Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,519 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bissle pro heat x2 lift off carpet shampooer even though Amazon was charging more than what they were advertising and what I was promised.I dropped off bissle at *** store,waited awhile before contacting *** inquire the whereabouts of near $400 return I dropped off at the store.I didnt have the tracking information or anything *** could utilize to retrieve the status.I called Amazon and the rep stated she could see the package was received in January.to allow 90 days for them to process the return.After about 30 days I inquire but The only thing I did have was the qr code Amazon sent to return the bissle. I went to the *** store the rep scanned the code and reprinted the shipping label to retrieve tracking number. The problem with that is in the system now it shows that I just dropped off the bissle again even though it was just a label reprint. I was able to see the package was delivered January 11 2023 About a month before the deadline to return. Now Amazon claims they never received the package simply because the status of the package shows on its way. I retrieve proof of delivery and complete tracking info showing *** delivered to Amazon location. I provided amazon this evidence because they keep telling me I have to call the carrier and refuse to help but the carrier is advising me Amazon is the only one that can help due to some contract agreement. Even with managers from Amazon looking at proof of delivery they refuse to refund my near $400 and continuously hang up on me when I call about this and give me the worst attitude. I cant open an investigation with *** due to time elapse and Amazon refuses to do anything but tell me to call carrier even after I show its delivered.Amazon said its not capable to refund with the status of package being on its way no exceptions.that means I will never get my money because the status will never show delivered again cuz it already was.Amazon has their product and my money and refuses to do anything.
Business Response
Date: 05/14/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologies for the inconvenience caused with your Order return and refund.

After reviewing, I can confirm that there is no return tracking available for this Order return and our *********** center has not received it yet.
As it's been 120 days, we request you to please contact carrier that you have used to return this item.

We request your patience and understanding in this.
Please feel free to contact us directly by replying to bbb @amazon.com if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/15/2023

Complaint: 19997151

I am rejecting this response because: theyre not offering to do anything as to a simple investigate. I have been informed by several different employees they seen that it was recieved. It cant be difficult to search in their system for a return when I give them the ************* it was delivered. If they just click on proof of delivery in *** website it shows everything.
I have attached the detailed return tracking information from the *** store that shipped it. For whatever reason the information you see is not complete or accurate. The picture following this statement is a picture taken directly off *** store computer screen. *open attached* Please pay close attention to details in tracking starts from the bottom to most recent at top. Keep in mind I went to the store to retrieve tracking number in 3/17/23 because still did not receive refund and *** reprinted the shipping label with the tracking number which then caused it to show as drop off which is not accurate. Look closely to the status prior to the last update which shows delivers and coorelates with proof of delivery attachment that follows. Please continue reading after two photos of delivery to get contact info for Ups manager who investigated this delivery. Hes more than happy to assist.
*Attachment to large *
I returned the product within required time allowed for refund which was January 10th.
The package was deliver and signed for by amazon at Tusone warehouse location. please review it entirely, thoroughly and precisely. Please contact the manager of the *** store I dropped the package off at who did the investigation.
If you can please call ***************** operation manager for *** ************ Ill attach his card also
* open attachment *
So whatever happened to the package after Amazon received it is not my responsibility in the carrier has already provided me proof of delivery, which is on the website for ***. You just have to go to where it says proof of delivery and click on it . Amazon did receive it according to several amazon employees stated over the phone to me and chat. which I will attach the correspondences as well.
Im not sure why your seeing that Amazon has never received this package when in January you certainly did, and even recently Amazon employees can clearly see that it has been returned to Amazon. Once again Amazons communication difficulties within the company should not have to be a punishment for me.
If it was just $10 $15, I wouldnt be pursuing this like I am but this is several packages for hundreds of dollars. this is not OK.
At this point I can prove that *** delivered this package to Amazon and Amazon is refusing to refund my money saying they have never received it. So you have my money and you have your package and youre keeping both is an unethical business practice. And it is simple solution is available but again Amazon is refusing to even look into any possible solution. They rather just simply try to pass the blame on *** and required me to contact them. Yet after h contacting the carrier many times, when I try to relay the information from the carrier to Amazon, not many associates, even give me a chance to provide them with what the carrier says.
The following is one of the many correspondences Ive had with the carrier just waisting my valuable time.

The pictures are to large causing e-mail not to send

So for 6 months Ive been told from Amazon to contact carrier and the carrier instructs me they can do nothing I need to contact Amazon.
Ive even went to the Amazon warehouse where it was delivered to in ******** and requested they find out what happened to this package since that would be plausible resolution so we could just look in their system in January on that day at that time if it was received. But the HR manager named ********** spoke with said that would not even be a possibility for her, because she does not have access to any type of system to search for packages that have been received or shipped from her location. She advised me to contact customer support over the phone which Ive been doing for six months and got the runaround or hung up on. Does that make any sense to you? I dont see how thats possible how ginormous warehouse shipping and receiving products has no way to search for items that were received or sent through that location. Thats just bizarre and sounds preposturous.

Ive been told by many *** agents that Amazon has an agreement with *** that if theres any return package to Amazon to always instruct them to call Amazon. So why is it that when I call Amazon about a return package theyre telling me to contact the carrier when the agreement Westin never contact the carrier on return package Seems kind of suspicious maybe if you say do you think. Most definitely wrong in many ways.
Please contact If any questions
**********
*********************

Sincerely,

*********************
Business Response
Date: 05/17/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing more details on this return.

We have reviewed it again and confirm the return is now complete.

Rest assured, we have processed your refund on Order No: 114-5842748-5168260
Refund amount $335.56 refunded on Wednesday, May 17, 2023 at 6:03 AM (PDT)

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/25/2023

Complaint: 19997151

I am rejecting this response because:
There is more than one order that Amazon is holding my money for products I returned and they have received. The projector is one of them worth near $300 & the iPhone 14 is another worth $1453.01 please refund those orders for I have successfully met the requirements for full refund
Sincerely,

*********************
Business Response
Date: 06/06/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing more information.
For order #***-5256254-6437004, we found that you returned item to seller which had their iCloud credentials. ****** has returned item back to you. Once you delete everything, you can send the item back to seller for refund. We have notified you with return address and relevant instructions via email.

Please review to E-mail sent on Tuesday, May 30, 2023 at 11:15 PM (PDT)

Order #***- 9763178-5350605, we are able to track this return but unable to confirm the Original item returned. However, we are trying to make an exception for a refund as you already returned it. The system isn't allowing to process a refund to Original payment method. Would you prefer Gift card balance on the account as the refund method?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/09/2023

Complaint: 19997151

I am rejecting this response because:
I want the refund to original payment method so I dont have to keep dealing with amazons unethical business practices. To expedite this process I will accept the gift card and have sent the iPhone back already i will close this once I recieve refund.
Sincerely,

*********************
Business Response
Date: 06/22/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As we are unable to issue refund to Original payment method, apologies for the inconvenience caused.
We have issued refund to your Gift card balance on Tuesday, June 6, 2023

Refund Amount: $259.54

You can view your gift card balance and activity here:
*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:04/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a beach umbrella in amazon website on April 8th and item was delivered on April 13th, order number 112-6794347-0206642. This umbrella was found defective and I need to return it, however the order doesn't appear anymore in Amazon website for me to return the item. This is happening because amazon incorrectly blocked my account on April 19th and with that suppressed several of my orders, this one included. I solved the account blocked situation on the same April 19th by going through their identity validation protocol and was told that everything was going to return to normality between ***** hours, and we are long passed that. **************** proved to be incredibly ineffective as they couldn't solve my problem, for every contact that was made a escalation was required that would take ***** hours always.I just want my refund for the defective item that was sold.I am attaching three screen shots: Order confirmation, Order delivery confirmation and Credit Card charge
Business Response
Date: 05/01/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing details on the account verification.
I've reviewed your complaint and I can confirm that there is no restriction on the Order and you can review it from your account.

A detailed summary of your order can be found in Your Account ***********************/your-account). Click the "View Orders" button, and then click "View Order Details" to see the summary.
***********************************************************************************

If you wish I can help you with the return label to return the item for a refund.

We look forward to see you soon

Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 05/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON SHIPPED A DAMAGED ITEM AND WILL NOT ALLOW FOR RETURN, REFUND, OR REPLACEMENT WHICH THEIR WEBSITE SAYS IT ALLOWS.
Business Response
Date: 05/12/2023
Hello ********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the inconvenience caused with the item arrived damaged.

Rest assured, we have processed refund on your Order

Refund amount : $194.03
Will be credited within 3-5 business days back to Original payment method.

You can track the status of your refund here
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/23/2023, I ordered a computer monitor on Amazon from the seller ******** US for a pre-tax price of $89.99. On 4/27/2023, Amazon notified me the order was undeliverable, and offered a refund. I wanted the item instead, and I went to Amazon's site and found the same monitor from the same seller, PCOnline US - but now for a higher price. Amazon continued to redirect me to purchasing the item again, for a higher price, rather than offer a replacement item instead. I am concerned this is a scam where the item is "sold" for one price, then the order is cancelled, and then the only way to get the item is to pay the higher price. I feel that this purchase was not honored.
Business Response
Date: 04/30/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

*****, firstly, thank you for being our loyal customer for more than two decades. I can certainly understand the trouble this order has caused.

Usually sellers update the prices at their own will. However, in this case, there seems to be some issue. I've forwarded the feedback to take corrective action.

In this case, as an appreciation for your patronage, I've issued a $30.00 Gift card so that it can cover the difference of price and you can purchase the monitor you wanted. You can view your balance and usage history in Your Account here:

*************************************************

Gift Card Balance: $30.00

Usually these things do not happen, this could have been anything including an error while uploading the price by the seller. However, the feedback has been shared to avoid these issues in future. I hope you would give us another chance to serve you better and fulfill your future orders.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************
Customer Answer
Date: 05/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an Amazon Gift Card from one of the parents at the school that I worked at back in March of the amount of $500. I didn't have an Amazon account, so I created one and ordered a Southwest 2 gift cards for $400 total. I received a text that my order is on hold and I need to contact them. I called over 20 times, and every time they asked for a different thing. They asked for proof of purchase and I told them it was a gift. They asked for proof of my Identity and proof of address , so I uploaded my ID for them. They asked to upload a copy of my gift card and I did. I contacted the parent, she herself gave them details about her bank and how she got it with her points. They promised her and myself that the issue will be resolved within 24 hours. Then they said I cannot purchase a gift card with a gift card. I asked them to cancel my order and return the money to my gift card. Then they said that they will send the request to the gift card investigation. It has been more than 5 weeks and nothing has been done. I spent more than 10 hours on the phone with them and nobody is helping me get my refund .Through their investigation I was hoping they would have tracked the gift card points purchased through the client that provided her name and her bank information. If they are so good at investigating they should be able to track the gift card to the points purchased through the client that provided her name and her bank information.I provided them with a copy of my ID, my address, and the name of the school where I work. One of the customer service representatives said that maybe the gift card department is suspecting a theft, my answer was will I give all kinds of personal information if I did. The parent called her credit card that gave her the gift card through her points, and they said nobody reached out to them. I feel Amazon stole my money and refusing to put back the amount on my gift card. Please help me get my money back. Thank you in advance.
Business Response
Date: 05/02/2023
Hello *****,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the Gift card refund on cancelled Order.

We request you to please share clear images or please share the Order ID of Southwest gift cards that you purchased.

I'd love to help, however, I'm unable to view details from the Gift card images to investigate further. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number of Southwest Gift cards.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 05/09/2023
To whom it may concern,

My name is *********************** and I am following up with a complaint that I filed. My complaint ID number is ********. I would like to inform you that my situation has not been resolved and would like to continue with my case. I received an email from Amazon requesting for more information on my case and for a picture of my Amazon gift card. I supplied them with all the information they needed and CC'd the Better Business Bureau.I have still not heard from Amazon since my email, my Amazon account is still on hold, and my money has still not been refunded. I keep contacting Amazon and everyone I have talked to says the same thing that they sympathize with me and will escalate my case to their manager and I should hear from them within 24 hours, yet nothing has been done. I appreciate your assistance in this matter.

***********************
Business Response
Date: 06/01/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 6/1.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 06/01/2023

Complaint: 19996842

I am rejecting this response because:
I received this email yesterday. No instructions on what is next and no refund of my money. They just closed my account. Please check below.

Your Amazon.com account

Inbox

********************************* Wed, May 31, 2:31?AM (1 day ago)

to me

Hello,

After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.

We may not reply to further emails about this issue.

Sincerely,

Account Specialist
********************
************************************

Sincerely,

***********************
Business Response
Date: 06/14/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/14/2023.

Sincerely,
Amazon.com
Business Response
Date: 06/24/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We are hereby requesting the necessary information from the customer. We are requesting the customer to sign in to their ********************** account and follow the on-screen instructions to upload the gift card purchase receipts. They can also upload other documentation proving the gift card ownership, such as the image of the physical gift card or an email or SMS from the sender.
We are unable to send this request to their registered email address.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/27/2023

Complaint: 19996842

I am rejecting this response because: my issue is still not resolved. I am unable to log into my Amazon account because it is locked. I have spoke with many Amazon customer service employees and none of them have been willing to help me. Per your request, I am uploaded the front and back of my Amazon gift card. Please forward these images to Amazon as I am unable to sign into my account to upload them.

Sincerely,

***********************
Business Response
Date: 07/03/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7/4.

Sincerely,
Amazon.com
Customer Answer
Date: 07/08/2023

Complaint: 19996842

I am rejecting this response because:
Hello,
I totally understand that your company( Amazon) has the right to decline fulfilling orders and closing accounts. I have no problem with you not fulfilling my order and closing my account. Since you closed my account, I want you to return my money ($500) to my gift card.

Sincerely,

***********************
Business Response
Date: 07/17/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/07/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained,used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 08/14/2023

Complaint: 19996842

I am rejecting this response because:
Per my previous response, I understand that the company can close or suspend my account. I review my legal rights , and they cannot keep my money. They can decline to provide services, but they cannot take the money that I had on my gift card. I provided every documents they asked for, including a copy of the front , the back of my gift card and a copy of my Driver license. I am sending a letter to ********************** headquarters with all my documents and the correspondences with my intention to sue.
I want to thank the BBB, for their effort to resolve the issue.
Sincerely,

***********************
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 4 months of battling with what can only be described as a broken process, Im desperate for proper service from Amazon. I keep receiving the same replies & Im offered no support by Amazon to reactivate my selling account ****************. My account was deactivated for relation to someone that operated a seller account when they rented a room from me. To resolve the deactivation,Amazon insists that I prove I once owned the account & no longer do, even though Ive never been involved that accounts business operations at all. I simply rented my friend a spare room in my home during COVID lockdowns. I didnt draft a rental contract that would help prove my case. We both signed affidavits in front of a notary to confirm our informal relationship, but they were rejected by Amazon. I had no idea that creating my account or having a shared address would give Amazon the impression that I owned her account. It is unclear why this evidence is not acceptable since it would be accepted in a legal court. I have no business ties with the account in question, I shouldnt be held responsible for the actions of my prior housemate.
Business Response
Date: 05/02/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 5/2/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for Amazon prime , it charged my card, did not receive it, rep told to me order something to prove my card worked. I ordered from the exact same card on file, and order went fine. Rep the. Told me to order Amazon prime membership now. I ordered and get charged a 3rd time. And still not there. Then I spoke to a representative on the phone. As wasnt getting anywhere, told me to do it again. 4th I clicked order amazon prime membership and charged, verified with bank. Still no amazon prime membership. Rep proceeded to tell me try a different card maybe funds not there. I said I can get bank on the phone and funds are there. I ordered a item and it went though. So not adding more payments and out more money .
Business Response
Date: 05/02/2023
Hello ******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Amazon Prime Membership. I can see that the refund has been processed for previous subscriptions.

I can confirm that there is a payment issue from your card ending with as it got declined. Please review the email sent on Monday, May 1, 2023 at 10:06 PM (PDT).

To continue to enjoy your Prime membership benefits, please follow these 3 simple steps:

1. Visit this link to log into your account

**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************.

2. Add a new payment method or update an existing payment method
3. Resume prime.

We look forward to seeing you again soon.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 05/02/2023

Complaint: 19996806

I am rejecting this response because:
I have added it 7 times been charged 7 times.
the refund was trying to be sent to a card that is no longer active, I told you guys that.
Seems no matter how many times I keep telling you this, I have not received the refund, and being sent to card last 4 **** will not be able to be recoverable, as that card is no long active
still requesting the refund processed, I dont care how you process the refund as long as I get it
Sincerely,

*************************
Business Response
Date: 05/07/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing your refunds, I can confirm that Order IDs ending with ******* and ******* has been refunded to **** because it was the Original payment method where we charged you Prime for that Order.

Rest of the refunds has been processed to card ending with **** as it was the Original payment method for those Orders.

The refund for card end with **** has been posted to card provider and we have not received it back from payment processor.

As your card is inactive, closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at *****************************************. Please include:

- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

We hope to see you soon.

Regards,
*****
***********************************
Customer Answer
Date: 05/09/2023

Complaint: 19996806

I am rejecting this response because:

Sincerely,

*************************

it seems no matter how many times I tell you in a phone call, or in a chat screen.

that card is no longer active. So it is literally impossible to send those funds there.
It really starting to get annoying that no matter how many times I say it. Do not understand what Im saying.

Ill say it one more time. That refund can not go back to that card, that card is not a active working card.
I will give this one more time,
if we can not come to a resolution peacefully,
then I will have to accept that listening to me is not working.
and then I will have to reject any response,
so again that card is not a active valid card.
anything sent to that card will be rejected.
that card does not work is not active.
Do you understand this ?
Initial Complaint
Date:04/28/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed two orders on Amazon on Apr 25th (order #: 113-3908696-0683467 and 113-7183830-2153046). Two items (ZGZD wooden desk organizer and Fosinz pen pencil holder) from these two orders were delivered together on Apr 26th, however, to a wrong address. The delivery person uploaded a picture to prove the delivery, ironically, it's also the evidence to prove the package was delivered to a wrong address since it's not even my building! Please see the uploaded pictures how different the delivery proof picture is from my apartment mailroom (my mailroom has red wall). I have tried contacting amazon customer service twice, but they just kept saying it was delivered to the correct address, completely ignoring the solid evidence showing it's their mistake to deliver to the wrong address. I refuse to take this as personal loss and I have never received them. My building has 24 hour live in super, so all packages will be collected once delivered.
Business Response
Date: 05/19/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing, I can confirm that the refund has been processed on April 28, 2023 for Order ID: *******************

Sorry to inform you that we do not have an option to refund as the Order is not eligible for a refund for Order ID: *******************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 05/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, Amazon.com does not pay attention to the problem of intellectual property violations, namely copyright. On April 20, I filed the copyright infringement report ID *********** through the Brand Registry cabinet. However, on the same day, I received a response that my copyright infringement report ID *********** would not be approved because images on ASIN B072F2MV3K were uploaded from my account. On April 25, I escalated my copyright infringement report (escalation case ID ************ by using the "escalate" button in this case. After that, I received the same response that was previously. During all this time, other sellers continue illegally using copyright without authorization. Therefore, I want to describe this issue through the BBB complaint form. I had a misunderstanding with Amazon Support. Images on ASIN B072F2MV3K were uploaded from my account. However, the copyright to these images belongs to the photographer in my team who took them, not me. The photographer authorized only me to use images on ASIN B072F2MV3K. Accordingly, as indicated in my infringement report, sellers on ASIN B072F2MV3K violate copyright. The photographer's full name is ************ (his email address is *********************** As a confirmation of my statements, here is a link to a website where the original works are located: ************************************************************************************ Based on the above, I request Amazon Support to take urgent action and remove the sellers indicated in my infringement report ID *********** from ASIN B072F2MV3K. Please do not reply with a script that I should contact you via the Brand Registry cabinet, as the BBB is not an appropriate communication channel. As mentioned above, I tried contacting you through the Brand Registry cabinet but did not get a satisfactory result. In this regard, I request a transparent review of my infringement report.
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Business Response
Date: 05/01/2023
Hello,

Amazon is committed to maintaining a safe and secure trading environment and takes potential abuse of our policies seriously. We investigated the issue that you brought to our attention.

For reasons of account privacy, I cannot notify you of the outcome, but appropriate action has been taken.

Sincerely,
Amazon.com
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, Amazon Support ignores that some sellers manipulate the reviews on Amazon.com, thereby violating the Seller Code of Conduct. I encountered such a problem, but Amazon Support did not pay due attention, thereby not fulfilling their obligation to provide a level playing field for fair competition between sellers.There are fake reviews on my ASIN B08DVH5K4X about the poor quality of my items. However, let's take a separate review from this reviews group about the poor quality left by *********************** (review ID ***************. I refunded this person's funds due to an "undeliverable address" reason. This person did not receive the item because he or she provided an undeliverable address but left a negative review about the poor quality of my item. Also, let's take another group of reviews. For example, a review of ********************* (review ID ***************. Amazon does not allow contacting this person since the email address is already invalid. It indicates that ****** removed the fake email address. Therefore, I can't contact this person. I attached a screenshot to confirm my statements. It is a fake account.All persons indicated in the attached PDF file named "Fake reviews" are fake accounts because they're left only 1 review. It's a negative review on ASIN B08DVH5K4X.Based on the preceding, I request that Amazon Support consider my request to remove the reviews indicated in a PDF file named "Fake Reviews" attached to my complaint. Also, I attached a PDF file named "Proofs" to confirm my statements about the fake reviews I indicated. Please, review it. Please open a case in the Amazon internal system if you need more information. Please do not reply with a script that I should contact you via the Report Abuse button, as the BBB is not an appropriate communication channel. I tried to explain this information through Amazon's communication channels. In this regard, I request a transparent review of my report through the BBB complaint form.
Business Response
Date: 05/11/2023
Hello *******,

Thank you for informing us that one or more of the customer reviews for 'Spy Camera Charger - Hidden Camera - Premium Pack - HD 1080P - Best Mini Spy Camera - USB Charger Camera - Secret Camera - Nanny Cam - Small Cameras for Spying - Surveillance Camera Full HD (B08DVH5K4X)' may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*************************************************************************************).

Amazon Review Moderation team

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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