Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,574 total complaints in the last 3 years.
21,705 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a electric scooter. They approved the items return. I shipped the item on 3-28-23 and they recieved on the 3-30-23 by **** *** sent me proof of delivery. Now iam wating for refund to my credit card. I have called five times to Amazon and each time they say three more days. It now has been 16 days and no refund. Now my credit card has billed me . This is over ******* dollars . I don't know if this is anything you can help me with.
Business Response
Date: 04/17/2023
Hello,

We have reviewed the issue filed for the Order 113-4281784-7829022 and noticed that the Buyer wished to return an item for a refund.

Seller has provided the return instructions to the Buyer on time. ***** has stated that the item was returned using tracking 1ZR2313V0316929897. Upon checking the tracking provided, we cannot confirm any delivery confirmation. There are no evidences that confirm that the item was returned to the Seller.

Hence, we are unable to issue a refund for the order at the moment.
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB/ Better Business Bureau I am contacting you with a request for which I anticipate a favorable response and the assistance I know you can provide. Thank you so much I attached the following document with all information
Business Response
Date: 04/17/2023
Hello,

Funds for the amount of ******** USD were transferred to your bank account ending in 944 on 02/06/2023. They should have arrived within 5 business days of that date.

If the bank information on file is incorrect, the bank should return the funds. At this time, these funds have not been returned. You will be notified once these funds have been returned to your account.

Due to privacy issues, banks do not share customer account information. To locate these funds, we suggest that you call your bank and ask for the department in charge.
Give them the trace number below and let them know that the disbursement has already been sent.

-- Trace #: 45KBPRP0AZZLCHO

Once you have been notified that the funds have been returned to your account, please contact ** at payments-******************************* At that time, funds will be transferred to your new bank account on file.
Thank you,
Payments Specialist
Amazon.com

Customer Answer
Date: 04/20/2023

Complaint: 19935494

I am rejecting this response because: My previous request has nothing to do with the funds , so I'd like to know if Amazon can comprehend my appeal to reactivate my account, I need to know why my action plan was rejected, and the appeal should not be automatically denied; instead, it should be carefully reviewed.

Sincerely,

*****************************
Business Response
Date: 04/25/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/25/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/28/2023

Complaint: 19935494

I am rejecting this response because it does not have a concise answer also I attached is a file with more details about this problem.

Sincerely,

*****************************
Business Response
Date: 05/01/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 05/01/2023.

Sincerely,

Amazon.com Seller Performance
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing here because Amazon wrongfully suspended my account and now refuses to review my appeals. This clearly violates my right to conduct legal business and defend myself.The situation is like this. On February 10, 2023I received a suspension notification from Amazon saying that I had violated Amazon Seller Code of Conduct and Dropshipping Policy. However, I have not been using the dropshipping model at all for a year now.I admit that on December 3, 2021, I received a warning from Amazon saying that I violated Amazon's Dropshipping Policy. And I did violate it back then, as I described in the appeal I sent 3 days later. My FBM privileges were restored, and I promised to smoothly transfer my business to 100% FBA in 6 months.I managed to transfer it in 3 months. March 1, 2022, was the day I sold my last FBM order. On August 1, 2022, I started selling private label.So I did not use dropshipping for a year, and Amazon thinks I violated the Dropshipping policy. That is complete nonsense. To prove that I sell FBA only, please take a look at the documents attached to this letter. There you will be able to find the invoices from my supplier, screenshots of the shipments to Amazon FBA, and photos of my FBA-labeled boxes. I have been selling only FBA for a year now.Besides, I do not see any reasoning behind accusing me of the Seller Code of Conduct violations, as I explained in the appeal I attached to this case as well.Considering all the above, I kindly ask you to start your own investigation into this wrongful suspension and let me sell on Amazon again.Best regards.
Business Response
Date: 04/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/17/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/20/2023

Complaint: 19935426
Dear BBB,

I disagree with the business response because Amazon is deceiving you to look better in the eyes of BBB and the people who may look into this complaint.

In the latest response to BBB, you may see Amazon claimed they require more information to complete a review, and they requested the necessary information from the seller via email on 4/17/2023. However, what I received on that day to my email was this email, the screenshot of which I attach below. Instead of actually requesting the info they claimed they needed, they just told me the account was not recoverable.

First and foremost, I did not violate the policies they claimed I violated. And I mentioned that in the previous email to BBB (if anybody from Amazon reads this, check the text of the complaint and a bunch of appeals from my account). Theres nothing more to say in this regard. Unless Amazon specifically asks me for some info. Which they didnt.

Second, this is unbelievable hypocrisy from Amazon telling BBB they will investigate the issue and ask for additional info, and instead just telling us not to bother trying to reactivate the account. This is what Ive been telling BBB all the way: the gigantic mega company feels themselves at the top of the world and suspends anyone, even if its based on nothing. This is not how a democratic society should work because this is a violation of my right to be an entrepreneur.

Amazon tries to look good in the eyes of BBB, therefore, the public, but in reality, they just do whatever they want to without really looking into the issue. And such behavior spreads to everything Amazon does to Amazon sellers, actually.

I demand a fair investigation. Without hiding facts, running from responsibility and hypocrisy. I am keen to cooperate. I did not do what Amazon accused me of, and I will be fighting until my account is reactivated.

Sincerely,

*************************************
Business Response
Date: 04/25/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 25th April 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 25MAR2023, a package containing returns authorizations for four orders was tracked to delivery at Amazon. Amazon's chat representative (****) confirmed that the package would be processed as four separate returns.Followed up numerous times with many dozens of representatives and finally was escalated to ****** who confirmed that a refund would be processed for these items on 14APR2023 at the latest.After hours of communicating with numerous chat and phone representatives, Amazon has not refunded the $73.04 for these three items.Case #: D78516213. Tracking numbers, order numbers available.
Business Response
Date: 04/16/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you haven't been refunded on the returned the items from the orders ***-3187400-4261828, ***-5732925-7934605, ***-8412224-0689853 along with the item from the order #***-4692265-2501836 that has been refunded. I'm sorry for any inconvenience caused with this.

I've reviewed the details and see that there isn't any returned processed for any of the item(s). Once the carrier has received your return package, it can take a while to arrive at our returns center. In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund by May 25, 2023, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Without the items being processed at our returns center, we won't be able to refund the items.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023

Complaint: 19935373

I am rejecting this response because:
Amazon is acting in bad faith - they are ignoring that they have received the package that I was instructed by **** (Amazon Customer Support) on March 21, 2023:
"11:03 AM PDT ****: if your including all the items in one box, you'll use one of the Canada post return shipping labels and put all the other return labels inside the box"

This box has been in Amazon's possession since March. Amazon has been holding both the returned items and my funds since March.
As was repeatedly stated in chats with Amazon:
"Refunds are issued once returns are received by Amazon.
After you drop off your return, it can take up to three weeks for Amazon to get it and process a refund."
The returns have been in Amazon's possession since March. Please process this refund as repeatedly promised by Amazon.
Sincerely,

*******************************
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON FEB.25, 23 I ORDERED 2 PAIR ****************** MEN SIZE 11 ***** SLIP ON LOAFERS ORDER NUMBER 113-4476623-1783429 $58.90 pair, subtotal $117.80 plus tax $124.86. KEEP WAITING SINCE ARE ORTHO SHOE AND I HAVE HAD MANY DIFFERENT LOAFERS OF THERES. ON 13 APR. STATIS WAS WOULD BE DELIVERED BY 10 PM. AT 3 PM I CHECKED TO SEE THE **** FRAM FOR DROP PF AND THE STATIS SHOWED CANX. I DID NOT CANX. SO CALLED AMAZON AND GOT SORRY ORDER AGAIN ON WEB SITE. I ASKED WHOM WAS PAYING THE HIGHER PRICE SINCE THERE PROBLEM. SORRY AGAIN.
Business Response
Date: 04/16/2023
********************,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-4476623-1783429.

I've reviewed the order details and see that the order was cancelled as we are unable to obtain the item stock to fulfill the order. I see that an email is sent to your registered email address updating the status of the order on April 13, 2023 at 11:50 AM (PDT) with the subject line "Item canceled for your Amazon.com order #***-4476623-1783429".

The item in ordered size is Currently unavailable and we don't know when or if this item will be back in stock. I've checked and can confirm that you weren't charged on this cancelled order.

This canceled order will appear in the Canceled Orders section of Your Orders (*************************************)

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023

Complaint: 19935231

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:04/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from Amazon order number 114-3949509-9228219 and the oder was to be delivered between 4-12-4-13 and I paid for express shipping. I got a email from *** saying that the Oder was rescheduled for 4/17 ; I have a event 4/17 I have called Amazon 10 times spoken to multiple supervisors who did care, said it was third party I would have to wait for them to credit me, this is unacceptable. Im a senior citizen retired veteran had to get Im my car and drive a 120 miles to get this suit which was to wear t honor another veteran who died. I need help in this matter.
Business Response
Date: 04/16/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the item ordered with Ferrecci_USA, a seller on our website. I understand how important the item is to you. However, as the item is sold and shipped by a seller, I've contacted the seller on your behalf and requested for their assistance on the issue.

If the seller doesn't help with in resolving the issue by April, 16, 2023, you review the eligibility to file the A-to-Z Guarantee Refund request. All Marketplace orders are covered by our A-to-z Safe Buying Guarantee. You can visit the following page to learn more:

************************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings! I represent Adducates, a US-based company specializing in developing and selling toys and games in over 20 countries worldwide. We have encountered issues with the Amazon Support Team and find their behavior unfair and manipulative towards our business. We kindly request your assistance in resolving this matter. What is the issue? On 12/15/2022 Amazon Support Team (***) suspended our ASIN B0BN3Y3N5L. We started appealing in case (ID ************. We were asked to provide the *** with the following documents: "1. A test report confirming that your product was successfully tested to the standards listed below by a CPSC- approved laboratory: i) ***M F963-17 ii) The Consumer Product Safety Improvement Act (CPSIA) 2. Please be informed that we can only accept product images. Therefore, kindly take a clear photo of the product and product packaging clearly displaying: i) Manufacturer name ii) Manufacturer address"We sent *** the documents and photos according to their request. You can find it attached to this letter. *** did not respond to our letters in a proper manner, just sending the same letter of documents request; you can find it in case ID ***********. *** did not explain what exactly was wrong, and we could not resolve this issue for four months, which had an essential effect on our business. *** completely does not work with us and, to our mind, suspended the listing without any particular reason. We kindly ask you to help us with this meter. We would appreciate any help you can provide.
Customer Answer
Date: 04/17/2023
Greetings!
I want to withdraw the complaint ID 81d63c92-3bd6-4a62-b8ee-bd6f97cd5dfb. We decided to resolve this issue with Amazon without your help. We do appreciate any help you have already provided. Thank you for your time and consideration.
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent two returns back to Amazon in *************. It arrived in ************* April 4th. I have called customer service three times thus far. All the customer service reps have told me that it has been past the 10 days, and when they try to do a force refund to my account; they are saying it will not let them. They will not refund me the money. This is not he first either, two months back I retuned another item and never received a refund back to my bank account. Thus, Amazon is not refunding properly. ORDER # ***-8143169-4481819 For the following items:YUNCLOS Women's Elegant Business 2 ************ Lady **** Set Work Blazer Pant Jeekopeg Womens Flats Shoes Women Black Ballet Flats for Women Pointed Toe Slip on Flats Dress Mesh Shoes
Business Response
Date: 04/16/2023
Hello *****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you have returned the items from the order #***-7613996-6881005 but haven't received the refund yet. I'm sorry for any inconvenience caused with this.

I've reviewed the details of the order and see that the return of the items were processed and refunded successfully on April 16, 2023 back to your payment method.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 10 business days.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was censored from leaving a review that was in no way in violation of the terms and conditions for leaving reviews. It is clear based on multiple claims from others that Amazon works to censor unfavorable reviews from their site to taint public perception of their products. Not only is this an issue of ethics but it is also not legal as they not only violate their own terms but also the 1st amendment rights of myself and others. I have submitted an appeal but havent obtained a response in 6 months on the status of the appeal. I demand that my review be reinstated as well as an apology from the business for their terrible conduct. Please advise!
Business Response
Date: 04/18/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with your review not being posted on our website. I've got the details of your complaint reviewed by our internal team and the content review has been approved.

Please allow 24hrs to 48hrs for the review to appear on the Amazon Website.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I received a notification from Amazon that my account was deactivated due to being related to *********************************** 3. My account was deactivated in error since I'm not the real owner of the *********************************** 3 account. I attached the following documents to confirm this: -- Employment Agreement;-- Notice of Termination;-- Dismissal Order;-- Letter of Settlement Payments. The real owner of the *********************************** 3 account is ***********************************. She is my former employee. I stopped any employment relations with the *********************************** 3 account owner long ago. I want to describe the chronology from the beginning of my cooperation with *********************************** to the final termination: On August 30, 2022, *********************************** and I signed and notarized the Employment Agreement (please, see Employment Agreement). On September 30, 2022, *********************************** notified me about terminating our Employment Agreement (please, see Notice of Termination). According to the Employment Agreement, she was obliged to notify me 7 days before the termination. On October 6, 2022, I signed Dismissal Order seven days later to stop our employment relations finally. After I signed this document, *********************************** was formed and never worked with me. The reason for the erroneous "related" between my account and *********************************** 3 account was the following: -- The same email address of user permission that my former employee used on my seller account and her personal seller account.-- The same business address was in the Business Addresses Section I broke all of these connections to *********************************** 3 account. ********************** Support can ensure this by reviewing my Plan of Action, which I attached to this complaint. Therefore, I request Amazon Support to reinstate my account because it was deactivated in error. Thank you so much for your attention and participation.
Business Response
Date: 04/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 17-Apr-2023. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19934969

I am rejecting this response because: On April 17, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account. Still, they required additional information to reinstate my seller account. Therefore, I want to provide additional information and supporting documentation to clarify my problem.

Attached supporting documentation:

-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments - additional evidence.

I want to remind Amazon Support that my account was deactivated in error due to being related to the *********************************** 3 account. The real owner of the *********************************** 3 account is ***********************************. She is my former employee.

I stopped any employment relations with the owner of the *********************************** 3 account long ago. I want to describe the chronology from the beginning of my cooperation with *********************************** to the final termination:

On August 30, 2022, *********************************** and I signed and notarized the Employment Agreement (please, see Employment Agreement).

On September 30, 2022, *********************************** notified me about terminating our Employment Agreement (please, see Notice of Termination). According to the Employment Agreement, she was obliged to notify me 7 days before the termination.

On October 6, 2022, I signed the Dismissal Order and the Letter of Settlement Payments seven days later to finally terminate our employment relations. After I signed these documents, *********************************** was formed and never worked with me.

The reasons for the erroneous "related" between my account and *********************************** 3 account were the following:

-- The same email address of user permission that my former employee used on my seller account and her personal seller account. *********************************** used her email address as user permission on my account. Also, her email address was associated with her *********************************** 3 seller account as the primary email address.

-- The same business address was in the Business Addresses Section. *********************************** used my company's business address in her *********************************** 3 seller account to evade taxes. I just found out about this fact when the deactivation of my seller account.

I broke all of these connections to the *********************************** 3 account. ********************** Support may ensure this by reviewing my Plan of Action, which I submitted through the appeal button.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents and reinstate my account. Thank you so much for your attention and participation.

Sincerely,

***********
Business Response
Date: 04/20/2023

Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 17-Apr-2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/24/2023

Complaint: 19934969

I am rejecting this response because: On April 17, I received a notification from Amazon that my account was deactivated due to being related to another account. I must provide additional information to reinstate it. However, Amazon Support did not specify the storefront of the related account.

I can't be sure if my account was deactivated due to being related to the seller account named "*********************************** 3". However, from the information I received previously, I can assume that Amazon Support wants to review information about this related account.

So, the account owner named "*********************************** 3" is my fired employee - ***********************************. I stopped any business relations with this person on October 6, 2022. After that, I never contacted her. Therefore, I can't reactivate or assist in reactivating her account. Moreover, I am not obliged to interfere with her business and seller account. I attached the following documents to confirm my statements:

-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments - additional evidence.

The Amazon system erroneously thought that I am the owner of the seller account named "*********************************** 3" for the following reasons:

-- The same email address of user permission that my former employee used on my seller account and her personal seller account.

My explanation. *********************************** used her email address as user permission on my account. Also, her email address was associated with her "*********************************** 3" seller account as the primary email address.

-- The same business address was in the Business Addresses Section.

My explanation. *********************************** used my company's business address to evade taxes in her "*********************************** 3" seller account. I just found out about this fact when the deactivation of my seller account.

I attached my Plan of Action to this response. Amazon Support may review it to get more information about my problem. But I assure you I broke all the connections to the seller account "*********************************** 3".

So, I am the owner of one account - SteelBox. I do not own any other seller accounts on Amazon.com. In this regard, I just cannot violate the Multiple Accounts Policy, as I own the only account. My account was deactivated by mistake. Based on the above, I request Amazon Support to reactivate my account.

Sincerely,

***********
Business Response
Date: 04/26/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on {todays date}April 26, 2023.
Amazon.com Seller
Performance
Customer Answer
Date: 04/28/2023

Complaint: 19934969

I am rejecting this response because: On April 26, I received a notification from Amazon Support that they are able to reinstate my account, but I need to provide additional information to assist them. Therefore, I would like to provide the necessary information and supporting documentation.
My account was deactivated due to being related to an account named "*********************************** 3". The actual owner of the related account named "*********************************** 3" is my fired bookkeeper - ***********************************. This person worked in my company from August 30, 2022, to October 6, 2022. I attached the following documents to confirm my statements:
-- Employment Agreement;
-- Notice of Termination;
-- Dismissal Order;
-- Letter of Settlement Payments;
-- Affidavit.
The Amazon system erroneously thought that I am the owner of the seller account named "*********************************** 3" for the following reasons:
-- The same email address of user permission that my former employee used on my seller account and her personal seller account.
My explanation. *********************************** used her email address as user permission on my account. Also, her email address was associated with her "*********************************** 3" seller account as the primary email address.
-- The same business address was in the Business Addresses Section.
My explanation. *********************************** used my company's business address to evade taxes in her "*********************************** 3" seller account. I just found out about this fact when the deactivation of my seller account.
********************** Support may review my Plan of Action that I submitted through the appeal button to receive more information about connections that I severed.
I can't help *********************************** to reinstate her seller account because she is from *******. Currently, she does not have the ability and desire to reactivate her seller account due to the humanitarian catastrophe in *******.
Please, note! I attached the Affidavit that was notarized as additional support for my statements.
So, I am the owner of one seller account - SteelBox. I do not own any other seller accounts on Amazon. In this regard, I just cannot violate the Multiple Accounts Policy, as I own the only account. My account was deactivated in error. Based on the above, I request Amazon Support to reactivate my account.

Sincerely,

***********

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