Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,196 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Better Business Bureau,I have to write you a complaint because I can not solve problems with Amazon by myself.I am a seller on Amazon in *******, owner of the Ummuhan Pet Shop and my name is ****************. It has come to my attention that my funds, which amount to $9 056,64, have been held. My account was also deactivated on 9th of august 2022.I made a decision to quit e-commerce business and stop selling on Amazon for the reason that it is too complicated for me. So I decided to withdraw my money.I wrote to Amazon on, after the 90-day period has elapsed, and asked Amazon Payment Team for instructions.However the official answer from Amazon left me with no variants, the Team informed me, that all my funds will not be disbursed to me and there is nothing I can do.I have no ideas what I can do to get my money back and I turn to you for help. **** $ is a huge amount of money for me and my family, please assist me.Thank you for your attention to this matter.
Business Response
Date: 04/19/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 04/11/2023.
Sincerely,
Merchant Credit Team.
Customer Answer
Date: 04/20/2023

Complaint: 19931042

I am rejecting this response because: I comprehended Amazon's response, but I disagree with it because Amazon fails to clarify the specific violation I committed. Amazon does not provide details on the deceptive or illegal activity that I supposedly engaged in. I request a clear explanation of my violation.Otherwise I would like my funds to be refunded.

Sincerely,

Bastukah Ummuhan
Business Response
Date: 04/22/2023

Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Thank you.
Business Response
Date: 04/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/11/4.

Merchant Credit Team Amazon.com
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Early November 2022 I decided to reach out to a company to help me publish my book, proofread/edit etc. They we very insistent on their services and how happy all of their customers have been, going as far as to name drop "a list clientele." I paid a flat fee of $2,300 at the time of the NDA/contract signing. My contract stating, I can terminate my contract at any moment by sending a written letter to the company. To which was not provided in any of the contract, no address, no numbers, and no way of contacting them to get said address. They were great the 1st 2 chapters. After that everything went downhill fast. Upon reading my 3rd chapter to greenlight it I noticed right away that they changed everything. Details, insertion of "facts" that have never happened nor did I ask them to write that on my behalf. There was also a notable number of dialectical errors which was startling to say the least. I gave my feedback to my project manager ***************************** which assured me that it would be taken care of. He then gave me the rewritten version it was even worse than the first time. It seemed as if they deliberately wrote everything, I asked them not to, and asked to have removed. I again noted and was told it would be "fixed". After receiving the 3rd rewrite of the chapter and it is sounding further and further than the audio clips, I read of the chapter to them. I mailed them a certified letter of termination to the one address I found online because once I told them I wanted out they started ignoring me. This was early January/February. I received the mail back April 2023 as "undeliverable". I called the number I had provide and was flat our refused when asked for the correct address to which to send letter of termination. EVERY individual that I have spoken to on behalf of Liberty Writers/AMZ publishing were the absolute pushiest salesmen I've ever encountered. They are repetitive and redundant; they take your money but refuse to give it back. Horrible business.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023
I recently opened a claim (case #*******) and received a response saying the company doesn't have any records of my "purchase". After going through all of my reciepts of transactions I want the refund for I noticed the company name was different than the company I called to start the writing process which was *******************, however the contract I signed said AMZ Publishing. I remember when they were asking for payment they gave me a list of different "company names" to try to send the funds to via wireless transaction. The actual company name who I sent the money to was under ****** Digital LLC. So I am just further confused by which "company" I was actually working with. These people are scammers. I researched ****** Digital LLC online and all I saw was reviews saying these people are scammers. They most defiantly are, people help.
Customer Answer
Date: 04/18/2023
There was never an order number. As previously mentioned in the complaint response prior, I was never given an order number. I was given a NDA contract I signed it and they took my money. I have personally responded to the Amazon BBB representative and gave them my name address and phone number along with email used in? The process and have not received a response. Now every person I have ever spoken with is ignoring me everyone from ******************* everyone from AMZ Publishers /Amazon etc. I will not post my personal information on the open internet.
Business Response
Date: 05/02/2023
We have reviewed the information provided and confirmed that ****************** acquired or paid for formatting and publishing services from a third party company that is not affiliated with Amazon or KDP. Please be advised that while KDP does not provide any paid-formatting services nor requests any upfront payments to publishers, we do have a list of companies that specialize in professional publishing services, which can be found on our Help page: ****************************************************

Amazon does not endorse or sponsor any service provider, nor do we recommend one over another, and we do not involve ourselves in third party disputes.
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a macbook pro in Amazon,then it was returned before I received it,so customer service placed another order for me,unfortunately,it was also returned to Amazon,so Amazon should refund to me for the item,however,I haven't received it.my account is ******************,and my order number is 111-0401229-48338489 and 113-7655307-6853061.please check it and refund to me.
Business Response
Date: 04/15/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. I apologies for the inconvenience caused to you in this regard.

Upon reviewing the order in question I see that the shipment was stopped and returned, hence I've issued full refund of $1963.26 for the order on Saturday, April 15, 2023.

Refund has been issued to the original payment method and it will be processed within 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 2nd I placed an order for an elevation hot tub off of Amazon on February 4ththe package was delivered However it was not a hot tub it was a book of coupons. This item was returned to the Amazon hub locker with a return label provided to me by Amazon at ****************** I then proceeded to order a new hot tub from a different vendor on Amazon. This item was a salu hot tub I ordered this item on February 5th and on the fifth it was shipped and when I received the package on February 7th it was yet again another box of coupons instead of obviously a hot tub. I had to go through the same return process for this item I was provided a return label by Amazon and in the emails I was told that once the items have been shipped back to the Amazon warehouse I would receive my refund. For some odd reason I did not receive a email to confirm that Amazon received the second package that I returned at their warehouse but I never received an email to confirm that the first item returned had been returned back to the Amazon warehouse. On February 8 I reached out to Amazon via email that I had been responding to about the return and notify them that I never received a confirmation that they in fact receive the item at their warehouse, so I reached out saying specifically I never received a return email and I wanted to figure out what needs to be done so I can receive my refund. I waited for about a week or two give them a chance to respond however there was not a response. At this time I made a phone call to Amazon customer service I would say the first phone call I made was around February 15 or 16th and since then I have had over 15 calls up until now April the 13th . Now they are trying to tell me that one of the packages was not scanned properly by one of their workers and has been more than 30 days so they cant issue me a refund for one of the items now. Even though yesterday they assured me I would get my refund after I completed a incident report.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased an $800 Earthquake Tiller back in December so he could prepare the garden this spring. The day after it got delivered he put it together and started it up. It would go forward but not in reverse. When you tried to put it in reverse it would smoke and it was actually chewing up the belt. Even though the listing says it is eligible for a return or refund if it arrived DAMAGED or DEFECTIVE. We asked for a replacement or a refund from Amazon, they said no and to contact the manufacture. Fine. We drove 40min one way to drop the tiller off to be fixed. The whole transmission needed to be replaced. When it was fixed per the manufacture my husband attempted to start tilling the garden. A couple of passes later and the tines quit turning. ****** again says that part is in the transmission. The manufacture wanted us to take it again to go get it fixed or contact Amazon for a refund since we spent the money with Amazon. At this point my husband wanted a refund. We were sold a piece of junk that got fixed and still turned out to be a piece of junk. I contacted Amazon, they said yes we will give you a refund just look for a confirmation email in the next few business days and you wont have to return the tiller. After the 5th business day I reached back out to Amazon since I never received the refund. I was told yet again that I can not get a refund. Even though I had already been told we were receiving the refund. Even if we get the tiller fixed we are too late to even have a garden this year. This is COMPLETE ******** for a brand new $80 machine. All my husband wants is his refund. Yall are even more than welcome to come pick up the piece of junk if you would like. We order a lot through out the year with Amazon and hardly ever have issues. This is absolutely unacceptable and we just want our money back. I have attached screenshots of my conversations with Amazon representatives.
Business Response
Date: 04/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-3915338-4378665. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

Thanks for sharing requesting information realted to the order refund promise. Based on the investigation, the refund of $834.34 is processed back to your original payment method.

You'll receive the refund with in 3-5 business days and you can see the card statement.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, Amazon requested me to pass verification through a video call. I reserved the slot and connected to the conference. I provided all the required documents through a video call to an Amazon Support representative and received the following response: "You passed verification through a video call. I'll notify you about this and request additional supporting documentation copies within 5 days. However, it's been more than 2 weeks, but I'm still waiting to receive a notification from the Amazon Support representative, and my account is still deactivated. I don't know what technical difficulty Amazon Support encountered in sending me the necessary notification. Still, I require that Amazon Support immediately take the necessary steps to complete the verification process and reactivate my account. I sincerely hope that my case was not lost in the Amazon internal system and that after my complaint, an Amazon Support representative will take the necessary actions and reactivate my account since I have fulfilled the requirements for its reactivation.
Business Response
Date: 04/19/2023
Hello,

We have decided to not reinstate this account and an email was sent to them informing them of this decision on April 19, 2023. Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bunch of electrical tools on March 22 paid $153.98 and didn't receive my entire order. The order says delivered but I can't find some items for the life of me. When I call in they basically tell me to bad to sad when I chatted in they said they would file for a replacement of the things I'm missing. No's been done about that. On March 30 I ordered 2 charging cables for my phone paid $33.24 and only got 1 instead of 2 cables. On April 6th I ordered white vinegar paid $77.81 and now I'm told that can't help with that order. The order for the vinegar was supposed to go thru under prime shipping but for whatever reason it didn't. Amazons dissed to have a policy in place that they don't let sellers overcharge for items and yet this seller was allowed to overcharge me. I contacted Amazon and they told me to refuse the package and then we can process a refund so I did but now supposedly because they can't track the status of the return I'm told there's nothing that can be done.
Business Response
Date: 04/15/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Were sorry to hear that you havent received your item(s) from order #***-5896271-2177830.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/18/2023

Complaint: 19930655

I am rejecting this response because: I have contacted **** and they told me to have u guys to fill out a missing shipment form but u guys refused. U guys don't follow ur guys supposed own policy about not letting sellers ***** customers. I've already cancelled my prime account because of the fact u guys used to be willing to help customers and now u positively refuse.

Sincerely,

*******************************
Business Response
Date: 04/20/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your replay and I understand your concern in this matter. I've checked in this matter and I would like to inform that the information shared to you previously was correct.

Were sorry to hear that you havent received your item(s) from order #***-5896271-2177830.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

Thank you for your understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, Amazon Support rejections for the Tri-clone brand approval were in error. According to Amazon Policies, I can sell on ASINs with the brand gates if I confirm the originality of the source of my products. I opened several cases in the Amazon system to receive approval from Amazon Support. However, my requests were rejected in error without the relevant reason. The critical fact is that I have the required authorization to sell under the Tri-clone brand on Amazon.com. I have the required invoice with a fresh date (my last supply from the brand owner). I thought maybe the brand owner made a mistake and didn't allow me to sell products under the Tri-clone brand, but NO. I contacted the brand owner to clarify this point. The brand owner assured me they guaranteed me the right to sell products under the Tri-clone brand. The brand owner also does not understand why Amazon Support does not allow me to start selling products under the Tri-clone brand. So, I want to resolve this issue via BBB. I have nothing to hide. If Amazon Support suspects me of submitting invalid documents, they can contact the Tri-clone brand owner. All contact information is provided in the invoice. For the convenience of Amazon Support, I want to duplicate the contact information of the Tri-clone brand owner here: - Brand's contact person: *************************** - Email: ********************* Tel.: ************ Based on the preceding, I am requesting Amazon Support to allow me to sell products under the Tri-clone brand, as I have fulfilled all the requirements to obtain this right. Many thanks for considering my request.
Business Response
Date: 04/17/2023
Hello,

We have reviewed the documentation provided by the seller and determined they are not eligible to sell Tri-clone products. We evaluated the information provided, but it did not pass our review.
We took this action to ensure the mutual success of our sellers and buyers on our site. The seller provided an invoice that has not been fulfilled by the supplier. We have notified the seller about the gating denial reason.

Regards,
Amazon
Customer Answer
Date: 04/18/2023

Complaint: 19930628

I am rejecting this response because:
I provided an invoice that the supplier himself sent me, I will attach a copy of the letter to which this invoice was sent to me, and I will also re-attach the invoice.

You can contact the supplier, and he will confirm this.

Sincerely,

***********************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to report a serious issue with Amazon regarding the wrongful removal of $15,000 from my seller account. Despite numerous attempts to contact their disbursement team, I have yet to receive a response or resolution.On July 1, 2021 I received a notice from Amazon stating that my account was being suspended for violating their policies. However, upon further review, I discovered that the suspension was based on false and unsupported claims. Despite my repeated attempts to appeal and request clarification, Amazon has not provided me with any satisfactory answers or evidence supporting their allegations.To make matters worse, Amazon has removed $15,000 from my seller account, further exacerbating the situation. I have been left with no other recourse but to report this incident to your organization.I strongly believe that Amazon has acted in bad faith, and I urge the Better Business Bureau to investigate this matter immediately. I request that Amazon provide me with a full refund of the money they wrongfully removed from my account and a complete explanation for their actions.Thank you for your attention to this matter.Sincerely,***************
Business Response
Date: 04/19/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately we are unable to locate your seller account.

We request you to write to us from the email address which is registered in your seller account. Please mention the exact same subject-line in your response.

Rest assured, once you confirm the account we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/20/2023
Attached is an email I sent 2 years ago. I want my money back, I will not stop until I get it. I was told I was going to get it by disbursement team. You guys stole it. I will be seeking damages more than ****** if I do not get my money sent back to me.

I want the money sent to me to this account. If I do not receive my money within 14 days from this email I will pursue legal action and I will not stop until I get my money back. Email *********************** is main email account or ********************************************************************

Account number ************

Routing : *********
Business Response
Date: 04/24/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2021/6/10.
Customer Answer
Date: 04/24/2023
Dear [Better Business Bureau],
Thank you for your response regarding my complaint against Amazon. I understand that you are unable to provide information on your investigation methods, however, I strongly disagree with the decision to wrongfully remove $15,000 from my seller account and suspend it without proper explanation or evidence supporting their allegations.
I would like to make it clear that I do not accept Amazon's decision and I will be pursuing legal action to recover the funds that have been wrongfully removed from my account. I have made every attempt to appeal and request clarification, but Amazon has not provided me with any satisfactory answers. I believe that their actions are illegal and I will take all necessary steps to hold them accountable.
I request that you escalate this matter and investigate Amazon's actions thoroughly. I hope that the Better Business Bureau can help me resolve this issue and hold Amazon accountable for their wrongdoing.
Thank you for your attention to this matter.
Sincerely,***************
Business Response
Date: 04/26/2023
Hello,

We retain the right to immediately restrict or prevent access to our
site. We removed this sellers access and placed a hold on any funds in
their account because they may be using our site to engage in
fraudulent activity.

Due to the proprietary nature of our business, we do not provide
details on our investigation methods. In accordance with the terms of
this sellers agreement with Amazon, we will not be transferring any
funds to the seller. If we determine that a seller account has been used
to engage in fraud or other illegal activity, remittances and payments
may be permanently withheld.

For more information on this policy, the seller can search for When will I be paid? in Seller Central Help.

Thank you,
Amazon - Seller Performance
Business Response
Date: 04/26/2023
Hello,

We retain the right to immediately restrict or prevent access to our
site. We removed this sellers access and placed a hold on any funds in
their account because they may be using our site to engage in
fraudulent activity.

Due to the proprietary nature of our business, we do not provide
details on our investigation methods. In accordance with the terms of
this sellers agreement with Amazon, we will not be transferring any
funds to the seller. If we determine that a seller account has been used
to engage in fraud or other illegal activity, remittances and payments
may be permanently withheld.

For more information on this policy, the seller can search for When will I be paid? in Seller Central Help.

Thank you,
Amazon - Seller Performance
Customer Answer
Date: 04/27/2023

Complaint: 19930540

I am rejecting this response because: these are absolute lies and you will speak to my lawyer soon

Sincerely,

***************
Initial Complaint
Date:04/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I ordered 4 pcs of Zignbox from Amazon on January 8th, each of which amounted to $94.53.Its price dropped next day.So I asked Amazon if I could get free return or some discount for ordering more of this item in bulk,and we had a deal about this:Amazon agreed to give me some discount in the form of a full refund of a single piece of this item, upon the condition that I order 6 more pcs.(You may refer to my screenshots of the chat session)So I ordered 6 more pcs and have contacted Amazon as regards this issue for more than a dozen times since then, but Amazon has still not issued me this refund.Every time I was told the refund was issued or someone else would send me a response thereabout later, which turned out wrong without exceptions.I'd like to point out that no Amazon employee has ever said I didn't deserve this refund or something even remotely close to it.So they clearly seem to know they owe me this refund, but they do not want to give it to me and are just trying to buy time while blatantly lying to me again and again, hoping I will eventually give up on this refund matter at some point.For what it's worth, the original deal was for ordering 6 more pcs of this item but I've ordered 14 pcs of this item since the deal:1) In one of the screenshots I say 13, but I've ordered one more item since then.2) I already had ordered 13 pcs of this item before making the said deal, so now I've ordered 27 pcs in total.(the screenshots say '26 orders matching "zignbox"', but one of these orders had 2 pcs of this item, so this makes it 27 pcs in total)So I would like to:1) get this refund ($94.53) issued to my Amazon gift card balance once and for all.2) also get some courtesy credit to make up for the huge time I unjustly wasted dealing with this matter; I presume this is generally known and acknowledged behavior of Amazon in such a case.I would greatly appreciate it if you could help me with solving this problem.Best regards.
Business Response
Date: 04/15/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I apologize for the inconvenience caused to you in this matter.

I've shared your feedback to the concerned department in our company for consideration and coaching for the previous representative.

To make this correct for you I've issued a gift card of $94.53 to your amazon account.

The current gift card balance on your account is $94.53. You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page.

Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19930524

I am rejecting this response because:
while Amazon has issued me a refund as regards this matter,

I believe I also need to get some store credit to make up for the large amount of time Amazon irrationally made me to put into solving this issue.

Specifically, I've been asking for this very legitimate refund for more than a dozen times over several months since January.
And Amazon has very clearly tried to procrastinate upon the refund all along by incorrectly telling me the said refund either had or would be issued, until I resorted to help from a third party.

As I understand it, providing the customer with some store credit as a token of apology in such a case is established practice.

Sincerely,

Arom Koh

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