Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I went to log on to my Amazon account and found that Amazon had closed my account for suspicious activity. I filed that it was me making the purchases, but they still wont open my account back up. I would like my account re-opened.
Business Response
Date: 05/26/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-7292379-3923433 Tracking# 1Z084E1V4292882620 Purchased a camera for $3,900.42 on 2/23/23. *** indicated it was delivered on 3/9/23.Reached out to Amazon several times throughout March since I did not receive the item. Was finally told by Amazon its *** responsibility to resolve the issue.Reached out to *** and after a few weeks was told that they have paid Amazon the claim and I needed to contact Amazon for a refund.Reached out to Amazon and was told since its past the return window, they couldnt do anything for me according to their policy.
Business Response
Date: 05/11/2023
Hello Max,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the return never received. As per the tracking it seems to be never picked up. If *** picked up and lost the package then its upto *** to compensate you. You may want to pursue this matter further up with the ***.

We are unable to issue refund unless until the product reaches our fulfillment center.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/12/2023

Complaint: 19995193

I am rejecting this response because i already reached out to **** The local center rep said *** has communicated to Amazon that the package was never delivered and told me to get refunded from Amazon.

Sincerely,

*****************
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the course of three or more years I've had consisten inconsiderate delivery drivers who've either left my order in the lobby or visibly sitting by my door accessible to anyone that is in the hall of my building. They either use the call box and only letting it ring once, or, they don't use it at all. They **** items delivered prior to delivery actually happening. It not once but literally every other order I have to request a refund because the item is stolen or the delivery is botched. This totally unacceptable and I think this should be investigated.
Business Response
Date: 05/02/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the delivery of the orders.

The email you have received is generated when you have regular issues with the delivery of the orders. It will help us know if there are any repeated issues you are facing. You can reply to the email with the experiences you had so that they can investigate further.

If you'd like to update your instructions of delivery:

1. Visit Your Addresses on Your Account (***************************************************************).

2. Click "Add delivery instructions."

3. Provide details such as building description, a nearby landmark, or other navigation instructions in the text field.

4. Click "Save instructions."

For more information, visit:
************************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Investigator,I am a third-party seller on Amazon (Merchant Token A1YAO8LVQLKF1H). I recently received an intellectual property complaint on my account under ASIN B07Q33FWJM that resulted in my offer on the listing being deactivated. I submitted two appeals so far on the Amazon Account Health dashboard with the information requested but Amazon is refusing to reinstate my offer. This is despite my appeal containing documents that more than fulfilled the requirements outlined in the performance notification which I included below:How do I address this issue?Please provide one or more of the following to prevent deactivation of your listings:-- An invoice -- Letter of authorization from the rights owner -- A licensing agreement from the manufacturer or rights owner demonstrating that your products are lawful The *** associated with ASIN B07Q33FWJM I've detailed on the attached invoice as well (located on Page 7):UPC: ************ ITEM#: BWP810EPICRG DESCRIPTION: EPIC QUICK DRY - ROSEGOLD QTY: **************************************************************************************** There is no reason why my appeal continues to be rejected and Amazon is not properly reviewing the information I submitted. I attached below the invoice my distributor issued, and the appeal documents issued by my lawyer. Please look into this issue as soon as possible since it will adversely impact my business if my offer on the listing B07Q33FWJM is not reinstated.
Customer Answer
Date: 05/18/2023
Hello,
I was informed that Amazon has reactivated my offer as a seller on the listing mentioned in this complaint. Therefore, I consider this case to be resolved. Could you please close this complaint and **** resolved on your side?
Best Regards,
*****
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received items that stated free returns, contact the seller the day we received and they advised we need to pay to return. We contacted Amazon customer service ,they assured us to return pay for the shipping and they would refund us. Also received this in writing and have attached. We have called 10 times of the last 2 months for our refund, send the correct documents multiple times to the emails we have been provided each time, been assured we would have our funds in 3-5 days each time. On our call today the person WILL refused to transfers to his supervisor and has told us (as the others have) this is not in the correct department, this has not been escalated.. each person has told us a lie off the script they read. We are simply asking for our refund to shipping we were required to pay and have not been refunded at this point. As of today they do not have a resolution.
Business Response
Date: 05/02/2023
Hello,

We want to let buyer know that we are still reviewing information on this case. We have raised a request to process the return shipping amount. No further action is needed from buyer at this time and we will contact them soon with a decision.

Sincerely,
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
by tracking the order #***-9213250-5766653 it says it was delivered at the reception, but there is no reception at that address. This should have been left in front of the door as I indicated at the time of purchase. today when contacting amazon via live chat, they told me the item was delivered and they couldn't replace it or refund my money. I feel that my rights have been violated, for not having received the product and for having received this treatment from Amazon. I'm not to blame if they delivered to a different address, or didn't deliver it. i just want my problem solved.
Business Response
Date: 05/02/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-9213250-5766653.

It's very important to ** that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Shipments that aren't received are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the packages were delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

Information collected at the point of delivery.

The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact ** back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for ** to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

The delivery address regarding this incident.

The items were delivered according to the carrier tracking.

The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

The date the report was created.

The name of the police department.

If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before June 9, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment.

Please note, a separate Police Report is needed for orders delivered in different shipments, as yours was in this case.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Short and Simple...Amazon has received the return of a defective ******** Razr & dragging their feet reimbursing me of $599.99 + taxes. Giving me thousands of excuses. It took them 60 seconds to charge my credit *********** this bogus excuse it takes 60 days to refund me. Unheard of. They treat consumers like c*** 9 out 10 of the time. Order date Apr 5, 2023 Order #***-4037465-3439430 Order total $670.06 (3 items)
Business Response
Date: 05/01/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you've returned the item on Apr 17, 2023. Usually it takes around 2 weeks of time to reach our fulfillment center and get processed. However, at times it might take upto 30 days. I would request you to please give it time till May 17, 2023 before we can look into this issue further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/05/2023

Complaint: 19994840

I am rejecting this response because:
My credit score with FICO just dropped 11+ points since its reflecting this $600+ purchase.
The sooner you reimburse me the sooner I get my 11+ points back in. Beside, you received my product in mint condition. I loved that cell phone, but the battery draining fast & screen blacking out when the sun will hit for over 20 minutes no good. My current cell does the same. It took Amazon 60 seconds to get my money & y'all dragging your feet with bogus excuses on reimbursing me asap.

Sincerely,

*********************************
Customer Answer
Date: 05/18/2023
Amazon deserves an F GRADE.
They still haven't accredited my credit card.
Customer Answer
Date: 05/19/2023

BBB

Amazon IS JERKING ME AROUND.

Holding my $599.99 plus tax HOSTAGE.

Incident Report

1. Order number:_________ ______
112-4037465-3439430

2. Today's date. (MM/DD/YYYY):___ ____________
May 19, 2023 at 13:34 pm EST

3. Date return item was shipped. (MM/DD/YYYY):

Delivered: April 7th, 3023
Returned on : APRIL 17, 2023

Reason for return screen black out after the sun hits & battery rapidly draining.

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc.):

*** pick up on April 17, 2023 at time 06:47:05 pm

5. Description of the item returned (item name, color, size, quantity, etc.): see photos

6. Have you experienced prior issues with returning items to Amazon?

Only this issue since AMAZON KEPT LYING TO ME ABOUT THIS $599.99 phone not being returned.

Changed their stories a thousand times & no worries since the BETTER BUSINESS BUREAU has a complaint on how poorly y'all handled this return because that is how horrible yall are delaying everything.
Sent from Yahoo Mail on Android

Business Response
Date: 05/21/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a refund of $639.74 was issued on Friday, May 19, 2023. The refund should be seen within 5 business days.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item on Thursday the 27th of april with being notified by both email and upon purchase that'd it'd be here Friday the 28th of April. It is now moved to be delivered on Saturday the 29th with an email only telling me it'll be delivered that day not one saying the packaged was delayed. It wasn't till I sent an enquiry to their automated system that it told me 1 or 2 day delivery isn't guaranteed. If this is true it should be clearly stated upon purchase and before purchase to notify the customer of such. This isn't the first time this has happened to me and I'm sure it's happened to others as well. It feels like a shady marketing tactic to use to get people to buy things in hope of getting it the next day as those items tend to be pushed more on the site. So in conclusion make it so buyers are aware that even if it says 1 or 2 day shipping that items will be delayed before and after purchase.
Business Response
Date: 05/02/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your latest order was delivered on time as promised on Friday April 28, 2023.

However, I've forwarded the feedback to the concerned team for future improvements.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Honeywell portable air conditioner as "Amazon Renewed". It arrived with several cracks. It does not cool or heat. It leaked water all over my floor. The Amazon order number is 112-5108405-9877806.The seller sent a return label for 71 pounds. *** will not accept the shipment, as it needs to be properly/professionally boxed and strapped on a pallet, requiring 2 people to lift it. I am told to do this at my expense!! This was supposed to be guaranteed by A to Z amazon guarantee. I want a refund, and for the seller to send someone here to pick it up and box it so it can ship.
Business Response
Date: 05/02/2023
Hello,

The claim has been closed under the Amazon A-to-z Guarantee because buyer has already disputed the charge for the order 112-5108405-9877806 with their payment provider. As a result, buyer is no longer eligible for the A-to-z Guarantee. An additional refund is therefore not possible and is out of scope for A to Z. For more information about a refund for this purchase, we suggest buyer to contact their payment provider.

Sincerely,
Customer Answer
Date: 05/02/2023

Complaint: 19994433

I am rejecting this response because:

i filed the chargeback because Amazon & their 3rd party seller were ignoring my A to Z claim. I was passed around at least 25 agents, none whom would help. Therefore I filed a chargeback. It was my only recourse.
This air conditioner was partially paid for by an Amazon gift certificate, and I would like that portion refunded as well.
I even told their agents I would rescind the chargeback if they would actually honor the A to Z guarantee on the air conditioner as well. Amazon is a big enough company to know, if they honor it, **************** will know and automatically reverse the chargeback.
Sincerely,

***************************************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 6, Amazon Web Services suspended my account requesting me to verify my identity. Since then I have uploaded several times a bank statement for the payment method they get on file with all the required information. They kept sending me back the same email requesting me to verify my identity over and over again while all my data and resources on their platform remain inaccessible. Despite my account being suspended, they even charged me successfully on April 2 for the month of March. They still haven't restored my account. And when yesterday, they emailed me to inform that my account was closed and they wouldn't be answering my emails anymore.
Customer Answer
Date: 04/28/2023
FULL ADDRESS:
*************************
****************************
BROOKLYN, **, 11226
Business Response
Date: 05/12/2023
Hello *****,
I'm ***** from Amazon.com.
This issue has been escalated to AWS specialist team. They will investigate and reach out to you once they have an update for you on this matter.
Thank you for your patience and understanding.
Business Response
Date: 05/26/2023
Hello *****,

Thank you for your patience while we collaborated with our AWS partners.

After further investigation, we regret to inform you that we are unable to reinstate your account.

Should you have any questions, please reopen case 12431637281.

We apologize for any inconvenience this may have caused you.
Customer Answer
Date: 05/26/2023

Complaint: 19994431

I am rejecting this response because:
AWS doesn't solve the problem and they didn't provide any explanation. I can't loose the data I get in their platform and that's the only thing that really matters to me. I don't want them to reinstate my account so I could use their services again. I just want my data and this case has been going since March.
Somebody from AWS needs to find a way to give me back my data.
Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Amazon.com is BBB Accredited.