Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  P.O. Box 0823-03411 Atlanta, GA 30310

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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being discriminated against by amazon . A female that I know of was treated with helpful solution and I was denied helpful solution for same exact issue. I need to speak to some one that speaks very good english because the ****** reps started using a very heavy accent when they wanted to brush me off.

  Business Response

  Date: 04/24/2023

  Hello,

  Thank you for bringing this to our attention. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.
  
  It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.
  
  I've forwarded your message along to the appropriate supervisory department for their consideration.

  I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19973062
  
  I am rejecting this response because: I am requesting a phone call to resolve. ORDER NO.114-0624314-7440214 Phone calls took place on 3/28/23 7:49pm est - 4/8/23 9:33pm est - 4/13/23 7:35pm est - 4/19/23 4:18pm est - 4/19/23 8:38pm est and 4/23/23 9:05pm est . I attempted to politely ask for the same solution that I know for a fact was given to another amazon customer for same exact issue I experienced but I was discriminated against. I can be reached at ************ after 5pm est daily and weekends.  I work during the day so dont try to call during early morning and day just to claim you tried. Call me after 5pm est.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/28/2023

   I am requesting a phone call to resolve. ORDER NO.114-0624314-7440214 Phone calls took place on 3/28/23 7:49pm est - 4/8/23 9:33pm est - 4/13/23 7:35pm est - 4/19/23 4:18pm est - 4/19/23 8:38pm est and 4/23/23 9:05pm est . I attempted to politely ask for the same solution that I know for a fact was given to another amazon customer for same exact issue I experienced but I was discriminated against. I can be reached at ************ after 5pm est daily and weekends.  I work during the day so dont try to call during early morning and day just to claim you tried. Call me after 5pm est.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/02/2023

  Hello ********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern about Alpha Heater Plug In Order ID: *******************. It's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.
  
  It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.
  
  Unfortunately, we are unable to perform outbound phone calls for BBB complaint support. If you wish to speak to ** on phone, kindly contact ** via phone on our regular customer service channels and request for a supervisor.
  
  Your order was sold and fulfilled by a third party seller. We recommend you to contact seller and in case if they're not helpful, you may want to file an *** guarantee claim on your order.
  
  Information about A-to-z Guarantee claims, including processing times, can be found here:
  
  ***************************************************
  
  Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase Bose wireless ear buds. When they were delivered they damaged. Reached out amazon customer service to get a return label. In the instructions I was to take them to a amazon hub drop off location. I dropped the package off and received a information email that they receive the package. It's been over 30 days and I have not yet received the credit. I've called customer service a few times about this matter. Each time I was told something different.

  Business Response

  Date: 04/24/2023

  Hello *******,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed complaint details and I'm sorry to know that you haven't received refund for your return. 
  
  Upon checking with our internal team, our team requires some basic information to investigate with your return. Our team typically respond in about 1-2 business days.
  
  Please reply to the email which you have received from our team on April 24, 2023. 
  
  Hope your issue resolves soon. We appreciate your patience and understanding in this regard. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Amazon.ca and hours later I received an email saying my account has been placed on temporarily hold and to submit billing statement. I submitted the billing statement, and my account was reinstated a day later. However, when I tried to re-order again, my account was put on hold again. I submitted my billing statement and a picture of my credit card. My account is still on hold a week later. I have called and agents told me I would hear back from a specialist but no response from them. I just want my account to be fully reinstated so that I can order. Attached is a screenshot showing that my account should be reinstated.

  Business Response

  Date: 05/07/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on **********.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered "Medela Breast Pump | Swing ********************* from Amazon.ca having order number 702-4157269-0490664 which is sold and ship by Amazon. I tried to return this item by contacting their customer service team as no open to initiate online return was available.As per amazon website an unopen and unused and factory sealed item can be return without any charges (refer below link). However, Amazon customer team is not allowing return and refund of this item despite meeting the return criteria listed below and in the below link as it posed no health or safety issue being unopen.(*****************************************************************************************************************************************************************************)"Returning Breast Pumps Amazon.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.Breast pumps purchased from Amazon.ca are easily returned within 45 days of delivery of shipment via the *************** Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return."Additionally, Considering this item is unopen and factory sealed condition is also returnable as per manufacturer "Medela" website (****************************************) "What is an eligible item?To be eligible for return, the item must be received by Medela ****** in its original condition (unopened, unmarked and in saleable condition) within 14 days of the receipt of your purchase"Therefore, I request Amazon team to allow return of this item and refund it to my original payment method.Thanks ******

  Business Response

  Date: 04/24/2023

  Hello ******,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear your Medela Breast Pump | Swing ******************** | Portable Breast Pump | USB-C Rechargeable | Bluetooth | Closed System arrived damaged. Since this item is classified as non-returnable, we require photo evidence of the item's condition before we issue a refund or create a replacement order.
  
  We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after April 24. The information must be visible in one photo.
  
  Once you have taken the above photo, please reply to this e-mail with the Order ID ********************* and attach the photo in a .jpg or .pdf file format.
  
  Your photo must be submitted before May 9, 2023 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.
  
  Please note the e-mail has to come from the email address belonging to the account that made this order.
  
  Thank you for your understanding.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19972661
  
  I am going to share picture of damage package however, I am unable to understand if amazon return policy (refer Returning Breast Pumps on *****************************************************************************************************************************************************************************) allows that breast pump is can return if unused and factory sealed breast and nothing is available on website to say otherwise why Amazon team is specifying it as non returnable item. If this policy has changed recently in that case Amazon should honour the policy share to consumer at the time of buying as all other retailer and manufacturer allows unused and sealed pump. Therefore, I expect amazon team to allow return and refund of this item without any further delay.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a used guitar from Amazon on 03/02/2023 for $780.12 after tax, out of which $631.22 was charged on my **************** credit card and remaining $148.90 on my Amazon gift card balance. The guitar arrived very poorly packed and with a crack on the headstock (PFA picture). So I dropped the guitar at an *** store (pfa receipt picture and note the weight of **** lbs consistent with the weight of the guitar). After couple of weeks I still had not received refund so I called Amazon and asked about the refund, I was told that Amazon received a different item, not the guitar I sent, if I remember correctly, I think I was told they received a baby gate which I thought was absurd. So I had to file a dispute with my credit card company who gave me the $631 back, but Amazon never refunded me and I lost the $148 gift card balance. I called back again yesterday but I get tossed around reps after reps with no resolution.

  Business Response

  Date: 05/24/2023

  Hello,

  We are currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.

  Sincerely,

  ********

  Amazon.com

  ==========

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon.com order number: 113-7146791-5444265 I have had zero prior seller-related dispute issues in the years Ive had my account. One bad-actor seller complained and Amazon shadow-blocked me from commenting, asking questions, providing reviews/ratings, etc.A scammy seller ***************** formerly Tweaked Sports) is sending tracking numbers weeks before sending packages out, refunding customers with no warning after weeks, and then igoring their inquiries asking what happened.I did not intend to buy from this seller, but Amazon updated my cart without my noticing. I had zero interest in being jacked around by a bad seller to eventually be refunded. So, I asked them via message why tracking showed the package shipped when it wasnt, and told them to refund me if it hadnt been shipped. They ignored **** contacted Amazon to inform them the seller was ignoring inquiries and had a bunch of problems related to unshipped orders/unannounced refunds. Amazon was unhelpful, per usual. They claimed the item couldnt be cancelled as it had already been shipped...Which is exactly why the seller is faking the shipping date to make it impossble to cancel.So, I looked up the seller outside of Amazon and found other scammy activity from them. I then notified the seller that Id be forwarding the info to Amazon for their ignoring my inquiries about my order. The seller never responded with info about my order but did tell me theyd be reporting me to Amazon for harrassment. What great customer service.The scammy seller has not be affected at all, and keeps on s******* Amazon customers. Amazon lets the scammy seller keep selling unimpeeded while striking out all the buyer complaints just because a flaw in the **** tracking system allows the seller to make it look like theyve sent a package when they havent.Amazon makes it nearly impossible to inform them of systemic platform issues like this. Their CSRs have no interest/infrastructure for handling such complaints.

  Business Response

  Date: 04/25/2023

  Hello *********,
  
  I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with item you purchased from Amazon. 
  
  I'd like to inform that, whenever they place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility and processing of the order.
  
  I've forwarded your comments to our investigations team to investigate further. While in most cases we aren't able to share the results of an internal investigation. 
  
  To help you further, I've submitted an A-to-z Guarantee claim on your behalf.
  
  Processing should complete within one week of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:
  
  *************************************************************************************
  
  Information about A-to-z Guarantee claims, including processing times, can be found here:
  
  ***************************************************
  
  We appreciate you bringing this to our attention. 
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sandhya, 
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!I am reaching out to you regarding the issue with Amazon. They made a mistake that cost me $5153.27. The issue concerns the shipment FBA 16LC8PRQC.Amazon's system independently generated and selected a warehouse where they could accept the goods. I did not participate in the election. Amazon only makes this. Shipment FBA16LC8PRQC was created in the same way as all our previous FCL shipments. The shipment was delivered to the fulfillment center ****. Amazon scheduled the appointment date on April 22, 2022, when our container arrived at the port. But we did not receive any update from Amazon till April 30, 2022. All of our emails were ignored.When Amazon received a shipment, they managed to check and accept 830 units, and after that, they refused. My items have all of the necessary QR codes for Transparency enrolled inventory. I gave them all the codes as confirmation that the problem was not theirs. Every time I get a new rejection reason. Due to their mistake, I lost money, Amazon ignored me, I paid money for containers, transported goods. The Amazon system independently selected the warehouse to which I had to deliver the product. I have all the necessary evidence and documents to prove it. When Amazon requested them, I immediately sent them but was rejected with a new reason.I kindly ask you to review my case in detail and reimburse $5153.27. This amount includes the following extra costs, which I sent Amazon earlier.Respectfully,*******************

  Business Response

  Date: 04/25/2023

  Greetings from Amazon,
  
  Thank you for your patience while we reviewed your request regarding shipment FBA16LC8PRQC.
  
  Upon investigation, we found that this shipment was created and expected to arrive at ****. On April 22, 2022 the Transparency settings in your Seller Central account were updated to include ASIN: B07HD8B9SP. As such, all in-bounded inventory for this ASIN must contain the required Transparency labels. Upon arrival to ****, it was found that the units sent with your shipment did not have the required Transparency labeling. As **** is a stowing facility, they are unable to label inventory, and thus the freight was refused in accordance with Amazon policies and returned to you.
  
  Per policy: All units for a Transparency-enrolled product must have bar codes on the packaging. Inventory will only be accepted if Transparency codes are scanned on every unit. Units that arrive without the required labeling may be moved to 'Defective', or refused by the fulfillment center.
  
  We understand this inventory was re-inbounded on shipments FBA16PH89Q54 and FBA16PHBP75T, and that the inventory sent with these shipments was relabeled with the required Transparency labeling. These units have been added to your inventory, and made available for sale.
  
  As the initial shipment (FBA16LC8PRQC) arrived with defects resulting in the refusal of the freight, these shipments are ineligible for reimbursement.
  
  We appreciate your understanding, thank you.
  

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19972566
  
  I am rejecting this response because: Amazon have referred several times to Transparency Codes or their incorrectness. So I would like to provide evidence that the Transparency Codes, on my part, were correct and in compliance with all requirements. In addition, I will provide documents confirming my point and proving the authenticity of the Transparency codes.
  The thing is that we ordered an inspection from HQTS Supervisor for our container. I attached a file from them. You may check Transparency Codes for my items, scan QR-codes and find them in the file I enclosed to this appeal. If you scan them, Amazon will get a digital code from the list we received from the Transparency Team. My items have all of the necessary QR codes for Transparency enrolled inventory.
  When Amazon received a shipment, they managed to check and accept 830 units, and after that, they refused. So Amazon`s response regarding transparency codes is not relevant to this issue. 
  I have all the codes and documentary evidence of each stage of delivery and inspection of the product. In this case, I have repeatedly provided you with images of the Transparency Codes. 
  I kindly ask you to check this case and the attached documents carefully.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/30/2023

  No images of the transparency codes were provided by the seller as suggested in their previous response.

  Our specialized team of investigators found this shipment ineligible for reimbursement due to the change in transparency settings. We were only able to receive the units that were scanned in prior to the seller changing their settings. Once the setting was changed, the rest of the shipment had to be refused.
  

  As **** is a stowing facility, they are unable to label inventory, and thus the freight was refused in accordance with Amazon policies and returned to the seller.
  
  We understand this inventory was re-inbounded on shipments FBA16PH89Q54 and FBA16PHBP75T, and that the inventory sent with these shipments was relabeled with the required Transparency labeling. These units have been added to the sellers inventory, and made available for sale.

  At this time, there is no Amazon-faulted error that would require reimbursement.
  

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19972566
  
  I am rejecting this response because: Your refusal is based on incorrect Transparency codes.

  
  The thing is that we ordered an inspection from HQTS Supervisor for our container. I attached a file from them. You may check Transparency Codes for my items, scan QR-codes and find them in the file I enclosed to this appeal. If you scan them, you will get a digital code from the list we received from the Transparency Team. My items have all of the necessary QR codes for Transparency enrolled inventory.

  
  When Amazon received a shipment, they managed to check and accept 830 units, and after that, they refused. So your response regarding transparency codes is not relevant to this issue.

  
  I have all the codes and documentary evidence of each stage of delivery and inspection of the product. In this case, I have repeatedly provided you with images of the Transparency Codes.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/04/2023

  Hello from amazon.com,
  

  Upon reinvestigation, we found that this shipment was created and expected to arrive at ****. On April 22, 2022, the Transparency settings in your Seller Central account were updated to include ASIN: B07HD8B9SP. As such, all in-bounded inventory for this ASIN must contain the required Transparency labels. Upon arrival to ****, it was found that the units sent with your shipment did not have the required Transparency labeling. As **** is a stowing facility, they are unable to label inventory, and thus the freight was refused in accordance with Amazon policies and returned to you.
  

  Per policy: All units for a Transparency-enrolled product must have bar codes on the packaging. Inventory will only be accepted if Transparency codes are scanned on every unit. Units that arrive without the required labeling may be moved to 'Defective', or refused by the fulfillment center.
  
  We understand this inventory was re-inbounded on shipments FBA16PH89Q54 and FBA16PHBP75T, and that the inventory sent with these shipments was
  relabeled with the required Transparency labeling. These units have been added to your inventory, and made available for sale.
  
  As the initial shipment (FBA16LC8PRQC) arrived with defects resulting in the refusal of the freight, these shipments are ineligible for
  reimbursement.

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something that didnt work out. I returned it, per *** the return was received by amazon 2/24/23. I received and email weeks later saying I was going to be recharged as Amazon had not received the return. I chatted with customer service who told me to disregard the email as the return had been received. After that I was in fact recharged. I chatted twice, twice they said they processed the refund but it never came. On the third, now actually 4th chat they said I need to fill out an incident report, even thought the tracking clearly shows amazon received the return. Fine I fill it out and send it, no response, I send it again four days later, no response. I open a 5th chat, they escalate it, I receive an email telling me I had the wrong shipping date and shipping method on my form. First of all no I didnt but second, if you have this info already WHY AM I FILLING IT OUT ON A FORM??? I have spend thousands of dollars at amazon and they are holding my $20 hostage like its 20 million! Give me my money back!

  Business Response

  Date: 04/24/2023

  Hello ********,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order #***-6744422-9413851 return.
  
  I've reviewed the details of the order and see that the retro charge on the item was successfully refunded on April 23, 2023 back to your payment method.
  
  You'll see this refund to your card in the next 3-5 business days.
  
  You can view the status of your refund in Your Account here: ***********************************************************************************
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought gift card with gift card, apparently this triggers a fraud check on a 15 year old account. Now all my ******************** with Amazon are useless. I have been a customer of ******************** for about 15 years and I cannot get my account unlocked. I have been in good standing with the company and have never had any problems with the company. I currently have an amazon store card which is now useless. I will go to the competitors chewy.com and ******** if the account is not reactivated. I will also refuse to pay the remainder of my bill until such a time where I can access my account and continue using your prime services which I really enjoy using. Please resolve this issue as soon as possible.

  Business Response

  Date: 04/26/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review. We will also not be able to accept customers request for a refund without the information. 
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 04/26.
  Sincerely,
  Ann 
  Amazon.com 

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE AMAZON DELIVERY DRIVER DIDN'T FEEL LIKE DOING HER JOB AND SHE DELIVERED SOMEONE ELSES PACKAGE TO MY APARTMENT IN AN ENTIRELY DIFFERENT BUILDING!! I DIDN'T EVEN KNOW THE PACKAGE WAS OUTSIDE MY FRONT DOOR UNTIL I WENT TO GO WATER MY PLANTS AT 945PM ON 4/22/2023. THE PACKAGE WAS SUPPOSED TO GO TO 520 COLLEGE DRIVE #*** IT CAME TO MY ADDRESS WHICH IS *****************. I TRIED TO CALL AMAZON TO COME PICK IT UP WHEN I DISCOVERED IT THAT NIGHT BUT NO PHONE NUMBERS EXIST SPEAK TO CUSTOMER SERVICE! I WAS GOING TO DROP IT OFF AT AN AMAZON LOCKER BUT THERE ARE NO SLOTS!! I ALMOST THREW THE PACKAGE AWAY BECAUSE THAT'S NOT MY PROBLEM IT CAME TO THE WRONG ADDRESS BECAUSE THE DELIVER WOMAN DIDN'T FEEL LIKE DOING HER JOB AND FINDING THE CORRECT APARTMENT! IT'S ALSO NOT MY JOB TO GO LOOKING FOR THE PERSON IT WAS ADRESSED TO!!!! THE CUSTOMER CAME LOOKING FOR THEIR PACKAGE AT MY APARTMENT TODAY 4/23/2023!!! I DON'T WANT STRANGERS COMING TO MY HOUSE BECAUSE AMAZON TOLD THEM THEY LEFT IT AT MY HOUSE WHICH IS THE WRONG ADDRESS!!! WHAT IF SOMEONE HAD STOLEN THE PACKAGE BEFORE I FOUND IT??!! WHAT IF THE PERSON WHO CAME TO MY HOUSE DIDN'T BELIEVE I DIDN'T HAVE IT??!!! PEOPLE ARE CRAZY THESE DAYS THEY WILL KILL YOU OVER THE DUMBEST AND MOST RIDICULOUS THINGS EVEN IF ITS NOT YOUR FAULT!!! **** IF THIS HAPPENS AGAIN I ********************************** **** TELL THE DRIVER TO LOOK FOR ANOTHER JOB IF SHE CANT DELIVER TO THE RIGHT/CORRECT ADDRESS!! SHE JUST DROPPED IT OFF AND TOOK A PICTURE AND LEFT!! SHE "KNEW" IT WASN'T THE RIGHT ADDRESS I HAVE IT ALL ON CAMERA!!!! SHE NEEDS A NEW JOB!!!

  Business Response

  Date: 04/24/2023

  Hello *********,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the incorrect delivery of the order to your address.
  
  I've reviewed the details of the package with the information provided in your complaint and escalated the issue internally to prevent something like this from recurring - I know they'll want to hear about your experience.
  
  We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.
  
  I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  ****** K
  Amazon.com
  ***********************************

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  PLEASE MAKE SURE IT DOESNT EVER HAPPEN AGAINGET DRIVERS WHO DO THEIR JOB CORRECTLY!! I DONT WANT STRANGERS COMING TO MY HOUSE LOOKING FOR THEIR PACKAGE BECAUSE THE DRIVER DIDNT DO THEIR JOB AND DELIVER THE PACKAGE TO THE CORRECT ADDRESS BUT TO A COMPLETELY WRONG ADDRESS AND APARTMENT NUMBER! IM NOT TRYING TI GET SHOT AND KILLED OVER A WRONG DELIVERY!! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Sincerely,
  
  *************************