Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,346 total complaints in the last 3 years.
21,814 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 1/30/23 for two garbage disposals in the amount of $347.68. Amazon stated that they were delivered on 2/8/23 but I never received the items. On 2/9/23, I called Amazon to notify them that my package was stolen and requested a refund. I was told that I have to file a police report which I filed on 2/25/23. I then called Amazon again and provided them with the police report number and stayed on the line with Amazon while they called the police department to verify the report. After being on the phone with them for ***** minutes, they said the police department isnt answering the phone and I have to call back again another day so we can try three way calling again. For weeks, I called Amazon and stayed on the phone with them for ***** minutes each time and they kept telling me the police department isnt answering the phone. One representative informed me that after 50 days of not being able to reach the police department, I should call Amazon again and they will automatically refund me. I called Amazon today 4/17/23 and was informed that they cant refund me because 60 days had passed. Prior to this, no one had informed me that I only had 60 days. All they said was that after 50 days, I would get an automatic refund. Basically, Amazon was buying themselves time and stringing me along for months so they can say that its passed the deadline so they dont refund me.
Business Response
Date: 04/20/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that you havent received your item(s) from order #***-1524879-0249065.

Based on the results of our investigation, we aren't able to provide a replacement/refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

***********************
Amazon.com
*****************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Seller Performance Team and ******************* Team,My account is associated with the email *************************** was inactive for the reason of suspected inauthentic product violation for ASINS Asin B00MYK7002 Brand: Dry Idea Asin: B012RFVHSO Brand: Olly Asin: B07R3QQX37 Brand: The Pioneer Woman suspected violation of policies:-- "Amazon Anti-Counterfeiting Policy"********************************************************** -- "Program Policies"**************************************************** -- "Amazon Services Business Solutions Agreement"***************************************************** I completely understand Amazon's policies listed above I confirm that I am 100% following all compliance and on notification send to me on Dec 4, 2022, at 9:59?PM team requested me to prove the authenticity of the products.ASIN: B012RFVHSO ASIN: B00MYK7002 ASIN: B07R3QQX37 To prove and ensure authenticity 100% accurately I have attached pictures of the actual products which are representing them with their UPCS and their manufacturer address and phone number.which 100% proves that all these products are sourced from authentic manufacturers I have also verified that all these products are manufactured before I received a violation.I have never received any order for these products on Amazon you can check the history here ********************************************************************* Still, I have inventory with me, unfortunately, I don't have an invoice but the authenticity of the product can be verified from their pictures as it is clear that all these products are sourced from only authentic manufacturers.I request you to reactive my account so I can do more with Amazon FBA. All this evidence is more than enough to prove authenticity. If you still need any questions you can ask me.If you will not reactive my account I will take this to small claims court and will prove there that these products are authentic.
Business Response
Date: 04/19/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a mattress from Amazon that was delivered on the 22nd. I have been trying to return the mattress since the week of the 27th. Amazons policy says that opened and expanded mattresses to not to be returned in order to receive a refund. However, they have forced me three times now to set the item outside for pickup and the driver does not show up, call or ring the doorbell. This has happened three weeks in a row. I have missed work and activities to stay at home waiting for them to pick up this mattress each time. I live alone, am injured and have had to pay each time for someone to bring the mattress in and out. This is all against their return policy. I just want my refund.
Business Response
Date: 04/19/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the mattress pickup.

I've checked and couldn't find any account with the email address provided in the complaint. I would request you to please use your account email address to send an email to the below email address with the order number so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a chair from Amazon, they took my money and never shipped my chair to me. After 3 weeks of back and forth with customer service the chair never shipped and they had no plan of ever shipping it. I worked my way up to the highest person in customer service and they wanted to do nothing for me, were very rude to me, and refused to put me on the line with anyone that was willing to try to help me. They were even trying to refuse to refund the money they took for my item and give me a meaningless ***** refund on a 200+ dollar item. I have filed complaints directly to them and nothing has been done to resolve this issue. They are trying to scam 200+ dollars from me.
Business Response
Date: 04/19/2023
Hello ***********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was canceled and a refund was issued to your pinless debit card in the amount of $206.04 on Monday, April 17, 2023. You should see the refund within 10 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/19/2023

Complaint: 19946650

I am rejecting this response because:
I have responded back to the email that this company sent me with my response due the the issue at hand that I was promised my item and my money back and have yet to receive the product. I am also asking that the individual that was extremely rude to me be dismissed from their position. I hope that they respond back to my email in a timely manner.

Sincerely,

***********************************
Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item ************* Galaxy S22 Ultra Cell Phone, Factory Unlocked Android Smartphone, 512GB, 8K *************** Brightest Display ******* S **** Long Battery Life, Fast 4nm Processor, ** Version, Green Amazon Order Number: 112-1464113-5561013 Quantity: 2 ************ Receiver : AMAZON I tried to contact *** and Amazon but they were very rude and unresponsive and said like we will not provide refund for you. And if I ask details or why they could not refund, they say like item has not received, but I sent the both items in ***(Please find the attachment for *** tracking). Both very not much helpful and not sure whom I need to reach out so I filed a complaint here. Please help to resolve this issue and feel free to reach me out for any information.Thanks in advance..!!
Business Response
Date: 05/21/2023
Hello Ms. *****************************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

As we have received only one item, we are unable to issue refund for the charge. This has been finalized by our Executive Customer Relations team.

I'm sorry, we do not have any other option in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 28th, 2022 I submitted the complaint ******** I did not received a response from Amazon and I can not access to my marketplace, please help me, I just want recover my store.
Business Response
Date: 04/19/2023
Hello ***************************,

We reviewed your submission. At this time, we are unable to confirm delivery of your recent seller-fulfilled orders and do not have enough information to reinstate your account.

As a reminder, your Amazon seller account was deactivated because we have information that it has been used to engage in deceptive, fraudulent, or illegal activity. We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store until you are able to provide the information listed below.

Please submit an explanation from the email that you used to register your Amazon account. Your explanation should include the following information:
-- Tracking information for recently shipped self-fulfilled orders.
-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders that *** include buyer confirmation of receipt or proof of delivery documentation.
-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.
-- Evidence to support identification of your business, e.g., business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Ensure your account is updated with your latest business information.
-- In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.

We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.

Thank you,

Amazon.com
Customer Answer
Date: 04/21/2023

Complaint: 19946432

I am rejecting this response because:

I have all the disposition to attach all the information however I DO NOT HAVE ACCESS TO MY STORE the information that I have is extracted from my email and I will attached here.
IN ORDER TO HAVE MORE INFORMATION AND EVIDENCE OF MY STORE, PLEASE HELP ME TO ACCESS MY MARKETPLACE.

Sincerely,

***************************
Business Response
Date: 04/25/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on April 19 2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered dolce Gabbana cologne for men, dolce Gabbana the one perfume for women came to my residence. I order through Amazon, walk fragrance is a third-party seller. While petitioning on the Amazon app for a refund/return, the algorithm made me aware that the I item in question could not be returned . The site then asked me if I would like further help, I checked off yes for a chat with customer service. I was connected to a young lady named ******, ***** said that the item was not a returnable item. She also mentioned that she would be reaching out to the third seller party and to be on the lookout for an email. ****** told me that if I didnt hear anything from the third party seller that she will start an A-to-Z claim for an internal investigation into the issue, and that upon resolution I will be given a full refund and that because the item was non-returnable I would be able to keep the perfume. So I waited 24 to 48 hours, I am not married I do not have a fianc nor am I involved with a young lady my mom is deceased my sister is deceased and I couldnt think of anyone to give the perfume to. Im in treatment at the moment for substance abuse, so I gave the perfume to my counselor whos been very instrumental in my treatment. A day or two later I received a message/notification from walk fragrance , Saying or asking me to return the bottle of perfume with the shipping label and they will refund the full purchase of the item. I tried to explain to walk fragrance that Amazon told me that the item was non-returnable. The item was $55, I am on a very very very limited income, again, because I am a treatment for substance abuse. At this moment in time and $55 is quite a bit to me. I was very compliant I was very obedient with suggestions on how to go about dealing with this matter, I have sent several messages between the both of us back-and-forth. This is my only solution. Im hoping you can help me . Thank you, I look forward to hearing from you.
Customer Answer
Date: 04/18/2023
Curious as to what more clarification is required? I dont see a question.
Customer Answer
Date: 04/19/2023
I ordered dolce Gabbana for men, a bottle of dolce Gabbana the one for women perfume was sent to my address. I contacted customer service at ********************** to make them aware that the wrong item was sent to my address. **************** made me aware that perfume/cologne were non-returnable items. And they would make every effort to remedy this situation. Amazon customer representative ****** by way of chat texting, made me aware that third-party sellers did not exchange or except returns on cologne/perfume. I was also made aware that to be on the lookout for a response in the message center. ****** also made me aware that because third-party sellers did not except returns on fragrances that I would be able to get a full refund and keep the bottle of perfume . I have no use for the perfume, so I gave it away. As I mentioned before Im not married I dont have a fianc or a significant other. My mom passed away three years ago I really dont have someone special in my life to give the perfume to , so I gave it to my counselor who has been instrumental with helping me with my treatment. A day or two later I received a text/message that the only way I could get a refund was to return the perfume. That was from the third-party seller . I made the third-party seller aware of what I was told from Amazon. So there is a clear disconnect between Amazon and the third-party seller. There is miscommunication. Amazon is not aware that third-party sellers do except returns. And the third-party seller was not aware that Amazon didnt know they would except ******* and Im somewhere stuck in the middle out of $55! I would really appreciate your help. Thank you
Business Response
Date: 04/22/2023

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer received a different item, other than the one ordered.
A full refund has been issued to the Buyer in the original payment method.
-- Refund Date:4/22/2023
-- Refund Amount: $55.15
In summary, the Buyer has been refunded with the order value.
Customer Answer
Date: 04/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 2, 2022 I ordered Shark AV993 IQ Robot Vacuum, order number: 112-3721220-9643451 via Amazon.com for $280.44. The vacuum stopped working within days so I returned via *** pick up on Oct. 10, 2022. The *** pick up receipt is attached, tracking number 1ZA663W92601603374, which was received by Amazon on Oct. 12, 2022. I reordered the same vacuum cheaper for $230.80 on Oct. 15, 2022 expecting to be refunded for the original. I never received a refund or credit from Amazon. When I called the ******** Service agent stated they never received the item but I have proof via *** tracking that the item was received. I want an immediate refund of $280.44.
Business Response
Date: 04/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Shark AV993 IQ Robot Vacuum, Self Cleaning Brushroll, Advanced Navigation, Perfect for Pet Hair.

I apologize for the inconvenience that you've experienced in this case.

We received an update from the return center stating that an incorrect item was received at the return center instead of the correct item, Shark AV993 IQ Robot Vacuum, Self Cleaning Brushroll, Advanced Navigation, Perfect for Pet Hair, Compatible with ****** Wi ** , Black, in your return of Order ID: *******************. Hence we are unable to process a refund for this item.

The return window return window expired on October 23, 2022. At this time, we're no longer able to accept the return of the correct item.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,

Pratap.

Customer Answer
Date: 04/19/2023

Complaint: 19946212

I am rejecting this response because: I returned the Shark vacuum with documentation and then turned around and ordered another same exact Shark robot vacuum due to the first one didn't work. Plus I found it cheaper. I submitted the *** receipt and receipts for both purchases. Amazon is mistaken and looks like this situation happens often after reading all the horrible reviews. I can't believe I am being treated like a liar and what horrible customer service. If I am not refunded I will file a Small Claims lawsuit with the St Tammany Circuit Court, *********. I want a refund or credit.

Sincerely,

*************************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB Amazon had put all of our inventory in a reserved status a year ago in our Amazon account resulting in our inability to remove our inventory from their FBA warehouses. Amazon is sending ** Emails for 30 days notices to remove our inventory from their fulfillment centers. uploaded with this complaint where they indicate that our merchandise in their FBA warehouses may be disposed of if we do not remove it. After we received the 30-day notice, we asked Amazon many times to change the inventory status in our Amazon account to allow ** to remove our inventory, but they have failed to do that and so, we filed this complaint. We again request that Amazon immediately today change the inventory status in our account to allow ** to remove it as they have demanded we remove it. We request that of their own accord that they immediately today return all of our inventory to **. We are requesting for Amazon (reserved inventory team) to RELEASE our inventory so we can create a removal order.************************* Managing Partner,ITIME 2 LLC ********************************************************* ****************** ************
Business Response
Date: 04/19/2023
Hello from Amazon,

Please ask the Selling Partner to elaborate their concern in detail.

We will proceed further once we have the information.
Customer Answer
Date: 04/19/2023

Complaint: 19945976

I am rejecting this response because:

The Problem: Amazon has ** in a Catch 22 paradox in its requesting that we remove inventory from their FBA warehouses, but at the same time Amazon will not change the settings within our Amazon seller account to allow us to place product removal orders.

Weve been Amazon sellers since 2014. Our seller account was suspended in 2021. We strongly believe that the basis of the suspension was unfounded. Accordingly, we have appealed the suspension. However, Amazon has declined to reinstate our account.

We stored our product in Amazons FBA warehouses for direct delivery to customers. After the suspension Amazon put our entire inventory of products in a reserved status within our seller account. The reserved status prevents us from placing inventory removal orders for us to get our products shipped back to us from Amazon warehouses.

Additional Resultant Problem: At the same time that Amazon is requesting we remove our inventory (while its not changing our seller account settings to allow us to place removal orders) its sending us notices every 30 days that unless we remove our inventory from FBA warehouses it may be disposed of. In addition, its warning us of storage fees if we do not remove our products.

Prior Requests: Weve made repeated requests by every means possible asking that Amazon change the status of our products in our seller account so that we can place product removal orders, but so far Amazon has not been able to do this. So, we file this complaint.

Request: We need immediate help from one of Amazons agents with the ability to change the account setting so that we can place product removal orders and hereby request that they do so. Uploaded with this reply to Amazon is a copy of one of its 30-day product removal notices and a copy of its warning of storage fees if we do not remove our products.
Sincerely,

*************************
Managing Partner,
ITIME 2 LLC
***********************************************************
******************
************
Business Response
Date: 04/30/2023
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Customer Answer
Date: 05/04/2023

Complaint: 19945976

I am rejecting this response because:
The Dilemma: Amazon has ** in an unresolvable paradox: As sellers its requesting that we remove our product inventory from their FBA warehouses, repeatedly sends us notices every 30 days that if we dont remove the inventory it may be disposed of and repeatedly warnings of possible storage fees if its not removed (uploaded hereto). But, at the same time Amazon will not change the settings within our Amazon seller account to allow us to place product removal orders.

Weve been Amazon sellers since 2014. Our seller account was suspended in 2021. We strongly believe that the suspension was unfounded. Accordingly, we appealed the suspension, but Amazon has not reinstated the account.

We stored our product in Amazons FBA warehouses for direct delivery to customers. After the suspension Amazon put our entire inventory of products in reserved status within our seller account. The reserved status prevents us from placing inventory removal orders for us to get our products shipped back to us from Amazon warehouses.

Prior to filing this complaint, we made repeated requests by every means possible asking that Amazon change the status of our products in our seller account so that we can place product removal orders, but Amazon has not been able to do this.

In response to this complaint on 4/30/23 Amazon replied in part: I have contacted the internal team to request the inventory be released or returned. ************ ***************** Partner Relations. Then, on 5/2/23 from the same Amazon agent the message in part stated: we are still investigating your issue. These two communications from Amazon (uploaded hereto) appear contradictory.

Resolution Request: We request that Amazon and its agents immediately return all of our products to us or change our account settings so that we can place product removal orders.

Sincerely,

*************************
Managing Partner,
ITIME 2 LLC
***********************************************************
******************
************

Business Response
Date: 05/16/2023
Hello from Amazon.com,

I understand the Selling Partner is requesting removal of units from the Amazon Fulfillment Centers as they are receiving e-mails stating the units will be disposed if they are not removed.

The Selling Partner currently has Unfulfillable inventory that can be removed by creating a removal order.

The Reserved Inventory is not eligible to be removed.
Customer Answer
Date: 05/19/2023

Complaint: 19945976

I am rejecting this response because:
Amazon has initiated a game of Blind Mans Bluff in this matter:

We need a very simple fix that would take Amazon 5 minutes to implement: Amazon had put all of our inventory in reserved status in 2021 within our Amazon seller account when we stopped being active sellers which the reserved setting blocked us from placing inventory removal orders to get it returned from their FBA warehouses. While at the same time Amazon repeatedly demands we remove it threatening to dispose of the inventory or charge us extra for storage if we dont remove it! Weve asked Amazon many times to remove the reserved status setting, but it has not.

Here is Amazons reply of 5/17/23: Hello from Amazon.com I understand the Selling Partner is requesting removal of units from the Amazon Fulfillment Centers as they are receiving emails stating the units will be disposed if they are not removed. The Selling Partner currently has Unfulfillable inventory that can be removed by creating a removal order. The Reserved inventory is not eligible to be removed.

None of Amazons reply makes any sense! As of 2021 we no longer actively sell on Amazon and our inventory just sits in its FBA warehouse marked reserved preventing our placing ANY removal orders, unfulfillable or otherwise. The only reason inventory is marked reserved where it cant be removed is where a seller is active and inventory is needed for some valid purpose such as to fulfill sales which does NOT apply to our case as none of our inventory is being sold.  Meanwhile, Amazon keeps threatening to dispose of it or charge us storage fees if we dont remove it!

Simple Fix: We request the Amazon Reserved Inventory Team be assigned and take 5 minutes to release our all inventory by removing the reserved status within our seller account allowing ** to place removal orders for all of our inventory.

*************************
Managing Partner,
ITIME 2 LLC
***********************************************************
******************
************
Business Response
Date: 05/23/2023
Hello from Amazon.com,

I understand the Selling Partner is requesting removal of units from Amazon Fulfillment Centers as they are receiving e-mails stating the units will be disposed and storage fees will be charged if they are not removed.

As previously informed, the Selling Partner currently has unfulfillable inventory that can be removed by creating a removal order.

The other reserved Inventory is not eligible to be removed. There is no path to appeal the reserved status of your inventory. We are unable to provide any further information regarding the status of the inventory or when it will be released to you.
Business Response
Date: 05/25/2023
Hello from Amazon.com,

I understand the Selling Partner is requesting removal of units from Amazon Fulfillment Centers as they are receiving e-mails stating the units will be disposed and storage fees will be charged if they are not removed.

As previously informed, the Selling Partner currently has unfulfillable inventory that can be removed by creating a removal order.

The other reserved Inventory is not eligible to be removed. There is no path to appeal the reserved status of your inventory. We are unable to provide any further
information regarding the status of the inventory or when it will be released to you.
Business Response
Date: 06/05/2023
Greetings,

We have reviewed the seller concern.

At this time, the inventory will remain inaccessible. There is no path
to appeal the reserved status of the seller's inventory. Once the inventory is
available, it will automatically be removed to the seller.

We are unable to provide any further information regarding the status of
the inventory or when it will be released to them.

Thanks.
Customer Answer
Date: 06/09/2023

Complaint: 19945976

I am rejecting this response because:

Amazons position is Counterfactual: We filed this BBB complaint 2 months ago on Monday April 17th 2023 and still no resolution: We need a very simple fix that would take Amazon 5 minutes to implement: Amazon had put all of our inventory in reserved status in 2021 within our Amazon seller account when we stopped being active sellers which the reserved setting blocked us from placing inventory removal orders to get it returned from their FBA warehouses. While at the same time Amazon repeatedly demands we remove it threatening to dispose of the inventory or charge us extra for storage if we dont remove it! Weve asked Amazon many times to remove the reserved status setting, but it has not.

In its latest message to us of 6/6/23 VIA this complaint Amazon states:
Greetings, We have reviewed the seller concern. At this time, the inventory will remain inaccessible. There is no path to appeal the reserved status of the sellers inventory. Once the inventory is available, it will automatically be removed to the seller. We are unable to provide any further information regarding the status of the inventory or when it will be released to them.

It shouldnt take Amazon months or years for Amazon to toggle its system to allow us to place removal orders. They offer no explanation for their extraordinarily long delay. We again request that Amazon take 5 minutes to change the setting in our seller account to allow us to place product removal orders.

Counterfactual In the meantime, we request that Amazon stop sending us notices that they my dispose of our inventory if we dont remove it or charge us for storage as we stand ready to instantly place product removal orders and the delay is solely on Amazons part. Its counterfactual for Amazon thereby to assert we are at fault for not removing the inventory when they are the obstacle.

Sincerely,

*************************
Managing Partner,
ITIME 2 LLC
***********************************************************
******************
************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased hotel luxury sheets on Aug. 24, 2022 via Amazon for $31.51 (Order# ***-1740539-6118642). Due to quality issues I returned on Sept 3, 2022 at the *** Store and received a refund the same day. Eight months later on April 16, 2023, Amazon charged my credit card $31.51 stating the sheets weren't returned. When I called the rude customer service agent stated they don't have any records dating back that far and can't track the return. I want a refund immediately of $31.51.
Business Response
Date: 04/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear of the issue that you have shared with us that you have been re-charged for the returned item Full Size Sheet Set - Breathable & ********* ***** Luxury Bed Sheets - Extra Soft - Deep Pockets - Easy Fit - 4 Piece Set - Wrinkle Free - Comfy - Dar .

Upon checking I see that I do not have an option to issue the refund of $31.51 to your original payment method. However as an exception I can issue $31.51 to your Amazon gift card balance. Please let us know if this option works for you.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 04/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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