Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,005 total complaints in the last 3 years.
21,688 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a filing cabinet off of Amazon which turned out to be a 3rd party seller. The cabinet was terrible, instructions were bad, when it was put together it didn't close properly and it had damages. I requested the seller to refund me and they wouldn't and they would not pay shipping to send back the heavy cabinet. I contacted Amazon and was told not to worry to pay the shipping and send the cabinet back more than once. The shipping cost me $191.26 out of pocket, more then the cabinet itself. I have had to call about 10 times now, have been told several different things. Service is in *****, there is no way to escalate or contact corporate for help. I am still trying to get this refund and have wasted countless hours trying to get the refund I was promised.
Business Response
Date: 04/25/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the cabinet.

I see that a promotional credit for $191.26 was issued to your account by our customer service department and an email was sent regarding the same. I hope the issue has been settled the day you filed the complaint.

We will be happy to help if you need any other help.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have searched the internet, I have tried to find out how to cancel on their platform, to no avail. Many of these large Corporations are impossible to cancel one's subscriptions. All I want is for them to cancel my subscription. Please Help. The BBB has been so very valuable to me as you Always give great outcome. So Thank you!
Business Response
Date: 04/25/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your request about subscription cancellation. Unfortunately, there was no mention of the subscription details or the order ID of the subscription on your complaint. We're unable to determine the exact subscription what you've referred to and we request you to please help is more information about the subscription.

Moreover, we could not locate your Amazon.com account using this email address that you provided on your BBB complaint.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 05/02/2023
Hi, My old email address was: ********************************, my old phone number was **************.

That is all I have. As last February 2022 I was compromised and had to close all my bank accounts, change my phone number and my email address. This is why I guess they couldnt find me. I have given them this information today also, but have not heard back from them. I know of no passwords or any of that. But if I have to keep them just because I dont recall any passwords that is ridiculous. So I am hoping and praying you will help me with this.

Sincerely,

*************************
Business Response
Date: 05/05/2023
Hello *****,

I'm ***** from Amazon.com. I thank you for taking time in writing to us with more information.

Unfortunately, I was unable to find any information in our database with these details either.

In this case, I'd recommend you to please dispute the charges directly with your bank and it will come to Amazon's attention for further investigation.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to open a case with Amazon. I opened two cases and they said their department will reach out to me and no one has. Theres an Amazon prime account with my credit card but not my name. They have told me multiple times its not my name and because of that reason I cant close the account. Im still being charged for this account even though they have told me multiple times its not my account. No one reaches out to me when I asked to speak to a manager they tell me theres no managers around. The escalation department was supposed to reach out but its been weeks. I have called multiple times and no one seems to help.
Business Response
Date: 04/25/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your card has been charged for Prime membership and its on a different account.

I've gone through the previous correspondence and understand that you have been requested to contact the bank and dispute the charges so that the bank not only helps you resolve the charge issue but also give you a new card which can rule out any future charges.

Apart from this solution, there isn't any other option to help you further on the issue. Bank usually contacts our concerned team through their channels and works with them to resolve your issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19973615

I am rejecting this response because:

I have reached out to Credit one and have spoke to several people there and open a case as well but they said I have to deal with it Amazon since the account is with them and when I talked to Amazon I am not able to close the account because it is not my name but it is my credit card. I dont understand how I would close the account if I have no idea whose name is being used. I am not getting much help.

Sincerely,

*******************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 95 for my Amazon prime account. I use it very heavily and I have never refunded any item. They have suspended my account because phones were ordered on my account to ********************** hub where their employee refuse to give them to ** and sent all three back to the buyer. This triggered a high value return in which they claim I violated their return policy, which is not true. They wouldn't issue the phone to ** because we needed ID and we weren't carrying the *** I've tried to explain this several times but no one replies. I would like my account back, I have ordered alot on Amazon and there are some items that are under warranty for example my electric toothbrush I purchased in February.
Business Response
Date: 05/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 12 April, 2023 .

Sincerely,

****
Amazon.com
Customer Answer
Date: 06/01/2023

Complaint: 19973539

Hi,

Actually Amazon hasn't gotten back to me all they say it's their right to cancel my account because they found it to be associated with another one but won't tell me what the other one is.

I have no other accounts with Amazon, Ive also paid annually for my prime subscription which they cancelled and won't refund and they say it's due to misuse and refunding items.

The guy at the Amazon hub wouldn't issue the phones and said we can reorder them to the house, and then they closed my account for the amount of refund being too high.

I never received the items and this the refund but they refuse to talk to me. I get a copy paste email that reads like an automatic reply that says we reserve the right to cancel your account and we don't provide details ..

Kind regards
Noor Khawaja
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint against Amazon for my Amazon account, which was blocked for associating with another account. I was able to fully understand the situation and understand the reason. They found a link to my friend's account with whom we decided to start a business together on Amazon. We registered two separate accounts with different information. The only thing we had in common was the billing information on the card, since I gave him my card. It was a mistake and I didn't know it would lead to such consequences, which of course I regret now. At this point he replaced the billing address and now we have no shared data. From the evidence that we are not business partners, that we did not intend to do business together we have provided an ********* signed and notarized. This is a rather weighty legal document. But Amazon didn't accept it. They want other documents and cite (business purchase and sale agreement, termination). How can I provide such documents if we didn't even do business together. I don't understand. We weren't even planning to be business partners. We just started a registration together. I described the whole situation in my appeal, attached these documents, but they do not want to remove the blocking from my account. I don't know what to do anymore. It is very important for me to get this business back.Please help convince Amazon that even though I was connected to that account, there is no connection now. I have nothing to do with my friend's business. Please help me!
Business Response
Date: 04/25/2023
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 4/25/2023.
Thanks, Amazon.com
Seller
Performance
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account ********************* has been suddenly closed by amazon. They told me the reason was because of too many returns. However, all of my returns were made due to missing orders from amazon deliveries. I have proofs showing that all of the returns that I made are legitimate and I am requesting those returns because I didnt receive the items, not because of defects or other reasons. I hope Amazon can restore my account because I still have lots of gift card balance in my account. I have attached the orders that I returned. Those orders are missing and they never arrived at my address
Business Response
Date: 04/25/2023
Hello,

We need to look into the issue with your account restrictions, and it may take more time than usual to find the best solution.

We will write back in 2 to 3 business days with more information.

Thank you for your understanding.

Account Specialist
Amazon.com
www.amazon.com
Customer Answer
Date: 04/25/2023

Complaint: 19973475

I am rejecting this response because I want my resolution asap.

Sincerely,

Hangfan **
Business Response
Date: 04/28/2023
Hello,

As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.

Account Specialist
Amazon.com
www.amazon.com
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They locked my account down when tried get e gift card for my brother birthday. And that happen on Friday morning then on Friday at **** est time they took over ***** out my account for a subscription I canceled. So I called cause getting shipped to the wrong address and they refused to call *** to have sent to the right adress. I am not going to the access point to pick it up so it will be sent back. One cause didnt authorize the charge or the package. And 2 u wont chnage the shipping address after *** told me to call you
Business Response
Date: 05/07/2023
Hello,

We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

If you want to continue using Prime benefits, please re-subscribe.

Thank you for your patience and we are sorry if any inconvenience was caused. We will notify you by email when we send your orders.

Please help ** improve this process and take our survey to rate your experience:
***************************************************************************

Sincerely,

Account Specialist
Amazon.com
******************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Account Specialist,I am writing to you as the owner of PRESTIGE COLLECTION LLC, a business that has heavily relied on Amazon Business for its operations. My name is ***********************************, and I can be reached at **************************** We have been loyal Amazon customers for years, spending hundreds of thousands of dollars annually on your platform.Recently, our Amazon Business account was inadvertently downgraded to a personal account, and we have been trying to reinstate our Amazon Business Prime membership. However, we received an email stating that our registration could not be processed due to a connection with another Amazon Business account that was closed by Amazon. We were not provided with any further information or explanation.We understand that Amazon has a proprietary nature, but we believe this decision is unjust and has been made in error. The lack of transparency and the inability to discuss the situation with your support team is extremely concerning and frustrating.Our business depends on the services provided by Amazon Business, and this sudden change has disrupted our operations, potentially leading to significant losses. We demand an immediate and thorough review of our account and request that our Amazon Business account be reinstated as soon as possible.We also kindly ask you to provide a clear explanation of the reasons behind the closure of the related account and to share any necessary steps or actions we need to take in order to resolve this issue.We appreciate your attention to this urgent matter and expect a prompt response. If you require any additional information or documentation to facilitate the review process, please do not hesitate to contact me at ****************************Thank you for your cooperation and understanding.Sincerely,*********************************** Owner, PRESTIGE COLLECTION LLC Email: ***************************
Business Response
Date: 04/29/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the reinstatement of your Amazon business account.

I've escalated this issue to the appropriate team and received an update from them stating that your business account can't be reinstated. However, you can still use this account to make purchases on Amazon.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered was cancelled by the manufacturer 4/13/23 refund was processed on 4/18/23 I was told by ****** but I do not see the refund on my account as of 4/24/24 also I did not get an email my tablet was in the shop but no emails on other devices
Business Response
Date: 04/25/2023
Hello Walteretta,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was canceled and authorization has been canceled from our end. I would request you to please check with the ************** so that they can help you further. Please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at *****************************************; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).

If you don't have your card number, just say "I don't have it" or something similar to reach an agent.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely, But have another complaint. Poor **************** What it mounts to. Thanks BBB

***********************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to access my account but for some unknown reason Amazon locked this account. The account email is ************************ I am trying to access my account to view my purchase history. I want to know when I purchased an Aisin water pump. I am updating the service history for one of my cars and Im positive that I purchased the Aisin Water Pump from Amazon. I will include my ID so you can verify its my account.
Business Response
Date: 05/07/2023
Hello *************************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Account access.

I've checked and see that your Account has been reinstated.

You should be able to access your Account now.

Regards,
Arun

Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.