Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,726 total complaints in the last 3 years.
21,790 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a reseller for Amazon who keeps being denied the opportunity to resell DVDs after I have submitted all of the required documents. After several conversations with many representatives no one can explain the reson why I keep getting denied the opportunity to resell DVDs.
Business Response
Date: 04/16/2023
Hello,

We have reviewed the sellers account and we are unable to approve their selling privileges for DVDs.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the elgato 4k60 pro capture card with other items. When I got the package I only received the two other items ordered and not the elgato 4k60 pro capture card. I opened multiple live chats and was on the phone for a long time and they keep asking for a police report even though I think nobody stole it.Amazon just forgot to put and complete my full order. I just want the $245.82 for the elgato 4k60 pro capture card I didn't received. This is the first problem I had with Amazon and my packages and it hurts they don't want to help me. My order number is 113-0486860-6031448.
Business Response
Date: 04/15/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to hear that you havent received your Elgato 4K60 Pro from order # 113-0486860-6031448.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you.Items that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 28 May 2023
to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AmazonRef: Order # ***-6695727-8714636 Placed on March 22 2023 Name of the item: Detroit Axle - Rear Disc Rotors + Ceramic Brake Pads Replacement for ***** CR-V Acura RDX - 6pc Set I got the above item delivered on March 27, 2023. As there was a defect and mismatch of the item with my vehicle according to my mechanic, I contacted the Amazon customer service to return the item as there is 30-day return policy. Through Amazon, the seller asked me to return item by e-mail. We requested Amazon to have the return shipment label sent to me. But, the seller did not send the return label. Amazon filled an A to z complaint against the seller and inform me. I have been reaching out to Amazon to get the status of the return. An agent namely, **** spoke with me on April 8, ****************************************************************************** to dispose the item. However, today I got an e-mail from the Amazon customer service that the seller has sent the return label and the A to z complaint has been withdrawn. There was no return label sent to me by the seller as claimed by the Amazon customer service. I called the ********************** customer service only to find that they are going restart the **************** again. I trusted Amazon and order the item. But, now they are trying pass the buck saying that its a 3rd party seller. Need a quick solution, return label, refund.The seller is dragging because to get the limit of 30 day guarantee time.
Business Response
Date: 04/15/2023
Hello,

We have reviewed order details and found that seller has provided return address and return shipping label to customer. As the seller has sent the return instructions and a shipping label through our Buyer-************************* we recommend customer to return the item. Customer can see this message in the Buyer-Seller Messages section of their ************** on Amazon.com ******************************************************************

Alternatively, customer can self return the order to the seller at their address and share the return receipt in message to seller and refund of return shipping charges will be issued.

Sincerely,
A to Z Guarantee team
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Rubies Childs Marvel Avengers Endgame Deluxe Hulk Costume for my grandson. When it arrived it was too small and he wasn't able to wear it. I used the prime system online to submit a return claim, the system said I could not return the item until I received a approved refund from the third party seller. I contacted Amazon Prime customer service, They submitted three email request asking the seller to refund me for this purchase. I have not received any satisfaction from Amazon or the seller. Order date: 4-03-23, Received date: 4-07-23, date requested refund: 4-07-23, Order Number: 112-5460952-253-7816, Price: $81.30.Requesting a full refund.
Business Response
Date: 04/15/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn your order of Avengers Endgame Deluxe Hulk Costume & Mask was not of perfect fit/size.

Upon checking this order, I found it was sold and fulfilled by a third party seller "HalloweenCostumes". Further, I found that we've already contacted the seller on your behalf and the seller has already responded with their offer and message on April 13th, 2023. Here's a copy of Seller's message -

"Thank you for your order. To return your item, log into Amazon and view your past orders, you should be able to see return options posted near the items that you purchased from our store. Please make sure your return fits within our return policy.

After we receive your return, we will process it and refund your account. Amazon will provide you with return postage once you complete the *** process. The amount of postage will be deducted from your refund. This also ensures that you receive a refund within a set amount of time once the return package arrives at our warehouse.

As a third party retailer, our returns are ineligible to be returned using Amazon's drop off locations with ****** stores. Please contact us if you have any additional questions or concerns".

We request you to please check the message that you received from seller and directly respond to them for further assistance. In case if you feel seller is not helpful, you may review the eligibility criteria for submitting an A-to-z Guarantee request:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #***-6269911-8698620, was never delivered to me and the several attempts to find a resolution with Amazon has led nowhere with 0 options offered to me. Referring to my email, there is a picture of my order and where it was left. It is in front of a door at a different residence. I tried reporting it and the result is nothing will be done because once the order is delivered, it is the responsibility of the customer regardless of whether the customer receives it. This is something I never knew and if it is more well-known I think it would make amazon patrons think twice before ordering because it is a flawed policy. Is it clear that my case was either not looked into at all or amazon is trying to shift the blame. If amazon truly looked into it properly and wanted to find a resolution, within minutes it can be determined without a doubt of delivery error.The picture of the delivery should be sufficient evidence. Unfortunately, this is a very one-sided process and with no room to dispute or challenge.Even if I saw it left at a neighboring home, I can't just walk up to another home and start taking items.The customer service ranged from being unhelpful to receiving ridiculous guidance. For instance, disconnecting communication abruptly, suggesting that I contact my local authorities in this matter, and being told by a Supervisor that my neighborhood is unsafe to receive deliveries.In conclusion, requesting a resolution to my case should not be unreasonable and maybe even an expected standard as a part of doing business. The clear disregard of responsibility by amazon is one thing, but I had put in so much effort in researching and contacting amazon in hopes of finding a resolution on my own and to no avail. Hopefully, my experience will help others with future interactions with Amazon. And if amazon sees this, shame on you for conning me of my money, improve on your staff training, and develop more extremely sound policies in this area because it is flawed.
Business Response
Date: 04/25/2023
Hello ** n,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm very sorry that your package has not yet arrived. We've requested a refund for the full amount of this shipment, which covers the cost of the items and shipping, if any. We'll send you an e-mail to confirm the refund once it's complete.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance

We always hope our customers have a rewarding shopping experience, and I'm sorry that wasnt the case here. As an Amazon customer myself, I truly understand any frustration this may have caused.

A refund of $13.13 was already issued towards your original payment method on April 12, 2023. I've issued remaining refund of $33.13 towards your original payment method and rest of the refund of amount $25.17 towards your gift card balance. Your gift card will be available for immediate use. You can view your gift card balance in Your Account here: *************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 05/01/2023
Hello,
Amazon has under refunded.
I was charged $83.47 and amazon only partially refunded back to my original form of payment and giftcard. Thanks!
Business Response
Date: 05/03/2023
Hello ****,

I'm ***** from Amazon.com. I thank you for taking time in writing to **.

I've issued refund of $12.04 which will be processed to your original payment card within 3-5 business days. This makes up to the total of $58.30 refund amount which was originally charged out of your payment card.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:04/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon advertised and offered a lawnmower (through a lightning deal) for 93% off. I ordered two items. They later contacted me and told me that they made a mistake. There resolution. Was to cancel one of my items. When confronted with this, they informed me that they were unwilling to honor the deal, even though they had already sent me a receipt and charged my CC. They refuse to honor the original price that they advertised. They admitted it was their mistake. They however chose to punish their customer.
Business Response
Date: 04/15/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/15/2023

Complaint: 19934102

I am rejecting this response because: you have provided a canned response and asked me to go to your help desk for further help. I tried that and you failed to do the right thing. My order number is 112-1427531-3107443. I will not post my email on a public forum. I filed a formal complaint with the BBB and the *** because you advertised an item. I purchased two of them. I have the transaction receipts and you charged me for it. Apparently you made a mistake on the pricing and decided to cancel part of my order without my knowledge or approval. That is objectively wrong. You cannot advertise a price. Sell the item at that price. Have sellers remorse after selling the item and cancel it without the customers approval.

Sincerely,

*************************
Business Response
Date: 04/26/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry about the pricing error that occurred on our website for item "Greenworks 40V Brushless Self-Propelled Lawn Mower".

This error was already notified on Thursday, April 13, 2023 and we honored the price on one quantity of the item in your Order ID: *******************.

We cancelled the remaining quantity and you've not been charged for the cancellation. Any amount that is appearing as charge is just an authorization hold and will be released by the bank according to their policies and timeline.

Unfortunately, we're unable to honor the same price for the item. I hope you understand our limitations.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19934102

I am rejecting this response because: You advertised a price. Provided a receipt and cancelled without my approval. You offer nothing in return for not honoring the sale.

Sincerely,

*************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order which was not delivered. They delivery person did not hand it to me. They left it in front of a random door. When I contacted Amazon they told me to wait until Sunday. I waited and let them know I still hadnt received my package. They told me it was nothing they could do.
Business Response
Date: 04/15/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19934030

I am rejecting this response because: the order number is 111-5822864-4043433

Sincerely,

*************************
Business Response
Date: 04/30/2023
Hello,

We noticed that you have requested refunds or replacements for a large number of orders because you reported that you did not receive your package.

We understand that occasional problems with orders are expected in the normal course of business. However, the unusually high number of lost orders that you have reported exceeds this occasional expectation.

When unusual account activity such as this comes to our attention, we evaluate each account on a case-by-case basis to determine if additional action or account closure is necessary. If this problem continues, we may not allow you to buy or sell on our site.

If your account is closed, any unused gift card balance will no longer be available.

You can learn more about our policies by visiting the Conditions of Use page at the link below:
www.amazon.com/conditionsofuse

We would like to work with you to resolve any issues you might be experiencing with our service. We understand that lost shipments are inconvenient, and we want to make sure that our customers receive the products they purchase from Amazon.com.

If there is a problem with orders being delivered to a specific address, you may wish to specify an alternative address.

If you believe you may have received this message in error, or if you would like to clarify your order activity, please respond to this email within 30 days.

Account Specialist
Amazon.com
www.amazon.com
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item I need to return. The item is shipped and sold by Amazon/Amazon warehouse so I don't know why I am encountering this issue. No ****************** were able to provide a resolution over the phone, I called multiple times, once was hung up on.
Business Response
Date: 04/15/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/15/2023

Complaint: 19934010

Order #***-0371171-4540242, my apologies for not including that in the initial report.

Sincerely,

***********************
Business Response
Date: 04/18/2023
Hello *****,
.
I'm Abhishek and I'm responding on behalf of Meraj who is out of office. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that we've issued a *** drop off for the order #***-0371171-4540242, and we do not have the option of khol's drop off. Please use the *** drop off to return the product for a refund.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19934010

I am rejecting this response because: I went into more detail in my first response, but BBB's website had a glitch so it was all deleted. I sent the item back via *** but Amazon order page is not updating per usual so I have serious doubts I will ever get a refund. Amazon's return tracking system seems not to be working. Tracking: 1Z6E55409056151210
Sincerely,

***********************
Business Response
Date: 04/21/2023
Hello *****,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I can confirm we've issued a full refund for the order #***-0371171-4540242 to your payment card on April 21, ********************************************* 3-5 business days.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable. However, the return process was still much more of a headache than usual. Consider always allowing ****** as a return option for those of us who have no printer access or a nearby *** Store.

Sincerely,

***********************
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items from amazon.com. There were 4 pairs of pants missing from the 12+ items ordered. Order number 111-1883932-0365834 was part of it. Amazon broke the big order down to smaller ones. I called to inform them the pants were missing. I was told to file a police report and then they would help. I asked why?? I kept being told it was my only option. I asked for a manager. I got switched to another person who was not a manager and went through it again and was told the same thing. I asked why?? No one would tell me why. I also received no other options. No offer of replacement. Nothing. I then called in to Amazon after the lady left the chat. They had me on hold for 30 minutes then hung up on me!! At this rate I don't even want a replacement, just my money back!!
Business Response
Date: 04/15/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to hear that you havent received your items from order #***-1883932-0365834.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/16/2023

Complaint: 19933987

I am rejecting this response because: I called back and spoke to several more reps at Amazon. I also spoke with 2 ************ Police officers. The first officer was on a 3 way call with customer service rep ***** The officer informed the customer service rep that they DO NOT fill out police reports for items missing from boxes. The package wasn't stolen. It arrived just without all the items in it. Once the police officer said that **** became rude and said he could not accept his response and thar he had to call the police department himself. The police officer said go ahead I'm on the desk all night. He put me on hold for exactly 2 minutes and came back and said the police department does do those reports and hung up on me. I called the police department back and was informed the rep DID NOT call him. He switched me to the main switchboard and that officer in communications also said no one from Amazon called any ********************************** He also confirmed the 1st officer was correct about the police reports. I called back to Amazon again and they just started answering and hanging up. I tried 5 more attempts to call and just got hung up on or the automated message saying they could not help me at all.

Sincerely,

***************************
Initial Complaint
Date:04/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Prime Video is starting a free trial subscription to premium services. "When your free trial ends, your subscription will automatically begin, and we'll charge your payment method on file $10.99 per month plus any applicable taxes. This subscription will automatically renew every month unless you opt out of automatic renewal. " This is nothing more than a scam hoping the customer will forget to cancel. Fortunately, Amazon did refund the charges but this required a lot of my time for 2 different trial subscriptions and I'm sure there will be more.
Business Response
Date: 04/15/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the digital subscriptions on your account.

I'm sorry to learn you were unaware of those subscriptions and I'd like to confirm Amazon never subscribes any customer automatically on any subscription. Digital subscriptions are subscribed when customers try to access Digital content which is paid. Moreover, we send immediate confirmation email and alert when our customers sign up for any subscription.

Upon checking our recent logs, I found you already contacted us to report about a few subscriptions and our representative cancelled and refunded those as per your request.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

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