Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  1465 Nitterhouse Drive Chambersburg, PA 17201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered grease that was destroyed in delivery. I was told to put the box on the porch in *** would pick it up. I put the box on the porch and *** put the slip on my screen door. I tried calling repeatedly and either get hung up on or lied to. So f****** sick of this company.

  Business Response

  Date: 05/18/2023

  Hello,
  
  I am *********************** from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have checked the order details and see that the refund of $110.63 was processed on May 9, 2023.
  
  Once processed, you'll also be able to see the refund request here:
  ***********************************************************************************
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  ****************
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, Amazon Support rejection for the *** brand invoices approval was in error.On 18 April 2023, we received a Product Authenticity Complaint on asin B005D3GOFO Title: 4 *** Spark Plugs ****** GSX1300R Hayabusa ***** CR9EIX. At the request of Amazon, we submitted all the invoices covering our sales for the last 365 days. We provided detailed information on each document and pointed to the correct item.then we received Rejection again:We received your submission but do not have enough information to address the issues with your listings at this time.We carefully read the comments from Amazon and decided to take the recommendation into account: "(for ease of our review, you may highlight or circle the ASINs under review)". We circled the item in each ASIN in a red rectangle and provided the answer again. We provided the brand owner's address, the buyer's address, and all invoices.We provide information that Amazon additionally requested in this case. Please check it out.4 *** Spark Plugs ****** GSX1300R Hayabusa ***** CR9EIX asin B005D3GOFO we buy from the owner of the *** brand - ************************** who manufactures them.We have been working with him for more than 2 years and have never had a complaint.You can see the contact details of the company below, so you can contact the supplier and check the authenticity of the information.Supplier information:Courtesy ***************************************************************************** ************* ********************* ******************************* 23 minutes ONLY after the appeal, we received a response with Rejection again. It seems like they even havent looked at our info Based on the preceding, I request Amazon Support remove the Complaint according to all the information that has been provided that they asked for solve this issue

  Business Response

  Date: 04/28/2023

  Hello,

   

  We have reviewed this sellers account and performing further investigation to complete our review.  We will respond within 72 hours to the seller directly.

   

  Thanks,

  Amazon.com Seller Performance

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19983876
  
  I am rejecting this response because:

  Amazon re-requested all invoices from ** that cover sales for the last 365 days and we provided them as we provided earlier for you. nevertheless, they were refused again, the text of the Amazon response is below:

  
  Hello ******************/AVK Products,We received your submission but do not have sufficient information to reactivate your listings. Why did this happen?You have not sent ** sufficient information that we previously requested from you. We requested this information to address the complaints we received about the authenticity of your items. For privacy reasons, we do not provide details about our investigation methods.What happens now?Your listings will remain deactivated.

  Complaint type: Inauthentic Item Complaint ASIN: B005D3GOFO
  

  Sincerely,
  ****************

  Business Response

  Date: 05/04/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to accept seller's appeal for ASIN: B005D3GOFO as the invoices submitted by them do not pass our investigation methods. 
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,
  Seller performance team

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am awaiting on a return from October and have been told to contact *** and *** started that they (amazon) has restricted customers from filing a claim. *** ****** that package was delivered to an Amazon dock January 19. But hasnt been processed. And that I must wait.

  Business Response

  Date: 05/09/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  ****************
  Amazon.com
  *****************************

  Customer Answer

  Date: 05/10/2023

  Hello I have gone through that process SEVERAL times.
  
  BBB is CCed as well as some personal contacts should this be needed.
  
  Ive gone ahead and attached all the screenshots of this ordeal. And have been trying to find the tracking number that was assigned but its no longer available due to Amazon taking it down.
  
  This is been going on since October and I have been back and forth with representatives. Being told in 72 hours in 6 hours.. only to be directed to get in touch with *** because it says delivered to Amazon but hasnt been processed. Which I then learn that Amazon has an agreement with *** that customers are not allowed to file claims on any type of shipments. Hmm.
  
  I then discover that there was a mix up with two package labels and had to pay for a Unagi scooter (not on my Amazon account) for it going missing.
  
  All the while, this has got to be the about the 15th time I have had to explain this situation. I am beyond frustrated about the amount of time and lengths *** had to go in order to get this situation resolved. Far more expensive than the measly $181 and some change that I am out.
  
  
  
  
  Amazon has exhausted my patience.
  
  
  
  
  **** ******* what are the steps in dealing with this? Because I am sure theres some process and blah blah blah
  
  Be Well,
  ******
  
  

  Business Response

  Date: 05/16/2023

  Hello,
  
  I am *********************** from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with Order ID: *******************. Upon checking the order details, I see that our team had issued full refund on the order value of $198.20 on Wednesday, May 10, 2023 at 9:29 AM. The refund usually takes 3-5 business days to reflect on your card statement. 
  
  For more information you may contact your respective bank. 
  
  Once processed, you'll also be able to see the refund request here:
  ***********************************************************************************
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  ***********************
  Amazon.com
  *****************************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item $31.99, Order# ***-0722924-9892220 to Whole Foods Market at Interbay on Mar 26th, 2023.Yet, I received an email from Amazon **************** on Apr 24th, I apologize that you haven't received a refund you returned. Since this item wasn't scanned by the carrier, and more than 14 days have passed, we're unable to issue a refund or assist further.First of all, I, as a buyer, already followed the instructions from Amazon to return the item to Whole Foods. Thus, after the buyer delivers the returned item at a particular destination that Amazon required, Amazon should bear the risk of loss.Second, Whole Foods is a subsidiary of Amazon since 2017. Buyers return items to Whole Foods should be viewed as return items to Amazon. Things like items missing or items weren't scanned by the carrier are happened under Amazons possession. The returned item was no longer in my possession after I returned it to Whole Foods. Based on the **** Article 67, If the seller is bound to hand the goods over to a carrier at a particular place, the risk does not pass to the buyer until the goods are handed over to the carrier at that place. -Anyone can see how ridiculous that Amazon ask a buyer to take the responsibility for not scanning!Last but not least, the shipment contract is made between Amazon and its carrier. Any mistake, and lack of capacity, even fraudulent behavior done by the carrier, Amazon, as a contractual party, has a legal right to file a claims and ask for compensation.Its without any legal basis that Amazon refuses to refund the buyer because their signed carrier didnt scanned the item! To sum up, I already followed the instructions on Amazon to return the item to Whole Foods, and the returned item was no longer in my possession afterwards. Then, Amazon hand the returned item over to its signed carrier. Amazon using arbitrary reasons such as the item wasn't scanned by the carrier to refuse refund is definitely unreasonable and unbearable!

  Business Response

  Date: 04/28/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item. 
  
  I apologies for the inconvenience that you have experienced in this case.
  
  I've issued a refund of $31.99  to your original payment method. Since the order was paid for by gift card, the refund amount will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:
  
  *************************************************
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item to amazon and was told by customer reps ** receive a refund. upon acceptance of the item i called the company to confirm receipt and amount of refund. Company stated I would not receive my full refund because it was returned "late." This rule was deceitfully disguised from all other calls I made to the company. I need my own money back in full. no amount being requested for Pain and Suffering, at this time.Order is 113-2203056-1164249

  Business Response

  Date: 04/27/2023

  Hello,
  
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked the order in question.
  
  Upon checking I see that a refund of $601.55 has been issued to the original payment method  for Order No: #***-2203056-1164249 on Wednesday, April 26, 2023.
  
  Refunds typically gets processed within 3-5 business days from the issue date. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  I hope this information helps. We look forward to seeing you again soon.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  ***********************************

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, Amazon.com does not pay attention to the problem of intellectual property violations, namely copyright. On April 19, I filed the copyright infringement report ID *********** through the Brand Registry cabinet. However, on April 20, I received a response that my copyright infringement report ID *********** would not be approved because images on ASIN B01M2A4IK1 were uploaded from my account.On April 21, I escalated my copyright infringement report (escalation case ID ************ by using the "escalate" button in this case. After that, I received a response that my escalation would not be processed because I needed to create a new case about this problem. During all this time, other sellers continue illegally using copyright without authorization.Therefore, I want to describe this issue through the BBB complaint form. I had a misunderstanding with Amazon Support.Images on ASIN B01M2A4IK1 were uploaded from my account. However, I assure you that the copyright to these photos belongs to the photographer in my team who took them, not me. The photographer authorized only me to use photos on ASIN B01M2A4IK1. Accordingly, as indicated in my infringement report, sellers on ASIN B01M2A4IK1 violate copyright. The photographer's full name is ************ (his email address is *********************).As a confirmation of my statements, here is a link to a website where the original works are located:************************************************************************************ Based on the above, I request Amazon Support to take urgent action and remove sellers indicated in my infringement report ID *********** from ASIN B01M2A4IK1. Please do not reply with a script that I should contact you via the Brand Registry, as the BBB is not an appropriate communication channel. As mentioned above, I tried contacting you through Brand Registry but did not get a satisfactory result. In this regard, I request a transparent review of my infringement report.

  Business Response

  Date: 04/27/2023

  We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4/24/2023.

  Thanks,

  Amazon.com Seller Performance

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,Amazon Support ignores that some sellers manipulate the reviews on Amazon.com, thereby violating the Seller Code of Conduct.I encountered such a problem, but Amazon Support did not pay due attention, thereby not fulfilling their obligation to provide a level playing field for fair competition between sellers.There are fake reviews on my ASIN B09QJMDDTN about the item overheating. However, let's take a separate review from this reviews group about the item overheating left by ************ (review ID ***************. Amazon does not allow contacting this person since the email address is already invalid. It indicates that ****** removed the fake email address. Therefore, I can't contact this person. I attached a screenshot to confirm my statements. It is a fake account.Some of the other reviews have an undeliverable address or a fake address where the package was never picked up. For example, ************************* did not receive the item, and I refunded him or her for an "undeliverable address" reason. However, this person left a customer review on ASIN ********** (review ID ***************. This person did not receive the item because he or she provided an undeliverable address but left a negative review about my product.Based on the preceding, I request that Amazon Support consider my request to remove the reviews indicated in a PDF file named "Fake Reviews" attached to my complaint. Also, I attached a PDF file named "Proofs" to confirm my statements about the fake reviews I indicated. Please, review it. Please open a case in the Amazon internal system if you need more information.Please do not reply with a script that I should contact you via the Report Abuse button, as the BBB is not an appropriate communication channel. I tried to explain this information through each communication channel, but you did not show activity or interest in investigating my issue. In this regard, I request a transparent review of my report through the BBB complaint form.

  Business Response

  Date: 04/27/2023

  Hello,
  
  Thank you for letting us know that this Customer Reviews issue *** violate our policies.
  
  We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.
  
  Amazon Review Moderation team

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from Amazon and it was shipped using Tracking Number:1Z649Y294207720306. Package was returned on March 13 due to damaged. *** scanned same tracking number for the return instead of the return tracking number. The tracking number shows activity after the initial deliver date. I also have video footage from ring doorbell showing *** picking up the package. *** never returned package to Amazon.The return tracking should have been Tracking Number:1Z4448432600000344 I filed a case under both tracking number which the representative at *** stated that they closed both cases. I have reached out to both Amazon and ***, Both direct me back to the other company. Neither company has provided a resolution. Amazon order number: : 113-0456790-4625045 Description of the item returned (60 Photo Booth Machine 100cm for Parties with Extendable Ring Light Selfie Holder Accessories, 5 People Stand on, Automatic Spin 360 Video Camera Booth Platform Spinner, **** with Flight Case I havent been able to get a replacement or refund.

  Business Response

  Date: 06/06/2023

  Hello,

  We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and the card issuer. Therefore, we will not be able to reimburse the customer.Please contact the card issuer for more information about reimbursement for this purchase.

  We sent a confirmation to the customer's registered email address on **********.

  Sincerely,

  ********

  Amazon.com

  ============

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a slides from Amazon.com on April 4 2023 here is the order numbers 113-7867050-8982635. **** confirmed that the package was delivered, however, I have contacted my freight forwarding company and they did not receive that package. I have contacted Amazon on multiple occasions and they refused to do anything about my issue. They sent me an email advising that I should send a screenshot with my freight forwarding company website showing that the package was never received which I did multiple times, I sent the emails to this email address freight-forward-***************************** and no one from Amazon has contacted me about this issue. All I am asking for is for a refund to be provided to me. For the record I would also like to state that the customer service I have received from ********************** is not good everyone that I have reached out to out right refused to assist me with my query. I feel discriminated against by Amazon and for that I would like an apology along with my refund. I have also attached the necessary screenshots showing the packages that I received from Amazon, the reference numbers are the last 10 digits of the tracking number of each item that I received. Thank you for your help.

  Business Response

  Date: 04/26/2023

  Hello,

  Since this item was sent to a freight forwarder, I'm not able to replace or refund the item. I recommend contacting your freight forwarder for more details. We don't have any more insight or information about this.

  For more information about freight forwarders visit:
  
  *****************************************************************************
  
  We look forward to seeing you again soon.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19983542
  
  I am rejecting this response because: I have contacted my freight forwarding company and they did not receive the package the screenshots listed in my complaint confirms that I did not receive the package 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/29/2023

  Hello *****,

  In this case we recommend you to contact **** and dispute a claim with them, as their tracking shows delivered to your desired address.

   

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19983542
  
  I am rejecting this response because: I have already contacted **** and they referred me to contact the freight forwarding company. You people are giving me pure excuses and refusing to help me, even though I have shown the proof that I did not receive the package. I have also attached a screenshot of **** response.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and the account holder of the account that ********************** had wrongfully closed have been diligent and authentic customers with Amazon for almost a decade. We return our items, buy items and are Amazon Prime ******************************** Store card holders.We buy a printer from Amazon as a gift and it is delivered to our home & set up, end of story. We're happy with the printer. Few weeks later, I thought there was a problem with the printer and made a return label to return it but then fixed the problem on my own so I just leave the return ************** request alone on my Amazon account. A month later, Amazon tells me that my account is closed because of a "manipulated ****** *** was given a refund for something I DID NOT RETURN, MIND YOU and that there is nothing they can do except I can appeal to an "Account Specialist" that only takes requests, appeals and decisions through email. I'm not allowed to talk to a real person, not allowed to plead my case, only talk in email to the "Account Specialist" that gives me automated answers.They recharge my card for the printer a few weeks later *** re-appeal for my account to be opened and they decline, even though I explained to them that this must be some type of scam or I must have been compromised because I have been in multiple data breaches where my information is on the ************* password might have been compromised orguessed, whichever the situation is. They AGAIN refuse and I am stuck.I am emailed about a return that I need to make for a vinyl I bought because the first time they sent it, they put my mouthwash I ordered on top of it and the vinyl came crushed. Since account is closed, I cannot return it because I can't get my return code OR my information. They try to recharge my card that is now defunct since I got a new card due to my old card being temporary and now they try to charge me again. I am asking for another chance at my account to be reinstated and I can show proof of me being a legitimate customer.

  Business Response

  Date: 05/19/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  We have denied the customers request for a refund as customers return for the referred order contained an empty brown cardboard envelope with a manipulated shipping address instead of the original item.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 18 March, 2023.
  
  Sincerely,
  
  *****
  Amazon.com