Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,961 total complaints in the last 3 years.
21,707 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a crib on 2/19/2023 order number ***************** I returned it on 4/16/2023 Amazon sent a company named Pilot to pick up the crib while doing so the driver took the mattress order number *****************. When i spoke to Amazon for the first time on 4/16/23 to advise them of what happened i was told a ticket would be created and the mattress would be returned. Pilot did not give any invoice tracking information when during pick up, therefore there is no way to track the return of the items. I have called amazon numerous of times all i am being told is that i have to wait 30 days.
Business Response
Date: 04/25/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry for the inconvenience you have experienced with your returns.

Upon checking with our carrier department, we did not find any carier scan for these returns.

In this case, as informed by our team already we will have to investigate further. If incorrectly returned item(s) is located local customer service team will attempt to return item(s) back to you.

I've forwarded your feedback to our internal team to rectify these kinds of errors.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19976274

I am rejecting this response because: amazon need to communicate with the company that they contract with to locate the items. Pilot has to have and invoice number. Pilot came to my home and picked up items. Amazon is responsible for the refund of my items. Amazon is not doing their part to find out what pilot did with the picked up items

Sincerely,

***********************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get paid every two weeks and on my payday, 4/20/2023, I agreed to let my mother use my card.com debit card on Amazon.com to purchase Pepsi, cookies and a computer keyboard. However, her order got "stuck," which meant it could not be shipped out. She was given a "promotional credit" to try and re-order her stuff. That is all well and good, or so I thought.No one told her what a promotional credit was-- and I had no idea, either. As of 4/23/2023, there is a charge from Amazon.com on my debit card, in the amount of $31.85 So, knowing that I do not have my card linked to an Amazon.com account (she always removes it when she asks me if I will let her order something) I requested a refund, because I had no idea what that charge was supposed to be and I have not authorized Amazon.com to charge my account for anything. It took until 2:45 PM this afternoon, fighting and arguing with Amazon.com to get to the bottom of what is going on. NO ONE told me that even though I had already been billed by Amazon for her original order, I was going to be billed AGAIN by Amazon.com for $31.85. I keep getting the runaround and being lied to about not being able to get refunded the $31.85 that I should not have been billed. She used AN AMAZON.COM CREDIT for her purchase. My card is NOT Amazon.com credit, it is my debit card.When someone is given a credit, someone else's card is NOT billed to fund that purchase. A CREDIT is the store or website's way of acknowledging that they messed up in some way and trying to make things right. A CREDIT does not mean they are authorized to charge another person's card ANYTHING after that credit has been used. ESPECIALLY if the purchaser and the person making the compliant are TWO SEPARATE PEOPLE, whose ACCOUNTS AND CARDS ARE NOT LINKED.I am coming to the BBB to get my $31.85 refunded to my card immediately.
Business Response
Date: 04/25/2023
Hello ******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

In the absence of the order and account information, we will not be able to comment or research, leave alone issue a refund or a credit.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023
There is no Amazon.com order number, because I did not place this order on Amazon.com
All I have is the details that were provided by my card.com account, which are as follows:
Description
AMAZON.COM*HV0OA5WR2, AMZN.COM/BILL, WAUS
Amount
-$31.85
Transaction Type
PURCHASE
Purchased On
Apr 20
Posted On
Apr 24
Category
RETAIL
Country
***
Business Response
Date: 05/04/2023
Hello ******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the charge noticed on your card.

I've reviewed the details of the charge with the details provided in your complaint and see that the charge is related to an order placed from a different account.

In this case, I recommend you dispute this charge directly with your bank as we won't be able to refund the order placed.

Further, the order was refunded in the form of promotional credit that was used to place further orders from the order placing account.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 05/04/2023

Complaint: 19976158

I am rejecting this response because: I already contacted card.com and they told me to get ahold of Amazon.com. Furthermore, I never authorized you to do this and you VERY CLEARLY realize that. I couldn't care less what you did for an account that IS NOT AND NEVER HAS BEEN MINE.

Sincerely,

****** ******
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a 74 years old USAF Veteran and I have been an Amazon Prime Member for quite sometime and I am being treated like a fly on a wall with no communication from the Amazon **************** regarding my online Sign In which has been locked for no reason. This is a shopping network not a banking financial institution and their system has locked my Sign In. I have made attempts to call their customer service at their 800# but end up speaking to a middle eastern customer service which are known to be scammers. I have verified my email address, mailing address, and including a credit card and still they want to persue grilling me with several questions to unlock my Sign In Account which is so rediculous. I have been shopping on Amazon for quite sometime and even watch prime videos on my flatscreen and then when I want to shop again, they lock my Sign In because of several attempts. As a customer, we have no clue as to why it is not letting us sign in, only amazon customer service knows that but us as a customer we don't know. I have been having this issue since March and April. I have sent an email to these following CEO's and they have not responded as they do not care or has any compassion to their ********************************************** ********************************** ******************************* I have tried everyway possible to get my sign in resolved and to this day they show no respect to their customers and they show no care to their customers complaints. When you call their 800# you end up speaking to the middle eastern customer service in a foreign country which are known to be scammers and I have been scammed by them before as they compromised my bank and cleaned me out and I am on a fixed income. Please help as Amazon doesn't care about my situation.
Business Response
Date: 04/25/2023
Hello *****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account on hold you asked about using the information provided. I will attempt to offer general assistance on this subject.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: ************************************************************************************.

For more information on choosing a strong password, please review the following Help page:
***************************************************************************

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19975923

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was recently shut down and the reason that they gave was because the account was linked to another account that had shut down for mis-use of services. However, I have no other Amazon accounts and now they wont respond to any emails Ive sent them regarding this situation. I would like to have my account restored as the account is used for ********************** Video, Amazon ***** and Amazon itself.
Business Response
Date: 05/07/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 24 April, 2023.

Sincerely,

****
Amazon.com
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Adult Onesie Halloween Costume - Animal and Sea Creature - Plush One Piece Cosplay Suit for Adults, Women and Men FUNZIEZ! and they were both shipped and sold as new to be delivered worn, dirty, and with used undergarments putting my health at risk. Amazon is now making me send these items back, which means I have to *********** and go out of my way to ship this to them instead of refunding me and having me discard this as it should be done.
Business Response
Date: 04/26/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn that your order of Onesie Halloween Costume was not in good condition/quality.

Upon checking your account, I found that a full refund of $57.68 was issued on April 25, 2023. Refund will be credited to original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As an Amazon seller, Im reaching out for help to get a fair review of my account & appeals. ********************** deactivated my account saying Ive drop shipped & violated the code of conduct. I used their Buy Shipping feature, which is direct evidence that Ive not been drop shipping. I have no idea what code of conduct violations I made; no one at Amazon will tell me. What is most concerning is that the Merchant Credit team reviewed my account & appeals to determine if I engaged in deceptive, fraudulent, or illegal activity. They released my funds in full, confirming my innocence. But Seller Performance rejects my appeals that contain the same information (and more). This disconnect in services between teams is extremely unfair. Im an honest seller, I have followed all guidelines and requirements to the best of my abilities. I have addressed all possible points I could think of. I need someone to tell me what specifics I must address to recover my account ****************.
Business Response
Date: 04/25/2023
Hello,

We are unable to reinstate the seller's account because the seller's appeal does not meet the conditions for reinstatement. We are therefore unable to take the actions requested.

Sincerely,

Amazon.com Seller Performance

Customer Answer
Date: 04/26/2023

Complaint: 19975519

I am rejecting this response because: Amazon never relayed to me the conditions for reinstatement in a clear manner. I was directed to provide evidence of my compliance, which I have. Please have someone contact me to clearly detail what the requirements for reinstatement are.

Sincerely,

*************************
***** LLC/ My World Cart
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 12/16/22 I purchased a standing desk from Furmax a vendor for amazon upon delivery it was not what I wanted. After numerous contacts with amazon I returned the item as instructed on 1/19/23 . ****** stated I had to send it by **** and shipping was not included. I called amazon and spoke with Amazon associate KHIM he said on this occasion return the item pay the shipping fee send ** a copy of the postage you paid($139.45) so we can refund it as a one time exception. He sent me a email confirming this. I was told this would be done because Amazon has a -z guarantee of refunds of any out of pocket expense. Postage paid $139.45 out of pocket. I did what I was told to do by amazon associate KHIM.
Business Response
Date: 04/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order in this matter.

Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023
As per your request here is the info

Order # ***-5715932-1614617 purchased 12/16/2022

from furmax a vendor of Amazon

Thank you

*************************

****************
Business Response
Date: 05/01/2023
Hello,

Thank you for writing.

Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

Sincerely,
Customer Answer
Date: 05/03/2023
I am rejecting the Amazon response to the BBB complaint #********

In the complaint I mentioned that the Amazon associate KHIM stated
that on this occasion return the item, pay the shipping fee, send ** a copy of
the postage you paid($139.45) so we can refund it as a one time. exception.
He sent me a email confirming this. He said will be done because Amazon has
*** guarantee of refunds of any out of pocket expense.

I did what the amazon associate KHIM told me to do. I sent the postage
receipt of $139.45 to Amazon a total of six times to Amazon. Therefor I
am entitled to the full refund of $139.45

*************************
Business Response
Date: 05/23/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern in this regard.

Upon reviewing I see that the concerned department has issued a refund of $139.45 for the return shipping fee for the order in question.

Refund was issued on Monday, May 15, 2023 and its typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I experienced a number of issues with my orders from Amazon. About 30% of my orders over a 3 month period had issues. I was spending time and resources to have to rectify these issues. I had to contact customer service numerous times. Finally, in frustration, I reached out to express my overall discontent with the service and number and type of errors. I did this in chat. *** chat disconnected. I was able to be called by a rep, who was able to access the chat, in which I outlined in detail all of the orders I had issues with and what the problems were. To remedy this overall complaint, the rep stated he would make adjustments with my shipping and also refund my annual Amazon Prime membership fee, which is $140ish. This charge is billed to my Amazon card. This interaction took place on 4/12/23. I checked today, to pay my bill, and no refund was issued. So, again, I contact customer service on chat and was send to a phone rep. *** phone rep said he had no record of that. He further stated they "could not" issue a refund for the full amount of the membership and offered $50 instead. I explained my frustration with further time loss, inconvenience, and the poor business practice of a rep providing this as a resolution only to have it reneged. I stated I would accept the refund, but also that I was unsatisfied with Amazon's current practices and would note it to the BBB. I have been a loyal Amazon customer and ********************** member for years - much in part due to their excellent customer service. Current practices are deceptive. I am still on hold waiting for the rep to return to confirm the refund, and I expect it is a stall tactic to get me to hang up.
Business Response
Date: 05/05/2023
Hello,

I am *************;from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the incorrect promise made by the agent which is not processed and due to the orders you are receiving.

I've gone through the previous correspondence and confirmed about the refund promise. With that reference I've issued full refund for the yearly prime back to your original payment method.

On April 24,2023 one of the agent issued $30 refund for prime and now I've issued the remaining $117.34 back to your account.

I've taken the feedback regarding the order delays and I'll make sure it gets investigated and our team will take action on it.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order was placed on April 20 in the amount $6,814.53. This order was never delivered. Instead the order changed to undeliverable on the expect delivery date due to damaged in transit. The transit company was also Amazon. This entire order was sold, fulfilled and shipped by Amazon. I was told a refund would be processed when the items were returned to Amazon. How can I be responsible for returning items to Amazon if Amazon delivery still has the items? 2/3 of the cost has been refunded however I'm being told I'll have to wait 30 days for the refund to now be processed for something I never received, never was able to touch. In the mean time I'm out the money while having to order a replacement from a competitor. I've called in many times, asking for a status, yet nobody can track the order. I even received a return form today for me to mail back the order which I never received from Amazon delivery services. The handling of this is making it as if the customer is 100 percent liable for things out of their control. I've been told by many support reps I need to wait until Amazon has the order. I don't even understand how that is possible if it was in possession of Amazon delivery services the entire time and returned by them in the same day. This seems like some level of theft to me. I've attached documentation. However Amazon has removed the tracking history so you cannot see it. I do however have the original emails and will submit anything required to prove my case. I want the remainder of my money refunded to me.
Business Response
Date: 05/08/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Order as it wasn't delivered and returned to Seller.

Rest assured, we have contacted our specialist team to review your Amazon Order and I can confirm that the refund has been fully processed.

$2029.86 has been refunded on Thursday, May 4, 2023 at 4:45 AM (PDT)
and
$144.99 has been refunded on Wednesday, May 3, 2023 at 2:27 PM (PDT) remaining amount has been refunded on April 20th.

You can track the status of your refund here
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As anybody we used a lot Amazon to order. We had a product bought last year and it was under warranty. The product failed and we reported it to Amazon several times. As it was from a third party seller they said we have to contact the seller direct. Which we did also several times. No reply. After that we contacted Amazon again and again and filed a claim and every time they said we get a refund. We had to go hours thru questioning and explaining again and again. Every time they said it will take up to two weeks and we get a refund. It got to be ridiculous. We are very frustrated with Amazon and not buy there again. They make so much money all over the world and not take care of their customer. We did all what they ask us to do to get a refund but they just try to ignore you by saying you get the refund but nothing happens. Worst thing is you really cannot track anything as it is all online. I never send complains but a big company like them should not do that. The order was for flexible solar panels order # ***-4848624-2757023 ordered March 2022.
Business Response
Date: 05/04/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the order #***-4848624-2757023 placed with a marketplace seller on our website.
I see that the order was placed on March 3, 2022 and therefore outside the return window or A-Z Guarantee period. Information about A-to-z Guarantee claims, including processing times, can be found here:

***************************************************

However, the product is covered by manufacturer warranty. We request you to contact the manufacturer for assistance in this case. If you've already contacted the manufacturer, please share a copy of the resolution they've offered.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/04/2023

Complaint: 19974643

I am rejecting this response because:

Sincerely,

***************************

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