Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,839 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I am expressing my concern regarding false advertisement that Amazon presented when renting a vehicle with Budget on January 30, 2023. Amazon and Budget were advertising up to 30% off your car rental + 10% back in an Amazon.com Gift card. I received the discount off from Budget when I booked the car rental for $425.43. However, I never received the 10% back in an Amazon gift card, which would amount to $42.54. I have contacted Budget and Amazon customer service multiple times with both companies bouncing me back and forth to each other. As for the attached advertisement, I logged into Amazon.com as instructed to be eligible for the offer. I have wasted too much time and effort contacting Amazon with no resolution on several occasions. I could have booked the Budget car rental through ****** and saved more money. However, I chose to do it through Amazon, because of this offer to get 10% back in a gift card, which was a better offer at the time that I never received. Please note that the attached Budget car rental receipt is in my husband, *************************** name since I put him down as the primary driver on the vehicle. I appreciate any resolution you can facilitate to make this right with Amazon. Thank you, *********************
Business Response
Date: 05/17/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding in this case.

As the offer is advertized on a different website, we are unable to honor the same. The gift card is issued by budget and not Amazon. I would request you to please check with budget and if they deny the issue, please forward the correspondence so that we can see what can be done.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/18/2023

Complaint: 19985440

I am rejecting this response because: Budget refuses to acknowledge the Amazon gift card benefit made with the reservation and advertised it as such even though the attached advertisement clearly states the misleading benefit of an Amazon gift card with the Budget car rental.

********************************************
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned item but not getting refund . I have contacted multiple times and sent email regarding claim multiple times but nothing
Business Response
Date: 04/28/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/29/2023

Complaint: 19985415

I am rejecting this response because:
The order # is 111-0908741-4669011

Sincerely,

*****************
Business Response
Date: 05/02/2023
Hello,

I'm sorry for the inconvenience caused.

However, we cant take any action without first receiving the requested Incident Report. Reply to this email with the completed questions and answers for review. The Incident Report can be completed directly in the email or as an attachment such as a PDF or JPG file. Must be corrected and resubmited for review.

Thank you for your understanding.

Customer Answer
Date: 05/03/2023

Complaint: 19985415

I am rejecting this response because:
The incident report has been filled out already. If you look at the attachments you can see the incident report filled out multiple times and sent emails. Also the attachment also includes the follow up emails I sent back to ya asking how come no response. Are you not opening up the attachments?

Sincerely,

*****************
Business Response
Date: 05/09/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd like to confirm we have issued full refund of $216.49 on May 7, 2023. Refund will be credited to your original payment card within 3-5 business days.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope my email finds you well. I'm contacting you because on February 23 I sent to Amazon the shipment ID ************, with 56 units of the product ASIN: B00Y3PB48A - "NESQUIK Chocolate Cocoa Powder, 9.3 Oz. Tub | Milk Chocolate Powder" (attached purchase invoice and proof of delivery). However, on April 3rd the Amazon team informed me that my shipment had arrived with a quantity discrepancy of -4 units (equivalent to ***** USD), so to resolve this discrepancy, I contacted Amazon through CASE ID *********** (on April 10th) and provided information and proof that my shipment was complete and in accordance with Amazon's requirements.Unfortunately, Amazon only replied they had counted the units and had not found any units, but they never provided proof or anything and simply closed the case ID ***********, which I opened to resolve this situation.That is why I'm contacting you, because I think it's unfair that Amazon just assures they have not received my product but don't provide any proof or evidence. I would like you to communicate and escalate this case to Amazon so we can resolve this problem as soon as possible.Thank you very much for your help and support.Regards Lunam Shop
Business Response
Date: 04/28/2023
Hello from Amazon,
I understand that Selling Partner needs assistance regarding FBA1716Y8PFH shipment.
Upon review, we have found that the email address used to contact us, *********************** is not related to any Selling Partner account.
For security reasons, please know that I am not able to provide any additional information or take any action on a Selling Partner account unless contacted directly by the owner of that account.
This is the only way to be certain that the request is coming from the account holder and that all personal information is protected.
Hence, I request to please send all future contacts from the email address used to register the seller account.
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better *************** I had a selling account on **********************. My account has been deactivated because of the suspicions of the Seller Performance Team that I have listed unsafe items on Amazon (ASIN: B09J54PFMQ). I am concerned that my selling privileges were removed by mistake. I provided the Seller Performance Team with the certificates of quality and documents of safety certification for the products (by The Public Health and ******************** as well but it didn't work. It's an Elkay branded product and it does not consist of any unsafe or harmful materials. My point is proved by certifications numbers specified on the listing and the product itself. Listing contains photos of the backside of the filter. All certifications on the filter is a proof that this filter is safe. I haven't received any complaints from customers or other entities about these products. I've never received restricted product policy violations as well as other complaints, claims or even bad reviews. My account's performance is green and "healthy", I reviewed the product's rating and it's "good" or 4. But since I couldn't convince Amazon by even sending them all documents required I requested disbursement of my funds. However, Amazon has rejected my request without even telling me the reason why. My account has been deactivated without proof or real problem on the account, and moreover, Amazon rejected even to disburse my funds. I ask you to contact Amazon and request to conduct an additional review of my account about funds disbursement. I attached all information that Amazon needs in their review. Best regards!
Business Response
Date: 05/09/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-4-20.
Merchant Credit Team Amazon.com
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I bought two vanities in Dec 2022 from Amazon. This was sold through Amazon and a third party retailer, Watersource. We wanted to return the vanities due to a lighting issue. We contacted the third party seller and they would not pay the shipping back to them. We conttacted Amazon an they told ** to ship the item back and if the third party did not pay for the shipping Amazon would. We were refunded for the vanities. The shipping and packing material was $732.00. We have contacted Amazon several times in reference to our refund and it has not been issued. They keep telling ** that it is going to the *** claims to get resolved. Never happens. We have been working on getting our $732.00 refund credited back to our credit card for 5 months now. We have all the e-mails from Amazon. We have all of our e-mails from Amazon stating resolution anywhere from ***** hours to 1-2 weeks. Any assistance you could help ** with would be appreciated.
Business Response
Date: 04/28/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 05/03/2023

Complaint: 19985098

I am rejecting this response because I did not put the order number in the complaint. Here is the complaint with the order number.
My wife and I bought two vanities in Dec 2022 from Amazon. This was sold through Amazon and a third party retailer, Watersource. We wanted to return the vanities due to a lighting issue. We contacted the third party seller and they would not pay the shipping back to them. We conttacted Amazon an they told ** to ship the item back and if the third party did not pay for the shipping Amazon would. We were refunded for the vanities. The shipping and packing material was $732.00. We have contacted Amazon several times in reference to our refund and it has not been issued. They keep telling ** that it is going to the *** claims to get resolved. Never happens. We have been working on getting our $732.00 refund credited back to our credit card for 5 months now. We have all the e-mails from Amazon. We have all of our e-mails from Amazon stating resolution anywhere from ***** hours to 1-2 weeks. Any assistance you could help ** with would be appreciated.
ORDER # 111-0076497-7333002

Sincerely,

*************************
Business Response
Date: 05/23/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern about the return refund on the order of DreamLine SHDR-1948723L-04 Mirage.

Upon checking your order, I found that a special care refund on $750.00 was already issued on May 4, 2023.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon was unable to deliver my package and refuses to refund my purchase of 50+$
Business Response
Date: 04/28/2023
Hello ******,

Were sorry to hear that you havent received your item(s) from order #***-3523656-7503405.

Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.
Customer Answer
Date: 04/30/2023

Complaint: 19985040

I am rejecting this response because:
I would like my order refunded in full.
Sincerely,

***********************
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This past Monday, I started an inquiry via chat as to who has my name, address and credit card and is sending me packages I didnt order via Amazon. I was told by an Amazon representative who called me that they were opening a fraud inquiry to find out who ordered Amazon Prime packages on my credit card and also sent them to me, but not in my Amazon account. I never received the email I was told to expect after 24hours and then the Amazon customer service people told me that there was no fraud inquiry submitted and that the packages werent sent from Amazon, but that is not what I was told on Monday. The Monday person said they found an amazon account with my shipping and credit card information but a different email address where those packages were ordered. The only party who would benefit if I didnt catch it, would be Amazon, and in any case I am pretty convinced Amazon is lying now. Its a case of what I can only figure to call forced purchasing. I also called Amex about this on this past Monday and they told me the charges were made to Amazon and they are still conducting their fraud inquiry and said Amazon shouldnt be going back on what they told me on Monday and made notes in my Amex inquiry. I am honestly potentially concerned for my safety since someone not only hacked my credit card, they also know where I live and are sending me packages, which doesnt make any sense and has a kind of stalker feeling. My initial request to Amazon what that they find out who did it, and even if they cant give me a name (which I hope they would) at least a location. I want to know if this is a person I know or who knows of me doing this near me OR is it a person across the Atlantic who is really bad at scamming. I have been stalked and been victim of domestic violence and this is a clear violation of my privacy and potentially a threat to my safety. I want to know who did it and I want a copy of the call from them on Monday 4/25/2023
Business Response
Date: 04/28/2023
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry for any inconvenience caused by unknown packages that you received at your address.

First, I'll need to find the order. I should be able to do that if you can provide the tracking information or some additional information from the outside of the package. On the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes. It will look something like this:

fbfe18717/2/3998/econ-us/1 of 1/

I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "fbfe18717") or the tracking number. Everything is case-sensitive. I can track the shipment with this information, and can then assist further.

We look forward to hearing from you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 04/28/2023

Complaint: 19984926

I am rejecting this response because: I want the fraud investigation that was started this past Monday 4/24/23 on a call I received from Amazon and was told was recorded to be completed. This person is asking me to do again what I have already done in the chat on my actual Amazon account and on the call on Monday and again on Wednesday. They are continuing to ask me to redo what is all on my actual Amazon account - my main complaint is that they are not honoring the first fraud complaint on the phone where the guy told me he found another Amazon account that the fraudulent orders came from. I never got the follow up email about the recorded call and when I called back to follow up the new Amazon team told me that there was no call associated with my account and no fraud complaint filed and when I gave her the tracking numbers again she said that they didn't come from Amazon and that the packages were reused. But this is in direct contrast to what I was told on Monday by Amazon. All the packages I received are sealed with Amazon Prime tape and 2 of 4 have return addresses to Amazon facilities and Amex said that they were from Amazon. I want them to get the information that I already provided on the recorded call from Monday 4/24/23 at 5:12 PM EST and finish that fraud investigation.
Sincerely,

*********************************
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/23/23 i ordered a matress cover and sheet set. Order nbr 111-4720699-4701048 totaling ***** it was to deliver 4/24/23. On 4/24 there was a POD and a picture but NO package. I reached out and spoke with 2 different supervisors who advisers me via chat that i would get a refund but i had to wait until 4/25 after 5pm pst to contact them back and for it to be out through. So 4/25 i reached out to be told that they will send the request to a different sept and then i would get an email which i did that said they would NOT refund me. I want my refund in full to my original form of payment a) due to me not getting my items and b) because 2 different supervisors promised me the refund. Either that or i will dispute the charges with my bank. I order almost daily and for the most part all of my items come with no issue but when they dont come i definitely will not be held responsible for it
Business Response
Date: 04/29/2023
Hello,

Were sorry to hear that you havent received your item(s) from order #***-4720699-4701048.

Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.
Customer Answer
Date: 04/29/2023

Complaint: 19984830

I am rejecting this response because:

Sincerely,

************************* *****
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 3rd 2023 I ordered a Razer Gold Gift Card order # 114-3594238-0177016 the card was received within 15 minutes when it was redeemed an error accured that stated "the card can not be redeemed in the **" I then called Amazon **************** they were surprised they had never heard this they requested I open a claim which I did and within 24 hours was given a Claim Number and was told I should contact Amazon **************** which I did after 15 more phone calls to Amazon **************** numerous conversations with Agents and Supervisors on April 12th an Amazon Credit was issued to my Amazon Account but this can only be used on the Amazon website for purchases I found out on April 10th that the card still had a balance of $ ****** and has yet to be redeemed so much time and effort and lies from Amazon that their policy does not include refunds of branded gift cards the card was not and could not be redeemed in the ** I believe I should be able to get a full cash refund to my Direct Express Debit Card in the amount of $ ****** to be used any way I want , thank you for your time
Business Response
Date: 05/04/2023
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn there was an error while you tried to redeem Razer Gold gift card.

In this case, we recommend you to please contact Razer Gold for support related to redeeming the gift card. As this is a third party gift card, Amazon will not be able to assist with the issue or refund.

For customer support, visit ** at gold.razer.com.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 05/23/2023
This is in regards to the above complaint regarding Amazon and the purchase of a Razor Gold Card for $ ******, that COULD NOT BE REDEEMED IN ******. After many phone calls to Amazon customer Service and many supervisors a Credit was issued to my Amazon account but can only be used on Amazon Merchandise the kept changing the their statement in emails to me all I wanted them to do is credit my Debit Card for the purchase of the Gold Card for $****** I did open a claim with Razor and they got back to me and told me I should contact Amazon **************** as the card was issued to them and then to me from Amazon.

With all due respect I had no control over the card that was issued by Amazon to me that could not be redeemed in ****** On may 13 or ****************************** question had not been redeemed and still had a balance of $ ****** on it, this is from Amazon **************** but lIt took over a month to get this information after 15 or more calls to Amazon ****************. Their reason was that 3rd party cards can not be refunded or given credit according to their policies well their policies are wrong the customer has no control over a card that is issued by Amazon that can not be redeemed in ****** please understand this is WRONG and all I want is my Debit Card credited to my account so I can use it to purchase anything not just on Amazon merchandise as I am no longer pleased with Amazon in the way they handled this transaction it feels they would just wear me down with the amount of calls and time spent on this matter but it is not the correct way to do business!

Thank you

***************************
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a quest pro using payments then the price dropped by $500 I contacted them to adjust price the declined so I returned it with the intention of repurchasing same item once refund was processed. But they sent me a message claiming that the wrong item was returned. I had returned it in same packaging that I received it in so it was obvious what was inside. So either Amazon it not being truthful as to receiving the item or someone at the shipping partner or their return center stole the item and swapped it out. Logically why would I send the incorrect item when all I would have to do is pay 300 more to get the replacement. It would be very stupid of me to send back a different item and be on the hook for the full price. Now they are saying to send the correct item back if I want to get the refund which I don't have since I returned it already. So now I'm out $700 that I had paid on it and they are trying to process the additional payments for it and I don't have the item or the money that was spent. Basically Amazon has stolen $700 from me and trying to steal the remaining balance when I don't have it. I am sincerely thinking about contacting the local news station since I'm sure there are more people out there with similar experiences. I am on a fixed income so I can't afford to just let this go. I have been a customer for years and have returned countless things in the past and have never had any issues before so why would I start now. My ideal resolution would be for them to either refund the money that at this point is stolen from me or to send me the actual quest pro that I purchased and then I'd be willing to pay the remaining $300 that it would cost to pay off. But if they don't at least I can spread the word about this experience so it might help someone else to not get screwed over by then.
Business Response
Date: 04/27/2023
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with return.

Upon investigating with our internal team, It appears we received Oculus Quest 64GB VR Headset (1st Generation) model MH-B, instead of the correct item, Meta Quest Pro , in your return of order #***-5834718-3300253.

In this case, we're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

Thank you for understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
***********************************

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