Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,262 total complaints in the last 3 years.
21,811 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice in the past 6 months my account on Amazon was hacked and used fraudulently. The first time this took place I removed all payment, changed passwords, and did not purchase anything from Amazon for 2 or more months. At that time they claimed that I gave my password to some one which made me angry because other than my husband I had not and told them so. I called them multiple days in a row asking for them to do something to look into it, they refused even went as far as to tell me if it happens again then they will!!! This was not a $10 dollar Item it was a ******** Switch. I asked to speak to the fraud department they gave me an website that was not that. I even stated that they were recording me and they are on record saying they are unwilling to do anything. Since they did reimbursement me. It was a mess. Fast forward to last week I was working and got a notification on my phone that I made a purchase from Amazon for $399 when I attempted to figure out what it was it was not in my orders this happened both times. I found it after digging around in my account but the same people that hacked my account last time did it AGAIN and they DON'T CARE! Refuse to stop shipment nor reimbursed me! Told me I would get an email from the fraud **** and have not. Meanwhile my bank account is deducted $399! I need help! The company that hacked my account is iPayYou Gifts I need to know if others have dealt with this. I have lost time at work dealing with this twice!!! It's ridiculous. Not to mention the $399. They say they appreciate their PRIME members I don't feel it.
Business Response
Date: 04/17/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Unauthorized activities don't occur on Amazon platform, someone might have got hold of your account information through suspicious activity on your devices such as phone or computer. You can find numerous reasons via internet.

I've checked and see that our account specialists have secured your account and sent an email with the actions taken. Also there are some suggestions which would avoid these issues from happening.

-- Make sure you do not use the same password that you use on other sites, including your email provider.
-- Actively monitor all your accounts, including your email, and any unauthorized change to auto forwarding or deletion rules of your email setting.
-- Review all recent activity in your payment methods, and report any unauthorized charges to your financial institution.

Once you regain access to your account, you may need to do the following:
-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.

To ensure the safety of your account, please enable Two-Step Verification on your account by going to "Your Account", then choosing "Login & Security" from the menu, and then clicking on "2SV Settings".

We also recommend you to add your mobile phone number in your account. If you had already added it, please review it is updated.

To learn more about TwoStep Verification and what you can do to secure your account, please visit our "Security & Privacy" page.
**************************************************************************

If after 2 hours you have any trouble accessing your account, contact our Customer Service:
Customers in *****************: ************** Customers in ******: **************
International customers: **************

While I understand you wanted the digital subscriptions and Prime for free for an year, we are unable to do so.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my disappointment with Amazon ***** Overseas Purchase. I purchased some products(C03-4006408-8212000) from your website that were advertised as being shipped directly from foreign countries such as *****************, *******, ***** and the **************. However, I received my order and found out that they were actually shipped from *********.Furthermore, I noticed that many of the products I received had been stored in a warehouse for a long time before being shipped to me. Some of the health supplements I ordered had a shelf life of three years but only had a few months left when I received them. This is unacceptable as there was no indication that these products were not fresh.
Business Response
Date: 04/17/2023
********************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

You'll need to contact our partner site, Amazon.cn, for more information about the order, as our international websites operate independently. You can contact them directly at:

*****************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: March 31st 2023 Amount involved: USD **** + SGD **** Two weeks ago, I topped up two $500 Amazon gift card to my account and make purchase. As the order was placed my account was locked by ******************** and they started to hold my account and kept asking me to provide personal information and the proof of gift card ownership for them to process. After submitting all the materials they required, they just shut down my account without further communication and refuse any appeal. The resulting problem is that the associated Amazon.** account is also shut down within which there are around **** SGD remaining balance. Now Amazon didn't provide any reason for their action or channel for communication and all my money seems to be invalidated Attachments are the materials I provided to Amazon.com, including the proof of gift card ownership and the credit card on the account
Business Response
Date: 04/25/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained,used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 04/02/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon has lied about it coupons and gave me the wrong discounted amount, ask for it to be fixed and cannot, its illegal in ************* to not fix a price issue for food items and offer them for free if they are over 10$ amazon cannot and will not be able to avoid this law. i purchased 3 ***** ******* items all suppose to be 20% off none where. the ***** ******* Homestyle Creamy Butter Potatoes, 4.7 Ounce (Pack of 7) is **** and 20% off is 6.04$, the ***** ******* Cinnamon ******************* Cake Mix, **** oz Box is 3.36$ and 20% off is 2.28$ and the ***** ******* Loaded Casserole Potatoes, 4.5 oz are 2.99$ and 20% off is 2.39$, you only gave me a total of 60 cents off vs the **** you were suppose to. i hope for a quick reply and your reps should be able to fix issues like this or you risk a chance of having to deal with massachussets laws against not providing prices fixes. under ************** law your even suppose to give me the items free because you failed to price match them correctly.
Business Response
Date: 04/27/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the coupon promotional issue that you have on the orders 111-3375695-7954669 and 111-2801840-8688242.

I've got the details of your complaint reviewed by our internal team and below is their update provided on the issue.

"The Promotion always gets applied on the item with lowest price. The discount was not on all betty items but on the one with least value. "Betty ************;Loaded Casserole Potatoes, 4.5 oz" with Price $2.99 was the lowest priced item. 20% discount was on this item which amounts to $0.60. This value has been distributed amongst both the orders.($0.31+$0.29)"

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business states one-day delivery on items, and I selected two yesterday. I have emails saying the items would be delivered today. I contacted customer support and was told the item was in transit, then I was told it would be delivered in ***** hours because it was destroyed. My issue is, I pay for a service and they don't keep their end of the agreement. Then as an insult yiu have to seek out information or they wouldn't say anything.
Business Response
Date: 04/17/2023
Hello Madison,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delay caused on the order #***-6239349-0499446 delivery and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon.

We have been experiencing some unforeseen complications lately with shipping and/or delivery delays due to the constantly evolving workforce for both Amazon and our carriers due to these trying times. We ask for your patience as we navigate through these challenges to ensure our customers are receiving the most expedient delivery for their packages.

Most packages that are late show up shortly after the estimated delivery date. If your package still hasn't arrived by April 18, 2023, please contact us through the link below, and we'll be happy to provide a refund or replacement for you.

**************************************************

Further, I've passed the details of this incident as a strong feedback to our logistics team for review to prevent something like this from recurring.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 3, 2022 I pre ordered an item from Amazon due to be delivered April 6th 2023. On April 6th, 2023 I checked the status of my order and saw that it had not shipped and I had to "approve " the order on Amazon as it had been delayed. I contacted them and was assured that being a prime member I would be prioritized and receive my order. On April 15th, 2023 I checked my account again and saw that my item was "undeliverable " after speaking to five customer service agents over the course of two hours I was told that the carrier that they use had damaged my package in transit and they would not be delivering my item and would not issue a replacement order. That I could go ahead and just research myself and place a second order if I wanted to. Amazon refused to correct the issue that thier carrier created
Business Response
Date: 04/23/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared about deliveries on your Order ID: ******************* and have reviewed the tracking in detail. I can confirm the item were successfully delivered per the tracking.

While the item "Funko Pop! Rocks: New Kids on The Block - ******" did show it was deliverable due to damage, the item was delivered to you later in the day without event.

I would request you to check the tracking information which is available on the order details page.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 04/25/2023

Complaint: 19941076

I am rejecting this response because: I spoke to several customer service agents who confirmed that I would not be receiving the item as it was damaged and there were no options for a replacement. The item was not delivered to me.

Sincerely,

*************************
Initial Complaint
Date:04/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Am writing in reference to ORDER # ***-7492239-4621000 and ORDER #***-3799324-1846614 These orders were placed December 23. 2022.Amount paid $289.38 each Totol $578.76 I did not receive items. i Notified amazon and they told me I had to file a police report. I filed police report and notified Amazon. I provided them police report numbers. Amazon stated they cant process my return until the case is closed. I contacted *************** checking the status several times. Status was pending. I also contacted Amazon several times updating them. I told Amazon that Arlington county is backed up with cases and Im waiting for the investigation to be completed and the case to be closed. During this time Amazon stated they would contact the police department. I Provided all the information requested. Most calls were received by customer service agents that did not speak good English. I contacted amazon notifying them that the case was finally closed.My last call to Amazon they stated they can not refund me. I spent $578.76 plus interest on items I never received. This is against the law. I am requesting a full refund or I will take this case to court
Business Response
Date: 04/18/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the orders #***-7492239-4621000 and ***-3799324-1846614.

I've reviewed the details of the order and as more than 60 days has been passed on the order, we're no longer able to issue a refund.

Thank you for your understanding. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/18/2023

Complaint: 19941034

I am rejecting this response because:
No one told me there was a 60 day deadline. I submitted the letter when the police department closed the case.
Amazon thinks they are above the law and rules. This is called stealing and no one will hold them accountable
Sincerely,

*******************************
Initial Complaint
Date:04/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My shipping data gets lost. I set to use points and free delivery. If I go to another page and come back it looses that data. It resets to not using the points and errors back to non free shipping. Reset your webpage so when I chose my shipping it stays as I chose. Also. My directions say to leave behind garbage cans. Hasnt been delivered once that way. They set them up in front. Easy for porch robbers. Did you know there were porch robbers? I have seen them follow your trucks. Just do as the directions say and throw behind the garbage cans.
Business Response
Date: 04/18/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account while placing the order.

I've reviewed the details of your related account and see that you have placed the orders on April 16, 2023 and April 17, 2023 where you have even used the reward points successful.

Kindly let us know if your issue isn't resolved from the registered email address as there isn't any account registered with this email address. We only provide information and make changes when the request comes from the e-mail address associated with the account.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a order that was suppose to be delivered on 03/15/2023. The order total was $322 and some change. When the order was delivered I only received The Twin size bed mattress and the curtain rod. I went straight to customer care and on multiple occaisions they informed me they was going to process a refund but never did . I have screenshots of the agents stating that I was going to receive a refund. i am reporting this because it it tacky and unprofessional to say your are going to do something and it does not get done
Business Response
Date: 04/17/2023
Hello Shakyra,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the delivery of the Order ID: ******************* and have reviewed the issue in detail. We will not be able to issue a refund at this time.

Going by the tracking of the deliveries, all the 3 deliveries were made to you together at the same time. Based on the outcome of our investigations, we believe the [package/item] was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities and the shipping carrier to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed within 45 days of the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE OF TRANSACTIONS 12/19 AND 12/20/22 AMOUNT OF MONEY I LOST $350.00 WHAT AMAZON COMMITTED TO PROVIDE ME? SECURITY IN MY ACCOUNTS THE NATURE OF DISPUTE IS THEFT OMEONE HIT MY A/C ON DEC 19 AND 20 OF 2022, I LEARNED ABOUT IT FROM MY CREDIT CARD BECAUSE THE THIEF BLOCKED MY E-MAIL WITH AMAZON. SINCE THEN I CALLED 20 TIMES AND I SPOKE TO ACCOYNT CHANGE ***************** EVEN LAST WEDNESDAY AND YOUR REP PROMISED ME TO SOLVE THE PROBLEM IN 48 HOURS THAT ALREADY PASSED.i WEND TO THE POLICE TO MAKE A REPORT AND THEY ASKED ME THE INVESTIGATION # FROM AMAZON, THEY REFUSE TO GIVE ME.PLEASE CONTACT ME PRIVATE FOR MORE INFO.AND I USED PRIME ALSO I AM NOT ABLE TO LOG INTO MY 2 ACCOUNTS I HAVE WITH THEM BECAUSE , THEY FROZE MY A/C SINCE 12/20/22 THIS IS RIDICULOUS AMAZON ASK ME TO RETURN THE ***** (2 SSD DRIVES) THAT SOMEBODY ELSE STOLE ON MY NAME
Business Response
Date: 04/17/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have granted the customers request for a refund through the chargeback dispute issued by the payment issuer received on December 22, 2022, for $347.58. The account was cleared of unauthorized activity and instructions for resetting the account password was sent to the customers registered email.

Sincerely,

---

*******

Amazon.com | ***********************

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