Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,351 total complaints in the last 3 years.
21,826 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to send back a watch again because they are faulty. there saying they refunded me for a watch that i had till today april 17 2023. I just sent it back this morning. tracking number1z4718ee9064968425.
Business Response
Date: 04/19/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Smart Watch(Make/Answer Call), 2023 Upgraded Fitness Watch with Heart Rate Blood Pressure Monitor IP67 Waterproof Bluetooth Phone Watch 1.7" Touch Scr

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that refund for $43.18 has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reached Amazon Customer number in order to dispute an unauthorized AMZ PRIME MEMBERSHIP SIGN UP. Agent identified his Department as MARKETING and that I had reached the correct Telephone line. However all lines are busy for 7 minutes. In the meantime there was a rebate I was entitled to get. After listening they couldn't put me through and transferred call again for the same promotion.After 3 different attempts I was never able to reach the desired representative. Amazon is holding Customers and HIGHJACKING the intended business phone call for selling purposes. This practice is unethical if not ilegal.Customers should not have to be put through this in order to question an administrative mistake by the retailer. BBB should be aware this is being done as it isn't a current practice at any other retailer that I'm aware of. HIGHJACKED and UNETHICAL. Please be aware I have never filed any complaints before. I am very patient and able to understand the call center employees outside this Country have a script to follow. AMAZON should offer a dedicated line to offer Customers a venue and direct line to solve any issues with the Company's unauthorized transactions.Thank you
Business Response
Date: 04/19/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about the experience you had when you called our customer service for help.

I would like to confirm that there are no phone calls recorded under your account. To contact our customer service, it should always be from your account.

To contact us, visit ********************************************************** and follow the prompts.

Further regarding Prime, I would like to know if you were charged in addition to what is regularly charged for your Prime membership which is the monthly prime membership which is charged on 13th of every month.

Just for your information, you have been a prime member since November 13, 2022.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couch from Amazon the couch was not correct and broken. I was told by Amazon representative to personally mail the couch I ordered back to seller and I would be guaranteed to get my return shipping fee back from Amazon. I spent $500 at *** to return the couch. This was in February. The representative who told me to do that made no note on my account so there is no record of this. I have contacted Amazon for the last month about this not getting anywhere. They have made multiple claims called A-Z claims but have not received my money back as promised. The representatives keep giving me the run around. I have emailed them the receipt from *** showing the shipping paid. It was more than the couch cost so I would have never done this unless someone told me too and guaranteed my refund.
Business Response
Date: 04/20/2023
Hi,

We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer has requested a refund for the return cost involved.
We have reached out to the relevant department to review and take action on the return shipping cost and are currently awaiting a response from them. We'll circle back to the Buyer with a confirmation on the status of the return cost request placed.

Sincerely,
Customer Answer
Date: 04/21/2023

Complaint: 19945315

I am rejecting this response because: this is the similar response I have received from them with no actions taken for the last two months. This issue started end of Feb and now it has been 2 months with no shipping refund. They told me to return the item and promised a return shipping refund which now they are trying to back out of.
Sincerely,
*******************************
Business Response
Date: 05/04/2023
Hi,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer has requested a refund for the return cost involved.We have reached out to the relevant department to review and take action on the return shipping cost and are currently awaiting a response from them. We'll circle back to the Buyer with a confirmation on the status of the return cost request placed.
Sincerely, Amazon
Business Response
Date: 05/14/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund of return shipping charges for the item YODOLLA 79" Sofa Couch, Faux Leather Couch, Mid Century Modern Couche.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $496.46 has been issued to your original payment method on Saturday, May 6, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an over $500 order with the business and the items in my order were separated into several packages and deliveries. I received a notice that some of my items were delivered with a picture. There were clearly 4 packages in the photo and I was told that two pairs of shoes I ordered were in one bag that could not fit two pairs with out being packed full. I did not receive one pair of shoes and called customer service to report the missing item the same day. I was told that they apologize for the missing item and I should receive it by 8 pm the following day. I waited two days and nothing even when the rest of my order was delivered correctly. I contacted customer service and informed them of the information. I was given the run around and finally spoke with a so called "Leader/Supervisor" **************** Who was absolutely no help and made me feel as if I was in the wrong and a liar on one $34 item in a $500 order. She proceeded to not let me provide any information to prove my case even when I dug in the trash for packaging and offered photos. She just continued to say package weights matched and I had no options. Finally she hung up on me. This was the worst customer service I have ever experienced. I only want the item I ordered delivered to me, nothing more, nothing less.
Business Response
Date: 04/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the missing item Crocs Unisex-Adult Classic Clogs (Best Sellers), Black, 9 Men/11 Women.

I apologize for the inconvenience that you have experienced in this case. I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

I've issued a refund of $36.60 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************. Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/17/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 2, 2023 I placed an order for the Delta Trinsic VoiceIQ 9159TV-BL-DST kitchen faucet for $599.99 plus $4200 tax -a total of $641.09. On March 16 Amazon had the same faucet for $534.08 plus tax. Per Amazon policy, I returned my first one and purchased a new one. When I placed my reguren in Amazon is stated I would need to pay about $20 in retune shipping -no other charges were shown, so I proceeded execting this. AFTER the return was delivered, I received an email March 25 stating my refund was only $495.67 due to a $138 restocing fee. I contacted Amazon through a phone call on March 27 and was told they would correct these and refund the restocking fee. Amazon did not do this, but instead opened a dispute on my behalf with the seller. I responded in Amazon's system, but no reply happened. I contacted Amazon a seond time on March 31, they apologized and again stated they would refund the restocing fee. On April 3 I received an email stating they refunded $8.32. On April 4 I contacted Amazon a third time, and again they apologized and assured me they would refund the restocking fee. I asked them what assuranced they had, since I was told this twice previously, the agent assured me I would receive the refund. No refund has been issued.
Business Response
Date: 04/20/2023
Hello,

We have reviewed the issue filed for the Order ID #******************* and noticed that buyer has requested a refund for $138.

A refund has been issued to the buyer to the original payment method on this order.

Refund Date: April 20, 2023.

Refund Amount: $138.

In summary, we have issued the requested refund to buyer and the issue is closed from our end.

Sincerely.
Customer Answer
Date: 04/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon attempts to FORCE me to use fulfillment by them and not another company. This monopolization is illegal and I refuse to sell further on Amazon. They won't close my account and state this is in effect until this issue of me selling FBA is resolved. Several requests have failed and they keep my financial earnings in the hold under a "reserve" status.
Business Response
Date: 04/19/2023
Hello,
We have reviewed the seller request and see that they have pending inventory in their selling account. Additionally, we also see that there are reserved payments which has to be cleared before closing the selling account.
Thanks.
Customer Answer
Date: 04/19/2023

Complaint: 19945285

I am rejecting this response because:
This is bullcrap. The reserve payments are cleared and the store does not have to have its inventory "cleared" before anything. Another lame excuse to not close the store, use my busines name illegally, and to hold on to my money after they already nickel and dime me for every other possible charge.

Amazon is attempting to FORCE me to sell Fulfillment By Amazon only to get more money. I don't use FBA and they restricted my account to only sell FBA.

Is it because you aren't based in the ** anymore that you think you don't have to follow US law with monopolization, Amazon?
Sincerely,

***********************
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 15, 2023 I loaded two MasterCard SecureSpend Gift cards onto my Amazon.com account, $500 each.The Bike I am trying to purchase cost over $800, therefore, I have to use both cards to pay for it.To do this **************** said to Load both cards onto the Wallet Balance and pay for the bike from there.So, I tried to then load both Card numbers onto the Amazon ReLoad, in the Wallet Balance Screen.Amazon then produced a message that said "suspicious activity detected',and to "provide documentation of proof of Card Ownership such as a receipt".I uploaded the Wal-Mart Receipt of both Cards that were purchased earlier that same day.Amazon.com then emailed to me and said that was insufficient,and shut down my account ***************************** then emailed to me and said not to create any other account using ************************* is an entirely unfair Business Practice.I am trying to spend over $800.00 and am now shut down completely for trying to load the payment cards.Amazon.com is unresponsive, except to say, Account Access Denied. It may be that their Wallet Reload is not working or it may be some type of discrimination toward the customer.In any case it is definitely, False Advertising, in that the Payment for a Product cannot be accomplished as Advertised on their Website.
Customer Answer
Date: 04/27/2023
BBB ::

Refer to the Complaint ID

19945198

Amazon closed my account and did not

Refund the money on the Account

Balance of at least $7.00.

They have a hold on the Account.

See Complaint ID.

I want the money Back !!!

***********************
Business Response
Date: 05/09/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your account is on hold.

I apologize for the inconvenience that you have experienced in this case.

We have restored your access to this account. You can now sign in and place orders.

Thank you for your patience.

If you want to continue using Prime benefits, please re-subscribe.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a dji drone mini 3 pro on Feb 13, 2023. Returned on Feb 26,2023. The package was received by amazon on Feb 28, 2023 @ 9:29 am. I have called asking when this will be refunded and have not been given an answer short of wait and we will get to it. I returned another package at the same time and have already been refunded. The order number is 112-7601806-8849812
Business Response
Date: 04/19/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the item was delivered on March 1, 2023. As our customer service department informed, I would suggest you wait till May 1, 2023. If the return isn't processed, please reach out to *** in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/19/2023

Complaint: 19945038

I am rejecting this response because: you just indicated you have received the return why would I need to reach out to *** when you have already received it? This is becoming a continuing problem with amazon

Sincerely,

***********************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account went from a personal account to a business account because I own rental property. But when I decided I did not need/want a business account the process of switching back to a personal account was awful. I finally got someone thru customer service to switch it all back only to find out now I am blocked from leaving any reviews for some reason unknown. I called customer service several times and they keep telling me that it will be fixed and it has not. It has been over a year since this happened and I am very unhappy about this since I shop a lot on Amazon. If I had known all this before hand I would have never let my account be switched over.
Business Response
Date: 04/19/2023
Hello *******,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violate our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We are here to help.
If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at ***************************************.

To learn more about this policy, refer to the following resources:
-- "Community Guidelines":
*****************************************************************************
-- "Anti-Manipulation Policy for Customer Reviews":
*****************************************************************************
-- "About Promotional Content":
***********************************************************************************

Amazon Review Moderation team
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** will just close my account with Amazon then since it is same generic answer I got in the email they sent me last year when my account had been compromised.
Thanks..

Sincerely,

*************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing in connection with Amazons rejection of my request to withdraw funds from my deactivated seller account. According to **********************'s policy, I have the right to withdraw my funds 90 days after deactivation, and the amount I am attempting to withdraw is $4938.06.I have contacted Amazon Payment Team multiple times to resolve this issue, but I have not received a satisfactory response. I have provided all necessary information to support my request, but my withdrawal has been denied without explanation.I strongly believe that if Amazon will notice my case with your help, it will see that there was just a misunderstanding or some kind of technical error, and I am seeking the assistance of the Better Business Bureau to help me resolve this matter. I would appreciate any assistance you can provide in helping me to access my funds.I am very grateful to you for giving people the opportunity to contact and convey their problems to large companies.Best regards,****************
Business Response
Date: 05/03/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-08-04.

Merchant Credit Team Amazon.com

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