Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,497 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After amazon makes 3 mistakes on sending wrong item. I took my car, my time to return them at a ***** off *** store. They only received 1 out of 4 in the system. I contact customer service. I spend more then 1 hour...providing them everything they ask: orders number , my receipt proof they all been dropped off and got told i have to wait 2 more weeks to get a refund. they even duid not updated the mistakes in the system. I got NO REFUND .....a big NOTHING. Amazon used to be the best place for customer service....it is NOT true anymore they are so bad theses days.....never respect there prime delivery delays...mistakes on order and now there whole system is WRONG . i want my refund, i want my money and i want my 2 hours i spent of my time being paid at least 100$
Business Response
Date: 04/29/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 04/30/2023

Complaint: 19988536

i join a copy of my chat history for amazon....they have all the information about my order number i won t relate everything again they just have to loose there time and READ all the issues
Business Response
Date: 05/11/2023
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:04/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged twice in the amount of $246.18 for ORDER # ***-8556161-6949818. Once by credit card and once by Amazon gift card. After multiple calls to Amazon to support over the last 4 months, neither one of the payment methods has been refunded. Each time I call I get another person who gives me a different resolution and claims to be resolving the refund. I have received 4 different emails stating that the refund was to be issued, but the refund has yet to be issued. Email from 3/16/2023 below:"AmazonYour AccountAmazon.com Message ********************* Hello J.J.,I've requested a refund of $246.18 to your credit card.You'll see the refund on your **** statement in the next 3-5 business days.Once processed, you'll also be able to see the refund request here:*********************************************************************************** We appreciate your business and look forward to serving you again in the near future.We'd appreciate your feedback. Please use the buttons below to vote about your experience today.Best regards,********** Amazon.com"
Business Response
Date: 05/26/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD ****** to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 05/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I again do not receive the refund in the next 7 business days, I will follow up.

Sincerely,

*********************
Initial Complaint
Date:04/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive my ORDER # ***-8054452-3841025 This order was supposedly shipped in one box with the 4 items I ordered inside. It was left outside somewhere. I never received it. I have delivery instructions to ring buzzer and leave my packages at my Apt. 5 door only. The Amazon driver did not do so. I followed all Amazon instructions to have the order replaced. I received (2) emails and talked to numerous agents online and on the phone. They all ended the chats and phone calls by either disconnecting me or hanging up on me. I was told if I did not receive it by 8:00pm on April 26th, it would be replaced. I spent my money for these items that I did not receive. Email below sent to me.AmazonYour AccountAmazon.com Message ********************* Hello *****,This is ****, the representative who assisted you earlier. It was a pleasure speaking with you today.I'm sorry you didn't receive your package, even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.Packages are occasionally left with neighbors, a building manager, or your mail-room and receiving department if shipped to a business. Make sure to check areas such as a porch, garage, or even behind bushes. Please check the surrounding area, as well as with anyone who may have received the package on your behalf unless you have health or safety concerns about doing so. If you do not receive the package by Wednesday, April 26, 2023 at 8:00:00 PM Eastern Daylight Time, please contact us back.Wish you a wonderful rest of your day!We'd appreciate your feedback. Please use the buttons below to vote about your experience today.Best regards,************************Amazon.com
Business Response
Date: 04/28/2023
Hello *************,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-8054452-3841025.

The information shared by our specialist team is correct.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/28/2023

Complaint: 19988296

I am rejecting this response because:
I am not sure my order was even delivered to my building. It was left outside somewhere on the cement. My apartment building is also adjoined with another apartment building.
I live in a ************* apartment building which means they did not follow my delivery instructions on my account/order. All my orders have package delivery instructions on the account to ring buzzer and deliver to APT. 5 DOOR ONLY. Those instructions were clearly not followed.
Bottom line: I paid for an order that was not delivered to me as stated on my account with instructions on where to leave it.

Sincerely,

*********************
Below is what your site states for missing packages. You clearly have done nothing to help with my missing order.
Link:
*****************************************************************************************************************************************************
Help & Customer Service
Find more solutions

Shipping and Delivery Where's My Stuff?
Find a Missing Package That Shows as Delivered
If tracking shows as delivered in Your Orders but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so or contact the carrier (some carriers deliver until 10pm).

Ask the relevant carrier if there is more information about the location of the package. See
Carrier Contact Information
If your tracking information shows that your package was delivered, but you can't find it:

Verify the shipping address in Your Orders.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
If you haven't received your package, contact us within 30 days of expected delivery. We'll do everything we can to help.
Initial Complaint
Date:04/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they were supposed to deliver my gaming monitor and I tried to contact support and followed through all those steps like filing a police report but it got rejected since the package WAS NOT stolen and it also required a signature and it was never signed for and they refuse to show me if there is one or not. they have been very unhelpful and i spent 4 days in back and forth emails with them on this issue and was told they couldn't issue a refund since the report was rejected which makes no sense it isn't on me if they accept the report or not order number ORDER # ***-4460267-6117010 I will provide proof of the police report being rejected and that the item required a signature
Business Response
Date: 04/28/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and understand your concerns regarding the order #***-4460267-6117010.

Up on checking, I see that a refund of $255.46 was issued to the payment card on April 27, 2023. This refund will reflect in your statement in 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:04/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For many months Im continuously charged $7.99 for Amazon free time/ Amazon kids plus which is not authorized. I no longer receive this subscription and do not own a kindle anymore. I contacted Amazon via phone but because I created a subscription under an email that I do not recall from years back, they were unable to cancel the account. ********************** told me that I would need to go through my bank to have them follow the dispute a recognized charge in order for the account to be closed by Amazon. I tried to see if I could provide my credit card or the number provided with the purchase and although they could pull it, they cannot close it without me confirming the email address it was created under which I do not recall. They indicated the only way to remove the charge and avoid future charges would be to go through my bank dispute process. For three months now, Ive followed the disputes process through my bank (NFCU) and each month they have to go back and remove the charge but Amazon wont stop charging me and wont allow me to cancel the account. ********************** wont stop the charges. Its unreal. I just want the account closed so they stop billing me $7.99 a month forever for a subscription that isnt valid to kindle we dont have and I can stop asking my bank to resolve a dispute for $7.99 every month. Ive attached the bank details on the charges with the purchase details. Ive included my bank messages as well. I have another charge pending for $7.99 as of today 4/26. I hope someone can help me.
Business Response
Date: 04/29/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the account and understand you're concerned about the Amazon Kids+ subscription. While I know you're disappointed with our stance on this matter, I want to assure you that the information you received was correct.

We can only provide information and make changes when the request comes from the e-mail address associated with the account.

To avoid any additional unauthorized charges, I recommend asking your bank about the possibility of having the card reissued.

Thank you for choosing Amazon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 05/01/2023

Complaint: 19988048

I am rejecting this response because: Amazon should close an account with an individual if verification can be made that the individual is who they say they are. This should not be based off of an email address. The email address this was associated with was my daughter, which was created many years ago and for which was only created for the Amazon free time charge/account. I have no way of remembering what that email address was to even try to recover the password. Canceling/stopping charges should be based off of information related to the confirmed identified customer and their credit card being charged. Because the account is tied to my credit card, and because Amazon has received request through my credit card company (NFCU) to stop the charges (confirming my identity), that should be sufficient. I would prefer to discuss this with a manager or elevate this further. Having to close my entire credit card and have it reissued seems ridiculous and would impact all my legitimate reoccurring charges with businesses. Im just asking for reasonable help.
Also, it is important to know that when I originally contacted Amazon, I was told the only way to stop the charges was to go through my bank and have them dispute the charge, and then the account could be canceled. Now Im being told that isnt the case. My bank did try this and apparently that didnt work. So part of the original input given from Amazon was false. If you review the call, you will note that the representative told me that having the bank follow the dispute process would resolve the charges and cancel the account.

Sincerely,

*************************
Initial Complaint
Date:04/26/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item specifically because it stated that it would be delivered by the next day. During the day I received notice it had shipped and would be delivered by 9pm. That evening I got notice that it was delayed. This is nowhere near the first time this has happened. Contacted customer service who stated nothing could be done unless the package did not come by May 2 (a full week later!). This is a persistent pattern with deceptive promises to lure orders.
Business Response
Date: 04/28/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the delay with the shipment of the order #***-0799136-5925038.

Up on checking the tracking I see that the order was delayed by one day due to unforeseen reasons and we've forwarded the feedback to our transport team. We'll continue to work with our delivery partners to keep such issues to as low as possible.

Further as the order has been delivered, we cannot issue any refund.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/03/2023

Complaint: 19988042

I am rejecting this response because:
While the item did arrive, a day late which was significant in this instance, the response fails to address the issue of claims that items are available "next day" if ordered within a certain time frame. Only after the window of promise closes do they notify you that there has been a delay and it will arrive by ____. This is blatant false advertising and a deceptive lure.

Sincerely,

*************************
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a powerbass amplifier ASA3-400.4 100w 4channel on 04-22-23 and amazon sent me the wrong item (ASA3-400.2channel) on 04-26-23 I called amazon to let them know I received the wrong item and customer service told me to just return the item but I will not get my money back for 30days of receiving the wrong item back. She told me to just purchase the item I wanted again and pay for it again and I would get my refund when wrong item received. I explained to her I didnt have the money to make another purchase for the item again.
Business Response
Date: 04/28/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the " Powerbass ASA3-400." from the order #***-7584114-0090649.

The information shared by our representative is correct. We cannot issue a refund unless the product is received and processed by our returns department. We request you to wait in this case.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/28/2023

Complaint: 19987927

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi i received a amazon gift card for $1000 from my previous employer who is no longer operating anymore. I went to check the balance on the gift card and it said card invalid contact amazon customer service.. SO thats exactly what i did .. I went through chat line spoke to representative Preygan Gave rep claim code explained what was going on and they wrote me back that i can view my balance in the gift card section check balance.. Explained to him i already did that they then told me they dont have the option to. Check balance and tried getting off line .. Tried telling person yes u do then i instantly asked for Supervisor they then in return continued to tell me they are all working on the same tools and resources so the same resolution would be provided to you..My husbsnd works in ********* and hid father just passed away i need to get him home so he can bury his father.
Business Response
Date: 04/28/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. But we are unable to locate the gift card you are referring to.

Please send us the scan copy of both side of the gift card. We need the gift card number and the claim code to locate the gift card.

Once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Amazon for a long time. On 4/25/23, I received my bill from a credit card not related to Amazon in which Amazon billed purchases on it without informing me that there was a problem with my Amazon credit card. I spoke to two people from Amazon in customer service. The first one was unprofessional and told me "well the bill has to be paid". The second one consistently blame me for the problem. I never was informed that they were going to do this, I was never given an option and they informed me that their system decided which credit card to use. Now I have a whole bunch of charges some of which I recognize and a couple that I don't know what they are. In addition, I lost out on rewards from them not using my Amazon credit card. You cannot talk to the people in customer service because they dont communicate with humans. I am super angry and how dare you make decisions using my credit card and not sending me communication so that I can decide. I want them to fix the problem. Tried to call the corporate office but they have such a stupid system that wont allow you to talk to them you get redirected to the robots they hired. I have already talk to the credit card company and there is no problem with them.
Business Response
Date: 04/28/2023
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the charges you've had.

Unfortunately, we could not locate these charges in the complaint. We request you to reply to this email and include the charges and the charge ID's, in order for us to locate these charges and assist further.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 04/28/2023
Attached is a copy of my credit card statement showing charges to my credit card that I did not authorized. The credit card is not a back up credit card. It is for me to pay for items I purchase. I pay my various means. I did not know about a problem until I received my credit card bill. On charge on transaction date 3/21 was charged to my credit card and I paid by check. So I paid twice because of Amazon. Transaction dated 4/7 was a gift card. I went over the limit which I found out on my own but still was not given the opportunity to make a decision regarding my own finances. Transaction dated 4/11 was part refund of *****. Never received it and it is not listed on my credit card statement. All the other transactions were unauthorized charges to my credit card.
Business Response
Date: 05/02/2023
Hello ******************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the attachment as requested.

I've researched and can confirm that all the transactions are associated with your account and there is no unauthorized access to your account. The card was used as the back up payment method on your account. The order ID's are:
112-4756422-6070656
112-5121395-6326609
112-3644317-1301814
111-3450993-6427457
112-3038090-3421808
112-6003872-3018604
112-5011459-5709063
112-8779083-8741012

To prevent any delays in processing and shipping your order, the charge was applied to the backup payment method we have on file for you.

To manage your backup payment methods, visit your Amazon Wallet (*************************************), click "Manage backup payment method settings" and update your preferences.

Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

In this case, if you need refund for any of the transaction we request you to return the product to us for a refund.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 05/03/2023

Complaint: 19987745

I am rejecting this response because:
-I received your email but your emails do not open. *************** here to the above listed complaint. I reject Amazon's lie about my account. I DID NOT GIVE CONSENT TO CHARGE MY OTHER CREDIT CARD, I NEVER USE THEM AS BACK UP, THEY NEVER SENT MY REFUND AND I NEVER CHANGED ANYTHING ON MY LIST OF CREDIT CARDS TO ALLOW THEM TO USE THEM AS BACK UP. THEY ARE LIARS AND THEIVES. I WON'T REST UNTIL I AM WHOLE AND THEIR RESPONSE IS A STRAIGHT UP LIE.

Sincerely,

*******************************
Initial Complaint
Date:04/26/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two deliveries from Amazon.com without ************* (e.g. box, padded envelope or mailer). Yesterday, it was a clothing item in which a mailing label was applied directly to the plastic bag in which the garment came in. I called Amazon.com and brought this issue to a supervisor's attention. I was given a refund for the item. Similarly to yesterday's delivery, I received another delivery today, without *************. The item just had a mailing label applied directly to the plastic wrapping that it is sold in. As a consumer, this is: (a) unprofessional; and (b) a violation of my privacy -- as my purchases are visible to the public. Additionally, it is a clear indication that Amazon.com doesn't care about their customers at all.
Business Response
Date: 04/28/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint , unfortunately I'm unable to determine the exact order number you are referring to.

Please shared the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 04/28/2023
I have attached a PDF file of my e-mail response to the Amazon representative who requested further information regarding this incident. I provided the order information which included the: (a) date ordered, (b) date delivered, (c) order number and (d) description of the item in my BBB complaint. I hope that the information provided will assist in having my future Amazon.com orders delivered in a box, padded envelope or mailer with the suitable dimensions to accommodate the merchandise ordered resulting in a successful delivery. Thank you.
Business Response
Date: 05/03/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive your orders in Amazon packaging and the items were directly visible.

This appears to be one off isolated incidents and a full refund of $12.69 was issued towards the order of LUXJA Knitting Needles Case. In case if you wish to return your order of ***** Women's EcoSmart Open Bottom Leg Sweatpants, kindly request a return through Online returns center. Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

I have forwarded this as a feedback to the packaging team and requested them to review the orders and take appropriate actions. I'd request you to please let us know if the same happens with your.

Regards,

*****
Amazon.com
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Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

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