Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,314 total complaints in the last 3 years.
21,860 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint regarding an issue I am experiencing with Amazon. I have a deactivated seller account on **********************. I tried to appeal to have my account reinstated, but I did not succeed. According to Amazons policy I have the right to withdraw funds from my account 90 days after deactivation. However, when I recently realized that there is no way to activate my account and I attempted to withdraw my funds, my request was declined without explanation.The amount I am attempting to withdraw is $3108.73, and I have provided Amazon with all the necessary information to complete the withdrawal. Despite this, my request was denied, and I have been unable to access my funds.As I said, I tried to appeal the cause of the deactivation, but I did not get satisfying answer and my appeal was rejected.I have attempted to reach out to Amazon Payment Team several times to address this issue, but have not received a satisfactory response. I am extremely frustrated with the lack of communication and support from Amazon, and I believe this is a violation of their own policy.I am hoping that the Better Business Bureau can assist me in resolving this matter with Amazon. I would greatly appreciate any assistance you can provide in helping me to access my funds as per Amazon's policy.Thank you for your attention to this matter. Faithfully,*************************
Business Response
Date: 04/30/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on April 30, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/04/2023

Complaint: 19944657

I am rejecting this response because:
Dear Better Business Bureau,
Unfortunately, we are not satisfied with the provided answer. Additional information was requested on account deactivation, but the bottom line is that we want to withdraw funds, not reinstate the account. We appealed the deactivation, provided invoices, we did our best, the information we provided was relevant and specific, but Amazon said they needed more information and did not accept our appeal. After 90 days from the date of deactivation, we have the right to withdraw funds, which is exactly what we want to do.
The answer does not meet our requirements and we ask you to consider our case from the point of view of withdrawing funds, and not activating the account.
I am hoping that the Better Business Bureau can assist me in resolving this matter with Amazon. I would greatly appreciate any assistance you can provide in helping me to access my funds as per Amazon's policy.
Thank you for your attention to this matter.

Sincerely,
*************************
Business Response
Date: 05/09/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 04/08/2023.

Regards,
Amazon
Business Response
Date: 05/12/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 5/12/2023.
Thank you,
Amazon.com
Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to find where, when my order is going to be delivered. Was supposed to be delivered on Saturday April 15, 2023. I started a chat this morning at **** hours with ******. It went on until **** hours with no update on delivery. At **** hours I tried chatting to see what was going on and got transferred to ******* at **** hours. Explained to him what was happening and chat went to **** hours. At **** I had silence and when inquired got transferred to ******************************* at ****. This chat went on until **** hours whereas again..silence. I inquired again and got transferred to ******* at **** hours. At **** hours finally received a phone call from Arn ************* at **** hours. He could not help me so he then transferred me to Bull shipping, ***** *** who put it in the system apparently to see what was going on. She took my number and told me probably would be Wednesday until she had an answer on what was going on. Phone call ended at **** hours without any answer or information on order. This has become very frustrating especially when customer service seemed to be playing games by passing me around to one another. This was very unprofessional and as a supervisor within a very structured system, feel that it needs to be dealt with and a response from someone as to why they failed in delivering a great customer experience. Thank you for your time in matter
Business Response
Date: 04/23/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference your Order ID: ******************* and have looked into the same. We regret the inconvenience caused by the delay.

The tracking on the order shows it was delivered to you Tuesday, April 18 at 2:43 PM after you had filed the complaint with us.

Regarding the communications when you reached us on the issue, I appreciate your feedback and have forwarded it to the correct team internally.

I do not have any other information at this time but hope the delivery helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday April 13th my family was the target of a hate crime committed by an amazon delivery driver. An amazon delivery driver left two bottles of urine in my front house, which was found and picked up by my 4 year old son. I believe this was done by the delivery driver because my children have drawn, in chalk, a rainbow and a cross that says "I love *****" in our driveway. I contacted Amazon through chat and they said they were sorry and offered me $20 dollars, but that is a joke. $20 for what we went through is insufficient. My children are legitimately scared of Amazon drivers now. Do you know how sad that is? They used to LOVE them. They loved the big trucks, especially the electric ones. They would put treats out for the delivery drivers. They would wave at them. Now they are scared. And I cant say I blame them. I worry about what will happen to our home in the future. I washed off my kids drawings, which made them sad, but I do not want to be attacked again. I am disgusted. I really don't know what could resolve this. We spend tens of thousands of dollars at amazon a year. I dont know if we should file a police report, file a lawsuit, i dont know. We are traumatized. How do you put a dollar amount on the feeling of being targeted. The fear my kids now feel. I dont know.
Business Response
Date: 04/19/2023
Hello ********,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with the delivery experience with the order #***-7293039-0049055.

To get the issue further escalated, I request you to kindly contact / write back to us with the details of images or video proof so that we can engage relevant team and submit a report after we've received your reply.

Thanks again for bringing this to our attention, and we look forward to resolving this concern for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/20/2023

Complaint: 19944503

I am rejecting this response because:
I included the images in the original complaint, the email, and here they are again.

Sincerely,

***************************
Business Response
Date: 04/26/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the details of the attachments provided from your email sent and have forwarded the details to our internal team to further assist you on this.

They will reach out to you directly to gather any additional documents and evidence if required to assist with their investigation and resolution.

If they does not contact you within 3 business days, please reply to this email.

ARC Phone Number: **************

Business hours: 8:30 a.m. - 7 p.m. Eastern, Monday-Friday

I hope you find this helpful. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had created an account with ******************** about a month ago. Im an online personality and receive gift cards to amazon often of which I load my account balance with. I have over $470 in my Amazon account balance and have paid for prime. About a week ago Amazon decided to lock me out of my account and said I needed to provide proof of payment details of wish I provided them with. Even bank statements and purchase history. I sent the pictures of the gift cards sent to me as well. I keep receiving the same automated response from amazon telling me it doesnt meet the requirements and to try again. Ive talked to 7 different people on the phone all for them to tell me the exact same thing. I know Amazon is a giant company but they should be able to essentially take $500 for me all without an actual explanation or providing me with a real way to fix it. Especially when Ive done literally nothing wrong . The Email on the account it ************************************ the password is Ifuseekmarky . I just want access to my account or at very least the money given to me with is rightfully mine.
Business Response
Date: 05/24/2023
************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the hold on your account and have looked into the matter in detail. We regret the inconvenience caused.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

I see your account have already been reviewed and reinstated on receipt of your information, we emailed you on Monday, May 8, 2023 at 3:55 AM (PDT). You can access and use your account normally.

I hope this helps resolve the issue.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First Amazon removed Amazon Smile without customer consent, then ********************** removed its previously good customer service (what is the point of having customer service reps if you do not empower them to solve problems? or at least educate them on company policy, most of them sound like they have never shopped on Amazon before...and the stupid bot doesn't have a live rep option at the beginning, is it so hard to add a live rep option so that you don't make your customers frustrated by wasting their time in the menu system...)The problem: Item(1612681123) was marked as free delivery on orders over $25 at the time we placed it in our cart(April 9, 2023), our cart total was over $1,000($1,215.94 to be exact) so it qualified, however after placing the order, Amazon split up one one order into a bunch on smaller orders (111-1419424-6562629, 111-0165930-3695466, 111-4978658-1180258, 111-2135657-5685031, 111-2401806-1854668, 111-9529773-4878621, 111-9264613-5701839, 111-8710930-6832207, 111-7685575-3305827, 111-5412903-2049059, 111-3797874-6871449, 111-3521075-2865825, 111-2673425-1857821, 111-2421880-9857048) which is normal, what is not normal is that while most of our orders sold by Amazon and shipped by Amazon got the free shipping correctly applied to them, some did not, instead a $7 shipping charge was added to some of them. We contacted 3 customer service reps and their supervisors and none of them could resolve the issue for us. We were asking Amazon to honor its policy yet we were treated like we were asking for some special favor that was out of the ordinary and one rep kept trying to push prime subscription on us as if that would solve anything, if Amazon doesn't honor its policy for non prime customers why would would that customer expect ********************** to suddenly honor its prime policies for prime customers.
Business Response
Date: 04/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the shipping charges for the orders mentioned. I've gone through all the orders and I see that you were only charged for the orders on which you have selected standard shipping.

In few orders we can see free shipping is selected and on that orders no charge for shipping made.

I would like to inform you that the charge for shipping will be done automatically based on the order value and type of shipping selected.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had over 20 to items in the last 30 days. Received late due to fulfillment issues with Amazon. They have done nothing but point the finger and as of today they're representative gave me a mental diagnosis. I guess as part of her duties there to point the finger and not take any responsibility. I have provided many cases to Amazon where I have proven their fulfillment issues are not satisfactory. They have stated each item I should receive compensation for. I have not an in fact they are charging me shipping fees to return free shipping items. I did not know I was talking with a PhD mental doctor when contacting Amazon. I did not need a mental diagnosis from Amazon. I have packaged all late items in one box and have shipped them to the Amazon fulfillment center. I am requesting full refund for all items in a timely manner.
Business Response
Date: 04/18/2023
Hello ***********,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the experience you've had with our customer service. We'll forward this feedback to our training team ensure the associate is coached for the same.

Further, we request you to write us back with the name of the products and order ID for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,My name is ****************, and my merchant token on Amazon is A1VCH1YRURGM5U, my email - is *************************** My seller account has been suspended because of the violation of the Drop-shipping policy since I temporally used another supplier to fulfill my orders. Time and again I provided the Amazon team with a Plan of action, but every time an Amazon specialist told me that I should modify it. I fully changed the way I conduct my business and I describe that in my PoA, but it's been rejected though. As an owner of the Amazon store I took ownership of this violation to occur and to avoid the same in the future, I switched to FBA, so I just need one more chance to start selling.The detailed Plan of action is attached to this letter. I genuinely ask the Amazon team to review it and reactivate my account. All the best ****************
Business Response
Date: 04/18/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/19/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/25/2023

Complaint: 19944327

I am rejecting this response because:

Dear BBB Team,
Amazon responded by requiring more information to complete their review via email. But in the message itself, they didn't ask any information, they just mentioned that I may not sell on Amazon. They also indicated that my funds are available for withdrawal if there are no any A-to-z claims or chargebacks.
I verify that there are no active A-to-Z claims or chargeback on my account. I have send an email to payments-****************************** about my funds, but no answer at all.
It's been 176 days since they are holding my money.
I genuinely ask the Amazon team to review and reactivate my account and I am requesting a final disbursement of my funds.

Sincerely,

****************
Business Response
Date: 04/28/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Business Response
Date: 05/02/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Sincerely,
Merchant Credit Team
Customer Answer
Date: 10/26/2023
Dear BBB,
I really need your help. I am writing to you as a last resort since all submissions to Amazon have been rejected unreasonably by seller performance time.
I have done all the requested actions and fully changed the way I conduct my business as I was requested. However, my account is still deactivated.
I had a call with Account Health Specialists 6 times. I have modified my appeal every time after that and even when everything was done right I was receiving the same negative answer.
They even stopped responding to my messages lately.
They do not reactivate my account, and don't want to release my funds. It's already been a year since my account was deactivated. All complaints and returns were 100% completed. There are no unsatisfied customers left. I have talked to *********************** - Leader of ASGTG Amazon ************* and he said that there are no reasons to hold my funds.
I look forward to your support
Best regards
*********************;
My seller email is **************************
Merchant Token ID **************
Business Response
Date: 10/28/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 28 October 2023.

Sincerely,
Amazon - Seller Performance.
Customer Answer
Date: 10/30/2023

Complaint: 19944327

I am rejecting this response because:
I know that Amazon holds my funds to check if the buyer returns the order and requests a refund due to a faulty item or a chargeback and amazon will pay from my holding funds.
I would like to inform the Amazon team that I have paid all return and chargeback requests received within 90 days of account deactivation and I wish to inform Amazon that the 90 day period has expired. Moreover, more than a year has passed since my funds are in hold.
The state of my account is perfect, there are no further violations of the rules.
I humbly ask Amazon to release my funds. I will be grateful to you.

Sincerely,

****************
Customer Answer
Date: 11/07/2023
Complaint: 19944327

Dear BBB,
The business don't respond for more than a week.
I am rejecting Amazon's response because:
I know that Amazon holds my funds to check if the buyer returns the order and requests a refund due to a faulty item or a chargeback and Amazon will pay from my holding funds.
I would like to inform the Amazon team that I have paid all return and chargeback requests received within 90 days of account deactivation and I wish to inform Amazon that the 90 day period has expired. Moreover, more than a year has passed since my funds are in hold.
The state of my account is perfect, there are no further violations of the rules.
I humbly ask Amazon to release my funds. I will be grateful to you.

Sincerely,

****************
Business Response
Date: 11/08/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 8th November 2023.

Sincerely,
Amazon - Seller Performance.
Business Response
Date: 11/11/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 07/09/2023.
Business Response
Date: 11/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/22/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/12/2024
Dear BBB,
I hope this message finds you well. I am writing to bring to your attention a pressing matter with Amazon, where my funds have been held for over a year without resolution. Despite multiple attempts to contact Amazon's Disbursement Team through emails, I have not received any responses for several months.
Here are the key details of my case:
Issue: My funds have been held by Amazon for over a year, and I have not received any communication regarding the release or explanation for the extended hold.
Communication Attempts: I have reached out to Amazon's Disbursement Team through emails multiple times over the past several months. Unfortunately, I have not received any responses, making it challenging to understand the reasons behind the prolonged fund hold.
Impact: This situation has caused significant financial strain, and the lack of communication is deeply concerning. I have been unable to obtain information or guidance on how to resolve this issue.
I have exhausted internal channels, including attempts to contact Amazon Seller Support, and the lack of progress is disheartening. I am seeking assistance from the BBB to help facilitate communication and resolution in this matter.
I appreciate your prompt attention to this urgent issue and look forward to your assistance in resolving this situation.
Sincerely,
****************
Customer Answer
Date: 01/23/2024
Dear BBB,
I hope this message finds you well. I am writing to bring to your attention a pressing matter with Amazon, where my funds have been held for over a year without resolution. Despite multiple attempts to contact Amazon's Disbursement Team through emails, I have not received any responses for several months.
Here are the key details of my case:
Issue: My funds have been held by Amazon for over a year, and I have not received any communication regarding the release or explanation for the extended hold.
Communication Attempts: I have reached out to Amazon's Disbursement Team through emails multiple times over the past several months. Unfortunately, I have not received any responses, making it challenging to understand the reasons behind the prolonged fund hold.
Impact: This situation has caused significant financial strain, and the lack of communication is deeply concerning. I have been unable to obtain information or guidance on how to resolve this issue.
I have exhausted internal channels, including attempts to contact Amazon Seller Support, and the lack of progress is disheartening. I am seeking assistance from the BBB to help facilitate communication and resolution in this matter.
I appreciate your prompt attention to this urgent issue and look forward to your assistance in resolving this situation.
Sincerely,
****************
Business Response
Date: 02/05/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on February 5, ****.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 02/05/2024

Complaint: 19944327

I am rejecting this response because:

I am writing to express my deep dissatisfaction and serious concern regarding the unauthorized withdrawal of funds from my Amazon account. Upon my recent account review, I discovered that my funds were wrongfully deducted, resulting in a zero balance.
I want to emphasize that this deduction occurred without my permission, and I did not engage in any transactions that could lead to such an outcome. Therefore, I demand an immediate refund of all stolen funds to my account and the WITHDRAWAL of my funds.
I expect this issue to be resolved promptly and in accordance with consumer protection laws. Otherwise, I will be forced to escalate this matter to law enforcement authorities and hold all parties responsible for this unlawful action.

Sincerely,

****************
Business Response
Date: 02/09/2024
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 06/03/2023.

Regards,
Amazon
Business Response
Date: 02/12/2024
Hi,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2/12/2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had $943.00 on my amazon gift card account, as i add prime to my account i was told i had to delete one or more of my other account by a customer sever rep when switching the account it didn't switch my $943.00, and now I'm beening told they cant find my money.
Business Response
Date: 04/18/2023
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the missing Gift card from your account.

I've researched the account with this email ID and can confirm that there is no Gift card on this account. We request you to write us back from the email ID of your previous account and include the claim code or Gift card Id's of your gift card for further assistance.

Please be informed if the account associated with the Gift card balance is closed and data is deleted, we cannot take any action or restore the gift card.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 18, 2023, I purchased six (6) dresses for an upcoming conference. After the order arrived, I discovered that I no longer needed the dresses due to the required dress code. I returned the dresses, via the return option at ****** and received confirmation from Amazon that the dresses were received on February 22, 2023. The order number was ORDER # ***-3663824-6651469 and the total was $247.98. The credit card that was used to purchase the dresses originally was comprised and my bank issued me a new card. Even though it was the same checking account, I was informed by Amazon that they were unable to issue a credit back to the original credit card used to purchase the dresses because the credit card number changed.After speaking with several individuals, I was informed that they could either issue me a gift card for the amount or issue me a check. I selected for a check because I did not want a gift card. On March 1, 2023, I received an email from Amazon indicating they could not refund the monies back to the card (which I understood based on my conversations) and asked for my preference on how I wish to receive my refunds. I responded stating that I would like a check issued (mailed) and provided my full mailing address. Since that time, I have contacted Amazon multiple times and spoke with several individuals and supervisors. Each time, I have been told they do not have any updates for me and someone will get back to me with whether or not the refund check will be issued. I have been waiting patiently for a response and continue to contact with no avail.I am filing this complaint to not only voice my concern with the customer service I have been provided but need help with getting the refund that is due to me. The dresses have been returned yet it does not appear as if my multiple requests for the full refund has been recorded or being processed. Again, the order number was ORDER # ***-3663824-6651469 and the total was $247.98.
Business Response
Date: 05/30/2023
Hello Ms ********** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-3663824-6651469 and we're sorry for any inconvenience you've had.

A refund of $247.98 was issued on May 16, ********************************************************************* Your Account here:

*************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi,this is yumei from *****,I recently registered an account on Amazon in ***************** and bought some swimsuits. It may be that my account was blocked due to improper operation. Now I attach my credit card bill for 2 months and credit card information. Please help me to appeal the account back.Since I dont live in *****************, the information I wrote above is the address of the transshipment office. My billing address in ***** is in the attachment. If you need more information, please let me know, thank you?
Business Response
Date: 04/25/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 04/25/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 05/01/2023

Complaint: 19935176

HI,
According to Amazon's request, I provided information on April 27th, but did not receive a reply.

Sincerely,

**yu **

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.