Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,511 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer support is absolutely terrible. Twice now when I was owed money they gave me partial refunds on items that had nothing to do with why I was contacting them. They should have just refunded my credit card. I then wanted to return the item, and because of the partial refund for the unrelated issue I am not fully refunded. I reached out to customer support and they have "technical issues", pass me on to different agents, ask for unrelated information just trying to make it more difficult. They assure me they put notes in the system so when I return the item I get the full refund but that doesn't happen. There is chat history showing everything but they play dumb. It is truly painful and bad business practice. At this very moment I am still chatting with customer support but I am not getting anywhere. They need to be held accountable.At this time I am owed $21.20
Business Response
Date: 04/30/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused by not receiving a full refund for the item you returned.

I've reviewed your account and correspondence with customer service, I do understand $21.20 was issued before as an exception on this Order was a different concern.
Rest assured, I've noted and will take appropriate actions to help you to get $21.20

I've been trying to issue a refund to Gift card balance as the quickest form, which do not effect any returns and refunds on your Orders.
Please confirm if you would like ** to proceed it to your Amazon account or Original payment method on a different Order.

Please note that you can redeem this Gift card balance on your Orders at checkout page. Once I receive a confirmation, I'll add it to your Gift card balance.

Thank you for your understanding. We look forward to see you soon.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 04/30/2023

Complaint: 19993591

I am rejecting this response because:
I want the $21.20 back on my credit card. This is what was promised to me.
Sincerely,

*************************
Business Response
Date: 05/02/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per your request, I've issued $21.20 back to your Original payment card ending with 9583.

You'll see the refund on your statement in the next 3-5 business days. Once the refund has processed, you'll be able to see it here:

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returne ORDER # ***-1888005-9009037 at the *** Store in ********* on Monday April 24th and the item was scanned in by the clerk. I have not gotten my refund yet. Please refund my money.
Business Response
Date: 04/30/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item RBX Capri Legging for Women Buttery Soft Floral Print Yoga Tights ***************** XL.

I apologies for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $32.99 has been issued to your gift card balance on Sunday, April 30, 2023. Gift card refunds will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 05/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member/customer of ********************** for the last 3+ years with the same account. I have an ongoing Amazon giftcard balance and place several orders per day. My account was closed this morning for violating their gift card terms of service...and this did not happen. I had a balance on my gift card with the company and orders in process that have been cancelled and balance wiped out. I have called twice only to be told it was closed and they could not give me specific example of my error or the violation that occurred. I have appealed their decision, but do not see any help in my future. I thought maybe you could help me.
Business Response
Date: 05/31/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from Amazon that cost $148.00. Amazon sent the incorrect item so I had to return it. It cost me $167.00 to return the item. Amazon told me on numerous occasions and in writing that they would refund me the shipping charge. Amazon is now refusing to refund the shipping cost.
Business Response
Date: 04/30/2023
Hello Junis,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund of return shipping charges for the item Sun2Solar Blue 15-Foot-by-30-Foot Rectangle Solar Cover | **** Series | Heat Retaining Blanket.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the reason mentioned for the return is Bought by mistake. However I've contacted the seller again and asked them to issue the refund for return shipping fee, seller will get back to you in 48 hours.
Please share the return shipping receipt so we can research.
We look forward to hearing from you.
Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called on 4/28/23 about an order that was sent to me that was open/leaking. I spoke with a person named ******** who refused to give me information to the question that I asked him. I asked him do he have an extension #, unit #, ID # or an initial behind his name. I ask this question whenever I call somewhere because the agents do hang up on you when you request a Supervisor or Manager so I like to have that information just incase it happens. He acted like he didn't comprehend to the question. He told me that he will send me something and I told him that I needed something for my record now. Since he was not able to assist me I requested a Supervisor. ******* came on the line and I asked her the same question. She had me repeat the question about 4 times. Then she went left with her questions. I told her that I was not concerned about her questions I just wanted to get some information for my record. She start asking me why do I need that information and I told her again that I needed the information for my records and she shouldn't be asking a question with a question. I then asked to speak to someone with higher authority which she refused. ******* said that she was the highest there was and they don't transfer to anyone else. I asked her to give me the address or name to where I could write in my compliant about my experiences. She acted like she couldn't hear what I was saying. The service was unprofessional and disrespectful. She was cutting me off while I was speaking and I told her that she was unprofessional and she could use some more people service skills because you don't do that to people. All I wanted was to return a product that I ordered that was open and leaking. I would like to have my money back for the product and they can have it back. Thanks in advance.
Business Response
Date: 05/02/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with the support agent. I'd take a feedback on and take appropriate actions accordingly.

I'd love to help further, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help ** with the order number related to your purchase.

If you still need help, please contact ** again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact **." Be sure to contact ** from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 05/02/2023

Complaint: 19993467

I am rejecting this response because: They should make sure they check their product before sending it out. The item that I purchased was order number 112-013497-1346619 which was order on 4/25/23. If you need anymore information please feel free to ask. Thanks in advance.

Sincerely,

W Hampton
Business Response
Date: 05/15/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused. Unfortunately, I'm unable to locate your Order.

The Order number you shared seems to be incorrect or a missing number, please help me with ******************
Please review your E-Mail that we sent on Sunday, May 7, 2023 at 1:15 AM (PDT).

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a third-party seller on Amazon.com. Amazon has held my balance for more than a month already. I created a case to check what was happening, and I have no response. All my funds, which i desperately needed to close the deal with my supplier on April 27, about which I notified Amazon numerous times, are held at the so-called ********************** and no one can tell me why. Thus, I ask you to contact Amazon, and please ask them to either release this reserve or notify me about the reasons for such reserve and what is necessary to lift it.
Business Response
Date: 05/01/2023
Greetings,
We understand the seller is concerned about the Account ************* in their selling account.
It is a normal part of selling on Amazon to see funds in the account level reserve on the Payments report. It is the amount of money that is reserved to ensure the sellers have enough funds to fulfill any financial obligations not covered by Delivery date-based reserve policies.
The sellers can click on the account level reserve from the payments page to know more about the reserve amount.
Thanks.

Customer Answer
Date: 05/01/2023

Complaint: 19993436

I am rejecting this response because: I know it is normal to put the reserve regarding the returns, refunds, AtoZs and all. However, this is not a normal situation to put all account funds into reserve and without any explanation of what causes that, and without any information about when this hold is lifted or if any actions are required. My scheduled payment period was set on April 26. I've been paid 0 from my balance, I've missed a payment to my supplier and suffered thousands in financial losses due to that. And Amazon provides no explanation. That is not an acceptable way to treat your "Selling Partner."

Sincerely,

*******************
Business Response
Date: 05/08/2023
Hello from Amazon,
We are writing to inform you that disbursements from your Amazon seller account have been placed on hold. We took this action because Amazon received a Notice of Violation by a party who claims that ASIN(s) sold by you violates ************ Proposition 65. Your selling agreement permits Amazon to place disbursements from your seller account on hold in light of this notice of violation, and requires you to defend and indemnify Amazon against the pending claims. To address your obligations, please contact Amazon's counsel *********************** (****************************).
We appreciate your prompt cooperation and thank you for selling on Amazon.com.
Payments Specialist
Amazon.com.

Customer Answer
Date: 05/19/2023

Complaint: 19993436

I am rejecting this response because: Dear Amazon, we have not received ANY emails, or messages in our Seller Central about the mentioned ***. We never sold Lead-containing items on our account. We sell in totally different categories. We have contacted the provided email address ********************** several times through email and phone as well since May 9. We never received any response, or any kind of information regarding this ***. Can you please contact them, or provide ** with the details of the *** and the relevant court case so we can see if that is a mistake or not?

We know that according to the Business solution Agreement we agreed to defend and indemnify Amazon with respect to such matters, and we are ready to do so. However, we need to have the required information. It seems that Amazon has this information, but it was never provided to us.

Sincerely,

*******************
Business Response
Date: 05/23/2023
Hello from Amazon,
We are writing to inform you that disbursements from concerned Amazon seller account have been placed on hold. We took this action
because Amazon received a Notice of Violation by a party who claims that ASIN(s) sold by the concerned seller account violates ************ Proposition 65. Your
selling agreement permits Amazon to place disbursements from your seller account on hold in light of this notice of violation, and requires you
to defend and indemnify Amazon against the pending claims. To address your obligations, please contact Amazon's counsel *********************** ***********************
We appreciate your prompt cooperation and thank you for selling on Amazon.com.
Customer Answer
Date: 05/23/2023

Complaint: 19993436

I am rejecting this response because:

We agree to act accordingly. However, this lawyer from Amazon, *********************** is not responding to our emails. We do not have any information about any compliant against our store.

Please, either ask them (***********************, *****************) to respond to **, or provide ** with the information about those claims against our store, or simply lift the hold if you cannot provide this information. We are trying to obtain the information from you for more than a month already.

Sincerely,

*******************
Customer Answer
Date: 05/25/2023
The above refers, We are writing to you concerning our account which was placed on account level reserve since April 21st 2023.
We filed a complaint through better business bureau upon which amazon responded through better business bureau on May 8th stating that;
It took the above initiative upon receiving a notice of violation by a party which claims that ASIN(s) sold by ** violates *********** proposition 65.
********** abiding business people and as thus cant violate above proposition.
Furthermore, It is Amazons routine to screen through everything that is sold through them thoroughly if at all these ASIN(s) had violated the above proposition How then did we pass through Amazon only to be noticed by another party?
As a result of these claims we have suffered severe loss and wish to state as follows
a) That our account balance to be disbursed.
b) That to be discharged from the above claim and there should be transparency on the part of the claiming party.
c) That we proceed with our normal business routine as we are innocent of the said claims.

Best regards,

Business Response
Date: 05/29/2023
Hello from Amazon,

We are writing to inform you that disbursements from your Amazon seller account have been placed on hold. We took this action because Amazon received a Notice of Violation by a party who claims that ASIN(s) sold by you violates *********** Proposition 65.Your selling agreement permits Amazon to place disbursements from your seller account on hold in light of this notice of violation, and requires you to defend and indemnify Amazon against the pending claims. To address your obligations, please contact Amazons counsel *********************** (****************************).

We appreciate your prompt cooperation and thank you for selling on Amazon.com.
Thank you,
Payments Specialist
Amazon.com

Business Response
Date: 06/01/2023
Hello from Amazon,

As informed previously, we are unable to proceed further in this matter.
To address your obligations, the Selling Partner needs to contact Amazons counsel *********************** (****************************)
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account claiming it was linked to another account that had been closed by Amazon. I had a gift card balance on my account with a remaining balance around $156. I called amazon customer service to try to resolve the issues but was told they could not talk to me because my account was on hold and that somebody would call me within 24 hours. Nobody ever did. So, I sent emails to ******************************** and cs-****************************** trying to reach a person to resolve the issue, but have got to reply. I would live chat with Amazon, but you can only do so if you have an account. I believe it is illegal if not criminal for them to hold on to my funds.
Business Response
Date: 05/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
The funds in your account will not be disbursed to you.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Regards,
*********
Customer Answer
Date: 05/25/2023

Complaint: 19993397

I am rejecting this response because: It has to be illegal for them to withold money I put in the account! I never violated any of their terms of service. The only thing I did was close an account a long time ago because I decided I wasn't going to use amazon anymore, but then I changed my mind and opned a new one. There is now way a business, who is still in business, can legal hold funds I added to the account. I also believe amazon is guild of failure to investage the matter throughly. This is the same generic response that they seem to respond to everyone with. If amazon will not return the fund I would like to have the proper contact information to take them to small claims court please.

Sincerely,

***********************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************. My Amazon store is SA Accessories ***(***********************). My concern is the fact that Amazon illegally disposed of my 539 units. I am writing in order to get compensation for the disposal of products for removal order ID: ********************************* initiated it despite the absence of my permission and removal order settings. Before suspensions, I opened Case ID *********** to get the confirmation that my products wouldn't be disposed of. You can see my removal details settings and conformation in the case ID *********** that my products should be returned to the address:************ ****************************************************************************************************************** They deactivated my ASINs by error, I reinstated that by proving that they had been deleted by mistake (the evidence is attached). However, after their suspension, they initiated the removal order. When I revealed it, I talked with Amazon Selling to get information on how to stop it. I was informed that I should have reinstated ASINs. I did, but nothing happened. Every time, I got different answers from the various Amazon specialists. In this letter, I described them and attached the evidence:+ Case ID **********. I must wait until all products are disposed of and ask for compensation. It took three months for Amazon to end the process. However, I was informed that It shroud have taken two weeks. When the disposal process was completed, I followed the instruction and asked for compensation. It was rejected. The explanation was that Amazon was eligible to do it in my case.+Case ID ***********. I contacted Amazon Selling Support again to know why they told me different things. In this case, I got the answer they felt really sorry for the previous actions of their specialists. They suspended my ASINs due to a mistake, destroyed my units by mistake and refused to take responsibility for it. I need your assistance to get compensation for the disposal of products for removal order ID: **********.
Business Response
Date: 05/01/2023
Greetings,
We have reviewed the seller issue related to the removal order: UWcfk41rg2.
Please ask the seller to follow up on the case id: *********** for investigation details.
Thanks.
Customer Answer
Date: 05/06/2023

Complaint: 19993306

I am rejecting this response because:
Dear BBB,

Thanks for paying attention to my case.
On May 5, 2023, I got a response from Amazon that they had opened Case ID *********** for investigation details.
On May 5, 2023, I got the response that it would be best to wait for the order ID to be completed before requesting reimbursement. You can use this as a reference this case ID *********** once the removal order status is completed.
The fact that the removal order was completed one month ago didn`t confuse them. Case ID *********** was closed as the answered. Amazon recommended waiting until the completed removal process is completed. This fact means that Amazon isn`t interred in my case and didn`t pay enough attention. Amazon suspended my ASINs due to a mistake, destroyed my units by mistake and gave ridiculous answers which have nothing in common with real life.

I need your assistance to get compensation for the disposal of products for removal order ID: **********.
Thank you!

Sincerely,

***************************
Business Response
Date: 05/27/2023
Greetings from Amazon.com

We have reached out to the Selling Partner regarding their reimbursement request for the items that were disposed under disposal order ID **********.

Please advise them to refer to Case ID *********** for more information.
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every year I pay my amazon prime membership with my amazon gift cards. A week prior to renew membership I contacted amazon and told them to use the gift card payment waiting on file with them. On March 22, 2023, I owed 20$ more towards the membership, so I placed in the 20$ to amazon and amazon automatically took ****** plus my 20$ placement. My banks fraud team immediately called -at that moment- about the transaction and closed my bank card. On March 26th I went to FMCU to reactivate the card and they gave me a different card. On Mar 29th, I contacted Amazon and the rep on the phone placed the membership payment on the amazon gift card and told me that I would receive the money within the mail **** days. I never received the ******. On April 18th, I spoke with another rep and she understood and told me that I would receive the refund to my bank account. Yesterday, April 26th, I spoke with another rep and she told me that the money was enroute in my account and to go the bank and tell them. I went and my bank to me that Amazon would have to perform a Force transaction because that account was closed and they asked why wouldnt Amazon place the money onto the new bank card from them or mail a check. For the last month, I have spoke with many representatives from Amazon and I have not received my payment that was wrongfully taken out of my bank account for ******. I need help resolving this situation.
Business Response
Date: 04/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the prime membership.

Based on details available, the previous agents tried processing refund twice which is declined by your bank. It might be due to the card which is no longer active.

I request you to contact bank to check for options to activate the old card or we can help you issuing refund to gift card balance as an alternative.

We can take action as per you response based on refund method.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/28/23 I woke up to an email from Amazon saying that they closed my account that is my only means of sales for my business. I run an Amazon storefront with modest sales and do the *** program and in the middle of starting to expand my business with new products, I find this. Please help me get my account back. Its my companies only way of selling on Amazon and were already unlocked in many of the difficult to ungate categories since weve been selling with them since 2018.
Business Response
Date: 05/01/2023
Hello,

We have made a note of the information that the seller has provided and we will take action accordingly.
Sincerely,
Amazon.com
Customer Answer
Date: 05/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Business Response

Complaint statuses

Business Response

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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