Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,220 total complaints in the last 3 years.
21,807 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am member of Amazon, that customer service really messed up and digressed, hung up 3 times, made me frustrated, therefore, tried to reach to supervisor or manager but they hung up again. I was tired to struggle for 40 minutes, thats crazy situation.
Business Response
Date: 04/17/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Customer Service.

I've forwarded the feedback to the leadership team so that they can coach the agents. While we are unable to provide any further information on the actions taken, I would like to know if there are any unresolved issues so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called last month as my Amazon acct got locked as when I went to sign in, Amazon sent a verification code but it was sent to my old cell phone number. I spent about **************************************************************************************************** such as ser # on my fire stick, gift card balance, last item purchased, credit cards on my acct, and bunch other questions. I answered them all rep assured me he changed the number. I have been using the acct and then today 4/15/2023 I tried to get into my acct and I had the same problem, I called Amazon, same bill ****, had to answer a bunch of questions this time I got one wrong out of about 8 questions. One I got wrong, he wanted me to find a billing statement and tell him the Amazon charge on the statement which I did, even gave him the dates but he was looking for a 9 alpha numeric number stating with an * ***** I told him there is no * **** under description and no 9 alpha.numeric number but there a 18 alpha numeric # under reference and a 12 alpha numeric number, those arent what he was looking for. I told him it is not my fault my number didnt get changed when I talked to the rep last month and also not my fault the the number he was looking for on my statement to verify my identity, is no where on my Amazon statement. So because I couldnt answer that one question I could not get my acct unlocked. He said I could open up a new acct, problem is I have over ****** gift card balance on the locked acct. I feel the questions they ask to verify my acct are ridiculous, really a serial number on my fire stick! Wasnt the easiest to get to! Since I verified my acct last month answering their ridiculous questions and rep did thanks to his job, I am being punished because I cant provide the answer to one of the questions now that rep is asking today! I need access to my acct! I have items on my acct that I have not yet received and I am on vacation and need to track the deliveries on my packages so neighbor can pick them up when they arrive, packages should of been delivered before we left but for some unknown reason they were delayed, and not by just a couple days but up to a week!
Business Response
Date: 04/17/2023
*******************,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you are not able to login to your Amazon account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number *
Best time to call *
Preferred Contact Language *

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:04/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch from Amazon on April 8, 2023 and never received the watch. The purchase was made from Amazon, not a reseller, and was supposed to be delivered on April 8th. On April 10th, I contacted Amazon asking to cancel the order and provide me with a refund. Amazon said they could not cancel the order, even though it had not shipped. On April 12th I called again looking for my refund and a cancellation. I was told it had been issued. I called again on April 14th looking for my refund, as the webpage was showing nothing had changed. On today, the webpage shows I am being issued a refund, but I need to return the item. I HAVE NEVER RECEIVED THE ***** AS THE **** WAS NEVER SHIPPED.
Business Response
Date: 04/17/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the undelivered item Apple Watch Series 7 [GPS + Cellular 41mm] Smart watch w/ Graphite.

I've forwarded this feedback to the appropriate team for further review on it.

Upon checking I see that the refund of $461.18 has been issued to your original payment method on Friday, April 14, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I also understand that you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. To resolve this, I've escalated this issue to the returns center, and I've fixed this error, and we won't be charging you again for the item.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order for $204 worth of items but had to cancel the order due to various reasons. However amazon has yet to issue a refund and refuses to solve the issue. I spent half a day with them on the amazon chat and all they did was bounce me from one chat rep to another. Not only that usually when they give a refund they send an email stating you will be refunded but I received no such email. I've made multiple attempts yesterday to get this issue solve and got the same response that I wasn't getting a refund due to the fact my card is a debit credit and not a straight credit card even though their policy clearly states they don't remove fund until items ship. They claim my bank is at fault when money shouldn't have been removed in the first place since my payment method is credit and always has been. I'm asking for a resolution in the form of a refund or I will file a class action suit.
Business Response
Date: 04/17/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regrading the refund for the cancelled items from your Order ID: *******************.

Upon checking I see that a refund of $171.11 has been issued for the cancelled items to your original payment method on Saturday, April 15, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lies, deception, driver neglect and false information.
Business Response
Date: 04/17/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your e-mail message that is copied below.

We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/18/2023
113-9280971-4268256
Business Response
Date: 04/20/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to know that you did not receive your Order ID: ******************* even though the tracking says as delivered.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that refund of $37.03 has been issued to your original payment method on Friday, April 14, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within **** business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 04/22/2023

Complaint: 19939397

I am rejecting this response because: they refunded then they recharged me a 2nd time.

Sincerely,

*************************
Business Response
Date: 04/26/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to know that you did not receive your Order ID: ******************* even though the tracking says as delivered.

I've checked and confirm that you have not been re-charged for this order.

As informed earlier the refund of $37.03 has been issued to your original payment method on Friday, April 14, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within **** business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/28/2023

Complaint: 19939397

I am rejecting this response because:
I emailed ya'll the screen shot of the charges already. It was only refunded 1 time but wad charge 2x.

Sincerely,

*************************
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************** Ur ******, and I am the owner of Virtual TRaDE, an Amazon seller operating under the store name Virtual TRaDE. Unfortunately, my Amazon account was recently deactivated due to a violation of Section 3 of Amazon's Business Solutions Agreement and Seller Code of Conduct.As a responsible seller, I am taking immediate action to address the issue. I am currently in the process of submitting an appeal to Amazon, which outlines the root cause of the violation, and the actions that I have taken to resolve the issue. I am also implementing a plan of action to ensure that I remain compliant with Amazon's policies and guidelines in the future.I want to emphasize that I have funds in the account on which I heavily depend. The deactivation of my account has severely impacted my ability to conduct business and support myself and my family. I kindly request that Amazon reinstates my account or disburses my funds as soon as possible, as they are essential to my financial stability.
Business Response
Date: 04/17/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/17/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/18/2023

Complaint: 19939361

I am rejecting this response because:
I am writing to express my strong disagreement with the response provided by your organization in regards to my complaint (Case ID: 19939361)regarding my Amazon seller account. As you may recall, my account was deactivated, and I sought your assistance in reinstating it or disbursing the funds held by Amazon.

While I appreciate your efforts in trying to resolve the issue, I am disappointed with the outcome. Amazon refused to disburse my funds,claiming that I engaged in fraudulent and deceptive activities on the account.However, I assure you that I am the rightful owner of the funds and account and did not engage in any fraudulent or deceptive activities. The decision made by Amazon is erroneous and has caused me significant distress.

I sought your assistance because of your expertise in resolving disputes between businesses and consumers. However, I feel that your intervention did not yield the desired outcome, and I still do not have access to my account or funds.

Therefore, I urge you to reopen my case with Amazon and help me in getting my account and funds back as soon as possible. I am willing to provide any additional information or documentation to support my claim, and I am available for a video call to verify any documents required for the funds disbursement.

I rely heavily on these funds to run my business, and the situation has caused me great financial and emotional distress. I sincerely hope that you will take my request seriously and work towards a resolution that is fair and just.

Thank you for your attention to this matter, and I look forward to hearing from you soon.

Sincerely,

***************************** Ur ******
Business Response
Date: 04/20/2023
Hello,

We are unable to reinstate the seller's account because it does not meet the conditions for reinstatement under our policies.

Sincerely,

Amazon.com Seller Performance

Customer Answer
Date: 04/21/2023

Complaint: 19939361

I am currently dissatisfied with Amazon's response. I would like to request that Amazon reinstates my account as soon as possible. I believe that my account should not have been suspended or restricted, and I have taken all necessary steps to ensure compliance with Amazon's policies and regulations.
Also I am currently dissatisfied with Amazon's response regarding the withholding of my funds. As the rightful owner of these funds, I believe that Amazon has no justification for withholding them. Despite providing all the necessary verification documents, and even showing them through video call, Amazon has still refused to release my funds.
In response, I have attached an appeal where I have outlined every detail and plan of action that I intend to implement in order to meet Amazon's requirements. Specifically, I plan to use the Fulfilled by Amazon (FBA) model which, as you may know, carries no risks. Despite this, Amazon has still refused to release my funds, causing significant distress as I heavily rely on these funds for my business operations.
As a result, I am seeking your assistance in getting my funds released as soon as possible. I strongly believe that I am the legal and rightful owner of these funds, and I have provided all the necessary documentation to verify this. Your guidance and support in resolving this matter would be greatly appreciated. Thank you for your assistance in this matter.

Sincerely,

***************************** Ur ******
Customer Answer
Date: 08/08/2023
I understand the company's position on the matter of reinstating my account, and I am aware of BBB's guidelines concerning this aspect. However, I would like to bring to your attention that the primary concern I raised in my complaint pertains to the funds currently held in my account, rather than the reinstatement of the account itself.

To provide you with more context, I would like to clarify that my intention in filing the complaint was to seek assistance in retrieving the funds that are rightfully mine. The company's policy stipulates that after a 90-day deactivation period, an appeal can be made for the release of funds. It has come to my attention that the company's practice of withholding funds for the specified reasons, including refunds, chargeback claims, A-to-Z guarantee claims, and other adjustments, is understandable and reasonable.

Following the completion of the 90-day waiting period, I duly submitted the required documents and attended the identity verification interview as requested. Despite my diligent efforts, I was disheartened to receive a communication from the company indicating that my funds would not be returned to me. Regrettably, their response did not include any explanation, despite my persistent attempts to seek clarification through multiple channels of communication.

I wish to emphasize that during the 90-day waiting period, all outstanding refunds, chargeback claims, and adjustments were satisfactorily addressed and settled. Given this context, I firmly believe that I have fulfilled the company's requirements for the release of my funds. I am more than willing to provide any additional documentation that *** be required to expedite this process and resolve any concerns they *** have.

The funds in question are of immense importance to me, as they represent a significant portion of my financial resources. While the amount at stake *** seem relatively modest to others, it has a profound impact on my life and well-being. Having waited for an entire year without resolution, I find myself in a challenging situation and without the means to pursue legal avenues, such as hiring an attorney or pursuing a small claims court case.

In this time of need, I turn to your esteemed organization with a heartfelt plea for assistance. I implore you to consider the gravity of my situation and the sincere desire for a fair and just resolution. I kindly request your intervention to help ensure that the funds owed to me are returned without further delay. If there are any additional documents or information required to facilitate this process, please rest assured that I am fully committed to providing them promptly.

I genuinely believe in the mission and values upheld by the Better Business Bureau, and I humbly seek your support in securing a positive outcome. Your guidance and assistance in this matter would mean the world to me, and I am hopeful that together we can bring about a resolution that aligns with fairness and justice.

Thank you once again for your attention and understanding. I eagerly await your response and guidance.

Sincerely,
*************************

Business Response
Date: 08/13/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-03-31.

Regards,
Amazon
Customer Answer
Date: 08/16/2023

Complaint: 19939361

I am rejecting this response because: they made errors in their investigations and illegally hold money. I want to tell you that I have paid all the chargeback claims, refunds, a to z guarantee claims, adjustments and any due payments in the 90 days period. Also all the orders were delivered to the customers. It's been a year now. They are illegally holding my money. And now they have sent my money to their expenses. I am attaching screenshot.
I have no money to hire a attorney or go through small claims court. I have so much hope with your organization so kindly help me. The amount may be very little but this was all I had in my life. I was just trying to do business and earn a living but amazon snatched all I had. I request you to look in this matter personally and help me in getting my funds released. Thank you

Sincerely,

***************************** Ur ******
Customer Answer
Date: 08/17/2023
I am writing to know the status of my complaint no. 19939361. Kindly help me in getting my funds released. I have been trying to get my funds back from a year now.
Business Response
Date: 08/23/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

Sincerely,
Seller Performance Team
Business Response
Date: 08/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/25/2023. Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/26/2023

Complaint: 19939361

I am writing to inform you that I have received a response from Amazon regarding the concerns I raised about the funds being held in my account. However, I am rejecting their response due to the following reasons.
In response to Amazon's request, I promptly submitted a comprehensive Plan of Action, as they requested. I detailed in the plan that I have transitioned all of my offers to Fulfillment by Amazon (FBA), addressing their concerns about product fulfillment. Moreover, my primary concern: the funds that Amazon has been withholding from my account.
Over the past 90 days, I have diligently resolved all outstanding issues that could affect my account's performance. This includes paying all chargeback claims, processing refunds, handling A-to-Z guarantee claims, and addressing any necessary adjustments. Furthermore, I want to emphasize that all customer orders have been successfully delivered, and in the rare instance where an order could not be fulfilled, I promptly provided refunds to the affected customers.
The funds that Amazon is currently holding are rightfully mine, and I believe that I have taken all necessary steps to ensure compliance with their policies and resolve any issues. These funds are of great significance to me, as they represent a substantial portion of my livelihood. It has been an entire year since these funds have been withheld by Amazon, and I am in urgent need of their release.
I kindly request your assistance in escalating this matter. I have diligently addressed all of Amazon's concerns and have taken the appropriate actions to rectify any issues within the stipulated timeframe. I am hopeful that with your intervention, we can expedite the release of my funds and bring this matter to a swift resolution.
Thank you for your time and consideration. I appreciate your dedication to ensuring fair and just outcomes for consumers and sellers alike. Please feel free to reach out to me if you require any additional information or documentation to support my cas

Sincerely,

***************************** Ur ******
Business Response
Date: 09/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9/6/2023.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 09/07/2023

Complaint: 19939361

I hope this message finds you well. I am writing in response to Amazon's recent message regarding my ongoing complaint case. Amazon stated that they require more information to complete their review and that they had requested this information from the seller on 9/6/2023. However, I must respectfully reject this response from Amazon for the following reasons:
Submission of Detailed Plan of Action: I have already submitted a detailed plan of action to reactivate my account, as per **********************'s request. Despite my compliance, Amazon has rejected this plan without providing clear guidance on what specific information or actions are needed for the reactivation process. It appears that Amazon's review process *** not be thorough, and automated or bot responses are being sent to sellers without addressing the issues adequately.
Funds Held Illegally: My primary concern is the funds Amazon is holding in my account, which have been withheld for an extended period, now reaching a year. I want to reiterate that I have fulfilled all my financial obligations on the platform, including refunds, chargeback claims, and any necessary adjustments. Furthermore, all customer orders were either successfully delivered, or refunds were issued promptly in accordance with Amazon's policies.
The funds currently held in my Amazon account rightfully belong to me, and their continued retention by Amazon is both unjust and unwarranted. I rely heavily on these funds for my business operations and personal expenses. Therefore, I kindly request that Amazon promptly release these funds back to me without further delay.
I would appreciate it if you could intervene and facilitate a resolution to this matter. Amazon's inability to provide clear instructions and their unjust withholding of funds have put a significant strain on my business and personal finances. I trust that the Better Business Bureau can help ensure a fair and equitable resolution to this ongoing issue.
Thank you for your attention to this matter. I look forward to your assistance in resolving this dispute.

Sincerely,

***************************** Ur ******
Business Response
Date: 09/15/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 03/31/2023.
Customer Answer
Date: 09/17/2023

Complaint: ********

I am writing in response to the recent communication from Amazon regarding my complaint (Complaint ID: ********), in which they have reiterated their decision to withhold my funds. I deeply appreciate your ongoing support and assistance in this matter.
I must respectfully reject Amazon's response, as it does not accurately reflect the facts of my case. It is crucial to emphasize that my Amazon seller account has not been involved in any deceptive, fraudulent, abusive, or illegal activities. Every order placed through my account was diligently fulfilled and delivered to customers, and in cases where issues arose, refunds, chargeback claims, A-to-Z guarantee claims, and necessary adjustments were all addressed within the stipulated 90-day period.
If my account had genuinely been engaged in fraudulent activities, it stands to reason that customers would have reported these issues and filed claims or refunds. In such cases, Amazon's policy is to promptly reimburse the affected customers, leaving no funds in my account. However, the reality is that $9,035.22 remains in my account, which rightfully belongs to me.
The continued withholding of these funds is unjust and constitutes deceptive business practices on Amazon's part. These funds are not Amazon's expenses; they are my rightful earnings, and I heavily rely on them for my livelihood.
I kindly implore the Better Business Bureau to escalate this matter and request a thorough and impartial review of my case. The delay in accessing my funds has caused severe financial hardship for me and my family, and it is my sincere hope that a just resolution can be achieved promptly.
Please convey to Amazon the urgency of this matter and the need to rectify this situation immediately. I have been tirelessly pursuing the return of my funds for the past six months, and I remain committed to cooperating fully to facilitate a successful resolution.
I am grateful for your continued assistance and support in this matter, and I eagerly await your response and any updates on the case.
If there is any further information required or if you wish to discuss this issue in more detail, please do not hesitate to contact me at *******************.
Thank you for your invaluable assistance.

Sincerely,

***************************** Ur ******
Business Response
Date: 09/21/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-03-31.
Business Response
Date: 09/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 9/24/2023. Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/25/2023

Complaint: 19939361

I hope this message finds you well. I am writing to express my deep concern and frustration regarding Amazon's response to my ongoing complaint, which is related to the withholding of my funds. I appreciate your attention to this matter and would like to formally reject Amazon's response for the following reasons:
Misalignment with the Complaint: My primary concern is the release of my funds that have been held by Amazon for an extended period, now spanning over a year. Amazon's response, however, focuses on requesting additional information to reactivate my account. This diversion from the main issue is both unhelpful and frustrating.
Repetitive Information Requests: Amazon's assertion that they have requested additional information from me multiple times is accurate. I have diligently provided all requested details, including a comprehensive plan of action, on each occasion. Regrettably, their responses have been consistent rejections, often accompanied by generic, automated replies claiming insufficient information.
Lack of Account Reactivation: It has come to my attention that Amazon's stance on account reactivation is a global issue, affecting countless individuals like myself. This pattern suggests that their actions are not aimed at resolving legitimate concerns but rather a deliberate effort to prolong the resolution process. This is both unjust and deeply concerning.
I am not alone in my plight, as there are many others who find themselves in similar situations, having their financial resources unfairly withheld. I kindly request your intervention to expedite the process of releasing my funds. At this point, I simply want my funds returned to me promptly.
Amazon's current approach appears to be a stalling tactic, causing undue stress, financial strain, and emotional turmoil. I implore you to assist in rectifying this matter and ensuring Amazon fulfills its responsibilities to its customers. Your intervention is crucial in restoring not only my faith in Amazon but also the faith of numerous others who have been affected.
I eagerly await your response and appreciate your dedication to upholding consumer rights and addressing grievances.

Sincerely,

***************************** Ur ******
Business Response
Date: 09/30/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 03/31/2023.

Regards,
Amazon
Customer Answer
Date: 10/05/2023

Complaint: 19939361

Dear Better Business Bureau,
I trust this message reaches you in a state of urgency and readiness to address the blatant injustice I have been subjected to by Amazon. My name is ****** Ur ******, and I've been persistently battling this ordeal for the past six months with no end in sight.
I find it utterly perplexing that Amazon, a company of such stature, would resort to false allegations against me, tarnishing my reputation and withholding funds that rightfully belong to me. If there were any semblance of fraud on my part, would I tirelessly pursue resolution for half a year? My dedication to rectify this matter underscores the gravity of the situation these funds represent my lifetime savings.
Amazon's claim of reviewing my account and information lacks transparency, and their decision to withhold funds is unfounded. Despite resolving all refunds, chargebacks, and guarantee claims within the stipulated 90-day period, they continue to withhold a substantial amount, plunging me into financial turmoil. This unwarranted financial strain is jeopardizing the very essence of my life, which heavily relies on the funds being unjustly held.
I implore your intervention to demand a comprehensive explanation from Amazon regarding the basis for their decision and an immediate reconsideration. The prolonged withholding of my hard-earned money has far-reaching consequences for my financial stability, and I can no longer tolerate this injustice.
In addition, I am actively collecting funds for arbitration because I refuse to let Amazon unlawfully devour my money. Despite the seemingly insignificant amount, it holds immeasurable value to me.
I beseech the Better Business Bureau to use its influence to expedite a fair and just resolution to this matter. Your prompt attention to this pressing issue is vital, and I sincerely appreciate your assistance in rectifying this blatant violation of my rights.
Thank you for your immediate action on this matter.
Sincerely,

***************************** Ur ******
Customer Answer
Date: 10/22/2023
Dear Better Business Bureau,

I trust this message finds you well. I am writing to seek your urgent intervention in a matter involving the improper withholding of funds by Amazon, an issue that has led to severe financial distress for me and numerous other individuals.

I recently filed a complaint with the Better Business Bureau regarding the deactivation of my Amazon Seller Central account and the subsequent withholding of funds. Unfortunately, my case was closed, and I would like to bring to your attention additional details that *** not have been fully considered during the initial review.

My Amazon Seller Central account was deactivated, and I followed Amazon's policy by adhering to a mandatory 90-day waiting period for the settlement of outstanding payments, claims, or refunds. Despite meticulously complying with all stipulated requirements, including video identity verification and supply chain document validation, Amazon has refused to release my payments. The company has alleged my involvement in fraudulent activities, a claim I find perplexing and baseless. Contrary to Amazon's accusations, no evidence of fraudulent activities or order fulfillment failures has been presented.

In normal circumstances, Amazon would promptly reimburse customers in such cases, leaving no funds in my account. However, an unjustifiable amount of $9035.22 remains locked in my account for an extended period of 13 months, causing severe financial distress and jeopardizing my life and well-being.

I urge you to reconsider the case based on the following compelling reasons for taking legal action against Amazon:

Failure to Adhere to Policies: Amazon has failed to adhere to its own policies during the funds disbursement process.

Unsubstantiated Allegations: Amazon has made unsubstantiated allegations of fraudulent activities without providing any evidence.

Prolonged Retention of Funds: The prolonged retention of funds is causing significant financial harm and distress.

Moreover, I have identified a concerning pattern involving hundreds of thousands of individuals who, like myself, have faced challenges with Amazon's handling of funds. I have compiled a list of affected individuals, and I believe that their cases collectively represent an issue of statewide interest.

Here is a brief summary of a few affected individuals:

***************************** - Trade ******** - $9846.50 on hold - Brooklyn, ********
Asia *************************** - Seven Doors Store - $10265.29 on hold - **********, **********
************************************** ***** $47,968.07 on hold - **********, **********
******************* - LA512 - $47,968.07 on hold - ******, *****
These individuals, along with myself, have faced challenges accessing funds crucial to our livelihoods. We are concerned that this pattern of unfair business practices is affecting the financial well-being of countless individuals.

I understand the limitations of your office in initiating a legal case for the recovery of funds for one individual consumer. However, considering the number of affected individuals and the potential collective harm caused by Amazon's practices, I urge you to reconsider taking action.

Our life savings are at stake, and we fear the long-term consequences of these challenges. I believe that by investigating this matter further, your office can play a crucial role in ensuring justice for the affected individuals.

I appreciate your attention to this matter and your dedication. Thank you for your time and consideration.

Sincerely,

***************************** Ur ******

Business Response
Date: 10/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/24/2023. Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/29/2023

Complaint: 19939361
Dear Authorities,

I hope this message finds you well. My name is ****** Ur ******, and I am writing to urgently bring to your attention a matter of significant concern related to Amazon's business practices, specifically the unwarranted withholding of funds from multiple sellers, myself included.
To provide context, Amazon has failed to release funds without providing valid grounds for their actions. It appears that baseless allegations are being made against me and other sellers without substantiated proof or just cause for withholding our funds.
In a previous communication, I detailed my experience as an Amazon seller where substantial funds have been withheld without proper justification. Regrettably, this issue extends beyond my case, as I have identified several other sellers facing similar challenges. Below are details about affected sellers, each of whom has experienced unwarranted fund withholding without sufficient evidence or explanation:
1. *******************
Merchant Token: A1P3VPBEGW3N6T
Email: ***************************************
LA512 - $47,968.07 on hold
Address: ****************************************************************
2. ****** ur ******
Merchant Token: A343WWGHBEQGU2
Email: *******************
Virtual Trade - $9035.22 on hold
Address: ****************************************************************************
3. ********************************
Merchant Token: A3SAHJMN72ESXW
Email: ***********************
Seven Doors Store - $10265.29 on hold
Address: *****************************************************************************
4. *****************************
Merchant Token: A2LAYJXP78V55W
Email: ************************
**************** $9,846.50 on hold
Address: **********************************************
5. *************************
Merchant Token: A3SXI3SQYGT0R
***** ***** $47,968.07 on hold
Email: ******************
Address: ******************************************************************************

This recurring pattern is deeply concerning and erodes trust and fairness in the online marketplace. Amazon's dissemination of false allegations without accompanying evidence raises serious questions about the company's commitment to fair trade practices.
Amazon is sending the same email to all sellers. I have attached a screenshot of the generic email sent by Amazon to all affected sellers, further highlighting the uniformity in their communication.
It is crucial to note that if any fraudulent activities had occurred, customers would have reported non-delivery of products to Amazon. In such cases, Amazon should rightfully return funds to customers, and the responsible seller should be held accountable. Contrary to this expectation, all products were successfully delivered, and there have been no customer complaints regarding non-receipt of products. Nevertheless, an amount of $9035.22 is currently being withheld in my account.
If I had engaged in fraudulent activities, Amazon would have returned the funds to customers. Since there are no complaints against me, Amazon is not only withholding the funds but essentially retaining them. So suppose that if amazon is blocking the funds of 100k sellers every month then amazon is stealing $1Billion from people every month. And thats how Amazon is getting bigger and bigger.
For your reference, I urge you to investigate the matter using the following links: *********************************************************************************************************
and
******************************************************************************************************
These platforms highlight hundreds of thousands of sellers facing similar challenges
This situation amounts to daylight robbery, and it is disheartening to witness such actions from Amazon. It is particularly concerning that Amazon is openly denying the release of funds, causing severe financial distress to sellers like myself.
I implore your immediate attention to this matter, as it seems that justice is being compromised based on the assumption that the affected amount is not substantial. Our legal system is designed to protect all individuals, irrespective of their financial standing.
I beseech you to take decisive action against these unwarranted practices by Amazon. Your intervention is crucial in rectifying this injustice and securing the release of our funds.
It is my sincere hope that you will utilize your power and authority to champion the cause of justice. Many lives, including mine, are in jeopardy due to the financial strain caused by this situation. I believe in your commitment to upholding justice and trust that you will take swift action to address this urgent matter.
Please review the link given below to get information about the case a seller won against Amazon after spending $200,000 on legal fees. Amazon lost the case because they treated the seller unfairly:
***************************************************************************************************************************************
As individuals without sufficient resources to engage in legal battles with Amazon, we seek your assistance, recognizing your authority and power to help those who are unfairly victimized.
Justice Delayed Is Justice *******
Thank you for your attention, and I anticipate your prompt action in resolving this issue.
Sincerely,
****** ***************

Business Response
Date: 11/03/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-03-31.

Regards,
Amazon
Customer Answer
Date: 11/21/2023
Dear Better Business Bureau (BBB) Team,

I trust this message finds you well. My name is ****** Ur ******, and I am writing to urgently follow up on my previous communications regarding the matter of unwarranted fund withholding by Amazon. Despite providing comprehensive information and raising significant concerns, I have not received any response from BBB.

As detailed in my previous messages and the ongoing process with BBB, Amazon has unjustly withheld funds from multiple sellers, including myself, based on unsubstantiated allegations. The gravity of this situation extends beyond individual cases, impacting the livelihoods of numerous sellers who have faced similar challenges.

I recently received a response from Amazon, as shared below:

"While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-03-31."

This response is not only unsatisfactory but also raises questions about Amazon's commitment to fair trade practices and the rights of sellers. The uniformity in communication, as highlighted in the attached screenshot, indicates a recurring pattern affecting multiple sellers.

I urge BBB to consider the severity of this situation and take further action to protect the rights of sellers and consumers. Given the information provided, it is clear that additional measures are warranted. I request BBB to escalate this matter and file a lawsuit against Amazon on behalf of the affected sellers.

The ongoing distress caused by the unjust fund withholding has severe financial implications for many individuals, and the lack of resolution is deeply concerning. I believe that BBB, as a consumer protection organization, has the authority and responsibility to champion the cause of justice.

I implore BBB to use its influence and take decisive action against these unwarranted practices by Amazon. Filing a lawsuit would not only address the immediate concerns of affected sellers but also set a precedent to prevent such practices in the future.

I appreciate your attention to this urgent matter and trust that BBB will consider the well-being of sellers who are unfairly victimized by Amazon's actions.

Thank you for your commitment to upholding consumer rights, and I anticipate your prompt action in resolving this issue.

Sincerely,

****** Ur ******

Business Response
Date: 11/22/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 22, 2023.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 12/27/2023
Dear BBB,

I trust this message finds you well. I am writing in connection with the ongoing complaint (Complaint ********) against Amazon, where I have raised serious concerns about the unjust withholding of funds from her account.

I have reviewed Amazon's response to the complaint, and I find it deeply troubling that they maintain their actions were in accordance with the Amazon Services Business Solutions Agreement (***) and Amazon's Funds Withholding Policy. It is essential to emphasize that adherence to these policies should not come at the expense of fairness and legality.

Amazon's assertion that the actions taken were correct based on the *** and Funds Withholding Policy is not a valid defense when those actions result in a severe detriment to the affected parties. One particular point that demands immediate attention is Amazon's insistence on holding funds beyond a reasonable timeframe.

According to Amazon's Funds Withholding Policy, funds may be withheld for investigation purposes, but it is essential to note that this withholding should not extend beyond 90 days. This stipulation is crucial for maintaining a fair and equitable business relationship. I urge the BBB to scrutinize Amazon's practices in this regard and question the validity of their prolonged withholding of funds, which goes against their own policy.

Amazon's failure to adhere to its own stated policies raises serious ethical and legal questions, and it is imperative that the BBB takes a strong stance against such practices. Holding funds for an indefinite period not only violates the trust of sellers but also undermines the principles of fair business dealings.

I implore the BBB to escalate this matter further and consider legal action against Amazon for their continued disregard of fair business practices. The evidence presented by Me, along with the apparent violation of Amazon's own policies, warrants a thorough investigation and decisive action.

I appreciate your attention to this matter and your commitment to ensuring fair and ethical business practices. Your intervention is crucial in holding Amazon accountable for their actions and protecting the rights of sellers who are currently facing undue hardships.

Thank you for your prompt consideration, and I look forward to hearing about the progress of this case.
Business Response
Date: 12/30/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 03/31/2023.

Regards,
Amazon
Initial Complaint
Date:04/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Support Team,My product ASIN B0BBKJBMYY was deactivated in the ******** Marketplace due to an apparent error, but the Amazon Seller team did not reactivate it even after I provided evidence of no third parties Intellectual property infringement (Counterfeit without a Test Buy). Please note that I am the owner of the EASYFEET brand and have registered trademarks in *****, *** and several other jurisdictions.2021-126791 - Registration No. in ***** Please note that we are brand owners of EASYFEET. We design and manufacture products in ***** under EASYFEET brand and then import them from ***** to ***** (as proof, we have attached an invoice from our supplier check It, please.)I have also attached Trademark Registration Certificates and Invoice to verify the authenticity of my ASIN B0BBKJBMYY product.Please note that we have attached Inspection report and photos of boxes from the warehouse, where you can once again check and make sure that the products belong to EASYFEET ******* am confident that these actions will fully resolve the issues that the Seller Performance Team noted regarding my suspension. Please contact me if you have any further questions or concerns.Kindly ask for help in resolving this situation with Amazon. I sell the Goods under my own brand EASYFEET with registered trademark in Japan. I do not violate anyone's intellectual property rights. Please, help me reactivate my ASIN B0BBKJBMYY listing.Regards,**************
Business Response
Date: 04/17/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4/17/2023.

Sincerely,

Amazon.com
Initial Complaint
Date:04/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/10/2023, I made an online purchase with the retailer Amazon for two items with the order number of 111-0128680-7168242. On 4/12/2023 I returned two items to the ********** due to the particular items of being "too small". Amazon received the items the same day and refunded for one pair of jeans for the amount of $24.32. The other item stated that it was in transit to return but as of 4/15/2023 have yet to receive refund for the item. On 4/15/2023 I contacted Amazon customer service and chose to chat with a customer service representative by the name of "Gaurav". He insisted that Amazon was the seller and that Amazon has received both items and that a refund would be in route to the original payment once the item was received. Both items were received by Amazon the same day. After speaking with the customer service representative and him assuring that I would receive the refund, I checked the refund status and "****** decided to cancel my refund status and the Amazon site now states that I received my package on 4/11/2023 and that as of 4/15/2023 I requested a refund which this statement is to be untrue. This is now the second complaint against Amazon for unethical procedures and decisions due to poor customer service actions. Once "Gaurav cancelled my refund status, I now had to make another refund return in which I cannot do because of not having the actual items to send back to Amazon in which were already mailed and returned to the company. I am seeking full refund for the second item which is "Wrangler Women's Western Mid Rise Stretch Boot Cut ****, Navy, 7Wx30L, in the amount of $26.91 due immediately to the original payment on file ending in ****. I have also attached proof of the conversation with "******" and the fraudulent cancelling of my returned item status and notification for a due refund.
Business Response
Date: 04/17/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue you have shared with us regarding the order return Wrangler Women's Western Mid Rise Stretch Boot Cut ****, Navy, 7W x 30L.

I've checked and see that there is no return tracking update yet. We need to receive the return and it needs to be confirmed in our processing center before a refund can be issued. Our returns department will submit your refund once the returned item has been scanned and processed at our Fulfillment Center.

Since this item wasn't scanned by the carrier, we're unable to issue a refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/17/2023

Complaint: 19939192

I am rejecting this response because: I showed proof of tracking information from *** and in the end, Amazon is providing the BBB with false information on not receding the package from the consumer. Refund was denied and the next steps is to file a small claims due to mishandling of items due to Amazon and small claims due to the response from the customer service representative. I am seeking a full refund for a lost package and will go through the necessary steps to receive the monies for a returned package.

Sincerely,

***********************
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting locked out of my account and they say they will have an account specialist email me and they never do I bought items and have money in my gift card balance but can't get in my account and have been told they would help and they never do
Business Response
Date: 04/16/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issues you faced with your account being placed on hold, we regret any inconvenience and have reviewed the account in detail. Your account is active and there are no issues at this time.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We recommend you keep your account updated at all times to help verify it in case you are locked out. By clicking Your Account at the top of most pages on our site, you can view and make changes to your account:
-- Change your e-mail address, customer name or password
-- Add, edit or delete an address from your address book
-- Change your 1-Click settings
-- Modify your subscriptions and e-mail preferences

Use the link below to go directly to Your Account:
www.amazon.com/your-account

We further recommend you log out of your account on any devices you may sign in on to ensure someone else does not get access.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by Amazon they were unable to process my refunds for book returns due to the bank rejecting the refund. The bank rejected the refund because the card used to purchase the books was no longer active. Therefore, Amazon promised to issue checks. That never happened. On one of the orders, I was even charged twice. Now, when I contact them, they have no recollection of the issue. **************** is no help. I have attached documented evidence.
Business Response
Date: 05/04/2023
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the refund on the order #***-1856760-5085049.

I've reviewed the details of the order and see that the refund was successfully processed to your payment method used on the order on April 22, 2023.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps! Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 05/12/2023
This issue has been resolved. It can be closed.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.