Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,539 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My situation is highly problematic and concerning for a few reasons. Firstly, someone named "******" was able to gain unauthorized access to my Amazon.com account. This means that "******" had access to my personal information, including my email address and an old US phone number. This information could be used for malicious purposes and could potentially put my identity and financial information at risk.Furthermore, since gaining access to the account, "******" has been making unknown purchases, which is clearly a fraudulent activity. Despite reporting the issue to Amazon on multiple occasions, the company has failed to take effective action to resolve the issue. Amazon's response has been insufficient, with only an email from a no-****************************** being sent and the account password being reset, which has not prevented "******" from logging back in again. This lack of action on Amazon's part is highly concerning, as it suggests that the company is not taking the issue of account security seriously. It also leaves me vulnerable to further fraudulent activity, as "******" is still able to access the account and make purchases. Dates I contacted Amazon:- January 19 2023 - March 21st 2023 - April 10th 2023 There has been no resolution so far, and I request that this account be terminated.
Business Response
Date: 04/26/2023
Hello,

We understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: ****************************************************

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

************************************************************************************

We look forward to hearing from you.
Customer Answer
Date: 04/27/2023

Complaint: 19982774

I am rejecting this response because:

Sincerely,

******************************* *****************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Exhausted after battling reseller *********** sent a damage Bear fountain w/ broken fountain and nonworking lights Product is cheaper version inches shorter than desc Item sent used w/ faded paint. Bears are different than described. Photos sent to Alpine and Amazon review can send more Extremely upsetting that I was sent a damaged item when I waited for a year for product. Made daily searches to find a bear fountain product out of stock often and when no other store but Amazon had it, the price would increase. All of this caused a year of delay While waiting I called the Alpine to see if they would know the shop date. They advised to wait about 3 months (Nov 21) it didnt come back in stock as stated. ****** stated she would contact me when it did come back in stock but didnt keep her word. Alpine promised that if there was any problems when I did get the item they would stand behind their product and their notice on their BBB site states a 110% guarantee. Called Amazon who said I didnt need to worry about purchasing because there was a full refund if needed FINALLY product back in stock at a more reasonable price Purchased it w/ guarantees from Alpine and Amazon. Shipping was a stressful bc Amazon failed to notify me until early Sat am when the driver was pounding on door. Was up all night so didnt answer. Texted driver for redelivery was ignored . Received email from Amazon next day that I would be required to stay at home from 8 AM until 10 PM waiting. After all that hassle finally received item and saw right away its not as desc and later found that it was damaged w/ the fount and lights not working Called Alpine who promised to PERSONALLY handle it but didnt keep word After week of emailing back-and-forth they told me to call Amazon and blocked me.Amazon didnt keep their word to replace the item and offered a service credit of 108 for extreme hassle. Still no working fountain which is not only broken but not as desc
Business Response
Date: 05/09/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. A careful review of your account reflects that the correct information has already been provided by our customer support team.

To be eligible for a refund, we ask that you return the ****************** 36" Tall Indoor/Outdoor 2 Bears Climbing on Rainforest Water Fountain, Brown you ordered within 30 days of the date you received it.

In most cases, after the carrier has received your return package, it takes about two weeks for ** to receive and process your return. Please note that international returns take longer.

Once the return process is initiated, you can track your return here:
***************************************************

I hope this helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 05/09/2023

Complaint: 19982734

I am restating what I put in the email. I have waited an entire year for this product because of the nightmare shipping delays and the price gouging. It was a daily effort to find just the right bear fountain. Prior to sale I checked with Amazon they said if theres a problem it would be gladly fully refunded or replaced. I spoke with Alpine who said that they give 110% guarantee on their products and would gladly ship a new one if theres a problem. The item is not only broken with a nonworking lights and fountain but the item is shorter than described and even a cheaper version bear with worn paint. The photos have been sent. Alpine saw that it was not as described and agreed and said that they would ship a new one but after two weeks of daily conversation they blocked me and sent me to Amazon. I also had a nightmare shipping disaster because Amazon failed to notify me of the upcoming shipment in time thats it was missed. I contacted the guy to bring it back or I would pick it up he did not respond so Amazon told me I had to stay at home from 8 AM until 10 PM thus 14 hours. My plans had to be canceled. When I contacted Amazon about the bad treatment from Alpine and the shipping issue they gave me $100 credit to make up for it but said I would have to call back later to get a refund for the bear or a replacement. He did say that sending it back I most likely would not get a refund as this was a common issue. I also see from the BBB complaints that people are not getting refunded. I did call back and I found out that Amazon would not refund or replace they said the hundred dollar credit prevented that but there could be other issues as well as to why I would not be refunded. Its been an absolute nightmare with the runaround that Im getting. Amazon continues to describe this incorrectly
Initial Complaint
Date:04/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im an Amazon seller (ID *************** suspended for a mistake made in panic to meet Amazons invoice requirements. No matter what *** appealed with, Amazon says Ive not submitted what was requested. The only thing they ever requested was an explanation, which I provided along with a plan of action! They deny my appeals with replies that offer no path for my reinstatement. I adjusted the quantity on 1 invoice to apply to sell 1 item; I needed to make room in my warehouse (space is very limited). I learned a costly ******* I took time to educate myself & institute company fail safes to prevent this from happening again. The worst part of this is that my mistake also resulted in the suspension of a friends account (ID ***************. She let me live with her during COVID lockdowns, we were both selling on Amazon through our own 100% separate businesses/accounts. But because we are connected through a formerly shared address, Amazon shut down her account for relation to mine. I need help to get her account separated from mine & for a path forward to reinstate my own. No one at Amazon seems to be willing to help either of us.
Business Response
Date: 04/27/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day;On March 18, 2023 I ordered an espresso machine from Amazon ******. The amount charged to my credit card was $1,904.77. I received the product on March 25 and to my surprise it had a mechanical problem and was not functioning. I called the manufacturer (Delonghi) to find out whether it is something that can be delt with remotely, and was told that it is a production problem and i need to return it to Amazon. I called Amazon customer service to ask for a replacement unit, but they told me that I should return the item and then order a new unit. The agent issued me a return label with *** to Amazon address in Toronro ON. The return process started on March 27. After a week, while still waiting for the refund, I called customer service again and they told me that the refund may take about 30 days to be finalized. Today, April 25, I got an email stating that the refund proccess is complete and the money will be in my account within 7 days. However, the refund amount issued is less than the amount paid by $74.9. I called customer service again to find out why the refund is short of the amount paid, and the agent told me that they charged me for the shipment of the bad unit. I tried to argue that I am an Amazon Prime member, and that the machine was broken without success. When he said that he cannot do anything more, I asked to speak to a supervisor. The supervisor kept saying that they cannot cover the shortpayment, and when I tried to argue and get the reason why he cannot cover the short payment, he just cut of the call.I hope that your good office can support my case. As mentioned, the return was a result of a bad produce. I am a Prime member that entitled for free shipping for and back. I am looking for the full refund of the paid amount which as of today is short by $74.9.Thank you very much in advance.Sincerely,*********************
Business Response
Date: 04/26/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your BBB complaint and I understand your concern regarding the incomplete refund amount for your order of De'Longhi Espresso Machine.

Upon checking the order, I found that the return reason for the return of your De'Longhi Espresso Machine was "No Longer Needed". Whenever this specific reason is chosen for return, our system believes that there is no Fault of Amazon in this return and hence a return shipping fee is deducted.

I've made one time exception to the standard returns policy and issued a refund of CDN $74.90 which will be processed to your original payment card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, We listed against an ASIN at Amazon, B005VGTRNO. Amazon allows sellers to match against existing items when listing their inventory for sale. The owner of the brand filed a complaint with Amazon stating we infringed on their trademark, which is absolutely not true. Amazon policies allow seller to submit invoices when appealing such erroneous complaints. We have sent our invoices to Amazon, yet to date, our listing remains suspended. Having followed Amazons policies, were disappointed that this matter is not yet resolved and hope you are able to assist. Our merchant token is A1IZSD1S6WE00I. Can you please help us with this matter at Amazon?
Business Response
Date: 04/27/2023
Greetings from Amazon Services,

We reviewed this offer B005VGTRNO, and at this moment neither you nor this offer are restricted.

Please proceed and re-list it, if there is an error or a problem, please create a case with Seller/Brand Support.
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, We created a bulk food listing at Amazon, consistent with policies. Amazon policies allow sellers to repackage individually wrapped food items, such as candy, into customized packaging. Following the bulk food policy at Amazon, we created 2 ASINs, B0BRYN74ML and B0BRYMFS6T. We purchased the candy from a large distributor, then repackaged into custom 2 pound and 4 pound bags. Again, this is allowed per Amazon policies on bulk food sales. The bulk food sales policy is found in Seller Central here: *******************************************************************************. Unfortunately, the brand owner has filed a complaint, erroneously stating our listings are counterfeit they are not. Complying with Amazons instructions for appeals, we provided invoices to demonstrating the case purchases and supporting our sales volume, yet, continue to be denied reinstatement. There is no legal requirement that sellers purchase inventory directly from brands, especially when using trusted distributors, as we have done. Our merchant token is A1IZSD1S6WE00I. Can you please help ** with this matter at Amazon?
Business Response
Date: 04/27/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/27/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/27/2023

Complaint: 19982320

I am rejecting this response because:

They are asking for invoices, which we have already sent them many times! Our invoices show the items are authentic and correct, and per Amazon policy this listing follows the rules for creating bulk food listings. We have attached our invoices here as well.

Sincerely,

*****************
Business Response
Date: 05/01/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/1/2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 05/02/2023

Complaint: 19982320

Thank you for your reply. We submitted the invoices to Amazon, again, as requested. These are the same invoices provided to you previously. We appreciate your assistance with this matter and look forward to an update.

Sincerely,

*****************
Business Response
Date: 05/03/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 5/03/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 05/04/2023

Complaint: 19982320

I am rejecting this response because:
We have sent invoices multiple times, and even explained in our appeals how we are following the rules for bulk listings. What else should we do, when we have provided everything they asked for and our listing is ************* per Amazon policies!!!

Sincerely,

*****************
Business Response
Date: 05/18/2023

Hello,
We have reviewed this sellers account and reinstated the seller Asins and informed the seller via email on 5/18/2023.
Thanks,
Amazon.com Seller Performance.
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Damaged/ Defective Item delivered. Amazon refusing refund after well documented proof provided to them. Amazon replies to emails stating photos with circled documentation don't show signs of damage, however, the device is unusable and leaks gasoline.
Business Response
Date: 04/29/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon checking the order details, I see that we have issued a full refund of $322.49 on the order. The refund will reflect on your account within 3-5 business days.

You'll also be able to see the refund request here:
***********************************************************************************

I hope this helps. We look forward to seeing you again soon.

Regards,

****************
Amazon.com
*****************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We filed a claim for units that were lost during the receiving of a shipment to Amazon. Amazon is saying that the shipment was never received despite providing a delivery notification from **** We chose a partnered carrier because Amazon states that if the shipment is lost, they will work with the carrier to get reimbursement but they are not.We have provided proof of delivery but they are denying the claim saying proof of delivery does not mean they received the shipment. We were told we need to provide a drop-off receipt but the only document we have is a delivery notification from *** that shows the shipment was delivered. Because the shipment was older than 120 days *** can no longer provide what Amazon is requesting.If Amazon is saying the shipment was never delivered, the claim would be with the partnered carrier which would be handled by Amazon. I would like them to process the claim through the partnered carrier.
Business Response
Date: 04/26/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/28/2023

Complaint: 19982180

I am rejecting this response because:
This is an Amazon seller issue and I am referring to an FBA shipment that was received by Amazon. Please forward the information about this complaint to the correct team for further investigation.
Thank you.

Sincerely,

*************************
Business Response
Date: 05/01/2023
Greetings from Amazon,

I understand that the seller is appealing for the missing units from FBA Shipment.

We reviewed cases raised by seller and confirmed the issue for Shipment ID ************.

Upon investigation, we found no carton scans linking to the expected FBA carton labeling (FBA16W3YPL1TU000001, FBA16W3YPL1TU000002) or tracking IDs related to this shipment.

We have completed a thorough investigation into the reported missing units and found no trace of the expected items, nor any similar ASINs or overages within the fulfillment network.

Seller was asked to provide drop off or pick up receipt for the shipment through Case ID *********** for further investigation. As a drop off or pick up receipt was not provided, we are unable to confirm this shipment was given to the partnered carrier nor that it arrived to the fulfillment center.

These units remain ineligible for reimbursement.

Thank you for your time and understanding.
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Refund Never Received: 112-3635692-6631411 Hi Team,I hope you are doing well and hoping you can help. On Februrary 14th, I purchased a gaming PC but cancelled the order before it arrived as I elected to purchase a PS5 through Amazon instead. Customer support cancelled the delivery and the item was successfully returned to the Amazon warehouse. The team informed in writing on February 16th and 18th that the refund would reflect on my original form of payment within 3-5 business days: "As i can see the item has returned to the seller I have successfully issued refund for $3,264.29 into your original payment method and it will reflect into your account within 3-5 business days."I waited for two more weeks and filed a dispute with my credit card as I hadn't received the payment back. My credit card company ruled in favor of Amazon and rebilled the amount and instructed me to work with Amazon on a refund. However, the Amazon team is no refusing to refund me and I have been charged the full amount while Amazon is in possession of the *** The ticket number is: 386a42a3-b9a8-427f-8808-57419d0e1d77.Any help is appreciated. Thanks,******
Business Response
Date: 06/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 112-3635692-6631411.We already issued a refund on 05 May, 2023.No further refund is due.
Kindly contact your card issuer for information on the refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a PlayStation 5, I received a box full of ground and rocks this is unacceptable!!!
Customer Answer
Date: 04/27/2023
I order a PlayStation 5, Amazon Sent me a Box with a Bag Of land and a rock in it. This is unacceptable i need full refund.
Business Response
Date: 04/27/2023
Hello,

Were sorry to hear that you havent received your items from order #***-3554804-6281846.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipments/Items that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package/item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before 45 days after the delivery date to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.
Customer Answer
Date: 04/27/2023

Complaint: 19982096

I am rejecting this response because:

I went in person to the police station for this issue and all they told me was that I cannot file a report with them because its not a thief, is something that came from you guys or the driver. so they told me you guys have to resolve this problem without asking for a police report because in this case I did receive the box, but it came with rocks and ground inside. It did not came with what I ordered which it was a PlayStation 5. Please refund my order as they asked me to ask you guys thank you.
Sincerely,

God Love
Business Response
Date: 04/30/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your PlayStation PS5 Console - God of War Ragnark Bundle.

Please return the PlayStation PS5 Console - God of War Ragnark Bundle to us and we'll refund you as soon as possible.

Please click on the following link to be brought to your personalized return label and follow the instructions provided:

*****************************************************

If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. Once you're signed in, try clicking it again or copying and pasting it into your browser's address window.

If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use - often free of charge. If you're unable to print the label, please write back to us to let us know:

*************************************************************************

If you haven't opened the package you're returning, it's okay to tape the Return Merchandise Authorization to the outside along with the mailing label.

If you dont have the original packing slip dont worry; packing slips aren't required to make a return.

You can track your return on its way back to us here: *************************************************************
After the carrier has received your item, it can take up to two weeks for us to receive and process your return. See our Returns options for details (**************************************************).

I hope this helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 05/02/2023

Complaint: 19982096

I am rejecting this response because:
The problem is I received a bag of rocks and land in the box thats what I return what you guys sent.i need this resolved
Sincerely,

God Love
Business Response
Date: 06/11/2023
Hello,

We have denied the customers request for a refund as customer already raised a chargeback dispute on this order 112-3554804-6281846 and the dispute is now closed in customer's favor. Customer's card issuer should have issued a refund already. Kindly request customer to reach out to their card issuer for more details about this reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 06/12/2023

Complaint: 19982096

I am rejecting this response because:
I havent received the refund, i also contact my bank and they havent get the refund either. PLEASE be responsible and give me my money back.
Sincerely,

God Love

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