Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,083 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 2023 Patio Wicker Swing Chair with stand and rain cover sometime the week of March 13, 2023. The item was on clearance for $49.98. I remember seeing a ******* sign on the order. I received an email from Patever on March 22, 2023 saying my order had been shipped with the tracking number as AG720435133CN. Instead of the Patio Swing we received a small package containing a cheep cloth hammock. The return address was Online Seller, ************************************************************************. I researched this address it appeared to be an abandoned building. I am still trying to figure out which credit card I used but since I haven't received a credit card statement for this amount, plus the shipping cost, I am not sure. I do believe I would have used CITI Preferred card because it purposely has a low credit amount that I normally use on-line. One of their emails said I had paid by PhontonPay. I have no idea what that is.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop and decided that I needed to upgrade it as it did not have a feature that I wanted. I sent a message to the seller requesting they contact me to assist in choosing another laptop. They never contacted me. I returned the laptop and confirmed that the item was received by the seller on 4/12/2023 but they refuse to issue a refund until 4/26/2023. There is no reason for them to hold onto my funds for 2 weeks after receiving their product. I need the funds to purchased another laptop for work. Please assist in having my refund issued sooner.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon checking the order details, we can see that the item marked as returned on Apr 12, 2023.

Once the item is returned, the refund will be issued automatically once the item is processed as returned with complete checkup.

Once the return is processed the refund will be issued and you'll receive the confirmation email. In this case 4/26/2023 is the maximum time to wait for the refund to be processed. The refund will be issued before that itself.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/16/2023

Complaint: 19931951

I am rejecting this response because: although I am being told the longest wait time is the 26th, I still believe that is unacceptable my refund should be issued the same day or within 2-3 days after the receive their product.

Sincerely,

*********************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ordered an item to be delivered to my home. The package delivered was an empty box. Amazon seems unwilling to assist me. Suggesting I have packages delivered to a locker instead. I fail to see how that would change anything, as the item BOX was delivered with no item inside.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order# ***-4206328-5477829. Upon reviewing the order I can help you with refund or replacement for the item.

I request you to confirm your back for the option so that I can complete the action and help you with confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam,I am writing to kindly request your assistance in forwarding the attached Plan of Action to the appropriate Amazon Team for review.As I know, Amazon has been waiting for an invoice for the products I sold under the ***** B0BQCDXSXW. Unfortunately, I am unable to provide Amazon with any documents, as explained in detail in the attached POA.I am reaching out in the hope that the Amazon Team will find the attached POA satisfactory and ***** me another opportunity to start selling on Amazon. I understand the importance of following Amazon's policies and procedures and am committed to ensuring that our future activities meet these standards.Thank you for your time and consideration. I look forward to hearing back from you soon.Best regards,**************************
Business Response
Date: 04/15/2023
Hello,
We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.comSeller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19931315

I am rejecting this response because: I've updated my previous Plan of Action with even more detail on why invoices weren't provided.

I wanted to thank you for taking the time to review my updated POA, in which I provided additional details regarding my inability to provide the requested invoices. Amazon's policies require sellers to provide requested documents, and I understand the importance of adhering to these policies.

However, I must reiterate that I cannot provide the requested invoices due to their falsification, which I became aware of. I take full responsibility for this situation and want to assure you that I am taking all necessary steps to address this issue and prevent it from happening in the future.

In light of the circumstances, I respectfully request that you consider my appeal without the invoices for goods. I am committed to working with you to resolve any issues and to ensure that all policies and procedures are followed.

Thank you for your attention to this matter, and please let me know if there is any additional information or documentation that you require.

Sincerely,

**************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a DJI Mini 3 Pro Fly More Kit, Includes Two Intelligent Flight Batteries, a Two-Way ****************** Cable, Shoulder Bag, Spare propellers, and Screws ,Black and it states it was delivered 02/9. I have been oversees due to work and returned and my package was never delivered to my home as i have ringdoor bell to verify. I reached out to them to see what we can do in regards to this and the reps say it's outside of the return or refund window. how am i supposed to claim an item was not delivered until i get home to verify. i spoke w a sup who was not helpful at all and disconnected the chat on me. amazon is a billion dollar company refunding my ****** is a ***** to this company ! I asked for confirmation as the sup states he has delivery confirmation it was delivered but he could not provide it to me and disconnected on me when I asked to speak with someone higher than him. This is ridiculous its not thousands of dollars I am asking for. A refund for my ****** item that I did not receive! How is that hard understand the window for RETURN but its ridiculous that I am basically SOL because I was oversees at work and my package was never delivered. Many new articles and videos have proven Amazon workers do not always drop off the items do the houses and sometimes steal them! This is the case!
Business Response
Date: 04/14/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding refund for DJI Mini 3 Pro Fly More Kit.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/17/2023

Complaint: 19931241

I am rejecting this response because: I did not say anything about it being took AFTER delivery I am saying it was never delivered. Can I be provided the proof of this delivery that you are stating. I do not accept this

Sincerely,

*********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint regarding issues I am facing with Amazon which I have been unable to resolve on my own. My name is ********************* and I operate as a seller on Amazon in *******. I have recently become aware that my funds totaling 10 246,59 $ have been held, and my account was deactivated on 8/10/22. Due to the complexity of e-commerce on Amazon, I have decided to discontinue selling and requested the withdrawal of my funds.I have reached out to Amazon Payment Team via a letter on 7/4/23, after the 90-day period had expired, seeking guidance on how to unblock my funds and transfer them to my bank account. Unfortunately, the official response from Amazon has left me with no options as the team informed me that all my funds cannot be disbursed to me, and this is a final decision.As I am unaware of what to do next to retrieve my funds, which is a significant amount of money for me, I am reaching out to your team for help. I would greatly appreciate any assistance you can provide.
Business Response
Date: 04/17/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-04-11.

Regards,
Pooja
Customer Answer
Date: 04/18/2023

Complaint: 19931195

I am rejecting this response because:I understood Amazon's answer, but I don't agree with it, as Amazon doesn't explain what exactly was violated by me. Amazon does not explain what deceptive and illegal activity was used to engage by me. I would like to know exactly what my violation is, otherwise I would like my funds to be withdrawn.

Sincerely,

****************
Business Response
Date: 04/21/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 04/11/2023.
Sincerely,
Merchant Credit Team
Business Response
Date: 04/25/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/4/11.

Merchant Credit Team Amazon.com
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a diamond ring from them through Amazon after two months of having the ring, the stone fell out of the centerpiece I was washing my hands and noticed that it was missing. This was the second ring I bought from them the ring cost $2670 And I have no idea how the stone couldve possibly just fallen out like that of the setting I looked down at my hand. I was washing my hands and I noticed it was gone. The ring was still completely intact. Other than the missing diamond I contacted them immediately. They responded to me through Amazon and agreed to refund my money , once I sent the item purchase back when I said the item purchase back, they only refunded me one *****, and then refused any further contact her further I continue to reach out to the month after month after month and then I actually went through the customer service with **********************. They kept they needed me at that time and they tried to reach out to them. Didnt have any luck, but there will be a third party Claim five on my behalf so I can remember not hearing anything from them I contact them again and then Im told that its too late theres nothing that can be done. So I spent $2000 on a ring that basically was returned and I was refunded, one *****, nor neither ******* diamonds, or Amazon would do anything about it without the ring without my money and sick to my stomach . I dont know how people can get away with things like this.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/09/2023
I purchased a few diamond rings through the company through Amazon. One of the rings was faulty, and the stone fell out after wearing it for maybe six weeks if even that I contacted the company and Amazon and let them know, they told me that I would be fully refunded and to return the item. I did just that they took a very long time to even respond to me, and then they refunded me one ***** When I kept on trying to find more complaints and calling Amazon and getting a third-party claim and all that they kept prolonging and prolonging until the point where they told me that it was no longer valid. This is actually I think Ive tried to follow report for the Better Business Bureau I was I thought I was on another site but it Didnt . I never got a response. I did see on another place that they have done this multiple times to people I paid **** something dollars for the ring to have a centerpiece just fall out with no damage to the ring at all. I have photos of the transactions the receipts the cost the whole entire thing and no one really refuses to , give me my money back or even compensate me and sent me another ring so Im just asked out of almost $3000 every attempt Ive made to try to recover. My money has been a fail so Im reaching out with the hopes that this doesnt happen to anyone else I was in no position to just be losing $3000 of my money please help

Refund
Business Response
Date: 06/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for adding additional information but as mentioned we wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 07/18/2023
In my complaint that I had this prior to today, they filed in April there is back-and-forth about there not being a order number, and then not being able to find the account so I myself went on the search and actually found all the information in the original receipt for the purchase item, and I provided it at this point Case Case Number attached For the ring to pick the case back up thank Thank you very much ************************************

*** Order number provided in attachment - 111-8247027-0313012
Business Response
Date: 07/31/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information, based on order details of #***-8247027-0313012 we can see the investigation team already shared complete information to you.

As per the team the item returned to seller in damaged condition and the requested you to contact carrier.

In this case as the investigation team already informed you, we don't have any option to issue refund for the item.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 08/04/2023

Complaint: 19928228

I am rejecting this response because:
They kept stalling out. They did not say that it was damaged in the beginning, and even with it being damaged it shouldve been returned to me because it is 14 karat gold, and I still had other diamonds on it. It is unfair for them to keep the item and my money. And they cannot show any proof that the item was damaged will not prove to me at all if it was returned in that manner, I was on the phone three-way when the lady called the company and she even said during the phone call and this is the Amazon lady that she thought that there was something fishy about the way that they were handling business so once again, I have done everything on my part from me the minute the item was returned, continually through the year and then filing these complaints. Its been one year and I have been on top of it since the month it happened, so I am very dissatisfied with the Amazon not trying to take care of this matter. I feel that they are being very unfair to a good paying customer as they could go through my entire account and see everything and what they cannot see I can provide, and have provided.
Sincerely,

***********************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday April 12, 2023, I went on Amazon.com to purchase an eGift Card (Uber) in the amount of ******. After completing the transaction, I received an online confirmation for #***-6048187-5463433 which read the estimated delivery to the email address: ************************** would be received in 5 minutes. After an hour the email confirmation for the **** eCard had not been sent.I went to Amazon.com and tried locating the order in my history and could not find it; I tried logging in and received an error message reading: "my account was placed on hold and supporting documentation was needed: Billing Statement or Gift Card Ownership". I uploaded by ***** ********** statement which aligns to the **** Debit Card used to make the eCard purchase; This billing statements details my name address, and account number, and the many purchases made on **************************. The ********************** message read that a resolution would be made within 24 hours. After 24 hours and logging into Amazon.com today: April 13, 2023; It reads my account is STILL on hold; and "the document submitted was insufficient". After calling into ***************** the operator reported; my account was placed on hold because it appeared I used a Gift Card to purchase a Gift card. NO, I DID NOT!!! I used the **** Debit Card ending in ****. The SAME **** DEBIT used to spend tens of thousands of dollars on Amazon.com. The **** Debit Card in question is the SAME card connected to my Amazon Account and has been connected for more than a year. If the investigative unit; would take the due diligence in reviewing my account and order history, it would clearly show that the card in question has always been added to my Amazon.com account and it is not a GIFT CARD; but a **** DEBIT Card from ***** *********** Thus, the reason for sending in my Banking Account Statement which clearly shows the many transactions made on Amazon and which will align with my Amazon.com order history. DUH!!!!!!The resolution: UNLOCK my account. The reasons for placing my account on hold is erroneous and clearly does not make any sense, Thank you.
Business Response
Date: 04/15/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard.

Upon reviewing I see that your account has been reinstated and the gift card order is complete.

If you need any further assistance in this matter please let us know.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Better Business Bureau,I have to write you a complaint because I can not solve problems with Amazon by myself.I am a seller on Amazon in *******, owner of the Ummuhan Pet Shop and my name is ****************. It has come to my attention that my funds, which amount to $9 056,64, have been held. My account was also deactivated on 9th of august 2022.I made a decision to quit e-commerce business and stop selling on Amazon for the reason that it is too complicated for me. So I decided to withdraw my money.I wrote to Amazon on, after the 90-day period has elapsed, and asked Amazon Payment Team for instructions.However the official answer from Amazon left me with no variants, the Team informed me, that all my funds will not be disbursed to me and there is nothing I can do.I have no ideas what I can do to get my money back and I turn to you for help. **** $ is a huge amount of money for me and my family, please assist me.Thank you for your attention to this matter.
Business Response
Date: 04/19/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 04/11/2023.
Sincerely,
Merchant Credit Team.
Customer Answer
Date: 04/20/2023

Complaint: 19931042

I am rejecting this response because: I comprehended Amazon's response, but I disagree with it because Amazon fails to clarify the specific violation I committed. Amazon does not provide details on the deceptive or illegal activity that I supposedly engaged in. I request a clear explanation of my violation.Otherwise I would like my funds to be refunded.

Sincerely,

Bastukah Ummuhan
Business Response
Date: 04/22/2023

Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Thank you.
Business Response
Date: 04/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/11/4.

Merchant Credit Team Amazon.com
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Early November 2022 I decided to reach out to a company to help me publish my book, proofread/edit etc. They we very insistent on their services and how happy all of their customers have been, going as far as to name drop "a list clientele." I paid a flat fee of $2,300 at the time of the NDA/contract signing. My contract stating, I can terminate my contract at any moment by sending a written letter to the company. To which was not provided in any of the contract, no address, no numbers, and no way of contacting them to get said address. They were great the 1st 2 chapters. After that everything went downhill fast. Upon reading my 3rd chapter to greenlight it I noticed right away that they changed everything. Details, insertion of "facts" that have never happened nor did I ask them to write that on my behalf. There was also a notable number of dialectical errors which was startling to say the least. I gave my feedback to my project manager ***************************** which assured me that it would be taken care of. He then gave me the rewritten version it was even worse than the first time. It seemed as if they deliberately wrote everything, I asked them not to, and asked to have removed. I again noted and was told it would be "fixed". After receiving the 3rd rewrite of the chapter and it is sounding further and further than the audio clips, I read of the chapter to them. I mailed them a certified letter of termination to the one address I found online because once I told them I wanted out they started ignoring me. This was early January/February. I received the mail back April 2023 as "undeliverable". I called the number I had provide and was flat our refused when asked for the correct address to which to send letter of termination. EVERY individual that I have spoken to on behalf of Liberty Writers/AMZ publishing were the absolute pushiest salesmen I've ever encountered. They are repetitive and redundant; they take your money but refuse to give it back. Horrible business.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023
I recently opened a claim (case #*******) and received a response saying the company doesn't have any records of my "purchase". After going through all of my reciepts of transactions I want the refund for I noticed the company name was different than the company I called to start the writing process which was *******************, however the contract I signed said AMZ Publishing. I remember when they were asking for payment they gave me a list of different "company names" to try to send the funds to via wireless transaction. The actual company name who I sent the money to was under ****** Digital LLC. So I am just further confused by which "company" I was actually working with. These people are scammers. I researched ****** Digital LLC online and all I saw was reviews saying these people are scammers. They most defiantly are, people help.
Customer Answer
Date: 04/18/2023
There was never an order number. As previously mentioned in the complaint response prior, I was never given an order number. I was given a NDA contract I signed it and they took my money. I have personally responded to the Amazon BBB representative and gave them my name address and phone number along with email used in? The process and have not received a response. Now every person I have ever spoken with is ignoring me everyone from ******************* everyone from AMZ Publishers /Amazon etc. I will not post my personal information on the open internet.
Business Response
Date: 05/02/2023
We have reviewed the information provided and confirmed that ****************** acquired or paid for formatting and publishing services from a third party company that is not affiliated with Amazon or KDP. Please be advised that while KDP does not provide any paid-formatting services nor requests any upfront payments to publishers, we do have a list of companies that specialize in professional publishing services, which can be found on our Help page: ****************************************************

Amazon does not endorse or sponsor any service provider, nor do we recommend one over another, and we do not involve ourselves in third party disputes.
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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