Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I ordered an item from Amazon that was not delivered and Amazon required a police report to continue any kind of investigation. I attempted to obtain a police report and was advised a police report could not be provided by my local police department. I reached out to Amazon to advise them of this and the representative advised they would get back to me with further instruction. I never received further communication and am now being told that the time frame of resolution has surpassed their process and the funds will not be refunded and the item will not be replaced.

  Business Response

  Date: 04/17/2023

  Hello *****,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed complaint details and I'm sorry to know that you haven't received your order #***-5014318-7544243. 
  
  Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  
  - Information collected at the point of delivery.
  - The package weight and reported condition upon delivery.
  
  In this case, we request you to file Police report and contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report.
  
  There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - The name of the police department.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
   
  Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  We appreciate your patience and understanding in this regard. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Amazon and the seller, for their failure to resolve an issue with an order I placed on March 29, 2023. The order number is 111-9478381-0320253, and it contains a TOTO SW3084#** WASHLET C5 Electronic Bidet Toilet Seat, which I purchased for $1,497.00 plus $104.79 in taxes, for a grand total of $1,6**.79.The tracking number linked to my order is 1Z302E410313968381. According to the tracking information, the package was delivered to **************, ** on March 30, 2023. However, I am located in *******, **, and I have never received the item. My shipping address, as stated on the order, is:*************************** ********************************************************************************** I have made multiple attempts to resolve this issue by contacting Amazon's customer service and opening claims for a refund. Unfortunately, my claims have been denied with no valid explanation or reason provided. Despite my efforts to resolve the matter, Amazon have shown no willingness to investigate the situation or provide a solution.Given the high value of the item and the fact that I have not received it, I am extremely dissatisfied with the service provided by Amazon. I am reaching out to the Better Business Bureau to seek your assistance in obtaining a full refund for my purchase.Please find enclosed all relevant documentation, including the order summary and tracking information. I kindly request that you investigate this matter and help me in obtaining a prompt resolution to this issue.Thank you for your attention to this matter. I look forward to hearing from you soon.Sincerely,***************************

  Business Response

  Date: 04/18/2023

  Hello,
  
  We have reviewed the buyer's appeal and we are unable to refund the buyer.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,

• Initial Complaint

  Date:04/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Amazon, for their failure to resolve an issue with an order I placed on March 29, 2023. The order number is 111-9478381-0320253, and it contains a Three TOTO SW3084#** WASHLET C5 Electronic Bidet Toilet Seat, which I purchased for $1,497.00 plus $104.79 in taxes, for a grand total of $1,6**.79.The tracking number linked to my order is 1Z302E410313968381. According to the tracking information, the package was delivered to **************, ** on March 30, 2023. However, I am located in *******, **, and I have never received the item. My shipping address, as stated on the order, is:*************************** ********************************************************************************** I have made multiple attempts to resolve this issue by contacting Amazon's customer service and opening claims for a refund. Unfortunately, my claims have been denied with no valid explanation or reason provided. Despite my efforts to resolve the matter, Amazon have shown no willingness to investigate the situation or provide a solution.Given the high value of the item and the fact that I have not received it, I am extremely dissatisfied with the service provided by Amazon. I am reaching out to the Better Business Bureau to seek your assistance in obtaining a full refund for my purchase.Please find enclosed all relevant documentation, including the order summary and tracking information. I kindly request that you investigate this matter and help me in obtaining a prompt resolution to this issue.Thank you for your attention to this matter. I look forward to hearing from you soon.Sincerely,***************************

  Business Response

  Date: 05/01/2023

  Hello,

   

  We have reviewed the information provided and decided to uphold the original decision on the claim. We have taken this decision because the claim for order 111-9478381-0320253 is not eligible for coverage. The A-to-z Guarantee protects buyers when they do not receive an item or an item does not match its description. Although we understand buyer's disappointment, they received the item and the item matched its description.

   

  Regards,

  Amazon

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have books published and available on amazon.com. I have not been able to access my account for over a year. I called yesterday and they said that because I have not purchased anything in the last year they closed my account. So their solution was for me to make a new account using the same email address and I did so. Then they said that they would combine the accounts and make it so I can access my product on my dash board. Well that didn't happen. There is nothing on my dashboard. They have my products available to buy but I cannot access my account. So who is getting the money from the purchases? I want my account fixed.

  Business Response

  Date: 04/28/2023

  On 4/18 and 4/27, the Executive Customer Relations team emailed ************ to correct the information previously provided about her account and guide her to regain access to her account; however, we received no response. ************ needs to reset her account password with the instructions we sent her via email. Once the password has been updated, she will recover access to her account.

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It came to my attention today that I have been charged $10.99 a month for a subscription to Showtime on my Amazon prime account for the past 16 months. I don't remember starting this subscription. I cancelled immediately upon finding out today and reached out to Amazon customer service to see if I could perhaps get at least a partial refund as this was a service I had not been using. The agent I spoke to said subscriptions on non-refundable and offered no solutions. Not even a month refund or a credit to my account (for the amount I was just billed for 2 days ago). I searched my emails and found no mentioned of this subscription. No reminder that I was being billed for it each month. Also the charge on my card just said "Prime" and not "Showtime" which is also deceiving. If I should have seen the actual channel name I would have questioned this a long time ago. I have been a long-term Amazon Prime customer. I think this a very shady business practice and company policy that should be addressed. There should at least be a review process and each case considered. I unknowingly spent over $175 on a service I have not used and when I reached out to customer service for help, I am told pretty much too bad that's the policy. This makes me no longer want to do business with Amazon. I am very disappointed.

  Business Response

  Date: 04/29/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the problem with your Showtime Prime video subscription.
  
  I've cancelled the Showtime Prime video Channel subscription to make sure you won't be charged in the future.
  
  I've issued a refund to your **** in the amount of $65.94 (6 months). This refund should be processed in the next three to five business days.
  
  Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************
  
  You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:
  
  ************************************************************
  
  If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.
  
  To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************
  
  I hope this information helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I would like to retain thebciguy.org and transfer it elsewhere (WordPress).I did follow the instructions below. It didn't accept my login and didn't allow me to create a new password.I also submitted an abuse report below that was ignored.I only want to (1) get control of thebciguy.org and (2) resolve the abuse concern. I do not seek money, other compensation, an apology nor explanation, etc. Thank you,********************************* ----- Forwarded Message -----From: ***************************** <****************>To: ********************************** <**********************************>Sent: Thursday, March 16, 2023 at 05:01:30 PM CST Subject: Re: Your AWS Abuse Report [54434126754]This is way beyond my technical skill. Can anyone else there just read my concern? It's possible it may belong in a different category. I submitted the report IN RESPONSE TO an email from AWS asking me to confirm that contact information is correct for two domain names I paid for a little over one year ago.It's not correct at all. I have no idea who this entity in GB is.Thank you,********************************* Dear AWS customer,The registration for thebciguy.org expired March 20, 2023. As a result, your domain is no longer available on the Internet.If you don't want to keep thebciguy.org, you don't need to do anything.If you want to keep this domain, you can renew the registration at the standard rate until May 03, 2023. To renew it, open the Amazon Route 53 console: **************************************************************************************** you don't renew by May 03, 2023, you can still restore registration for the domain between May 03, 2023 and June 02, 2023. The price to restore your domain depends on the top-level domain (TLD). For more information, see AWS Route 53 pricing.Depending on the registry, anyone might be able to register this domain after June 07, 2023.If you have questions or need help, create a case with Amazon Web Services Customer ************************************** Route 53

  Business Response

  Date: 04/21/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with your account related to AWS. Thanks for sharing complete information related to the issue.
  
  We can see the investigation team already started to resolve the issue and you already received the reply from the team directly on Thursday, April 20, 2023.
  
  The team will follow up and resolve the issue and once it is done you'll get confirmation email from the team .
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made purchases through amazon and spent a lot of money. I returned 3 items via *** and have tracking numbers for these items. I have waited a week for a refund when the app clearly says that i will receive a refund when the item is received. They received my items on wed 4/12 today is 4/16 and amazon informs me i must wait 30 days for a refund. If they are going to change the return policy they should at least email consumers that currently have an account with them. The 30 day return policy should be shown when u buy an item.

  Business Response

  Date: 04/17/2023

  Hello ******,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that your orders were delivered on 12th and 17th of April, 2023. I would request you to give it time till April 30, 2023 so that our returns team can find the package and process it. Usually it takes 14 days from the date the item is handed over to the carrier and sometimes it might take upto 30 days. 
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2023, I added $650 in Amazon gift cards to my balance and paid for an Amazon Prime membership. Upon trying to check out my reinstated account was closed. ********************** had emailed me a computer-generated response notifying me of this. I called Amazon several times. I have hours of recorded phone calls with their representatives and supervisors. I was told repeatedly that the issue was being worked on and they needed to review documents from me, including me and my friend's (whose info is on the account) Photo IDs, Billing Statement PDF, Debit Card, Billing Addresses, Phone Numbers, and Photos of the physical gift cards as well as receipts to those cards. I provided all of this via email to Amazon's Account Specialists. I requested my account be reinstated and noted in the emails if any information is needed please contact me. After more of the same generated responses, I called Amazon several more times. I was finally told by an account management member that it may be due to creating accounts before being reinstated for my services the first time. I didn't know it would give me multiple accounts, as amazon.com states that creating a new account will delete the previous account sharing the same information. I was promised they would escalate and resolve this problem and provide all the information to reinstate my account to the correct team. This was on the recorded line and I was directed to wait 24 hours and check because by then an Amazon Account Specialist would have emailed me or called me personally or reinstated my account and my gift card balance. I paid over $660 to be able to purchase products on amazon.com. I lost over $660, several hours on the phone and writing emails that I could have used working on commissions, and my Prime benefits and credits. Amazon committed upon my purchasing of the gift cards and my membership to deliver that credit to me. They failed to do so. This is theft. My email is attached and is the same one used on my account.

  Business Response

  Date: 04/25/2023

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 25 April, 2023 confirming account reinstatement.
  
  Sincerely,
  
  Amazon.com

• Initial Complaint

  Date:04/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number 114-5609257-9780208never arrived Amazon fraudulently made the tracking info show deliveried. Now I have been fighting with them. They did a 15 sec investigation and decided it was delivered. But will not give me a copy of the results of their 15 sec investigation. ****** and s now way to do a 15 sec investigation it should take days. They just cover things up to make them more profitable at customers expense. This is the fourth issue I have had with amazon and the lies keep pouting to cover it up. Even though their policy clearly states I have a right to an appeal o have not been given that option.

  Business Response

  Date: 04/17/2023

  Hello ****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with reference the delivery made on your Order ID: ******************* and have reviewed the matter in detail. We are not able to issue a refund at this time. 
  
  It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.
  
  Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  - Information collected at the point of delivery.
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  - The delivery address regarding this incident.
  - The items were delivered according to the carrier tracking.
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  - The date the report was created.
  - The name of the police department.
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed within 45 days of the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Thank you for your understanding
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19941957
  
  I am rejecting this response because:
  Because there was Zero attempt by amazon to delivery said package to my house there was people at said delivery time. I also have dogs and if som one came to my door or pulled in my drive way or they would of gone nuts. Did talk to the police but sense there were s kot any possible reason for a theft they say it a civil mater. Small this talk of investigation that took 15sec and they have not released any info on Like there interview with the driver. This package was not delivered to my. If the bb can not help Ill have to follow the police advise and got to small claims court 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried calling customer service, they are no help. Im missing items from my amazon fresh order. I have kids to feed. This is ridiculous. I will keep making complaints until someone contacts me. I need my food asap!!

  Business Response

  Date: 04/17/2023

  Hello Dericka,
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  I see your concern about your Fresh deliveries and have looked up your account in detail, I was able to locate Order ID: ******************* and reviewed the tracking and delivery info, but there were no issues reported earlier on this order.
  In the absence of specific information, we will not be able to issue any refunds or replacements in this regard. If the above order is not the correct one, I would recommend you share the full order number and write to us with the specific issues you faced.
  I realize you do have other shopping options, but assure you that we try to offer the best of service to our customers and will be taking your feedback seriously.
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.e