Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,087 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned PETLIBRO Automatic Cat Feeder to Amazon located in Whole Foods Market on April 11, 2023! Amazon is not recognizing my return and refuses to refund me for a returned item!They also do not give return receipts at the time of return!
Business Response
Date: 04/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you on order# ***-6049931-4654625 as you are referring to the refund for the item you returned.

Based on details available from our end, the return is not yet processed. However the refund takes ***** days to process and complete.

I request you to wait for the return to be completed and refund to be issued. Once the refund is issued you'll receive the confirmation email to your registered email address.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9, 2023, I purchased LANTIME Wood Cordless Window Shades, Lined Blackout *************************** JP Black (Order No. ORDER # ***-2268498-1704240) and was received on 03/23/2023 damage. The blinds are suppose to be cordless with a slight push up or down but don't roll at all. Several attempts to resolve this issue have been made without a resolution. Repeatedly, Amazon and the seller has been contacted when it has been explained by Amazon that it is up to the seller to refund my cost. Repeatedly Amazon and the seller has stated wait ***** hrs for a response. The last response from the seller has been "keep the damage item and they will refund me 50% of my cost". Another offer has been pay the shipping cost and send it back, at which time MAYBE they will approve a fund." Amazon has only replied wait, wait and then wait some more. Note in the photos the blinds do not roll up or down.I'm requesting the return shipping cost and refund of this item in full which Amazon and the seller are refusing to provide. PLEASE, will someone assist me in the refund of this item. Thank you
Business Response
Date: 04/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you on order# ***-2268498-1704240, as you received the damaged item.

Upon reviewing the order details, we can see that the refund of $190.44 is already issued to your account gift card balance on Thursday, April 13, 2023 at 8:40 PM (PDT).

The refunded gift card amount is already used on two orders placed on Friday, April 14, 2023 for the amount of $132.88 & $48.14.

The current gift card balance on your account is $9.42. You can view your balance and usage history in Your Account here:
*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a third-party seller on Amazon.com and my customer is ***************************. On February 16, 2023, customer ******* purchased my product, FLIPPER Zero, (FLP-Z-W-R04) (Order 114-8772648-2500210) for $248.05. I shipped the product to him same day ***** tracking **********************) and it was confirmed delivered to him the next day on February 17. ******* then opened the item, used and kept it for about 1 month. He then started a return claim against me on March 8 claiming I sold him a defective item. I explained to him that I sold him this product as brand new directly from the supplier, and I have receipts showing that I procured this product new directly from the supplier Flipper Zero Shop. ******* declined to follow the return process. Instead, on April 10, ******* chose to bypass the return process and start an improper Amazon A-to-Z Guarantee claim. I argue that this claim is improper because it goes against Amazons own policy on what products or situations qualify for an Amazon A-to-Z Guarantee claim: a customer is only allowed to file this type of claim if the third-party seller does not offer one of these methods for your return: 1. Provide a return address within *****************. I offered him my *** return address which means he was not actually eligible to file an Amazon A-to-Z Guarantee claim. Surprisingly, I believe Amazon made the incorrect decision to ***** the claim in the customers favor. I appealed the decision on April 13 and was immediately denied by Amazon. Amazon claims the item I sold to him was an item restricted by our listing guidelines however the restriction took effect AFTER I had already sold the item to the buyer: the restriction took place on April 6 when the order was completed on February 17. Therefore, I am disputing Amazons appeal denial further with the BBB. I am seeking my money back from Amazon in the amount of $248.05. I am requesting Amazon remove all defects from my Amazon account.
Business Response
Date: 04/17/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Seller was debited for the Claim amount.
Seller was held responsible for this claim because they sold an item restricted by our listing guidelines. The buyer is not required to return the item to them and is entitled to a refund. Seller can contact the buyer to make return arrangements, but they need to keep in mind that the buyer is not obliged to return the item. They may be willing to do so if Seller provides a return label or refund for the return costs.
In summary, due to an item listed as restricted per listing guidelines, Seller was debited for the Claim amount. We are unable to reverse our decision at the moment.

Customer Answer
Date: 04/17/2023

Complaint: 19933061

I am rejecting this response because:
Amazon is not following their own return policies. They said the customer supposedly doesn't need to return the item to me because it is "against their listing guidelines" however I clearly pointed out that the item was 100% allowed to be sold on Amazon both when the buyer purchased the item (February) and also when the buyer initiated the return request (March). This "listing guidelines restriction" did not take effect until April. To me, this sounds like Amazon is making every effort to deny me of both the item and my money. I had already provided a *** return address to the buyer within the return window but the buyer never returned the item. Furthermore, Amazon's own return policy is up to 30 days. We are not in holiday return season, so it is only up to 30 days. Why was the buyer allowed to escalate the return request nearly 40 days later? None of this indicates Amazon is following their own policies. I ask that they reconsider my request and if necessary give me a one time reimbursement for the purchase price of the item as I believe Amazon mishandled the entire return. They should never have granted the refund to the buyer nor allowed the buyer to escalate the return past the 30 day window. Until then, I will NOT be closing this BBB case.

Sincerely,

*******************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************************, and I am the owner of *** retails LLC, an Amazon seller operating under the store name TeemPick/Wall *****. Unfortunately, my Amazon account was recently deactivated due to a violation of Section 3 of Amazon's Business Solutions Agreement and Seller Code of Conduct.As a responsible seller, I am taking immediate action to address the issue. I am currently in the process of submitting an appeal to Amazon, which outlines the root cause of the violation, and the actions that I have taken to resolve the issue. I am also implementing a plan of action to ensure that I remain compliant with Amazon's policies and guidelines in the future.I want to emphasize that I have funds in the account on which I heavily depend. The deactivation of my account has severely impacted my ability to conduct business and support myself and my family. I kindly request that Amazon reinstates my account or disburses my funds as soon as possible, as they are essential to my financial stability.
Business Response
Date: 04/16/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/16/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19933065

I am rejecting this response because:

Sincerely,

*****************************
I am writing to express my strong disagreement with the response provided by your organization in regards to my complaint (Case ID: ********* regarding my Amazon seller account. As you may recall, my account was deactivated, and I sought your assistance in reinstating it or disbursing the funds held by Amazon.

While I appreciate your efforts in trying to resolve the issue, I am disappointed with the outcome. Amazon refused to disburse my funds, claiming that I engaged in fraudulent and deceptive activities on the account. However, I assure you that I am the rightful owner of the funds and account and did not engage in any fraudulent or deceptive activities. The decision made by Amazon is erroneous and has caused me significant distress.

I sought your assistance because of your expertise in resolving disputes between businesses and consumers. However, I feel that your intervention did not yield the desired outcome, and I still do not have access to my account or funds.

Therefore, I urge you to reopen my case with Amazon and help me in getting my account and funds back as soon as possible. I am willing to provide any additional information or documentation to support my claim, and I am available for a video call to verify any documents required for the funds disbursement.

I rely heavily on these funds to run my business, and the situation has caused me great financial and emotional distress. I sincerely hope that you will take my request seriously and work towards a resolution that is fair and just.

Thank you for your attention to this matter, and I look forward to hearing from you soon.
Business Response
Date: 04/20/2023
Hello,

We are unable to reinstate the seller's account and disburse funds because the seller does not meet the conditions for reinstatement under our policies.

Sincerely,

Amazon.com Seller Performance

Customer Answer
Date: 04/21/2023

Complaint: 19933065

I am rejecting this response because:
I am currently dissatisfied with Amazon's response. I would like to request that Amazon reinstates my account as soon as possible. I believe that my account should not have been suspended or restricted, and I have taken all necessary steps to ensure compliance with Amazon's policies and regulations.

Also I am currently dissatisfied with Amazon's response regarding the withholding of my funds. As the rightful owner of these funds, I believe that Amazon has no justification for withholding them. Despite providing all the necessary verification documents, and even showing them through video call, Amazon has still refused to release my funds.
In response, I have attached an appeal where I have outlined every detail and plan of action that I intend to implement in order to meet Amazon's requirements. Specifically, I plan to use the Fulfilled by Amazon (FBA) model which, as you may know, carries no risks. Despite this, Amazon has still refused to release my funds, causing significant distress as I heavily rely on these funds for my business operations.
As a result, I am seeking your assistance in getting my funds released as soon as possible. I strongly believe that I am the legal and rightful owner of these funds, and I have provided all the necessary documentation to verify this. Your guidance and support in resolving this matter would be greatly appreciated. Thank you for your assistance in this matter.
Sincerely,

*****************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the item on Amazon.com on 3/9/23. I received the item several days later. When I got time to install I noticed it was not what I had ordered. I called Amazon and they tried the "keep ******* will discount " but it was not what I had ordered. They ok'ed a refund so I shipped it back *** "1z6v70941217898886" to the address on the label. He received it on 3/29/23. I went back to the web site & it said to wait 2 weeks so I did. It has now been more than 2 weeks so I called Amazon. Now they say I have to take it up with a third party they turned it over to to fill my order. I DID NOT buy from a third party, I purchased on Amazon.com and I hold them 100% responsible to make good on this transaction "112-9622967-7265012". I paid $343.35 for the WRONG item & had to pay $83.78 to ship it back. I would like my $343.35 & $83.78 "total $427.13" back. It is not my responsibility to take it up with their 3rd party.
Business Response
Date: 06/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-9622967-7265012 regarding the refund for the return.

I'm sorry for the inconvenience caused, based on the order details the item which you received is correct and the refund will be processed automatically and we don't have option to process it manually.

I request you to contact the carrier through which you returned and you can share the return tracking information to **.

Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If they need tracking info it is in the complaint, and the return shipping info was taken off their web site. If the refund was really automatic then it would have been done 3 months ago when I 1st notified you of it. I will NOT contact you directly as it did nothing the last few times I did, and that is why I deleted my account and will NEVER purchase anything that is AMAZON related again.

Sincerely,

***********
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02Apr23 I purchased an MSI Gaming GeForce RTX **** Ti 12GB GDRR6X 192-Bit HDMI/DP Nvlink Tri-Frozr 3 *********************** Architecture Graphics Card for $847.99 tax included. According to Amazon, the item weighs 5.6lbs and has the following dimensions: 13.3x2.4x5.5 inches. On 04Apr23 Amazon 'delivered' the item. What they actually delivered was a camera lens cover for a smartphone. See included Ring Camera stills. I spent 90 minutes on the phone with Amazon customer support. All they could do was issue a credit to my card after they received the Video card. The problem is I had no Video Card to return for credit. So I'm out $847.99. I called Citibank and disputed the charge but I'm sure Amazon will insist they delivered the Video Card. I'm hoping the BBB can convince Amazon they messed up my order and make sure I don't get charged for something they never delivered.Thank You ******************************,*** USN, ***.
Business Response
Date: 06/03/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 112-6533519-2670665.

To correct this problem, we had asked your card issuer to close the dispute in your favor.
You should have received a refund of USD ****** on your credit card .We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ********************* signed up with Amazon.com to sell my ***************** Calendar on line. They assigned the **** # BOBVJJ4WG. The product detail page is on the Amazon website to sell of 35 dollars. It is a nonnegotiable price I want for my product. I sent 10 calendars as a test. When that went through I attempted to send 56 more for which a label got printed. A much larger amount of calendars are in my position which are time sensitive to get to market fast.It was then I discover Amazon Prime (fraudulently) put their ad on my product detail page customers could get the calendar for free, and at other times with 90 percent off -- if the signed up for their Amazon Prime membership card.I did not know nor agree for them to hijack my calendars for their memberships.Their false advertisement killed any sale of the item listed in multiple countries. No one wants to sign up for their card and be subjected to whatever is attached to get a 35 dollar item. None of the original 10 calendars sold because of Amazon fraud. They compounded the fraud by refusing to remove their ad to my multiple complaints through their Seller Central, and ***************** Some of the ********************** case numbers recording of my complaints are *********** and *********** filed several weeks ago. I also had telephone chat.The despicable manner they treat people and made it impossible to get relief is a major problem that has cost me money.Please take the appropriate actions for the sake of the public to not be taken advantage of by Amazon. Regards,*********************
Business Response
Date: 04/16/2023
Hello from Amazon.com,

My name is ****** from the Amazon ***************** Partner Relations Team.
The seller has Case ID *********** still pending. The seller should look there for more details.
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone on this website (Order ID: ******************** and it did not operate as expected (basic function) I returned the item on 1/3/23 With tracking 1Z0V2Y979052438350, a shipping label provided by AMAZON It appeared lost as the tracking didnt update for MONTHS and they refused to accept responsibility The item finally delivered back to them and they STILL REFUSE to refund without a REASON I have the shipping receipt with the weight of the parcel (3 lbs) to prove I returned the item If this isnt resolved I will make legal actions and tort claims Against this business HORRIBLE!!
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

As we can see that you are referring to the refund for item you returned.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 from the date you returned the item, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on December 19, 2022 Order# ***-4392804-1857016 Ordered on December 20, 2022 Order# ***-3617451-3471436 The above items were not received when I returned home to retrieve. I waited 7 days to check with neighbors seeing if they retrieved from door. I was informed they did not. I talked to Amazon was told to file a police report. I did. When I called Amazon later I was told that the thief report needed to be closed by ******* ****************** They do not close reports unless there is a conviction. I am attaching the information from their webpage stating that. I HAVE DEALT WITH THIS ISSUE TOO LONG! I WANT MY REFUND FOR THE ***** I DID NOT RECEIVE. I AM A AMAZON PRIME CUSTOMER AND SPEND TOO MUCH TO BE TREATED THIS WAY. IT IS UNPROFESSIONAL.
Business Response
Date: 04/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* that you didn't received the order.

Based on the investigation, the concern team already shared you the correct information. As mentioned in this case we can't issue any refund on it as it.

With the complete investigation, the team confirmed that the item was delivered as per the given delivery address.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12, 2023 at or around 4:11pm I placed an order with Amazon.com for a replacement battery for Greenworks 40V (order #***-5654288-2901023). The order was being process by a third party that Amazon partners with call AC Doctor **** The purchase price with taxes was $19.18 On April 12, 2023 at or around 6:39pm the order was cancelled no reason was disclose as to why. Shortly after I reviewed Amazon's website to find a replacement I noticed that the third party company that works with Amazon increased the price and the total would be $48.41 (with taxes). I immediately contacted Amazon's customer service and for over an hour I was speaking to multiple representatives. Towards the beginning of the calls one representative told me to repurchase the item for $48.41 and that they would credit me the difference once the item had been delivered. However, she needed to transfer me to a supervisor, during this time my call had dropped and I was talking to different representatives. At the end the supervisor informed me that all she can do is send a request directly to AC Doctor **** to see if they can honor the original purchase price as they had made an error with price descriptions on their website. On April 12, 2023 at or around 7:00pm I reordered the item as instructed by Amazon.com representatives for a total of $48.41 (order #***-9339120-5757836)On April 13, 2023 at or around 2:50am I received a message from Amazon.com (************) that "this order is from a third party seller, and the seller does not need to refund the price difference according to Amazon policy and sell did not promise to refund the difference."I'm seeking the price difference of $29.23 as I explain to Amazon this is false advertising as I purchase the item as listed but once the merchant realize that they made an error they canceled my order as an attempt to not honor what was listed on their website.
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* that you are referring to the price difference credit.

Based on investigation, with the help of concern team to resolve this issue I can offer the difference amount of $29.23 refund to your amazon gift card balance. I request you to respond with the confirmation about the gift card balance refund so that I can process and help you with confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Complaint: ********

I am rejecting this response because:
Hello ********,
Thank you for reaching out to me about the BBB Case #******** and apologizing for the issue that occurred.

As for the refund that is great news as I would gladly accept the refund amount of $29.23. However, can that be refund to me in the **** card that I purchase the product with ending in ****, given that I didnt use a Amazon gift card to make the purchase.

Sincerely,

*********************
Business Response
Date: 04/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: ******************* that you are referring to the price difference credit.

Based on the investigation, as per your request of refunding the amount of $29.23 is processed back to your original payment method.

You can expect to see this refund on you card statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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