Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56,945 total complaints in the last 3 years.
21,657 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 12/16/22 I purchased a standing desk from Furmax a vendor for amazon upon delivery it was not what I wanted. After numerous contacts with amazon I returned the item as instructed on 1/19/23 . ****** stated I had to send it by **** and shipping was not included. I called amazon and spoke with Amazon associate KHIM he said on this occasion return the item pay the shipping fee send ** a copy of the postage you paid($139.45) so we can refund it as a one time exception. He sent me a email confirming this. I was told this would be done because Amazon has a -z guarantee of refunds of any out of pocket expense. Postage paid $139.45 out of pocket. I did what I was told to do by amazon associate KHIM.
Business Response
Date: 04/25/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order in this matter.

Please share the order number with ** so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/27/2023
As per your request here is the info

Order # ***-5715932-1614617 purchased 12/16/2022

from furmax a vendor of Amazon

Thank you

*************************

****************
Business Response
Date: 05/01/2023
Hello,

Thank you for writing.

Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

Sincerely,
Customer Answer
Date: 05/03/2023
I am rejecting the Amazon response to the BBB complaint #********

In the complaint I mentioned that the Amazon associate KHIM stated
that on this occasion return the item, pay the shipping fee, send ** a copy of
the postage you paid($139.45) so we can refund it as a one time. exception.
He sent me a email confirming this. He said will be done because Amazon has
*** guarantee of refunds of any out of pocket expense.

I did what the amazon associate KHIM told me to do. I sent the postage
receipt of $139.45 to Amazon a total of six times to Amazon. Therefor I
am entitled to the full refund of $139.45

*************************
Business Response
Date: 05/23/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern in this regard.

Upon reviewing I see that the concerned department has issued a refund of $139.45 for the return shipping fee for the order in question.

Refund was issued on Monday, May 15, 2023 and its typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I experienced a number of issues with my orders from Amazon. About 30% of my orders over a 3 month period had issues. I was spending time and resources to have to rectify these issues. I had to contact customer service numerous times. Finally, in frustration, I reached out to express my overall discontent with the service and number and type of errors. I did this in chat. *** chat disconnected. I was able to be called by a rep, who was able to access the chat, in which I outlined in detail all of the orders I had issues with and what the problems were. To remedy this overall complaint, the rep stated he would make adjustments with my shipping and also refund my annual Amazon Prime membership fee, which is $140ish. This charge is billed to my Amazon card. This interaction took place on 4/12/23. I checked today, to pay my bill, and no refund was issued. So, again, I contact customer service on chat and was send to a phone rep. *** phone rep said he had no record of that. He further stated they "could not" issue a refund for the full amount of the membership and offered $50 instead. I explained my frustration with further time loss, inconvenience, and the poor business practice of a rep providing this as a resolution only to have it reneged. I stated I would accept the refund, but also that I was unsatisfied with Amazon's current practices and would note it to the BBB. I have been a loyal Amazon customer and ********************** member for years - much in part due to their excellent customer service. Current practices are deceptive. I am still on hold waiting for the rep to return to confirm the refund, and I expect it is a stall tactic to get me to hang up.
Business Response
Date: 05/05/2023
Hello,

I am *************;from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the incorrect promise made by the agent which is not processed and due to the orders you are receiving.

I've gone through the previous correspondence and confirmed about the refund promise. With that reference I've issued full refund for the yearly prime back to your original payment method.

On April 24,2023 one of the agent issued $30 refund for prime and now I've issued the remaining $117.34 back to your account.

I've taken the feedback regarding the order delays and I'll make sure it gets investigated and our team will take action on it.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order was placed on April 20 in the amount $6,814.53. This order was never delivered. Instead the order changed to undeliverable on the expect delivery date due to damaged in transit. The transit company was also Amazon. This entire order was sold, fulfilled and shipped by Amazon. I was told a refund would be processed when the items were returned to Amazon. How can I be responsible for returning items to Amazon if Amazon delivery still has the items? 2/3 of the cost has been refunded however I'm being told I'll have to wait 30 days for the refund to now be processed for something I never received, never was able to touch. In the mean time I'm out the money while having to order a replacement from a competitor. I've called in many times, asking for a status, yet nobody can track the order. I even received a return form today for me to mail back the order which I never received from Amazon delivery services. The handling of this is making it as if the customer is 100 percent liable for things out of their control. I've been told by many support reps I need to wait until Amazon has the order. I don't even understand how that is possible if it was in possession of Amazon delivery services the entire time and returned by them in the same day. This seems like some level of theft to me. I've attached documentation. However Amazon has removed the tracking history so you cannot see it. I do however have the original emails and will submit anything required to prove my case. I want the remainder of my money refunded to me.
Business Response
Date: 05/08/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Order as it wasn't delivered and returned to Seller.

Rest assured, we have contacted our specialist team to review your Amazon Order and I can confirm that the refund has been fully processed.

$2029.86 has been refunded on Thursday, May 4, 2023 at 4:45 AM (PDT)
and
$144.99 has been refunded on Wednesday, May 3, 2023 at 2:27 PM (PDT) remaining amount has been refunded on April 20th.

You can track the status of your refund here
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As anybody we used a lot Amazon to order. We had a product bought last year and it was under warranty. The product failed and we reported it to Amazon several times. As it was from a third party seller they said we have to contact the seller direct. Which we did also several times. No reply. After that we contacted Amazon again and again and filed a claim and every time they said we get a refund. We had to go hours thru questioning and explaining again and again. Every time they said it will take up to two weeks and we get a refund. It got to be ridiculous. We are very frustrated with Amazon and not buy there again. They make so much money all over the world and not take care of their customer. We did all what they ask us to do to get a refund but they just try to ignore you by saying you get the refund but nothing happens. Worst thing is you really cannot track anything as it is all online. I never send complains but a big company like them should not do that. The order was for flexible solar panels order # ***-4848624-2757023 ordered March 2022.
Business Response
Date: 05/04/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the order #***-4848624-2757023 placed with a marketplace seller on our website.
I see that the order was placed on March 3, 2022 and therefore outside the return window or A-Z Guarantee period. Information about A-to-z Guarantee claims, including processing times, can be found here:

***************************************************

However, the product is covered by manufacturer warranty. We request you to contact the manufacturer for assistance in this case. If you've already contacted the manufacturer, please share a copy of the resolution they've offered.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/04/2023

Complaint: 19974643

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GOT A ****** DOLLAR GIFT CARD FROM MY JOB AND ORDERED STUFF FROM AMAZON AND WHEN I WAS WAITING ON MY COMPLETE ORDER I SAW SOME MORE PANTS AND ORDERED THEM TOO GOT EVERYTHING EXCEPT MY 2 PAIR OF CARGO PANTS. WHEN I CALLED AMAZON THEY SAID THEY CAN NOT GIVE ME A REFUND OR SEND THE ***** I NEVER GOT
Business Response
Date: 04/25/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with item you purchased from Amazon.

Upon checking, I see that order was placed with "iCommeCome", a seller on our website. I'd like to inform that, whenever they place an order with the seller on our website the funds will be directly sent to that seller and they will take care of the complete responsibility and processing of the order.

I see that seller confirm that the package delivered in or at the mailbox at 9:45 am on April 11, 2023 in ANTIOCH, ** *****, with USPS tracking number:92748902711394543479453004.

In this case, we request you to contact the seller directly.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON PRIME continues to CHARGE ME MONTHLY, when I CANCELLED this account MONTHS AGO. (And that's how long I've been fighting this). They've even CHARGED ME DOUBLE at times - and DENIED IT. Its beyond FRUSTRATING to always get a CSR who BARELY SPEAKS ENGLISH, and is ARGUMENTATIVE to boot. I've been credited the amount at times -- and ASSURED MY ACCOUNT IS CANCELLED. (In fact, I can't locate it online -- and an email from them states its defunct ). So, *****'s charge is $7.55 (4/6/23). I expect to be CREDITED that amount. I DEMAND THEY CEASE CHARGING ME. (How is this ALLOWED to be CONTINUED???!!!!!) BBB - SANCTION AMAZON PRIME WITH A HEFTY FINE FOR ILLEGAL BUSINESS PRACTICES (theft/fraud). And FILE A CLASS ACTION LAWSUIT.
Business Response
Date: 04/26/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account and confirmed the 7.55 USD charge you reported was for an Amazon Prime subscription that is not associated with your account. This may be because someone who has permission to use your card listed it as a payment method in their Amazon account, resulting in the charge.

We've issued a refund to your payment card in the amount of $7.55. This refund should go through in the next 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19905437

I am rejecting this response because:AMAZON PRIME HAS ONLY ANSWERED HALF OF MY COMPLAINT. WHILE APRIL'S CHARGE OF $7.55 IS BEING CREDITED TO ME, THERE IS ZERO INDICATION TO ME THAT AMAZON PRIME WON'T CONTINUE TO CHARGE ME. I ANTICIPATE BEING CHARGED, COME MAY * AND EVERY MONTH THEREAFTER. THEY HAVE FAILED TO RECTIFY THIS, REPEATEDLY. MY ACCOUNT WAS CANCELLED. I CONTINUE TO BE CHARGED. FOR WHAT???!!! I WANT OUT!!! I WANT THIS TO BE OVER!!!! NOONE ELSE HAS ACCESS TO MY BANK CARD ** NOONE. THE **** IS ON AMAZON. I GET TOLD MY ACCOUNT IS CANCELLED AND THE ISSUE IS CLOSED. WHEN I REFUTE THIS, I AM FORWARDED TO ANOTHER REP ** THEN REP UPON REP UPON REP. I'M ASKED TO GIVE THE SAME NECESSARY INFORMATION TO EACH REP (WHEN THEY ALREADY HAVE IT ON THEIR SCREEN). INSTANTANEOUSLY, WITHOUT NOTICE, EACH REP DISCONNECTS ** I GET ANOTHER, THEN ANOTHER, THEN ANOTHER REP * TO NO AVAIL. THE LAST, ASSURING ME THAT THE ISSUE IS RECTIFIED. I FIND, THEN, THAT IT IS NOT. THIS CASE IS NOT SETTLED. NOT BY A LONG SHOT. AMAZON PRIME HAS PROVEN TO BE A COMPANY RAMPANT WITH INCOMPETANT, INEPT, CUSTOMER SERVICE REPRESENTATIVES. THE **** THAT I'VE CANCELLED MY ACCOUNT * AND AM CONTINUALLY CHARGED MONTH AFTER MONTH AFTER MONTH ** AND MUST GO THROUGH THIS ABSURD PROCESS, REPEATEDLY . . . ITS ILLEGAL BUSINESS PRACTICE / FRAUD. (WHAT STEPS DOES BBB TAKE, WHEN A COMPANY FLAGRANTLY / BLATENTLY / CONTINUALLY FAILS TO RECTIFY A SITUATION THAT SEEMINGLY HAS SUCH A SIMPLE SOLUTION: MY ACCOUNT WAS CANCELLED ** STOP CHARGING ME!!!!! DELETE MY NAME AND INFORMATION. CEASE CONTACT). I WANT NOTHING TO DO WITH AMAZON PRIME !!!!!!!!

Sincerely,

*****************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been told four times that I would receive a refund via gift card for an order that I paid for and did not receive. I have unable to get resolved by chatting and talk on the phone with 2 actual voice calls. Please help
Business Response
Date: 05/04/2023
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-6891121-3065852 and for the delay caused in refunding the same.

To help you with this, I've applied a gift card amount of $54.71 for the order value to your account.

You can view your balance and usage history in Your Account here: ********************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages: *************************************

I'm glad I could help! Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding a recent return of a product that I have yet to receive a refund for. On December 2022, I returned an Apple Watch with order number 114-3411250-9573061 via ***** The delivery was confirmed by **** using the tag from Amazon.Since then, I have made multiple attempts to contact Amazon to obtain information about the reimbursement, but to no avail. Despite several assurances from Amazon representatives, I have still not received the refund that I am owed for the returned item.I am extremely disappointed with Amazon's lack of response and their inability to provide a resolution for this matter. It is unacceptable for a company of Amazon's size and reputation to neglect their responsibility to reimburse customers for returned items.I would appreciate it if you could investigate this issue and take the necessary steps to ensure that I receive the refund that I am entitled to. Thank you for your time and attention to this matter.Sincerely,
Business Response
Date: 05/17/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delay in processing your refund.

Without any further delay, we've issued a full refund of $387.95 which will be processed to your original payment card within 3-5 business days.

Regards,

*****.
Amazon.com.
*****************************
Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to you in regards to an item, order #TBA952956881000 That I ordered on March early morning 15th 2023. When purchasing this item I added $9.99 Rush shipping so I could have my package delivered March 15th same day. After purchasing the order, it totaled $127.59 including rush shipping. On march 15th I kept track of details provided in the app regarding my package since amazon notified me that my package would arrive between ****pm that day(March 15th) shortly after 7pm my package arrived at my doorstep and the package Had someone else's address, name and a completely different tracking number(TBA953190345000). I immediately called amazon and notified them of this issue and they said, all they needed was a photo of the package that was delivered to my doorstep and they would process a refund. I talked to another rep on march 16 that said I would have to ship back this person's package in order to get a refund. The package is no longer in my possession. It is not my responsibility to do amazon's delivery job as though I am not an employee the rightful thing for me was to return the package to the address listed on the amazon delivery.March 17 I had a call with a representative regarding my package that said he was a specialist and he doesn't usually take calls, and since " I keep telling you the same thing and you're not listening I am going to disconnect the call". I called my local police department and due to the circumstances I cannot file a lost complaint or stolen package complaint because Amazon is the responsible party for making sure they verify the correct delivery address and recipient before marking the package as delivered. I called amazon corporation who connected me with the logistics department and they continue to insist that I file a police report or I will not get a refund or a replacement. As of April 24th I have wrote a complaint letter to corporate with no response and Amazon customer service only solution is to file a police report
Business Response
Date: 04/25/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you've haven't received your order #***-9918786-5131468.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time until we receive a police report.

Please refer to the outlined Conditions of Use, noted under 'Risk of Loss'. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the *** to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 04/26/2023

Complaint: 19974416

I am rejecting this response because:
I find it very interesting that this customer service agent called the police department when the other agents told me they could not because of their policy. This has been a back and forth Of misinformation and lies from Amazon. I had to keep explaining the issues to this particular agent and she comes back and tells me something totally different than what the police department has told me on multiple occasions. After repeatedly giving her the police department location. *** offered to even have a 3 way call. So I could clearly explain the issue to the officer so there is no confusion and I was denied, because that is against Amazons policy.
Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 24, 2023 To:Better Business Bureau From: ************************* // ANMZ LLC Re:Unfair Withholding of Sales Proceeds by Amazon Dear Sir or Madam:My name is *************** and Im the owner of an Amazon.com store called **************************** Amazon seller account was deactivated on August 5, 2022 and has remained inactive since that time, with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response nor a detailed explanation as to why my account remains suspended.Instead, I merely receive the same automated message, time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.To make matters worse, Amazon has locked me out of my Seller Central account and is refusing to release the proceeds from sales my store made last year, prior to my suspension. Amazon has now held these funds for well over 180 days; at this point, I am certain that Amazon has completed its review of my account and that there are no pending customer claims, chargebacks, refund requests, or other outstanding fees which might necessitate holding these funds any longer. Furthermore, as the reason for my initial suspension was not related to any alleged deceptive, fraudulent, or illegal activity, there is no basis for Amazon to indefinitely withhold these funds, as per the above-referenced Business Solutions Agreement.I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been effectively stolen without justification. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and address their concerns. Alas, I remain almost totally in the dark while lacking any instructive guidance.Accordingly, I must ask the Better Business Bureau for its assistance in this matter. I hope you can appreciate the seriousness of my predicament, which Im certain affects many other business owners and Amazon sellers. Please investigate this situation and do whatever you can to push Amazon to fairly consider my appeal and ultimately release my funds.Thank you for your attention to this important matter. Feel free to contact me with any questions. Sincerely,***** Saab
Business Response
Date: 04/26/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/4/20.

Merchant Credit Team Amazon.com

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