Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,184 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-3361475-1687429 ITEM: Gator Cases HardShell Wood Case For 3/4 Sized Acoustic Guitars (GWE-ACOU-3/4)PAID: $119.99 *Ordered 12/2/22, together with $443.44 worth of other items *12/8/22: delivery notice from **** that they were holding items for pickup (too large for mailbox).*12/9/22: PIcked up items at ****; the case was not among them.* 12/10/22: Contacted Amazon "chat" to inform them of the missing item. * 12/11/22: Email from Amazon informing me that I should check with neighbors and also with the **** to see if the package had been misdelivered. Did so.* 12/12, 2022: Back ****; no package. I requested **** investigate the missing item. 12/14/22: **** informed me that, **they never had the package**, and my carrier had simply miscounted items on the delivery notice.* 12/14/22: At this point it was clear that the item either never shipped from Amazon, or was lost in transit to my local PO. I contacted Amazon "chat" and requested a refund. I was told my refund would be confirmed by email within ***** hours.* 12/15/22: Received an email from Amazon stating that they could not issue a refund until I filed a "police report" on the missing item. Questioned the necessity of a police report for mail missing -at the ************* After weeks of back-and-forth with Amazon:* 1/7/23: Contacted ******************************, and on their advice, submitted a "theft" report. Told them that I had no reason to believe theft was involved; to me it was just missing mail, but was told to file it as "theft" anyway. * 1/9/23: Sent copy of the police report, name and badge number of the officer who took the report; emailed a copy to Amazon, receipt was acknowledged by email.* 1/19/23: Amazon email stating they are "unable to reach the police department," and requesting a contact number and business hours for my local police ***** Immediately provided this information to Amazon.This cycle has now repeated at least 6 times.Still no refund.
Customer Answer
Date: 04/18/2023
Pratap, or whatever your name is,

I submitted a police report on January 7, 2023, and sent a copy to Amazon on January 9, 2023. amazon acknowledged redeipt of the report by email, the same day.

Amazon later requested contact information for the Police, which I provided

-- several times -- the first on January 19, 2023.

Please do not give me any further ******** about being "unable to contact the police". If you call them, they will respond. ************

I have already sent Amazon ALL the information requested, SEVERAL TIMES.

Amazon has been unresponsive; hence my complaint to the BBB.

--

Dr H
Business Response
Date: 04/18/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue that that you did not receive your Items from the Order ID: *******************.

A careful review of your account reflects that the correct information has already been provided. I see that email was sent to you on March 22, 2023 requesting for a police report.

Please reply back to that email with the requested information so that they can research and take action on this issue.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/18/2023

Complaint: 19928861

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon makes it difficult if not impossible to contact them directly to solve a minor issue. I have not been able to contact them directly. Amazon charges their customers a "******** retail delivery fee. However, if an item is cancelled they do not refund the fee. On Feburary 18, 2023 they charged me for renewing a subcription to "Sports Illustrated Kids. I emailed them to cancell the subscription and they issued a credit on March 8, 2023, but failed to include the ******** retail delivery fee in the credit.
Business Response
Date: 04/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you regarding the account/order and contacting amazon directly.

I would like to inform you that if there any cancellation of order occur, there won't be any charge as we amazon only charge at the time order ships.

The charge on the card is just authorization which will reversed automatically. However it would be helpful if you can share more information related to the order like order id.

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:

***********************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/14/2023

Complaint: 19928847

I am rejecting this response because: Contrary to Amazon's response I was charged for the subscription on February 18, 2023 even though the first issue was scheduled for delivery next June, and the credit issued on March 8, 2023 did not include the ******** retail delivery charge.

Sincerely,

*****************************
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the refund for the delivery charge, as mentioned earlier the charge on the card is just authorization which will reversed automatically.

However it would be helpful if you can share more information related to the order like order id.

I request you to share the order details on which you are referring to get refund so that I can check and help you with it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/19/2023

Complaint: 19928847

I am rejecting this response because:They did not answer the problem.
I can not believe how difficult it is to deal with Amazon. It is like you didn't read my original complaint, and just sent back some boilerplate language.
Here is the order summary:
Item(s) subtotal $20.00
Shipping and handling $0.00
Total before tax $20.00
Estimated tax to be collected $1.35
Co retail delivery fee $0.27
Grand Total $21.62
Refund Total $21.35
Contrary to your claim the Grand Total and the Refund Total do not match. The refund does not include the CO Retail Delivery Fees.
Since you appear unable to locate the item in your system, here is the order number.

Order# 114-1101607-0930651

***********************

Sincerely,

*****************************
Business Response
Date: 04/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused due to the incorrect refund processed. Thanks for sharing requested informaiton.

Based on the shared information, I've processed the missing refund of $.030 back to your original payment method and issued a $5 promotional credit to your account as a token of apology which will be applied automatically on your furture orders which are sold and shipped by amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon didn't deliver my packa. They didn't **** I am blind and packa are left outside my apartment door soory please call me my screen reader isn't workine appropriately and refuse to answer reasonable accomadation request
Business Response
Date: 04/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* as you mentioned that you didn't received the item.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time."

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/14/2023

Complaint: 19928842

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I received a notification from Amazon that my account was deactivated due to a violation of the Seller Code of Conduct, namely the manipulation of documents to obtain illegal FBA reimbursement. Amazon requests that I send the proofs to demonstrate the validity of my FBA Reimbursement claims. I absolutely can't understand anything. I have not claimed an FBA reimbursement in the last 365 days. I double-checked all the cases on my account and the email address. I didn't find any of my FBA reimbursement claims. It's madness. I just cannot provide the information that Amazon Support requests because I did not do the actions that Amazon Support accuses me of.Amazon just deactivated my account for no clear reason. It is a serious violation of the Amazon Services Business Solutions Agreement, as Amazon may terminate the Agreement with me for one of three reasons, none of which currently apply to my account.Based on the preceding, I request that Amazon Support immediately check the Amazon internal system to verify that my account's deactivation was in error. I did NOT claim reimbursement for FBA units, so my account was illegally deactivated. The Amazon system made a mistake. I request that my account be reactivated as soon as possible. Thank you so much for your attention and participation.
Business Response
Date: 04/18/2023
Hello,

We are still reviewing your account. We will revert with an email update once we complete the review.

Thank you
Amazon
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I encountered a poor quality of service from Amazon Support. I received a notification from Amazon stating that I must go through the verification process to start selling on Amazon (German marketplace). To complete the verification process, I must provide the Utility Bill with an address matching my seller account. I submitted my Utility Bill twice, but it was rejected without any clear argument. Amazon Support refers to the fact that the address on my Utility Bill does not match the address on the account. It is sheer madness since the addresses match letter for letter.I don't know what kind of mess is happening at Amazon Support, but I'm requesting them to review my Utility Bill, which I've attached to this complaint. After that, I request that my Amazon (German marketplace) account be reactivated immediately, as I have provided the necessary information to complete the verification process. I sincerely hope for the highly qualified help of Amazon Support. I really appreciate any help you can provide.
Business Response
Date: 05/04/2023

Hello Team,
We have reviewed the account and found out following:

The information the seller entered on Seller Central does not match the documents the seller submitted.

Primary contact person information:
-- The street name of the residential address currently entered in Seller Central does not exactly match the address shown on the Endesa utility bill you have provided.

We will be able to proceed with the verification as soon as the seller has updated their information as requested.
Thank you.
Customer Answer
Date: 05/08/2023

Complaint: 19928802

I am rejecting this response because: The last notification from Amazon Support I received stated that the residential address in my utility bill does not match the information about this address in the account. I contacted the utility to get a bill containing the correct residential address. I attached the Utility Bill to my complaint. Please review it.
Thus, I have fulfilled the last requirement of Amazon to start using Amazon's services (German marketplace). As you may see, the following information is indicated in my Utility Bill:
Legal name: ***************************
Address: ES, *****, Alicante, ********, **************************************** Park 46
Here is the information that indicated on my account:
Legal name: ***************************
Address: ES, *****, Alicante, ********, C/**** 1A, *********, Royal Park 46
So the information in the Utility Bill is exactly the same as the information in my account. Therefore, I hope Amazon Support will not have any problems checking it.
Based on the preceding, I request that Amazon Support reactivate my account as soon as possible. Many thanks for considering my request.

Sincerely,

***************************
Business Response
Date: 06/20/2023
Hello,

The seller account created under ************************* for which this complaint was raised, is an account for a European Marketplace.

We recommend that the seller sends their information to the support team in European Marketplace.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First I bought a phone through Amazon.com. Was supposed to be unlocked. Turned out to be a stolen phone that was locked to ******* and still active. After a bunch of back and forth I finally got a credit (my current phone is dying, any day now) to hurry up and overnight another phone. I bought a refurbished phone in "Exellent" condition. It arrived today and is in poor to fair condition. I have pictures if needed. ************************************* has been very unhelpful. Basically they are saying my only option is to mail it back, then once received wait up to 30 Days to get the money refunded. Then order a new phone, and wait for that to be delivered. As I said, my phone is almost dead, I can't wait. All I want(ed) was to be refunded the price difference between the "excellent" condition I paid for, and the "acceptable" condition I received it in. It's like $60-70 price difference. And I've spent literally well over $10k with Amazon in the past year or two. All I wanted was to get what I paid for, but they are refusing. I even told them I'd be fine with store credit. I just can't afford to wait 30+ days for a 3rd phone to be delivered. I even bought the added insurance from Amazon to avoid this exact situation. This has already been a 2 week ordeal, I can't keep waiting with no phone. This is wholly unacceptable from a major corporation like Amazon.
Business Response
Date: 04/13/2023
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-3497275-0434645.

We understand you'd like to keep the product for a discount. The maximum discount we can offer as a one time exception is $35.00 to your gift card balance. Please reply to this email and let us know if you'd like us to proceed with the discount.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. (Its not really satisfactory all things considered. I was sold a stolen phone, then a beat up one. Now I'm stuck with hundreds of dollars on my Amazon account;which I don't really plan on doing more business with them. But I'm just too frustrated and just done with Amazon, that I just want this over with. So I'll take the measly $35 (on over $500 worth of mistakes on their part.) So my complaint still stands, you can't do this to more customers!

Sincerely,

***********************
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon disabled my Amazon account and is withholding over **************************************** Its been over a month since my account was disabled. I have tried to submit the information requested by Amazon, but my account remains disabled. I would like for my account to be reinstated.
Business Response
Date: 04/26/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-04-26.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep disappointment and frustration with the recent closure of my Amazon account without any explanation or warning. As a long-time customer of **********************, I have spent thousands of dollars on your website over the years.However, I was shocked to discover that my account had been closed without any prior notice or explanation. Also, there is no way to contact customer service to inquire about the reason for the closure.This lack of transparency and communication is unacceptable and has caused me significant inconvenience and financial loss. I rely on Amazon for a variety of products and services, and the sudden closure of my account has disrupted my daily routine and left me without access to important resources.
Business Response
Date: 04/26/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account We've found your account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 23 March, 2023.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are reporting products they have in stock when they dont even have them available & takes a insanely long time to charge your card or tell you whats going on with your order
Business Response
Date: 04/13/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the delay with the order #***-9690374-2945034.

Up on checking the inventory from the order, I see that the product "Gabby's Dollhouse, Deluxe Figure Gift Set with 7 Toy Figure" is low in stock and this is why there was a delay with the delivery date in the order confirmation email.

I see that the order is now cancelled. To try to make up for the inconvenience I've added $5.00 to your Amazon gift card balance as a one time exception.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have ordered item from Amazon, seller and sender of the item was Amazon. Order should have been delivered to Wilmington by **** but by mistake *** driver miss delivered the package to ********. *** confirms that it is their driver fault, but to help *** needs some actions from Amazon according to policy, Amazon refuses to help saying that there is no issue with delivery.I have filed a claim with **** uploaded all requested documents, *** opened investigation for my lost package and the claim has been issued to the sender. *** asking me to contact the sender to proceed the claim. As *** told me Amazon has voided the claim. According to the contractual agreement with Amazon, claim should be opened by Amazon. Otherwise, regardless that it was *** fault they can't help me because of the policy with Amazon. I have contacted Amazon multiple times. They are refusing my request, saying that they do not have any option to contact *** or file a claim to **** also they did not receive any claim from ***. Amazon is saying that order was delivered to the correct address, and that I must contact fraight-forwarder or carrier. Thrue receiver was fraight-forwarder, but order was not delivered to them, I have contacted fraight-forwarder and they confirmed this multiple times. So, I do not have options left to perform, Amazon is refusing to help, *** confirms the fault but can't do anything because of the policy.AMAZON ORDER # ***-5285571-1266653 *** Tracking Number: 1ZW37E824249719609 *** Claim Number: 4761566401A
Business Response
Date: 04/13/2023
Hello Mr. *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the delivery of the order #***-5285571-1266653.

We've reviewed the correspondence with our customer support team and can confirm the information shared was correct. Our team confirms the shipment was delivered to the address.

Further as the shipping address is a freight forwarded we cannot take any action. For more information about sending items via freight forwarders, please visit our Help pages: ****************************************************************************.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/14/2023

Complaint: 19927936

I am rejecting this response because:
I have a confirmation from the shipping company, **** which was responsible to deliver the order from Amazon to the specified shipping address, that package was misdelivered, it was delivered to a completely different address by driver's mistake. So it is not true when Amazon is saying that order was delivered to the correct address, it is false, the order was not delivered. Please contact *** and recheck this information. Here is the *** phone number ************. Please call **** tell them the tracking number and *** will explain everything. *** is ready to compensate me the loss, but, as they explained, according to the agreement with Amazon to do this *** needs Amazon to call *** regarding this case. Please see the attached files confirming *** position and the real fact that the order was not delivered and that *** requires Amazon's support to compensate this loss for me.

Sincerely,

***************************
Business Response
Date: 04/19/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please be informed when a Freight forwarded address is chosen as the delivery address, we'll not be able to take any actions.

However, as a One time exception I've issued $75.00 to your payment card and it will reflect in your payment method in 3-5 business days. The remaining $16.76 has been added to your account Gift card balance.
*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate this, thank you very much.
However, as this resolution was declared as a one time exception, as you wrote - "Please be informed when a Freight forwarded address is chosen as the delivery address, we'll not be able to take any actions.", there are no security guarantees in the future for me and for any other customer who uses freight forwarder, that order will be securely delivered to the specified shipping (freight forwarder's) address, when mistake was made by shipping company. So I ask you to review your policy regarding freight forwarders and allow to compensate customers for any losses caused by shipping company faults, during delivery from Amazon to freight forwarder. This will definitely improve you customer service in such cases.

Sincerely,

***************************

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