able to offer a replacement. We are not able to speculate in this matter or require a replacement to be shipped.

I have requested a *** Dropoff label on your behalf, you could use it to return the product for a refund. On this particular item, we do not have the option for a replacement or a dropoff code.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/15/2023

Complaint: 19926358

I am rejecting this response because:a refund requires a reorder with wait time. only a replacement by April 10 is acceptable.
Sincerely,

***********************
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im trying to start selling on Amazon but they dont help in reinstatement since Ive never used Amazon Seller Central to sell only to purchase items.
Business Response
Date: 04/16/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on April 16 2016.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 04/16/2023

Complaint: 19926134

I am rejecting this response because: I have no recollection of any account opened to sell on Amazon Seller therefore Ill like Amazon to allow me to sell on their platform.

Sincerely,

***************************
Business Response
Date: 04/26/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 26th April 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/27/2023

Complaint: 19926134

I am rejecting this response because: Ive submitted the requested information and Amazon keeps creating obstacles to reactivate account.

Sincerely,

***************************
Business Response
Date: 05/01/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on April 27 2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I open an Amazon account on the 24th of March in the a.m. I attempt to purchase some bunk beds initially they were block because of fraudulent activity on my account last year I had to call the bank to have them to remove the block so here we go I went through the process of purchasing the bunk beds at the end of the purchase you have an option to choose another company Klarna or affirm allow you to make payments and installments I did not qualify so I chose not to buy at that time I did not complete the purchase a few hours later I got a notification for my bank that Amazon attempt to take $206.75 out of my account I disabled my card went back on the Amazon account to the purchase was still available on the last page it had an option to cancel so I push cancel then about 12:29 p.m. March the 25th I receive a notification that Amazon had took $206.75 out of my account I called immediately to Amazon the rep first told me I have to receive the product and send it back and I asked why when I didn't authorize it she state call my bank it was the fastest way to get my money which was a hoax when I had already filed on authorized charge with them you can't do both at the same time from that point on they continue to tell me procedures for normal returns which from the beginning never acknowledge the unauthorized charge every call after that they said I had to wait for package get there I returned the package to a designated *** store on the 6th of April after contacting them they told me I had to wait till the package reach their warehouse and scanned in to receive my money they claim you can track your package last I heard it was in Phoenix they became angry because I told him that they was not right what they did so their response is I have to wait till May 2nd to receive my refund when it was unauthorized from the beginning they were angry because I left a bad review on the last rep with one star they no longer wanted to communicate they left me on hold Sad
Business Response
Date: 04/13/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the payment and refund for the order #***-7228721-7113022.

I can confirm that the order was placed from your account and it is not unauthorized. The order was placed using 'buy-now' method instead of adding the product to the cart. When you place an order by clicking 'buy-now' instead of adding the product to the cart, our system charges the default payment card on your account and the order is placed to the default shipping address.

Further, I see that you've attempted to cancel the order after it has entered the shipping stage, however the product was shipped. I understand you've returned the product and in this case you'll need to wait for the product to be returned and processed. We cannot take any action unless the product is received and processed.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 2023 whilst coming home I was side swiped by another vehicle on the highway. The person continued driving. Upon getting home I checked the camera and to my dismay, NOTHING WAS CAPTURED. I notified Amazon via a review. The company would then go on to basically hack my account sending me emails to various accounts despite none being involved with my Amazon account. I again alerted Amazon who stated they would recommend for the product to be removed. Instead I continued to get harassing emails telling me to change my review and I'll be fully refunded. Amazon eventually refunded $110 of the $138.24 and cited "RESTOCKING FEE". To date the product has gross amounts of fake/bought reviews. To which Amazon is doing nothing about. My refund is short and this product is still up for sale. My minivan has thousands in damage that I basically bought via Amazon for nearly $140. After returning the item in March (Delayed due to injury unable to drive etc), Amazon person in screen shot now questioning why I want to return something I bought in September. Since he is unable to process I have just 1 life I've decided to file a complaint both here and with the ** of my state.
Business Response
Date: 04/13/2023
Hello Jemelia,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the defective item REDTIGER Dash Cam Front Rear Camera 4K/2.5K Full HD Car Dashboard Recorder with ****" IPS Screen, Wi-Fi GPS Night Vision Loop Recording 170 Wide Ang.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the item was returned after the return window got expired, Hence you have been charged for $26.00 restocking fees. We are unable to issue refund to your original payment method as this order is more than 45 days old. I can issue the refund of $26.00 restocking fees to your gift card balance as an one time exception. Please let us know if this works for you.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please, I want to recover my account because I did not do anything contrary. I use the Alexa ********************** application for online shopping. Can you help
Business Response
Date: 04/25/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 25 April, 2023.

Sincerely,

Amazon.com
Customer Answer
Date: 04/26/2023

Better Business Bureau:
APlease, my problem has not been resolved, and this application that I use for work is affiliated with Amazon, how is it against their terms and it is affiliated with them
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04/11/2023 Hi, My name is ***************************** I need help with an Old Amazon account that was related to email: ********************************** I am trying to look for a receipt/ any photo-picks for a purchase I made for Surge-protectors,... so these things look like power-strips and extension cords,..... I tried to look for and find the purchase for all of this in my Yahooemail account but all of the 50+ purchases I made with the email listed above doesnt have any photo-proof of the items I purchased just order numbers,...but again I dont know what order number to give to anyone because there are no photo picks for the purchases I made with the email confirmations that were sent to me from Amazon,... also the email associated with my old Amazon account related to: ****************************** was closed down in October-Nov 2022,.. So I thought that I would mention that as well. The facility I live at needs photo proof-Picks from that purchase that I made Surge-protectors devices on my old account,... and I tried today to get help with 3 different customer service reps ***** ********************** over the phone today and they all acted like they didnt have a clue how to help me or know how to help,... So any help I can get for this I would greeatly appreciate it,...Thanks for your help and time,.. *****************************
Business Response
Date: 04/13/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you want the receipt for Surge-protectors that you had purchased from a account which was closed down in October-Nov 2022.

We are unable to provide the receipt for the above mentioned item as once your account is closed, it is no longer accessible by you or anyone else; you won't be able to access your order history or print a proof of purchase or an invoice. This also affects related customer accounts, features, and ******************** that are linked to your email address and password across any Amazon sites globally.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon attempted to charge me $13 for shipping on an order without my consent.This is in violation of all major credit card processors policies. This needs to be fixed, as this is an unauthorized charge on behalf of Amazon.I had to cancel my entire order because of this, because after changing my shipping speed, you changed my delivery date for one item from the 16th to next month.Contacting support to get this issue addressed is nearly impossible as the support agent does everything it possibly can to prevent you from getting a live agent.Support agent tried to again charge me for shipping without my consent or without informing me that they were going to charge me again. When I called them out on this they said I should just contact support again once the item is delivered to get that refunded. They tried to charge me, again, without my consent, and intended to let me eat that charge until I made them confirm it was going to happen.Agent ****** is the one who attempted to process this unauthorized charge.You are insanely lucky I didn't opt to just immediately file a chargeback against your company as this is blatant fraud.
Business Response
Date: 04/13/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have been charged $13 shipping charges for your order.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/13/2023
Order ID: *******************
Business Response
Date: 04/16/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the shipping times and delivery charges for your order.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 04/24/2023
The business stated I would get a response from the appropriate team, but they have not contacted me in an attempt to resolve the matter in any way.

Their response did not address the concern and the business did not take the actions they stated they would.
Business Response
Date: 04/28/2023
Hello ****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Prime Shipping Times.

Were sorry for any misunderstanding.

Our delivery estimates are based on the item's availability and the delivery speed you choose. If an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free Shipping. The most up-to-date delivery date for an item will be displayed during checkout.

If an item isn't readily available, selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Some Amazon.com products are excluded; for example, oversize or heavy items, items regulated as hazardous materials, and other items with special shipping characteristics. Some products sold and shipped by sellers also do not qualify for Prime shipping.

More information about Amazon Prime is available on our Help pages:

***************************************************************************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Pratap

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Business Response

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