Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,519 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 pairs of boots from Amazon.com 1. Order placed March 28, 2023 ORDER # ***-1529216-5569057 - $****** (***** ******** 2. Order placed March 6, 2023 ORDER # ***-4931825-5076217- $128.65 (vendor -Dynamic Sneakers- fulfilled by Amazon)Neither pair worked. So I returned both. *** employee mixed up the labels and ***** boots were returned to Amazon, Dynamic Sneakers were returned to *****. ***** notified me that they got the wrong shoes and wont be issues a refund. I asked them to ship shoes back to me. They did, but charged me 14 dollars for shipment. Amazon was contacted by me MANY MANY MANY times to resolve this, finally they issued a refund for the pair they have received. However they applied the refund to the wrong order and instead of $******, they refunded $128.65!!!. In order to untangle the mess Amazon employee has created by it negligence, **************** has to unapply the payment and apply it to the correct order ( BUT THEY ARE UNABLE TO DO IT- or so they say).Amazon **************** rep said that he will try to see if he can send the boots they ended up with back to me so I can return them to ***** and get a refund. ***** return policy says their window for returns is TODAY! Which means they wont refund even if Amazon gets their act together and send the shoes back.To make things worse Amazon **************** got involved saying things that have nothing to do with the case.I am stuck with shoes that dont work, and $ ****** that Amazon owes me. And they have no any way to escalate this because their customer service rep informed me that he is the highest authority on this, accept for the ****************** Claims emailed me and asked not to write them about this anymore, they might not respond.I think what needs to be done at this point is Amazon needs to return shoes to ***** and refund me for the shoes, since i missed the return window, because Amazon didn't return shoes to me. I am going to return the shoes I have to Amazon.
Business Response
Date: 05/03/2023
Hello,

A full refund for the claim amount was issued to the payment method used to place order 113-1529216-5569057.

-- Refund Date: May 3, 2023
-- Refund Amount: $144.73

Sincerely,
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4-27-2023 7:52pm Received a email stating my Amazon account had been closed, all orders cancelled, and all gift card balance deleted. I received no prior warning of any wrong doing and when calling the number for more info i am told there is nobody who i can speak with regarding the issue.
Business Response
Date: 05/31/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a item for a refund. They told me that they would also refund the shipping cost. So I waited and waited. After. the 7th time I called. they said another three days. Now the are claiming. they did not say that and refused to pay the $279.34 back. They taped all the calls so its all in their records (HELP)
Business Response
Date: 05/15/2023
Hello,
customer was provided refund however the shipping charges were not refunded as customer used their own shipping label and not the one that was provided by the seller.
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!Hope you are well.I ordered chocolates from Amazon, but only half the order came through. I placed the order on 4/21/2023. I paid a total of $66.50, for a quantity of (5) 24 packs of chocolates. When the delivery was fulfilled only (5) 12 packs arrived, not the advertised 24 packs. I have contracted Amazon numerous times, which included multiple photos of the amount I received. However, Amazon has repeatedly denied there were missing shipments and that the order was what I wanted. I have email conversations with Amazon. The last email was asking why their advertised product was 24 packs, instead of 12, and I had not received any responses or answers since. If nessescary, I can provide copies of the email conversations with Amazon. Since then, Amazon has ignored my questions and the dispute has been unresolved. Attached are both photos and screenshots of the products I received. If you need more photos, I will provide those as well. All products were not eaten, and untouched, outside of opening the box. Below is the relevant account information for Amazon:Account Name: *********** Order Number: 111-8689959-9551452 Tracking Number: ********************** According to the tracking, delivery arrived, but not containing all the products I have purchased. I would like to ask you for your assistance in resolving this matter. If possible, I would like to ask for either 1) The remaining (5) 12 packs of chocolate a 2) a Refund for half of the cost. I would like to thank you for your time and assistance. I am hopeful that we can work together to resolve this issue in a fair and timely manner.Best Regards,******
Business Response
Date: 05/03/2023
Hello ***********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the chocolates.

I see that a full refund has already been issued on Thursday, April 27, 2023 for $64.50. You should see the refund in 5 business days.

I hope the issue is already resolved. Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unfair Negative Reviews and Inadequate Amazon Review Policy Enforcement To the Better Business Bureau,I am writing to file a complaint against Amazon for their lack of action in addressing an ongoing issue concerning unfair negative reviews left by competitors on our product listing, the Ring Shot Game by SKEI. Our Amazon Complaint ID is ***********.We have evidence to suggest that these negative reviews are intentionally left by big sellers who employ illegal methods to harm new competitors, such as purchasing negative reviews. Despite reporting the issue to Amazon, they have not taken any effective measures to investigate and resolve the problem. It appears that Amazon does not track the source of reviews adequately, and their review policy enforcement is insufficient.This situation has significantly impacted our business, causing harm to our reputation and sales. We believe that customers deserve accurate and fair information about the products they are purchasing, and Amazon's inaction only enables malicious competitors to continue these harmful practices.We kindly request the Better Business Bureau's assistance in investigating this issue and urging Amazon to take appropriate action to prevent further abuse. We hope that with your involvement, Amazon will be encouraged to improve its review policy enforcement, ensuring a fair and honest marketplace for all sellers.Thank you for your attention to this matter.Sincerely,*************************
Business Response
Date: 05/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2-May-2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 05/03/2023

Complaint: 19995604

I am rejecting this response because:
I did not receive any response from Amazon. There are a clear listing abuse and unfair competition.

Sincerely,

*************************
Business Response
Date: 05/06/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 6, 2023. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 05/08/2023

Complaint: 19995604

I am rejecting this response because:

Dear Seller Performance Team,
Thank you for your response. I am disappointed to learn that no action has been taken regarding the reported policy violation on ASIN B09MJP4Y3S for review abuse. I firmly believe that our competitors have been leaving negative reviews to harm our product's reputation and sales.
To provide more details, please find the required information below:
ASIN: B09MJP4Y3S
Marketplace: Amazon.com
Seller: Unknown
Violation Type: Review Abuse
We have observed a pattern of negative reviews on our product page that seems to be coming from competitors. These reviews contain misleading and false information about our product, which is damaging our brand image and customer trust. We kindly request that you investigate these reviews and take appropriate action against the parties involved.
Additionally, we noticed that our product currently has a total of 20 ratings, with only 5 of them having written reviews. This implies that 15 of the ratings are potentially fake and may have been generated by our competitors to further sabotage our sales and reputation.
These reviews contain inaccurate and misleading information about our product, leading ** to believe that they are malicious in nature and aimed at sabotaging our sales.
We kindly ask you to re-evaluate our complaint and take appropriate action to address the review abuse on ASIN B09MJP4Y3S. We are confident that a thorough investigation will reveal the true nature of these reviews and help us protect our brand's reputation on Amazon.
Thank you for your attention to this matter. We look forward to your prompt response and resolution.
Sincerely,
*************************
CEO of Bow Tie House LLC
Business Response
Date: 05/10/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Amazon Review Moderation team
Customer Answer
Date: 05/11/2023

Complaint: 19995604

I am rejecting this response because:
The response for the merchant is inconsistent. No changed were made.
Listing abuse wasn't fixed.

Sincerely,

*************************
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.Amazon suspended our selling account accusing us of the drop shipping in violation of their Drop Shipping Policy.But, we never ever did a drop shipping. We used amazon "buy shipping" option and these shipping labels.All the items were shipped directly from our rented warehouse to the customers. We have all the proofs, please see them attached.We already tried to appeal their decision but they just rejected our appeal without any explanation. We doubt that someone even read it.Please, help us to resolve it and to get back on selling. We have inventory to sell and employees to pay out. Thanks.
Business Response
Date: 05/02/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com - Seller Performance Team
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February I bought some glasses from Amazon they didnt help what I needed them for. I sent them back but I sent back the wrong sunglasses. I had purchased some beautiful ray bands from Sunglass Hut I paid $****** for two pair beautiful ray bands I accidentally sent my ****Bans back to beautiful pair instead of the three pair I bought from Amazon for $107. I sent them back end of February. I called the last week of February to let them know what happened They said they would look into it. I gave him some time they didnt have continuous call to get help. Finally had to call Amazon headquarters. Anyways, I received email saying they have received my glasses but they didnt they received my ****Bans expensive pair instead of theirs so whoever and I cant say for sure, of course but whoever said they received them they didnt they did not return my glasses to the supervisor let them know I sent the wrong glasses. Im a believing they kept him. Im not a 9.9 sure positive that they kept my beautiful ****** dollars *********** headquarters said they can do nothing for me. Supposedly corporate check to see if they turned in my Ray bans obviously no one did. Thats why Im saying the employee kept them I was requesting a refund for my sunglasses or to send them back. Corporate said I would never get them back. They refused to reimburse me my money. Yes, it was my mistake sit in the wrong glasses back, but they have an employee whos lying and kept my expensive ****Ban glasses hoping you can help me. I screenshot my credit card showing I bought them I do have a screenshot of which two pair I bought. I am very upset and devastated by this. I am out $360 and not having my beautiful expensive ****Ban sunglasses. Could you please please help me resolve this problem they are not even interested in. Reimburse me anything for my sunglasses, but they did allow me to keep the glasses I purchased from them no comparison Ive had to run around since the end of February.
Business Response
Date: 05/01/2023
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the return.

Usually when an incorrect item is received, its disposed as per the return policies.

Here are the items received by us.

1 x ******* RB3016 CLUBMASTER 990/58 49M Clubmaster Havana/Green Polarized Sunglasses For Men For Women + BUNDLE with Designer iWear ****************** Kit ( )
ASIN: B01LYRM8UZ (this item was not in the original order)

1 x ******* RB4194 Square Sunglasses, Black/Polarized Green, 53 mm ( $81.97 ) damaged condition

1 x **** ******* 1.7L Electric Kettle with Upgraded Stainless Steel Filter, Inner Lid & Bottom, Glass Water Boiler & Tea Heater with LED, Cordless, Auto S ( $27.56 )

We do not have an option to return once the item is destroyed in our fulfillment center.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was parked half-way down my driveway with a power washer and hose in front of it as I had just gotten done with auto maintenance. While I was in my house, an Amazon driver came down my driveway and drove off my driveway through dirt and gravel to get around my car to deliver a package. This entailed driving on my neighbors land as my driveway is exactly on the edge of my lot. He then drove over my fully charged hose twice to do a k-turn to get out. All of this saved him 40 feet of walking had he just parked behind my car. Not a safety issue to do so as there was another 50 feet of room behind my car before he would have been in the street. The delivery was an envelope that weighed approximately 2 pounds. Not a burden to take a few extra steps. When I saw what was going on I confronted him and he stated he "had no choice" but to take the action he had. The incident happened at my address, which you have on file: *********************************************************************** at 12:12 PM Pacific. I never want to see this driver again, but I expect a hand-written letter of apology from this driver, a new 100' foot house to replace the one he damaged, and ideally his termination as he's a liability to Amazon and our entire neighborhood.
Business Response
Date: 05/02/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that an Amazon driver damaged your 100 feed hose. This behavior is certainly not expected.

I would request you to please help me with the pictures or any information about the vehicle which the driver used so that we can help you. Also please use the account email address for security reasons.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/03/2023

Complaint: 19995470

I am rejecting this response because:
I do not have photos of the driver or van. It was a standard Amazon gray van with ****** plates. One of the regular drivers, white guy with blonde hair in his 20s. The package was delivered at 12:12 PM Pacific time on Friday, April 28th to address ****************************************************************************** I know you can track down the delivery guy based on the scan and picture they always take when dropping off packages.

*********************
Business Response
Date: 05/14/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for taking the time to report your property damage claim, your recent delivery experience has been brought to our attention and Im hoping I can help. Please accept my apologies for the frustration and inconvenience this has caused.

We have ensured that our dedicated claims administrator, ARC, has been engaged. ARC will be your point of contact moving forward, as they are well-equipped to address any questions or concerns pertaining to your claim. ARC will reach out to you directly within 3 business days to gather additional documents and evidence to assist with their investigation and resolution. If ARC doesn't contact you within 3 business days, please reply to this email.
ARC Phone Number: ****************
Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday
Claim Number: AMZ2023228197
We have also ensured that your feedback has been recorded for the entirety of the incident as well.

If you have any additional questions, you may reply directly to this email.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/16/2023

Complaint: 19995470

I am rejecting this response because: It has been three days and I have not been contacted by Amazon's claim administrator, ARC.

Sincerely,

*********************
Business Response
Date: 06/12/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the Amazon Driver and also for taking longer time.

You will need to call the claims processor regarding this issue.
ARC Phone number : ****************

Business Hours: 8:30 a.m.-7:00 p.m.EST, Monday-Friday

Claim Number: AMZ2023228197

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-3962106-6383427 Amazon Fire HD 10 tablet, ****", ****p Full HD, 32 GB, latest model (2021 release), Black Sold by: Amazon.com Services LLC $84.99 Condition: New (There are multiple items in this order, this complaint is regarding the above mentioned item.)This order was placed on Jan 27 2023. I received the item on Jan 29 2023 and then returned it on Feb 23 2023. I contacted amazon numerous times regarding the status of the refund and I was told each time that the ***** HAS BEEN RECIEVED" and the refund could take up to 60 days which was April 26 2023. I contacted amazon on April 28 2023 when I still have not received the refund and was told that since the return was not processed they can not issue the refund, and instead I should contact the carrier. I responded that amazon has already confirmed numerous times that they have received the item so it has nothing to do with the carrier, and what's even more interesting is that in the same box that I returned the item in question I also returned a few other items and I received a refund for all of them except this one, so they obviously received the item!
Business Response
Date: 05/01/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order return.

I see that from the order, we received only the following items which were processed. The tracking ID associated with the return is 1Z6E55409054403899. Apart from this, we haven't received any other items.

1 x CableCreation Aux Cable (6 Ft/1.8M),3.5mm Audio Cable Male to Male Aux Cord HiFi Sound,1/8 Auxiliary Cable for Headphone, Smartphone, Home/Car Stereo, ( $8.99 )
1 x CableCreation Aux Cable (6 Ft/1.8M),3.5mm Audio Cable Male to Male Aux Cord HiFi Sound,1/8 Auxiliary Cable for Headphone, Smartphone, Home/Car Stereo, ( $8.99 )
1 x DEWALT 20V ****************** / Driver Kit, Compact, 1/2-Inch (DCD771C2), Yellow ( $99.00 )

As more than 60 days passed, we are unable to take any further action, please reach out to *** so that they can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/04/2023

Complaint: 19995278

I am rejecting this response because: First of all Amazon confirmed via live chat that the item in question has been received, so if for some reason it was not scanned properly into the system "THAT IS AMAZON'S FAULT, NOT MINE!", And therefore it is Amazon's responsibility to either get the item scanned or take the loss by refunding me! Second of all the proof that Amazon received the return is that all the items they mentioned in their response were returned in the same box as the item in question so they must have received it and messed up! That is Amazon's responsibility not mine!!!

Sincerely,

*******************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 19th I made a purchase for a Steam Deck 256gb order number 112-8351546-8482644. For $705.13. When I open the box I notice the device was only 64 GB and not what I paid for. I contacted Amazon on April 20 and let them know about this. They told me they could not send me the correct device that they would have to initiate a pickup. On April 21st a *** driver came and pick up the package from me and gave me a receipt. *** tracking number 1Z1V17R57824256606. The package stop transmitting up dates on 4/25. I called *** and the told me that the package was liking lost and they could not update that status to lost in transit unless Amazon initiated an investigation for it due the contract that they have with Amazon. I called Amazon a got an overseas call center. I explain the situation and asked if they could initiate the investigation so the system would update and I could expediate my refund. I was told that they don't have any contract with *** stating that they couldn't initiate an investigation on their own. I was also told I would not receive my refund until the product was scanned in at the return location in *********, **. I tried to get this escalated but each time I call Amazon or *** I keep getting the same response. *** saying Amazon needs to initiate lost investigation. Amazon keeps telling me *** has to do it or I need to wait but I cant get my refund until they receive the product. I have done my part and now I don't have my product or my money. Also, the return was canceled after the fact yesterday after my latest complaint call to Amazon, so I no longer have proof on there website that they started the return process.
Business Response
Date: 05/01/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was returned on Apr 21, 2023. The return usually takes upto 14 days for it to be delivered and process. However, sometimes it might take upto 30 days. This extra time allows us to find the package and process it. You will receive an email once the package is processed.

I would request you to wait till May 21, 2023 before we can assist you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/04/2023

Complaint: 19995272

I am rejecting this response because: I have uploaded email and website confirmation from *** stating they delivered the return product back to Amazon. They as a company need legally refund my money now.

Sincerely,

*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.