Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,348 total complaints in the last 3 years.
21,729 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB team,We are writing to report on the review posted by user **** on the **** ********** product page on Amazon.ca, link: www.amazon.ca/product-reviews/RFU6R31E7OX4N, which contains false, inaccurate, and abusive information that damages the reputation of our product and brand.The entire comment does not refer to SUNATORIA brand's product, but to an entirely different product. Thus, this brand receives, albeit questionable, but advertising through the publication on our brand's page. It is worth noting that Tresemme shampoo is also sold on the Amazon website.**** refers to a class-action lawsuit filed against Tresemme shampoo (TRESemm brand), which has no relation to our product. Moreover, the class-action lawsuit was filed against a group of ingredients, not only one DMDM Hydantoin.On the contrary, government organizations regulate the safety of this (DMDM Hydantoin) ingredient in cosmetic products. Materials supporting this fact can be found here: ************************************************************************************************************************************ would like to emphasize that ****'s review does not describe our product and contains false arguments that *** mislead our potential customers. This could cause serious harm to our reputation and business as a whole.We have already requested Amazon to remove this review, but our request has been ignored. We value our reputation and brand, and it is important to us that our potential customers receive accurate information about our product. We are confident that Amazon and BBB share our concern for honesty and fairness in reviews of our products and hope for your support in this matter.Sincerely,SUNATORIA Store.
Business Response
Date: 04/18/2023
Hello,

We appreciate that you took the time to contact us about the review titled " Beware of ingredients tied to hair loss and skin irritation" for the "Premium Keratin Hair Mask."

We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here: ***********************************************). We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site. Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers.

If you want to report violations of customer reviews in future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact us via E-Mail.

We appreciate your understanding.
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had an account with ********************** under the email ****************** .., after creating it I added a bunch of money to my account to the gift card section and was able to purchase a couple things before discontinuing use for almost a year and a half from being incarcerated and no longer able to log into my account as this was also the problem for when I got out and my phone number had been an active from not being able to pay my bills so long and now unable to access my account. I have called Amazon and they told me they would shut the account off and not credit me any of my money which is absurd to me that they could steal from me and not expect this to upset me as I am a very little customer and I bought many things from this website!
Business Response
Date: 04/25/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 4/25/23.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Initial Complaint
Date:04/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an Amazon account on March ******* with the email account ********************** and I had purchased 2 Amazon gift cards both were cash purchases at my local 7 eleven one for $65.00 and another for $30.00 . I then added those to my account and they were accepted. i then made a purchase for 2 pairs of dickies pants and that is when my account was put on hold and the trouble began. they asked me to verify my method of payment which was the gift cards so i sent a picture of one of the receipts for the amazon gift card of $65.00 with the matching gift card. They responded stating that they reviewed my information but were unable to verify it. they then closed my account and my $95.00 in amazon gift card money was stolen in the process as i tried calling them numerous times only to be ignored and pretty much letting me know that there account specialist(A.I. Algorithm) would be reaching out to me about this mishap. The response i recieved back was to login and turn in the documents requested(proof of payment) which i had previously done. As I clicked the link provided there was no option for me to turn in documents i was just told my account was closed and they kept my $95.00
Business Response
Date: 04/25/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-04-25 confirming account reinstatement.

Sincerely,
********
Amazon.com
=====
Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SWIFT PRO EBIKE Visit the SWIFT PRO EBIKE storefront Just launchedNo feedback yet About Seller SWIFT PRO EBIKE is committed to providing each customer with the highest standard of customer service.Have a question for SWIFT PRO EBIKE?Ask a question *************** Policies Amazon's A-to-z Guarantee Detailed Seller Information Business Name: ********************** International Trade Co.,Ltd Business Address:???566??????3?210????????????300461 CN I bought a swift pro ebike from the seller listed above, from the first day I got it I contacted Amazon about the bike because it doesn't work right at all it was sent with a manual which goes to a totally different bike all together one that is much smaller and that folds up, it wasn't sent with the right sized bolts and screws to beable to attach the headlight and kickstand I had to go buy the right sized ones to beable to attach them both. The speedometer doesn't work and neither does the cruise control feature and the pedal assist doesn't work. The bike constantly every few minutes stalls out in which the motor cuts out, it likes to do this going through intersections which has almost gotten me hit by a car multiple times now. It also stalls out going up hills and has do e that twice now half way up a hill with both me and my 6 year old daughter on it which was very scary for both me and my daughter. It has made me late & work many times now cuz of the motor cutting out.& having to turn it off and on sev. times & wait a cple of minutes in order to get motor to kick back on again. I paid $**** for this bike and it is my only means of transportation to get me to work&my daughter to&from school. I asked for a replacement instead they want the bike back first then to give me a partial refund cuz it's been rode.I should get a decent amount of a partial refund on my ********************************************************************************************************************************************** and my daughter in.
Business Response
Date: 04/25/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the disocunt for the item SWIFT PRO Electric Bike for Adults, 48V 17AH ********* Cells Battery, 26''x4.0 Fat Tires 750W Brushless Motor.

I've escalated this issue to the concerned team and received an update from them stating we are unable to process a discount for this item. I'd request you to return the item for full refund.

Please let us know If you are willing to return the item so we can check with the seller for the return label.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a skimmer basket from a 3rd party seller on Amazon. Order ID: *******************. Seller marked the item as shipped with ***** **** tracking is **********************. The package is NOT moving in the network. The seller marked the package as shipped on April the 9th. Today is April 16th and the tracking didnt change. The tracking number is either faulty or fake. I contacted the seller many times, and the seller is not helping me. Amazon customer service the same, no help. I need to be refunded. Thanks.
Business Response
Date: 04/18/2023
Hello Gozde,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've filed an A-to-z guarantee claim for the order. Normally it takes 2 weeks to process. However, in this case a refund was instantly approved. You will see the refund of $23.80 in 5 business days.

Completed refunds and a button to contact your seller are available in Your Account. Here's a link to your order details:

***********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 04/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spent $580 on an Opal ice machine (new) and received an opened and used ice machine from Amazon. Several attempts of reaching out to their customer service have still not resolved my issue. They now have the returned item and are refusing to refund me. I was told there is nothing they can do and that Ill have to wait up to a month before they can address the issue as its an automated process. This is absolutely unacceptable. I returned the item as requested so that I can be promptly refunded and this is not what is happening. Amazon lying to customers, selling used goods as new, and refusing to refund items returned back to them is extremely frustrating and illegal. They need to be reported so that more customers do not have these experiences. *** tried escalating to management and was refused a transfer each time I requested it. Id like an immediate response and resolution to this issue.
Business Response
Date: 04/18/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the compliant and understand your concern regarding the refund for the returned item GE Profile Opal 2.0 | Countertop Nugget Ice Maker with Side Tank | Ice Machine with WiFi Connectivity | Smart Home Kitchen Essentials | Black Stainles

I apologize for the inconvenience that you have experienced in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by May 14th, 2023 , please write back so we can find out what happened.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was locked out of my Amazon account over 3 weeks ago. I have contacted Amazon customer service repeatedly about this problem. I have provided them all of the information they have requested repeatedly including sending them photos of my drivers license at least 3 times and I still am not getting a response from Amazon. The last time I contacted them was this morning, 16 April 2023. I was again assured that it was being corrected and I would be contacted within 2 hours with access to my account. I was never contacted and I still do not have access to my account. I have been charged for products I do not need or want because I cannot get into my account. I did request from one of their customer service agents to cancel the order and was assured that it had been but, the product was still charged and shipped to me. I have been charged for my Prime membership which I cannot access since I cannot access the account. I have been charged for my Audible membership which I cannot access. I have been charged for channels I cannot access and I cannot access the Alexa *** that I use to control smart devices in my home.
Business Response
Date: 05/01/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've checked with our account specialists and have confirmed that the account is now normal. You can go ahead and place the orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We loom forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had bought a transfer case for my car from Amazon I paid over 500 dollars for it well I didn't have the money to pay someone to put it in until here last week so the transfer case sat for a month in the box but the return window had closed and after putting it in my car ******** seal leaked and it's suppose to be brand new so I chatted with Amazon customer service for over an hour and so I just had them to have someone call me well I finally got someone on the phone that was gonna help me all I had asked them for was axel seal and the tool you need to change it at no charge seeing how the seal is suppose to be brand new and not ************ I was talking to a real nice lady that was gonna give me the money for the seal and the tool and was gonna pay for the labor to put it in well we got disconnected and another lady got on there saying sorry the return window is closed so I hung up hoping the other lady would call me back and she never did so I called back and a very rude lady talked to me saying there's nothing they can do and literally hung up on me I was crushed I've been without my car for a couple months now I still can't drive it cause I bought a bad transfer case from Amazon that woman I talked to made me believe she was gonna help me and I thought it was very cruel what they did to me I would just like the seal and the tool to change the seal I'll pay for my own car work. I've been a Amazon customer for years but I have since canceled my prime membership and deleted the app.
Business Response
Date: 04/18/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was placed on Friday, February 24, 2023. The return time expired on March 31, 2023. We are unable to take any action on the order. You may want to contact the manufacturer to supply the part which is missing in this case.

Manufacturer: ?APDTY

Please check the manual for the manufacturer information and contact them for further assistance in this case. Please be aware that we do not have stock of individual items from a set. If anything is missing from the manufacturer box, you can either return the item back to Amazon within the return time or contact the manufacturer for more.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************

Customer Answer
Date: 04/18/2023

Complaint: 19943199

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This package was thrown on the floor in the lobby of my apartment building with other tenants packages! TBA drivers were distinctly told by myself and Amazon to bring packages to my door because they get stolen! As you can see TBA does not listen! When I came home my package was not there! This is the responsibility of Amazon to fix and correct! Im not the wrong party here! I am the wronged party!!! I will have to move from here because of this! I plan to move by middle of July! Amazon customer service told me on the phone that I would receive a gift card because they could not replace this item! I have not received any correspondence via email about this! No gift card has been issued! The order number is 111-3921373-8500222 I want a replacement or a gift card! If Amazon cant keep their drivers in control then this will keep happening at this address! There is not a doorman or a mailroom here! Why do they lie? This is an ongoing problem!
Business Response
Date: 04/26/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your order Fragrance ************* Burner Tealight, Tea Light Candle Wax Warmer and regarding the delivery instructions not being followed.

I apologies for the inconvenience that you have experienced in this case. I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that replacement has already been created for this order and it was delivered to you on Tuesday, April 18.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime member for about 10 years. My wife and I order from Amazon extremely consistently. Recently, she gave birth to our son and began ordering groceries from Amazon's grocery delivery service while I am working. Frequently, there are issues with the grocery items delivered (expired items, missing items, incorrect items, and/or damaged items). We request refunds or replacements only on the above mentioned items. When Amazon customer service is contacted for these issues - we ask only for refunds for the items of issue. Amazon **************** issues full refunds instead of our request. Amazon stated that we have violated their refund/return policy and restricted ** from ordering/having anything delivered. We are only allowed to obtain digital items. I feel as though this is completely unacceptable, as we shouldn't be held liable for the apparent misaction on the part of Amazon ****************. It would be different if we requested constant full refunds, but as described above - our only request is the ramification of specific issues/items of orders.
Business Response
Date: 04/27/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've checked with our account specialists and they have confirmed that the account is now normal. I would like to know if you have any issues pertaining to your account so that I can help you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/28/2023

Complaint: 19943157

I am rejecting this response because: I attempted to make a purchase and recieved an email from Amazon stating it was canceled because my account is restricted to digital purchases only

Sincerely,

***************************
Business Response
Date: 05/04/2023
Hello,

We have reinstated this customers buyer account.
Sincerely,
**********
Amazon.com
Customer Answer
Date: 05/05/2023

Complaint: 19943157

I am rejecting this response because for the second time, I am being told my account is reactivated and I still cannot place orders.

Sincerely,

***************************
Business Response
Date: 05/29/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 30th May 2023.

Sincerely,

********
Amazon.com

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