Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,316 total complaints in the last 3 years.
21,861 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern: I am writing to express my dissatisfaction with the Avanti Ultra Nano-Titanium and Nano-Ceramic Flat Iron I purchased on May 27, 2022. After receiving and testing both items, I realized that what I was sent was a defective flat iron. In fact, the iron did not heat up as it should. The flat iron took almost twice as long to heat up and required twice the amount of passes in order to work. I have had to revert back to my old iron since. This was going to be the first time in my life reaching out to amazon. When I did I was told to drop off at purolator (insanely far from my house) or purolator drop off (which is not an available option since I am working 7 days a week at this moment). Both of these options are not possible since of my current situation. I reached out to amazon for further help and they told me that these were my ************ and there were was nothing else they could do. They kept forcing me to accept these options and when I asked if there was anything else I could do they would rudely disconnect and treated me like I was worthless. I first spoke to ***** ******* and lastly to Wonique. Each of these agents just passed me around and disconnected from the chat instead of truly looking to help me. I feel so so disrespected and disgusted by this experience. I now believe that you CANNOT buy from amazon with confidence and I am NOT looking to order anything else from here. ORDER # ***-5482391-8489862 To resolve the problem, I would like a full refund to be issued. I purchased the Flat Iron on May 28, 2022 and I am still covered under amazon guarantee. Thank you for your anticipated assistance in resolving my problem. I will wait 5 business days to hear back on this matter before seeking help from a protection agency. Yours faithfully.
Business Response
Date: 07/19/2022
Hello Omid,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with your order and have reviewed the issue in detail. While I can relate to your inconvenience in this matter, the response provided was correct and we would need a return to come in for a refund to be issued.

A prepaid return label for *********** has been issued considering the issue you have shared with us, we hope this mitigates any return related inconvenience.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. Amazon has my account confused with another. I've been trying to create an account with Amazon and they keep closing my account due to misuse of Amazon services and I've never done such thing. I don't even know what that means. I just use Amazon like a normal person, on top of using things like Amazon Associates since I do ******* with about ****** subscribers. I'd like to continue using Amazon services such as Prime Video, shopping (of course) and others. I used to order on Amazon all of the time. My email is ***************************** Please, let me give you the opportunity to show you I mean no wrongdoing. If I return an item, it's only because there was something wrong with it. I'd like to make Amazon and myself money with associates, along with me purchasing things. On top of that, I have Amazon devices I can no longer use because they closed my account. I give you permission to closely track my account to make sure I'm not doing anything wrong. There's no alternatives that even come close to Amazon. Once again, I have a ******* channel with about ****** subscribers and growing, on top of other channels. Why would I risk my ******* channel to "misuse Amazon services" on top of risk my Amazon Associates income? I'd like to start linking Amazon products again. I got a lot of clicks on those links. Now I'm forced to link my audience to other websites.
Business Response
Date: 06/28/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 28th June 2022.

Sincerely,

********
Amazon.com
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been tryna get my money back for days they aint helping at all keep repeating themselves over again say I can get a refund for them losing a package I want a full refund for both of my orders
Business Response
Date: 06/28/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery and refund.

I'd love to help, however, I wasn't able to find the order you asked about using the email address on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account.

Please write back with your Amazon account associated email address/phone number and any related order numbers available so that I can investigate further.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 06/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** my email is ******************** and my order number from Amazon is cookieg981@ Gmail.com 112-9884122-5642648 112-7760280-6445823 112-6980560-1846637
Business Response
Date: 07/20/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues.

Thanks for the order details.

I've checked and see that the orders were delivered at the provided address as per the order tracking we have.

I'm sorry, we'll not be able to take any action in this case as the tracking shows delivered.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/25/2022

Complaint: 17484598

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****************************** 3 party saler approved return of item but never picks (refusing) up the item Now today all of a sudden asking for pictures I feel this is harassment n discriminating against me Speaking to manager name *********** in regards
Business Response
Date: 08/22/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaints regarding GTRACING Gaming Chair with Footrest, Bluetooth Speakers Ergonomic Carbon Fiber Leather High Back Music Video Game Chair Heavy ******************** Des.

We've forwarded this complaint to our A-Z Guarantee team for further investigation. The appeal was denied as the return request was raised outside the return window of 30 days after receipt of product. They informed that the seller agreed to arrange collection and refund and asked for full address. We request you to work with the seller to arrange for return.

Unfortunately, we're unable to take an action on this order.

We appreciate your cooperation and understanding in this matter.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022
The request to return was done it the requested time frame
Amazon failed to not pick the item up within a Timely ******************************* had my case open that I ask they Amazon shouldnt close without the matter being resolved
If I have to file a civil lawsuit I will
***************** Ill b if this issue isnt resolved

Customer Answer
Date: 10/27/2022
Due to me filing a complaint
Has cause my account to be lock & inaccessible
Business Response
Date: 11/09/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/9/22 confirming account reinstatement.
Sincerely,
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me n would like for the employee to b held accountable. Why wasnt my account not assessable n is this issue resolved with Amazon *** driver

Sincerely,

*****************************
Customer Answer
Date: 12/15/2022
Amazon is still refusing to allow me ***** to my account
They still got an hold on my account
Business Response
Date: 01/03/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern that you have shard with us on this matter and have reviewed the account in detail. As of Friday, December 16, 2022, we have resolved the disputed charges on your account and restored your full access to this account.

Further your Amazon Prime Membership courtesy of Metro by ******** has been re-activated. We sent you an email on this subject on Wednesday, December 28, 2022 at 11:19 AM (PST), I hope this helps.

If you still run into any issues, feel free to reach **************** over chat or call 24/7 with specific information so we can look into the matter and assist.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/04/2023

Complaint: 17484576

I am rejecting this response because:

Sincerely,

*****************************
Raman the gaming ******* sr ****** issue wasnt never resolved I filed a a & z asking that they dont remove the a & z until the matter was resolved n it never was n they never attempted to pick up either items
Business Response
Date: 01/14/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the return on the GTRACING Gaming chair on Order ID: *******************, and have reviewed the issue in detail. We are not able to issue any refunds or billing adjustments at this time.

The item was shipped and sold by a third party seller, they handle their own returns. The seller, while approving the return, had issued a return label which needed to be paid by the sender and then requested to be refunded the shipping charges. In this case, we are not able to require the seller to send a prepaid label or arrange a pickup.

Considering the time that has elapsed since the return label has been issued, we recommend that you work with the seller on this issue. You could write the seller using the Contact Seller option on the order details page.

I also share the link to the seller's home page to contact them. Please quote the order number and the relevant issues pertaining to the email so they can research and offer available options.
***********************************************************;

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/01/2023
To whom it may concern I would like to reopen my ********** forwarded over the info between *************************** in regards to this matter. I ask Amazon not to close my case out until this is resolved N Amazon closed it out ******************************** didnt acknowledge the complaints about the phone
They didnt respond to it

Business Response
Date: 02/03/2023
Hello,

We have reviewed the issue filed for Order ID ******************* and noticed that the A to Z Guarantee Claim was denied.

Order was placed on 02/17/2022. ***** raised a return request on 03/26/2022 and on the same day, the request was approved by the Seller. ***** didn't return the item within the return window as they wanted a pick up to be arranged for the item.

On 7/7/2022, Seller reached out to Buyer asking them to provide address details in order to arrange Call Tag/ Pickup. Since, ***** failed to respond with the requested details on time, they are ineligible for a return and refund.

In summary, we are unable to issue a refund to the Buyer as the return guidelines were not met for this order, by ******

Sincerely,
Initial Complaint
Date:06/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon.com has closed my account. I need my account back. I've paid for their prime membership. I have gift card balance in my account. I also have lots of photos in amazon photos app.On June 15, 2022, Amazon.com sent me an email stating I violated their gift card policy. In the email, Amazon.com required "If you believe we took this action in error, please reply with an attachment of the gift card purchase receipts." I did exactly as Amazon.com requested. I replied with a purchase receipt and a photo copy of the physical gift card. I didn't receive any email back from Amazon.com.On June 22, 2022, Amazon.com sent me an email, told me that my account has been closed.
Business Response
Date: 07/10/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

Customer Answer
Date: 07/13/2022

Complaint: 17484570

I am rejecting this response because:
I didn't buy gift cards from third party. I received gift cards from friends and family. I provided some receipts my friends provided.
I want my amazon photos back please. There are many photos of my babies. Please! Please! Please!

Sincerely,

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.