Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,189 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return to Amazon on Feb 13, 2023 for an item I purchased a few days before. Later that week, I chatted with customer service who confirmed that they did receive the ** glasses on Feb 15, and I would receive a refund within 39 days. To date, I still have not received a refund. Every time I call, they just push the refund date out. They have customer service representatives that dont speak very good English, so they barely understand the simplest request. If I ask for a supervisor, they either refuse or transfer me to someone equally as incompetent. I want a refund for the ** Glasses that I returned and Amazon has indeed received!
Business Response
Date: 04/15/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/17/2023
amazon order number- 111-1465408-
5158643
Business Response
Date: 04/27/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked the order in question. I understand your concern regarding the refund of the order #***-1465408-5158643.

Returns received in our return center usually gets processed within 60 days. In this case the return has already passed 60 days and return is not processed.

Hence we are unable to process the refund for the order. We request you to reach out to the shipping carrier used for returning the item to amazon for assistance in this regard.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/28/2023

Complaint: 19930526

I am rejecting this response because:I have spoken with Amazon countless times after they received my item on Feb 17th. Most recently today, I spoke with **** and Aejandria. She said that she is going to try to process. Says that she can show on the *** website. According to tracking details that return was received. She says that she cant appeal the refund denial).
Every representative that I spoke with confirmed that the Glasses were received in the warehouse and to allow 60 days for processing.
Now that the time has past, Amazon refuses to refund me, which is ridiculous because according to *** trackingwhich they have access to, the item was returned and delivered to Amazon. Now *** wont investigate either because its past 60 days which is entirely Amazons fault for pushing out the refund timeline in the first place. Now they give me a hard time when I call and laugh about my situation. Amazon has the item and will not process the refund. I always speak with foreign people who cannot comprehend the English language, so they give excuses that do not make sense then become offended when you ask for a manager and refuse to connect you.
I want a refund and I am not satisfied until I receive one.
Its their responsibility to process a timely refundnot hold onto the merchandise and refuse to give my money back for it. Those glasses were brand new!!

Sincerely,

**************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 12, 2022 I purchased a Fire HD 8 Kids tablet from Amazon.com Order # ***-1442474-0255400 . The Tablet has a 2-year worry-free guarantee: "if it breaks, return it and we'll replace it for free". I let someone use and register the Tablet since it has parental controls. The tablet has a cracked screen. Amazon refused to honor the 2-year worry-free guarantee since it's not registered in my account even though I paid for it. Over the past several months I made several attempts to use the 2-year worry-free guarantee but was denied.
Business Response
Date: 04/18/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We received a recent request concerning a Fire Tablet that is not associated with your account. To protect your privacy, and for tracking purposes, we can only send information to the email address that is associated with the account where the device is registered.

Therefore, we have contacted the device owner on record to gather further information and assist them.

We're sorry for any inconvenience this causes.

Thank you for choosing Amazon

Regards,
Pratap
Customer Answer
Date: 04/21/2023

Complaint: 19930460

I am rejecting this response because: The Fire HD 8 Kids tablet, 8" HD display was paid for by me and Shipped to my address.

Sincerely,

***********************
Business Response
Date: 05/04/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'd like to help you, however the e-mail address you contacted ** from doesn't have the replacement Fire tablet associated to it. We only provide information and make changes when the request comes from the e-mail address associated with the device.

Additionally, I'd like to mention that the refurbished device given on November 14, 2022. Is the one with the two year worry free warranty, since it carries over from the original Fire tablet.

You can find more information about it at: *****************************************************************************.

In order for you to claim the warranty of the replacement Fire tablet, please give ** a call from the account where the device is registered to.

Here is the link to our contact ** page

**********************************************************************

We're sorry for any inconvenience this causes.

Thank you for choosing Amazon.

Regards,
Pratap
Customer Answer
Date: 05/08/2023

Complaint: 19930460

I am rejecting this response because: The replacement fire tablet that was shipped on November 14, 2022 as an warranty exchange was incorrect. ************************* was given a Fire tablet. She was supposed to get a Kids Fire Tablet. I have access to the device. I have been wanting to return it since November 15 2022. Amazon has transferred ownership of the device without my permission.

Sincerely,

***********************
Customer Answer
Date: 05/09/2023
Amazon refuses to honor the 2 year worry free warranty on the Fire HD 8 Kids Tablet that I bought with my own money and shipped to my address. I would a replacement or store credit in the amount that I towards another one.
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $2,500 product from Amazon.com Services, LLC, that was a defective product (i.e., a new thermal scope with numerous dead pixels right out of the box). Amazon accepted the return, and gave *** pickup as only option. *** confirmed delivery back to Amazon on Friday April 7, 2023 (tracking #1Z67561Y2612186606). Per Amazons system as of 4/12/23, return/refund status reflects picked up and on the way back, however, delivery was confirmed by *** as of 1/7/23 (per phone call to *** and electronic tracking query). I contacted Amazon customer service on 4/10/23, and was told the item was received on 4/7/23, and was promised a refund by 4/11/23. No refund was provided. I contacted amazon again on 4/11/23, and again was told the item was received on 4/7/23, and per amazon csr please dont worry, you will be provided a full refund by Wednesday 4/12/23. Still no refund. I contacted amazon again on 4/12/23 for a third time as my final attempt to resolve, and was told the returned item was received on 4/7/23, but they could not process a refund until may 10th, 2023. This is untimely and unacceptable, and is materially harmful to me, the consumer. This also contradicts promised dates of refund per Amazon CSRs via 1st and 2nd attempts to resolve on 4/10 and 4/11, respectively. This is not timely enough, considering they have had the item in their possession since 4/7. Their system (Amazon app) still reflects a return/refund status of picked up and on the way back, yet item has been in amazons possession since 4/7 (which was also confirmed as received on 4/7 by Amazon CSRs during all calls made on 4/10, 4/11 and 4/12). This is an apparent violation of consumer protection laws, particularly given the materiality of refund due (over $2,500) and I have already filed a formal complaint with the *** (#*********).
Business Response
Date: 04/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* as you are referring to the refund for the item you returned.

As per tracking it shows as delivered but once the item marked as received our fulfillment center will check for the item received and process the refund.

Please allow up to 30 days for your return to be processed and to receive your refund. Once the refund is processed you'll receive the confirmation email to your registered email address.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/13/2023

Complaint: 19930293

I am rejecting this response because
Amazon has already received the item back, as evidenced by **** and Amazon themselves. You have had possession of the item for 7 days. Any further delay in refund is additionally abusive, and not acceptable to me, and is considered materially financially harmful under US consumer protection laws. In addition, I was ensured per conversations with your CSRs on 4/10 and 4/11 that a refund would be processed to my cc account no later than 4/12/23.

Sincerely,

*************************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past 2 months I have ordered numerous supplies from Amazon and every single time I get them they are not what I ordered and I have had spent so much money on gas to keep on going back and forth returning products.I just ordered some Lysol wipes they sent me the wrong item and the item that they did send was some kind of Lysol baby wipes whatever you want to call them and they were all dried out.They were supposed to take care of this situation and they never took care of this situation, instead they just decided to disconnect the chat not once not twice but three times. I have been fighting with them on the app three different times today and have not got anything resolved.It is 11:50 at night and I cannot get nothing done because nobody wants to do their job over there.They refused to give me my money back and this has been continuously for months and it seems like nobody will take care of this because Amazon makes all this money so they are able to treat anybody the way they want.I have spent about $60 in gas returning items because they have messed up and I can upload 50 more screenshots where all they say is I'm sorry I'm sorry I'm sorry I'm sorry and do absolutely nothing.I have two returns with money that they owe me and I still haven't received it.One is because they charged me for HBO which I didn't order and another one is for a AC unit that I returned and I still haven't got my money for that.Now I have to deal with this Lysol wipe situation I am so over this and I am so sick of this company treating me like the way they do.All I want is my money back so I can close my account and they can just take their disrespecting using on somebody else.
Business Response
Date: 04/14/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have received incorrect item instead of Lysol wipes, Refund for *** subscription and the refund has not yet been processed for the returned item AC unit.

Upon checking I see that the *** subscription has been cancelled on your account and refund of $15.77 has been issued to your original payment method on Sunday, April 9, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I see that $13 promotional certificate has been issued for Lysol Disinfectant Wipes, Multi-Surface Antibacterial Cleaning Wipes, For Disinfecting and Cleaning, Lemon and Lime ******** 80 Count (Pack of 4).
You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

The refund of $160.49 for Portable Air Conditioners has been issued to your gift card balance on Thursday, April 13, 2023. These funds will be automatically applied to your next order.

You can view your balance and activity here: *************************************************

Thank you for choosing Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Customer Answer
Date: 04/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently attempted to return a purchase to Amazon. The merchandise was purchased 8/10/22. I used the Temptu Air maybe 10 times since purchasing. The merchandise is defective, and will not turn of and off consistently and blow product out of the needle. After completing multiple difficult steps Amazon asked me to complete, since the purchase was purchased on my previous assistants Amazon account using my payment method, such as, providing an invoice, giving access to my account, giving access to my previous assistants account, I was not given a refund as promised by CS. *** spent multiple hours on the phone. They refused to refund the purchase as promised via phone, refused to provide a replacement, and did not credit my Amazon account with the $100 promo gift code. They credited my previous assistants account, which I do not have access to.The customer service supervisor even had the nerve to say to me on the phone that .like you said Amazon is a business , implying that the $300 refund they promised to issue would do damage to their billion dollar per year business the same way the defective purchase did damage to my small business. Wildly arrogant, and they did not follow through on providing a refund to my card after I completed all requested steps by customer service.Order number: ******************* Product: Temptu Air Purchase Date: 8/10/22 I am requesting a full refund or replacement for the verified purchase.
Business Response
Date: 04/18/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon reviewing the order details, I see that the 30 Day return window of the product was expired on September 10, 2022.

Usually, in these cases, we request the customers to contact the manufacturer for more help. However, as an exception only for you, I have tried to process refund and see that you can return the item for full refund. Once the package is received at the return center, our system will process full refund on the order.

In this case, I have created a return label for you to return the item. The package will be picked up very soon by ***.

Repackage and seal your return, making sure to remove all previous shipping labels. Once the pickup request has been submitted, *** will make one pickup attempt on the next business day (Monday through Friday, excluding holidays). *** will bring a printed prepaid and preaddressed label.

If the package is not ready for *********** will leave the return label, and you can bring the return to a *** drop-off location.

You can find your nearest drop-off location at ***************************.

*** does not provide unattended pickup. If youre unavailable, *** may leave a shipping label for you to drop off the package. You can contact *** to request another pickup attempt or to see if they can give you more specific information about the timing of the pickup; their phone number is ************** ***************).

Please reference this tracking number if you call them: : 1Z55AY222612455383.

Once we've received the return, we'll process your refund. You can track your return here:

*************************************

We look forward to seeing you again soon.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are an Amazon Seller writing for the Case ID *********** - Missing Items from Inbound of shipment ID ************, which was created on December 03, 2022 at 09:35:37 PM PST. Weve tried to communicate with Amazon ****************** (FC) through the assistance of Seller Support more than 4 months. We think the final resolution, no full reimbursement for the missing units, the replacements and returns caused by the mistake FC made and also still existing with messed-up inventory, is not fully reflected the fact and unreasonable to us either. Through filing this compliant, we expect to get a reasonable and responsible resolution from Amazon. More details about this case are provided in a PDF attached.
Business Response
Date: 04/14/2023
Hello from Amazon,

We have already responded to the Selling Partner in the case:***********.

Please ask them to refer the case.
Customer Answer
Date: 04/14/2023

Complaint: 19929903

I am rejecting this response because: Amazon remains the same resolution as before we filed the complaint. They didn't respond to our complaint at all. The resolution is unreasonable and irresponsible and that's why we filed the complaint. We've provided so many evidences to prove how Amazon FC made the mistake and caused the issue, however, Amazon never sincerely admitted and corrected the issue for us.
Sincerely,

May Su
Business Response
Date: 04/16/2023
Hello from Amazon,

We have responded and resolved the seller's concern as per existing Amazon policies in Case ID ***********.
Kindly ask the seller to refer back to that case for the resolution.
Customer Answer
Date: 04/20/2023

Complaint: 19929903

I am rejecting this response because: Amazon Seller Support didn't answer our question. Please answer our questions below.
1. Did Amazon FC incorrectly re-labeled for us for the shipment FBA16XHL5SN4?
2. Can Amazon FC prove that 20 units of FNSKU: B07SGQ5CKX were sent incorrectly by Seller, not incorrectly re-labeled by Amazon FC as FNSKU B0B9BFBS4X?
3. Can Amazon FC guarantee there is no incorrectly re-labeled units mixed in a different FNSKU? If not, what will Amazon do?
Sincerely,

May Su
Business Response
Date: 04/25/2023

Hello from Amazon.com,

We appreciate you contacting us and requesting assistance with the issue of seller on the missing units from shipment ID ************.

While I know that the seller is disappointed with the outcome of this matter, Ive confirmed that the information seller received from our team on through Case ID *********** is correct.

For reference the case Link: ***************************************************************************************

As mentioned in the previous cases, our internal investigation has concluded, and no further action is needed from our side due to the outcome will be the same resolution already provided, we have already informed that the units have been made Sellable.

In case that the seller disagree with the resolution provided, seller may refer to the Amazon Services Business Solutions Agreement ***************************************************************** section with title Fulfillment Services

Thank you for your time.
Customer Answer
Date: 04/26/2023

Complaint: 19929903

I am rejecting this response because: Amazon Seller Support didn't answer our questions and Amazon FC didn't take the responsibility for the mistake they made.
Firstly, would Amazon Seller Support please answer our questions? Yes or no? Please do not avoid answering our questions.
1. Did Amazon FC incorrectly re-labeled for us for the shipment FBA16XHL5SN4? If Amazon hadn't made the mistake, there wouldn't be such a dispute.
2. Can Amazon FC prove that 20 units of FNSKU: B07SGQ5CKX were sent incorrectly by Seller, not incorrectly re-labeled by Amazon FC as FNSKU B0B9BFBS4X? If Amazon can provide the evidence to prove it's seller's mistake to send in unexpected units, there is not such a dispute.
3. Can Amazon FC guarantee there is no incorrectly re-labeled units mixed in a different FNSKU? If not, what will Amazon do? Amazon Seller Support said "we have already informed that the units have been made Sellable.". However, to make incorrect re-labeled units Sellable is to cause us more loss from replacements and returns. That's an irresponsible resolution.
Regarding the ***************************************************************** section with title Fulfillment Services, would you please specifically tell us - which policy are we against with this dispute?
If Amazon FC didn't incorrectly re-labeled for us, would we need to raise this complaint?
Sincerely,

May Su
Business Response
Date: 04/29/2023
Greetings from Amazon Services,

I understand that the seller contacted us regarding their follow up questions for Shipment ID: ************.

1. Did Amazon FC incorrectly re-labeled for us for the shipment FBA16XHL5SN4? If Amazon hadn't made the mistake, there wouldn't be such a dispute.
Answer: NO. The shipment shows "no labeling required," therefore, Amazon will not re-label the units. Also, as per checking with the seller's FBA Settings, "who label" is set to Merchant.

Settings > Fulfillment By Amazon > Optional Services

2. Can Amazon FC prove that 20 units of FNSKU: B07SGQ5CKX were sent incorrectly by Seller, not incorrectly re-labeled by Amazon FC as FNSKU B0B9BFBS4X? If Amazon can provide the evidence to prove it's seller's mistake to send in unexpected units, there is not such a dispute.

Answer: All of the corresponding images and resolution were previously provided to the seller from the Case ID: ***********. I have confirmed that the overage units from Shipment ID: ************ were already been investigated by our internal team.

3. Can Amazon FC guarantee there is no incorrectly re-labeled units mixed in a different FNSKU? If not, what will Amazon do? Amazon Seller Support said "we have already informed that the units have been made Sellable.". However, to make incorrect re-labeled units Sellable is to cause us more loss from replacements and returns. That's an irresponsible resolution.

Answer: YES. As mentioned from Case ID: ***********, units were incorrectly moved to unfulfillable and that units match the Detail page. This is the reason as to why the units were moved back to Sellable.

Thank you for raising this to us,
Amazon.com
Customer Answer
Date: 05/02/2023

Complaint: 19929903

I am rejecting this response because: We dont think Amazon Seller Support fully understand the issue otherwise the answer of question #1 wont be NO. We would like to request Amazon Seller Support carefully re-investigate the case.

1. Did Amazon FC incorrectly re-labeled for us for the shipment FBA16XHL5SN4? If Amazon hadn't made the mistake, there wouldn't be such a dispute.
Please refer the attached images. We believe Amazon FC will not deny that FC has their own label which is different from the labels sellers can download from Amazon Seller Central. Can Amazon Seller Support explain why there are two labels on our packages if Amazon FC didnt incorrectly re-label for our shipment? What had happened to the following three examples?

6.png & 15.png are Images from Case ID *********** at 06:35 AM 12/12/2022.
6.png: Amazon FC label overlaps Sellers label, but the original color still can be seen.
15.png: Amazon FC label overlaps Sellers label, but the original color cant be seen.

5E05ECFE-F641-490E-86F0-54488F6F46E5.jpeg & B676AFCD-84C7-4140-8E52-80B2D636A41D.jpeg are from email message of customer ID *******************. The customer confirmed there are two labels on the package.

B00+Label.png, PurpleProduct.png, UnboxedProduct.png and X003DLQL0H.png are from Case ID *********** at 11:44 AM 01/19/2023.

Isnt it very clear that Amazon FC incorrectly re-labeled for our shipment?

2. Can Amazon FC prove that 20 units of *****: B07SGQ5CKX were sent incorrectly by Seller, not incorrectly re-labeled by Amazon FC as ***** B0B9BFBS4X? If Amazon can provide the evidence to prove it's seller's mistake to send in unexpected units, there is not such a dispute.

For the photos Amazon Seller Support provided in Case ID ***********, they all matched the product color and the ***** barcode. That means we didnt send in unexpected units if *****: B07SGQ5CK as ***** B0B9BFBS4X. What is the reason to make Amazon FC recognize and reconcile these missing 20 units of *****: B07SGQ5CKX as ***** B0B9BFBS4X?
3. Can Amazon FC guarantee there is no incorrectly re-labeled units mixed in a different *****? If not, what will Amazon do? Amazon Seller Support said "we have already informed that the units have been made Sellable.". However, to make incorrect re-labeled units Sellable is to cause us more loss from replacements and returns. That's an irresponsible resolution.

From the Shipment summary page, *****: B0B9BFBS4X 222 units have been received. If this is correct, then the current stock level of *****: B0B9BFBS4X has missing units and *****: X003DLQL0H has extra units. Amazon FC has messed up our inventory and apparently Amazon Seller Support seems not follow this case very well.
To deny a mistake has made this case even more complicated. To make incorrect re-labeled units Sellable is to cause Seller more loss from replacements and returns. The current resolution from Amazon is irresponsible and unreasonable for us.
PS. We tried to attach images, but the system seems shut down. Therefore, we send via email instead.
Sincerely,
May Su
Initial Complaint
Date:04/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a windchime set directly from Amazon through the internet page directly linked through Amazon. I paid through a credit card for a total of $23.95. I was promised a delivery between 7am-11am on April 11th. After I received an email of delivery, I went to check on it. No packages were delivered. Called Amazon. They said to wait a day and call back. I did, they now refuse to give me a refund or item replacement for merchandise never received. I filed a complaint with FTC report number ********* and filing a complaint with ******** ************************ next.
Business Response
Date: 04/18/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

Mahesh. *****
Amazon.com
www.amazon.com
Customer Answer
Date: 04/18/2023
Here is the attached email from Amazon regarding my order including order number and customer information.
Business Response
Date: 04/22/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-6197018-5673025. Based on the results of our investigation, we aren't able to provide a replacement/refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Just in case, there is anything else that we can help you with. Please feel free to contact us and we would be more than happy to assist you further.

Most questions are answered in Your Account ***********************/your-account (******************************************)) or in our Help pages (www.amazon.com/help (**********************************)).

You may contact us @ ************** (tel:***********) Here's a link to our Contact Us page: ***********************************************************************

I hope this helps.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase A bestway power steel 12x24x52 above ground new pool through Amazon for $1,499 dollars I received the pool by freight truck on April 7 2023 I was not notified of the delivery until the truck park in front of the house the pool came in 2 boxes wrapped around plastic . When I when to remove the plastic that was containing the boxes the pool box was all broken and retape the pool box was being held with er wrapped tape the the pool had tape on it as if someone use it and decided they did not want it. I bought a new pool and Amazon send me a refurbished pool .. now Amazon said that I made the purchase through a third seller and the seller is not providing me with a replacement or refund in fact they want me to pay to send the pool box. I believe I was scam by Amazon making me the consumer believe I was paying for a pool new not refurbished.
Business Response
Date: 05/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you due to order:-114-3177959-2710630 regarding the refund.

Based on the details, we can see the refund of $1499.99 is already issued based on the claim to your original payment method on Wednesday, April 26, 2023 at 2:44 PM (PDT).

I request you to check your bank/card statement for the reference.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My situation is that my Amazon account was closed due to "actions because you were using Amazon.com Gift Cards in violation of our Terms and Conditions." I was receiving Amazon gift cards and using them to purchase ******** eShop gift cards. The Amazon gift cards that I was using were legitimately obtained through a survey app called ********, and distributed through Tango Card. Attached is a receipt of the most recent Amazon gift card that I received through ********. I have also attached a receipt of my latest purchase on Amazon, a ******** eShop gift card. I believe that my account has been wrongfully closed for using Amazon gift cards that I was given to purchase ******** gift cards. My Amazon account also contained a gift card balance which has been taken away from me. I believe that my Amazon account must be reopened.Regards,*****************
Business Response
Date: 04/26/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a third-party seller on Amazon, struggling to gain proper service to reactivate my account. Since September 2022, I have been receiving conflicting responses to my appeals. Different ASINs or violations are thrown in with nearly every reply. I simply cannot understand why I am not receiving proper service in review of or response to my appeals. I have asked for clarification from their support team, but their guidance is not working. They told me to to remodel my sourcing and expand my understanding of Amazon's policies on intellectual property. I have done that, changed my entire business model by obtaining a new, reliable wholesale supplier, and developed my own internal compliance measures. I have detailed all of this in appeals. I demonstrated to Amazon that I will not present the same risks that resulted in my account deactivation. I do not understand why it is not being seen that I have a renewed respect for and a much deeper understanding of intellectual property. I need a fair review of my appeals.
Business Response
Date: 04/14/2023
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account. We require more information to complete our review. We have requested the necessary information from the seller via email on 04/14/2023 08:11 PDT.

Sincerely,
Amazon.com

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