Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon canceled my account saying I was in violation with their gift card policy. I had gotten contributions on my baby registry for diapers and I used them contributions to buy the diapers then they canceled my account and canceled all orders so Im out of money and gift balance.
Business Response
Date: 05/09/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/08/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 09/25/2023
I never received any email or call from Amazon say any of that. Ive been trying to get this figured out since April and I still dont have any answers.
Initial Complaint
Date:04/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/21/2023 - Order placed 4/24/2023 - Amazon claims order delivered The items were never delivered to me. I've made several attempts to get this resolved; however, it's quite difficult when you're dealing with individuals who aren't fluent in the English language. Amazon has no proof that these items were delivered to ME (picture was clearly taken of the ground; no unit # shown; additionally, there are 4 identical buildings with the same Unit #'s). Driver obviously delivered the package to either the wrong building or wrong unit and Amazon is refusing to issue a refund.
Business Response
Date: 04/29/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-8735045-8563420.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/30/2023

Complaint: 19992098

I am rejecting this response because:
So you respond by copying/pasting the same email I attached in my original complaint? Simply because youre constantly hiring drivers new to this country, not fluent in the English language, unfamiliar with the areas they're delivering to doesn't make it okay to keep my money for items that clearly shows were not delivered to ME.
You claim not to have a policy in place for misdelivered items? Show me the policy in place where it states that your driver must show he/she delivered the items to me? The picture taken is a joke - it's the ground/floor at any random place. It doesn't show a building/unit #.
I would also ask that this claim be handled in ********** and not again by an individual in some other country who thinks this is funny and.tells me I'm not getting my money or a replacement and ends it with a smiley face besides the poor grammar and misspelled words.
Sincerely,

*******
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon suspended my account after my wife used a gift card from a source amazon did not like. after appealing the suspension amazon reinstated my account and i signed up for prime membership again for $90, they then suspended my account again a few weeks later for no reason. i called them 3 times to get back access to my account but they always said they will email me in a week but then they never do. i called them a forth time to get a refund on my prime membership fee since they wont let me use the service but still charged me, the employee i talked to said they can't help me and i would need to keep waiting for the email that never comes so i asked to talk to a manager and she told me she would refund me and she asked me to find the charge on my credit card for the membership fee, then she assured me she had processed the refund, however I was never refunded. I have also been asking them for my purchase receipt for a fridge and freezer I bought there that I need for warranty repairs. they refused to help me get it. please help me solve these issues i would like a refund and my account to be unbanned so i can check my receipts thank you.
Business Response
Date: 05/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 05/04/2023

Complaint: 19992052

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business has not attempted to resolved ** complaint that was committed about two days ago at that and I will pull up the emails where I had reached out to the BBB and insisted that they have to ship the shipment need immediately because when the transaction was taken that was funds available so there is no reason cuz the money was missing not Amazon is playing some other role like they was trying to take a hand into the bank account and then pull the retroactive route on how the money but supplied and shipping but I don't care about it it's still bait n switch "GOING AROUND ON TIS ORDER WHEN OH PLEASE SHIP OF THISSS/CAUSE IVE BEEN DEFRAUDED N WAYS I HAD THE CASH N RELIES UPON WHAT WAS DISPLAYED The money had been applied by ************ JUST FEEL.THIS WRONG I NEED ALL N LIST N THEY CHARGED IT N THEN RECANTED BACK Details for Order #***-6599258-5285806 Print this page for your records.Order Placed: April 23, 2023 Amazon.com order number: ***-6599258-5285806 Order Total: $144.50 Not Yet Shipped Items Ordered Price 1 of: Gosasa Men *************** Watches Digital Airplane Shaped LED Light Waterproof Watches Sold by: Forever Watch (seller profile)Condition: New $19.99 1 of: Cooler Backpack,36Cans Backpack Cooler Insulated Leak Proof Waterproof Soft Sided I COMMAND DELIVERY WONT ESCAPE THIS TO AMAZON NO! IM V.I.P. I SPEND THOUSANDS N ALWAYS DEFRAUDED BY AMAZON N SOME DEGREE PLEASE DONT DO THIS TO ME My evidence SPEAKS LEGISLATIVE BACKED VOLUMES .OKAY.LMAOJUST GIVE MY LIST N NOTJING FURTHER OR ATTORNEY GENERAL WILL.KNOW OF THIS.BY A FILINGS IM NOT PLAYONG AMAZON YOU CANT CONT TO DO THIS
Business Response
Date: 05/01/2023
Hello Xcsua,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-6599258-5285806.

I've reviewed the details and see that the order has been cancelled as the payment method on the order used Declined repeatedly.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 05/02/2023

Now I updated my ***************************** charged me 185$ just now after up dating data but no receipt or proof of when I can expect n I needed to add to order three items now u gone chargee more shopping y'all some ruddypoots

They Amazon took out cash n didn't send a updated receipt either but see my attached if I don't get it I'll sue

Initial Complaint

Date:04/27/2023

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I am a Prime member. I was never informed that "Find My Phone" through my ***** **** Suddenly, I get a message through ***** that I must pay now for this service. Since I was never informed, I should not have to pay for this SCAM. Amazon does not want continued customers and they continually cause intentional infliction of emotional stress by ongoing charges that were never communicated to customers. ***** and desist from charging me for Find My Phone. I should NOT have to pay for this service. Amazon charges exorbitant prices for all their items and now they are charging me for a service out of the blue? I want a monthly credit of $5.99 for their charging me for a service that was always included with *****. My annual fee to be a prime member went up $50 since I started. Amazon has become a SCAM and no wonder their stock prices are tumbling.

Customer Answer

Date: 05/03/2023

This is in reference to BBB Complaint #********. I want to be able to continue to be able to FIND MY PHONE service through Amazon WITHOUT being charged. Charging customers for this is a TOTAL SCAM. Start my service over from the beginning so that each time I ask ***** to FIND MY PHONE, I do not have to hear how much this is going to cost me. It should cost be ZERO dollars. I will continue to file complaints about this until you take action. This is clearly a way for Amazon to scam more money out of senior citizen Prime members.

Business Response

Date: 05/03/2023

Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have reviewed your BBB complaint regarding your Find My Phone subscription. I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you.

I'd like to start by apologizing for the experience you've had. I've researched your subscription for Find My Phone, and can verify that it was canceled April 30, 2023. There was no charge for this hence no refund is available.

I hope that this helps and I want to apologize for any inconvenience experienced.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

Business Response

Date: 05/05/2023

Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have reviewed your BBB complaint regarding your Find My Phone subscription. I hope this email finds you well, and I thank you for your time and patience while we looked into this matter for you.

I'd like to start by apologizing for the experience you've had. I've researched your subscription for Find My Phone, and can verify that it was canceled April 30, 2023. There was no charge for this hence no refund is available.

I hope that this helps and I want to apologize for any inconvenience experienced.

Regards,

*****
Amazon.com
*****************************

Customer Answer

Date: 05/07/2023

I am rejecting this response because: You misunderstand the point. In order for me to ever use Find My Phone, I am told I MUST SIGN UP FOR A SUBSCRIPTION. This would mean that Amazon and ***** are trying to scam me for more money. I need to continue using Find My Phone without ever being charged by this scam.

Sincerely,

*****************************

Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order **** monitor for work home office and a week ago monitor stop working won t turn on. I bought monitor from Amazon # ***-5934180-8841025 purchased March 2023. I need replacement Asap. I had ***** just now able to call. An t work without monitor. Much appreciated. I spend too much money at Amazon and for monitor.
Business Response
Date: 05/09/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about your issue of defective item in regards to order #XXXXX1025 for item **** S3422DW - 34-inch WQHD 21:9 Curved Monitor.

On this occasion we can't accept this return because more than 30 days have passed since you received it.

Our 30-day returns guarantee states that, if for any reason you're unhappy with your purchase, you can return it for a refund if it's unopened, in its original condition, and is received back within 30 days of the date you received it.

Please see the following Help page for additional information about returns and refunds:

**************************************************************************************

On this occasion we can't accept this return because more than 30 days have passed since you received it.

Our 30-day returns guarantee states that, if for any reason you're unhappy with your purchase, you can return it for a refund if it's unopened, in its original condition, and is received back within 30 days of the date you received it.

Please see the following Help page for additional information about returns and refunds:

**************************************************************************************

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Regards,***** Amazon.com *****************************
Customer Answer
Date: 05/09/2023

Complaint: 19991753

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased "Outdoor Ventures Women's ****** Hooded Ultra Lightweight Warm Thermolite Long Puffer Coat" from Amazon through my account with email ************************ on December 27, 2022 and it was delivered December 28, 2022. It was $85.99. It was too small so I returned the item to a *** Drop Box at *********************************************************** to send back to Amazon. *** ended up losing my package entirely, claiming that they couldn't track it even though I printed out the label and put it in the box. I contacted *** SEVERAL TIMES to file a claim, and NONE of the workers were able to help me file a claim or fix the error when trying to file a claim. I had no choice but to dispute the charge. $85.99 is NOT a little bit of money to a college student. After disputing the charge with my bank, and receiving my chargeback, I received a letter in the mail today stating that Amazon is claiming the money back. I have literally exhausted all of my options to get my money back, I have done everything I can on my part, yet somehow I am still getting ripped off of $85.99. There is no fraudulent activity on my Amazon account, nothing suspicious, and I have been a loyal customer for years. It's unacceptable that I am getting treated this way when I did EVERYTHING POSSIBLE to make this situation right. IT IS NOT MY FAULT THAT *** LOST MY PACKAGE AND IS UNWILLING TO HELP ME FIND IT. WHAT AM I SUPPOSED TO DO? I AM COMPLETELY POWERLESS IN THIS SITUATION. I am requesting that Amazon does not reverse my refund on 5/01/2023, as the letter in the mail states. How is it okay that I don't have a product in my hands, but I'm also going to be out of money? How is that fair in any way?
Business Response
Date: 04/30/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:04/27/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Business is refusing to provide me with an explanation or reason as to why they have placed my account on hold and preventing me from cost savings using Amazon Prime. They will not tell me why the account is on hold and I have no clue how to take it off hold. I have spent numerous hours on chats and phone calls with their support who advises there are holds on my account, yet I am able to purchase items and use their service as of today. They just will not allow my business to sign up for prime. Each time I reach out they advise no one else can assist me with this issue other than their investigation department and there is no way for me to contact them. They cannot provide me with a ticket or reference number. Each time they advise that someone will send an email or call me, and each time nothing happens. Absolutely poor customer service, and they are essentially preventing me from cost savings with no validity on why or how I can resolve the hold.
Business Response
Date: 05/02/2023
Hello,

Following observations have been seen regarding this BBB case.
Customer used bank account to pay for the following orders that were unsuccessful and payments were returned by their bank which led to the Leg account being on hold.

114-3561861-6380243 - $30.79 shipped on 7 August 2022
112-9269504-0318619 - $53.83 shipped on 7 August 2022
114-6496355-5522614 - $27.72 shipped on 4 August 2022
114-4470262-7777061 - $28.08 shipped on 5 August 2022
114-0012910-0118645 - $25.98 shipped on 5 August 2022

Please have customer call TeleCheck at **************, so they can complete the reprocessing of these transactions. The call should take no longer than a few minutes provided they have their banking information available when they call. TeleCheck Services **** and TRS are payment processors for Amazon.com, and are authorized to assist them with this issue.

Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have processed payments for all but one. I am having to track down specifics for it in order to them to process my payment.

Sincerely,

***********************************
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a cell phone from Amazon sold by Amazon. I was having problems with it. Called ******** and they co browsed the phone and said there was something wrong with the software and it was defective. I made 6 call's to Amazon customer service and they told me they couldn't send me a barcode that I could just get scanned at **** I don't have a printer. They sent me a label l have to pay to print off and a barcode to put in the package. So l have to pay for two labels to return a defective product sold by them. I don't understand why they can send me a barcode l have to print but they can't send me a barcode to be scanned like every other return l have made.
Business Response
Date: 04/30/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had getting a QR code instead of a printable return label.

Unfortunately for the order, the option for printing a QR code isn't available. We cannot guarantee a particular type of label. The options here are a dropoff label or a paid pickup. The only option where you need not print a return label is the pickup. However for any reason for return, pickup is charged.

I would request you to please go ahead with the drop off label by taking help of any public printer wherever you have an option.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon account i currently have had for over 12 years. I have never had 2nd verification method using my phone number. But recently I have been locked out of my account for some reason which I am confused about. It made me reset my password using my email which I was fully able to do but then when I go to finish getting into my account it also wants me to verify using an old number I haven't had in over three years. It doesn't make sense. I call customer service and they asked if I could answer some security questions which I obliged. It asks me two the first time I called and when I couldn't answer them all correct supposedly it failed to unlock my account so they said I would need to call back. I have done this 5 times now but apparently I am not answering the questions with the answers they are looking for. This last time I called though I managed to get them correct because instead of there just being two somehow it turned into six. I'm assuming that they ask you a series of questions and everytime you get one correct it gives another until you get it wrong and then it says you failed because I don't understand how more questions just suddenly popped up when I had only ever been asked for two before that. The answer to the question they asked didn't make any sense because it wouldn't even be something that would have any relevancy to them. It was what is the transaction id on your bank statement relating to a charge from them. Which I could understand the order confirmation number but not that.couldn't remember which credit card bill to find that from since I have used many over the years. They told me I would need to open a new account because there was nothing they could do. So if that is the case I am going to need all my money I have paid for my movies stored on my account plus the ********************** membership that should have just renewed a couple of months ago since you don't have any other option for me to be able to access my account over a phone number.
Business Response
Date: 06/04/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've checked and see that our concerned team disabled the Two Step verification for you. I would like to know if you still have issues so that I can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/06/2023

Complaint: 19991408

I am rejecting this response because:
I tried to login once again and I verified with my email for the first step but then the second verification is still there with my old number. I thought you said it was disabled. I sent a screenshot to show you what it says.
Sincerely,

*****************************
Business Response
Date: 06/27/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the account.

I've been in touch with the account specialists. However, they will need to clear the security first. I would request you to talk to the account specialists using the link below or provide us the phone number, good time to call and time zone so that we can discuss and help you further.

To contact us, visit ******************************************** and follow the "Forgot your password?" prompt.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/29/2023

Complaint: 19991408

I am rejecting this response because:
Once again when I go to the link that you have given even though I know my original password i go to reset my password it let's me choose my email to send the code and I input that in there and then it goes to the same screen as always and tells me to put the code they have sent to the phone number I no longer have. Why is this so hard to fix this is ridiculous. You are doing nothing to fix the issue with me getting into my account. Just remove that number altogether how hard is that. Or replace it with **********. I don't understand why this is so hard to fix. But you keep doing the same thing and not fixing anything with my issue. I can be contacted anytime with the number I just provided.
Sincerely,

*****************************
Business Response
Date: 07/02/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I would request you to please let me know the phone number and good time to call you along with the time zone so that I can get a call back arranged for you from the account specialists. Unfortunately we are unable to do anything from our side.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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