Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,322 total complaints in the last 3 years.
21,869 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First off this is not the first time this has happened when Ive placed an order for a product on Amazon based on the advertised date and time they promised to deliver to me. Because its happened to me so many times before I decided to take a photo just to have proof. So I placed an order for some skates solely on the promise that they would deliver them overnight to me by today at 8am at THE LATEST. Well that never happened. Ive posted the photos as evidence of how Amazon incentivizes their customers to make purchases based on their promise to have that product shipped to you soon. Then when they fail to make this promise the only thing you get from them is a were sorry for the delay. Theres a reason people want things delivered sooner rather than later. Lying about when they can deliver a product puts the customer at a huge inconvenience they dont know if I need these skates asap and failing to deliver them on time has put me in a very inconvenient spot. Something needs to be done about this. I know Im Not the only one who has experienced this issue with Amazon.
Business Response
Date: 04/23/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry for any misunderstanding with reference the delivery dates. The "Want it...? Order within..." date on the product page can be different from what appears during checkout if a different delivery zip code or a different shipping speed is selected during checkout.

Your estimated delivery date, adjusted to reflect any changes you make to shipping destination or shipping speed during the checkout process, will be included on the final page of your checkout, and in your order confirmation email.

If you would like to cancel your order due to a change in this delivery date, you can follow these instructions:
1. Go to Your Orders (********************************************************)
2. Click the "Cancel Items" button.
3. Select the check box next to each item you want to remove from your order.
4. Click the "Cancel checked items" button.

You can find more information about our Shipping & Delivery Help Pages here:
*******************************************************************************************************

Our delivery estimates are based on a variety of factors, but if we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. The guarantee may not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control.

Customer satisfaction is our top priority. We closely work with carriers and delivery partners to continue to improve delivery services.

We appreciate your patience and understanding while we strive toward resolving your concerns.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a gift card with Amazon account associated with ********************* on 1.27.2023 in the amount of $1256.55. The first attempt gift card was still showing in my Amazon account to redeem under funds were never returned or available for redemption. I attempted to get a refund in which Amazon said they can unredeem the gift card for refund of gift card to be sent back to my account or source of payment. On the second attempt to return or unredeem gift card date being 2.27.2023 the gift card was unredeemed but funds not returned to me. When I called to follow up they stated the gift card was redeemed under another account. I asked how is that possible if Amazon employees are the only one who had the redemption code and the gift card was unredeemable. I asked if they can see what items were purchased and where the items were sent. They stated they can but can't release this information to me. They said this will be escalated to the fraud department. I'm getting the run around I have been told to give it 3-5 days then 2 days then then couple of hours. I have called about 10 times since 2.24.2023 with no resolution and having to go through the whole account each and every time I call as if they have not noted the account. Amazon can see it was used and it was not by me and no action is taking place for an amount of $1256.55. Every agent at AMAZON keep giving me the run around.
Business Response
Date: 04/18/2023
Hello Perinthia,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to hear about the experience you've had.

I've researched and I could not locate any account with the email P*****s3@g****.com and I could not locate any gift card ID in the complaint. We request you to reply to this email and provide us the Gift card ID's and purchase receipts of this Gift card for further assistance.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Business Response
Date: 04/20/2023
Hello Perinthia,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that your gift card was redeemed to an unrelated account.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the gift card was purchased from the store.

Please contact the store where the gift card was purchased for further assistance.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 04/20/2023

Complaint: 19944149

I am rejecting this response because:
The gift card was not purchased at a store. It was an online purchase of the gift card with only a gift card code provided in the amount of $1256.55. The gift card was redeemable with Amazon up until I provided the code to Amazon agents. The letters I provided in original complaint show that. This gift card was used and your Amazon employees have confirmed gift card code KFL7-HFNS9B-5PA3 was used and some products were sent from another account. This was escalated numerous times to fraud department and no call back and action was taken. You can see where items were delivered and an account used was not that of me Perinthia ******. We are talking about $1256.55. I will not go away until I receive my refund or credit. I have had nothing but the run around since this has happened. Investigate who used and where the products were sent to, had to be Amazon. You were the only ones I provided the code. It was never an actual card. I have been a loyal and long time prime customer for years...this is unacceptable.
I received emails from your agents
I sent references
I made too many calls to agents
I went over the same thing over and over with no call backs
All I keep getting is it will be escalated. You can't speak to anyone in fraud department but can't get answeres or resolutions either.
I will not go away until action has been taken!

Sincerely,

**********************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/13/2023 Amazon leadship tell me the going to give me my prime member ship free and put the money I paid for my member ship. Know that I losing my member ship. They don't care. They don't keep there promise or deal that they make from you.
Business Response
Date: 04/18/2023
Hello Mr ************** style="font-family: **************, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the delayed order and the experience with our customer service.

I see that a refund for March prime membership has been refunded (**** USD) on April 17, ***************************** 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/19/2023

Complaint: 19944099

I am rejecting this response because: They told me they were going to give me my Prime MEMBERSHIP FOR free know I don't have the sup. lye to me

Sincerely,

***************************
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** will not let me in my account . they a two part authurization that i cant do. so they continue to bill me for prime. i want to stop all everything amazon.
Business Response
Date: 05/01/2023
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account. I've tried to locate your account using the information provided in your complaint.

Unfortunately, I'm unable to locate the account you are referring to, please share the details of your account (registered email address) so that we can review the issue and assist you further.

Most questions are answered in Your Account (***************************************) or in our Help pages (*******************************). If you do need to contact us in the future, here's a link to our Contact Us page:

********************************************************************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive a refund for Order#***-5596469-9021833 by April 11th and have not received it. I purchased a Ring doorbell camera & the product I was sent was defective. The return was done on April 6th via ************ I have contacted my bank & was advised that they have no record of the money being sent back to me. They have sent me a copy of my account statement which shows that the refund was never received. On April 14th I spoke with a man who said he was a supervisor. He advised me to wait until but wasn't able to provide me with a time frame for how long it will take to resolve this. Since Amazon has the product back I want my money back.
Business Response
Date: 04/19/2023
Hello Tellisha,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-5596469-9021833.

I've reviewed the details of the order and can confirm that the refund for the item was successfully processed on April 6, 2023 back to your payment method.

If the order is placed using a Debit Card, the refund will be credited back to your card within 10 business days from the date of transaction.

Hence, I request you to please wait until April 20, 2023 to see the refund credited to your account.

You can view the status of your refund in Your Account here:

****************************************************************************************

If you don't see the refund credited to your account by April 20, 2023, you may contact your bank with the below provided reference number so that your bank can trace the refund.

Refund Transaction Id: ********************

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/20/2023

Complaint: 19944087

I am rejecting this response because the funds still have not been returned to me. I contacted my bank and was advised that Amazon should recall the funds and resend them to me. Also, the card on file is not a debit card. It's a Mastercard.

Sincerely,

Tellisha **********
Business Response
Date: 04/26/2023
Hello Tellisha,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the refund on the order #***-5596469-9021833.

In this case, as your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening.

You can email them directly at *****************************************. Please include:

- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

We don't have an option to recall the funds and resubmit again. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Tellisha **********
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order # ***-0806482-5061805; Electric folding bike $1199.99. ***** stated they delivered on March 23 @ 11:58 am to ****** *** at *****************************************************************. ****** was in jail and was not released until 6:17 pm. ***** states they received a signature, from who? No identification was shown which was required and no bike was at his home when he arrived. Filed a police report with Miami Dade County # ****-26628. ***** case # c-*********. Amazon is refusing to refund back to my card and ***** keeps referring me back to Amazon to file a claim against them. Amazon is now hanging up on me when I call to inquire about the refund. I have sent all necessary documentation to Amazon to prove that no one was at that address to receive, sign or show the required Identification to receive the package when ***** stated they delivered .The delivery was in a pending / hold status but was still delivered by *****
Business Response
Date: 04/19/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-0806482-5061805.

I've reviewed the details of the order and see that the seller has responded to you informing that they have filed a claim with the ***** and requested you to wait for further update on April 19, 2023.

You can view the emails that were sent in Your Account at the following link:
*******************************************************************

I suggest you to contact the seller for any further update on this as the order is sold and shipped by the seller.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Customer Answer
Date: 04/26/2023
This matter is not being resolved, the seller has stated that they filed a claim with ***** and ***** is stating that they have not heard or received anything from the seller. Please help
Business Response
Date: 05/01/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I understand that you have filed a police report with regards to the order #***-0806482-5061805.

To help you with this, I have looped in the concerned team so that they can look into this. As soon as our team revert, I will write back to you with complete details.

Thank you as you stay patient while we review the details.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
Customer Answer
Date: 05/09/2023
Please help me with my claim, I was just informed that Amazon denied my refund for the product that ***** screwed up. And now Im responsible for paying ****. For there mistake. Please help me with this matter

So I just spoke with ***** at 4:40pm today and they informed me that they sent the seller a resolution, I have messaged them several times and no one has responded.
Business Response
Date: 05/14/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked with our internal team on your complaint and received an update as provided below.

"We recently reviewed your account and noticed that you have requested a refund for orders you did not receive. We expect the occasional problem with orders, but we may not be able to issue a refund on this instance.

You may contact 'EUYBIKE STORE', the seller for any further assistance on the order.

Your order history shows that you have claimed refunds for items from a recent order 112-0806482-5061805 where you experienced a delivery issue.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued.

Verify your shipping address to prevent another missed delivery, you can do this by following these instructions:

To help prevent another missed delivery, please verify your shipping addresses. To do so, go to Your Account and update the shipping information where applicable.

To learn more about our Refunds policies, go to: www.amazon.com/gp/help/customer/display.html/?nodeId=*********"

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

****** K
Amazon.com
Customer Answer
Date: 05/15/2023

Complaint: 19944062

I am rejecting this response because:
***** has sent a resolution to the seller and the seller is still stating that they have received anything from them. I am currently paying for an item that I didnt receive that ***** messed up.
Sincerely,

****** ***
Initial Complaint
Date:04/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDERED TWO PRESCRIPTIONS THROUGH AMAZON PHARMACY HOME DELIVERY ON 4/12/2023, ONE FOR $12.63 AND THE OTHER FOR $1.61. BOTH ORDERS WERE EXPEDITED AND WERE SUPPOSED TO ARRIVE ON 4/13/2023 PER THE ***** CONFIRMATION SENT BY AMAZON. MY PRESCRIPTIONS DID NOT ARRIVE. ON 4/14/2023, I CALLED AMAZON THREE TIMES TO DETERMINE WHERE MY PRESCRIPTIONS WERE. THEY TOLD ME THAT THEY DID NOT KNOW AND THAT THEY WOULD NOT ARRIVE UNTIL 4/15/2023. ON 4/15/2023, I WOULD HAVE BEEN WITHOUT MY MEDICATION FOR TWO DAYS. I INFORMED THE ASSOCIATE ON THE ***** TO CANCEL THE ORDERS AND ISSUE A REFUND AND RECEIVED CONFIRMATION OF THE REFUND VIA ***** AND TEXT MESSAGE. I TOLD AMAZON TO CANCEL ALL PRESCRIPTIONS THEY HAD. I TRANSFERRED ALL OF MY PRESCRIPTIONS TO PUBLIX. PUBLIX ONLY RECEIVED 4 OF MY PRESCRIPTIONS. ON SATURDAY, AMAZON CHARGED MY CARD WITHOUT AUTHORIZATION FOR A REPLACEMENT ORDER WHICH WAS NOT AUTHORIZED OR REQUESTED BY ME. THEY HAVE STOLEN MY CREDIT CARD INFORMATION AND MADE AN UNAUTHORIZED PURCHASE. I WANT A REFUND IMMEDIATELY AND I WANT THEM TO REMOVE ALL OF MY PERSONAL INFORMATION FROM THEIR SYSTEM EFFECTIVE IMMEDIATELY. THEY CONTINUE TO SEND ME INFORMATION AFTER I REQUESTED THREE TIMES THAT MY INFORMATION BE TRANSFERRED TO ANOTHER PHARMACY AND REMOVED FROM THEIR SYSTEM. THEY ARE VIOLATING HIPAA REGULATIONS. I ALSO WANT MY PRESCRIPTION RETURNED TO MY PRESCRIPTION PROFILE WITH MY INSURANCE PROVIDER BECAUSE AMAZON PHARMACY FILED A CLAIM WITH MY INSURANCE AND DID NOT FILL MY PRESCRIPTION. NOW I CANNOT GET IT FILLED THROUGH MY INSURANCE AND HAVE TO PAY OUT OF POCKET. THEY ALSO HARASSED ME TO THE POINT THAT I BLOCKED THEIR CALL AND TEXT ***** NUMBERS.
Business Response
Date: 04/19/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this to our attention.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with prescriptions you ordered from Amazon pharmacy.

Upon investigating with our internal team, we're unable to provide protected health or account information.

We as you to contact our team directly by calling ************.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Dear BBB,We are writing to report on the review posted by Amazon Customer on the **** ********** product page. Link: www.amazon.com/gp/customer-reviews/*************, which contains inaccurate information that damages the reputation of our product and brand.The review claims: "Does not work for tail bone","Did not work at all!", are not only irrelevant but also potentially harmful to our ************ Our product is designed to provide support for the LOWER BACK, not the tailbone, as stated clearly on our product page and demonstrated in all photos on models: men and women. We even provide a scheme of the spine and vertebrae to help customers understand which areas the product is intended to support. The tailbone is not part of the spine, and our product is not intended to provide support for tail bone.Furthermore, the shape and size of the coccyx bone can vary greatly between individuals, which means that a belt designed to support the lower back may not necessarily provide any benefits or may even cause harm to the tailbone area. This is why we make it very clear on our product page which areas the belt is intended to support.We understand that the customer may have been looking for a product to provide support for their tailbone and may have been disappointed that our product did not meet their needs. However, we believe that this review is not relevant to our product and may mislead other customers. We believe that the content of this consumer is unsafe as we fear that other potential customers may also want to try this belt for unintended purposes, such as for the tailbone.Therefore, we kindly request that the review be removed from our product page to prevent any confusion among our customers. We take customer feedback seriously and encourage our customers to ask any questions they may have about our products so we can provide them with accurate information. Thank you for your attention to this matter.Best regards,AVESTON Store
Business Response
Date: 04/18/2023
Hello from Amazon.com,

If the seller finds a product review on Amazon that they think violates our posted guidelines, they will need to use the Report abuse link that appears beneath the review to submit their report. For information about acceptable review content, they can see our Community Guidelines in the link provided below:

************************************************************************************

If no Report abuse link is available, they can email community-****************************** specifying the location of the content and the reason it violates these Guidelines.The team that owns this feature is outside of Seller Support and does not use our case system, so the created case will appear closed in Seller Central. This team generally completes investigations within 48 to 72 hours, however, results of investigations are not shared.
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: 114-9690560-6664205 I have no choice but to file this complaint with BBB as I received responses from seller support that haven't answered the issue I emailed them. The customer received the order to her satisfaction but Amazon took the liberty to refund her that she never asked for it.As attached, the customer wants to have her refund sent to her by Amazon canceled and charged again to her credit card as she received the order the following day after she inquired with Amazon via phone call. The customer received the order on March 27, 2023, with tracking number **** **********************. The customer also has withdrawn the A-Z claim that she never realized that Amazon filed without her requesting it. Attached is her refund cancelation request on April 3rd and requested the refund be reversed to pay us. Please give us back the price of the order ( about $771.xx) to our seller account. Please read the message communication section to prove customer requested ********************** to pay us back $771.**.
Business Response
Date: 04/19/2023
Hello,
Thank you for taking the time to provide us with additional information regarding the A-to-z Guarantee claim on order 114-9690560-6664205.
We have credited seller-proceeds USD ****** to seller's account and the Order Defect Rate will be updated within 48 hours to reflect this change.
Sincerely,
Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed me out of my account since 4-12-23 for suspicious activity after spending $1900 worth of gift cards that my husband gifted me with his income tax cash from ********************* redeeming the cards I started spending until I was randomly locked out of my account.Ive submitted clear evidence of the receipts multiple times. They have all been denied by the specialist in automated noreply emails. The receipts even have the same date that I was locked out of my account. Ive requested contact with the specialists themselves via CS to make sure they are really viewing my receipts but customer service claimed that they can only email the specialist but myself as the customer cannot. I dont understand this mess. Falsely closing my account with my $1900 is INSANE. I can tell that a professional is not reviewing my receipts that Ive downloaded to the portal several times. My receipt pictures are very clear with everything on them including scratched gift cards (which Ill attach to this). When I call CS & speak to the supervisors, they are zero help & all use the same script of I will escalate this to the specialist after telling them numerous times that the specialist is not accepting my evidence. Then after I tell them this, they say wait ***** hrs for the same automated email from the same specialist team denying my proof via noreply emails. They are ironically stealing from me while accusing me of fraud. The company is gatekeeping the specialist team away from customers in need of their help while the specialists could potentially be trolling people if not stealing the money. Its extremely messed up! I have recently read that this company has stolen thousands of dollars from good customers after locking them out of their accounts for fraud. According ******* theyre able to kick their customers out for no reason if they want to. Thats fine if they do that, but just give my $1900 back & send it to my billing address. That is all.
Business Response
Date: 05/01/2023
Hello ***,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your account that has been placed on hold.

We have restored your access to this account and processed any pending orders and sent you an email confirmation on April 19, 2023.

You can track the progress of your orders in the "Your Account" section of our website.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************

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