Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,958 total complaints in the last 3 years.
21,695 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GOT A ****** DOLLAR GIFT CARD FROM MY JOB AND ORDERED STUFF FROM AMAZON AND WHEN I WAS WAITING ON MY COMPLETE ORDER I SAW SOME MORE PANTS AND ORDERED THEM TOO GOT EVERYTHING EXCEPT MY 2 PAIR OF CARGO PANTS. WHEN I CALLED AMAZON THEY SAID THEY CAN NOT GIVE ME A REFUND OR SEND THE ***** I NEVER GOT
Business Response
Date: 04/25/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with item you purchased from Amazon.

Upon checking, I see that order was placed with "iCommeCome", a seller on our website. I'd like to inform that, whenever they place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility and processing of the order.

I see that seller confirm that the package delivered in or at the mailbox at 9:45 am on April 11, 2023 in ANTIOCH, ** *****, with USPS tracking number:92748902711394543479453004.

In this case, we request you to contact the seller directly.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON PRIME continues to CHARGE ME MONTHLY, when I CANCELLED this account MONTHS AGO. (And that's how long I've been fighting this). They've even CHARGED ME DOUBLE at times - and DENIED IT. Its beyond FRUSTRATING to always get a CSR who BARELY SPEAKS ENGLISH, and is ARGUMENTATIVE to boot. I've been credited the amount at times -- and ASSURED MY ACCOUNT IS CANCELLED. (In fact, I can't locate it online -- and an email from them states its defunct ). So, *****'s charge is $7.55 (4/6/23). I expect to be CREDITED that amount. I DEMAND THEY CEASE CHARGING ME. (How is this ALLOWED to be CONTINUED???!!!!!) BBB - SANCTION AMAZON PRIME WITH A HEFTY FINE FOR ILLEGAL BUSINESS PRACTICES (theft/fraud). And FILE A CLASS ACTION LAWSUIT.
Business Response
Date: 04/26/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account and confirmed the 7.55 USD charge you reported was for an Amazon Prime subscription that is not associated with your account. This may be because someone who has permission to use your card listed it as a payment method in their Amazon account, resulting in the charge.

We've issued a refund to your payment card in the amount of $7.55. This refund should go through in the next 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19905437

I am rejecting this response because:AMAZON PRIME HAS ONLY ANSWERED HALF OF MY COMPLAINT. WHILE APRIL'S CHARGE OF $7.55 IS BEING CREDITED TO ME, THERE IS ZERO INDICATION TO ME THAT AMAZON PRIME WON'T CONTINUE TO CHARGE ME. I ANTICIPATE BEING CHARGED, COME MAY * AND EVERY MONTH THEREAFTER. THEY HAVE FAILED TO RECTIFY THIS, REPEATEDLY. MY ACCOUNT WAS CANCELLED. I CONTINUE TO BE CHARGED. FOR WHAT???!!! I WANT OUT!!! I WANT THIS TO BE OVER!!!! NOONE ELSE HAS ACCESS TO MY BANK CARD ** NOONE. THE **** IS ON AMAZON. I GET TOLD MY ACCOUNT IS CANCELLED AND THE ISSUE IS CLOSED. WHEN I REFUTE THIS, I AM FORWARDED TO ANOTHER REP ** THEN REP UPON REP UPON REP. I'M ASKED TO GIVE THE SAME NECESSARY INFORMATION TO EACH REP (WHEN THEY ALREADY HAVE IT ON THEIR SCREEN). INSTANTANEOUSLY, WITHOUT NOTICE, EACH REP DISCONNECTS ** I GET ANOTHER, THEN ANOTHER, THEN ANOTHER REP * TO NO AVAIL. THE LAST, ASSURING ME THAT THE ISSUE IS RECTIFIED. I FIND, THEN, THAT IT IS NOT. THIS CASE IS NOT SETTLED. NOT BY A LONG SHOT. AMAZON PRIME HAS PROVEN TO BE A COMPANY RAMPANT WITH INCOMPETANT, INEPT, CUSTOMER SERVICE REPRESENTATIVES. THE **** THAT I'VE CANCELLED MY ACCOUNT * AND AM CONTINUALLY CHARGED MONTH AFTER MONTH AFTER MONTH ** AND MUST GO THROUGH THIS ABSURD PROCESS, REPEATEDLY . . . ITS ILLEGAL BUSINESS PRACTICE / FRAUD. (WHAT STEPS DOES BBB TAKE, WHEN A COMPANY FLAGRANTLY / BLATENTLY / CONTINUALLY FAILS TO RECTIFY A SITUATION THAT SEEMINGLY HAS SUCH A SIMPLE SOLUTION: MY ACCOUNT WAS CANCELLED ** STOP CHARGING ME!!!!! DELETE MY NAME AND INFORMATION. CEASE CONTACT). I WANT NOTHING TO DO WITH AMAZON PRIME !!!!!!!!

Sincerely,

*****************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been told four times that I would receive a refund via gift card for an order that I paid for and did not receive. I have unable to get resolved by chatting and talk on the phone with 2 actual voice calls. Please help
Business Response
Date: 05/04/2023
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-6891121-3065852 and for the delay caused in refunding the same.

To help you with this, I've applied a gift card amount of $54.71 for the order value to your account.

You can view your balance and usage history in Your Account here: ********************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages: *************************************

I'm glad I could help! Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding a recent return of a product that I have yet to receive a refund for. On December 2022, I returned an Apple Watch with order number 114-3411250-9573061 via ***** The delivery was confirmed by **** using the tag from Amazon.Since then, I have made multiple attempts to contact Amazon to obtain information about the reimbursement, but to no avail. Despite several assurances from Amazon representatives, I have still not received the refund that I am owed for the returned item.I am extremely disappointed with Amazon's lack of response and their inability to provide a resolution for this matter. It is unacceptable for a company of Amazon's size and reputation to neglect their responsibility to reimburse customers for returned items.I would appreciate it if you could investigate this issue and take the necessary steps to ensure that I receive the refund that I am entitled to. Thank you for your time and attention to this matter.Sincerely,
Business Response
Date: 05/17/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in processing your refund.

Without any further delay, we've issued a full refund of $387.95 which will be processed to your original payment card within 3-5 business days.

Regards,

*****.
Amazon.com.
*****************************
Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you in regards to an item, order #TBA952956881000 That I ordered on March early morning 15th 2023. When purchasing this item I added $9.99 Rush shipping so I could have my package delivered March 15th same day. After purchasing the order, it totaled $127.59 including rush shipping. On march 15th I kept track of details provided in the app regarding my package since amazon notified me that my package would arrive between ****pm that day(March 15th) shortly after 7pm my package arrived at my doorstep and the package Had someone else's address, name and a completely different tracking number(TBA953190345000). I immediately called amazon and notified them of this issue and they said, all they needed was a photo of the package that was delivered to my doorstep and they would process a refund. I talked to another rep on march 16 that said I would have to ship back this person's package in order to get a refund. The package is no longer in my possession. It is not my responsibility to do amazon's delivery job as though I am not an employee the rightful thing for me was to return the package to the address listed on the amazon delivery.March 17 I had a call with a representative regarding my package that said he was a specialist and he doesn't usually take calls, and since " I keep telling you the same thing and you're not listening I am going to disconnect the call". I called my local police department and due to the circumstances I cannot file a lost complaint or stolen package complaint because Amazon is the responsible party for making sure they verify the correct delivery address and recipient before marking the package as delivered. I called amazon corporation who connected me with the logistics department and they continue to insist that I file a police report or I will not get a refund or a replacement. As of April 24th I have wrote a complaint letter to corporate with no response and Amazon customer service only solution is to file a police report
Business Response
Date: 04/25/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've haven't received your order #***-9918786-5131468.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time until we receive a police report.

Please refer to the outlined Conditions of Use, noted under 'Risk of Loss'. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the *** to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19974416

I am rejecting this response because:
I find it very interesting that this customer service agent called the police department when the other agents told me they could not because of their policy. This has been a back and forth Of misinformation and lies from Amazon. I had to keep explaining the issues to this particular agent and she comes back and tells me something totally different than what the police department has told me on multiple occasions. After repeatedly giving her the police department location. *** offered to even have a 3 way call. So I could clearly explain the issue to the officer so there is no confusion and I was denied, because that is against Amazons policy.
Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 24, 2023 To:Better Business Bureau From: ************************* // ANMZ LLC Re:Unfair Withholding of Sales Proceeds by Amazon Dear Sir or Madam:My name is *************** and Im the owner of an Amazon.com store called **************************** Amazon seller account was deactivated on August 5, 2022 and has remained inactive since that time, with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response nor a detailed explanation as to why my account remains suspended.Instead, I merely receive the same automated message, time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been effectively stolen without justification. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and address their concerns. Alas, I remain almost totally in the dark while lacking any instructive guidance.Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and ultimately release my funds.Thank you for your attention to this important matter. Feel free to contact me with any questions. Sincerely,***** Saab
Business Response
Date: 04/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/4/20.

Merchant Credit Team Amazon.com
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a shower door from a 3rd party seller on Amazon. The order number is 114-1400783-8332215. The order came damaged and the seller agreed to refund the order if the item was sent back. As it is a large item, I wasn't willing to send it back unless the return shipping is covered - ************** wouldn't take it because it is too large and heavy. While calling Amazon to discuss who is going to pay for the return shipping, an Amazon first put me on a hold and then came back asking if it is okay for me to pay for the shipping return fee and then get reimbursed from Amazon once I got the receipt and submitted it. I said that's okay, and to be safe, I asked him to put that in writing and send me an email. After I got the email, I called the same carrier who delivered the shower door to me. The item was picked up the next day and the seller refunded me the cost of the order. Now every time I called Amazon, no one would reimburse me the return shipping cost, instead, they just kept sending emails to the seller on my behalf to request the return shipping refund. They did it at least three times... I am speechless. If Amazon doesn't solve this, I will go to a small claim court to get my money back.
Business Response
Date: 04/25/2023
Hello,

We have reviewed the information provided and we would like to inform you that we reached out to our internal team to review the request of reimbursement of return shipping cost. No further action is needed from the buyer at this time and we will contact them soon with a decision.

Regards,
Amazon
Customer Answer
Date: 04/29/2023

Complaint: 19974063

I am rejecting this response because: it has been 5 days and I still have no resolution from Amazon! I will send a demand letter next week.

Sincerely,

*********************
Business Response
Date: 05/05/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd like to confirm we've worked on this complaint and a full refund of $750.00 return Shipping fee was issued towards your original payment card. This Refund will be credited within 3-5 business days.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 05/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and accept the resolution. However, they did not make the process easy. I called at least 5 times to get this finally straightened out. If I didnt call, I would probably be still waiting for the refund.

Sincerely,

*********************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.de order #***-3811133-8370735. $ paid: EUR230.98 for the goods, and HK$354 for the return shipping.I ordered 2 of the ESSENTIALE FORTE 400 capsules Liver Detox Cleanse Support Regeneration Treatment sold by B&C shop through Amazon.de on Feb 21. When I received the goods, I noticed the country of manufacture differs from the Amazon page description (******* vs the ones I got say ******). The product also lacks pharmaceutical label or anything that indicates its authenticity, leading me to believe its counterfeit. As such, I initiated a return through my Amazon acct. I paid out of pocket and mailed both boxes back to B&C shop via ********* speedpost on Mar 11. Tracking for your ref: ****************************************************************************************** As seen in the *** update, the pkg has been detained by the customs for inspection for 1+ month, waiting for the addressee to go through customs clearance procedures. *** sent the customs clearance notice w/ detailed instructions to B&C shop on Mar 21. Despite multiple follow-**** B&C doesnt take the necessary actions to clear customs. Yet, they refuse to process my refund bc they claimed they havent received the goods. Theres no way the pkg will arrive in their hands if they refuse to cooperate, which also means I wont be getting my refund until they do so.Ive done everything possible, which is why Im seeking BBBs assistance. Ive contacted CS via Amazon.de live chat trying to have them honor my refund since my order should be covered by the Amazon Pays A-to-Z guarantee, but theyve told me that my refund wont be processed as the seller hasnt received my returned good (I have no control of this if they refuse to take the needed actions on their end!) Im hoping BBB can help me resolve the issue & ask Amazon to expedite my refund. Please let me know what I can do to make this possible.If needed, please reach me by email as I speak very basic English (I speak cantonese). Thx
Business Response
Date: 04/25/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regrading the refund for your order #***-3811133-8370735 placed on Amazon.de.

You'll need to contact our partner site, ************************************, for more information about the order #***-3811133-8370735, as our international websites operate independently. You can contact them directly at: ************************************gp/help/contact-us/general-questions.html

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 04/26/2023

Complaint: 19974027

I am rejecting this response because:

Hi Pratap, Case Officer at BBB,

Thank you for your prompt reply. Ive contacted Amazon.de numerous times and they have not been helpful at all, which is why Im contacting BBB for help. Im really hoping you will be able to help/intervene or speak with the relevant team at Amazon *******. The customer service reps at ************************* have been giving me bot-like replies; they keep saying that my refund is being put on hold until the seller goes clear customs and receive the package in their hands. However, as I have explained in my last message, Ive done my due diligence as a buyer and what is happening now is out of my hands, but ** getting penalized for it as a victim of receiving suspected counterfeit. The latest reply from the seller is that they wont be able to clear customs as they arent physically operating out of *******, which means there is no way they will ever get the goods (how about my refund?!) They are now even making it my fault - that I should have figured out myself that I shouldnt have mailed it back to ******* - this is complete non-sense! I believe they are the one who provided Amazon with the return instructions, and I was just following the clear instructions given to me - how is it now MY responsibility to reconfirm the address? Please find all of these updated info in the screenshots attached.

Amazon is a reputable company / platform and I would really appreciate you going the extra mile to help me resolve this issue, which has been bothering me for almost two months now. Please help me out - this is my hard earned money that I would really like back.
If theres an organization in ******* like BBB that might be able to help me out, I would also be grateful to be redirected. Thank you.

Sincerely,

***********
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was hacked and I filed a complaint with amazon who refuses to do anything, I reported issue with my credit card company and when they pull back the charges amazon turns off and disconnects all my devices. This has been an issue since December and Amazon says they will reach out but nothing happens, My account was charged with over $3000 and I am afraid Amazon will again turn off devices when I report to the credit card back. I have uploaded my transaction history from what was bought on my account due to the fraud and would like either Amazon to refund my money or not Turn off my devices after I contact credit card company. I have changed emails and passwords and did all that they asked to secure my account,
Business Response
Date: 05/16/2023
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer along with instructions to dispute unauthorized charges with respective financial institution via email. We sent this information to their registered email address on 5/14.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get Amazon Prime for over a month now. I have talked to their customer service at least 5 times to no effect. They seem to have no clue as to how to help me and they will NOT call me back. I have been scammed three times and I won't try again unless someone from their office calls me. I really like their program, but I will have to cancel my membership if they cannot resolve this issue. Thankyou
Business Response
Date: 04/25/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Prime memberhsip.

I would request you to please help me with the issue along with the screenshots so that I can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 04/25/2023

Complaint: 19973748

I am rejecting this response because: Once again the people who are supposed to figure out how to help me, we called to get their help and all they could do was keep trying to have me login only to go right back to the same login page. Can no one at Amazon help me with this issue?

Sincerely,

*****************************
Business Response
Date: 05/05/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have signed up for Prime on a new account. The other two accounts are on hold. I hope you are able to use the Prime membership now.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Complaint statuses

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