Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,619 total complaints in the last 3 years.
21,762 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I received a notification from Amazon that my account was deactivated due to being related to *********************************** 3. My account was deactivated in error since I'm not the real owner of the *********************************** 3 account. I attached the following documents to confirm this: -- Employment Agreement;-- Notice of Termination;-- Dismissal Order;-- Letter of Settlement Payments. The real owner of the *********************************** 3 account is ***********************************. She is my former employee. I stopped any employment relations with the *********************************** 3 account owner long ago. I want to describe the chronology from the beginning of my cooperation with *********************************** to the final termination: On August 30, 2022, *********************************** and I signed and notarized the Employment Agreement (please, see Employment Agreement). On September 30, 2022, *********************************** notified me about terminating our Employment Agreement (please, see Notice of Termination). According to the Employment Agreement, she was obliged to notify me 7 days before the termination. On October 6, 2022, I signed Dismissal Order seven days later to stop our employment relations finally. After I signed this document, *********************************** was formed and never worked with me. The reason for the erroneous "related" between my account and *********************************** 3 account was the following: -- The same email address of user permission that my former employee used on my seller account and her personal seller account.-- The same business address was in the Business Addresses Section I broke all of these connections to *********************************** 3 account. ********************** Support can ensure this by reviewing my Plan of Action, which I attached to this complaint. Therefore, I request Amazon Support to reinstate my account because it was deactivated in error. Thank you so much for your attention and participation.
Business Response
Date: 04/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 17-Apr-2023. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19934969

I am rejecting this response because: On April 17, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account. Still, they required additional information to reinstate my seller account. Therefore, I want to provide additional information and supporting documentation to clarify my problem.

Attached supporting documentation:

-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments - additional evidence.

I want to remind Amazon Support that my account was deactivated in error due to being related to the *********************************** 3 account. The real owner of the *********************************** 3 account is ***********************************. She is my former employee.

I stopped any employment relations with the owner of the *********************************** 3 account long ago. I want to describe the chronology from the beginning of my cooperation with *********************************** to the final termination:

On August 30, 2022, *********************************** and I signed and notarized the Employment Agreement (please, see Employment Agreement).

On September 30, 2022, *********************************** notified me about terminating our Employment Agreement (please, see Notice of Termination). According to the Employment Agreement, she was obliged to notify me 7 days before the termination.

On October 6, 2022, I signed the Dismissal Order and the Letter of Settlement Payments seven days later to finally terminate our employment relations. After I signed these documents, *********************************** was formed and never worked with me.

The reasons for the erroneous "related" between my account and *********************************** 3 account were the following:

-- The same email address of user permission that my former employee used on my seller account and her personal seller account. *********************************** used her email address as user permission on my account. Also, her email address was associated with her *********************************** 3 seller account as the primary email address.

-- The same business address was in the Business Addresses Section. *********************************** used my company's business address in her *********************************** 3 seller account to evade taxes. I just found out about this fact when the deactivation of my seller account.

I broke all of these connections to the *********************************** 3 account. ********************** Support may ensure this by reviewing my Plan of Action, which I submitted through the appeal button.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents and reinstate my account. Thank you so much for your attention and participation.

Sincerely,

***********
Business Response
Date: 04/20/2023

Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 17-Apr-2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/24/2023

Complaint: 19934969

I am rejecting this response because: On April 17, I received a notification from Amazon that my account was deactivated due to being related to another account. I must provide additional information to reinstate it. However, Amazon Support did not specify the storefront of the related account.

I can't be sure if my account was deactivated due to being related to the seller account named "*********************************** 3". However, from the information I received previously, I can assume that Amazon Support wants to review information about this related account.

So, the account owner named "*********************************** 3" is my fired employee - ***********************************. I stopped any business relations with this person on October 6, 2022. After that, I never contacted her. Therefore, I can't reactivate or assist in reactivating her account. Moreover, I am not obliged to interfere with her business and seller account. I attached the following documents to confirm my statements:

-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments - additional evidence.

The Amazon system erroneously thought that I am the owner of the seller account named "*********************************** 3" for the following reasons:

-- The same email address of user permission that my former employee used on my seller account and her personal seller account.

My explanation. *********************************** used her email address as user permission on my account. Also, her email address was associated with her "*********************************** 3" seller account as the primary email address.

-- The same business address was in the Business Addresses Section.

My explanation. *********************************** used my company's business address to evade taxes in her "*********************************** 3" seller account. I just found out about this fact when the deactivation of my seller account.

I attached my Plan of Action to this response. Amazon Support may review it to get more information about my problem. But I assure you I broke all the connections to the seller account "*********************************** 3".

So, I am the owner of one account - SteelBox. I do not own any other seller accounts on Amazon.com. In this regard, I just cannot violate the Multiple Accounts Policy, as I own the only account. My account was deactivated by mistake. Based on the above, I request Amazon Support to reactivate my account.

Sincerely,

***********
Business Response
Date: 04/26/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on {todays date}April 26, 2023.
Amazon.com Seller
Performance
Customer Answer
Date: 04/28/2023

Complaint: 19934969

I am rejecting this response because: On April 26, I received a notification from Amazon Support that they are able to reinstate my account, but I need to provide additional information to assist them. Therefore, I would like to provide the necessary information and supporting documentation.
My account was deactivated due to being related to an account named "*********************************** 3". The actual owner of the related account named "*********************************** 3" is my fired bookkeeper - ***********************************. This person worked in my company from August 30, 2022, to October 6, 2022. I attached the following documents to confirm my statements:
-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments;
-- Affidavit.
The Amazon system erroneously thought that I am the owner of the seller account named "*********************************** 3" for the following reasons:
-- The same email address of user permission that my former employee used on my seller account and her personal seller account.
My explanation. *********************************** used her email address as user permission on my account. Also, her email address was associated with her "*********************************** 3" seller account as the primary email address.
-- The same business address was in the Business Addresses Section.
My explanation. *********************************** used my company's business address to evade taxes in her "*********************************** 3" seller account. I just found out about this fact when the deactivation of my seller account.
********************** Support may review my Plan of Action that I submitted through the appeal button to receive more information about connections that I severed.
I can't help *********************************** to reinstate her seller account because she is from *******. Currently, she does not have the ability and desire to reactivate her seller account due to the humanitarian catastrophe in *******.
Please, note! I attached the Affidavit that was notarized as additional support for my statements.
So, I am the owner of one seller account - SteelBox. I do not own any other seller accounts on Amazon. In this regard, I just cannot violate the Multiple Accounts Policy, as I own the only account. My account was deactivated in error. Based on the above, I request Amazon Support to reactivate my account.

Sincerely,

***********
Initial Complaint
Date:04/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my third time reporting Amazon (Order #***-8042891-4856252). I did not receive the package ( I have witnesses from my place who could be proofing that I did not receive the item! ) two days after Amazon's system shows that it was delivered. I have tried to contact Amazon customer service several times since the fake delivery on April 12 by Amazon. However, all of the agents I spoke to cut me off when I chatted with them on April 14. I am requesting a refund of $32.65.
Business Response
Date: 04/16/2023
Hello Lezhen,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-8042891-4856252.

Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023

Complaint: 19934822

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second time reporting Amazon ( Order #***-7897905-9612201 ) because I purchased three bags of organic cashews for a total of $57.99, but unfortunately, one of the bags was broken. I have tried to contact Amazon customer service several times since I received the items on April 3. After I sent two pictures of the broken bag, I contacted customer service again. However, all of the agents I spoke to cut me off when I chat them on April 14. I am requesting a refund of $57.99.
Business Response
Date: 04/14/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to hear your Terrasoul Superfoods Organic Raw Whole Cashews, 32 oz./2lb arrived in damaged condition. Since this item is classified as non-returnable, we require photo evidence of the item's condition before we issue a refund or create a replacement order.

We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after April 20, 2023. The information must be visible in one photo.

Once you have taken the above photo, please reply to this e-mail with the Order ID ********************* and attach the photo in a .jpg or .pdf file format.

Your photo must be submitted before April 20, 2023 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

Please note the e-mail has to come from the email address belonging to the account that made this order.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since January I have had issues getting refunds on returns which has occurred now 6 times between Jan - yesterday (April 12, 2023).I have pointed out to the call reps when I have called this happens only when Amazon provides only an electronic *** for *** Store/ Kohls to scan. Have no issues when able to prune the barcode. Nothing is being done to fix and phone rep will not allow me to speak to another supervisor and says I have to wait again for the 6th time to get the returned item credited. I have spent hours these last 4 months and because of the other 5 times with this happening which did wait weeks but took numerous phone calls to even get a credit then when they were suppose to refund me. At this point I am closing my Prime account but cant even do that until the credit is processed.. I returned 2 additional items tonight at Kohls for a refund which this time it let me print the barcode and Return shows received and refund being processed. The 3 items I took to *** store with the *** yesterday around 6:30pm does not show anything and like the other times sits their with status of return started even though the Amazon reps supposedly say they can see *** received. I dont even know how many others returns I never monitored probably was never credited or refunded and how many other people is Amazon stealing from as they have no interest to fox the issue and will not even have a supervisor follow up with me tomorrow. My time is valuable like everyone else and should NOT have to spend hours and multiple attempts to get my money back/ credit when the items were taken down to *** Store/ Kohls and have proof of the return but bigger issue is they have no interest or options to actually fix the issue occurring when they generate the electronic ***
Business Response
Date: 04/14/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you related to the refund for the items you returned.

Usually, Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

I request you to wait for the return to be completed and refund will be processed automatically and you'll receive the confirmation email once the refund is completed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 13th Amount is ***** Uber gift card it was email delivery Now not only did it stay in pending for hours upon hours after i ordered an 80 dollar one just a few hours before that and got it 5 mins later like STATED then i order this one they have the money and didn't send it out at all i have been told to wait 24 hrs as they stated WHERE DOES IT STATE THAT im only filing this complaint due to some rude agent not wanting to put her supervisor on the phone keeping me on hold for like 10 mins then denying me to talk to the sup after i got on the phone and said immediately i wanted to talk to a supervisor she is not a supervisor and when i said id rwport them to BBB she said okay report us so here i am reporting amazon if i don't get my item after having to go through a RUDE AGENT after spending my money with THEM then i will be further escalating and going to the labor union or some other form of authority because i will not be talked to or treated this way then when i called back a sup answered good good their finally doing their f**king jpbs at amazon wondering why ppl are going to temu because they dont wanna deal with yall rude agents i might not be subscribing to prime after all because how i see it they took MY MONEY AND LIED TO ME I WANNA SEE WHERE IT STATES 24 HOURS TO 48 HOURS IF NOT AMAZON IS LIARS SCAMMERS ETC after bad experiences with them the only reason i go back is for shipping times i didn't wanna do this but im a woman of my word amazon believe that and you told me to report you i will
Business Response
Date: 04/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your order# ***-8304065-2360246 regarding the gift card pending status.

Upon checking the order details, we can see that the pending verification status is completed and the gift card is already sent to the recipient email address on Friday, April 14, 2023.

I request you to check with the recipient for the gift card delivery confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live at a community that utilizes an Amazon Hub and I continue to have issues with package deliveries. I have made every attempt to resolve my concerns with customer service, but have not had any success. Agents and supervisors are very unfamiliar with the process and struggle to effectively communicate. In the 2 months that I have lived at this community, I have had over 10 packages that have been unable to be delivered due to the Hub being full. Each time this happens, I receive an email, asking how I would like the package delivered and I request that it be delivered directly to my door (my full address, with my apartment number is on the package). Amazon makes four attempts before the package is eligible to be returned, severely delaying the delivery timeframe ( I pay for Prime for the convenience of next day delivery). I would like for upper management to be aware of my experience, but my escalation requests continue to be denied.
Business Response
Date: 04/30/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and thank you for contacting us about your Amazon hub delivery experience. We take this type of feedback seriously, which is why I've further escalated this matter.

In order to address your concerns, I've contacted our *********************** team for assistance. We're unable to specify how long it will take for our investigation to be complete, although we're working towards a resolution and will continue to do so until your concerns are resolved. During our investigation, it would be helpful if you'd notify us of similar issues.

I will follow up with you within 3-5 business days with any updates.

If you have concerns about this issue or with deliveries made by Amazon branded carriers, please reply to this email with the best number and time to call you.

Further, I see delivery instructions are not updated on account level. Please reply to this email with this information and we will ensure those delivery instructions are attached to this address.

Thank you again for letting us know about this issue. We look forward to delivering news of a long-term resolution soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 114-6576535-9821023. I purchased the Bose earbuds, and they went on sale literally right before they came to my house and were delivered. They went on sale the next day or the day after the next day but they definitely went on sale before they came to my house. I called Amazon to see if they would give me the adjustment because this item cost a lot of money and I had it financed through Afirm. They told me to return the earbuds, they would not give me the adjustment. So that's what I did they refunded me for the warranty and for the case and *** actually came to pick up the earbuds around the 1st of February. Throughout these past couple of months I have been contacting Amazon asking them why they had not refunded me for these earbuds, and they kept telling me that I had to wait 60 days and they told me to call back in *****. Now that it's ***** they keep telling me that I need to contact the carrier. However, *** keeps telling me that they delivered the earbuds in ********* ******** on February 8th at 11:00 p.m.. I keep telling Amazon this over and over and they keep telling me to contact the carrier. I keep telling them that somebody must have messed up at their warehouse and didn't scan the item in or somebody stole it I don't know what happened. But it's not my fault. I'm very very upset about this because I haven't done anything wrong. *** came to my door and picked up these earbuds themselves, this is what Amazon wanted to happen. They got the item back and now that the 60-day windows has passed now they're telling me they have no option to process any refund into contacting carrier and I keep telling them over and over again that the carrier advise me that the item was delivered on February 8th. They refuse to contact the warehouse or give me the number to the warehouse or to try to help me resolve this issue any further and I need help because they're going to give me my money back. I still owe payments and interest on this Affirm account.
Business Response
Date: 05/07/2023
Hello,

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

It seems that 60 days already passed and item not yet processed, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/08/2023

Complaint: 19934428

I am rejecting this response because: you already know that this item was delivered the response you've provided shows that you didn't even read my message. Please give Affirm their money back to avoid litigation. I have proof, I will win, please do the right thing. It's not my fault you refused to scan it in or an employee stole it. Check your cameras, contact the people in *********, do your job for this high value item and stop thinking I'm going to give up and give in because I won't.

Sincerely,

*************************
Initial Complaint
Date:04/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So for the past 3 years I get about 5-6 notifications a day with attempted charges to my bank regarding, I'm assuming Amazon prime renewal or something to that effect. I've tried numerous times to reach out to the company to explain the issue, that i just want to close any or all possible accounts that has my information on it. They refuse to let me log into my account due to the 2 factor authentication code in which is useless since the phone number associated with my account is no longer active. It's permanently deactivated. The ********* I talked to told me that I've been locked out of my account that even though I'm using the right password l, I can't have access to my account until I can authenticate with my old phone number. However they still charge my bank. There's no transaction numbers and they refuse to search by using my banking information. I've tried everything else. I just want any and all account with my information to be completely deleted. I will also leave my other emails since don't have a clue which one they need. *********************** ******************** ******************* ***********************
Business Response
Date: 04/15/2023
Hello ***,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Ive checked the transactions on your account and couldn't find any charges that you mentioned in your complaint statement. Since the credit card in question is not listed as a payment method, I am not able to investigate further and recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a reseller for Amazon who keeps being denied the opportunity to resell DVDs after I have submitted all of the required documents. After several conversations with many representatives no one can explain the reson why I keep getting denied the opportunity to resell DVDs.
Business Response
Date: 04/16/2023
Hello,

We have reviewed the sellers account and we are unable to approve their selling privileges for DVDs.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:04/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the elgato 4k60 pro capture card with other items. When I got the package I only received the two other items ordered and not the elgato 4k60 pro capture card. I opened multiple live chats and was on the phone for a long time and they keep asking for a police report even though I think nobody stole it.Amazon just forgot to put and complete my full order. I just want the $245.82 for the elgato 4k60 pro capture card I didn't received. This is the first problem I had with Amazon and my packages and it hurts they don't want to help me. My order number is 113-0486860-6031448.
Business Response
Date: 04/15/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to hear that you havent received your Elgato 4K60 Pro from order # 113-0486860-6031448.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you.Items that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 28 May 2023
to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

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