Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,831 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been locked for like 3 months now and I've contacted Amazon several times with the same response..the email says I have to show proof of gc purchase but as I've said several times.i didn't purchase the cards they were gifts so I have no proof I did send some screeshots of some of the order numbers from the people that purchased them but again this was 3 months ago so thats all proof I have and I had several purchased as gifts and have no way to contact the person who purchased..I keep getting a email saying to log into Amazon and upload proof but that's no longer even a option it says to contact Amazon and everytime I do I only get the same email to log in a unload info and only info I have I've been uploaded when I did have the option on there to upload .I have like 300 dollars in gc balance on there and want my account back or money refunded!! My email is ************************* name ***************************** and again those giftcards were a gifts from a gifting group!!!! And some were contributions and way back in Feb these were purchased for me
Business Response
Date: 05/22/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-22 confirming account reinstatement.

Sincerely,

********
Amazon.com
===========
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date - Mar 27, 2023 Order # - 113-9178660-7797052 Item: JAHRSTIM JHR ********** Adjustable Standing Desk. Order Total: $199.99 Issue: package arrived damaged so I requested a return which got approved by Amazon. I returned the product on 4/1/2023 which the seller reimbursed me the money. However, the shipping cost to return the item was $218.30. The seller denied my request for the shipping cost to be reimbursed because the shipping cost amount is more than the item and Amazon approved the return so they should reliable to reimburse me the funds. I have been in contact with Amazon since the return date but have not received a resolution after filing several A-Z guarantee claims. The most recent claim was filed on 4/18/2023. Regardless if the product was purchased with Amazon or a third party of Amazon, a customer should not be liable for the return of the shipping cost if the product was received damaged.
Business Response
Date: 04/26/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order return shipping charges.

I understand you wanted return shipping charges refund from the seller as you have paid for the same.

****, when you return the item to the seller, you will need to discuss this so that they can help you with a prepaid label or an appropriate resolution which would have avoided this situation. While I can understand this might not have been known by you when you returned the product, I would like to confirm that a refund cannot be issued at this moment for the return shipping charges.

I hope this information helps you for future orders.

As a good will gesture, I can issue a gift card for the same amount so that you can use it for your future orders. Please let us know if its acceptable so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19978739

I am rejecting this response because:
This resolution is unacceptable. I went through the proper channels to get the return approved. Amazon should have never approved the return if they dont want to liable for the return cost. No where in the return process does it state to contact the seller of the item so thats also another miss by Amazon in not clearly informing the customer of the process to make an informed decision. Regardless who provided me the item, Amazon is still liable for the actions and products provided by the third party. If Amazon cannot manage their third parties at the moment then they will need to figure it out or dont approve returns that Amazon does not sell. In what planet do you think a customer should be liable the shipping cost to return a damaged item? Im still seeking a full refund of the shipping cost.
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Buyer account has been suspended without any reason.I have contacted to Amazon about the issue. They are just telling that your account has been suspended.My friend credit card is also on my buyer account. My friend seller account is linked to my buyer account due to same payment information, and his account has also been suspended.I have contacted to customer support to please allow me to login into my account for only one time so I can remove my friend payment information.He is too much worried about his business but Amazon Team is not reinstating my buyer account or not giving me permission to only remove my friend card. So, he can get his seller account back.Please help me in this regard I have also shared the email that I sent to amazon and the response that I got from Amazon. I have also attached the image of my friend seller account suspension due to linking with my account.Thanks
Business Response
Date: 05/01/2023
Hello Zian,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and sorry to hear about account suspension.

I've contacted respective team to review the decision and the team has confirmed they withheld the decision on suspension.
I apologies for the inconvenience caused as this account does not qualify for a reinstate according to our policies.

We request your patience and understanding in this

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 05/02/2023

Complaint: 19978682

I am rejecting this response because:
I am not asking for reinstatement of my account. As I told, I used my friend credit card on my buyer account. My friend seller account was suspended due to linking with my buyer account. Both account have same payment information. My friend is very angry and he sent me warning letter that he will take legal action soon against me if I did not remove his payment information from my account. I am requesting to Amazon to only allow me to login only for one time to remove my friend information. Then you can suspend my account forever.
I have sent **** of mails to Amazon to only allow me to remove my friend information. I did not want to use this account, you can suspend this but please allow me just to remove my friend information so he can continue his selling on Amazon.
I don't want any legal action against me by my friend. I am unable to remove his information because my account was locked. I am not requesting for reinstatement of my account, I am requesting for only allow me to login only for one time to remove my friend information then you can suspend my account forever.

Sincerely,

****************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 25th of April @ 1:17am, I have received an email saying that Amazon has detected unusual payment activity on my Amazon account and they have frozen my account. However, my *********** account under name ******************* and email address is ************************** has been locked. I hope they can unlock my account as soon as possible. My wife used my account and she is a deaf. The gift card is given by my ex-husband for child support purpose. I have used this account for long time and have been adhering to the regulations I am so sad about it. Please help to remove the hold from my account.
Business Response
Date: 05/18/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,

********
Amazon.com
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,Amazon closed access to my account. The reason given for the suspension is that an unauthorized person has signed into my account, but I can assure you that I am the only person who has access to my account.I believe that the name "********************* ******" associated with one of the credit cards on my account *** have raised suspicions. I would like to clarify that this is actually my wife's credit card, which we use jointly (credit cards not account) as we live in the same household. If necessary, I can provide our marriage certificate as proof. SOME PROOFS ABOUT MY ACCOUNT:Account Owner Name : **** *********************** My Last Tree Orders:113-7621036-1333014 Facial Hair Remover Replacement Heads Generation 2 for Finishing Touch Flawless Facial Hair Removal Tool for women,Double Halo Painless and Smooth As *********** 18K ****-Plated Rose **** 113-6234658-0505839EAI Education Algebra Tiles: Student Set - 35 Pieces 112-9113296-65090083 Pack BFYTN Wall Mount Compatible with Ring Stick Up Cam Wired/Battery and Ring Indoor Cam HD Security Camera,360 Degree Adjustable Mounting Bracket (White)Some Recent Orders Credit Card Transactions:Transaction ID: ************ Amount: 159,99 $Transaction ID: ************ Amount: 34,04 $Transaction ID: ************ Amount: 22,63 $Transaction ID: ************ Amount: 17,68$Transaction ID: ************ Amount: 133,27 $Credit Cards Used in Recent Purchases;Last 4 Digit: **** - Date: 06/26 Last 4 Digit: **** - Date: 12/23 PS: Also if you want i can share my other saved credit cards.I have been attempting to resolve this issue for the past 6 days, and I believe that Amazon made a ***** and erroneous decision in suspending my account. I kindly request that my account be reactivated so that I can continue to use Amazon's services without interruption.Thank you for your prompt attention to this matter, and I look forward to hearing back from you soon.*********,**** ***********************
Business Response
Date: 05/22/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-22 confirming account reinstatement.

Sincerely,

********
Amazon.com
===========
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier this year I ordered a computer from Amazon. I received the computer, plugged it in to test it out and found the computer to be slow and faulty. I submitted a return request and the return was accepted but I was not refunded the full amount. I was deducted a "restocking fee" due to the computer being opened. I explained to the seller that the computer was faulty but their response was that the specs were listed on the item's page. I contacted Amazon customer service about this and they told me they would start an A-To-Z ********* to see about getting the full refund. Weeks went by and I heard no response so I contacted them again. They said that I still needed to wait and sent me a confirmation email about the guarantee but no other news. I contacted them again and another representative said that Amazon themselves would refund me the fee. Still no refund. I contact them again and now they're saying it's not possible to refund my money at all. I tried leaving a review on the product to warn others about the item description not being correct and that fact that others could also be charged for items that do not work, no cursing or inappropriate language used, and they refused to allow me to post the review. This entire thing seems like a scam to me. I am now having to pay for an item that was faulty or damaged. I am tired of being sent on a wild goose chase and need outside help.
Customer Answer
Date: 04/25/2023
ORDER # 114-4941295-9149049
Business Response
Date: 04/29/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused by not receiving a full refund for computer you returned Order No: 114-4941295-9149049

I've reviewed your account and correspondence with seller. I apologies on behalf as there is a restocking fee on refund amount.

Rest assured, I've noted and will take appropriate actions to help you. I've been trying to issue a refund of Restocking fee to your Gift card balance as the quickest form. Please confirm if you would like us to proceed it to your account.

Please note that you can redeem this Gift card balance on your Orders at checkout page. Once I receive a confirmation, I'll add it to your Gift card balance.

Thank you for your understanding.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 04/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************, I am the owner of Tannox LLC and 2 Amazon seller accounts - 100plus ************************** and goodgift.shop **********************.Both my accounts were deactivated due to having the same related account - Eagle. This is not my account and has never been operated by me. Neither me, not my company Tannox LLC do not have access to it, and we do not have any shared business with the owner, ********************. She was our business partner, but we stopped business with this person.I attached the following documents to confirm this fact:Original of the Partnership Agreement Original of the Termination Letter Original of the Protocol of Partnership Dissolution Meeting Original of the Partnership Dissolution Agreement The reasons for erroneous related between the Tannox LLC accounts and the Eagle account were the following:The credit card in Charge Method. For the transparency of work in partnership, ******************** and I decided to link the same credit card to my account and to Eagle account to understand who spent money clearly and on what in the partnership.The same phone number. ******************** used her phone number during cooperation, which created the relationship. My cooperation with the owner of the Eagle account came to an end. ******************** stopped contacting me due to commercial disagreements. After I terminated our partnership, she moved to another office in *******. I described the whole situation to Amazon, but my accounts on my company Tannox LLC only own two accounts - 100plus ************************** and goodgift.shop ********************** is still deactivated due to being related to the Eagle account owned by ********************. I stopped our joint business with her. Please, help me reinstate my accounts.
Business Response
Date: 04/26/2023
Hello from Amazon,

Upon review, we see that both the accounts are currently active.

If you are still facing issues, please provide Merchant Token ID.
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Apr 15, 2023 Order #***-5454680-9848261 I reviewed all items in this order except for 2 that showed delivered but werent. I received the black button up shirt, black pants, socks, suspenders and bow tie. I DID NOT receive the jacket and belt. It showed to be delivered so I contacted Amazon. I was told to check with neighbors, contact **** and if by Monday I did not have these 2 missing items to reach back out to have them replaced. When they didnt arrive and based on what **** stated they have no way to confirm a package was delivered to the correct address because they do not scan packages like *** or ***** so I would have to work with Amazon to reship the 2 missing items or refund me the 2 items if they werent available to reship. Amazon reps refused and said an investigation was done with **** and they confirmed via geotag it was delivered to my address. **** stated there have been NO open or closed investigations related to deliveries made at my address and advised I request a copy of their investigation. They refused and then told me they have no options. Amazon kept my money, my hard earned money for 2 items I still havent received and lied stating **** helped with a supposed investigation. These 2 items are needed for my sons prom on Saturday and I begged every Amazon rep I talked to to get me in touch with the right person that can help. They just hung up on me when I called and disconnected chats just repeating the same information repeatedly. I need my money back for these 2 missing items immediately and will be returning the remainder of the order. Everyone told me Amazon was great to order from but as a brand new customer I am already done. Refund me NOW!
Business Response
Date: 04/26/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your items HDE Boys Black ***** *********************** Canvas Web Belts for Men and Mens Fashion Slim Fit Suit Jacket Casual Print Shiny One Button Blazer Coat even though the tracking shows as delivered.

I apologize for the inconvenience that you have experienced in this case.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your package was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 04/26/2023

Complaint: 19978586

I am rejecting this response because:
Again, there is absolutely NO INVESTIGATION THAT WAS DONE WITH ***** I have been in contact with them and was advised that this is not true and that if you have a completed investigation with **** that you should send a copy to me because they have no information on it. **** stated that if your company is claiming that an investigation is was open with **** regarding a delivery to my address then that is false. I have their report and now that youve made those claims as well with the BBB this will be forwarded to them to show the fraud going on.
i expect a full refund immediately or will need the missing 2 pieces shipped to arrive by Saturday because sons prom is a few days away! I will not allow you to steal from me.

Sincerely,

***************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date: Mar 26, 2023.- Traded in my used Kindle Paperwhite.- Trade in a used Kindle product to receive 20% off a new Kindle product alongside 29% off from the National Reader's Month promotion.- I dropped off my Kindle Paperwhite device to their authorized partnered stores. A shipping label for the trade in was created on March 27 but has not been updated since then. I've contacted customer service and asked to speak to management for an update multiple times. Every representative provided misinformation regarding the promotion and the status of the shipment. I've requested an escalation or the product to be returned but was denied both requests. - The business did not make any attempt to resolve the issue.- Trade-In Order # TRN-*******-*******, Tracking # 1Z81797A0315393674.
Business Response
Date: 04/30/2023
Hello ****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to locate your account with the **Mail address filed on this complaint. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to write to us from the email address associated with Trade in Order and with exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place this Trade-In order.

We look forward to seeing you again soon.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 05/08/2023
Hello,

I was discussing a resolution with Amazon but failed. The promotion I was interested in was 29% off a new Kindle device with an additional 20% with old device trade-in. They offered to refund only 20% off the new purchase but won't accommodate the original 29% off promotion or return the device traded in.

Thank you for your assistance,

*******************
Customer Answer
Date: 05/10/2023
I spoke to another Amazon representative and was able to get the resolution I was hoping for. I'd like to close the complaint please.

Thank you,

****
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes am so sorry to brother yal so much but on 4-14-2023 I got my Amazon account unlocked it had been locked quite some time back because they said there was some stuff going on they didn't approve but what it was where I would help people do different jobs on my time some of them would pay me in a Amazon gift card or I would use a one time card to add money then go on Amazon and put it on my gift card balance so when my account got unlocked I ask Amazon about my ****** or more I had on my gift card and the next thing I know my account got locked back up so am sick and tired of the way they are doing not only me but of people I mean just say *************** buys me a ***** Amazon gift card and he pays me with it and I put it in and Amazon is right there asking how did I purchase it and am like someone give it to me and then your account gets lock and I think that's how they rip people off of their money because If u have ****** on there and they lock your account and just like now I just ask where my my gift card balance was and they steel your money come on Amazon you losing your business which with the money yal steeling yal not to worry about it I seei would like to have my money back please that was on my gift card thanks BBB
Business Response
Date: 05/10/2023
Hello *******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the account.

We've checked with our account specialist team and after further review they've confirmed the account cannot be reinstated. Please refer to the your account section in our conditions of use:
************************************************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/11/2023

Complaint: 19978515

I am rejecting this response because:
It's not right for a company I had ****** on my gift card balance you look at all the people that they done this to It's not right and it's got to stop people work hard for there money and then let a million dollars company take it
Sincerely,

*********************************
Business Response
Date: 05/24/2023
Hello *******,

Thank you for writing back to **.

In this case, we request you to open a new account and write us back by replying to this email from the new account.

As a one time exception I'll add the $300.00 Gift card balance to your account.

We hope this helps.
Best regards,
Abhishek
Amazon.com

Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Customer Answer
Date: 05/27/2023
Yes I was just on here the other day for. complaint #********. Well I did just what I was told to do and that was open a new account and they would add my ****** to my gift card then when I went on there to buy something for my son birthday they closed it down and they said that I had done some stuff in the past but that is a lie I have not brought from Amazon in a long long time it's there way to get by taking money from people because I have not did anything wrong so I just want my ****** in a check and I want it in 12 days from today so that is why I come here for u guys to see they do this to everyone out there and they need to stop **** don't let this happen Amazon wait for people to put money on there account and then you have to send them your bank account statement and then they know your info so please help me get my money back I want my ****** back

Business Response
Date: 06/11/2023
Hello *******,

I am ***********;from Amazon.com. I'm writing this email on behalf of my colleague Abhishek as he is currently on leave in response to your BBB complaint.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on the previous correspondence, an amount of $300 was already applied to your new account in the form of gift card balance.

The current gift card balance on your account is of $250.95 as you used $49.05 to place order on Saturday, June 10, 2023.

I hope you find this information helpful. Please feel free to contact ** directly by replying to bbb@amazon. com if we can be of further assistance.
Regards,

****** K
Amazon.com
*****************************

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