Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,242 total complaints in the last 3 years.
21,844 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me on April 8th the money for my subscription for my blink camera and then they turned around and charged me again on April 10th. This was a very short week for me and it ******** my account. They refuse to do anything for me they told me I have to contact my bank if I needed that money immediately. They said otherwise I have to wait 7 to 10 business days for them to refund the money. They won't do a customer service gesture they won't do anything. I am very tired of how Amazon is treating their customers they make so much money and they treat their customers like slime. I pay good money for my membership so does everybody who has a prime membership. And then they turn around and they don't deliver their packages on time somebody actually hacked my account and was ordering off of my account and they didn't want to do anything about it I had to call three separate times spending an hour and a half to two hours each time to resolve this issue. They said it was resolved and it wasn't multiple times. I'm the one that had to resolve the issue. I'm very frustrated and I feel like they need to treat their customers much better than they have been.
Business Response
Date: 04/13/2023
Hello ***************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about your recent experience with our customer service.

We could not locate any account with the email ID you've mentioned in your complaint. We can provide information or take action only when the request comes from the email ID associated with the account. Please write us back from the email associated with your account and include the order ID's for further assistance.

We hope to see you soon.
Best regards,
Abhishek
Amazon.com
Customer Answer
Date: 04/13/2023

Complaint: 19927818

I am rejecting this response because: the email is ************************

Sincerely,

*************************
Business Response
Date: 04/25/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the Blink subscription payments.

Up on checking, I see that an authorization of $30.00 was made on April 8, 2023 and it was converted to a charge on April 9, 2023. Rest assured, you've been charged only once for this subscription. If you see the charge twice, please contact your card issuer.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/26/2023

Complaint: 19927818

I am rejecting this response because:
They withdrew the charges, both of them, in one week. It made my bank account overdraw luckily I caught it and was able to transfer out of my other mortgage account before I was charged overdraft fees. Why would you charge me twice in one week and then say hey it's okay had I have not caught it I would have had overdraft fees. Further they didn't address the rest of the concerns like somebody that had access to my account and was ordering like crazy and it took me the customer over 3 hours worth of my time arguing with them to get it resolved. Like I said Amazon has no sense of customer service. I saw that they had offered the other customer whose account somehow ended up combined with mine delay compensation for multiple items because it wasn't arriving by the exact day that they said it was going to and then they said that they could offer a whole $15 for my over 3 hours and arguing time with them trying to resolve this issue. Are you joking? How fair is that? I just feel that they do not think that I am important as their customer and I don't feel that they treat their customers well anymore they've gotten too big to where they just don't care. They don't think the little people like me matter. I feel very unappreciated and very abused.
Sincerely,

*************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered these folding chairs due to the fact they said they hold ****lbs. When chairs delivered they say only 300lbs. Also when they were delivered the box was so thrown the chair legs smashed through. I was told by Amazon they would issue a refund without a return. Then the next person at Amazon said it needed to be returned and set up an *** pick up. *** refused pickup due to the box falling apart which it was delivered that way. I spoke to 15 amazon associates who said there was nothing they could and I needed to pay for new shipping materials. I asked multiple times to start an A-Z guarantee claim and they said they couldnt without a return. They offered no solutions or even listened to what this issue was being a false advertising and damaged upon delivery. The only thing they listened to was me canceling my membership because of how I was being treated.
Business Response
Date: 04/13/2023
Hello Ms *************** style="font-family: *******, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the experience you've had with our customer service team and with the return for the order #***-1492160-0470658. I've forwarded your feedback about the associates to the management for coaching.

Up on checking, I see that a refund of $185.46 has been issued on April 10, *************************************************************** 3-5 business days. If you've incurred any cost with the packaging while returning the product, please write us back with the receipt.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/24/2023
This has not been resolved. I have emailed them the receipt for shipping cost. Also they didnt even acknowledge that this item is advertised as holding ****lbs and only 300lbs on the label of the chair.
I ordered White folding chairs from Flash furniture on Amazon. They are advertised holing **** lbs and the ones delivered say 300lbs on the label. Also during shipping the chairs were so thrown around the legs busted through the box. Amazon kept telling me to ship them back but *** wouldnt take them due to the delivery box being so damaged. This isnt a small box and Amazon told me I would have to pay for the shipping materials for their s**** up. I emailed the seller and they were no help just telling me to contact Amazon and said nothing about advertising the wrong item or my issue with the return. I emailed them 3 more times and just silence.
Business Response
Date: 04/26/2023
Hello Ms ********** style="font-family: Tinos; font-size: medium;">.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, we've issued $25.00 for the shipping cost and regarding the label on the chair, please provide us with the screenshot of the label.

Once we receive this information we'll flag this to our inventory team for further review.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Keep getting email/text messages about an Amazon account that I haven't used since june. Somebody seems to have gotten into my account. The first customer service reps said there was a $1,200 charge and tried to get my banking information and made me download an app. He hung up on me when I wouldn't give out more banking information. I called a different phone number and got ****. She said she couldn't help me because my address doesn't match what she has. She said there was no other department I could be transferred to for further help. When I said I'm going to have to contact the BBB she hung up on me as well . I've already had to change my banking information because of this. And they will not help me log into my Amazon account so I can see what's going on for myself.. when I try to go to the Amazon website it makes me log in for customer service however I can't log in. It's tries to send notifications to an old phone number. I'm really concerned about fraud because somebody stole my credit card numbers in December so this makes me highly suspicious. I just need some one who's legit to help me close my Amazon account/ even get logged into it. The supporting documents are screenshots of the emails/text messages I've been receiving. Again I haven't done anything on my Amazon account since maybe soon. This is definitely not me. And I cannot find anyone at Amazon customer service to be able to help me
Business Response
Date: 04/13/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your account.

I could not locate any account with the email ID you've mentioned. We request you to write us back with the email ID associated with your account for further investigation. We also request you to include the screen shot's of the email you've received and phone number from which you've received the call.

Further please be informed, our employees never ask for banking information.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a return of a product(which i've done many times without issue), on the 28th of March. I dropped off the item at a local *** store like instructed on the 29th. I wasn't provided any tracking information. I had to call customer support to obtain tracking info. It appears that Amazon's customer support is all over seas, so it can be difficult to communicate with them. It's now April 12th, and I still don't have my refund, nor can I look up the tracking to see where the item is due to it not being updated. I've called customer support 3 times to try and obtain my refund, they keep telling me to wait. I'm tired of waiting, I'm tired of calling. I feel at this point, that i've been screwed out of 50 dollars...not a lot to some, but a lot to me.ORDER # ***-7524134-0437858
Business Response
Date: 04/13/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the pending refund for the return of item from the order #***-7524134-0437858.

I see that a return was initiated on March 28, 2023. Ideally most of the returns are completed in 14 days, however occasionally few returns take longer to be received and processed. In such situations we request our customer to wait little longer. Please wait for 30 days from the date of return for us process this return. If you've not received any update by April 28th, please reply to this email and we'll look into this further.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
**********************************;
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a couple of orders on Amazon.ca and it went through no problem. A week later I tried purchasing an item for $300 but my account was put on hold. I submitted the billing statement, and my account was reinstated again. However, upon trying to re-order an item over $100 my account was put on another hold. I have sent emails to ***************************** and the specialist email provided to me but all I receive is an automated email to resubmit the verification document. However, they are refusing to verify my document when I submit it. I have called customer service and they can only tell me to wait for a response. Its been more than a month. I just want full access to my account again so that I can use it as it would make things easier for me as a disabled person.
Business Response
Date: 04/25/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 04/25/2023

Complaint: 19927365

I am rejecting this response because, I need access to get my digital content. At least restore my account for digital purchases.

Sincerely,

****** ******
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 11, 2023 I placed an order with Amazon and the order was for rush shipping and to be received the same day on April 11, 2023 from the hours of 5pm-10pm. The order stated it was delivered and dropped off on the back porch of the residence and a picture was taken from the delivery driver. Upon seeing the picture of the delivery, I went to the back porch in which the package was not there and had been stolen. I contacted Amazon the same day and the first customer representative stated that I would have to wait until the next day which is April 12, 2023 to contact Amazon and receive a refund for the items I reported stolen. On April 12, 2023, I called once again to report that the package had been stolen. On this day, I spoke with 3 customer service representatives. The first stated that the "claims team" would be in contact with me concerning the refund. I asked if I could speak with live chat about the issue at hand. "******" connected me to a live chat representative in which this particular lady stated she would help me. After waiting 15 minutes on hold, she transferred the call to another representative named "Chee" who stated that the package probably was not delivered and to wait for the package to be delivered in which this statement would be seen to be untrue by the last 2 representatives and by the picture the delivery driver had taken. "Chee" decided to lie and not state that the package was actually delivered and was uncooperative in helping me receive a refund for the following two package items: Huachi Headbands for Women and KISS Salon Acrylic Fake Nails with the order number of 111-4642628-2000205. The run arounds with this company and the fraud and lies with customer service representatives is unacceptable and will not be tolerated coming from the customer.
Business Response
Date: 04/13/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding # ***-4642628-2000205.

Upon checking I see that a refund of $20.34 has been issued on Thursday, April 13, 2023 for both the mentioned items.

Refund should get processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here:***********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/14/2023

Complaint: 19927034

I am rejecting this response because: The way that situations are handled with Amazon customer service representatives are highly unacceptable. I received my refund after going through 6 representatives and disrespectful back talk. Thanks again Amazon.

Sincerely,

***********************
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are an Amazon Seller writing for the Case ID *********** - Spend in the campaign manager different than invoice: Why billed twice on 3/2 and 3/5. This case was created on Mar-5 when we noticed that our Ad campaign were charged twice on Mar-2 and Mar-5 and then initiated a live chat for this case with Advertiser Support. On 03/07/2023, we also found both "Sep-2 and Sep-5" and "Dec-2 and Dec-26" in 2022 were invoiced twice in a month too. We checked all advertising bills and noticed that since Jan 2020, Ad camgpian has been changed to be charged once a month and mostly on the 2nd of the month, no more like before year 2020 by two weeks along with the statments. Though Advertiser Support responded that There is some issue technically were few advertiser's are facing it. we are working with our Engineering Team to fix this issue. We appreciate your patience while this issue is being reviewed. on Mar-07. However, according to our experience, when the reply is set to auto reply or just a repeated copy and paste, the issue usually will go around in circles or no further reply. From the screenshots, it can be clearly seen that if we dont follow up and ask for an update, then the system will send ** an auto reply every 6 days. Therefore, we decide to bring up this issue to BBB and request for a response and explanation from Amazon.
Business Response
Date: 04/20/2023
Hello from Amazon,

The case id: *********** is open and I request them to please wait till the team gets back to you with a resolution.
Customer Answer
Date: 04/20/2023

Complaint: 19927032
Hi Amazon Seller Support,
I am rejecting this response because: This case has been set to auto-reply every 6 days. Please see the attached screenshot. According to our experience and understanding, there will be no resolution at all otherwise we won't bring it to BBB.org. Can you explain why it has been more than a month since the case was created but still can't get a resolution?
Sincerely,

May Su
Business Response
Date: 05/03/2023
Hello from Amazon,

Please accept my sincerest apologies for the delay.

The case mentioned by Selling partner is resolved now: ***********.

Please ask them to check the case and reply back on the case if they have any query.
Customer Answer
Date: 05/03/2023

Complaint: 19927032

I am rejecting this response because: No, it's not resolved yet.

Sincerely,

May Su
Business Response
Date: 05/08/2023
Hello Team,
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID ************] for more information.
Thank you.
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm an Amazon Prime customer. ********************** failed to deliver and item I ordered as they had promised. Was supposed to be delivered by 10 pm yesterday (Tuesday April 11, 2023) by 10 pm. I have yet to receive this item as of this writing. Submitting part of online chat transcript with Amazon customer service representative yesterday (Tuesday April 10, 2023). Assistant | **************** Hi! It's **********************'s messaging assistant again.BalanceFrom Standard Barbell Weightlifting Barbell, 300-Pound Capacity Is this what you need help with?8:45 AM Yes, thats it 8:45 AM Messaging Assistant | **************** Let me check on this for you.Depending on the shipping location, your estimated delivery date *** change before your item ships.I confirmed your order, its on track to be delivered by Tuesday, Apr 11.Sound good?8:45 AM Need a **************** Associate
Business Response
Date: 04/13/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the delay with the order #***-9117944-5253831 and we're sorry for any inconvenience you've faced.

Up on checking, I see that the shipment is marked as delivered on April 12, 2023. If you've not received the order and checked the safe place locations in your address, please write us back and we'll be happy to look into this further.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account has been disabled for absolutlely no reason. i have been compliying and sending in my statements to prove my credit card and every time i send it, i am given a different reason why it was not accepted. therefore your agents have no idea what they are doing. there is no reason i should be getting 3 different answers for the same form. i want my account opened up. this is unprofessional for a company such as amazon to not care. so much for " tobe Earth's most customer-centric company"
Business Response
Date: 04/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 8, 2023, I placed an order (112-5434543-5775459) for GERMX 100 Count (Pack of 12) @ a cost of $27. March 21, 2023 received delay in shipping. March 25, 2023, received a notice of delay. March 30 received and approved an extension to receive order. The order was received April 4, 2023. It contained only 1 pack. The other eleven were missing. Calls with your customer service unit were met resistance and no satisfactory resolution. This appears to be a typical response. You thank me for being a prime member and then are unwilling to provide a satisfactory resolution. Further, orders recently received contained used items resulting in returns. While I requested a credit to my card you failed to issue a credit and instead provided a gift card. Each item returned directly states that I would receive a credit to my CC. This behavior is unacceptable!
Business Response
Date: 04/13/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared about the delivery on your order and have reviewed the matter in detail. We regret the aggravation when you contacted regarding this issue.

I have reviewed the delays in shipping your order and have passed on the matter to our fulfillment center to look into the issue.

Regarding the returns, I would recommend you carefully review the refund method while requesting a return but you could reach **************** for assistance as well.

We appreciate your feedback and have forwarded it to the correct team internally. I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/14/2023

Complaint: 19926839

I am rejecting this response because:
No resolution to consumer was provided. Amazon needs to provide a resolution.
Sincerely,

*************************
Business Response
Date: 04/18/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the order and have reviewed it in detail. We see that there are 3 broad issues that you have shared with us. One, was the delay in shipping causing your order to be received later than expected. Two, was that you received only one pack instead of the 12 you were expecting and the refund on your order went to the gift card balance.

As we have explained earlier, regarding the first issue, we would normally be only able to refund the shipping and handling in case of delays beyond a guaranteed delivery date. As there was no shipping charge, we would not be able to offer a shipping refund.

Second, on this order I see a return label has already been issued and a full refund issued. This refund was issued to the original payment method, an **************** card. I did not see any gift cards being used to process refunds as the refund shows processed on Monday, April 17, 2023. You should see it on your statement within 3-5 days of issue.

With reference the missing packs, once a full refund is issued, we are not able to ship replacements in the matter. We recommend you place a new order to get the full complete set.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/19/2023

Complaint: 19926839

I am rejecting this response because Amazon was not truthful in their response.
Amazon stated in first response: Regarding the returns, I would recommend you carefully review the refund method while requesting a return but you could reach **************** for assistance as well. Leading me to believe that my only course of action was to return the item.
Amazon's stated in second response: Second, on this order I see a return label has already been issued and a full refund issued. This refund was issued to the original payment method, an **************** card. I did not see any gift cards being used to process refunds as the refund shows processed on Monday, April 17, 2023. You should see it on your statement within 3-5 days of issue.

With reference the missing packs, once a full refund is issued, we are not able to ship replacements in the matter. We recommend you place a new order to get the full complete set.
It appears Amazon never intended to ship replacements. Only to offer it after it and then deny it after they recommended I return the product. Looks like a "Bait and Switch" response to me.

Sincerely,

*************************

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