Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE TRIED TO ACCESS INFORMATION ON MY FORMER ACCAOUNT WITH AMAZON. ****************** I HAVE WARRANTIES, SUBSCRIPTIONS I PAID FOR. ALL THEY NEED TO DO IS MERGE MY CURRENT ACCOUNT WITH THE FORMER ACCOUNT.I NEED TO ACCESS INFORMATION FOR A ROBBERY SUCH AS MY PHOTO'S, AND FILES FOR MY INSURANCE COMPANY.RECENTLY AN EXCEPTIONAL REPRESENTATIVE FROM ASURION GAVE ME MOST WARRANTY INFORMATION. I DO NOT KNOW WHERE MY CREDIT IS GOING.ACCES TO MERGED ACCOUNTS WITH AMAZON WOULD HELP ME INDEPENDENTLY. AMAZON SUPERVISOR'S GIVE ME LINKS YET NO RESULTS.
Business Response
Date: 04/30/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

I am unsure what exact error message you are receiving. I would request you to please help me with a screenshot or description of the issue so that I can help you further on access to the account. Usually such issues can be best discussed via phone with the customer service.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon.com for holding my funds without justification. Amazon had placed a hold on my account for no apparent reason.I have attempted to contact Amazon customer support multiple times to resolve this issue, but I have received no response or explanation for the hold on my account. I have provided all the necessary documentation and information requested by Amazon, but they continue to hold my funds.This situation has caused me financial hardship and undue stress. I rely on the income from my Amazon sales to support my family, and the prolonged hold on my account is negatively impacting my livelihood.I believe that Amazon's actions are unjustified and unreasonable, and I request that they immediately release the funds that are rightfully mine. I also ask that the Better Business Bureau investigate this matter to ensure that Amazon is operating in a fair and ethical manner.Thank you for your attention to this matter.Sincerely ***************************** Token: A2CAPDMFF40I0
Business Response
Date: 04/30/2023
Greetings,
We are unable to locate a selling account linked to the complainant email address **************************** or seller id: *************. Please have the seller provide the primary email address of the account they are referring to for further review.

Thanks.
Customer Answer
Date: 05/07/2023
Email Address: *************************
Seller Merchant Token: A2CAPDMFF40JI0
Store Name: CreativeTech1
Business Response
Date: 05/13/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 17/04/2023.

Regards,
Amazon
Customer Answer
Date: 06/05/2023
Merchant Token: A2CAPDMFF40JI0

*************** to an email that was received on 04/17.
I have scheduled multiple meetings multiple times and did not get one confirmation or a link to join the meeting. Please advise and reactivate the account.

Thank you

Business Response
Date: 06/08/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 17/04/2023.
Customer Answer
Date: 08/04/2023
From: Technology Pro <*************************>
Sent: Friday, August 4, 2023 3:32 AM
To: Accredited Business Resolutions Team <****************************************>
Subject: Re: BBB Complaint ID: ********

There still has not been and update for more than a few months. I have scheduled meetings multiple times and still no response.

Please advise

Business Response
Date: 08/11/2023
Hello,

We have reviewed this seller's account and before we disburse funds, we need to verify information related to seller's identity and the authenticity of the supply chain. In order to verify this, we need to complete virtual identity verification over a video call. We have requested the necessary information from the seller via email on 05/08/2023.

Regards,
Amazon
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 18th 2023 I placed a clothing order with Amazon for two T-shirts and some undergarments. Upon receipt I noticed that the shirts were of exceptionally poor quality and one of the pockets wasn't even sewn on properly. I initiated a return for the two shirts on their website.I had to acquire packaging tape at my own expense and walk 3 miles in order to drop the return package off at a *** drop shipper. I received the return receipt and *** subsequently lost the package. I called Amazon to explain and was told that I had to wait two weeks in order for them to process the lost return. This is absurd. The root cause of this fiasco is their poor quality control and the delivery of subpar merchandise. They then try to pass the issue off by outsourcing the investigation to the consumer at our own expense.Order #...113-8464385-9250667 I want my money returned immediately and they can work it out with *** at their own expense. This is ridiculous.
Business Response
Date: 04/30/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Usually the responsibility of returning the item safely lies with the carrier and the customer. However, I've issued full refund for the shirts you have returned as a one time exception. You will see a refund of $15.90 in 24 hours.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account ******************************* got closed for supposedly having too many refunds, I can not access my gift card balance or my digital orders because my account is closed .
Business Response
Date: 05/27/2023
Hello,

We have reviewed the customers buyer account.

We have replied to the customer via email. We sent this mail to their registered email address on 27th May 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 12 tablecloths from Amazon .. that was two sets of 6. One item was new while the other was used. On April 19, I received 2 boxes delivered to my home address. When I opened the 2 boxes, one box had 1 tablecloth and the other box had 5 tablecloths. I assumed that made up the box of used tablecloths. The issue is that I never received the other set of tablecloths. When I contacted Amazon, I was told the following "Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."We advise you to contact your local authorities, if necessary, in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace, in the future to avoid further problems."My complaint is that potentially according to their policy, once you order something, they are no longer responsible if the item is shipped. And what local authorities, should I call if the item was never delivered? I submit that this policy is misleading -- there's no responsibility for Amazon once the item has been shipped? Who shipped the item? Amazon hasn't done any due diligence. Any glance at the picture of the boxes that were delivered, shows that those boxes are in no danger of being able to hold 12 tablecloths.
Business Response
Date: 04/30/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-9044214-3456232.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 05/01/2023

Complaint: 19990606

I am rejecting this response because: the reason is circular. Their stated policy suggests that the shipper is another entity. It is not, it's actually Amazon. I requested the tracking number and it literally gives me the picture that is attached. Keep in mind that I ordered 12 tablecloths and only received 6 in these two boxes. My follow up question was regarding the weight of the shipped boxes, that would easily help to determine how many tablecloths were actually present. The little box, only had 1 tablecloth and the larger box had 5 tablecloths. If needed, I can also provide 'footage' from my outdoor camera showing that no one 'stole' a package. Additionally, when you go the the website, under returns -- that policy isn't even listed and I'd like some information on when that policy was stood up. Pretty much the policy says that once an item is shipped, it's your problem. Perhaps that would make sense, if the shipping vendor was someone other than Amazon. I'd like to request the tracking information and weight of those packages.

Sincerely,

*****************************
Business Response
Date: 05/14/2023
Hello,

I am *********************** from Amazon BBB Escalations Team.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. To help you with this, I have issued full refund on the order. The refund will reflect on your account within 3-5 buisness days.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************
Customer Answer
Date: 05/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your time.

Sincerely,

*****************************
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 5 gallon jug of Outlast Q8 ******* for the exterior treatment of my log home. The 5 gallon jug was damaged in shipping and log oil leaked out all inside the packaging and exterior of product. 2 gallon of the 5 gallons of oil was missing. Amazon says that it's a Flammable material so I could not ship back and that they would not issue a refund. Representative from Amazon lecturered me on the "proper treatment" of homes in ***** and that I'm Coating my exterior logs that it must require a "paint". I submitted photos, emailed reply said to call in for refund, I call in, they hung up on me 3 times, the 4th time refused to replace the item or refund. I did nor receive what I payed for and want refunded.
Business Response
Date: 05/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-113-8061485-5098610.

Based on investigation by concern team, we have processed refund for the order of $409.62 back to your original payment method.

You'll receive the refund within 3-5 business days.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello dear team,Thank you so much for reviewing my request,My amazon.com account (customer account registered on ************************** has been kept under review for many months, Amazon is saying that they have detected suspicious activity and they need to verify my information, I have already provided the information and documents they required, and I have done that on call because I found no form at the dashboard when I try to login to my account.I have submitted the information many times, and they say that they will send me an email within 24 hours, now it's been more than even 72 house since I submitted the request but still I have not received any response till now.This account has been associated with my seller central and I am doing a Private label on my selling account, so please unlock my account and let me do my business.Amazon needs the following documents:1. Name of the cardholder, the card registered in my account.2. The billing address of the card 3. The phone number associated with the payment institution.4. The phone number associated with the account.5. The email on which I registered my account.The virtual card ending in **** is associated with my WISE bank and is used as the payment method in my buyer account.I have attached a bank statement in which the transactions from the card ending in **** can be seen, these transactions are highlighted in yellow.The name of the cardholder and the billing address on the card has been given below :Cardholder name:**************************** Address: ********************************************************************* Phone number:************* Furthermore, I have attached my passport and the documents of my company in order to verify the ownership of the payment method.I have also attached my identity documents in the attachment section as well; it will verify the ownership of the card.Please review the details I have provided and kindly remove the hold from my account.Thanks and Regards
Business Response
Date: 06/12/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 12/6/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9 I ordered **************************************** Table with Bins order number 114-9444628-4977850 it was delivered on March 14 when receiving the table I couldnt build it because there was pieces missing and there was no screws either. I initiated a return through Amazon and my only option of return was pick up through Amazon. On March 21 the table was picked up from my porch and I got confirmation through an agent and I was sent tracking. Two weeks later checking for status there had been no update since March 21 I contacted Amazon and they told me it was being sent back for unknown reason and once I received it to send it back. I checked everyday and there had still been no update finally on match 29th a representative informed me that my table was lost in transit and Id would be offered a full refund no later than April 1st. I have followed up many times and I have had so many rude representative that have hung up not helped and told me that there is nothing they can do since the carrier never scanned my table. I have contacted my PayPal for a charge back and now they stating that Amazon has refund me a total of 205$ but that accumulates to other return I have made for different items. I have yet still not received the table sent back to me or have. Received a refund from amzon.
Business Response
Date: 05/30/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-30.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased dog boots but they were bigger than advertised so I returned them. Amazon said returns were free for these items. Despite that, I did not receive a full refund.
Business Response
Date: 04/30/2023
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon checking the order details, I see that we have issued a refund of $66.44. To help you with this, as an one time exception, I have added $15.00 gift card balance to your account.

You can view your balance and usage history in Your Account here:
*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:
*************************************

I hope this helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
*****************************

Customer Answer
Date: 05/09/2023
I am rejecting their response because I do not think it's fair to be given a credit that can only be used at their business. I was told that I could get a full refund prior to purchasing the items. This is not the first time that Amazon has tried to steal my money. It is just the first time I filed a complaint with the better business bureau.
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase in December 2022 it was damaged i contacted amazon they told me to despose of the item and they would refund the money. I got the refund then in april they charged me again for the item i have spoken to a total of 8 people to grt this fixed and was told everytime the money would be refunded and that it was a computer error. I still have not received the money back from the 2nd charge. I then occurred an overdraft and they would only give me ***** back out of the 26 and still waiting on my money even tho i was told i would have money back in my account by april 21st.
Business Response
Date: 05/09/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that $172.63 was refunded on April 30, 2023. The refund should have been credited in the original payment method in 5 business days.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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