Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,094 total complaints in the last 3 years.
21,674 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon advertised and offered a lawnmower (through a lightning deal) for 93% off. I ordered two items. They later contacted me and told me that they made a mistake. There resolution. Was to cancel one of my items. When confronted with this, they informed me that they were unwilling to honor the deal, even though they had already sent me a receipt and charged my CC. They refuse to honor the original price that they advertised. They admitted it was their mistake. They however chose to punish their customer.
Business Response
Date: 04/15/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/15/2023

Complaint: 19934102

I am rejecting this response because: you have provided a canned response and asked me to go to your help desk for further help. I tried that and you failed to do the right thing. My order number is 112-1427531-3107443. I will not post my email on a public forum. I filed a formal complaint with the BBB and the *** because you advertised an item. I purchased two of them. I have the transaction receipts and you charged me for it. Apparently you made a mistake on the pricing and decided to cancel part of my order without my knowledge or approval. That is objectively wrong. You cannot advertise a price. Sell the item at that price. Have sellers remorse after selling the item and cancel it without the customers approval.

Sincerely,

*************************
Business Response
Date: 04/26/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry about the pricing error that occurred on our website for item "Greenworks 40V Brushless Self-Propelled Lawn Mower".

This error was already notified on Thursday, April 13, 2023 and we honored the price on one quantity of the item in your Order ID: *******************.

We cancelled the remaining quantity and you've not been charged for the cancellation. Any amount that is appearing as charge is just an authorization hold and will be released by the bank according to their policies and timeline.

Unfortunately, we're unable to honor the same price for the item. I hope you understand our limitations.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19934102

I am rejecting this response because: You advertised a price. Provided a receipt and cancelled without my approval. You offer nothing in return for not honoring the sale.

Sincerely,

*************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order which was not delivered. They delivery person did not hand it to me. They left it in front of a random door. When I contacted Amazon they told me to wait until Sunday. I waited and let them know I still hadnt received my package. They told me it was nothing they could do.
Business Response
Date: 04/15/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19934030

I am rejecting this response because: the order number is 111-5822864-4043433

Sincerely,

*************************
Business Response
Date: 04/30/2023
Hello,

We noticed that you have requested refunds or replacements for a large number of orders because you reported that you did not receive your package.

We understand that occasional problems with orders are expected in the normal course of business. However, the unusually high number of lost orders that you have reported exceeds this occasional expectation.

When unusual account activity such as this comes to our attention, we evaluate each account on a case-by-case basis to determine if additional action or account closure is necessary. If this problem continues, we may not allow you to buy or sell on our site.

If your account is closed, any unused gift card balance will no longer be available.

You can learn more about our policies by visiting the Conditions of Use page at the link below:
www.amazon.com/conditionsofuse

We would like to work with you to resolve any issues you might be experiencing with our service. We understand that lost shipments are inconvenient, and we want to make sure that our customers receive the products they purchase from Amazon.com.

If there is a problem with orders being delivered to a specific address, you may wish to specify an alternative address.

If you believe you may have received this message in error, or if you would like to clarify your order activity, please respond to this email within 30 days.

Account Specialist
Amazon.com
www.amazon.com
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item I need to return. The item is shipped and sold by Amazon/Amazon warehouse so I don't know why I am encountering this issue. No ****************** were able to provide a resolution over the phone, I called multiple times, once was hung up on.
Business Response
Date: 04/15/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/15/2023

Complaint: 19934010

Order #***-0371171-4540242, my apologies for not including that in the initial report.

Sincerely,

***********************
Business Response
Date: 04/18/2023
Hello *****,
.
I'm Abhishek and I'm responding on behalf of Meraj who is out of office. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that we've issued a *** drop off for the order #***-0371171-4540242, and we do not have the option of khol's drop off. Please use the *** drop off to return the product for a refund.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19934010

I am rejecting this response because: I went into more detail in my first response, but BBB's website had a glitch so it was all deleted. I sent the item back via *** but Amazon order page is not updating per usual so I have serious doubts I will ever get a refund. Amazon's return tracking system seems not to be working. Tracking: 1Z6E55409056151210
Sincerely,

***********************
Business Response
Date: 04/21/2023
Hello *****,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I can confirm we've issued a full refund for the order #***-0371171-4540242 to your payment card on April 21, ********************************************* 3-5 business days.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable. However, the return process was still much more of a headache than usual. Consider always allowing ****** as a return option for those of us who have no printer access or a nearby *** Store.

Sincerely,

***********************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items from amazon.com. There were 4 pairs of pants missing from the 12+ items ordered. Order number 111-1883932-0365834 was part of it. Amazon broke the big order down to smaller ones. I called to inform them the pants were missing. I was told to file a police report and then they would help. I asked why?? I kept being told it was my only option. I asked for a manager. I got switched to another person who was not a manager and went through it again and was told the same thing. I asked why?? No one would tell me why. I also received no other options. No offer of replacement. Nothing. I then called in to Amazon after the lady left the chat. They had me on hold for 30 minutes then hung up on me!! At this rate I don't even want a replacement, just my money back!!
Business Response
Date: 04/15/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to hear that you havent received your items from order #***-1883932-0365834.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/16/2023

Complaint: 19933987

I am rejecting this response because: I called back and spoke to several more reps at Amazon. I also spoke with 2 ************ Police officers. The first officer was on a 3 way call with customer service rep ***** The officer informed the customer service rep that they DO NOT fill out police reports for items missing from boxes. The package wasn't stolen. It arrived just without all the items in it. Once the police officer said that **** became rude and said he could not accept his response and thar he had to call the police department himself. The police officer said go ahead I'm on the desk all night. He put me on hold for exactly 2 minutes and came back and said the police department does do those reports and hung up on me. I called the police department back and was informed the rep DID NOT call him. He switched me to the main switchboard and that officer in communications also said no one from Amazon called any ********************************** He also confirmed the 1st officer was correct about the police reports. I called back to Amazon again and they just started answering and hanging up. I tried 5 more attempts to call and just got hung up on or the automated message saying they could not help me at all.

Sincerely,

***************************
Initial Complaint
Date:04/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Prime Video is starting a free trial subscription to premium services. "When your free trial ends, your subscription will automatically begin, and we'll charge your payment method on file $10.99 per month plus any applicable taxes. This subscription will automatically renew every month unless you opt out of automatic renewal. " This is nothing more than a scam hoping the customer will forget to cancel. Fortunately, Amazon did refund the charges but this required a lot of my time for 2 different trial subscriptions and I'm sure there will be more.
Business Response
Date: 04/15/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the digital subscriptions on your account.

I'm sorry to learn you were unaware of those subscriptions and I'd like to confirm Amazon never subscribes any customer automatically on any subscription. Digital subscriptions are subscribed when customers try to access Digital content which is paid. Moreover, we send immediate confirmation email and alert when our customers sign up for any subscription.

Upon checking our recent logs, I found you already contacted us to report about a few subscriptions and our representative cancelled and refunded those as per your request.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to request the release of my outstanding balance, which was withheld as a reason for deactivating my account. As per the message received from the Amazon team, I understand that the balance will be held for **************************************************************************************** chargebacks.I would like to bring to your attention that all returns and chargeback claims received during the 90-day period have been promptly paid by us. Moreover, we have consistently responded to all customer queries on time and ensured that our account health remains in perfect standing, with no further violation of any policy.Please find attached all necessary documents to support our request. We kindly request that Amazon disburses our funds, and we will be deeply appreciative of your cooperation.Thank you for your time and consideration.Best regards,Saqlain Shops
Business Response
Date: 04/19/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************

Merchant Credit Team Amazon.com
Customer Answer
Date: 04/19/2023

Complaint: 19933880

I am rejecting this response because:

I am writing to request the immediate release of funds in my Amazon seller account, which have been withheld due to a violation of your policies. I understand that the policies are in place to protect the integrity of the platform and its users, and I take full responsibility for any actions on my account that *** have led to the funds being withheld.

However, I have taken the necessary steps to rectify the issue and ensure that it does not happen again. I believe that withholding the funds indefinitely is unfair and detrimental to my business, which relies on the timely receipt of payments from Amazon.

I would greatly appreciate it if you could provide me with a timeline for the release of my funds, or any specific actions I need to take to expedite the process. I am available to provide any additional information that *** be required to resolve this matter.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,
Saqlain shop

*******************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I hope this letter finds your office well. I have been locked out of my Amazon Account, and there is still a $75.00 Gift Card in it that I need to redeem. I, unfortunately, received an Amazon Gift Card from my father, and when I accidentally purchased a Best Buy Gift Card with it, I was locked out.I have submitted all necessary documents to Amazon.com, and cam-customer-********************************* however, I still have not gotten any results. I have also called several times throughout April *****, 2023 using the Amazon **************** Number, *****************, which they do have documented records/logs of my phone calls.This case was escalated, but every day has been the same. I would get a Robo Message asking for more documents. I have submitted 1. My TXDL, 2. The Purchasers TXDL, 3. Transaction Receipt, 4. Physical E-Gift Card Email w/ Order Number and Keycode, and 5. The Payment Card, but all I have gotten was nothing. When I call, I would be placed on hold and then told the Lead Specialist is not there and that they cannot do anything but wait.This is not how any business should treat their customers, and I also have filed a complaint to The ******************************************** as well. This has caused me emotional, mental, and physical harm brought by this stressful situation. I need this resolved. I have been patient and understanding; but again, no business should ever treat their customers this way, causing irreversible trauma such as what they have done to me.
Initial Complaint
Date:04/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 18, 2022, Amazon had a pre-Black Friday ******** purchased one purple PlayStation 5 controller and one red PlayStation 5 controller at a discounted $49 price apiece because these controllers are normally $90. The original purple controller proved faulty & would not consistently charge so I then requested a replacement. The replacement is now jamming as if someone is ghost depressing my directional button or joystick in the left direction. I contacted Amazon and was advised to factory reset the controller. This solution lasted approximately 12 hours then the controller resumed jamming. I spoke with a representative who acknowledged that while there is a 12 month warranty on the device, **********************'s return policy is 30 ********** had to charge me for me to return the faulty equipment for the second time. Then, I'm now not going to be getting a replacement I have to now pay the difference for an item that is now $74 that I also have to wait days for the return box to arrive, be received, my refund be processed then my item shipped after I'm charged for the difference and shipping. Absolutely abysmal experience. Not to mention I haven't played my game enough to know whether the red controller is also faulty or not. But because my life has changed and I can no longer game all day to know whether my device is broken I'm going to be punished for making a purchase. 0 out of 10. **************** rep did nothing except spew policy at me as if I can't read. Pursuing all means of severing relationship completely. This is the new approach from the conglomerate.
Business Response
Date: 04/15/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your "PlayStation DualSense Wireless Controller". Upon checking your original order, I found it was placed in November 2022. We sent a replacement order as you reported the original one as defective in February 2023.

Because more than 30 days have passed since you received your replacement item, we can no longer accept a return or issue refund.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.
Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entire order is missing never received a refund , its been over 4 months of trying to work with you all regarding this issue . I have been told different things like I will receive a refund and then never do. Beyond frustrated with how this issue has been getting treated and beyond disappointed with the service I have gotten.#***-7084140-1234634 Is the order number . A police report was filed and sent to you all multiple times as I was told that all I needed was to send the report over and my order will be refunded for the missing items
Business Response
Date: 04/25/2023
Hello Keaira,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and Were sorry to hear that you havent received your items from order #***-7084140-1234634.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your order was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact *** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19933579

I am rejecting this response because:I was promised a refund multiple times and never received. You all did not stand on you alls words . This will be escalated to court .

Sincerely,

*************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 11, 2023, I purchased a bottle of ********************' (****************************************************************) supplement Turmeric and Boswellia from Amazon. On the Amazon product page there is a 100% Money Back Guarantee. I took the pills twice, and both times I became extremely ill- so ill I needed prescription medication. On March 9, 2023, I went to the *** website and filled out a "contact us" form, asking for a refund. *** did not respond. On March 17, 2023, I contacted *** by email about the refund. *** told me they do not do refunds, I should go to Amazon. I went to Amazon and was told I had to go the manufacturer for a refund. I went back to *** and told them Amazon said refunds are the manufacturer's domain. *** asked for proof of purchase and said they would straighten the problem out with Amazon. But I should not worry, the problem would be solved. I sent the invoice to *** on March 23, 2023. I have not heard from *** since then.
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-4971093-5974617. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

Based on investigation, from our end no action can be taken on the item. I request you to try checking from the manufacture end as that is the only option.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.