Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,780 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The first transaction was on April 7th it's an 18 inch curly 4x4 wig and the amount of ***** when I received the wig the lace was dirty it had already been cut you could tell that it was used. The second one was at pick one *** human hair wig 13x4x1 it was $34.90 and that was on April the 10th I contacted Amazon about the wigs to initiate the return I was told 1 to 24 hours after they received the item it would be show up in my gift card balance once I didn't receive it and it said that I had received it I got a hold of them again give it 2 to 4 hours after this one now I'm being told that I've trapped the package and it's been delivered May 21st or it could take some time 60 days that's not what I was originally told I had the chats where I being stayed at these time frames that are not right you don't send someone dirty used items and then furthermore inconvenience than by holding up their money for 60 days that's unacceptable.
Business Response
Date: 04/26/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, upon checking the account I see that there are multiple orders for wigs.

I'm unable to determine the exact order numbers you are referring to. I request you to share the order numbers and the complete item name so that we can assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023
The order number is 11-753-7050-0667419 pick one wig human hair glueless lace
Business Response
Date: 04/30/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Pickone *** Wig Human Hair Wigs For Black Women13x4x1 Glueless Lace from Order ID: *******************.

I apologies for the inconvenience that you have experience in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************

If you don't hear from our ************** by 5/21/2023, please write back so we can find out what happened.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 05/02/2023

Complaint: 19980558

I am rejecting this response because: it doesn't seem to be genuine or that you've actually reviewed the chat between me and your customer service Representatives or what you have posted on your own website I was told the refund had been issued already I returned two items the same time one of them has been issued a refund in one of them hasn't how are they reaching the returns in red separate times and furthermore I was told on the 20th to refund was issued and now it hasn't been everything that you guys are saying is contradictory to the other if you simply take the time and actually look into what your making these promises on then situations like this wouldn't happen

Sincerely,

S ****
Initial Complaint
Date:04/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A benefit of my annual prime membership is convenient and free returns which includes the Amazon return locker however the option to make returns via the local amazon lockers disappeared from my account 2 months ago and I have had to submit ALL returns via *** in the next town over. I have talked with Amazon about this glitch several times and have been told its the item but NONE of my purchases (30+ items) are showing that a locker return is an option. There is some kind of IT glitch going on with my acct and they refuse to escalate it. In all the years I have been with Amazon its a rarity that an item must be returned via *** and now for the past 2 months every single one of my purchases has to be returned that way?? Its not on my end either, the CS agent was unable to submit an Amazon locker return on her end and she tried it on several of my purchases just to test it. At this point Im not getting the full benefits of my membership and have spent over 2 hours on the phone with CS trying to get this resolved to no avail. There are a dozen lockers within a mile of my home, so if one was full and couldnt except a return it would show the nearest one that could yet the locker return function is completely gone from acct. I should not have to drive to the next town over and be late for work to go to *** for returns when there are several lockers 2 min from my house!
Business Response
Date: 04/26/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with your return options.

If your return package is eligible, you'll see the option to return it at an Amazon Hub Locker in our Returns Center. Upon checking from my end, I could see many lockers available *********. However, there is no Amazon Hub pickup locations available near ********** address yet.

To find an Amazon Hub Locker:

Go to amazon.com/findalocker.
Search by address, zip code, or landmark. The search results will show available locations.

If you unable to see the locker locations, please write back to us with screen shot of the error you seeing.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered Canon EOS Rebel T3 Digital SLR Camera with EF-S *****mm f/3.5-5.6 IS Lens (discontinued by manufacturer) on March 14, 2023 Order number: 112-8521036-2358646 Order Total Price: USD ****** And Received It on March 22, 2023 The Product I Received was damaged So I Raised a Return Request and on the same day I contacted Amazon **************** Executive ******************************* She Said to Me that Whatever Extra Charges I paid in this Order Like Custom Duty, Shipping Charge Will be Refunded to Me By Seller or Amazon And Assured Me That Amazon Will not let me Bear Any Loss.> I Returned the Product to the Seller And Product Reach the Seller on April 20, 2023 but the Seller Provided me $246.47$ Refund.> I contacted the Amazon Leadership Team And told them that Seller is not providing me my full refund of Product And also told them that seller is refusing to provide me the refund of Extra Charges I paid.> No one Helping me With My Refund Even though Amazon Policy state That Seller Pays for return shipping and other charges if the item was damaged, faulty, or does not match the listing description. In my case Seller did not even refunded my full price of product I do not know what will happen to the extra charges I paid to return the item back to the seller.
Business Response
Date: 04/27/2023
Hello,

We have reviewed the your dispute and we are unable to reverse our decision.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 04/27/2023

Complaint: 19980387

I am rejecting this response because: Amazon isn't following it's policy According to Amazon Return Policy If Third Party Seller Reject the buyer to Provide his/her full Refund then Amazon Provides the Refund to the buyer it's written in Amazon.com Policy Clearly.

Sincerely,

*****************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $137.89 of printer cartridges between from seller LD Products on Amazon.com between July of 2020 and August of 2021. The amazon orders for the purchases are 111-0103937-8975417, 111-4819211-0435425, 111-1641285-4107467, 111-2746032-3872246, 111-0881736-8169867, 111-6673421-9621063, 113-2546669-3236213. In the August 31, 2021 order (113-2546669-3236213), one of the cartridges was defective and damaged a $900 printer, forcing me to buy a new printer on Amazon. I tried for over a year to repair the damaged printer even after buying a new printer as a replacement but unfortunately, the printer was unable to be repaired. I reached out to the seller asking for a refund of all $137.89 of cartridges I purchased as compensation for the $900 printer that was destroyed and I thought it was a very fair settlement offer since I was not asking the seller to reimburse me for the $900 printer that was destroyed. The seller rejected the offer and refused to work with me towards any resolution - only offering me a $7 "store credit" which I couldn't use and wouldn't want to use based on my prior experience with the seller's printer cartridges.I reached out to Amazon customer service through ********************** chat multiple times in April of *************************************************************************** filing A to Z claims for the 7 orders against the seller since the items were all bought by a 3rd party seller on Amazon and were sold and shipped by seller LD Products. On April 25, 2023, I finally was able to get Amazon to agree to opening the A to Z claims and representative ******* was able to open the claims. She told me in a chat conversation that I would receive the refund in 7 days to my gift card balance. When I asked her for a confirmation email, as she was preparing the email, Amazon disconnected me from the conversation and transferred me to another Amazon agent who refused to confirm that the claims were open or that the refund was issued.
Business Response
Date: 04/26/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with seller item you purchased from Amazon.com.

Upon checking, I see that the order #***-2546669-3236213 is placed on Monday, August 30, 2021, which is 2+ years ago item.

I'd like to inform that, whenever they place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility for the order. We act as bridge between you and seller.

Under these circumstances, we wont be able to file a-z claim or refund/replacement the item. Please contact the seller for further help.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023

Complaint: 19980287

I am rejecting this response because:
Amazon is breaching the contract they made with me. One of their own representatives told me I would receive an amazon gift card refund of $137.89 within 7 days. I am attaching the files. The written promise made by the Amazon representative over chat forms a contract and Amazon is now refusing to honor it.

Sincerely,

*************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have repeatedly called to get 2 step verification removed from my account.Over 12 recorded calls - every representative assured they would remove it.Every single time the call ended I got an unauthorized password reset, and a request for my ID I submitted my ID, changed my password - and called back.Every single time, the representative initiated another unauthorized password reset, and send me instructions to send my ID.I have changed my phone number and don't have access to the old phone on my 2 step verification. This is why I started this process.For the first time in over a decade - I have not been able to pickup amazon items or make purchases - I am locked out of my account and have had several items shipped back because of this.
Business Response
Date: 05/04/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking, the appropriate team has sent an email regarding the two step verification on Tuesday, May 2, 2023 at 11:58 PM (PDT).

Please check and follow the instructions mentioned in the email in order to get this issue resolved.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:04/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon emailed us, stating it "determined" it was necessary to close our Amazon.com account. As a result, any pending orders have been canceled.--They may not reply to further emails about this issue.*THE PROBLEM:Amazon blocked our account without explanation; even worse, they claim they emailed and texted ** requesting information to unlock our account; HOWEVER, they never emailed or texted ** with an explanation, instructions, or information required to reopen our Amazon.com account. --********************** has emailed ** a couple of times vaguely and generically.--Amazon has only emailed ** with "no reply" emails. (Not possible to reply.)--Amazon has not responded to our emails or made any attempt at communication. On the login page, there is a notification stating to refer to the email sent to **; however, no email from Amazon was received, not even in our junk/spam folder. It has been impossible to speak with someone at Amazon to resolve the issue. -----Desired Outcome-----I want my Amazon account fully unblocked and reinstated.Sincerely,********************************* ******************
Business Response
Date: 05/26/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 05/31/2023

Complaint: 19980119

I am rejecting this response because:

Hello. -We reject Amazons decision/response.

We have not been given a fair and proper chance or assessment to resolve this issue. As a matter fact, any communication from Amazon comes from a no-reply email.
-there isnt any phone number or email we can contact them to.

Amazon never texted ** or emails ** any explanation with instructions to reactivate our account; they may claim they sent it (they claim they sent it,) however, we thoroughly checked to confirm we didnt receive it.

The only communications received from Amazon are the ones stating that they emailed/texted us which is not true.

It is ridiculous how this has been handled with us and our account.

Please help us reactivate our account.
I look forward to your positive response.

Thank you.

Sincerely,

*******************************
Initial Complaint
Date:04/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought "Aulanto Solar LED Light" through Amazon (order ending : ****) on March 2023 and went on vacation and back on April 2023. I fixed the solar light at out garage and the features are not to the expectation and motion not detecting and solar light not blowing continuously and decided to return or replacement with refund amount. I called amazon customer care multiple times but the representative told it was over return period and cannot be replaced or return with refund value.What did the customer do with damaged product?So, i request to accept my return or refund the amount i purchased for $49.95.
Business Response
Date: 04/26/2023
Hello ****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that the product you purchased is not as expected.

In general, we issue a full refund when an item is returned in new condition as long as the carrier receives the returned package within 30 days of the day you received it from us (90 days for eligible baby items purchased from or fulfilled by Amazon).

However, you may be able to return the item for a partial refund. Upon checking, I see that you are eligible to get refund amount of $38.24 and a restocking fee of $9.00 applies as you are returning outside of the 30-day return period.

You can see details of our returns information here: ******************************************

I request you to write back to us with your response. We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/28/2023
I have returned the Aulanto Solar light on April 27 2023 through *** Label drop box and it was delivered on May 01 2023 by Amazon and attached the proof of delivery. I called Amazon customer care for refund amount of $49.99 excluding tax and they replied will issue the credit once they received in warehouse. But in spite of several calls to the Amazon customer care they said to wait 60 days till June 28 2023 for refund otherwise they will issue the refund amount of $49.99.When i called today the Amazon customer service said i need to call the *** carrier to file dispute but i have already called *** carrier and they replied they already send to Amazon warehouse and they can't create dispute and told Amazon to file dispute but Amazon make the customer with poor response and prolonging the issue that they can't do anything unless *** create the dispute. As a customer I returned the order and can't call Amazon customer service and *** multiple times for the return its Amazon duty to follow up on the return. Order no ending $7459 So, I request to refund the amount of $49.99 excluding tax to my credit at the earliest.
Business Response
Date: 07/05/2023
Hello ****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our **************.

In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 60 days from when you began your return, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 19980103

I am rejecting this response because: its been more than 60 days now i have returned the product via *** ground and the *** carrier confirmed its reached to Amazon facility on May 01 2023.
So, refund back at the earliest...

Sincerely,

*******************************
Business Response
Date: 09/11/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

After reviewing they've informed us that they didn't receive the item ""Aulanto Solar LED Light" in the return center.

Hence refund for the item was not issued by the return center.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is ********************* and i am from ******** I have a little Agency we are given Business consultants services like Amazon Account Reinstatement and **** Accounts reinstatement and will work with you for the long term if you agreed content ** we are waiting for your response
Business Response
Date: 05/20/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email and we appreciate your interest in this matter. I've shared your comments to the concerned department, however we will not be able to disclose any outcome in this matter.

For more information in this matter please visit the below mentioned link.

************************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is ***********Amazon.com **************** *********************** Amazon has closed my customer account without warning. I don't have another old account that violates ********************** policies. They do not give any information about this situation. I placed a few orders and the payment was taken from my card. But I can't view my order information. I am an Amazon Prime member. I pay a fee for this and my account is closed without any information. For this reason, I cannot benefit from Amazon prime services. I have newly delivered orders on my Amazon account. ********************** won't even let me return my products because I closed my account. ********************** is taking away my returns rights. Amazon is taking away my right to talk to customer service on chat. I want ********************** to open an account that has been unfairly closed.I have provided Amazon with all the information it needs to verify my account. As you can see in the screenshot, the mail from Amazon asks me to login and follow the instructions. But when I try to login to my account, I can't do anything. I had previously verified my account. I submitted all required documents to Amazon and it accepted. But after I placed the order, they closed my account again. I already verified my information. Please review the file named "restored account.PNG". Closing a verified account is not acceptable. Please make my account accessible again. I cannot access my old order information and invoices. In addition, I cannot use my return rights because I cannot log in to my Amazon account. I cannot access customer service to resolve my order issues. I urgently request activation of my account.
Business Response
Date: 05/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Amazon Seller account and being that it won't allow me to add products even after connecting 3 of my cards I came to the conclusion that it isn't right for me. I have contacted Amazon customer service several times and I am being told I wasn't charged so no refund can be given, however my account information shows that I paid for a month of the "professional" account benefits. I got directly lied to as if I wouldn't go check. It's on my bank statement also. When I reply to the email they send normally it allows people to reply directly back, instead it tells you an error email because the address isn't correct. I guess that's what they do when they realize it's a complaint to try to throw off the history of the topic. I've been a long time user of ********************** and that's why I chose to try to sell my products on there, but this has changed my mind. I need my money back.
Business Response
Date: 04/26/2023
Greetings from Amazon.com,

I understand the seller is requesting a refund of the Professional selling fees charged to the seller account. However, after reviewing multiple resources, I can see the seller doesn't have any Professional selling fees pending or pushed through.

I am unable to access the seller's attached images for their verification. Please have the seller respond with the following:

1. The amount they were charged.
2. The currency in which they were charged.
3. Date the charge occurred.
4. Marketplace of the Seller Central account.

This will help narrow down what happened within the system to ensure the seller gets an appropriate resolution to their query.
Customer Answer
Date: 05/01/2023

Complaint: 19979737

In response to their requests for:
1. The amount they were charged. (($39.99))
2. The currency in which they were charged. ****** Debit))
3. Date the charge occurred. ((4/13/2023))
4. Marketplace of the Seller Central account. ((The Brown **** In ******))
The attachments can be resent they are valid and still available. I suggest increasing the size for better viewing.
Sincerely,
*****************************
Business Response
Date: 05/03/2023
Greetings from Amazon.com,

I understand the seller is requesting a refund of the Professional selling fees charged to the seller account.
However, after reviewing multiple internal resources as well as the seller-facing transactions view, I can see the all charges for professional selling fees have failed to push through.
I was able to view the seller's images, but they do not contain the bank statement which will provide proof that they have indeed been charged.

Having said that, we recommend that they proceed with downgrading their account to an individual plan based on their concern so that no further charge attempts will be made by our system.
Customer Answer
Date: 05/04/2023

Complaint: 19979737

I am rejecting this response because:
The photos given clearly show that it is a "Professional" seller account and in order for it to be labeled such the $39.99 fee would have to been paid. The bank statement shows that the purchase was made to Amazon. Bank statements do not list product specifics only Merchants. It's pretty dishonest and I used to think Amazon was a good company but obviously this is where it chooses to lose business. It seems that legal action is necessary and I'm definitely sharing this experience with everyone to prevent fraud and theft. I wouldn't advise the poor defense mechanism.

Sincerely,

*****************************

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