Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,494 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is ***********Amazon.com **************** *********************** Amazon has closed my customer account without warning. I don't have another old account that violates ********************** policies. They do not give any information about this situation. I placed a few orders and the payment was taken from my card. But I can't view my order information. I am an Amazon Prime member. I pay a fee for this and my account is closed without any information. For this reason, I cannot benefit from Amazon prime services. I have newly delivered orders on my Amazon account. ********************** won't even let me return my products because I closed my account. ********************** is taking away my returns rights. Amazon is taking away my right to talk to customer service on chat. I want ********************** to open an account that has been unfairly closed.I have provided Amazon with all the information it needs to verify my account. As you can see in the screenshot, the mail from Amazon asks me to login and follow the instructions. But when I try to login to my account, I can't do anything. I had previously verified my account. I submitted all required documents to Amazon and it accepted. But after I placed the order, they closed my account again. I already verified my information. Please review the file named "restored account.PNG". Closing a verified account is not acceptable. Please make my account accessible again. I cannot access my old order information and invoices. In addition, I cannot use my return rights because I cannot log in to my Amazon account. I cannot access customer service to resolve my order issues. I urgently request activation of my account.
Business Response
Date: 05/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Amazon Seller account and being that it won't allow me to add products even after connecting 3 of my cards I came to the conclusion that it isn't right for me. I have contacted Amazon customer service several times and I am being told I wasn't charged so no refund can be given, however my account information shows that I paid for a month of the "professional" account benefits. I got directly lied to as if I wouldn't go check. It's on my bank statement also. When I reply to the email they send normally it allows people to reply directly back, instead it tells you an error email because the address isn't correct. I guess that's what they do when they realize it's a complaint to try to throw off the history of the topic. I've been a long time user of ********************** and that's why I chose to try to sell my products on there, but this has changed my mind. I need my money back.
Business Response
Date: 04/26/2023
Greetings from Amazon.com,

I understand the seller is requesting a refund of the Professional selling fees charged to the seller account. However, after reviewing multiple resources, I can see the seller doesn't have any Professional selling fees pending or pushed through.

I am unable to access the seller's attached images for their verification. Please have the seller respond with the following:

1. The amount they were charged.
2. The currency in which they were charged.
3. Date the charge occurred.
4. Marketplace of the Seller Central account.

This will help narrow down what happened within the system to ensure the seller gets an appropriate resolution to their query.
Customer Answer
Date: 05/01/2023

Complaint: 19979737

In response to their requests for:
1. The amount they were charged. (($39.99))
2. The currency in which they were charged. ****** Debit))
3. Date the charge occurred. ((4/13/2023))
4. Marketplace of the Seller Central account. ((The Brown **** In ******))
The attachments can be resent they are valid and still available. I suggest increasing the size for better viewing.
Sincerely,
*****************************
Business Response
Date: 05/03/2023
Greetings from Amazon.com,

I understand the seller is requesting a refund of the Professional selling fees charged to the seller account.
However, after reviewing multiple internal resources as well as the seller-facing transactions view, I can see the all charges for professional selling fees have failed to push through.
I was able to view the seller's images, but they do not contain the bank statement which will provide proof that they have indeed been charged.

Having said that, we recommend that they proceed with downgrading their account to an individual plan based on their concern so that no further charge attempts will be made by our system.
Customer Answer
Date: 05/04/2023

Complaint: 19979737

I am rejecting this response because:
The photos given clearly show that it is a "Professional" seller account and in order for it to be labeled such the $39.99 fee would have to been paid. The bank statement shows that the purchase was made to Amazon. Bank statements do not list product specifics only Merchants. It's pretty dishonest and I used to think Amazon was a good company but obviously this is where it chooses to lose business. It seems that legal action is necessary and I'm definitely sharing this experience with everyone to prevent fraud and theft. I wouldn't advise the poor defense mechanism.

Sincerely,

*****************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I make purchases from Amazon quite often. Every time I make a return, the credit is always automatically made to a gift card, even though on the return I **** it as credit back to the original payment method, which is my Amazon credit card. Last year I lost approximately $272.00 on a credit and now I am fighting them over a $188 credit, along with a credit of $100, which they only credited me $90. I reach out to their customer service department and it looks like are helping me transfer the credit from the gift card to my amazon account balance.But the credits never show up on my account. The credits just disappear into thin air. I don't know what else to do. Yes, I should stop shopping with them, but it's Amazon. They have everything!!!
Customer Answer
Date: 04/27/2023
Please delete complaint. Amazon has taken care of the issue.
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is Ertugrul.Amazon.com **************** *************************** Amazon has closed my customer account without warning. I don't have another old account that violates ********************** policies. They do not give any information about this situation. I placed a few orders and the payment was taken from my card. But I can't view my order information. I am an Amazon Prime member. I pay a fee for this and my account is closed without any information. For this reason, I cannot benefit from Amazon prime services. I have newly delivered orders on my Amazon account. ********************** won't even let me return my products because I closed my account. ********************** is taking away my returns rights. Amazon is taking away my right to talk to customer service on chat. I want ********************** to open an account that has been unfairly closed.
Business Response
Date: 05/25/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account is directly related to another account which has been previously closed due to the violation of our policies.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25 April, 2023 .
No active prime subscription has been noted on customer's account. Regarding customer's orders we have requested customer to provide details of the concerned orders so that we can assist customer accordingly,

Sincerely,

*****
Amazon.com
Initial Complaint
Date:04/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I ordered a desk from Amazon back in January of 2023. When I received the desk it was missing part # **. We did not realize this until we tried putting the desk together two days later. At that time Amazon was notified and we were told that the product was sold from a third party overseas. We were asked to contact the company only to be told that the piece would take 2 weeks to be shipped to us. We did not have that amount of time to wait because our business was opening in 2 days. We were then forced to purchase another desk. After going back and forth with Amazon and the company Tribesigns we were told on numerous occasions that we would receive a refund. However, we never did. They tried and tried to get us to keep the desk, but it was no longer needed. Once it was time to ship the product back we were told we had to pay $170.00 shipping fee. I questioned why would I have to pay this amount for something that I could not use and was pure negligence on the company's part. Several Managers agreed that this was not right and assured us that this would be corrected, but yet nothing was done. So here it is April 2023 and I am still stuck with a desk that I cannot use and I'm out of $299.99. I can't understand why a multi-trillion dollar company are not holding on to better standards than this. I hope and pray that this is resolved as soon as possible.
Business Response
Date: 04/26/2023
Hello,

We have reviewed the information provided and we have asked the buyer to return the product back to the seller at the return address provided by the seller and provide us a copy of return shipping cost receipt for reimbursement once return is shipped.

Regards,
Amazon
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a toilet from the Amazon Website. It was delivered badly broken. I was told to send it back to Home Essentials (the third party supplier). They would not pay the Postage, but I was told I needed to return it in order to get a refund.I paid $202.85 postage. The cost of the toilet was refunded, buy not the postage fee. I have contacted Amazon 4-5 times to recup my 202.85.They say because it was a third party Supplier, they keep contacting Home Essentials but this has gone on for almost a month. I am out $202.85 for a broken toilet. How can this be resolved?
Business Response
Date: 04/26/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding the order with the seller Home Essentials has caused.

I see that the seller has asked you not to return the item and to dispose it in the email dated Mar 30, 2023. Its was as follows :

--

Hi ****, We are terribly sorry for the inconvenience of this damaged toilet. I have contacted our warehouse and requested a refund for this order. If you are still interested in this item, you may place a new separate order for it. There's no need to return the item. You may dispose of it or discard it. Please allow me up to ***** business hours to provide an update about the refund. Thank you. Sincerely, ******** Customer Support Center

--

This and other email correspondence you've had with a seller is visible in Your Account under ************** (************************************************************************). There, you can receive attachments from the seller, view past email history, and reply to seller emails.

We are unable to issue refund for the return shipping fee in this case.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/28/2023

Complaint: 19978956

I am rejecting this response because:

I have an email from Home Essentials,

also dated 3/30/23, which instructs

me to return the broken toilet, in order

to receive a refund ( for the toilet).

Included w that email were printable

postage would have to be paid by

m

RETURN SHIPPINoG LABELS, which

I printed and attached to the two

packages containing the broken

Toilet. However, when I took them

to the *** store, I was told that

the

I printed and attached to the packages

w

Sincerely,

*********************
Initial Complaint
Date:04/25/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Late in March I ordered a computer charger and a box of flea medicine from Amazon well March 29 the package that was delivered but got delivered to the wrong address. I called the post office on March ************************************************************************************************** back on March 31 and advised me that they scan the Geo tracker of the mail carrier in the mail carrier delivered my package to the wrong address so I contacted Amazon after the post office sent me two emails each email contained each tracking number and advised that the postal worker delivered the 2 packages to the wrong address and when I contacted Amazon Amazon said they could not refund my money or send my things back to my home because I didnt have the extra insurance on it. I use the gift card in it was almost $70 or so for a little bit of over $70 in the 2 packages. Even though I have provided Amazon, with the two letters I received from the **************, Amazon has refused to help me put my money back on my gift card or resend me my items and the ************** inform you that theyre negligent delivery of some things is covered under federal law. Ive contacted Amazon numerous times and they hang up on me. They refused to answer any of my questions.
Business Response
Date: 04/26/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the feedback to the concerned department so that they can investigate and know what might have happened to the packages. Usually we do not have an option to repickup the package where it was delivered and redirect them.

I've requested refund for both the orders in the amount of $37.24 and $30.64. You will see the refund in 24 hours in your gift card balance. Once the refund is complete you will receive emails from the refunds team.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon team. I am contacting you to an escalation of my issue. Before contacting here, I tried to solve the issue with Amazon Support and Performace team in case ID ***********. But no action was taken. Our brand's top listing ASIN: B0BMBC1FJX was attacked by a competitor. They post negative 1-star review ratings (WITH NO REVIEW TEXT), intending to damage our review rating. There is a high amount of negative ratings that have appeared recently. Please investigate negative 1-star and 2-star ratings and buyer accounts who post those on our asin B0BMBC1FJX on the US marketplace.Kind regards *******
Business Response
Date: 04/26/2023
Hello,

Thank you for informing us that one or more of the customer reviews for ASIN ********** may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (********************************************************************************).
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 3 sets of dog toys from amazon, several of which was missing upon arrival and I want money back
Business Response
Date: 04/26/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regrading the missing parts from your order for dog toys.

Upon checking I see that these are returnable items. Return is request for us to issue the refund.

Please return the item for refund.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been able to use my account for over 10 months. I've contacted amazon about the issue many times and no result. I need to pay an outstanding balance and have not been able to. Every time I call they send an email asking for the last two digits of a card on file for payment. When I do send the last two of the card they say that card is either declined or not on file. I have no way in knowing what other card I have on file. I need to make payment to access my account. I am still been charged the prime monthly membership for the 10 months I couldn't use any of they're services.
Business Response
Date: 05/09/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Customer disputed *************************************************************************************** customer's favor. As per **********************'s policy we cannot reopen the account until this debt is cleared. Customer can reach out to their card issuer and reverse these disputes to get them resolved and have their account back.

Customer's ********************** Subscription orders have also been disputed and closed in customer's favor.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on May 09, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 05/09/2023

Complaint: 19978853

I am rejecting this response because:
The card disputed was a mistake that I fixed with the card issuer. I am NOT being allowed to pay for these items thru Amazon. My business Amazon account is also blocked because of this. It is effecting my business productivity. Why can't I just pay for these items.
Sincerely,

*******************************
Business Response
Date: 05/23/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==============
Customer Answer
Date: 05/25/2023

Complaint: 19978853

I am rejecting this response because:
It was not my fault about the charges. Amazon did not allow me to make payments to correct the issue.
Sincerely,

*******************************

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