Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Amazon Team,On October 10th I was notified of a drop shipping policy violation and my account was deactivated as per the message below:Why did this happen?We took this measure due to your violation of Amazon's Seller Policies and Seller Code of Conduct ******************************************************, and your violation of the Amazon Drop Shipping policy ******************************************. com/gp/help/G201808410.After 90 days following this notification, you may separately request a funds disbursement by contacting *************************************************** I have been waiting for my disbursement for 123 days.I would like to point out that in that time, all orders were delivered correctly, I did not receive any negative feedback, all returns were resolved correctly, and all messages were responded to in less than 24 hours.I have insurance precisely to cover any problems related to any order and it never needed to be used (This can be verified on my account).Attached are all required documents:1) Identification documents (Drive license and *********** Bank ************* Credit card statements.4) Orders delivered from the last 180 days with proof of purchase from the supplier and shipping.My Account Health shows that I have never been involved in any fraudulent situation or that I have caused any harm to the customer.Again, my account has no history of issues and it's very frustrating what's going on.I kindly request that the disbursement be made to my account, as all orders have been delivered without any complaints or damages to the customer. The above documentation demonstrates that there has never been any fraudulent action in my store. The deactivation occurred due to an error in the dropshipping process.I am available for any clarification.Thanks,*****************.
Business Response
Date: 05/04/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-02-17.
Merchant Credit Team Amazon.com

Customer Answer
Date: 05/04/2023

Complaint: 19994312

I am rejecting this response because:

Attached are documents proving my identity and proof of delivery of orders for the last 180 days. All this proves the suitability of my person and my account.

I would like to point out again that all items were delivered correctly, all returns were handled and refunded where necessary, and all messages were responded to in less than 24 hours. Everything was done correctly. There are no customer complaints related to my account. Which proves the above statements.

Please, I request that the funds related to my account be released, as it has been more than 180 days and all orders have been delivered correctly WITHOUT CUSTOMER COMPLAINTS. All necessary documents have already been sent and I am available for any clarification if necessary.

My account was penalized for a dropshipping violation and I no longer intend to activate it.
I am really frustrated with all the trouble this has caused me. I invested money to fulfill the orders and the amounts are held on Amazon for more than 180 days. There is no claim on my account. My account health shows that.

Please make my disbursement and close my account.

I paid for insurance requested by Amazon to cover any problems that could cause the customer and it never needed to be triggered. This is further proof that all items were delivered correctly.

Please help me to resolve this issue without legal action.

Again, I am available for any clarification and all requested documents are attached.

Sincerely,

*****************
Business Response
Date: 05/09/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-3-5.

Merchant Credit Team Amazon.com
Business Response
Date: 05/14/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-2-17.
Merchant Credit Team Amazon.com
Customer Answer
Date: 05/18/2023

Complaint: 19994312

I am rejecting this response because:
Amazon has every right to choose who will work on its platform, I fully agree, but your right does not exceed my right to receive the amount I am owed pursuant to an allegation that I "harmed customers", as no customer was wrong, everyone received their items and no complaints or returns happened since the blocking for "Dropshipping"!
And even more, I always had insurance that Amazon forced ** to take out (Simply Business - Policy HBW3613732XB1), if I had harmed someone, that insurance could have been triggered. NOTHING, but NOTHING justifies me not receiving my payment ($6,106.75) that has been blocked since October/2022 due to Dropshipping policy and now coming up with another argument. You destroyed the financial side of my family! I don't need to go back to selling at Amazon, but only get paid for the items I bought and shipped smoothly to YOUR customers!
I even ask for help from Lawyers, because I'm being wrongfully convicted and I don't even know what I did wrong to defend myself... they simply confiscated my payment and destroyed my financial life.

Sincerely,

*****************
Business Response
Date: 05/23/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-2-23.

Merchant Credit Team Amazon.com

Business Response
Date: 06/04/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-02-17.

Regards,
Pooja
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased curtains/sheers in February and received the wrong ones. I returned these using the provided label by dropping off at the *** store. In March I received an email warning me if I don't return the item I'll be billed. I contacted customer service and was told to ignore the email because it was sent in error. On April 22nd I was charged $31.09. I contacted customer service and I was told they would issue a refund and it would be about 3 days. I haven't yet received the refund.
Business Response
Date: 05/01/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the return and I understand you were charged.

When I investigated this issue, I found that the item which we received wasn't exactly what was sent and the returns department charged for not returning the exact item.

I've issued a full refund for what was charged and have forwarded the feedback to the appropriate team for future improvements. Please do not worry, you will not be charged again.

You will see a refund of $31.09 in the original payment method in 5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using Amazon for years and back to about two or three years ago, I don't know why and what happened, Amazon keeps charging me some kids and other digital book related service. All those items are not authorized. I have been keep asking help from Amazon customer service, it was a nightmare dealing with Amazon customer service. I initiated the contact from their online chatting window, and conveyed my concerns; the chat was later on been disconnected, somebody else called me to ask me what my issue was. Obviously the issue is out of her work scope, and then the phone call is transferred to other specialist, which ended up with nothing. Here are a lit of order numbers as your reference. Order #***-6874694-8435468 Order #***-4559704-1745854 Order #***-1770741-6349849 Order #***-4342593-0061056 Order #***-0741421-3286661 Order #D01-1430561-2973053 Order #D01-9252127-8070612 Order #D01-0879209-9133032 Order #D01-9260133-5779452 Order #***-8791384-1965853 Order #D01-5908181-3072238 Order #D01-1321296-0160258 Order #D01-6342851-1059415 Order #D01-0073403-8275442 Order #***-8002731-2589011 Order #D01-3333682-2605048 Order #D01-9008253-6102639 Order #D01-2250796-4697866 Order #***-7591312-2007421 Order #D01-6580172-7507440 Order #D01-1881334-1891463 Order #D01-2334606-5814619 Order #D01-8741620-1283425 Order #***-6692191-7808207 Order #D01-7779073-8870614 Order #D01-7538731-0432229 Order #D01-7280789-7741041 Order #D01-3155233-2640223 Order #***-5765633-0290638 Order #***-9780847-2954664 Order #***-9399474-7104208 Order #***-7447672-3118637 Order #***-5102765-9992204 Order #D01-4366887-4589042 Order #D01-5325097-9456209 Order #***-7035206-2982612 Order #***-8726441-9057032 Order #***-2030143-9897001 Order #***-5283105-3525025 Order #D01-5059312-5101020 Order #***-1494582-4221063 Order #***-7667785-7598641 Order #D01-2017051-8963457 Order #***-0379124-8899406
Business Response
Date: 05/23/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-05-22 confirming account reinstatement.

Sincerely,
********
Amazon.com
=============
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing a complaint against amazon.com not refunding the money as they promised in their email.I bought a renewed Iphone XR on amazon.com on December 30, 2022 (total fee is ****** USD). The order number is 112-5244272-9433822. But i have never received the package. I contacted the customer service of ******************, the delivery company **** the third party seller( the Gadeget Replay) for the loss of the package. Also i reported the theft of the package to the local police ( Police Station of ************). After millions of calls and emails, I finally collected the documents and information as required by amazon company. The amazon **************** (**) agreed to refund the lost Iphone XR and they sent me an email to confirm the refund on Feb.10, in which the ** promised to refund within 3-5 business days. ** letter was sent by ************ But one month later, i did not see the refund. I called amazon again in March, and the ** receipient said they would refund to my mastercard within 3-5 business days. Again 1 month later, i did not find the refund. I called amazon this April, but the receipient told me they will not refund the order and hang up my phone.This is very dishonest business behavior. After going through all the trouble and formalitites as amazon required and receiving their confirmation letter of refund, how could they be so presumputous not to keep their own promise. I strongly condemned the dishonest and arrogant business behavior of amazon.com and demanded the refund of the order as promised.
Business Response
Date: 05/02/2023
Hello,

My name is ******** and I am a member of the Amazon Account ******************** team.

We looked into your order, and 112-5244272-9433822 has confirmed the shipment you reported lost was delivered to you in good condition. As a result, we will not be issuing a replacement or a refund for contents of that shipment.

To learn more about our policies,go to "Conditions of Use & Sale":
www.amazon.com/help/conditionsofuse

Im sorry for any disappointment caused and appreciate your understanding.

Best Regards,

Victoria,
Escalation Specialist
Amazon.com
www.amazon.com
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I purchased a mirror March 20, 2023 from amazon.com, order number #***-2975865-1185814 2.I decided to return it on March 30, 2023, and amazon has one month free return policy for this item. So I print out a return bar code and went to local *** 3. *** shipped and delivered the returning item on Monday, April 03 at 1:25 P.M. at Dock, tracking ID ****************** 4. I contacted amazon customer service 3 times , told me to wait.5. on Apr 28, 2023, I contacted amazon, first told me return label was cancelled, but later told me return was received, but need to wait. 6. It has been nearly a month. I still didn't get my refund
Business Response
Date: 05/10/2023
Hello Haobo,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that a full refund of $447.15 was issued to your original payment method on May 1, 2023. You should have seen the refund by now. I hope this issue is now resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi okay my account for ******************** got disabled and the account specialists are the worst thing in the world they tell you different problems with your account and lie at first they asked for proof of my gift card purchase I easily sent that then they said that's not enough proof so send your billing statement for my most recent order well my debit card didn't get charged since the item didn't ship so how can I send the billing statement it's so stupid. Then they asked me to send my id and I did and then they said my account is linked with other accounts that have been put on hold so they can't remove it which is true but it's all because the same problem with amazon I've had 4 other accounts be put on hold for absolutely no reason and they always lie and change the information they request this is the worst of amazon and you can't talk to a live agent about it the account specialist can be talked to only through email and they respond 24 hours and almost all of them give you the same automated robotic response. I have money on my gift card balance so they basically stole my money it's so bad and all those 5 other accounts also had amazon credit on them so they basically stole $300+ from me it's so silly and stressful I'm about to be done with amazon and also my other accounts like for example 2 of them I had promotional credit and I went to buy something with my amazon promo credit and they put my account on hold and said send the billing statement or transaction on your bank of your most recent order and It's so weird because I never used my debit card to buy the item I used promotional credit fully and they don't listen and then lie it's so stressful please fix my account atleast that one but I'd like them all since amazon has no right to lie and steal.
Business Response
Date: 05/11/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 05/11/2023 confirming account reinstatement.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/05/2023
This should be thr case id #********. But Okay I had to contact before about this same problem it happened before and I got my account reinstated but now it's on hold again and this is so stupid and stressful but I placed an order with my amazon promotional credit I'll even attach a screenshot if it getting issued and then I went to place a order with ti and my account gets placed on hold and I need to verify my debit card billing statement it makes no sense why would I need to verify a billing statement if I never used my debit card in the first place and it's not on my billing statement because I didn't use it to make the purchase it's so stressful and please fix this amazon and remove the hold again because it's really bad that it's happening again.
Business Response
Date: 06/14/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 06/15/2023

Complaint: 19993981

I am rejecting this response because:
My account had this same problem and when I originally reported it to the bbb amazon fixed my account and took the hold off of it and now it's happening again its so silly and amazon is making lies up again and they are saying they won't tell me why it's on hold they are no help at all and I just want my money back then if I can't get my account off hold.
Sincerely,

***********************
Business Response
Date: 06/26/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/26/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has canceled my account claiming was in violation of their gift card policy. I'm not sure how I was in violation of that. I'm out of gift balance and they took money out of my account for ********************** video so l'm out of that money. I'm out of the money for my prime membership that was just renewed a few days ago. Almost I can't get into any of the movies. So if I can't have access to my account to download all of my movies I purchased then I would like a refund on everyone of the I have ever purchased from Amazon. If my account doesn't open back up I would like a full refund on the things I have purchased and they canceled. I was using Amazon to support my family and my small business. It doesn't matter how long ago I bought them I can't access them and they were bought and paid for by me so they're MINE. This is outrageous that a company can steal from the customer and shut their account down. If not I will be contacting my lawyer. They have to be held accountable for stealing from people who literally spend ****s of dollars on there every month. This is very absurd and will not be tolerated by me cause I will be handing everything over to my lawyer if this account is not put back in an active status as I just spent over $200 on Amazon for items for my small business so now I'm out all those items too. This is unreal and insane and someone has to be held responsible for stealing from hard working people
Business Response
Date: 05/26/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We will have to deny the customers request for a refund as well. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/24/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered computer speakers online from Amazon. They were advertised for $79.99. The same speakers were $99 to $149 from others sellers. I used the BUY NOW feature that places your order as soon as you click on the button. I have since found out that I was charged $50 to ship. I realized this was a scam or at the least deceptive and not by accident I'm sure. I contacted the seller and was informed I would have to pay $14 to return the speakers. This confirms this seller is not someone I would recommend for obvious reasons. I contacted Amazon **************** on 4/24/2023. I spoke with a lady named **************** about the what appeared to be a scam. **************** confirm in an email (attached) that Amazon would make a one time exception and refund the $50 shipping cost. I called Amazon **************** as instructed to let them know I had received the speakers. I was informed that they're "system" would not allow them to issue refunds. Imagine, a customer service department that is unable to issue refunds or advance your call/concerns to a supervisor.
Business Response
Date: 05/01/2023
Hello,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and see this is a Seller Order, Sold and Fulfilled by: Rack-IT Solutions

Shipping rates, restrictions, and methods vary from merchant to merchant and aren't set by Amazon.com. To see a merchant's shipping rates and policies, click "View shipping rates and policies" under the product description.

Please review Seller Shipping Rates in below link

**********************************************************************************************************************************************

As you aren't aware of these charges, I will help you with a refund of shipping charge as an exception.

Please confirm the refund method. As an alternative to your original payment method, you can receive your refund on Amazon Gift Card to expedite your funds availability. Which method would you prefer?

We look forward to see you soon.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 05/01/2023

Complaint: 19993736

I am rejecting this response because: I want the money refunded to my Amazon **** the same way it was paid. NOT an Amazon gift card. Evidently Amazon has become a partner with the sellers who use deception as part of their b usiness practice. It seems as though it's open season on consumers and Amazon has become partners with the hunters. Very disapointed in Amazon. Pointing a finger at the seller while providing a platform for them to do business is surprising to say the least. I think my states attorney general might be interested in this transaction.
Sincerely,

*******************
Business Response
Date: 05/07/2023
Hello,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We can understand the inconvenience caused to your with Seller shipping charges.

Usually we do not offer a refund of shipping charges on seller items. As per Seller Policy they have their own shipping charges mentioned in help pages.

Sellers set their shipping rates and methods except for some cases in which Amazon determines the sellers rates and methods.

However, you can contact sellers for both pre-order and post-order questions using the following steps:

Pre-Order:
Click the seller's nickname.
On the seller's profile, under Related Links, click "Contact this seller."
Sign in.
Fill out the contact form.

Post-Order:
Click the Your Account link at the top of our site.
In the "Orders" section, click the yellow "Your Orders" button.
Click "Get help with order" on the order.

As per your request and as a one time exception, I've issued a $50 credit to Original payment method card.
You will see the credit within 3-5 Business days back to your card.

Thanks for your understanding.

Please feel free to contact ** directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 19, 2023: Buyer made a purchase from me, order number 701-5392237-0501800 March 27, 2023: ***** requested a return April 20: ***** contacted me directly on my personal cell phone harassing me to drop the item in person. After refusing a direct return to my house, buyer opened a "non-authentic item" case with amazon in retaliation.April 21, 2023: Buyer shipped back return item. Shown as worn used and stained with a pin on it that was not part of the item. See images of stained item received.April 22, 2023: I Contacted Amazon for steps to take as the item returned was not in its original condition. Amazon agent said to provide partial return.My refund policy states that there is a restock fee of 20% if returned item is received after 14 days of purchase date. I provided the buyer a refund -20% restock fee , amount refunded was $119.97 ( $149.97 - 20% restock fee ) .April 27, 2023: Amazon took money from my account and refunded the buyer an additional $57.43 with reason manually enforced.Amazon is not following my refund policy and the item returned was used. I am escalating this with amazon as I am owed $57,43 and an explanation as to why you are defrauding me as a seller and allowing buyers to call my in person , which is an invasion of privacy.
Business Response
Date: 05/10/2023
Hello,
seller credit was initiated on 4/30/23.
Customer Answer
Date: 05/14/2023

Complaint: 19993715

I am rejecting this response because:

I was credited the incorredt amount. Instead if a credit for $49.95 I received a credit for $48.93.

Amazon owes me $1.02 wheres my money?

Sincerely,

*********************************
Business Response
Date: 05/19/2023
Hello from Amazon.com,
Thank you for writing to us with your request for assistance regarding shipment ID: ************.
Upon reconciliation suggestion, no considerable related units were found.
Hence as no further missing units were found, I deeply regret to inform you that the reimbursement request is denied.
I understand that this is not the answer you were hoping to receive, and I sincerely apologize for any inconvenience that this matter has caused you. However, we do appreciate your understanding in this matter.
Customer Answer
Date: 05/23/2023

Complaint: 19993715

I am rejecting this response because:
Amazon did not initiate the refund transaction as per their policy. Amazon refunded the buyer the initial restock fee that is considered part of my refund policy.
Amazon should consider coaching their customer service agents on how to properly handle a customer case.

Sincerely,

*********************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two orders back in January I was told to wait 60 days and its been passed they acknowledge it was received yet said to contact carrier. I have been told by two different employees at Amazon they processed the refunds yet never received. I even have a copy of a chat I had with one of them.***** | **************** May I know the item name in first order ID ?So that I can check it for you.S 10:23 AM ORDER # ***-9884474-0747460 I returned two sets !Peleton Dumbbells 10:24 AM ***** | **************** Thanks for the information.Peloton Dumbbells | Ergonomically Designed Pair of Cast Iron Weights With Urethane Coating and Nonslip Grip, Available in Set of Two - 20 lb This one was not refunded right ?S 10:24 AM I guess so its been so long 10:25 AM ***** | **************** Thanks for confirming.In this case I will request the refund to the appropriate team for you refund amount will be :$85.33 S 10:25 AM Ok.10:26 AM ***** | **************** Please allow me a moment S 10:26 AM And what about the second order?10:27 AM Sethu | **************** May I know the item name in that ?S 10:27 AM ORDER # ***-4221983-9117020 10:06 AM Varun | **************** Thank you for the details.Let me check this for you.1 x Curtain Rods for Windows 30 to 62 Inch, 1 Inch Black Curtain Rod **** Stainless Steel Heavy Duty Drapery Rods with Adjustable Brackets for Room Divide 1 x Gold Curtain Rods for Windows 48 to 84 Inch(4-7 Feet),1" Diameter Drapery Rods with Modern Style End Cap Finials,Size:36-72 Inch,Brass Gold 10:27 AM Sethu | **************** Thanks for the details I have requested the refund for you successfully for the all the products You will see the refund within 3-5 business days S 10:29 AM Ok perfect and what about the total for the seond order?10:30 AM Sethu | **************** $43.44
Business Response
Date: 05/11/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about delay in your Order return and refund.

I've reviewed your Order No: 112-9884474-0747460, for ASIN: B0B2KQV9P6 was received and processed by our ****** center. Was refunded for $40.81 on January 13, 2023. No other item were received by ****** Center for this order.

For Order No: 112-4221983-9117020, ASIN: B08G1SNJVP was received and processed by our ****** center, was refunded for $19.04 on February 1, 2023. No other item were received by ****** Center for this order.

Since the 60 days has passed and we have not received other items, we request you to please reach out to the carrier *** that you used to return the item.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

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