Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,619 total complaints in the last 3 years.
21,762 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON AR 13 MY CARD ** SCHARGED DOR AMAZON PRIME AND IT WAS NOT AND IT IS NOT AVAILABLE IN MY ACCOUNT ..PLS ADD AMAZON TO MY ACCOUNT OR I HAVE T DISUTE IT WITH THE ****
Business Response
Date: 04/17/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you were charged for Amazon Prime on April 13, 2023 that isn't active on your account. I'm sorry for the trouble caused with this.

I've reviewed the details of the subscription and see that the Prime membership is cancelled upon disputing the charge with your bank and refunded on April 14, 2023.

Usually the refunded amount will be credited back to your account within 3-5 business days.

Further, if you wish to become a member of Amazon Prime and for more information about our various Prime memberships, go to our Sign-up page:

****************************************************

More information about Amazon Prime is also available on our Help pages:

*********************************************************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023

Complaint: 19937110

I am rejecting this response because: THEY HAVE NOT EVEN READ MY COMPLAINT CAREFULLY. THE ANSWERED RECEIVED IS TOTALLY USELESS AND NOT WHAT HAPPENED..

Sincerely,

***************************
Initial Complaint
Date:04/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lost my selling privileges with Amazon and they have been less ***** helpful with the appeal process. Most appeals are not replied to and the few that were each had the same canned response with no actionable feedback.This whole thing started as a result of someone hacking Amazon and sending me a phishing email through my account. Because it came through my account I believed it to be true and gave my information. Then when I found out it wasnt from Amazon I panicked and changed my banking information to my fathers bank account because I did not have a second account.We had forgotten my fathers account had been closed but when I went to correct it, it still showed my account.That is the only thing I can see that would have caused this and now I am being penalized for my father helping me after Amazon failed to properly secure my account.Please help me get this information through to Amazon.
Business Response
Date: 04/18/2023
Hello,
We are unable to take the actions requested as the seller failed to respond as is required. We have communicated the seller on required action via email on 18-Apr-2023. Thanks, Amazon.com Seller Performance
Initial Complaint
Date:04/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Drivers are not following delivery instructions and keep on. Leaving my packages in my building lobby unattended. Ive reached out to customer service several times l. **************** always says Im sorry Im sorry Im sorry but it keeps on happening. I even put delivery instructions on my Amazon account. I states; please do not leave any packages in the lobby unattended, bring them upstairs to my apartment and ring my doorbell and if no one answers then leave it on my welcome mat but they dont do it. Why do I have to be inconvenienced over and over again because the delivery person hired to deliver cant deliver my package? . Amazon needs to reprimand their delivery employees when they do not follow the instructions on the customers account and packages are stolen due to their employees negligence. My building has over 200 apartments in it. Its a high traffic building. No one lives in the lobby. The lobby has the mailboxes and add a maintenance room and thats it if you leave a package sitting on the floor or on top of the mailbox unit you might as well just be saying to anyone who comes in and out this building Take whatever you want go shopping on Amazon. My management has put signs all over the building, asking delivery drivers not to leave packages in the lobby but they keep on doing it. The some of the ****************** people are just too lazy and dont respect the people in my neighborhood. If this was a rich neighborhood the Amazon staff would do their jobs right but because it a poor neighbor with black & brown people they dont and their managers do not care enough make sure the employees are doing their jobs properly. Why is this continuing to happen. This needs to stop and something needs to be done. Amazon employees need to follow the instructions on customers accounts. This is unacceptable and just horrible customer service.
Business Response
Date: 05/14/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have reviewed your correspondence, and understand that you are experiencing an ongoing concern with our delivery partners not accommodating your preferred delivery time window.

Please note that, when you add delivery instructions at checkout it does specifically state that they are there to help drivers deliver your package, however we may not always be able to adhere to them. Delivery instructions are a preference not a guarantee, our drivers are not required to follow those instructions.

We appreciate your time in writing to **, and I hope you have a great day. Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: ****************************************.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14th I attempted to use my son's card to load $5 from it towards a gift card reload in order to purchase him a birthday gift. There was already a $20 gift card balance on my Amazon account. Shortly after attempting the purchase I got an email that the account had been locked and that I need to verify ownership of the account. I submitted everything I could given the type of account that it is it is not a standard bank account but rather a card to help teach children about spending smartly and saving and is funded by parents. The images I attached showed the address phone number email all match my Amazon account information. After speaking with multiple Representatives I was ultimately getting the same emails saying they cannot verify the card ownership but I have more than proven that I have authorization to use this card. I made one final phone call and received an email that they would not respond reply to any other emails sent back at this point I want my account reinstated as I did nothing wrong I want my $20 gift card balance to still be available and I want to be able to use Amazon on my fire stick as that was my purpose for getting Amazon prime was to be able to watch on my fire stick as well as start shopping online.
Business Response
Date: 04/20/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
Customer Answer
Date: 04/20/2023

Complaint: 19936651

I am rejecting this response because: I did absolutely nothing wrong I used a card that I am authorized to use as the parent of D'ante Love. I added $20 towards gift cards that was prior to me trying to pay $5 with his card. I showed every piece of information to show that the card is in my possession. Amazon cannot take people's money if you are going to close my account then what is ********************** going to do to remedy the $20 that you stole. This is absolutely ridiculous i did nothing against your terms of service.

Sincerely,

*****************************
Business Response
Date: 05/29/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Business Response
Date: 06/06/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 06/27/2023
Hello sorry I missed the responses to this complaint but I am absolutely not satisfied with the outcome of this. I was awarded those gift cards through a program online and they were 100% legit Amazon gift cards so how Amazon can say that I "used them against their terms" is beyond me. They closed me account for adding $5 from my 6 year old sons savings account that is in MY NAME and from my account which is I have MORE than proven. I have seen many cases of Amazon literally stealing people's money with no recourse. So no the issue is not resolved and I wish there was more help for when someone is in a situation like this. They make it where you cannot speak with anyone and when you email they don't even read the emails just send a generic response.
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2022, I purchased a charging dock for my MetaQuest a few months later the Dock stopped charging the headset. I contacted Amazon to get the issue resolved i was told the warranty was though NEXIGO *** which is warranty department affiliated with amazon not a separate business. The Dock was ***** plus the extra 2 year warranty. When i messaged them though amazon message center they had me send pics and then made me pay for shipping to send it back which cost me $35 which is more then half what i paid i sent it back they messaged me and said they couldn't find any issues. When i received the dock back it still did not work had same issues and the light indicators did not work which they did before i returned it and they did not even send wall charger back had to send one separate. I messaged them again to let them know sent more pics and a video they did pay to send it back the second time.They then tell me there was no problem for a second time but they found another issue with it so they sent me a new one I received it when it was hooked up the light indicators did not work i contacted them they had me send video which clearly shows the dock not working .They then message me and say its not likely for another one to be defective and will not pay to have it sent back i refused to send it back on my dime because i would have already paid for the dock twice i just want a dock that works correctly.please help with issue thanks. *****************************
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue is under my number ********** email ************************ I bought with my money 2 items, one item never arrived and I tried to get another, didnt come. So they granted me a refund in amount of 320$Second item was a pair of persol sunglasses I returned and they got them and processed my return successfully for 298$Total about 618$ they have of my own cash from my debit account. They did try to return it to my card, but I had gotten a new card so they could not do it. This was march 13th 2023. Sense then I have been trying to get my cash back. I requested a check for the items and they said I could have it but they never give me my money, then they shut off my account while owing me almost 620$ so now I cant chat or see anything. They always tell me they will send me it but never do. They always say I will get a call back and dont call, its been over a month sense Ive been owed this money, it was my money to begin with. They emailed me asking how I wanted it back and I replied a check and they just wont give me back my money. *** spent over 40 hours on phone calls and this is valuable time for me. Its my hard earned money, I had to buy the items that I returned again with other cash so Im out 1200$ right now!!! I have medical issues and need my money for my co payments. This isnt right,,,,all they need to do is send the check to my billing address (same address I had on the payment method). They email me saying I can do it but they never do it. There holding my cash hostage and shut of my account. And wont let me back in it. SAYIG. Its compromised , but wont let me unlock it. All I want is my money. They wont give me it. I cant keep spending hours a week on phoje. All I did was buy thousands in items off these guys and they are doing. This to ne over my own cash. This is terrible and I dont get why they email me asking my preference to not do it but offer. They always say they are but it never happens. Please help
Business Response
Date: 04/25/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 25 April, 2023 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Automatic Chicken Coop Door from Amazon(********************************************), it had tons of great 5 star reviews. I received the product and then thought that I may have been duped as the product instructions were poor and the product itself did not work well. Then 2-3 weeks after the purchase I received a post card from the seller offering a $40 gift card in exchange for a 5 star review. I reported this to Amazon and they did nothing. They were able to get my personal information somehow and then send me this post card. This seems to be a common practice by sellers on Amazon. I looked at a few of the 5 star review profiles and noticed tons of sketchy things, Amazon's review system doesn't seem to be do anything to stop fake reviews because not only are they able to offer money in exchange for a review which is illegal per the FTCs online review laws but they have tons of what seem to be bot accounts purchasing and leaving 5 star reviews on their products. They went from 12% 1 star reviews to now 7% in a matter of weeks. Also 310 total ratings, 271 with reviews, this is not a proportionate amount of reviews/ratings for a normal product also signaling review fraud. I've attached evidence which I submitted to Amazon, they removed some of the reviews but I didn't feel like wasting any more time tracking this anymore. This seller on Amazon is defrauding American consumers, I reported it to Amazon and they did nothing.I emailed them from a fake email to get more info which I also attached. This is illegal and Amazon needs to take action.
Business Response
Date: 04/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and forwarded to the concerned department in this matter.

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

We look forward to seeing you again soon

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 04/28/2023

Complaint: 19936457

I am rejecting this response because:
The product is still listed on Amazon with hundreds of fake reviews which is resulting in thousands of ******** consumers like myself to be scammed. This product page should be taken off of Amazon's website and no longer available for purchase with this violation of FTC's laws regarding online sales of products and Amazon's policies regarding reviews. I will file another formal complaint if this product is still available for purchase by next week.

Sincerely,

*************************
Initial Complaint
Date:04/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,On Wednesday, April 12th, I contacted Amazon customer service regarding the **** Folding Exercise Stationary Bike, which was never received by the intended recipient ************************* in the Bronx, **. ************************* spoke with a neighbor, who claims he saw a large package on Monday, April 10th in the apartment building lobby on the first floor in the morning but when the neighbor returned in the afternoon, the package was no where to be found in that same location. ***** resides on the second floor but the package was neither left by her apartment door (2K) or even on her floor. Before I contacted Amazon, I checked the amazon app that day, and the status said Delivered on April 10th. The customer service representative told me Based on the outcome of our investigations, we believe the item was delivered to the correct address. The representative also said, You may wish to contact your local police authorities to pursue this matter futher. I proceeded to call the local precinct closest to the recipients address in the Bronx (Precinct 42) and the individual who answered informed me that I had to file this report in person. I then contacted Amazon and reminded them I reside in ************ and this incident occurred in ************* and the distance is too far for me to file this report in person. I called Amazon again and they still insisted that a police report would be required in order to receive a full refund. Since this item was not delivered to the correct apartment number, and left in an unsafe location, my resolution is for a full refund of $185.08 for Amazon Order #***-9321938-6506620 paid to the credit card used for this purchase.Thank you,***************** ***
Business Response
Date: 04/16/2023
Hello ***,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the recipient haven't received the item from the order #***-9321938-6506620 and you were informed to submit a police report in order to get assistance on the order.

I've reviewed the details of the order and can confirm that the information provided by our support team is correct and we won't be able to move forward without the requested police report on this matter.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before May 26, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Complaint: 19936431

I am rejecting this response because:
1) The item was never received and was stolen.
2) Amazon e-mailed me demanding I withdrawal the credit card dispute made by my father on his credit card for the purchase and threatened to charge me in full for the item if I don't. A copy of that e-mail is included in the attachments.
3) Amazon still insists I file a police report, in order to resolve this matter and ignores the fact that I live in ************ and the recipient resides in the Bronx of ********. Every rep says the same thing that once you get a police report, we can move forward but again, I live in ************, not ******** and the person I spoke with on the phone at the precinct in the Bronx, told me the report would have to be filed in person.

Sincerely,

***************** ***
Initial Complaint
Date:04/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased a portable air conditioner through a third party seller on amazon.com on 04/01/2023 arrived on 04/05/2023 at which time box was damaged as well as the unit inside. con tacted Amazon immediately and was told it was not returnable and would have to contact seller, which I have done several times and both Amazon and the seller from another country, will NOT do anything about it! They did send me a return label, which is not a prepaid label, and they will not pay for item to be picked up at my residence. I am 65 years old and weigh ****************************************************** own a vehicle. The label they sent was confirmed as NOT a prepaid label by ***** themselves. No one will issue me a refund or pick up the defective unit.
Business Response
Date: 04/17/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the item received by Buyer, was in damaged condirion.
A full refund has been issued to the Buyer in the original payment method, as a one time goodwill gesture.
Refund Amount- $429.05
Refund Date- 4/17/2023
Furthermore, per policy an item when reported an issue, needs to be returned to the Seller prior a refund is granted. Hence, going forward, ***** is required to return an item to the Seller to be eligible for a refund and no further exception to the policy, can be made.
Customer Answer
Date: 04/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a package to amazon via *** on 2/9/2023 and still haven't received a refund. I have called amazon several times over the last 60 days and each time I call I get a different answer from the reps. ** one can give me an answer about the status of my refund. I made this purchase with a credit card that is reporting late payments due to the fact that amazon refuses to help me with processing a refund. Over the last 60 days I have spent several hours on the phone with amazon and still haven't gotten a solution to this problem. This situation is very stressful and starting to become a financial burden.
Business Response
Date: 04/16/2023
Hello ******,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you haven't received your refund for an item returned back to us. I'm sorry for the inconvenience caused with this.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to, please share the order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/17/2023

Complaint: 19936305

I am rejecting this response because: this the response I received from Amazon.com
Message From Customer Service
Hello ******,

Thank you for writing back to ** confirming the order number.

I've reviewed the details of the order and the return tracking details.

As there isn't any return tracking details available and the item isn't received by the seller, I request you to contact the carrier to get this investigated.
I can't get thru to the carrier because they're asking me for the account information of the person or business that paid for shipping. I don't have that information because I didn't pay for shipping. Because I was just returning the merchandise, that would be the seller I contacted the seller and I was told amazon would have to handle this situation not them.

It seems nearly impossible to get any help this situation is draining me mentally and hurting my credit score.

Sincerely,

***************************

Business Response
Date: 04/18/2023
Hello,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
As there isn't any return tracking details available and the item isn't received by the seller, I request you to contact the carrier to get this investigated.

***************************************************************************************************

Without the item being received and return processed, a refund can't be requested by the seller.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19936305

I am rejecting this response because:
I have contacted the carrier and was told to file a complaint but in order to file the complaint I need the account information of the person that sent the package originally (which was the seller) when I contacted the seller and told them this, I was told to contact Amazon they can't help with this information. I've tried everything possible to try and get this situation taken care of and no one seems to be able to help me. Everyone at Amazon give me a different response. I have even filed a complaint with Amazon as well. One rep promised me that I would be refunded a few days ago and when I called back the refund was denied.
Sincerely,

***************************

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