Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
• 

  Amazon.com

  PO Box 6485 Incline Village, NV 89450-6485

• 

  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 960013 Orlando, FL 32898

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress on 1/10/23 and received it on 1/12. This is my first time purchasing this brand, and I chose it specifically because they offered the 100 night trial. My return window is open until 4/23, and I started the return on 4/10. They set up a return label with *** who refused the pickup, because they do not take expanded mattresses. I called back, and they said another courier would be contacting me within *********************************** This happened twice. When I called back, they told me to contact the manufacturer, so I called Tuft and Needle. Everyone that I spoke to said that they don't have a way to refund me since it's sold by Amazon. I have call logs documenting 6-7 hours of trying to resolve this by speaking to ***, ************** and around 20 different people from Amazon, including the special handling department and multiple supervisors. They won't refund unless it's returned, but they do not follow through with processing a pickup for return. The final person that I spoke to said that all couriers are refusing to pick up expanded mattresses since covid. If they know this, then why are they still setting up the pickup? That's not my fault, but they still refuse to refund it. Amazon's mattress policy states that you can request a return or refund for any reason within 100 days of receipt of shipment, so this does not adhere to their policy. Amazon reiterates this free trial in 4 places on the product page - in the title, in 3 of the descriptions, and the Tuft and Needle confirms it in the questions and answers section. When I point this out, they say they've given me all the information in front of them, that there's nothing they can do, and then they hang up. This has happened 4 times. I've done my due diligence, and since there are no other options, I have disputed the charge with my credit card for fraudulent advertising and failure to honor their policy or inform the customer of any stipulations regarding that policy.

  Business Response

  Date: 04/17/2023

  Hello *******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the item purchased in order #***-8433499-1287451.
  
  I've reviewed the details of the order and the correspondence provided by our support team and can confirm that correct information has already been provided.
  
  Due to health and safety regulations, we're unable to accept returns of this item.
  
  We would highly recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here:
  
  ********************************************
  
  We appreciate your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19940766
  
  I am rejecting this response because:

  Their policy does not state anything about health and safety regulations. It simply says that you can request a return or refund for ANY reason within 100 days of purchase. Their product page is making fraudulent claims, because it also says in 4 places that you're entitled to 100 days trial and free return. I've spoken with the manufacturer who confirms that Amazon agreed to these terms and conditions for a free 100 day trial, as this mattress was formulated exclusively for Amazon. Amazon continuously refuses to acknowledge their policy and blatant lying.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased cookware off of Amazon. It was advertised as dishwasher safe, oven safe, cool to the touch and will not spot. When I received them there was a note stating that hand washing is recommended because the color fades (first discrepancy). I did hand wash most of the time but there were times that I put them in the dishwasher. After approx the 5th time in the dishwasher, they came out spotted, inside and out. Also, when cooking, I noticed that the lids were too hot to touch (discrepancy #2). Approx 5 1/2 weeks later while cooking, paint melted off a pot onto the stove. The stove was not on high heat. I contacted the seller and told them what had happened and all they said was that it was passed the 30 day window, contact the manufacturer and ask for a replacement. I contacted the manufacturer (Granite Stone) and they said that since I purchased from a third party off Amazon I had to address the issue with them. I notified Amazon of the communication with the third party seller and the manufacturer. The agent stated that they would refund me and then have the seller reimburse them. A few days later, Amazon emailed me a denial of my complaint, I appealed and they denied that stating the 3o day window expired. I responded and asked for reconsideration because I cannot control faulty manufactured items and I don't feel it is right to lose my money. Unfortunately, they have not acknowledged or responded to my request. I have included a thread of communications with Amazon

  Business Response

  Date: 04/18/2023

  Hello,

   

  We reviewed the information provided and decided to uphold our original decision on the A-z claim on order 114-2846259-0555466. We took this decision because the buyer did not contact the seller within the returns window of 30 days after receiving the product. The order is no more eligible for a refund from A-z claim's perspective.

   

  Regards,

  Amazon

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19940754
  
  I am rejecting this response because: although the note stating that it is recommended to hand wash the items came with the order was different from what was on the website and the handles were too hot to touch, I tried dealing with these issues which were inconsistent with the statements on the site. These issues came to light prior to the 30 day window, unfortunately, the paint melting while cooking is an issue that I cannot overlook and it came to light after the 30 day window. I could not contact the seller on this issue within 30 days if it did not present itself until after the 30 day window and I immediately reached out to them when it happened. They are not denying these deficiencies nor are they disputing my claim that there could be a health hazard given the paint melting. They are only holding to the 30 day window. I am concerned about health hazards and again, I immediately reached out to them when the issue presented itself. We are talking about $109, there is no reason to not return my money given the fact that they sold a defected product. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a laptop off amazon.com and it never arrived. I contacted Amazon customer support, they said they were going to give me a refund and i never got the refund.

  Business Response

  Date: 04/17/2023

  Hello ******, 
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry to know that you haven't received laptop. 
  
  The e-mail address you mentioned on complaint, isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.
  
  If you know the e-mail address your account is under, write from that e-mail address with order details.
  
  We hope to see you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/18/2023

  *****************************************

   

  Is the email linked to my account 

  Business Response

  Date: 04/20/2023

  Hello ******,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry to know that you haven't received your order #***-9526893-2823401. 
  
  Upon investigating, I can confirm that your order delivered on Monday, April 3, 2023. 
  
  We recommend that you to contact your local authorities if necessary in order to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the *** to the online police report or the following information:
  - ********** report number regarding this incident
  - The name of the related station
  - Crime Reference Number/*** of report/Reference number provided
  - [If reported to a local station over the phone: The name and badge number of reporting officer, and contact number of the station.]
  - [If reported to the police online: Provide a reference number (if any).]
  
  You can contact us back when the police report is complete. We are unable to accept police reports that are in pending or any other incomplete status.
  
  We appreciate your patience and understanding in this regard. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19940764
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order #***-4129070-3544237 on 4-15-23. Attempted to cancel shortly afterwards and Amazon several times refused/failed to cancel and shipped the order: "Unfortunately, we werent able to cancel the items you requested and these items will soon be shipped." Amazon had adequate time to cancel the order. Order cancellation request was at 6:52 PM and the actual shipment was 4 hours, 48 minutes later at 11:40 PM. Order was delivered damaged at 2:38 PM however driver chose to enter our **** mailbox which is only authorized for **** postal carriers. Delivery instructions specify to front door. ****** also lied about the delivery status on his shipping manifest claiming: "It was handed directly to resident". Returned for full $23.75 refund.

  Business Response

  Date: 04/16/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that a full refund of $23.75 has been issued for the order on Sunday, April 16, 2023. You should be able to see the refund in 5 business days from the date of refund. Once processed, you can see the refund here :
  
  ***********************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19940571
  
  I am rejecting this response because: The main issue is that the Amazon driver illegally entered our **** mailbox. That is a Federal offense. Delivery instructions clearly state deliver to front door. The other issue is that the driver lied and said "handed directly to resident". They did not. This a repeat nonconformance. Amazon has not taken action with this driver. If Amazon does not correct this with the driver 
  The other issue is that I attempted to cancel the order and Amazon claimed the order was already being processed when in fact the order actually shipped almost 5 hours after I tried to cancel. There was plenty of time for Amazon to cancel the order and they failed to do so.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/20/2023

  Hello *****,
  
  Thank you for your reply.
  
  I've asked out logistics team to investigate and take appropriate action on the driver. For privacy reasons, we are unable to disclose any information on our investigation methods or the results, please be assured that corrective action will be taken.
  
  We look forward to see you soon.
  
  Regards,
  
  Praveen M
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Time will tell if that action Amazon took was effective. This is the second time Amazon drivers have illegally entered our **** mailbox so I am not very optimistic. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon, never compensated me for my input and discussed with the company and concerns regarding their rogue employee/consultant needs be addressed and all the price gauging done by the same individuals, I now need to be compensated the difference , due to them purposely increasing prices, when they were watching my account shopping cart

  Business Response

  Date: 04/17/2023

  Hello ***********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry, I understand that you are concerned about the price change of an item when you placed it in your cart.
  
  Please understand that when you place an item in your cart, the price isn't fixed. The price can either increase or decrease depending upon the price decided by the vendor. 
  
  If you could explain the issue more in detail using your account email address so that I can help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/17/2023

  My account email is ********************** Inalso attacjed screenshot when shows proof the Prime Video addons were manually done.

   

  Thank you,

  ***************************

  Business Response

  Date: 04/28/2023

  Hello,
  
  We have cancelled the *** Max ************ and turned off the auto renew.
  
  You will see a refund total of $14.49 back to your original payment method within 3-5 business days.
  
  In order to prevent these channel ************s from being activated on your account again, you can enable parental controls on your device(s).
  
  Parental controls give you the ability to set restrictions for the video content that can be viewed or purchased on your device(s).
  
  Please follow the link below to enable parental controls on your non Amazon device(s):
  
  ************************************************************************************
  
  Please follow the link below to enable parental controls on your ******* device(s):
  
  ****************************************************************************************************************************************************************************
  
  Thanks for choosing Amazon.
  
  Regards,
  
  Praveen M
  Amazon.com
  *****************************
  
  

• Initial Complaint

  Date:04/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to HBO *** through Amazon prime for a free trial. I canceled the subscription. Amazon did not process the cancellation and continue to charge **** canceled the subscription a second time and contacted customer service.They acknowledged the second cancellation, but refused to issue a refund for charges that should not have occurred in the first place

  Business Response

  Date: 04/17/2023

  Hello ****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the subscription.
  
  I would request you to please write to us using your account email address so that I can pull up the account and help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

  Customer Answer

  Date: 04/17/2023

  **********************

   

  Business Response

  Date: 04/20/2023

  Hello,
  
  I've cancelled the *** Max ********************** video Channel subscription to make sure you won't be charged in the future.
  
  I've issued a refund to your **** in the amount of $13.49. This refund should be processed in the next three to five business days.
  
  Please see the ********************** Video Terms of Use for full information on cancellations and refunds: ****************************************************
  
  You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your ********************** Video Channels page in Your Account:
  
  ************************************************************
  
  If you have logged into the ********************** Video app on a connected device, such as a smart TV, you can also manage your ********************** Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.
  
  To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your ********************** Video Settings. For more information on how to turn on parental controls, go to: ***************************************************
  
  I hope this information helps!
  
  Regards,
  
  Praveen M
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday morning approximately 9:00 AM *******************************, ******************************************** ordered seven brand name MLILY mattresses from Amazon Business Prime. Approximately one hour later Amazon acknowledged the order but offered a manufacturer IULULU which is totally acceptable. Amazon was informed immediately to cancel the order but Amazon advised that the order could not be cancelled. Amazon informed that our company could refuse the shipment, or, return the shipment; but, the order could not be cancelled which would present a burden on our company; and, Amazon would immediately take payment from a debit card that is on file with the company. Amazon should know to adhere to the OFFER AND ACCEPTANCE statute.

  Business Response

  Date: 04/16/2023

  Hello ****** ,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order. I understand you wished to cancel the order.
  
  I've checked and see that the order is too far in the shipping process. Its impossible to stop the item from shipping once it enters the shipping process. 
  
  Your order is set to be delivered on Saturday, April 22, 2023. Once the order arrives, you can refuse the package so that you need not go through the hassle of returning the package back to us.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:04/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon offers same day delivery on products that are not in stock. This is false advertisement. on top of that I have had multiple amazon employees lie to me about my order and lie to me about the process to cancel the order. This has happened to me multiple times with amazon and I am sick of it. They over promise and under deliver. I am not sure what can be done but to my understanding if a company lies to get people to spend money with them then it is deception and false advertisement. Amazon should not be allowed to make false claims and take my money until a product has actually shipped.

  Business Response

  Date: 04/17/2023

  Hello ****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've checked and see that the previous order was lost in transit. Once the item is shipped out, it is out of our control. Even though we anticipate timely delivery, sometimes unexpected issues occur. While I don't deny the issues you have faced, I've asked our leadership to dive deep and see this is worked on by the concerned team for future improvements.
  
  I've issued a full refund for $188.51. You will see the refund in 5 business days. Once processed, you can see the refund here : 
  
  ***********************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 3 pair of pants for Im Amazon. They werent delivered. I chatted with an associate the day it said delivered, they told me to give it a couple of days. I checked my neighbors ring camera and they Amazon truck never came through our block. I contacted Amazon again and they told me that they couldnt do anything to help **** asked for a supervisor or specialist and I was told they would tell me the same thing. I feel like customer service was rude and unprofessional. And I would like a refund or the clothing.

  Business Response

  Date: 04/18/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I'm sorry to know that you did not receive three pair of pants Nike Men's NSW Club Jogger, Black/Black/White, XX-Large, Nike Men's M ** Dry Park20 Pant (Black/Black/White, 2XL) and Nike Men's NSW Club Jogger, Midnight Navy/Midnight Navy/White, XX-Large from your order Order ID: *******************.
  
  I've issued a refund of $107.28 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Amazon and the seller has never shipped the package and the tracking info provided doesnt exist in the ***** system. Not one customer service has been able to help me with getting a refund. They only say they have to contact the seller but after a week of trying to contact the seller with no response and no agent from Amazon is able to get me a refund.

  Business Response

  Date: 04/17/2023

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've submitted an A-to-z Guarantee claim on your behalf.
  
  A full refund of $31.78 has been issued your card. You will see the refund in 5 business days.
  
  You can see the most current status of your claim at the link below:
  
  *************************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  ***********************************